Burger King Velbert in Velbert

I can only agree with many of those here. The staff are very slow and unmotivated. We stood in line for 15 minutes before our order was taken, even though no one was in front of us and staff were theoretically available. We always check to make sure everything is there, as things tend to get forgotten. But this time, everything was top notch. My husband ordered a long chicken with double cheese and paid extra for the cheese. The monitor at the cash register also showed that our order had been correctly recorded. We got a burger with nothing on it and only a piece of chicken... What did we pay for? Are we now supposed to unwrap and inspect the burgers before we take them home? I really wish the service here would improve. Ordering machines alone would ease the burden on the staff and improve the workflow.

The burger was kind of cold. The cheese wasn't melted. I thought that wasn't possible at Burger King 🥴

The best people at the drive-thru, who keep me from starving several times a month when I'm working too much. Always friendly and reasonably quick, depending on the crowd. The best fast-food fries, and thank you for all the plant-based products! ❤️

I was left standing for a good 10 minutes before I could order. When I did order, I was asked to take a seat and I would then receive my to-go order. But when the three groups who ordered after me received their food in the next 30 minutes, some of them with very large orders, I got annoyed and asked. Two burgers and onion rings can't be that heavy. The lady behind the counter then told me there were other people waiting. Yes, thank you. The other people had already left and ordered after me. When I told her that, she quickly packed up my burgers that had been on the counter for 20 minutes. Her young colleague sometimes seemed like he would rather be somewhere else entirely and was way too cool for the job. The problem here isn't the kitchen, but the employees at the front who are completely overwhelmed and apparently haven't learned the proper way of running a business. I avoid this branch.

Super friendly and delicious food!!!!

The chicken nuggets were once again twice as bad. They were fried so badly that not only the breading was crispy, unfortunately not for the first time. The burger was OK. Reduced to one star today. Delivery service is somehow nonexistent; it would have taken over 90 minutes for my order by now.

Too long a wait for an extra-long chili cheese, the cashier was totally unfriendly, and then the burger fell apart when I took off the wrapper (way too much sauce, the burger felt like it was swimming in the sauce, the meat fell out due to the amount of sauce), etc. See picture

Unfortunately, one star is still too many. As others have reported here, we ordered online and never received our food. No one answers the phone.

0 stars, order never arrived, waited 3 hours... never again..

If I could give 0 stars I would have. It was absolutely inconvenient that we had to wait 3 hours for a delivery. I live 5 minutes away from the shop, Lieferando said 55 minutes delivery time and after 2 hours or so there was no delivery. I called several times but nobody answered and then I went over to see what had happened with the delivery. They said the driver was on his way even though, as I said, we were 5 minutes away (I said okay, I'll wait a bit longer). After 15 minutes I got a call and the driver said the delivery would be made in 30 minutes if I agreed. Clearly, I didn't agree at all and I wanted to cancel it. We'll see if Lieferando will refund my money now....

We placed a small order around 11:00 PM, but it never arrived. We called at 1:00 AM and no one answered. We then went there and asked why it was taking so long. The employee allegedly said the order had been placed five minutes ago and that we would receive it in a few minutes; she wanted to get rid of us. At 1:45 AM, the delivery driver called us and asked if we still wanted the order because he was supposed to be half an hour late. Of course, we said no and asked for a refund. When we drove a few meters away, we saw the delivery driver, who had parked a little further away so we wouldn't see him. At least be honest with customers and don't try to rip them off. And this isn't the first time: delays of over two hours, incorrect deliveries, etc. Never again at Burger King!!!!

Delivery canceled after 2 hours of waiting

The food was cold and inedible. Many things were missing, but no one answered the phone. Delivery took over an hour. Never again.

The staff is terrible, the toilet service is also 0 stars. I go here only because there are few people here, but I think I will not visit this place anymore.

Fries were great, first time I've rated fries.

In terms of food, it actually tasted like it always did. Returns came tonight. Greetings from the gastrointestinal tract!

Biggest garbage shop, I wait over an hour for the food, who knows if it will still arrive

Juice shop with 2 employees. Orders sometimes take far too long. Instead of Xtra Long Chili Cheese, I received the normal Chili Cheese Burger. Everything borders on incompetence in the store.

Ordered at 9:22 p.m. and it said the order should arrive at 10:22 p.m. Order not received yet and it's 12:08 a.m. I just think it's outrageous that you can't even call them so they already have the number to say you're late and that they can't deliver the order for whatever reason. Nobody answers the phone! And according to the app, the food was delivered to me at 10:22 p.m. Simply outrageous! Will definitely never order from here again and I definitely do NOT recommend!

I will never order from Burger King again, the delivery was 1 hour late and the food was no longer warm when it arrived, this is the worst place where you can order, I recommend that you don't order from Burger King, it's unbelievable, they were even over 1 hour late, just shit, I'll never order from there again, I'll never refuse. I also called them the whole time because I wanted to ask where my food was, they didn't answer and then it said that it was busy, I didn't even get a call to say I'm sorry I'll be late I'm sorry I can't even get that from there so it's really not recommended that was the last time I ordered from there.

Very disappointing! We waited for 15 minutes but no one took our order. Only one employee was responsible for the drive-in and the counter at the same time - completely overwhelmed. The rest of the team just hung around in the back, clearly not interested in helping. When we finally asked, we were simply laughed at - extremely rude and disrespectful behavior! Such poor service is absolutely unacceptable. We're never coming back!

We've always wondered why the McDonald's across the street is so busy. We wanted to grab a quick meal at Burger King after swimming. The store wasn't really full, but it took us 15 minutes to order. At some point that became too stupid for us. Then we went to Burger King in Essen and now something is clear to me. McDonald's is a real gold mine because I don't think anyone goes to Burger King there.

Very wild, I'm here every two weeks and it's often empty so you can order straight away. Unfortunately there is no display stand where you can order digitally, but the store is often empty so yeah, very wild

No employees in the store. We waited 20 minutes for the waitress to tell us that the colleague couldn't do it at the moment and would come at some point. What a disgrace!!!

I've never received a correct order, something was always forgotten. Why am I even asked if I want ketchup or mayo when I end up getting neither anyway?

I actually liked eating at BurgerKing every now and then, but today that was my last desperate attempt to get food. As happened 2 weeks ago, today the same tragedy. No car in front of me at the drive in, the store is empty and despite waiting 10 minutes there is no response from the employee. I then drove to the front, lo and behold, there was no guest at the checkout but the girls were talking loudly out the window about the parking lot. Shaking my head, I went over to the competition because it was exactly the opposite and my friend also received the food quickly. If you want to experience something and have time for games like this, please. For me today was definitely the last attempt, never again!

Very unfriendly staff. Very slow even though nothing was going on. Order received completely incorrectly.

Everything is very good except the service takes too long, especially in the evening.

It was good to have something to eat there, a wopper. Tasted good.

I placed a fairly straightforward order with three burgers, two lattice potatoes and a drink. However, I had to wait a total of almost 30 minutes before I got my food in my hands - and there wasn't actually much going on in the branch. The staff, especially the person at the checkout/order taker, seemed hopeless overwhelmed. Well, I'm happy that I finally had my order I drove home. Once there, the next surprise: The plant-based patties from the two Cheesy BBQ Lovers were both really burnt, the surface was simply black (see attached photo). Roasted flavors are ok, but if the entire burger just tastes burnt, that's not good. The lattice potatoes, which at least have a hefty price, were apparently put into the wrong packaging that was too small, and there were only 5 to 6 lattice potato pieces inside (photo also attached). And that’s with both lattice potato orders. That's very sad. But the cheese melt plant based burger took the cake. There was no plant based pattie on it, but there were several strips of bacon. Conclusion: In an order worth around 28 euros, only the Fuze tea was okay, with the rest something went wrong everywhere. The Velbert branch has never been the fastest when it comes to the ordering process, but this order was a disaster overall. I would like the people there to be better trained so that they are not so overwhelmed and the orders are fulfilled better.

The store was almost empty and THE BURGERS were cold even the chili cheese nuggets were so lame in the oil that over half of the nuggets were empty and they were all hard. I've never had such a bad meal at Burger King.

Very friendly and courteous service staff. Food is good. Everything fresh.

Very tasty burgers. The restaurant is relatively clean. However, the service is very slow and not particularly friendly.

Clean and tidy as well as cozy. There is never much going on and eating there is very relaxing. Nice staff very friendly and helpful. The prices are okay.

It’s just terrible I’ve been waiting for my order for 3 hours I ordered at 16:00 now it’s 19:12 this is not normal to enter an order here it’s literally a 10 minute drive from Burger King I’ll never come here or order anything again

I think it's the worst Burger King I've ever been to. The lady at the checkout was suddenly stressed from 0-100 because of four guests, I don't even want to mention the habits of one guest. Tables were dirty, the tray carts were all full. You could wet your hands in the toilets, but there was no soap or paper towels and the dryer made a noise but the warm air was missing like everything else.

Yes, of course everything is delicious 😋

To the employee of today on February 26th. Around 4 p.m. the drive was in charge: first you are ignored at the first counter for 5 to 10 minutes and you have to drive yourself to the window and ask if you can order. Then he becomes too stupid to do the math and on top of that he embezzles the ketchup that was paid for. Thanks for nothing, hope you have a shitty day

Waited for 35 minutes for nuggets in the car with the children and my husband. There were only 3 customers there at the time and after asking where our order was, he cheekily handed me a burger and then when I carefully said that I didn't have my order, he looked at me stupidly and asked what I had ordered. It was never again such a cheek that I waited so long and if I hadn't gone in I would still be waiting

Unfortunately just a poor salesman who has to serve a lot of customers at lunchtime. Long waiting time

Orders are put together incorrectly. It takes 20 minutes to order because they work extremely slowly here. It takes another 30 minutes until you get your food. Furthermore, the staff is super unfriendly. The store simply belongs to done.

Absolutely underground... we ordered food today at 4:33 p.m., delivery time according to the app: 59 minutes. We tried to call there from 5:50 p.m., no one answered and it was busy, but our calls were still not answered. We wanted to drive there ourselves at 6:20 p.m., then the driver came towards us. I also asked her that it took so long and that no one could be reached by phone. Then the only statement was that the manager also had to take orders in the store. Since only one person is driving today (completely incomprehensible on a Sunday) the delivery time was so long. The fact that something like this isn't displayed in the app and you don't have the option to cancel the order is completely incomprehensible to me...

So how should I put it nicely? We work with the absolute minimum. This really applies to every area Service, friendliness, understanding for customers and the service concept are not lived here either. If there are 10 customers standing in line, the word fast food restaurant takes on a completely different meaning. Pack sizes and temperatures of fries and drinks are spontaneously adjusted by the employees, to the detriment of the customer, and when asked, they simply laugh it off and that's it. Conversations about this are not possible at a qualified level with minimal staff because as a customer you are not allowed to have your say. And last but not least. Attention is drawn to the special circumstance that problems are always customer problems. So my problem is dealing with the customer in such an unfriendly way, who secures your job, and the postscript that you don't have to buy, you can just leave, then tops it all off. This makes it easy for the competition to further differentiate themselves

I have rarely seen such a lame (slow) way of working in a fast food restaurant. Everything was fresh and hot when you got your food. But that has nothing to do with “fast”. Everything is simply too sluggish there. If you compare it to McDonalds, Burger King (in my opinion) has no chance. Cleanliness: Average for a fast food chain.

Ordered Cola-Zero and asked again because diabetics get normal Cola. Not such a great experience

Has slowed down a lot Wrong order Unfriendly employees

Today was the first time at Burger King and definitely the last time! Ordering took forever and I stood at the window for 15 minutes…….an absolute no go! And the taste is not amazing!

So by fast food I mean that it should be quick. If you wait 15 in the drive-thru it's annoying and the fries have often been almost cold. It can't be due to busy activity, as it didn't look full and the BK in Wuppertal Elberfeld manages that too

The Burger King here has really long waiting times until you get your food. We were asked three times what we ordered...

The store is so bad! The people who work there - or don't work - are slower than any sloth. Everything is cold and sometimes wrong. What are you doing with the shop?

2.5 hour waiting time for delivery?!? And then only after calling again?! The food was cold and half of it was missing.

The lack of organization is the biggest problem at this fast food place. Long waiting times, whether in the store or drive-thru, it seems and is chaotic. It is necessary to check whether everything is actually in the bag. The quality has remained the same, but unfortunately the prices have risen significantly.

Absolutely underground today at the drive thru When I arrived there was 1 car in front of me on the speaker. It took a relatively long time before the car pulled up. I pulled over to the speaker and waited for an employee voice. After 5 minutes there was a “very short moment please”. This moment lasted 8 minutes! I ordered a set meal and an extra burger and said I had a coupon. “Please drive up” The car from 13 minutes ago was also still at the window. Another 10 minutes took my turn and showed my app to scan the code. "What is that?" Came the question. Me: “Your app” I would have ordered a menu, not a coupon. Since I was really annoyed at the time and, above all, hungry, I paid 17.99 instead of 11.99 and asked for extra ketchup for the fries, which I got. The question about my loyalty points/crowns was ignored twice. Whatever, I thought to myself. The fast food had already become snail slow food after the waiting time. I drove 5 minutes to my house and was looking forward to my meal, only to discover on the couch that the Whopper was ar...cold. At least not the Long Chicken. But what was even worse was that although I had my ketchup, the fries were completely missing. Conclusion Paid too much for cold and missing food and what was supposed to be a quick meal cost me almost an hour. I like eating at other Burger Kings. But next time I'll go to McDonald's across the street.

Took them over an hour to prepare 2 burgers and they he restaurant wasn't even full

I just insulted citizens and opened citizens all of a sudden and there was hair in them. Hangover substances are never eaten again

The food was as usual at Citizen King. But the service was a disaster. Waiting almost 30 minutes for your food at a "fast food joint" because the lady at the checkout couldn't get it is really sad. Next time I'll go to another Citizen King and see if they can do better.

I ate here today, January 5th, 2025, at 3:00 p.m. and had a very unpleasant experience. Because I didn't put my tray away, a member of staff insulted me in a rude manner. She said that as a customer I was obliged to put the tray away. It was only when the shift leader intervened that the situation was relaxed. It's unbelievable how rude people treat guests here. If it is mandatory to put away your tray, a sign to that effect would be helpful - instead of treating guests so disrespectfully. Such behavior clearly shows how little value is placed on customer friendliness here. If you treat guests like this, you don't need to expect politeness in return. For me, this is a juice shop and the many negative reviews are completely understandable and authentic. Absolutely disappointing! We won't be coming back again.

Tasty but employees should be able to speak German better.

The drive-in is an absolute disaster. A 20 minute wait is unacceptable. Never again!

Basically, fast food restaurants are visited for quick meals. Here, “Almost” takes on a new meaning. The tortoise also won against the hare, it's not the speed that's important, it's the result that counts. The fact that you are already starving while waiting for your food is irrelevant.

So if you're hungry and need something quick to eat, this is definitely the wrong place for you. The operation is so slow that you could actually fall asleep from watching. At some point it was too long for us and we drove to McDonald's across the street. Things went much faster then.

The plant-based burger paddies taste really good! The Plant-Bader Cheeseburger tastes just like it did in the 80s. The only thing that is very long is the waiting time in the store. I can't say how long it takes in the drive-in.

Incompetent staff who initially ignore customers at the counter. Order had to be corrected several times.

At 2 p.m. the one piece burger promotion is no longer available. And that on the first day of the offer. Very disappointing.

You order on the drive and the employees are very unfriendly. Then I got my food and confronted the employee that she had given the wrong burgers. She then became even cheekier and said no, I know what I heard and then she demanded extra money from me for the burgers that I actually ordered, I then told her that I couldn't eat the burgers, she didn't care at all, she wasn't interested at all

Were there last night. Although there was absolutely nothing going on except me and another car, I stood in the drive-thru for so long that the 15 minute coupons had already expired when the young gentleman finally asked what I wanted in unintelligible German. None of that would have bothered me. I ordered, he repeated the order. Even though there was no one behind me, the man still managed to get my ENTIRE order wrong. The coupon he charged me, for example. It doesn't even exist on the internet. Fries were missing, and 2 burgers too. That's a good 15€ that you "accidentally" forgot. The man repeated my order and still managed to completely screw it up. (Except for the nuggets he thought of, thanks for that) I understand that sometimes people forget things when there is a lot going on. But the cashier who was standing at the counter playing with her cell phone told us how much there was to do.

Ordered vegan food and didn't get it. Burgers themselves weren't that tasty either - the meat wasn't quite cooked through! Very disgusting toilets. It's better to take the route and go to the one in Essen, the people there are somehow nicer and more competent.

The delivery service arrived 2 hours after the order was placed. 1.5 hours after promised delivery time. Not recommended.

Waited almost half an hour at the car counter, fries and burgers were cold, the staff was absolutely overwhelmed, you can only advise against this branch.

The Big King XXL is a joke in terms of size!! No comparison to before. The staff at the checkout or. Service is, to say the least, listless, sluggish and unfriendly.

The employee was friendly, but the 0.5l cup of cola was half filled with ice, which is not possible. No towels in the toilet and the electric hand dryer was broken. I'll see you again next week...

Was shouted at unfriendly on the intercom. 1 out of 3 burgers was wrong.. not recommended at all..

Cold, moldy food never comes back for a long time

Unfortunately you can't call it fast food.

I think the business has really slowed down. At first the burgers were delicious, recently I bought a cheeseburger that was just disgusting, lukewarm meat that tasted strange and the cheese was cold as hell, just stuffed everything together. No, thanks. No longer recommended.

The employees are constantly demotivated, listless and get the order wrong several times and simply cancel some of the burgers that were ordered. Never again will you be so incompetent and hostile to customers!

Very bad, eat cold, extremely slow even though I felt like I was the only one in the store and then it was also prepared incorrectly.

I'm out of the company car. I placed my order after about 10 minutes (someone pushed their way the Velbert way). The service is fine, I felt very sorry for the young woman who works there because there are only two of them. But my Whopper is perfect. Maybe a small tick to the owner, service and employees cost money but also save some money!!!

As already known, advertising and live product are different

Ordered 1.5 hours ago, according to the homepage 20 minutes delivery time, after 2 hours still nothing. According to customer service you should complain online but it doesn't help. That's why the 1 star isn't even worth anything. Never again

I come and buy food on the go from time to time, but I paid 23 Euros for 2 menus at around 22:00, and I specifically said the Long Chicken Menu, and I threw the Schwein Fleisch in it directly into the trash, as in the picture. In this case, only 10 Euros were charged for only the small Pommes. If you give a chance to someone with skills and language skills, it will be a plus for you.

Hunger for autumn gags in the forum.

3 citizens ordered 2 received what a disgrace you just have to check people pay €7 for a citizen because you don't get it

Waited waited waited and went over to the McDonald's

If I could, I wouldn't give it any stars. You order 2 ice creams, 2 are collected, there was no receipt when the food was served, there was only one ice cream on the tablet and they insisted that only one was ordered. Now I know again why I don't like going here, juice shop!!!!!!

Avoid Burgen King Velbert!!!! Have given the store a chance for a long time, this was a mistake!!!! It was very dirty... It's just chaos in front of the checkout, the order takes a long time and hardly seems organized. The waitress didn't know the dishes and seemed extremely confused. Drinks from the menu were automatically served as cola without asking. Since my wife had forgotten to order something, she ordered a portion of nuggets. After twenty minutes of waiting (we would have asked sooner but unfortunately the staff were too busy for customers as there were five groups of guests in the house) we received an apology and the nuggets were prepared. The next time you need to move quickly, you'll probably go back to the other side of the street. It's a shame. Other Burger Kings do it much better.

Waited forever until the order was taken, then again until the order was ready. The entrance area was full of people wanting to order or waiting for their order. The staff behind the counter was completely overwhelmed and couldn't keep up. Next time I'll go back to the competition.

This Burger King must be a cover for some shady dealings because the level of service here is abstractly comical, as if they were deliberately trying to ensure that as few customers as possible eat here.

Waited in the drive for over 20 minutes, we thought the store was full, no it was totally empty, but waited 20 minutes.... unbelievable...

As with every Burger King, the waiting time is very long because there are hardly any employees.

Very long waiting times Order arrived 1.5 hours late, food cold and wrong.!!! No more.

It's just a burger chain. If you know one, you know them all. Too few staff at lunchtime. Everything is freshly made but takes time.

If there are no ordering terminals and no menu, that's bad. Paired with a listless lameness, a broken screen and the obligatory milkshake machine cleaning, the experience is perfect. Taste is king! The girl behind me didn't get a toy because of everyone. Approved for demolition by me

I waited almost 30 minutes for a chicken burger, if you're kidding me, go to mcs instead

Bottomless lobby cart felt full up to the ceiling, floor full of fries. Too clumsy to add cups of ice. onion rings, chilli cheese fries and a burger. I waited 15 minutes just to take the order and it took too long. Lesh more not exactly like manager

We waited over 30 minutes for 2 menus and then half of them were missing!!

We always wait a long time until we are served, the second cash register is just a decoration. Drive-in customers are given priority, even if we wait forever in the store even though we were there first. Orders are always incomplete (missing sauce, wrong drink, wrong burger, etc.). In any case, you should check the order straight away! When asked, they say "that can't be right, the burger was in the right compartment", as if we could do something about it if the organization in the kitchen wasn't working. The tables are always dirty, music is only turned on sometimes, so you can usually only hear loud conversations in the very noisy shop. The staff is very unfriendly and impatient when it's your turn and, for example, you have to load a voucher code onto your cell phone. If it wasn't a well-known fast food chain, the store would probably have closed long ago.

On a Saturday at 7:45 p.m. I stood at the drive-thru for almost 15 minutes without being able to order. There was no beep from the speakerphone for 15 minutes. Without ordering, I drove over to the competition.

We ordered it home at 9:59pm, it was written that it would arrive at 11:30pm, we decided it didn't matter if we waited. 11:57pm - I called them many times and they never picked up and just blocked my number☺️Turn back my time you idiots

Very nice, clean, tasty. Everything great