Burger King Velbert in Velbert

Cold, moldy food never comes back for a long time

Unfortunately you can't call it fast food.

Has slowed down a lot Wrong order Unfriendly employees

I think the business has really slowed down. At first the burgers were delicious, recently I bought a cheeseburger that was just disgusting, lukewarm meat that tasted strange and the cheese was cold as hell, just stuffed everything together. No, thanks. No longer recommended.

The employees are constantly demotivated, listless and get the order wrong several times and simply cancel some of the burgers that were ordered. Never again will you be so incompetent and hostile to customers!

Very bad, eat cold, extremely slow even though I felt like I was the only one in the store and then it was also prepared incorrectly.

I'm out of the company car. I placed my order after about 10 minutes (someone pushed their way the Velbert way). The service is fine, I felt very sorry for the young woman who works there because there are only two of them. But my Whopper is perfect. Maybe a small tick to the owner, service and employees cost money but also save some money!!!

As already known, advertising and live product are different

Ordered 1.5 hours ago, according to the homepage 20 minutes delivery time, after 2 hours still nothing. According to customer service you should complain online but it doesn't help. That's why the 1 star isn't even worth anything. Never again

I come and buy food on the go from time to time, but I paid 23 Euros for 2 menus at around 22:00, and I specifically said the Long Chicken Menu, and I threw the Schwein Fleisch in it directly into the trash, as in the picture. In this case, only 10 Euros were charged for only the small Pommes. If you give a chance to someone with skills and language skills, it will be a plus for you.

Hunger for autumn gags in the forum.

3 citizens ordered 2 received what a disgrace you just have to check people pay €7 for a citizen because you don't get it

Waited waited waited and went over to the McDonald's

Avoid Burgen King Velbert!!!! Have given the store a chance for a long time, this was a mistake!!!! It was very dirty... It's just chaos in front of the checkout, the order takes a long time and hardly seems organized. The waitress didn't know the dishes and seemed extremely confused. Drinks from the menu were automatically served as cola without asking. Since my wife had forgotten to order something, she ordered a portion of nuggets. After twenty minutes of waiting (we would have asked sooner but unfortunately the staff were too busy for customers as there were five groups of guests in the house) we received an apology and the nuggets were prepared. The next time you need to move quickly, you'll probably go back to the other side of the street. It's a shame. Other Burger Kings do it much better.

If I could, I wouldn't give it any stars. You order 2 ice creams, 2 are collected, there was no receipt when the food was served, there was only one ice cream on the tablet and they insisted that only one was ordered. Now I know again why I don't like going here, juice shop!!!!!!

Waited forever until the order was taken, then again until the order was ready. The entrance area was full of people wanting to order or waiting for their order. The staff behind the counter was completely overwhelmed and couldn't keep up. Next time I'll go back to the competition.

This Burger King must be a cover for some shady dealings because the level of service here is abstractly comical, as if they were deliberately trying to ensure that as few customers as possible eat here.

Waited in the drive for over 20 minutes, we thought the store was full, no it was totally empty, but waited 20 minutes.... unbelievable...

As with every Burger King, the waiting time is very long because there are hardly any employees.

Very long waiting times Order arrived 1.5 hours late, food cold and wrong.!!! No more.

It's just a burger chain. If you know one, you know them all. Too few staff at lunchtime. Everything is freshly made but takes time.

If there are no ordering terminals and no menu, that's bad. Paired with a listless lameness, a broken screen and the obligatory milkshake machine cleaning, the experience is perfect. Taste is king! The girl behind me didn't get a toy because of everyone. Approved for demolition by me

I waited almost 30 minutes for a chicken burger, if you're kidding me, go to mcs instead

Bottomless lobby cart felt full up to the ceiling, floor full of fries. Too clumsy to add cups of ice. onion rings, chilli cheese fries and a burger. I waited 15 minutes just to take the order and it took too long. Lesh more not exactly like manager

We waited over 30 minutes for 2 menus and then half of them were missing!!

On a Saturday at 7:45 p.m. I stood at the drive-thru for almost 15 minutes without being able to order. There was no beep from the speakerphone for 15 minutes. Without ordering, I drove over to the competition.

We ordered it home at 9:59pm, it was written that it would arrive at 11:30pm, we decided it didn't matter if we waited. 11:57pm - I called them many times and they never picked up and just blocked my number☺️Turn back my time you idiots

The chicken nuggets were once again twice as bad. So fried that not only the breading was crispy, unfortunately not for the first time. The burger was OK.

We always wait a long time until we are served, the second cash register is just a decoration. Drive-in customers are given priority, even if we wait forever in the store even though we were there first. Orders are always incomplete (missing sauce, wrong drink, wrong burger, etc.). In any case, you should check the order straight away! When asked, they say "that can't be right, the burger was in the right compartment", as if we could do something about it if the organization in the kitchen wasn't working. The tables are always dirty, music is only turned on sometimes, so you can usually only hear loud conversations in the very noisy shop. The staff is very unfriendly and impatient when it's your turn and, for example, you have to load a voucher code onto your cell phone. If it wasn't a well-known fast food chain, the store would probably have closed long ago.

Very nice, clean, tasty. Everything great

It took a thousand years until someone was in the drive-thru. Then he barely spoke German, didn't understand us properly and after paying he wanted more money. Even with coupons, so much money can't be right. They were also totally understaffed. Someone kept talking in between when we placed the order. And also totally unfriendly

Normally I would give 4 or 5 stars because we like to get ice cream there with the kids on the way and therefore use the DriveIn every now and then. We did the same thing recently [without children] after a concert and were under the misconception that you could get fresh food there. [I am aware that this is a generally bold proposition for a fast food restaurant] What we got was probably the leftovers from the day. Even though no one but us was in the drive-in or restaurant and our order could easily have been prepared fresh... we only got cold leftovers.

That was the worst thing I've seen after so many years. For such a big company to present themselves like that. At the request of my wife, I went to Velbert Burger King again after a very long time. Dirty facility! Be it outside or inside. For a catering business Not representative and not exemplary either. I want to eat and I can't rate it because I'm not a King fan But it's daunting to stay there! Clean up the shop and get rid of the smell outside where the trays of food leftovers pile up in the heat. It's unbelievable how you can tolerate something like that and enjoy it. Just like the employee constantly loses the fries while preparing the fries and scatters everything on the floor. When it comes to hygiene, even when you're working, you shouldn't present yourself like that. This Citizen King in Velbert is an example of how not to do it! Shame on you to take money for it!

I recently went to Burger King in Velbert and was very disappointed with the long waiting times. Even though the restaurant wasn't crowded, I had to wait forever to place my order. After ordering, I waited another long time for my food. It seemed like the staff was overwhelmed and the organization was poor. These long wait times are simply unacceptable in a fast food restaurant. I'll probably consider other options in the future. Hopefully management will improve the situation.

Unfortunately, like many others, on July 16th a lady (who served alone) treated us very stupidly when we ordered. We said hello as normal, no one said anything back, and showed us our app to redeem our vouchers. The first voucher was scanned and then someone said “what else”?! Without asking what kind of drink should be on the menu or asking for ketchup or mayonnaise. The second voucher was just asked in a curt manner: “Again the same voucher or what?” I pointed out to her that it was a different one but she simply didn’t enter it. On leg 3 and the last voucher she was so annoyed that we used another voucher from the app that she simply entered the 1 voucher twice until we were only at €12.. We then asked which voucher she had bagged and then we noticed that she hadn't entered one voucher at all and had entered the other twice. She was so annoyed that she rolled her eyes several times and just ran to the back and left us there without saying anything to get the card to cancel When she scanned everything correctly and we pointed it out to her, she also asked if she had a drink. Unfortunately very bad for business, as we now prefer to go to the mc or kfc on the other side of the street! Short woman, slightly stocky, black hair! It would be great if you had a conversation with the lady about how to deal with customers who are well respected there! Addendum 10 minutes later: Unfortunately we were then given 1 wrong burger! Instead of chicken a beef castle...

I'm forced to give one star (actually 0): Just close the shop, you won't get anything done; food is either cold or moldy, long waiting times, it looks dirty, I only see one person in the store when I'm there

Unfortunately the nice lady was alone at the checkout. More staff would be good so that things can go a little faster.

The young man behind the counter still has a lot to learn. Pack the burgers and then make the fries. Result: cold burgers. Friendliness isn't his either. There is potential for improvement. The food wasn't a big surprise, unfortunately almost everything was cold.

Unfortunately there wasn't what was ordered at the drive in and what we got wasn't as warm either... Edit: Today the burgers were still hot and the right ones, but there was nothing going on. Edit2: The last few times we always got cold food... today the burgers and fries were cold and the drink was wrong. Definitely won't come back here. I will now try the BK in Hattingen. Maybe they'll get it together better...

I'm second in line at the checkout for about 20 minutes and am writing the review out of boredom. All I see is hectic back and forth. I wanted to try the King Chorizo ​​Beef, but there was nothing there, suddenly someone came and, after paying, tried to explain to me in some language that it was no longer available and that I should take some other burger, well, what a shame. Unfortunately, everything here takes far too long. At least the alternative burger is warm, just not what I wanted... Ps: I'm almost finished eating, my colleague is still standing at the checkout waiting 😂

Super unfriendly. Long waiting time. Everything was dirty and we were insulted by an employee why we looked so stupid. Maybe something for the health department. Employee wipes tables and chairs with the same cloth without cleaning it once!

I now order inside. I choose times when there isn't so much going on, but I've never been disappointed...

I ordered online with lieferando. I should have my order home at 20:20. It's 20:40, my order seems to be arrived on lieferando but i didnt get anything. Where Is my order? Will I eat today?

Always delicious, fresh and hot! I get 99% of the products I ordered here, the employees are very precise!

Deserves the award for slowest fast food restaurant. Waiting time of 20 minutes should be planned here.

Pretty bad restaurant, often understaffed, which leads to considerable waiting times even though there are hardly any customers on site. There's very little going on on Saturdays and while the drive-in opposite at McDonald's is overcrowded far down the street, I was the only one in the drive-in here at Burger King and I was still finished later than the last person at McDonald's. Unfortunately, the service is also underground. I'll be heading to McDonald's across the street soon, even though I actually prefer Burger King. It's a shame ☹️

A good Burger King. Food ok, furnishings are ok too. Mostly not that crowded.

Absolute juice shop Waiting times in the drive with 2 cars in front are easy 30 minutes. If you really can't do anything then you can apply here because those who work here can't do anything.

Picked up food on the drive. A lot was missing, and what we got was a disaster in terms of quality. A disgrace for the price. Never again!

Underground service. Food thrown in the bag. There are no savings menus in this branch upon request. Naughty staff. Lukewarm food. Never ever.

Worst BK I know in Germany: chronically understaffed, therefore long waiting times. Takeaway food was often cold. The last experience was particularly negative: food was partly cold again, burgers looked carelessly put together, cucumbers tasted spoiled and the contents of the order were incomplete. Will avoid this branch in the future!

The woman who was working at 11:23pm on May 16th was veryrrr rude and totally ignored us. We waited 20 minutes until she served us and then another 20 minutes until she gave us the food after which we had already paid!!!!!

Unbelievable but true Burger King, with 1903 reviews on Google Maps, is better than the Heiligenhauser Straße 8 police station in 42549 Velbert. And the police don't sell anything and only have 49 reviews. 2 of the ratings in the 5 star category must be changed because they are honorary ratings or sarcasm ratings so that they are not deleted. By the way, it was really well written and funny. The reviews show what is really going on in Germany and who is to blame for the whole situation and situation. Namely politicians from local to state to federal politicians as well as their assistants, the civil servants. The phone number 02051 8011020 Burger King is certainly unavailable for good reason. Unfortunately, not much has happened or changed after the big scandal. BK's delivery app is the worst I've ever experienced. The test of this service lasted several days. June 1, 2018: first order, everything was delivered but it took a while. It's a shame that no waiting time information is given. June 5, 2018: again no information on when you can expect delivery. On the third day you will find out why you should definitely plan time. Something was missing from the second order. Nothing has changed, the staff seems completely overwhelmed. As you can always read in the reviews here, it's not just my opinion. July 7, 18: after more than 2 hours still no food. Several emails to customer service support were not answered. After I called them, I found out that my order was canceled because the restaurant didn't accept the order. NICE YOU COULD HAVE TOLD ME THAT TOO. MY IMPRESSION: Not only the employees in the restaurant seem to be completely overwhelmed, but most likely the whole of BK is affected. So you ask yourself what could be the reason? Are the employees really paid according to the minimum wage or is BK using tricks that make the staff seem so unmotivated and overwhelmed. I ADVISE AWAY FROM THE DELIVERY SERVICE AND BETTER WAIT UNTIL MC DONALD FINALLY HAS ONE. THE EMPLOYEES SEEM TO BE MORE MOTIVATED HERE.

We were there today, May 12th. around 10:05 p.m. there. The extremely unfriendly woman greeted us at the ordering counter. She didn't get any friendlier at the payment counter. Out of 4 products only one thing was right. Instead of chocolate milkshake we got vanilla, instead of King Fusion Lion without sauce, with sauce and was the size of a sundae ice cream. The hot brownie was cold. Unfortunately, since this has already happened frequently, we will no longer visit this branch. Incredible! Since we didn't have time, we accepted it and drove.

Stood at the checkout for over 10 minutes. Hasn't been served to date. No more Burger King Velbert

Very loving employees!! especially the two young women with the dark, long hair!!

Employees, as always, do things by halves.

Delicious burgers as usual from BK! The waiting times are a little longer at this restaurant, but it tastes good and the employees are reasonably friendly

Attention: It's almost impossible to go slower, not recommended for your lunch break.

Very nice and super friendly staff. You'll be happy to come back here.

I don't know how difficult it is to register the words "plant based" when it is mentioned twice in the order. Not only can I throw the food away now, I also have an autistic child sitting here who won't eat anything until tomorrow. Thank you too! Maybe you can explicitly sensitize your staff to this. Maybe it doesn't matter to you, but it doesn't matter to the people who order from you. We won't be coming back for a while. We don't have any money to throw away either

Ordered at 9:44 p.m. At around 10:30 p.m. the status changed to delivered, even though I didn't receive anything. Call the branch in Velbert. The lady at the branch also confirmed delivery to me. But ask the driver again and don't be surprised that he is at the branch 3 minutes after the delivery. In the background I hear the driver confirming the delivery. Since the lady can't do anything with my request, she gives me the driver, who now doesn't see an order in the system. I am now offered another delivery with a corresponding waiting time at around 10:45 p.m. Decline with thanks. Coming soon to McDonald's! Immediately emailed customer service, expansion and press department. I feel like I'm being kidded. I would like confirmation of the deletion of all my data

Has lost a lot of quality and service in recent years. It used to be better.

Bottom drawer... Were there at 12:15 a.m. and wanted to eat in the restaurant. When we arrived, the employee rolled her eyes. When we wanted to order, the employee thought it would be more interesting to clean tablets. When we ordered and wanted to eat on site, the employee just pointed at her watch and didn't respond when I replied that the shop was open until 1am. Now we could eat our food cold at home. Will avoid this store in the future.

Bad idea as a German for Ramadan at sunset.

Queued for 30 minutes. Understaffed times 10. Burger burned..

Long waiting time...totally understaffed...

So now it's getting even worse, even though my pants were dead, I wasn't even allowed to pee there. It was forbidden The shop needs to be demolished

We ordered food here via Lieferando and I can confirm the previous reviews. We ordered around 10 p.m. and the food was delivered to us at 12:30 a.m. The food was cold, two burgers were missing and all of the burgers were wrong. As other people have already written, you can no longer cancel the order. I really can't recommend anyone to order anything here.

Had to wait 20 minutes at the drive-in and was ignored for 15 minutes the last time I was in the restaurant

Never have it delivered! 1.5 hours of waiting time became 2.5 hours, 34 minutes became 1.5 and we're still waiting. YET AGAIN. You can't cancel the order because there's no answer on the phone. You're just pushed away and I just hope this store and the employees are gone soon. Dumbest decision to order here

It's actually difficult, no matter when you get there, the drive-in is always overwhelmed and just takes too long. The staff is often unfriendly. In itself it seems clean, the outside area is not inviting, sweeping and a bit of planting would do the appearance some good.

Anything but a fast food joint. The waiting times both in the building and in the drive are exorbitantly long. Most recently, the drive's radio system was broken for weeks, meaning that only one car could be operated at a time. Unfortunately, the friendliness and competence of the staff do not allow for a better rating. All in all just terrible.

Service was good and quick, the burger was tasty and well topped. The dining area was clean, there was nothing to complain about. We will be back.

The new burger with bacon is really tasty, it's just a shame that Burger King hasn't tried any new sauces with it, ketchup and mayo on the burger don't fit... Otherwise, the staff is always friendly, the tables are clean... the toilets are clean... The King's Selection Chicken Pepper is crispy and tasty, not peppery at all, just fits, the greens on it remind me of food for rabbits. I don't really need it. 09.02.24 the Lover Gouda Beef, with extra sauce, just awesome... 👍

Fast service, the burgers are even hot 😉

Totally understaffed. Waiting times are sometimes far too long, one person is often responsible for service in the restaurant and in the drive-thru. Things are going much better than the competition...

The service takes a long time. The cashier was not very friendly, and when there were many customers to be served, she did not change the pace of work. I saw employees working slowly, one with his hands in his pockets when there was a line of 10 customers... there were people who came in when I waited and when I received the food and were still in line to pay when I finished eating. Orders were made one by one, which doesn't make any sense, as the kitchen doesn't know what is coming out to the customer next and can't start preparing it. In other words, do it one by one. When I arrived there were only 2 people in front, and when I left there were about 10... I wouldn't have waited as long as those 10 people waited... fast food is supposed to be fast and not wait an hour between placing the order and receiving it

Schade das man hier keine Minuspunkte vergeben kann!!! Unfreundlich Service!!! Beim Doppel wopper fehlt mal eben nen ganzer Patty der Milchschake von 0.5 l hört einfach mal so bei etwas mehr wie 0.4 auf!!!! Und der Boden lässt zu wünschen über und auf den Toiletten ist kein Wasser!!! Sollte man evtl mal was dran ändern

Die schlimmste Filiale die ich je erlebt habe! Erst wartet man am Autoschalter ohne das jemand kommt, da die Sprechanlage defekt ist. Nach gut 10 Minuten, Die Kassierin 302 ( so steht es auf dem Bon vom 23.01.2024 um 19: 57 und 07 sek.) Total unfähig 3 Burger zu bonieren bzw. sich zu merken. Fragt 4 mal nach was man genau möchte. Zu allem Überfluss, wartet man weitete 15 min auf die Bestellung. Nur 2 Leute im Laden die bereits am Essen waren... Der Wahnsinn, da geht man lieber gegenüber zu McDonalds!

Eigentlich gern besucht,aber wenn ich auf mal lange rote Rasterhaare im Essen hab,...das geht gar nicht. Da fehlt eine Überprüfung vom Amt.Die Haare der Bedienung fliegen ja überall rum. PFUI

Der Vorteil bei Burger King ist, dass es nicht so voll ist, wie gegenüber. Ansonsten klassischer Burger King. Mit Glück sind die Pommes warm. Hamburger tendieren zu lauwarm, zumindest cheeseburger und Standard Hamburger. Es gibt auch ein vergleichbares Sparmenü für 5,99. 2 cheeseburger, Pommes und Cola. Das Geschmackserlebnis ist überschaubar. Zumindest für mich. Empfehlen kann ich eher Whopper oder für weniger Sauerei den Junior Whopper. Die schmecken noch nach was. Durchschnittlich gebe ich pro Person um die 15 € aus. Das ist auch nicht gerade wenig. Aber alle Jubeljahre kann man sich das gönnen.

Katastrophale Filiale. NIE WIEDER. Ein Mitarbeiter macht dort lustlos die Burger für 10-15 Bestellungen. Wartezeit 20 Minuten und mehr darunter geht es nicht. Das Essen ist ebenfalls sehr schlecht zubereitet. Lieber zu McDonald’s gegenüber schnelles sauberes und immer gleiche Qualität!

Ca.30 min habe ich auf das Essen gewartet obwohl ich in das App eingegeben habe wann das ankommen sollte .Die Nummer erreiche man auch keiner.

1€ Coupons für Kindermenü wird nicht angenommen. Sanitäranlagen sind zum großen Teil defekt. Die Nuggets im Kindermenü waren auch noch Vegan, welche ich nicht bestellt habe.

Größte Drecks Filiale. 15 Minuten am Drive in am warten um keine Bedienung zu kriegen. Fenster vor Gesicht zu gemacht und weggerannt. Keiner soll dahin. Drecks Bedienung. Mit freundlichen Grüßen Y

So ein Drecksladen, ich bestelle nie wieder dort ich wohne in Velbert-Birth und warte über eine Stunde auf mein Essen? Die Fahrer sind eine absolute Katastrophe zu blöd eine Straße zu finden, und überhaupt nicht der deutschen Sprache mächtig!!! Lächeln einen blöd an und sagen, dann wenn man sie auf die unverschämte Lieferzeit anspricht: „Hehe, viel tun, viel tun.“ Bringt euren Mitarbeitern die deutsche Sprache und das Uhrlesen bei !!!! PS. Mein Essen war natürlich lau-warm.

2 Burger der Standard Wahl (Cheese,Nugget) 20 min was soll man da sagen

Seit langem mal wieder dort gegessen wieder enttäuscht der long- Schicken + die Nugget war nicht lecker u lauwarm

Zügige Bedienung und leckeres Fast Food Essen. Geht zwischendurch mal.

Auch wenn frisch gemacht wird,dauert es mir zu lang

Es hätte mehr Personal da sein müssen

Ich mag das Essen (plantbased) wirklich gerne, aber der Service ist unter aller Kanone - man wartet ewig und kriegt nichtmal im Ansatz eine Info in Richtung „tut mir Leid, wir sind unterbesetzt“ oder ähnliches…bisschen schade.

Bester Laden gönn dir das war leider einmal. Stand jetzt (2023)sehr freundliches Personal und leckerer burger aber in Hattingen ist die Filiale die momentan sehr gut ist. Aber burger immer lecker auch hier.

Pommes haben wir schon schmackhafter gehabt. Burger zur fade.

Ich finde es ehrlich erstaunlich, dass ich dort NIE das bekomme, was ich bestellt habe... Wie schwer kann das sein?? JEDES MAL ist irgendwo was falsch. Letztens stand ich zur Reklamation an und habe mitbekommen, dass der Typ der sich vor mir zur Beschwerde dort angestellt hatte, MEINE Jalapeños auf seinem Burger hatte. Doppelter Fail, den mir haben die gefehlt. Abgerechnet wurden sie mir trotzdem... Absolut unverständlich. Und sowas jedes Mal... Aber ich gebe nicht auf, kein Plan warum, scheinbar habe ich ein Whopper-Problem. 😬

طعم جيد وعمال لطيفين وسرعة بتلبية الطلبات

Baut in Punkto Qualität seit Corona massiv ab. Vor Corona habe ich das anders empfunden.

Essen und Service sind gut, das Restaurant könnte mal wieder renoviert werden.

Sehr freundliches und geduldiges Personal! Das Essen war sehr lecker! Die Onion Cheese Fries hatten eine perfekte Menge von Käse!