Burger King Velbert in Velbert

1 out of 5 stars Our visit to Burger King was unfortunately disappointing. The ice cream served was underwhelming. Despite four employees being present and the restaurant being empty, we had to wait about ten minutes before being served. The cleanliness of the dining area left much to be desired: Several tables were visibly dirty and were not cleaned during our visit. Furthermore, after we ordered, the employee didn't immediately begin preparing our order but instead served other customers first. Such organizational and service behavior raises questions about internal processes and quality standards. Overall, the visit did not meet the expectations one has of an established franchise like Burger King.

Great quality and staff, superb food!

The food was delicious and the staff were nice and friendly. I'll definitely come back.

I often come here to eat; it's a good place.

Bad idea as a German for Ramadan at sunset.

I'd barely give it two stars. Even though it wasn't busy, we waited ages to place our order, but we had to wait even longer for our food. The floor was dirty, with fries and food scraps all over the floor and tables. It's a shame; you're better off going to McDonald's across the street…

Very dirty if you have to eat there... all the tables are covered in leftovers from the previous person...

Having only one cash register open on a Sunday evening is a dream come true! We wanted to eat in, but the line was so long that we went through the drive-thru instead. The food was soggy and not really hot, even though we ate right in the parking lot.

We usually go to Burger King, but this was absolutely awful. The burgers had no flavor whatsoever. They tasted quite strange, not to say disgusting. For me, that wasn't even a Double Whopper; it was a disgrace. And then there were the prices. In my opinion, they're completely exorbitant. Spending around 30 euros for two people at a burger joint?! Sorry, like I said, we've always enjoyed going to Burger King, but it's slowly reaching a point where we can no longer support it.

There is always something wrong at the drive-in

So €5.20 for 6 pieces of meat? Is that really excessive?

You order food 2 hours ago and the food still hasn't been delivered!

Ordered for 40 euros, wait time was okay, 2 burgers with the wrong toppings, 2 fries were just mush, someone must have written on the 20-pack of nugs, there's no other explanation, since when is there cheese in this nug box??? Tried to call 11 times, NO CHANCE 🤔🤔🤔🤔 This is the hardest thing I've experienced in 58 years!!!!!!!!!! Sad!!!!

I'm really disappointed and angry! I ordered and paid through Lieferando, but my food never arrived. I've tried calling the restaurant several times – no one answers the phone! This is completely unprofessional. If you're selling food, you should at least be available or let the customer know if there are any problems. I've been waiting for over three hours and haven't received a delivery or any response. This is simply disrespectful to the customer. I want my money back and hope Lieferando investigates these places. This really isn't acceptable!

Not taking orders at around 4 p.m. on a Saturday because you're sooooo busy doesn't speak well for a fast-food restaurant. However, the employee was kind enough to point out their competitor. So we picked up our food at the Gasthaus zur Goldenen Möwe, and BK in Velbert lost one customer forever!

If I could rate the ambiance with 0 stars, I would. We couldn't find a properly clean table. Okay, many people completely forget their table manners when they're allowed to eat with their fingers. But sorry, there wasn't much to do, and a quick wipe over should have been manageable. There were food scraps everywhere on the floor; it definitely hadn't been swept in a while. Furthermore, the waste disposal station was overflowing. But the young man who served us was very nice...

The store is truly a disaster. The staff doesn't care that they work there, the drive-thru line waits forever, the food is generally mediocre, and even for chili cheese nuggets, you sometimes have to wait five minutes at the counter.

We were there spontaneously while passing through and unfortunately experienced the most unprofessional Burger King ever.... There are no ordering kiosks, just completely overwhelmed staff at a single checkout. Displays only show a portion of the product range. Placing an order is a matter of luck if you don't know what you want. Ready orders are "called out" in a completely incomprehensible way. No queue number or anything like that. It all feels like the early 2000s, not 2025! The burger was lukewarm, but otherwise okay. The side dish was wrong, but it was replaced upon request. The food seems okay, the taste is okay, but we probably wouldn't go here again. Some investment would be needed to bring it up to date (order kiosks), then the service would be more transparent and easier to handle (and the food would also be warm when the customer arrives...)

Delicious food, friendly staff, clean restaurants, plenty of parking

Yes, I like Burger King the most.

I hardly know any Burger King that doesn't have self-service ordering machines. Sometimes it takes forever from entering the store to getting your food. And that's with only three employees.

Every time I order food, I regret it. I pay, and only half of the order arrives. Then I call the store, and no one answers. My kids' toys never arrive, they swap drinks, and I'm definitely not buying them again. This time, the toys, fries, and my burger were missing. I paid €65 and only received half of my order. I definitely won't shop there again.

An endless wait at the drive-thru counter, no information like "please wait," even when asked – you're simply left standing there. The store is completely overwhelmed and understaffed. The fries tasted like they did last week, and a 2-burger coupon was missing one burger – which cost €15. Very unsatisfactory store, doesn't seem to be an isolated incident in this area.

Nothing going on there, and you still wait 30 minutes for four burgers. Other customers before us had the same experience. The burgers were cold, the buns hard. Burger King in Velbert has gone really bad! Not recommended. There are reasons why there are hardly any customers there...

My visit to Burger King on a Wednesday evening was unfortunately anything but satisfactory. A long line formed at the drive-thru, and no one knew what was going on – no information, no announcement, nothing. Everyone waited patiently, but nothing happened. So I went inside. Inside, the same chaos: two employees were standing around while 1.5 people worked half-heartedly. There was absolutely no sign of customer service. Friendliness? Communication? None. No one was greeted, no one informed, and I was consistently ignored. Regarding hygiene, I just hope this is at least taken more seriously internally. Particularly unpleasant: A man in front of me asked what was going on after several minutes – whereupon he was reprimanded by an employee in an incredibly rude tone. That's no way to treat customers! A simple, "Good evening, sorry for the wait – we're having technical difficulties, unfortunately, it might take a while," would have been absolutely sufficient. It would have been even better if the obviously idle employees had at least gone outside to inform the waiting guests. This kind of behavior is new to me – and absolutely unacceptable. There is an urgent need for training here – in communication, dealing with people, and basic respect.

I can't say anything about the food. It took 15 minutes for someone to come to the cashier, despite calling repeatedly. They'd rather chat in the back. Then, the sale items aren't marked as sold out. They don't care at all. Never again in that store.

It always takes way too long for me to finally place an order. The service is way too slow. And no matter how long the line at the checkout is, a second checkout has never been opened.

This is already the second time we've had a bad experience - cold burgers, cold chicken nuggets and cheap, old fries - and you can taste it, dear Burger King team. This was the last time and never again - no improvement, even after months.

Too slow, too unfriendly, orders never fully delivered! Never again

Unfortunately, this Burger King is a disaster.

Unfriendly service staff and 90% of the time something is forgotten when ordering.

No ordering terminal, no drink mixing station Burger was good, outdoor seating pleasant

Everything is delicious, but the staff should speak better German; the prices here are rising weekly! Too bad.

Very wild, I'm here every two weeks, and it's often empty, so you can order directly. Unfortunately, there's no display stand where you can order digitally, but the store is often empty, so yeah, very wild 10/10, especially early in the morning until 2 p.m.

I remember Burger King from back in the day. It has nothing to do with that anymore. It's more like an abandoned gas station.

Delivery time of over 2 hours, although 1 hour was stated. Once again

Absolute disaster! The food was old, the salad was moldy, the fries were soggy, and the bacon on the bacon cheeseburger was raw. It's a mystery to me how the food can be cold when it's supposedly made fresh and it takes an extra 20 minutes for three customers! -6 stars

Here's a suggested, factual, yet clear review of the negative experience at the Burger King Drive-Thru: ⸻ Review: Unfortunately, our visit to the Burger King Drive-Thru today was very disappointing. The employee at the counter was extremely unfriendly and rude. She responded to simple questions in an annoyed and rude manner, creating a very unpleasant atmosphere. Due to her behavior, we decided not to place an order and left. Friendliness and respectful behavior should be a given when dealing with customers – unfortunately, that wasn't the case here.

Scam.. I waited around 2 hours then said it was delivered.. didn’t get any thing

The team simply takes far too long

It was as you'd expect from a Burger King. It's not the newest branch and could use some renovations.

Ate 2 cheeseburgers. 1 case of food poisoning 👍🏽

I can only agree with many of those here. The staff are very slow and unmotivated. We stood in line for 15 minutes before our order was taken, even though no one was in front of us and staff were theoretically available. We always check to make sure everything is there, as things tend to get forgotten. But this time, everything was top notch. My husband ordered a long chicken with double cheese and paid extra for the cheese. The monitor at the cash register also showed that our order had been correctly recorded. We got a burger with nothing on it and only a piece of chicken... What did we pay for? Are we now supposed to unwrap and inspect the burgers before we take them home? I really wish the service here would improve. Ordering machines alone would ease the burden on the staff and improve the workflow.

The burger was kind of cold. The cheese wasn't melted. I thought that wasn't possible at Burger King 🥴

The best people at the drive-thru, who keep me from starving several times a month when I'm working too much. Always friendly and reasonably quick, depending on the crowd. The best fast-food fries, and thank you for all the plant-based products! ❤️

I was left standing for a good 10 minutes before I could order. When I did order, I was asked to take a seat and I would then receive my to-go order. But when the three groups who ordered after me received their food in the next 30 minutes, some of them with very large orders, I got annoyed and asked. Two burgers and onion rings can't be that heavy. The lady behind the counter then told me there were other people waiting. Yes, thank you. The other people had already left and ordered after me. When I told her that, she quickly packed up my burgers that had been on the counter for 20 minutes. Her young colleague sometimes seemed like he would rather be somewhere else entirely and was way too cool for the job. The problem here isn't the kitchen, but the employees at the front who are completely overwhelmed and apparently haven't learned the proper way of running a business. I avoid this branch.

Super friendly and delicious food!!!!

The chicken nuggets were once again twice as bad. They were fried so badly that not only the breading was crispy, unfortunately not for the first time. The burger was OK. Reduced to one star today. Delivery service is somehow nonexistent; it would have taken over 90 minutes for my order by now.

Unfortunately, one star is still too many. As others have reported here, we ordered online and never received our food. No one answers the phone.

Too long a wait for an extra-long chili cheese, the cashier was totally unfriendly, and then the burger fell apart when I took off the wrapper (way too much sauce, the burger felt like it was swimming in the sauce, the meat fell out due to the amount of sauce), etc. See picture

If I could give 0 stars I would have. It was absolutely inconvenient that we had to wait 3 hours for a delivery. I live 5 minutes away from the shop, Lieferando said 55 minutes delivery time and after 2 hours or so there was no delivery. I called several times but nobody answered and then I went over to see what had happened with the delivery. They said the driver was on his way even though, as I said, we were 5 minutes away (I said okay, I'll wait a bit longer). After 15 minutes I got a call and the driver said the delivery would be made in 30 minutes if I agreed. Clearly, I didn't agree at all and I wanted to cancel it. We'll see if Lieferando will refund my money now....

We placed a small order around 11:00 PM, but it never arrived. We called at 1:00 AM and no one answered. We then went there and asked why it was taking so long. The employee allegedly said the order had been placed five minutes ago and that we would receive it in a few minutes; she wanted to get rid of us. At 1:45 AM, the delivery driver called us and asked if we still wanted the order because he was supposed to be half an hour late. Of course, we said no and asked for a refund. When we drove a few meters away, we saw the delivery driver, who had parked a little further away so we wouldn't see him. At least be honest with customers and don't try to rip them off. And this isn't the first time: delays of over two hours, incorrect deliveries, etc. Never again at Burger King!!!!

0 stars, order never arrived, waited 3 hours... never again..

Delivery canceled after 2 hours of waiting

The food was cold and inedible. Many things were missing, but no one answered the phone. Delivery took over an hour. Never again.

The staff is terrible, the toilet service is also 0 stars. I go here only because there are few people here, but I think I will not visit this place anymore.

Fries were great, first time I've rated fries.

In terms of food, it actually tasted like it always did. Returns came tonight. Greetings from the gastrointestinal tract!

Juice shop with 2 employees. Orders sometimes take far too long. Instead of Xtra Long Chili Cheese, I received the normal Chili Cheese Burger. Everything borders on incompetence in the store.

Biggest garbage shop, I wait over an hour for the food, who knows if it will still arrive

Ordered at 9:22 p.m. and it said the order should arrive at 10:22 p.m. Order not received yet and it's 12:08 a.m. I just think it's outrageous that you can't even call them so they already have the number to say you're late and that they can't deliver the order for whatever reason. Nobody answers the phone! And according to the app, the food was delivered to me at 10:22 p.m. Simply outrageous! Will definitely never order from here again and I definitely do NOT recommend!

I will never order from Burger King again, the delivery was 1 hour late and the food was no longer warm when it arrived, this is the worst place where you can order, I recommend that you don't order from Burger King, it's unbelievable, they were even over 1 hour late, just shit, I'll never order from there again, I'll never refuse. I also called them the whole time because I wanted to ask where my food was, they didn't answer and then it said that it was busy, I didn't even get a call to say I'm sorry I'll be late I'm sorry I can't even get that from there so it's really not recommended that was the last time I ordered from there.

We've always wondered why the McDonald's across the street is so busy. We wanted to grab a quick meal at Burger King after swimming. The store wasn't really full, but it took us 15 minutes to order. At some point that became too stupid for us. Then we went to Burger King in Essen and now something is clear to me. McDonald's is a real gold mine because I don't think anyone goes to Burger King there.

Very disappointing! We waited for 15 minutes but no one took our order. Only one employee was responsible for the drive-in and the counter at the same time - completely overwhelmed. The rest of the team just hung around in the back, clearly not interested in helping. When we finally asked, we were simply laughed at - extremely rude and disrespectful behavior! Such poor service is absolutely unacceptable. We're never coming back!

No employees in the store. We waited 20 minutes for the waitress to tell us that the colleague couldn't do it at the moment and would come at some point. What a disgrace!!!

I've never received a correct order, something was always forgotten. Why am I even asked if I want ketchup or mayo when I end up getting neither anyway?

I actually liked eating at BurgerKing every now and then, but today that was my last desperate attempt to get food. As happened 2 weeks ago, today the same tragedy. No car in front of me at the drive in, the store is empty and despite waiting 10 minutes there is no response from the employee. I then drove to the front, lo and behold, there was no guest at the checkout but the girls were talking loudly out the window about the parking lot. Shaking my head, I went over to the competition because it was exactly the opposite and my friend also received the food quickly. If you want to experience something and have time for games like this, please. For me today was definitely the last attempt, never again!

Very unfriendly staff. Very slow even though nothing was going on. Order received completely incorrectly.

Everything is very good except the service takes too long, especially in the evening.

It was good to have something to eat there, a wopper. Tasted good.

I placed a fairly straightforward order with three burgers, two lattice potatoes and a drink. However, I had to wait a total of almost 30 minutes before I got my food in my hands - and there wasn't actually much going on in the branch. The staff, especially the person at the checkout/order taker, seemed hopeless overwhelmed. Well, I'm happy that I finally had my order I drove home. Once there, the next surprise: The plant-based patties from the two Cheesy BBQ Lovers were both really burnt, the surface was simply black (see attached photo). Roasted flavors are ok, but if the entire burger just tastes burnt, that's not good. The lattice potatoes, which at least have a hefty price, were apparently put into the wrong packaging that was too small, and there were only 5 to 6 lattice potato pieces inside (photo also attached). And that’s with both lattice potato orders. That's very sad. But the cheese melt plant based burger took the cake. There was no plant based pattie on it, but there were several strips of bacon. Conclusion: In an order worth around 28 euros, only the Fuze tea was okay, with the rest something went wrong everywhere. The Velbert branch has never been the fastest when it comes to the ordering process, but this order was a disaster overall. I would like the people there to be better trained so that they are not so overwhelmed and the orders are fulfilled better.

The store was almost empty and THE BURGERS were cold even the chili cheese nuggets were so lame in the oil that over half of the nuggets were empty and they were all hard. I've never had such a bad meal at Burger King.

Very friendly and courteous service staff. Food is good. Everything fresh.

Very tasty burgers. The restaurant is relatively clean. However, the service is very slow and not particularly friendly.

Clean and tidy as well as cozy. There is never much going on and eating there is very relaxing. Nice staff very friendly and helpful. The prices are okay.

It’s just terrible I’ve been waiting for my order for 3 hours I ordered at 16:00 now it’s 19:12 this is not normal to enter an order here it’s literally a 10 minute drive from Burger King I’ll never come here or order anything again

I think it's the worst Burger King I've ever been to. The lady at the checkout was suddenly stressed from 0-100 because of four guests, I don't even want to mention the habits of one guest. Tables were dirty, the tray carts were all full. You could wet your hands in the toilets, but there was no soap or paper towels and the dryer made a noise but the warm air was missing like everything else.

Yes, of course everything is delicious 😋

To the employee of today on February 26th. Around 4 p.m. the drive was in charge: first you are ignored at the first counter for 5 to 10 minutes and you have to drive yourself to the window and ask if you can order. Then he becomes too stupid to do the math and on top of that he embezzles the ketchup that was paid for. Thanks for nothing, hope you have a shitty day

Waited for 35 minutes for nuggets in the car with the children and my husband. There were only 3 customers there at the time and after asking where our order was, he cheekily handed me a burger and then when I carefully said that I didn't have my order, he looked at me stupidly and asked what I had ordered. It was never again such a cheek that I waited so long and if I hadn't gone in I would still be waiting

Unfortunately just a poor salesman who has to serve a lot of customers at lunchtime. Long waiting time

Absolutely underground... we ordered food today at 4:33 p.m., delivery time according to the app: 59 minutes. We tried to call there from 5:50 p.m., no one answered and it was busy, but our calls were still not answered. We wanted to drive there ourselves at 6:20 p.m., then the driver came towards us. I also asked her that it took so long and that no one could be reached by phone. Then the only statement was that the manager also had to take orders in the store. Since only one person is driving today (completely incomprehensible on a Sunday) the delivery time was so long. The fact that something like this isn't displayed in the app and you don't have the option to cancel the order is completely incomprehensible to me...

Orders are put together incorrectly. It takes 20 minutes to order because they work extremely slowly here. It takes another 30 minutes until you get your food. Furthermore, the staff is super unfriendly. The store simply belongs to done.

So how should I put it nicely? We work with the absolute minimum. This really applies to every area Service, friendliness, understanding for customers and the service concept are not lived here either. If there are 10 customers standing in line, the word fast food restaurant takes on a completely different meaning. Pack sizes and temperatures of fries and drinks are spontaneously adjusted by the employees, to the detriment of the customer, and when asked, they simply laugh it off and that's it. Conversations about this are not possible at a qualified level with minimal staff because as a customer you are not allowed to have your say. And last but not least. Attention is drawn to the special circumstance that problems are always customer problems. So my problem is dealing with the customer in such an unfriendly way, who secures your job, and the postscript that you don't have to buy, you can just leave, then tops it all off. This makes it easy for the competition to further differentiate themselves

I have rarely seen such a lame (slow) way of working in a fast food restaurant. Everything was fresh and hot when you got your food. But that has nothing to do with “fast”. Everything is simply too sluggish there. If you compare it to McDonalds, Burger King (in my opinion) has no chance. Cleanliness: Average for a fast food chain.

Ordered Cola-Zero and asked again because diabetics get normal Cola. Not such a great experience

Has slowed down a lot Wrong order Unfriendly employees

Today was the first time at Burger King and definitely the last time! Ordering took forever and I stood at the window for 15 minutes…….an absolute no go! And the taste is not amazing!

So by fast food I mean that it should be quick. If you wait 15 in the drive-thru it's annoying and the fries have often been almost cold. It can't be due to busy activity, as it didn't look full and the BK in Wuppertal Elberfeld manages that too

The Burger King here has really long waiting times until you get your food. We were asked three times what we ordered...

The store is so bad! The people who work there - or don't work - are slower than any sloth. Everything is cold and sometimes wrong. What are you doing with the shop?

2.5 hour waiting time for delivery?!? And then only after calling again?! The food was cold and half of it was missing.

The lack of organization is the biggest problem at this fast food place. Long waiting times, whether in the store or drive-thru, it seems and is chaotic. It is necessary to check whether everything is actually in the bag. The quality has remained the same, but unfortunately the prices have risen significantly.

Absolutely underground today at the drive thru When I arrived there was 1 car in front of me on the speaker. It took a relatively long time before the car pulled up. I pulled over to the speaker and waited for an employee voice. After 5 minutes there was a “very short moment please”. This moment lasted 8 minutes! I ordered a set meal and an extra burger and said I had a coupon. “Please drive up” The car from 13 minutes ago was also still at the window. Another 10 minutes took my turn and showed my app to scan the code. "What is that?" Came the question. Me: “Your app” I would have ordered a menu, not a coupon. Since I was really annoyed at the time and, above all, hungry, I paid 17.99 instead of 11.99 and asked for extra ketchup for the fries, which I got. The question about my loyalty points/crowns was ignored twice. Whatever, I thought to myself. The fast food had already become snail slow food after the waiting time. I drove 5 minutes to my house and was looking forward to my meal, only to discover on the couch that the Whopper was ar...cold. At least not the Long Chicken. But what was even worse was that although I had my ketchup, the fries were completely missing. Conclusion Paid too much for cold and missing food and what was supposed to be a quick meal cost me almost an hour. I like eating at other Burger Kings. But next time I'll go to McDonald's across the street.

Took them over an hour to prepare 2 burgers and they he restaurant wasn't even full

I just insulted citizens and opened citizens all of a sudden and there was hair in them. Hangover substances are never eaten again

The food was as usual at Citizen King. But the service was a disaster. Waiting almost 30 minutes for your food at a "fast food joint" because the lady at the checkout couldn't get it is really sad. Next time I'll go to another Citizen King and see if they can do better.

I ate here today, January 5th, 2025, at 3:00 p.m. and had a very unpleasant experience. Because I didn't put my tray away, a member of staff insulted me in a rude manner. She said that as a customer I was obliged to put the tray away. It was only when the shift leader intervened that the situation was relaxed. It's unbelievable how rude people treat guests here. If it is mandatory to put away your tray, a sign to that effect would be helpful - instead of treating guests so disrespectfully. Such behavior clearly shows how little value is placed on customer friendliness here. If you treat guests like this, you don't need to expect politeness in return. For me, this is a juice shop and the many negative reviews are completely understandable and authentic. Absolutely disappointing! We won't be coming back again.

The drive-in is an absolute disaster. A 20 minute wait is unacceptable. Never again!

Basically, fast food restaurants are visited for quick meals. Here, “Almost” takes on a new meaning. The tortoise also won against the hare, it's not the speed that's important, it's the result that counts. The fact that you are already starving while waiting for your food is irrelevant.