Burger King Ulm in Ulm

I've only ordered from this place a couple of times, and always for takeout. The food isn't particularly good, but every single time they forget to give me something to take away, like a bread roll or the fries. And instead of fixing it right away, I always have to wait half an hour or even longer. I don't know if they have an organizational problem or if the problem is with me. Mistakes happen, but not every time. This will definitely be the last time I order from this place. One last thing: be careful with the paper bags for food, because the ink on the printed labels stained my tablecloth, and I don't think that's normal.

...and on top of that, a parking ticket for 30 euros for exceeding the parking time by 10 minutes.

* Mayonnaise without eggs >> No-go * Points in the app were not credited by the employee

I groan every time I bite into my burger!

The burgers were lukewarm despite appearing to be freshly made. After complaining, the burgers were replaced without any problems; the only issue was that the new, freshly made burgers were also lukewarm.

I haven't seen such a well-maintained and very clean Burger King in a long time; even the employees walk around asking if everything is okay. The food is ready incredibly fast. Great service, keep it up! 👍

Like any other Burger King. Fast food, but better than McDonald's. Unfortunately, they only use a self-service kiosk for ordering now. That's unhygienic! How do you know if the person before you picked their nose and then touched the screen? That's pretty disgusting!

It would have been a clear 5-star experience – clean restaurant, friendly staff, solid Burger King quality. However, there was room for improvement in the details: - 1 star: The free Wi-Fi didn't work – a real shame if you want to get something done while waiting. - 1 star: Ordering via the terminals with app login was a complete disaster. I configured three menus on two different devices, and each time the system crashed during checkout. - 1 star: I ordered at the counter instead – but there was no way to use the app there. So, no bonus points for around €40 spent; according to the cashier, they couldn't be redeemed retroactively. On the plus side: short wait time, friendly service, pleasant atmosphere. Note: Parking is free, but only allowed for 90 minutes – it's unclear whether parking discs or video surveillance are used. Conclusion: Burgers were good, service was attentive, but the technology was a flop. 5 stars were within reach, but in the end, a fair 2 stars.

Food wasn't warm. The cheese I specially added to my burger wasn't melted, and the meat itself was only lukewarm, not hot. I thought I'd give them another chance, so I ordered a single cheeseburger. It was the only orded on the list, and it arrived colder than the previous one. I can't recommend this place.

Warning: If you're not in a hurry and spend more than 90 minutes there, the parking lot operator will send you a €30 ticket. Despite presenting the receipt and the fact that it was at night and the parking lot was anything but crowded, no appeal will be accepted. Great customer service!

I ordered there on Sunday, October 4, 2025, at 10:00 a.m., and my burger tasted like bleach. My mouth burned and my throat was scratchy. I'm going to the police and reporting this to the public order office.

Just now my girlfriend and I were sent away from the drive-thru because I couldn't communicate with the employee because he couldn't speak German well. The reason for being sent away was that I didn't want any other sauce because the one for the menu was sold out and the employee didn't want to accept cancelling ONE menu and was very unfriendly.

Hello, we (4 nursing staff) wanted to order something about 50 minutes ago because we work night shifts. It's about 5 minutes by car from your branch. The man on the phone was totally bored and annoyed 😴🥹 we wanted to order 4 Big King XXL meals + 3 cheeseburgers + 2 extra portions of fries! But the man asked if we couldn't have thought of it earlier that we were hungry 😳 apparently he's only allowed to accept deliveries before 12:30 a.m. and we were still within that time! The shop was open for at least another 40-50 minutes -.-! I specifically asked him again in a friendly manner if he could make an exception because we all have a long night ahead of us!!! He said no, he certainly doesn't make exceptions on his first day at work! He also just hung up!! We are very disappointed with this service! & unfortunately we will now have to spend the night without food. A reason for me never to visit a Burger King again!!

One burger looked really good, but unfortunately mine didn't. Mine was made with the paper.

I went to Burger King Ulm with my friends to eat. Unfortunately the food was not tasty at all. My Chicken McNuggets were hard and the meat stank. Unfortunately I also threw up. Not recommended at all.

The staff is nice and working really fast. But, the prices are really high and the quantity very low. I do not really recommend

Super quiet location, no stress 😎 from people but very good for lunch and work

It's the worst burger king. The worst burger I ever had. Cheese balls and fries were not hot, felt like they were made long ago.

I ordered through Lieferado and had to wait over an hour and 40 minutes. The food was cold! Never again!

Guys, run away. Dirty place, sandwiches not hot, cold and super salty chips.

Beware of this rip-off! Anyone planning a longer stay with friends, i.e., longer than 90 minutes, will be in for a surprise. If they arrive by car, expect to pay a parking fee of 30-40 euros! Never again!

Typical BK. Food good, service bad...trash piles up at the service cart.

There's no service. Otherwise, it's fine. A bit dated.

The Whopper is very good, as always. Very friendly staff.

If it were possible, I'd give Burger King a negative star rating. I got two chili cheese fries yesterday and have never had such disgusting food. The ancient fries were completely dried out, and the sauce I paid extra for wasn't even a hint of it.

By Burger King standards, the place is actually quite good

Burgers, nuggets and fries sit here for a long time. Probably because of the low frequency. Also received wrong goods. Branch not recommended.

Negative reviews are only exceptional cases here, I recommend a Whopper and french fries because of the exemplary service and it is better than from other suppliers.

I call 10,000 times to give important information but no answer.

Bad service and long waiting time.

It is good to eat, quick service, I recommend it

Stood in line for 10 minutes at the drive through by car, only to find out at the last moment that only cash was accepted. You should write this down when you drive in so that customers don't have to queue unnecessarily by car!

Good offer also for vegetarians, fair prices, quick preparation and mostly friendly staff

Accessibility is actually great Parking super bad Service: Waiting 17 minutes in a "fast food restaurant" is questionable but then only getting half of my order and then the rest again later???? No thanks Why can I only make adjustments to my chosen dishes at the checkout and not at the order counter? No thanks, I'd rather use another BK next time

Complete disaster. Staff were overwhelmed with the order. Despite checking the receipt, it was issued incorrectly. At the end I thought you can't go wrong with a Michlscheak (strawberry). The sheak was white and tasted like a chemical strawberry additive. The Sheaks used to be really good, but this one ended up in the trash can. The food was just acceptable in the past, but this time it was subpar. I will steer clear of Burger King in the future...

You are a disaster, in a word: miserable! Everything was old and inedible. You are a disgrace to the Burger King chain. Orders are constantly delivered incorrectly. In a word: Don't go, stay hungry!

I ordered shortly after opening and the burgers were ready quickly, but the taste was an absolute disappointment. They had a strange aftertaste and were so greasy that the entire packaging was soaked - even though I ate them straight after ordering. Definitely the last time!

Struggling with diarrhea after eating.. Be careful!!!

I once preferred Burger King to Mc'Donalds. But now Mc'Donalds has simply left you behind in many things. When I go to a fast food restaurant I am primarily interested in fast food. And here Mc'Donalds is clearly ahead. I order at home, pay straight away via PayPal and pick up my food. I don't have to wait in line at the restaurant for long anymore, I sit down, order what I want and it is brought to my table. Too bad Burger King. If that's how it works for you, that would be really great and up to date.

Far too bright and cold white LED lighting in the parking lot and inside

Service was super nice, but unfortunately the large fries were missing, hence the rating. €4 isn't nothing, that's cheeky.

I ordered food over 2 hours ago, but the food came very late. Apparently I was called, but they can avoid lying because you can trace calls on your cell phone. The food was simply left in front of the door and sat there for I don't know how long. Because they just didn't feel like calling me, I can now eat cold burgers. I should give 0 stars just for the blatant lie they called me. 1 star is already too much.

I recently ate in this branch and discovered that the hygiene regulations were apparently not being adhered to. Shortly after consuming it, I experienced symptoms of food poisoning, which indicates improper storage or preparation of the food. I cannot therefore recommend this branch and advise other guests to be careful.

The food is BK standard, so nothing special. But there are no guests in the restaurant at 3:30 in the afternoon, and it's almost more comfortable to sit outside at -2 degrees! The air conditioning is still running in summer mode, the ice-cold air flows directly onto the tables! Room temperature anything but inviting, unbearable without a jacket.

Worst and slowest and unfriendly BK in the world

Vallah the burger didn't taste good

Am I in the ice rink? It feels like it's 1 degree there.

Most expensive burger ever! Parking rip-off! We were there because it is near the train station and we had to drop off Freuen there. So we parked there too, even with a parking disc. Afterwards we received a letter saying that we had parked for 1:31 hours instead of the permitted 1:30 hours and they wanted €30 for that! It's an absolute disgrace to rip off your paying customers like that, especially since I doubt that it was actually 1 minute too long. That's very unbelievable just over the maximum parking time. Really sad, but I hope that the review will prevent at least one or two people from making the same mistake as us and choosing a different snack bar instead. Food was okay, but not particularly good either. Especially not for the price! We are really very angry!

Attention: when eating there, pay close attention to how long you park, otherwise it will quickly get expensive! We ate there with friends and chatted. We then received a €30 parking ticket for exceeding the parking period. I understand that this is a customer parking lot. But to rip off paying customers like that is a disgrace!

very clean and tidy, all recommendations

The food is usual, it was very cold in the restaurant, so you had to eat in a jacket. Garbage everywhere, dirty toilets, grumpy staff.

That was nothing at all, some things were missing, cold, etc. Sauces were no longer there... It's a shame, I definitely know better

It echoes badly and the usual Burger King beeping is just annoying. It was very cold when we visited in winter. Apparently they rely more on the drive-through customers than on those in the restaurant.

Dirty shop for weeks they haven't even had any money for the heating ridiculously best 0 stars

Typical BK branch. Too often there are no reusable beverage cups. 2 stars deduction for service.

Easy parking enough space, fast menu preparation. Kiosk is easy to use as well

No heating inside. No warm water for washing hands in the men's toilet. This is the second time that we have mixed up the drinks on two different orders. The Long Chicken sauce tasted very sour. Only Cola/Fanta and water have been available as drinks for 3 weeks. That wasn't the case 2-3 years ago. The old boss had a much better handle on the shop.

Since we were passing through on vacation and were so hungry, we had to get something in our stomachs at 10:30 p.m. The closest place was this Burger King. The store was pretty empty so hopes were high that it wouldn't take long. Placed order (a burger, fries) and then waited 10 minutes (OK if the burger is freshly made). Apart from the good mood of the staff (everyone can understand what they want), the burger was as cold as hell. Unfortunately, I was already back in the car and drove off, otherwise I would have gone back in. The competitors' food doesn't cool down like this within 2 minutes!!!!

It's -8 outside as well as inside. Man can't eat loud cold. The water in the BATH is also -10... What the fuck is that?

There is hardly any heating in the winter and it is cold inside. The employees wear jackets and sometimes a scarf. This means the food gets cold just as quickly.

In winter it is completely cold in the branch and it has nothing to do with fast food - it takes 15 minutes to eat

No, but what a bad organization! On a children's takeaway menu capable of forgetting dessert and fries. A real scandal, of course we realize it once on the highway... Our large portion of fries ordered in addition was the size of a small one.

The worst Burger King, the cashier tried to rob me of my free t-shirt from the Ruffy Burger, the burger was disgusting and didn't even have the right ingredients on it and he was rude too. Shortly afterwards I had food poisoning. The cashier was tall, black skin, short hair and extremely arrogant, I hope he gets fired.

With what's going on there, it's no wonder what you get served is simply disgusting

Ordered at the drive-in counter. It probably wasn't that important to the employee because unfortunately we only ordered two large drinks. It was very quiet in the restaurant and the MA was probably constantly making jokes and couldn't help but laugh stupidly. After waiting almost 5 minutes, we drove away from the counter without a drink.

Not a particularly good Burger King

Unfortunately very slow compared to other BKs

It's clean, which isn't the case everywhere. Thanks to the terminals, it's quick and easy.

The food was good but could have been a little warmer. The staff could be friendlier. We received a pretty rude comment... A few months later: I order plant based and get a burger with meat. That doesn't work at all!

We were at an exhibition and got hungry. It tasted good, but poorly heated, too cold. When we looked up, we found that all the fans were covered with adhesive tape. It still tasted good

Freezing cold inside. No heating on. Very uncomfortable when sitting. The food was cold. The nuggets were cold and hard. Not edible. Never this branch again. The staff shows no willingness to work. They stand around and just chat. This branch should be closed.

The patty from the Whopper fell apart. When I opened the burger there were several pieces as if they had been patched together from old castles. Perhaps the company should consider kicking out such franchisees, which will damage the reputation of the brand. Thank you for the stomach ache

Very cold. The heating wasn't turned on and the food was cold

Never forget everything dry + drink again, even the chiros prefer to order dry from the one in Neu-Ulm! If you get food poisoning you will be hit by the health department! Sadly, we hoped for more.

It's too cold inside, why don't you have the air conditioning on?

Our order was not complete! We ordered lattice potatoes and saw them put some in the package. We wanted to check that everything was there before we left. Before we could check we were told that everything was inside and that we should go out. The service was unfriendly and the food was dry!

We didn't even get in. The parking lot appears to be designed for 5 cars. No possibility to park, the drive in is very narrow and as is often the case when you drive through a drive in, half of the order is missing! The annoying running in because something is missing and, as mentioned, no parking option. This Burger King is terrible.

Food was cold and was warmed up again and this happens at lunchtime and the Burger King is hardly busy. Staff prefer to chat among themselves without greeting or saying goodbye to guests.

Unfortunately, this time my favorite burgers had cooled down quite a bit and therefore fit in well with the cold lobby.

After a trip there. Ordered a large menu. The citizen and fries were children's portion

It's a well-run Burger King, there's nothing more to say.

Order food from the machine. It's great. And clean. Unfortunately not enough parking spaces. It would be great if there were more. Otherwise great.

Very quick, yet delicious, great!

A Burger King where you get what you order and it's done quickly without a long wait.

Just a burger king, nothing bad

There is no worse Citizen King I have ever seen, everything old and not freshly prepared. You pay to eat cardboard.

Fast food restaurant 08/15. It can't be that 4 customers wait 20 minutes for food 🍴. Then don't call it a fast food restaurant, but rather "Waiting King".

A bit difficult and hidden to reach, but everything was clean and the staff was friendly. There was nothing to complain about.

I ordered 2 sandwiches, not eating sauces and specifically not wanting mayonnaise and ketchup. Both sandwiches arrived at my house full of sauces. And it's not the first time. I strongly advise against it, inattentive service, frozen chips and poor quality

That's really a disgrace. You pay enough money for the food and get dry burgers and half a children's menu. I have no idea what kind of people work there, but they probably don't even know their own menus by heart. You have to constantly check that everything is there. You don't want such dry rolls!!! That was the last time I will order anything there.

It was good, the food was fresh with a short wait, friendly staff, the place was clean and nice.

Incredibly unfriendly. Ordered Freestyle Cola at the terminal (mix with cherry, lemon, etc...) Normal Coke was served. When asked, they said: There is no freestyle here, we don't know... We asked to show it to them at the terminal if the employees didn't know what they were offering. This was not complied with. We think this branch is doing so well solely because of its location. That's why there is probably no need for management to change anything about the quality of the service. By the way, the ice cream machine seems to have been broken since 2008... Employees stand around bored and then have the nerve to use a rude tone to the few customers who come at this time. Unfortunately it has probably become normal in the industry.

Welcome to Germany's worst BurgerKing with the rudest staff. If you complain that the food is cold, it goes into the microwave and is then grilled by the staff. If this continues with Burger King, they will abolish themselves. Incomprehensible

Kind, involved, English-speaking staff, who selflessly helped us with a personal problem

At the moment the most beautiful BK in Ulm and the surrounding area. Pleasant wait, the food is always hot and the restaurant is bright and clean with plenty of seating.

Every now and then an alternative to satisfy hunger

Should come down today and pick up my food from the front door. This was loudly shouted at me by the driver. It's a real shame that he was able to forget his tip. Unfortunately I forgot to tell him😪. But not recommended in any way. Don't spend your money at BK.

Always very empty, so you never have to wait long for your food. Prices are really super low. Food tastes very good 9/10 of the time.

The visit was at the drive counter on May 29, 2021 at around 12:20 p.m. The employee didn't seem to be in the mood and only managed a quiet hello, so when I said a quiet hello, I got an even quieter "yes". I then waited another 10 seconds to see if anything would come, but nothing came, so I ordered and asked if the King Mustard had one or two meats. Then there was just an unfriendly “wait”. I should have said that I didn't want anything more and was going somewhere else. When I paid it went on like this, unfriendly and when I got the food the employee didn't say anything and he closed the window. The employees there have always been strange and uncomfortable, but that was the end of it. I also got a messy burger vomit for €7.50, which was packed with the bottom up. There is a KFC and Mc Donnalds nearby, I can only recommend everyone to stop going there! update: after the first bite things got even better, I bit on a huge piece of tomato, which caused the whole burger to fall apart. I can only recommend that everyone complain directly to Burger Kind https://www.burgerking.de/subpages/kontakt/feedback

Everything was good, tasted as it should, fries nice and crispy. Gladly again