Burger King Seligweiler in Ulm

Not Burger King! After an hour-long car ride, my kids were looking forward to eating their beloved burgers. So we stopped here without further ado. First we went to the toilets. There, for the first time, paid toilets awaited us. Price €1!!! There is no free access for kids. So reluctantly paid €4. Well, you get a voucher per person that you can redeem when you order in the restaurant. So far so good. The toilets were OK so far. Then the next evil awaited me. Technology enthusiasts will definitely be happy to place their order on the oversized displays. For me as a father, this type of order is a no-go. In this restaurant it was not possible to order at the counter. So instead of what I was used to, I was faced with a complicated order that now cost me a good 10 minutes instead of 2 minutes. But well, without kids I would have been on my way to the exit at this point. After I finally finished the order, completely annoyed, there were still the receipts from going to the toilet. These could not be redeemed at the terminal. Ah yes, there is a tattered piece of information stuck at the top of the screen saying that you can only redeem the vouchers with cash. Ok, I actually wanted to pay for the order with a card, but now I had to get my cash. Good thing I had enough with me. Now it was time to check out. There I put the 4 receipts for the toilet with my receipt with my order number. The following sentence seemed like something out of a fake movie to me: “We can only redeem one voucher per order!” I soon lost my faith. My question as to whether you were serious was answered with a yes. My cancellation followed promptly. This branch didn't want to sell me €40. Sorry to the nice service, who certainly can't help the Burger King chain's very customer-unfriendly policy. But perhaps a store manager could have intervened at this point. Because I'm certainly not the first guest to feel angry about this situation. Furthermore, I wonder, even if Burger King had charged the €4, I would have to pay another €4 after I had eaten it to be able to wash my hands in the toilet. Under these circumstances, Burger King has become a red flag for me and I will definitely not be entering any more branches until further notice. Thank you very much for that, because I really enjoyed eating your burgers every now and then.

The photos of the products have absolutely nothing to do with the product that you then pay for and receive! And the toilets are in underground condition

Wow awesome, you look forward to your food.. Waited 20 minutes even though you saw the bag that it was ready.. instead of 2x large fries you got 2 small ones and the food was cold.. Thanks for nothing

Horrible customer service. Complete waste of time.

By far the cleanest and most pleasant BK. Friendly staff, clean dining room, clean toilets. In summer there is also a beautiful terrace without a rest area feeling. Any time.

Waited 20 minutes for the order 5 burgers: Cheeseburger, Crispy Chicky, 1 menu with Bacon Burger, Happy Meal, 1x Onion Rings); When asked, something only happened after a good 15 minutes. Around 50 other orders went through during this period. Drinks were left ready the entire time, so the ice cream was completely melted. After the meal, 1 burger was filled incorrectly and all the sauces for the side dishes were forgotten. 2 out of 5 burgers cold. Conclusion: underground service

Ordered a menu and an additional burger at Burger King early in the morning. The food was very good, full marks. The service was friendly and spoke clearly, full marks here too. I have to deduct a star for the ambience because the entrance to the drive-in is poorly designed and it wasn't entirely clean. Overall, 5 out of 5 stars. Great for a quick snack on the highway.

Food was all right don't go in the bathrooms

Distributing a plant based tortilla with meat and bacon is a wild tactic. 8 million people in Germany cannot read and write properly, don't be one of them.

Food was cold and cola or carbonated.

Very well maintained Burger King with freely accessible toilets

We stopped briefly to get some snacks for the children and ourselves. At home we discovered that the fries were missing. The cheeseburgers were bone dry. Unfortunately, there is no way to contact the branch or make a complaint using a contact form. It couldn't be more customer-unfriendly.

Fries were soggy and felt pretty layered. The burger was dry, I probably started eating on the wrong side, only halfway through did a hint of sauce come through. It was the first serious attempt at fast food after the Corona period. Conclusion: At home it tastes much better and is cheaper too.

Everything was clean, just too few ordering terminals and waiting times of <15 minutes. Is not acceptable. Who doesn't understand the word fast food restaurant here?

A sensation, the slowest fast food restaurant in the world. You can also stop off at an Italian restaurant for as long as it took to order in the drive-thru.

After entering the restaurant, we were immediately hit by an incredibly intense smell of extremities. Unfortunately, sometimes you are forced to use a toilet. The women's toilet was completely wet (for no reason), dirty and the toilet seat was full of blood. I can't say anything about the food. But in these circumstances, the health department should carry out an inspection. I'm really shocked.

I usually just drink a coffee, but I find the staff very nice and I also like the ambience.

Ordering can only be done via the terminal, without exception.

Only cash register not occupied. You have to pay at the machine... Underground

Just really bad food, cold and soggy churros, stone hard, never eaten so badly in my life

Most incompetent staff in the fast food sector that I have ever experienced. Franchisor should act...

Everything fine. Nice outdoor terrace.

Can't complain, got food quickly, was clean, even the toilets

The food was definitely better than at the restaurant we really regretted in Salzburg. Reviews can be really deceiving, just the taste and the portion is better than the snot at the BURGERISTA.

Super-helpful staff. Despite my mistakes, they made my meal again without any problems.

The burger was cold and a long wait. Otherwise everything is standard.

Unfortunately it's usually closed when I'm charging my electric car.

Classic Burger King, you can't complain. It's clean too. ‼️However, you can order a KitKat ice cream, but they don't have it‼️ You get a refund, but it's still not practical. From that point of view only 3 stars

Absolute juice shop after 5 minutes of standing at the checkout it suddenly says you can only order at the self-service terminals. Also very unfriendly. Food took a long time and was sometimes cold.

Promotional products could not be ordered even though they were advertised - otherwise ok.

You get what you expect from Burger King 👑 here. Everything was freshly prepared and served warm. Both vegan burgers and the normal Whopper were delicious, and fries were also still warm.

Not good staff forgot half of my order

Burger King, and pretty full at 2 p.m

Right on the highway The order was prepared quickly and the toilets were clean. There is enough parking space outside

Modern restaurant. But all the side dishes were missing except salad.... But the menus were the same price... I found that unfair

There are only machines for ordering. The cash register is only used for cash payments. Burger was already cold.

Very very dirty, paper everywhere on the floor, toilet smelled of urine

Churros tasted like onions and were cold The service at the drive-thru was very stressed and unfortunately only took half of the order correctly

The last scrap. Nobody speaks German, not even English. All the machines are broken and they don't open the cash register. The horror of hungry children!

Very clean and cozy for a Burger King next to the highway. I would much rather go there than in the city.

Food was cold, employee was confused and we had to wait too long at the drive in

quickly but carelessly. For example, goods would be more valuable to me...

I ordered a latte which was also good but I had to wait 10 minutes 😂😂

Fries terribly bad. Service was nice. Our daughter's toy didn't work properly, so she got another one without any problem

It went faster than expected, the toilet was free this time, it probably depends on whether this gossip club is playing or not.

They're too stupid to get everything in the bag with four things, which is of course great when you're back on the highway and realize that half of it is missing.

The food tasted terrible, they probably just used old oil (recognizable by the dark spots all over the food), which is why the food looked and tasted accordingly. See pictures.

Unfortunately the waitress is not willing to accept CASH money. I left hungry again!

Whopper, bun approx. 10.5 cm in diameter, the burger, approx. 6 cm. Craziness

Waited over 20 minutes for a normal order. Orders had already been placed that were 100 numbers ahead. The staff seemed totally overwhelmed and simply ignored you. Fortunately, the food was as you would expect from BK.

I ordered a burger without pork, the burger with pork arrived, I waited for 20 minutes, the lady at the counter told me that you ordered pork, then I was told it was not our fault, I asked for my money back because I didn't have time, the bosses said very angrily that I can't give you your money back, if you want, we can make a new burger for you, I don't have time, so I took my money. I asked for it back and came back without taking anything

Unfortunately, the food wasn't tasty at all. Fries almost cold, nuggets underground. Burger was still okay.

very clean and friendly. eat extremely hot and comfortable

Food was very good, civil war standard

A Burger King like any other. The toilets were very clean by the way!

Food was tough and dry and relatively expensive

Just a Burger King. What we ordered was prepared very quickly and we were able to get a table outside. Everything paletti ☀️

Good restaurant. Only the toilets could be cleaner...

Accidentally ordered one menu too many! Tried to cancel before issue! Apparently not possible! Bad service from the manager! !!!!!

Very nice Burger King. The parking lot was large and clean and the chicken burger was nice and fresh and hot. It's nice to sit outside and escape the stress of the highway, but you can also watch the traffic flow very well when there's a traffic jam... and then just keep driving when it passes. Recommendation !

A foreign group came and, like us, had problems with the ordering terminals. I called the store manager and asked if they could open a manual cash register for the 10 of us to record our orders. The branch manager wasn't willing to do that and didn't want to help. My wife then helped everyone, her food was cold when she was finished. The new customers then had to wait until everyone had ordered. Nobody has ever been asked by Burger King if they would like to order using these terminals! So not us! I think Buger King's approach is unreasonable! By the way, my double Whopper menu cost €15.29. For 1 burger, fries and 1 coke that's also very expensive! Especially since Burger King now saves personnel costs because the customer has to enter their order themselves! The burger patties were both burnt on the outside and the fries were French. They'll never see us again!

Just want 1 burger. Can't be done without ordering from the machine. To do this you first have to understand that you don't want an ingredient but you have to add it. Who came up with that? Fast food is not possible at all, it takes longer to order than to prepare!!!!

Extremely unfriendly and rude lady responsible for the shift on July 31, 2024 in the afternoon, around 4 p.m. Zero service-oriented, cheeky answers to questions. Extremely bad role model for the staff, zero customer orientation.

5 employees wait behind the counter, you wait a long time until someone rudely says "order only at the terminal".... not recommended... unfortunately we won't be back... at the next Burger King You can still order in Ulm.

We bought a coffee on the way through. Staff was friendly.

Every third menu is incorrect. Sometimes the ketchup is missing, sometimes the cheese. Addendum: rude way to deal with customers. Today I noticed screaming from the checkout area that made me sit up and take notice. A customer came in and was yelled at by three (3) employees that he didn't need to continue walking with his medical mask on and could just turn around again. He kept walking and asking what was going on. Then you keep complaining that he needs an FFP2 and he should turn around again. He took off the medical mask and pointed to the mask underneath and said he was wearing an FFP2. Then he was teased again that you couldn't see it. No apology or anything like that. He then asked whether he would still get something to eat. When the answer was “yes,” he laughed quietly and left the restaurant. I would have done it too if I hadn't already paid. But I noticed very clearly that people who have nothing to say and are too unimportant can finally act up and make themselves important in this situation. These are not employees but people who are damaging the business.

Food ok, but unfortunately not complete. There were 2 ketchup, 2 mayo and 2 sour cream missing. The preparation took a long time. The children's food had already been on the counter for 10 minutes until the rest was packed. The burger was very dry as there was hardly any sauce on it. The staff spoke almost no German, which made communication difficult. In the end we left without the missing items. Would not recommend this branch.

The potatoes are not tasty. There were black spots on them. Excepted to be changed but new ones were the same. The vegetables in the burgers were not fresh.

The staff wasn't awake at 9:00 in the morning 🤔

Tables should be cleaned more often

Very bad burger. Burnt and dried out meat, cheese not melted, fries cold.

Old bread cheese not melted bacon cooked anymore Everything cold Onion rings are soft and cold

The food was ready very quickly. Friendly staff. Nice outside area.

Closed 6 minutes early, just closed the door. Bad!

The food was really delicious and everything was well prepared and the staff were really friendly and the design of the restaurant and the decoration is really very nice.

Disgusting reheated food. Not eatable

Worst Burger King. Burnt food, old frying fat, unfriendly staff. Best to avoid eating here.

Usually pretty empty and clean (that's a positive btw) Can be loud outside since it's right next to the Autobahn. Nice employees, very fresh food.

Even though the burgers were freshly prepared, they were almost cold. The guest room was neat and clean. The tables were also wiped. But the toilet beats the bottom of the barrel...... I've never seen anything so dirty and disgusting in my life. Even every parking lot on the highway has a clean toilet. There isn't even any soap there to wash off the disgust. Definitely not recommended

Was the last time. Food is ok, but this time the onion rings were pretty mushy. But a colleague there shot the bird: we ordered at the kiosk. The order didn't work 3 times, then the employee spoke up. She watches the ordering process. This one doesn't work again. Then she leaves without saying a word and doesn't show up again. If we hadn't been able to order at another kiosk, we would probably still be without food. In any case, the employee didn't think it was necessary to come back, let alone help us in any way. When asked about it, she was rude and said she had told us that she would speak to technology. We won't come here anymore if you don't even begin to understand what politeness is

Rude staff, no personal ordering possible. Local, toilets all dirty, not recommended!

Located on the highway. Supercharger and other charging stations nearby.

It's a shame that you have to give one star The biggest dirty shop ever It doesn't work because you don't even get told that there are no more toys and you have to take unnecessary books Unfriendly as anything The first and last time we were in this store And it's dirty too, like what else, there's nothing going on but no one comes up with the idea of ​​cleaning it up I can only advise against going to this Burger King

I went there often after work. Always tasty and staff friendly.

Waited half an hour for the toilet, there wasn't even soap.

Why the people there cant make an order correctly? This is not the first time that a burger/sandwich is left out from the order, like it is a common thing in all burger kings. I love the food, but it is a really negative thing to mess things up always this badly.. or if the worker wants to eat something, this is not the proper thing to do..

Hello to all ! The service is wonderful, the food is also very delicious. Special thanks to the girl who helped me to order from the terminal. I didn't speak the right language in the terminal. They have a very good relationship with customers. I am very happy that very good people work at Burger King. I recommend it to everyone 😋😋 🍔🍔

OK, especially because there is a huge and particularly cheap Tesla Supercharger right next door.

My friend went to get food for me, wanted some crispy chicken, apparently it wasn't available anymore, so I got something else. Also, my sauces and onion rings were forgotten. something like that doesn't have to be

On the whole it was okay, the children liked it a lot.. there was a possibility of playing

No beef!!!? Is this a joke!??? 😡 You now have to pay to use the toilets in the restaurant!! The machine takes €1.00!!!

Waitresses rather uninterested. But the order was right

Not a huge BK fan. But everything was good.

No waiting customers, VERY little going on. However, I wasn't served at the counter and was directed to the terminal before being asked what I wanted. Too bad BK, one less customer

Beautiful, nice seating and fast service

One of the very, very few BK stores I go to.

Burger king for me is the best in terms of prices and quantity. Service: I don't like it it seems like every time you do them a favor. Environment: always the same.. The tables are almost all dirty. About how you don't know where to put the trays

It was nice and clean and I got my food relatively quickly :) Always my pleasure

Updating the review after noticing significant change in service. - moving in the right direction!

Were there at lunchtime. Waiting time was reasonable. Cleanliness good. Children's high chairs are also available!