Burger King Marburg in Marburg

Absolutely unfriendly for children, no changing area even though there is structural space for it. No toilet paper in the women's toilet... Two burnt burgers out of two ordered... if you order ice cream on the hot brownie at the terminal you pay for it, but you don't get any, when you say "it's broken" so it's a mess... our child had to be cold... Changing outside on the table in wet weather… I would like to give 0 stars!!!

Service and food are okay, but the cleanliness in the branch leaves something to be desired, e.g. dirty tables and floors. The cleanliness of the sanitary facilities also needs to be improved.

It's unbelievable how long you have to wait for your food in this "quick restaurant". The cola no longer has anything to do with a cola, as it is served without carbonation. Unfortunately I can't recommend this place any more…

It's just fast food. Interaction with staff is minimal but disastrous when necessary. You have to speak Hindi or Arabic to be understood. The opening times are also wrong: no one can be found in the branch after 11 p.m. at the latest. I can't say much about the quality because I only order standard burgers that you can't go wrong with and that were otherwise okay. What's really annoying is the exit from an adjacent arcade, which is plastered with billboards so you can barely see the traffic. That's probably why there are always demolished delivery vehicles in the parking lot.

I ordered food at home, delivery was 4 hours! Everything arrived cold and everything was not tasty. When I came in person it was still tolerable, but still not perfect, so 1 star.

It's hard to put into words, dirty food was cold. Horrible service! Never again !

At rush hour there are only 2 employees, completely understaffed and the two of them are completely overwhelmed.

Staff clearly understaffed on several occasions, unreasonable waiting times and errors in orders.

Burger burnt. Non-carbonated Cola.

It couldn't be worse & I usually enjoy being at BK! Marburg never again!!!!

Completely understaffed store, the waiting times are impossible (30 minutes at the drive-thru, then the card reader stopped and we had to pay inside). The staff often only speaks shaky German and has problems taking orders correctly. Overall very disappointing.

Under no circumstances order!!! Delivery services only brought half the price and left with the words "That's right" when you asked to wait to take a quick look at the delivery. Stupidly paid in advance and didn't receive a replacement, even though you were legally entitled to one. Never again!!!

Very bad Burger King. It took almost 30 minutes from ordering at the terminal to eating. But otherwise there were only two people there. The cola was warm and once again there was no ice cream. Too bad

By far the worst store in this chain that I have ever been to. Staff unfriendly and hard to understand due to the language barrier. Food arrives almost cold after sometimes more than 10 minutes despite not being very crowded. There was even an attempt to withhold change because there was supposedly no change in the cash register. If it were possible, NO star would be given! I don't want to know what the hygiene is like. In my opinion, a visit from the health department would probably be the end of the location!

The tables and chairs were dirty. There were crushed fries on the floor. We waited a long time for our order and it arrived cold except for the plant-based nuggets. The nuggets tasted like old fat. All in all very bad. If possible 0 stars.

I came by spontaneously to just have a local meal, you have to notice that it's a bit run down, there's rubbish on the ground everywhere, the rubbish bin has been burnt and overflowing, so I have the feeling that electricity isn't being taken care of very much

So it really takes a lot of negativity to get me to give a bad rating. I've been a burgerking customer for decades but today it was really enough. Burger totally black.... Fries totally over salted, brownie I have no idea what it was but definitely not a brownie. The only thing that worked was the coffee. Seriously dear burgerking crew. Learn how to do it right or that's it forever!!! Photo: What is that?!?!

Staff overwhelmed. Fries and burgers were cold.

Very long waiting times, orders were put together incorrectly, ice cream machines were out of operation for what felt like half a year!

Drinking sucks!! If you order a cola you can just take water straight away and it would be the same. In sweet drinks there is more water than the drink itself. I like to drink water but that's exactly what bothers ALL people who go to Burgerking

If you order, you have to expect a delivery time of over 2 hours. I don't recommend anyone to eat or order there, the food itself doesn't taste good either. There are a lot of better options nearby

Unfortunately, it's very disappointing that you have to wait ages for small orders and that things that you didn't order are often charged for in the order. The service is just not good

The food and ambience are simply amazing. We are addicted to this Burger King. Service is simply top. The service is a dream. I look forward to meeting these enchanting people again and again. Unfortunately I don't want this to become a new hotspot for locals and tourists, hence the poor review. Do I feel guilty because I would like to support my favorite restaurant with a five-star review? -Yes. Will I still do it for the selfish reasons I mentioned earlier? - yes. Kind regards, your most loyal customer!

🍔 King or McDonalds all the same

Worst Burger King. Either cook yourself or go to Subway/McDonald's (only 200m away)

Musty, dirty, that's how you find the guest room. The wet rooms are even worse; because there is no other way to describe it. Filthy, dirty, unhygienic - without toilet paper etc. The notice about the cleaning service is probably only mandatory. Otherwise it can only be interpreted as a refusal to work. It's best not to visit at all!!!! So all the fast food something!!!!

Waited 25 minutes for burger...

The burger was cold, but the cola was nice and warm :-( No wonder there were hardly any guests there. I won't come there again.

Das Essen frisch zubereitet??? Es war alles kalt, Pommes und Burger. Auf Nachfrage ob ich bitte einen warmen Burger bekomme wurde er ohne Kommentar in die Mikrowelle gesteckt. Danach war er matschig Das einzige was am Menü warm war, war die Cola. War früher immer ein gute Adresse heute besser Abstand. 200m weiter das goldene M ist noch zu empfehlen.

Unfortunately not recommended. Dirty and carelessly furnished. The food was lukewarm, as were the soft drinks. Opening times aren't correct either. Closes at 11pm not 1am. That was my last visit to Burger King!!! Nowadays you can get better for the same money in real burger shops!

It wasn't what was advertised, it was a bit difficult to communicate, but friendly service. Nothing special and not particularly modern either.

very bad experience with this Burgerking branch. Whenever I order something, something is always missing from the order, regardless of whether it is pickup or delivery. If you call them to say that something is missing from your order, you won't be able to reach anyone.

I've eaten around 50 Big Kings in total so far. They were always warm and delicious. And today I had the first Big King... The cheese was already melted on the outside of the packaging. That means the thing has been sitting back there for 20 minutes and the Big Tasty, err I mean Big King, had nothing to do with a Big King, except for its appearance.

This fast food restaurant is the absolute last one, my criticism is not aimed at the employees themselves but definitely only at the management! I was there on Friday evening to get something to eat. I waited at the drive-in counter for about 15 minutes, which was probably because only 2 employees were working, they looked very exhausted and overworked. Additionally, the drinks were warm. I wanted to use the new bonus program but neither that nor collecting Payback points was possible. I seriously ask myself why this program is offered. These problems I have described are not the exception but the rule. And most of the time the food is still cold!

I'm really upset. Really every time for months: warm non-carbonated drinks, burgers lukewarm and soggy, dirty dining area, even the floor in the toilets sticks and waiting times longer than in a restaurant. At the end, the employees burp while smoking in front of the entrance. Finally change something!

Small burger king, but things were missing twice from two orders and the burgers were cold, staff very slow and, as I could see, very disorganized. All in all, one of the worst Burger King I've ever experienced. Sorry Addition: Been here again after a long time! Even worse, at 11 p.m. you were only allowed to order take-out. Non-carbonated Cola drink refill station is defective - probably that's why!! Really bad and apparently no improvement in sight

I waited at the payment counter outside for 10 minutes before I got fed up and drove off. That's about fast food.

This is definitely the most terrible BK I've ever seen! All the tables were dirty, a long wait and then we got a cold burger too! If you complain, you won't be taken seriously, "It's fresh." The cola was non-carbonated and warm, unlike the burger. In the women's toilet you had to be careful not to fall over, because there was a broken soap dispenser including all the contents and paper on the floor and it was greasy like crazy! I don't want to know when this store last saw a cleaning lady! Next time it's better to go home hungry than ever eat here again!

We were passing through and wanted something quick to eat. We have never seen a Burger King that was so littered and dirty. The tables are smeared, the floor is littered with fries, napkins, leftover burgers and whatever else there is. So I don't mean a french fry that was lying around, but rather you had to be careful where you put your feet at the table. The drinks machine had already seen better days. The Fanta was brown (???) and the drinks were not chilled. The thing hasn't seen a cleaning rag for a while and there were used cups next to it - delicious. Even when there were no more customers placing orders, they didn't bother to clean up, wipe down the tables, sweep the floors, or clear the leftover trash from the tables, even though I asked the staff directly about it and asked them to do so . The drinks machine wasn't checked either, even though we complained. The health department should urgently carry out unannounced checks here and give Burger King a warning to the franchisee and terminate the contract as quickly as possible.

Everything is dirty, incompetent employees are all confused and don't know what they are doing

Dirty, too long of a wait for a FAST FOOD restaurant and tasteless drinks.

Were in transit and thought 2.7 stars couldn't be justified for a Burger King. Our expectations were exceeded. Otherwise I'm an absolute BK fan. Drinks: Coke and Coke Zero were completely out. Information sign on the machine is the size of a fingernail. (No exaggeration) Fuzetea from my wife pi warm. My chosen Fanta is almost non-carbonated and has a mixing ratio of 90% syrup, 10% water. Also warm. Food: The fries had a very strange consistency. It felt like they had been there for a day. The burgers were actually okay, but... Ambiance: The air conditioning is completely clogged with dust mice and can never work in its life. You just hope that nothing falls on your neck or on your food. Ice machine broken. Makes bad noises. I highly doubt that there are any regular customers here. The store can actually only make its sales through travel.

Long waiting time, seemingly haphazard employees, non-carbonated drinks dispensers and ice, after 30 minutes of waiting the order was ready to be picked up, unfortunately 2 out of 5 burgers were missing.

Worst Burger King so far. No air conditioning, was hot and stuffy. 15 min wait, way too long. There were no squeezes in the children's menu and no alternative was offered. When I asked, I got a musty answer and then at least a second toy instead. Cola had too much syrup in it, too sweet. Ice cube machine broken. The tap in the women's toilet didn't work, so I had to go to the men's toilet to wash my hands. Men's toilet very dirty. Everything is pretty run down. Service chaotic, without structure, you have to look for things first, unfriendly.

Food great, service friendly but tables not even wiped and dirty all around.

Macht den Laden dicht 3 Stunden auf essen warten dann ist alles waschelig und kaltund die Hälfte wird vergessen bäääähhhhh

My visit to Bürger King Marburg was simply catastrophic. The drinks were an absolute disgrace: non-carbonated, warm and the cola didn't taste like cola at all. That's not a service, that's a disgrace! And the fries? Barely inedible – limp, cold and obviously from the day before. It is unbelievable that a company like Citizen King would allow something like this. It is urgently time for the company to take a closer look at this branch before it scares away even more customers. Something like this simply shouldn't happen!

Fast production, friendly staff.

Worst experience of my life... You can't call it fast food. Waited 25 minutes and drinks were also forgotten. I wouldn't have been surprised if they had taken another folding chair and gotten a good night's sleep. Fries were ready after 10 minutes and 2 burgers too, but of course they were cold after 25 minutes. Never again!!!

Food was simply marked as delivered within two hours. Nothing ever came through and no one can answer the phone here.

No carbonation in drinks, warm drinks, burger meat fried for too long, black and dry. Reusable cups are charged a deposit of 2€ and you only get one euro back - if you ask, you get the second.

Long wait even though there wasn't much going on. Questions to the employee couldn't be answered because she didn't seem to understand. Apparently there is no cash payment, but the deposit for the reusable cups could still be paid out. The food was as always at BK.

One star is still too many here. The whole place is dirty, the service is bad, the ice cream machine is either being cleaned or broken, the Sprite tastes like something other than Sprite, the staff is rude. Absolute disaster. I don't understand why Burger King doesn't change something with so many bad statements. A different management and new staff would be urgently needed here. Let's learn a lesson from other branches. It's a shame, then you'd rather go to the competition.

It's better to drive 200m further to McDonald's!! Really by far the worst Burger King I know! Two employees were working at the counter but couldn't get an order ready, even though the shelf was full of Burger Rappel. I waited 30 minutes for my food, two customers asked for their money back and left and there's just no one in the store bothering. Drinks station and the floor in front of it extremely dirty and sticky. I'm surprised the store even has 2.7 stars on Google.

Anyone who still goes here has themselves to blame. The drinks are as warm as the food should be. The service is non-existent and the people there have given up. So please avoid this store.

Just had dinner here again...all good things come in threes, I thought 😀 And well, disappointed again. 😞 The staff is totally unfriendly (you're not greeted with "Hello", but very friendly with "Disinfect your hands!!!" 👍) But they're not really that good with cleanliness either 🤣😅 (the main thing is that the customer has clean hands, even though he's there nothing tackled 🤣 better that way, with the clean tables 😉) and as always with the children's menu, no toys...as always they supposedly ran out 🤣 the same thing every time 👍you get rubbish that they haven't gotten rid of. Perhaps employees should take less of their own home with them or plan something better. That's no way to win customers!!! It's a shame but well, then you can go to the competition with your family!!!

Waited 2 hours for order Unfortunately, half of the order was missing. Even when asked, the subsequent delivery was not fulfilled!

No one will be spoken to in this branch. You wait 20-30 minutes for your food, not what you expect from a fast

Incredibly bad service. I'm the only car at the pillar. A voice said: just a moment please. This turned into a quarter of an hour. I couldn't drive out because there was another vehicle right in front of the ticket office that also had to wait forever. When this guest received his food, I drove out and my lunch break was over. Never again. That was the second time!

Ordered cheeseburger and small fries on the drive-thru - waiting time 11 minutes. No receipt issued.

Eating takes a long time, cola not cold, soap empty, unclean, uncoordinated Conclusion: Satfladen, I am completely dissatisfied, all wishes were left unfulfilled

No one will be spoken to in this branch. You wait 20-30 minutes for your food, not what you would imagine from a fast food restaurant, in German FAST. Got cold fries after 20 minutes, no apology or anything when returning them. It was unbearably hot in the place, but the staff didn't bother to ventilate it. Then I opened the door myself! We're never coming back!

Little going on, long waiting time. The “Big Fries” is as big as the competition’s “Small Fries”. I order OJ and get apple juice. The sour dip tastes like nothing. The burger on the menu also tastes bland. I'd rather go to the competition!

I like the food very much, but the service leaves something to be desired and it takes longer at the "Drive In" than at the competition with the "golden M". Otherwise I am very satisfied with the taste.

Slowest Burger King in Germany… I can't understand why this still exists... The blast, according to the BK app open until midnight, drive also open until midnight. 10:55 p.m.… there's nothing left in there. Only drive open... what's the point? What should you focus on here?

I ordered deliveries and they just didn't come. Even the branch couldn't be reached by phone

Food didn't arrive at all, no one answers the phone, I waited 2 hours for food that didn't come at all...

The food is like in a fast food restaurant, but what bothers me is the layout inside. The displays for ordering are located in one aisle on a wall, meaning only two can order at the same time. It would be better if these machines were open so 4 people could order at the same time.

After ordering, it takes a long time to get your food. The fries were still lukewarm. The floor in front of the drinks machine was extremely dirty and sticky. The toilet isn't clean either.

What do you actually have a phone for if you never answer it anyway, your drivers are rude, the food is cold every time and you can add 2 hours to your estimated delivery time every time. I will never order from you again.

Clean, free use of toilets and free parking 👍

I've been ordering plant based burgers every few days for several weeks and have always gotten one with the flower patty👍 The restaurant itself is a bit small, but you get your order quite quickly and it tastes very good 👍

Unfortunately it's not quite as clean as you'd like. Even if it's about quantity, the eye eats with it, and the tables and the floor could be cleaner, as I said. Otherwise ok.

We waited almost half an hour for our food. The restaurant resembled a dump both in the dining area and in the kitchen. There, in turn, there was salad and a number of fries crushed on the floor. When I asked to use a cloth to clean the leftovers from previous guests on our table, I was looked at as if I didn't speak their language and nothing was cleaned once during our entire visit. The tray tray was always full and some of the employees were working in street clothes. Parking spaces were available but from what it looks like inside, the outside also looks completely littered. The taste was just like that of other citizens of King.

I waited over 20 minutes for my order. Unfortunately, all customers felt the same way. Despite a relatively large number of employees, a menu was only prepared every few minutes. It was very noticeable that the employees were very haphazard and overwhelmed. Worst Burger King I've ever been to. Update: I wanted to give the store another chance. But it was just as bad as the first time. The burger was almost cold, but the cola was completely unrefrigerated and non-carbonated. This was even confirmed to me by the staff. Although there were only two other customers in the store besides me, my order took almost 15 minutes (Big King XXL as a menu). Luckily, McDonald's is only 200m away!

Significantly worse than before... It takes far too long for an order to be ready. The ambience is just as good as in the train station toilet.... I don't know of any Burger King that has a worse ambience... Where are the great red artificial leather benches? The only plus... The refill station is finally activated again.

Ordered 2 chicken nugget burgers from the app for €2. wanted chilli cheese sauce on it instead of mayo. but then costs €4.10. Anyway, I paid and got the wrong burger (just normal), let it go back, then the boss or shift manager freaked out, threw the burger into the corner and shouted to the other waitress, "Dude, you fuck my head!" and in front of customers! I got my money back and went to McDonald's, they are professional there. Last time I went to Burger King, even though it tastes better.

Completely incompetent staff, coupons are not scanned, I am still charged the full price. When asked, there is no answer why. weakest performance.

Consistently slow and unfriendly for 6 years :-) But good interior pineapple sikerim

3 stars for the ambience as it is nicely furnished but could offer a bit more modern flair. Food delicious, service also pleasant. Overall quite good.

The doors are already locked 40 minutes before closing time

Last shop. Open until 12:00 a.m., at 11:38 p.m. you're no longer allowed to eat inside and you'll be sent out. No carbonation in the drinks. Unfortunately only noticed outside. When I went in to say it, the door was closed (23:48). Was just brushed off even after knocking. I should come to the drive-in window. Never experienced such bad service. It was definitely the last time there.

There was actually nothing going on in the store and I still had to wait 20 minutes for my food because the staff thought it was more important to get the orders ready for delivery instead of serving the people in the store. In addition, all the drinks from the dispenser were lukewarm. There is a need for improvement here.

What's going on here? Last garbage load staff completely overwhelmed!!!! Food eaten cold tastes like it came out of the microwave, non-carbonated drinks never come here again

Always great. Atmosphere of a train station hall. But there's always little going on, so you don't have to wait long

The food tasted different than in other branches and there was also some savings on sauces. I would therefore rather go to the competition soon. The drinks taste absolutely stale and cleanliness is not welcome either.

After we discovered that the men's toilet was infested with insects and the women's toilet was dirty, we left this store immediately!

I've been to many Burger Kings around the world. This is the worst. If you go there, please be patient. The atmosphere and service are terrible. It's not because of the poor staff, it's because there is no clear process or system and terrible music is playing all the time.

You're passing through Bavaria and an hour before the store closes you're told, "takeaway only." The doors to the parking lot are locked so you have to go through the entire store. And, to the greatest impudence, the employees say to each other: "How come With children at 11 a.m. you still have the idea of ​​getting something to eat."

Although there were few guests, we waited about 15 minutes for food. Some of the dishes were probably prepared promptly and only served later with the rest. Great, all the fries and half of the burgers were almost cold. No one needs it 😖

You can't call it fast food. I waited about 20 minutes for my food. Then there was a power outage and I had to eat in the dark. It was better that way, because when it got light again you could see how dirty the shop was.

Food was less than lukewarm. Staff does not speak German. Worse store. Never again.

This restaurant is addictive in Europe only Because in the Gulf, I never eat it or formulate it

I've never been treated like that as a customer in my entire life. I should check if they're hiring so aggressively. We went there twice and asked him to help us and then he came like that. Sorry, look for a job where you have nothing to do with customers

Fast food...that's why only 3 stars. It's a small Burger King. First of all, the employees didn't want to serve us at the counter but instead tried forcefully to persuade us to order from the self-ordering terminals. To 5. They didn't manage to get 2 cars and us (3 people) ready with the food in a reasonable time. Unfortunately it wasn't clean and the tray carts were so full that the guests had to stack their tablets on a table for two next to it.

Eating takes forever, nugget was eaten 🤮 Toilets M/F both, very dirty.

NOT ORDER! Delivery man disaster. Parts of what was ordered not received.

Mushy Citizen, Cold Chilli Cheese Nuggets. The staff seems to have had a really bad day!

Disgusting, ordered extra long chili chesse,, Smelled like a cleaning bucket, took a bite, immediately spit it out, and threw everything in the garbage can. And that was the second time now, Next time I'll try it in the drive-thru, it doesn't taste good, I'll get my money back straight away. In Marburg with the worst Burger King in the entire area

It took over 25 minutes, I was really pissed