Burger King Heilbronn in Heilbronn

Burger King, why are you letting this place go to such a bad place? The staff is top-notch, the food is nothing to complain about. But the restaurant itself? The restrooms are clean, but the flush isn't working, and there's no soap. There aren't enough staff to even clean in between. There are customers all the time, and only one cashier, who also has to take care of the drive-through. There are no screens for ordering either. So much potential is being wasted here...

1. Unfriendly staff 2. They always forget things 3. You have to order at the cash register 4. They don't have everything listed in the app and don't make the food the way Burger King should; it's similar to other food options.

You order a King of the Month at the drive-thru, are asked whether you want chicken or cheese, and then have to pay €9.99....No thanks - never again.

Looks antisocial there but tastes excellent

Sorry if you absolutely need a burger at 4 a.m. while drunk, fine. Otherwise, it's rather bland and unloving – soggy buns, meat with no real flavor, and fries that are lukewarm and a bit crispy at best. For the same price, you can get a whole DIY meal at the supermarket that tastes significantly better on the grill.

Nothing going on at the drive-thru, nothing going on inside either: still over 15 minutes wait for two burgers, ridiculous place.

I ordered a meal and didn't get any fries. I was at the drive-thru and had to go to the counter because the headset was supposedly broken. While I was at the counter, the woman was serving other customers at the drive-thru with a headset. I can't explain the whole thing, but I won't be coming back!

Such a bad Burger King, wow! How can you possibly want to run a Burger King for two people? The poor employees who work so hard here for so little money, and then for so little. I hope one of the owners sees this message. This is absolutely not fair to their guests or their employees!

The employee has no idea. I wanted to order a meal, but she entered each item individually. The meal would have cost me €6.49, and each item individually would cost just under €10. According to the employee, everything costs the same anyway. The burger buns were dry, the patties were cold. Only the onion rings were fresh and tasty. Otherwise, nothing tasted good. The faucet in the women's restroom had simply been turned off. No water to wash your hands after using the toilet. This place had a not-so-good reputation 20 years ago, and nothing has changed.

The store was dirty. Shoes were sticking to the floor, everywhere in the store, and the windows were smeared with dirt (in the entrance area). And it didn't look like it had happened recently. The upper floor was closed, everything was very dirty, the ice machine didn't work, the air conditioning was broken or turned off, and it was ridiculously warm in there. Food: All the lettuce leaves were yellow/brown, not fresh at all. The Coke also tasted stale. The staff were extremely listless and unmotivated. I absolutely don't recommend this store. Parking is also scarce.

By far the worst Burger King location! We were there for the Naruto menu, and there were only five people in the restaurant, which was relatively small. We waited over 25 minutes for our menu, which wasn't even complete! At one point, the cashier was unmanned for five minutes because a supposed family member brought the cashier something to eat.

Very dirty branch, staff completely listless, burgers were okay. Once and never again!

We ordered delivery, the courier arrived quickly, the food was delicious

It looks old and in need of renovation. But otherwise, it's the same as always.

Always happy, but now I have to stop dieting for 1 year

I wonder how can you put 5 stars for such food! You deserve quality food.

I ordered something to be delivered via Lieferando for the second time. The first time everything was fine and super friendly. With the current order, well. You can perhaps ignore the delivery time of 1 hour, but what happened with the delivery today I have to say has never happened to me since I ordered food, no matter where. If you pay 57€ for an amount of 27€ and only 20€ is handed to you, then when you ask, you pay 5€ and then it is assumed that you only paid 50€+2€. I don't think it's okay to point out that you get annoyed and that you are again accused of having given a different amount. I'm thinking about not ordering or picking up there anymore. Then it's better to go to another BK branch.

Staff very unfriendly and food just slapped down carelessly. Forgot half of the order and the food was cold. Unfortunately I have to give 1 star but I would rather not give one.

No. Just cruel. Once and never again.

Neckarsulmerstr. Waited 10 minutes in the drive in, no one answered and returned home.

There was nothing going on in the store, but I still waited 15 minutes until something happened at the checkout. I gave it a shit and drove again.

A typical BK location with classic burgers and fries. The taste is okay, but it is often quite crowded here and the service could be a little quicker. Okay for a quick snack, but nothing special.

The lack of parking spaces is a drawback, but the staff is friendly. There is little going on and the food is as it should be. In the drive you get what you ordered. Just the way it should be.

No entry for dogs. Had to stay outside!?

I think this branch isn't keeping up with the times. The food is awful. It was cold immediately after ordering and simply thrown in without any care. I will definitely not eat at this place again. I know of completely different Burger King branches.

A bit run down. Waiting times are far too long, no terminals. It should slowly become standard to set up terminals

In my opinion a really wacky shop. That something like this is tolerated by BK for franchises.

I wanted to eat something at 10 a.m. unfortunately the shop opens later and later... ideally from 12 p.m. to 2 p.m. that's it... less personnel costs and hope that you can get away with being stingy. Unfortunately everything is getting worse and worse

Ordered there many times. Mostly reasonably satisfied, although food often arrived lukewarm, even though we live less than 10 minutes away. But today it's awesome, order a double Whopper with cheese, 1 x BigKing XXL menu with lattice potatoes and a peach drink. The delivery service came as announced, was friendly and then received the amount plus a generous tip in cash. When he was gone we opened the bag and were amazed. There was only a burger inside, probably the Whopper, but not a Big King XXL, just the lattice potatoes and the drink. Annoying, so I called BurgerKing straight away and let it ring for ages, but no one answered. Then we ate before everything was cold. Another call with success, the first person spoke good German, then the person who supposedly placed the order. I slowly explained the problem again, but no insight, no, she had everything done. I object and she gets naughtier and naughtier, like yes, yes whoever believes it. I reply that mistakes happen, they can happen, but then to assume that I'm lying and that we basically ate two burgers and wanted to "dust off" another one, that's audacious. Even though we opened the bag with witnesses. She wanted to deliver later, but after something like that, that's no longer desired, money back would be the right reaction. However, the recent recessions confirm my assumption that there could even be a system behind it. After all, well done for over 10 euros! I will therefore also write to the management. I've never experienced anything like this before. If you're in a hurry again, definitely not Burger King Heilbronn Neckarsulmer Str.

Directly on the B27 Not a long wait Parking situation a bit cramped... If you have larger cars, it's better not to park in the on-site parking lot

I was there around 0:20-0:30. It says online that they are open until 1 a.m. When I get there they say they're only open until 12 midnight. What's the point.....deserves a bad review.

A real hole. Very run down, which is just fitting for Heilbronn. No card payment possible. But in this atmosphere you won't enjoy the food anymore!

Forever a long wait, wrong burgers, soggy food, burnt buns and everything was simply thrown away. We didn't think that bad food could be made even worse. However, this store seems to get it done. Would give 0 out of 5 stars if it worked! At least the drink was delivered correctly.

Been there a few times now and was always closed at opening time.

Absolute no go! Waited 20 minutes just to order! Has nothing to do with fast food restaurants

We waited forever and it got more and more crowded. The ladies easily spent 7 minutes per order, gossiping and discussing things in the back of the kitchen. At some point we got fed up and just left. If you want to eat there you definitely have to bring a lot of time, because unfortunately the employees are real sleeping pills. The location is good, easy to get to and the ambience looks like any other BK.

Really slow, employees argue all the time. We just left

NEVER AGAIN!!! The employee at the checkout has no idea how to scan the Qr code and doesn't know two words of German. Got the wrong order, burger was cold and meat in the extra long chili chesse was dried out and burnt like a stone. I immediately called the manager of this store, she was playing in the corner with her cell phone and was totally unfriendly and spoke broken German and didn't even apologize for the unpleasantness. It's a shame for such a chain that such bad employees ruin everything. I will never come to Burger King again.

Ordered food for delivery, among other things, 2 Big King Menus, Hamburger Cheeseburger King Nuggets were ordered and we received Chilli Cheese Burgers, lattice potatoes, crispy chicken, something completely different. Mustn't happen. On the phone it was very difficult to make the lady understand what was happening. The conversation was then simply ended with the statement that she would inform the driver. After another 10 minutes I finally got through again on the phone. I was promised a subsequent delivery of the order. This arrived 40 minutes later. The driver wasn't very friendly and reacted annoyed when I told him that I would check the entire order first and that he should wait so long.

Unfortunately a very disappointing experience at Burger King. The fries were completely cold and the burger patties were dry and tasteless. When I wanted to speak to the branch manager, he wasn't there. Instead, there was only one deputy who barely spoke German and obviously didn't understand me properly. When I asked about the cold fries, she just said that the fries can stay out for up to seven minutes. This didn't make any sense to me as the fries were really ice cold - like they had been sitting for much longer. To make matters worse, the representative wasn't even prepared to examine my concerns more closely or to accommodate me in any way. Very disappointing, I expected better service and quality.

I don't understand why everyone wrote bad reviews. The employee responded very correctly to all requests, was patient and very correct

We were at the drive-in counter for almost 20 minutes. confessed until someone finally answered after honking. Then the wrong food was given out, whereupon we received 1 portion more as an apology. Ambiance is terrible inside and out, outdated, untidy and unclean. Service was great, one employee was super nice and knew decorum, saying hello, please, thank you, etc. Another was the complete opposite. There are definitely better Burger King branches.

Right *** Entrance...scratched the rim right away because we couldn't find a parking space and then decided to take the food with us...5 parking spaces and 2 in front of them occupied by Burger King vehicles

Please never have anything to do with Lieferando again if it takes over 2 hours for a delivery..... unbelievable

Way too long waiting time. Unfriendly and untrained staff. Food tastes old. Has nothing to do with a Burger King anymore. I won't come back and won't recommend it to anyone.

Super tasty burger that was made fresh and was not kept warm. Too bad we couldn't sit upstairs, the area was closed. Gladly again.

Has characteristics of good times: slow and dirty. Order wrong twice. We were so late that we had to take a taxi to the appointment. I don't need it again.

Grottoes Bad shop, It took a long time to prepare and the burgers and nuggets were still cold! I don't even want to start with the incompetent staff who talk loudly in any foreign language! The store itself is nice and spread over 2 floors. Based on this experience, I will avoid Burger King completely in the future. I'd rather go to the competition if I'm in the mood for fast food

I usually really enjoy going to Bergerking. In my opinion the best fast food chain. However, this Burger King is underground. I recently had dinner here with friends. When I opened the chili cheese nuggets, I had some from the day before or from the morning. Then I went to an employee at the counter, and it was hard to believe...when he saw me arrive with this bag, he reached for a new one with the comment "yes, here are new ones". I think this isn't the first time this has happened but seems to be standard here.

-5 stars. Old patties and dry. German language is a requirement in this store. Fries are crap for the price and food is cold. Don't go.

Back in the BK for a long time. Friendly and hard working with success. Whopper was fresh and really tasted good. I say thank you

This has nothing to do with fast food at all. I waited in the drift for 20 minutes and there were only 2 cars in front of me with no orders.

I don't flag well because you have to wait almost 45 minutes at the draif

After 25 years I dared to order from Burger again and was just as disappointed as 25 years ago with the difference of about 500 km. The burger was and is simply inedible only with the difference that this time there were no live worms in it like there were 25 years ago someone who has earned the title of king and that is and always has been McDonalds, no matter where in Germany or Europe you order it, you can't eat it like with burgers, just bodily harm

Shameless, I ordered my food at 8:30 p.m. and it arrived an hour and a half later. The food was cold and just disgusting. My partner got a stomach ache from it. When I called, they said they couldn't do anything and would try better next time I didn't get a new order nor did I get my money back so I'll never order again!!!!

Very slow employees! You come during your lunch break and then have to wait half an hour.

I have already ordered several times via Lieferando. Ordered again today and items were missing again. In fact, out of 10 orders, 8 were not delivered correctly. I don't understand how you can do something like that. Then the food was totally cold. Not even lukewarm but really cold. I have called several times and have always pointed this out in a very friendly manner. But sometimes my patience is running out. I will never order or eat there again.

I was there with my colleague. My food came quickly. The card reader failed when he ordered. By the time anyone was even interested, my food was already cold. Then everything came to a standstill! We waited a total of 30 minutes after ordering to be able to enjoy our meal together. The food itself, apart from the fact that everything was cold, tasted good.

People didn't want to eat anything, the tables were dirty on the floor, food leftovers and garbage, the nuggets were packed with bare hands

I'm happy every time, there's not much going on...but it takes just as long as the others - where there are 5 more ahead of you...Be careful, super narrow entrance to the drive in...You have to be very careful when you exit - turn right , not visible cracked stone on the right side - risk of collision

Really bad shed...cold food...instead of Fanta Cola and all the tables are dirty and sticky...instead of cleaning, the employees prefer to gossip...

Never again will the ice cream machine break down and there will be hardly any syrup in the cola, just broth. Whopper was cold because the crispy chicken was forgotten and the Whopper was on the tray and got cold. Not recommendable

I had no one in front of me and waited 15 minutes

Food was great, delivery was perfect and he always delivers on time without having to use a few fingers and he is a very nice person

We drove past the drive-in twice, the employee looked at us, continued to order the burger and you didn't hear anything at the car counter. Juice shop

The good location is worth emphasizing here - the drive in switch is critical with a Passat or you have very long arms. But the staff is very nice and accommodating. You'll enjoy going there much more. The food is very good for a Birgerking branch. Everything was freshly prepared. Would love to come back

There are better Burger Kings, a little overwhelmed when there are more than 2 customers.

Everything's fine, I just hope the food isn't from Christmas 🤣 because it's May

Everything is normal and within normal limits in this type of restaurant. I was hungry and so it was quick, cheap, and even tasty.

The cashier 044 is extremely miserable at her job. Starting with the fact that there are simply no onion rings (I can't imagine that it was sold out) Then you can't pay by card. Then there is always no mayo or ketchup in the bag despite mentioning it. And this time there were no napkins. So in general, there are employees there who unfortunately barely understand German, but you can still understand it somehow (I also have different roots). But as I said, the work is also very, very poor. You've definitely got rid of me as a customer now. Even though I live nearby.

Nice and quiet branch with friendly and nice staff

Catastrophe !! So really they always forget something, ALWAYS! As a customer, I have to remember 20 times what I'm missing and I don't want to talk about the food there and the preparation. I'd rather go to McDonald's because you don't have to wait an hour for a burger that doesn't even taste good in the end. I would prefer 0 stars Somehow they always give food cold

Order terminals should finally be integrated. You have to be lucky who is at the checkout. Some are nice and have a clue, others are less nice and have no idea. However, unnecessary in this day and age, terminals are appropriate here.

There is a lot of room for improvement when it comes to friendliness and ambience...

It always takes a little longer... But it was ok for Burger King

I ordered a King Smart Menu and was expecting chicken burgers to be given to me. The worker didn't ask me whether it should be a chicken burger or a cheeseburger. She just put in a burger. They were both cheeseburgers. When I got home, I saw that both burgers were cheeseburgers and then I went back and wanted to swap it with chicken burger but the worker said that it wasn't possible and that the King Smartmenu hasn't been available for a month, but she was able to tell me that this menu is no longer available. She gave it to me my money back and I went home angry :(

Unfortunately I said the wrong food and then wanted to ask if I could exchange it and they said it wasn't possible!!!

Not nice, same thing for 30 years

Just crying this store left me in my stomach for 3 days and had to puke

Just disgusting children got diarrhea for 3 days and we couldn't recommend it to mom and dad for 1.5 days

The restaurant is really dark and uninviting. The staff was really nice. The burger was cold and the chili cheese nuggets were hard and the cheese was virtually non-existent.

You have to wait too long, over 20 minutes Although there were only 3 customers there

Bad service, unpleasant environment, dirt.

Food was great. Tables could be cleaner. Otherwise a nice diner.

Unfriendly, disrespectful, slowly forgetting half of them. The staff is not properly trained to deal with guests

Employees were there 20 minutes before the store closed and didn't let them in anymore, weak

Good Burger King, often short waiting times even on weekends

Please stop putting fries in the deep fryer with your bare hands. Use gloves or a shovel.

Open until 3:00 a.m. according to opening times. However, at 2:00 a.m. it was already closed. The staff was very unfriendly.

Zero stars: The delivery service is an absolute disaster! I ordered via the BK app and delivery came 2.25 hours later. Of course the food was cold. The driver himself says that it is not the case because there are not enough staff. No response when asked. To me that borders on fraud.

End midnight. They close at 11:20 p.m.

Not experienced like that yet. First question: “Bar odee with card?”. Cash please...then she took the order, went to the wall menu, did a little math and told me the price. I swiped some card through the cash register to open it without typing in anything about the order and I got my remaining money. When I saw how listlessly the good lady threw the meat for Long Chicken into the frying rack, my mood was gone. I then asked for proof please. Of course her face fell asleep in shock. Minutes later, I received the receipt after further orders were placed, which then went through the checkout properly. So if you want to complain to your boss, then you should do it nicely, politely and not so listlessly.

Catastrophe! On weekdays at 1 p.m. (!), when people are having lunch, only one lady at the cash register/distribution. Your colleague sits calmly at the table next to her in the guest area, takes a break and watches the queue get longer and longer. You have to remind the lady at the checkout of everything (forgot mayo, forgotten toys, Cola instead of Fanta). After the 2nd time I won't come here again. 37 Eur for the worst Burger King I have ever experienced!

Dear Burger King, Please take away the license from these operators. They're ruining your name! catastrophe

The store is a joke... food cold, inedible, employees don't understand me and the delivery service is catastrophic

have to wait 20 minutes for 2 burgers. strong

A bit of a wait but the burger tastes good. You can get your fill from the menu.

The burgers are good and prepared correctly, unfortunately the staff at the counter hardly understand you and have to ask several times. Even if I say or spell it clearly several times, it hardly works. You definitely need a lot of patience. It also depends entirely on who is at the counter at the moment. Some do their job quite well, others do it very poorly. We often have the wrong things in the bag, such as ketchup when we actually want mayo or Fanta when we wanted cola. The interior is cleaned far too rarely and there are fries lying around everywhere. The tables and chairs/benches are often sticky with ketchup, or crumbly and greasy. Wiping tables is not one of our strengths. Tablets are often not cleared away by staff. It's a shame that not everyone can do it themselves, but at least the staff has to do it so that it doesn't look shabby.

I ordered 2 Danish burgers at the drive-thru. Both were COLD. Next time just Stuttgarterstrasse.

The biggest garbage in Heilbronn