Burger King Heilbronn in Heilbronn

If you like cold, greasy food and staff who unfortunately don't know much German, you should come here.

Unfriendly manager, and disrespectful to customers.

Food was served incorrectly. Fries were half empty and damp. Manager spoke rudely to customers!

Everything was done on Helloween, great decoration

Hello everyone, Here's my short feedback, I was just around the corner at the Burger King. Unfortunately, the fries were cold and unsalted and the Big King XXL was neither warm nor tasty. My citizen's two paddies were "well done", i.e. heated up quickly so that they were black, but without any taste, not warm and dry like cardboard. Unfortunately, it was far from the “Burger King experience” that the brand stands for. The best part of today's meal was the salad, cucumber and Coke Zero. I will avoid the Burger King on Stuttgarter Straße as there have been problems with other orders in the past and will either go to the Burger King on Neckarsulmer Straße or not go to Burger King at all. Greetings SJO

Inviting BK Restaurant, unfortunately completely understaffed. Drive-thru apparently needs to be given priority. Food had been ready in the warming zone for a while. The poor employee could barely keep up with serving her guests. Too bad.

Coffee tastes good and is cheap

Waited 5 minutes alone at the checkout to be able to pay. Employees prefer to take a break and just look at you strangely from the back of the store. You can now collect my order behind your counter. First order, no one in front of me...I wait for minutes to be able to pay. Ordered dessert, after I had to wait forever again, the order slip flew over the counter. Really lousy service here in Heilbronistan.

It's damn loud in there and how can you forget a whopper for the second time AND EXTRA CHEESE WITH EVERY BURGER. Here pay 1 gets 2. I have never received my complete order.

So the customer is king, they should learn how to ask rude questions and give lousy answers once, never again

Ordered food via Lieferando. Half of it was missing, no one could be reached by phone, but the full price was paid Disaster. Hands off !! It's about time Lieferando takes the restaurant out of the program

My wife and I ordered from Burger King today via Lieferando, one French frie arrived too few, we called and action was taken immediately. The lady on the phone was very nice and accommodating. We then received the fries 3 times as an apology, which arrived very quickly with the supplier. Can't complain, we were full and the food was still warm when it arrived. :) Great job, keep it up!

I went there twice, and each time the front desk had a bullshit attitude as if their whole family had died.

Bad service and lack of quality. When asked about our hot brownie, a ridiculous amount of ice cream was still added to the brownie. This is a tragedy.

Small but nice. Clean store, nice service, fast service. Overall very good.

The food was very tasty, no problem. However, the employees were very unfriendly. I politely asked to clean the table but was treated rudely and was just handed a rag to clean myself. I find it very unfortunate that something like this happens in Heilbronn. Never again !!!

We got there and the lady at the checkout was already making such a bad face. There was no hello or anything. Brutally unfriendly. When I pointed this out to her, she threw me the receipt. I don't come here anymore.

I was there on Sunday evening, there were a lot of orders, but there was only one person at both the counter and the checkout. I waited exactly 35 minutes for my order. It's a shame I couldn't just leave since I had already paid. Look at the photo to see how many cheeseburgers were waiting to be served - no wonder mine was cold.

Unfortunately, the drive through employee wasn't friendly. We will avoid this branch in the future. We think the food is okay.

nice place to eat burger. often has discounted coupons. shop is bright and plays music.

Simply paradoxical! An order that should have taken 30 minutes arrived after 1 hour. and 45 minutes, but judging by the appearance, consistency, warmth and taste, it was finished the day before. Even though you didn't even know about my order. It's almost like the movie "Inception". I would have preferred if, like many others, they had forgotten to pack half of it. Thank you for this paranormal experience!

Ordered from Lieferando and given cheap excuses as to why things weren't packed. No one available by phone! Don't order anymore

As always... totally OK... for a quick bite to eat

It was noticeable that there was no enthusiasm. Neither in the mood of the employees nor in the burgers

Worst Burger King in Germany. Unfriendly staff who should learn how to speak to customers properly. Customer is not king here. This is what happens when you only hire poorly trained employees.

Ordered for delivery, 2 large fries, 1 double chili cheeseburger and 1 double cheeseburger both with extra bacon.... both without bacon, burger lukewarm, 2 wheels of jalopenos 😂, no bacon, bun cold, burger soggy, both fries cold. See pictures, first delivery. Delivery arrived after 44 minutes. Tried to call the branch, after 15 minutes someone answered, not particularly friendly, no apology or small compensation. When the driver comes, he will deliver the delivery again, said the lady. Waited again for almost 45 minutes, when I pointed out the problem to the driver, he just grinned 'which I thought was cheeky' and wished me at least a nice day. Subsequent delivery, fries were hot, burgers ok, chili cheeseburger this time with three wheels of Jalopenos and no hot sauce. Ordered for the last time for us.

Most rude staff I have experienced in a long time. Absolutely condescending and annoyed manner. We were only in the drive-thru and it was probably too much to ask for a burger and the king of the month.

Disaster of the store Unfriendly staff shop is open until 3:00 a.m. closes at 2:00 a.m. for no reason, she no longer serves customers and gives no reason and is unfriendly and insults the customers

Ordered from them and the burger was missing. I tried to reach someone for 3 hours and so far nothing came of it. Money gone, no burger got!!!!!

Staff is very arrogant, mean, disrespectful, rude and cheats customers. I do NOT recommend this Burger King!!!

Unfortunately, the cheeseburger was more cold than warm

Staff is very unfriendly, lady at the checkout also looks after the drive in customers, very slowly.

There is always a parking space here for parking. Otherwise, it's a Burger King like any other. If you like burgers then you will find exactly what you are looking for here. The service has improved since my last visit but unfortunately the burger wasn't very hot anymore. Hence a star deduction.

Staff disrespectful, my delivery only arrived after 1 1/2 hours, food was cold and inedible. Simply a disaster!

If I could, I wouldn't give a star but would go negative - that's the same with your service. I've never come across anything so underground before. Not only are deliveries delayed by up to 2 hours and there is not even an excuse, let alone an alternative (new delivery, discount, etc.), but rude staff are often sent to you. Not to mention the constant failure of the ice cream machine - and that at such high temperatures. After my experience this weekend, I can no longer accept this in silence and demand a proper statement from you, after all, you advertise with the slogan "Have it your way" - and that is definitely not what I as a consumer should expect from you.

Good place if you want something new compared to Mc, I also like sauces tastes here more

The ice cream machine is always broken

I ordered a crispy chicken and Whopper jr at the drive in. When I got home and wanted to eat my order, my order had cheese fries and two chili cheeseburgers, rudeness

I've never seen such disgusting toilets before... no toilet paper... dirty and dirty everywhere, blood stains on the floor, tampons... the tables outside are full and dirty...

Worst fast food. It takes 30 minutes to get some fries and drink.

Was in the drive for a very long wait, nothing to do with fast foot

Hey BK.. is the shoe pinching or why are my fries only half full? Do we have to start a Kickstarter for you?

It's been a long time since I've visited BK - unfortunately the taste wasn't quite as good as it used to be - order at an info point - that's ok if the store is full, but if you're the only customer you can order straight away ;-)

Awfully slow!! And the food is put together as if they just threw everything on the wrapper and wrapped it. Will never go there again!!

It was a big mistake to eat at this restaurant. I had stomach pain for 3 days.

shrr good ambience and the food is super tasty🥰🥰🥰 If there was still table service, this place would be just perfect🥰

Unfortunately, the service at the drive-in counter has been terribly bad for months. It is hardly possible to redeem the coupons from the app because an employee who is usually at the counter in the evenings and during the week does not understand how to redeem them (scan/type them), despite endless help. This is never the case with another employee and everything goes smoothly. Today, when trying to order, the codes were accidentally deleted by the employee, which also meant the bonus worth 400 points expired. This is very annoying. These incidents, which happen on almost every visit, finally make me lose the desire to order something from Burger King, so I now prefer to go to the competition. The employees should definitely be better trained, including when it comes to customer friendliness.

Every time something is missing - except for one single employee, the good one is so friendly, she could easily distribute it to the rest of the branch, they could all use it. But that's just by the way. This time the nuggets were missing from the Jr. Meals. Since these only consist of 2 things, I didn't think to check them. Then noticed at home, great. When I asked over the phone, according to the employee, I was unlucky, I should have checked, it was my problem and bang, he hung up. There are 2 things in there. TWO! & then you “forget” even half of it. & even though nothing was going on. It's getting worse there. But okay, it was the last time there.

Hello! So I always regret visiting the Burger King on Stuttgarter Straße Heilbronn. There was nothing going on at 6:48 p.m. Our order took 20 minutes. The two employees in the sales area were busy watching over the employees in the kitchen the whole time to smoke or to discuss other problems. Then one of the employees went to the open entrance door to smoke, the smoke drifted inside and was not nice. We kindly pointed out to him that this was bothering us, and all he got back was a mushy answer and that Entrance door was slammed. Unfortunately, they noticed that they didn't feel like working. The containers with the garbage were overflowing and no one was able to clear them so that they could put down their trays. Unfortunately, this has been the case in this Burger King for years, which is a shame. Last week we were at a Burger King in Pforzheim, so there is another way, faster and friendlier. So we no longer visit the Burger King on Stuttgarter Straße Heilbronn.

Ordered with immediate delivery… only received after 2 hours, food cold and with wrong cola and wrong burger. Order cancellation not found!

Today we spontaneously stopped here and had something to eat - it was also the last time! + We can't think of anything really positive - the order via the terminal with the online vouchers didn't work and the lady who placed the order wanted to explain to us that these vouchers wouldn't be valid for her.... A second cashier said it was possible and the discussion started in front of the customer Come on. - we had to wait over 20 minutes until we received the food, which can be done faster. - Despite the long wait, the burgers weren't even lukewarm. - the seating area didn't really look clean. The tables were sticky, there was rubbish on the floor and the removal carts were overflowing. - the men's toilet was awesome! The toilet was full of rubbish and the floor was soaking wet. So you can't really go to the toilet with a small child. When we asked the employees about it, the first one just grinned (probably didn't understand us) and the second one shrugged his shoulders and said "So what". In such conditions, this branch should be closed and the staff should be trained in hygiene.

I got a burger and then came the surprise, the burger smelled like a.schrit.e, they thought it had been pulled through two buttocks, now I'm wondering where they store it...

Typical Burger King. Rarely something is missing, but after a comment, if something was missing, everything has always been received

So you can see from the face of the service employees that it's no fun to serve people, they have unfriendly faces! The burgers are also mostly lukewarm.

Thanks to the new Google guidelines, you can no longer formulate the truth so harshly, so I guess I have to "censor" my vocabulary here - here is a friendly, revised version: UPDATE 12/28/20: Delivery didn't come, no message, no one has answered the phone for 2 hours and now it's already 8 p.m. and curfew. I don't get any information, nor any warning or message that it's taking longer than planned today - they're all sorely not interested in their jobs and I'm not allowed to deal with them now in order to get my money back, which I got in advance via PP I paid... nice. You should actually get compensation for something like that. DO NOT LOAD WELL. One thing to go: It used to be the better Burger King in Heilbronn. I actually celebrated it quite a bit. And now? Absolutely NOT GOOD! The burgers have all been very carelessly prepared for months - and I have to say, I've been eating fast food a lot lately. I'm not talking about loving preparation per se, they're simply NOT GOOD thrown together most of the time. I also think the amount of sauce on the buns has noticeably reduced - at the other Burger King in HN it tastes warmer and juicier. I have no idea what they're doing differently, honestly, but the track you're currently on is on the decline. The shop is empty. You still don't get served. 10 minute wait at the drive-thru and it has happened twice now that the lady on the phone simply doesn't say NOT GOOD. You can still hear them all talking and laughing - you place your order after waiting forever and in the middle of it she says: wait a minute! and goes back to his colleagues to chat - what the f? Either it's incredibly crowded there because people want to eat but the employees are having a kind of house party behind the counter, or it's empty and you still wait forever - because house party! I know it's not necessarily the best job, especially for young people who might like to do something more pleasant - but it's the first time I've experienced such a noticeable no-fuck attitude.

Good Burger King, enjoy coming here

Very disappointed with today. I'm a convinced vegetarian, I order a plant-based burger, what do I get? A chicken burger. Disgusting stuff like that.

Access is only possible in the direction of Untergruppenbach. The restaurant was clean, the food was typical BK.

Tastes like any Burger King... Mediocre. The ambience isn't nice, it's in the middle of Heilbronn... What do you expect?

Solid Burger King, you really can't complain :) The plant based burgers aren't bad either, I can recommend the Plant King

Burger King like Burger King. The wait for the order was average and didn't last long. The food is like everywhere else, but could have been a little warmer. But overall everything is great. P.S. While we were already eating, we noticed that the woman (who collects the orders) was talking for a long time with a man she knew and this caused a queue.

I ordered a King Fusion for €3.50 and it was the bottomless ice cream I got. The cup was only half filled and was carelessly thrown away… very weak for €3.50!!

Long waiting time despite low customers. We only got three of the four burgers we ordered, there were only 8 of the 9 onion rings, and only 7 of the 9 nuggets. No dips were included, despite paying extra and despite ordering three large fries, I received three half-full small fries. Thanks for that.

Freshly prepared, it tasted very good

Drive through takes far too long and cleanliness used to be better.

A well-known chain with the usual range of food, drinks and ambience.

Fast food restaurant? Long queues and listless employees, the burger is no fun. There was trash everywhere. The clearing trucks were overcrowded. And there were fries on the floor in the kitchen area. There is still room for improvement when it comes to food serving and cleanliness in the kitchen and restaurant.

One of the worst branches ever. Some of the employees are extremely unfriendly and listless. Some days you stand in the drive-thru for 10 minutes or more and are ignored. Even after you make yourself known, there is no reaction. When you go in you see that the store is empty and the employees are just gossiping with each other instead of doing their jobs. If only that had happened once it would have been okay. Unfortunately, I have seen this very often and will therefore avoid this branch in the future. I hope that one of those responsible sees this review and finally takes action!

Got my chicken wings after all👍😂

Every order is missing something. The woman at the counter was very unfriendly and aggressive

The plant based burgers are definitely better than the competition. We'd better not even talk about the fries... 😉

None of you can do anything about it, but to the two employees on February 12th, 2024 from Sunday to Monday, how can you not take an order 20-30 minutes before closing time and chase away the guests at the drive-in counter. And when asked why, “Are you closing yet?” simply rolling your eyes is not the answer.

Wasn't allowed to order at the checkout, was sent to the counter. Very impolite

After many years, I went to Burger King again and I have to say it was delicious 💕 We'll come by again. Friendly service and fast service given the circumstances 💪

Man bestellt um 18:33 und das Essen sollte ca 19:09 da sein aktuell 20:10 und noch lange nichts vom Essen gesehen.

Achtung - vor allem an Frauen! Nicht nur unprofessioneller Lieferdienst, sondern auch respektlos und übergriffig. Die private Handynummer wurde vom Lieferant privat verwendet und es wurde aggressiv über Whatsapp angeflirtet, trotz mehrfachem Betonen, dass man das nicht möchte. Solches Personal gehört sofort gekündigt! Erfahrung wurde gemeldet.

.. Dieser BK ist qualitativ max. 1 Stern wert..es gibt deutlich Bessere. Burger und Pommes, kalt, Service ok ... War nach vier Jahren wieder hier, ein Stern mehr, es war sauber. Der Burger war wieder kalt. Es war viel los und die Dame im Service war allein! , total gestresst und nicht freundlich. Ich war das letzte Mal hier.

statt chili cheeseburger, cheesburger bekommen. kann mal passieren aber dann war da noch zusätzlich ein Haar drinnen.auf den Chili cheesefries war nur ein mini bisschen käse drauf waren eigentlich normale Pommes. Der Burgerking wird leider immer schlechter auch wenn er renoviert hat es wird auf nichts geachtet burger schmeckten auch wie vorm Vortag. Totalschaden

Nennt euch doch burger cold, dann würde es Sinn machen!

Unmotivierte Mitarbeiter Und dafür über 3 € eine bodenlose Frechheit

Katastrophal. Hier sieht man was Personaleinsparung bringt, nämlich gar nichts. Herzlichen Glückwunsch an den Chef. Den sollte man weg rationalisieren.

Istit dem service wie überall halt ...SIE lieben ihren job nicht wirklich ansonsten sauber und immer wieder lecker

Als kein Fan von Fastfood aber manchmal macht man es ja trotzdem oder die Kinder wollen es, muss ich sagen, dass ich es ganz ok fand. Drive-in geht schnell, autos werden bevorzugt, drinnen haben wir schon mal eine halbe Stunde auf das Essen gewartet, während ein Auto nach dem anderen abgefertigt wurde. Personal freundlich. Dieser Burger King ist definitv dem anderen im Norden der Stadt vorzuziehen, da jener ungemütlich bis dreckig ist, mit unfreundlichen Personal und ewigen Wartezeiten. Wenn man bei Burger King Essen will, kann man es hier getrost tun. Parkplätze vorhanden.

Tolle Mitarbeiter, sehr nett und zuvorkommend.

Ganz okay, manchmal werden Extrawünsche vergessen

Seit der Renovierung kann man gut 5 Sterne geben. Personal upgrade und die Qualität des Essen ist besser geworden. Einrichtung modern und angenehm.

Geheimtipp: Triple Cheeseburger mit Bacon

Schmeckt sehr gut der Laden is sauber und hygienisch mit Arbeiter sind sehr nett empfehle jeden mal vorbei zu kommen

Essen war super. In die Rutsche wurde rein gestuhlt.

Gut für schnell einen Cafe zu trinken.

War an sich in Ordnung und ging schnell. ich weiss nicht was hier immer gemeckert wird

Hatten Cheeseburger, Wopper, Nuggets und ein Eis. War lecker 😋

Längste Wartezeit (jedes Mal) von allen Burger Kings die ich ab und zu besuche, nervt mich jedes Mal !

Super Service. Sehr nette Bedienung.

war okay, nur die Tische und Sitze könnten gereinigt werden, war nichts los im Innenbereich und eine Mitarbeiterin stand gelangweilt rum

Die Burger waren frisch zubereitet und kamen relativ schnell in unsere Hände. Leider sind die zwei Frauen die gestern Abend den Drive in Schalter bedienten sehr überfordert. Dennoch ein Besuch wert.

Way better that other burger king places I've been

Einfache und saubere Bestellung per Monitor und schnelle Zubereitung.

Sehr schön und sauber das essen ist lecker und frisch

Can, Alina und Sedat sehr kompotente und freundliche Mitarbeiter die auf den Wunsch des Kunden eingehen