Burger King Eschweiler in Eschweiler

Too bad, it's been better. Employees urgently need training in customer satisfaction.

Quite good after the renovation.

It doesn't have to be. But exceptions prove the rule.

Very basic Burger King. Friendly staff. Restaurant typical, but far away from being an impressive one. Food normal.

Mr. Baskurt should receive further training in empathy and customer satisfaction. The store seems to have its own rules! He's rude to me. He ordered chili cheese fries with almost no sauce, or rather, absolutely no sauce! He wanted extra money from an order I'd already paid for! This isn't the first time!!!!!!

Today was the third time I visited Burger King Eschweiler. Unfortunately, this was also the third time the food arrived lukewarm. There are also negative things to say about the fries. Several times (on all three visits), the fries tasted like dirty potatoes. There must be a lack of quality control. If things don't improve, Burger King will lose three customers. Update 03/19/2035: It's annoying when no receipt is issued for electronic ordering. The order worked on the second machine, and after a while, the meal could be taken away. Today, the hamburger was also at "swallowing temperature." The fries were okay. So, the food could have been a bit warmer at the counter.

Food was cold and tasted old. Staff incredibly rude

Coupons could not be redeemed at the self-service machine. There was no service at the cash register because no employee was able to operate the cash register. Went back without picking up anything. Service disastrous, absolutely not recommended!!!!!!

Super unfriendly staff, the boss tops the unfriendliness.

Unfortunately there was only cold food at the drive in, despite instructions to please make it fresh as it was already cold the last time we were there.

Every now and then we treat ourselves to Burger King. But unfortunately the third time we were there, all the burgers were only lukewarm to cold. Although these things were made hot in the microwave when the complaint was made directly, that can't be the case. My observation is that the burgers are already put on the tray, then the fries are made, drinks, etc., and of course the food on the tray then becomes cold. Service was friendly. Tray trolleys full of used trays, so maybe check and replace them more often. We'll give it another try at some point.

Everything fresh and ready very quickly.

Once again, no sauces on the menus, you really have to check everything here, especially if you order take-away

I ordered through Lieferando and the food didn't arrive. Unfortunately, I paid in advance so that if I don't see my money again it really sucks. Burger King is ashamed of you

The food was just BK. It's just not culinary... I don't expect it either... I thought it was bad that there were only 3 guests and all the tables were dirty as hell. Then the staff pushes a clearing trolley (which was filled with 3 trays) away with two people... one of them could have wiped tables in that time... Cleanliness is really room for improvement. Too bad... The toilets also haven't had a thorough cleaning for years. Really disgusting...

Food still hasn't come after 2.3 hours. When you call, no one answers

Disinterested staff, poor price/performance ratio at the "big king", for 50 cents more you can get excellent kebab in the city. Conclusion: not recommended.

Hire a little more staff then I don't have to wait 15 minutes for 2 whopper jr Terrible!

I love coming here and can always find a parking space. Unfortunately, I only ordered Plant-Base twice (out of many visits) but received it normally. It can happen, but unfortunately I noticed it too late. Picked it up to take away.

As always, the food is wrongly made or old, why doesn't the health department come and finally close us down because the store has food lying around on the floor everywhere, the trays are all full even though the store is empty. The toilets are disgusting

Once and never again, the burger was only lukewarm and the fries were of the highest quality, green spots and brown spots. At the front, the seat area in the waiting area, the cover is extremely torn. Floors and corners unclean and doors no longer work properly.

Food was okay, ambience was getting old, everything was kind of dreary in there. The cashier or manager could also have a different expression and doesn't look very happy.

Recommended like every Burger King except they don't have tortillas 😕

Even though the terminal was off, the waitress grumbled to me that I should order at the terminal. Burger tasted like cigarette smoke. Someone probably didn't wash their hands.

Worst service I have ever received at Citizen King

The staff at the DriveIn is really underground. Several meals were bonked twice (unfortunately, as with other drive-ins, there is no monitor on which you can see the order). When we asked before paying, as the price seemed unusually high, we were told that everything had only been bonked once . After paying, we asked for the receipt and asked the lady directly about the too much food. We were brushed off in an unfriendly manner because the lady couldn't/didn't want to do anything for us because the food had already been paid for. Unfortunately, the way we were treated by the employee left us speechless.

We just ordered a plant-based burger. The burger was in the appropriate plant-based packaging, but there was a burger with bacon and probably a real beef patty on it. Glad I checked before taking the first bite. Unfortunately I still had to throw the burger away. Doesn't work at all.

A very long wait for the food and then the order arrived incomplete and items were missing. This is not the first situation in my case. I can't recommend this place!!

Very friendly service. Unfortunately, that's the only positive thing about the store. The food is cold and tastes much worse than in other stores. Non-carbonated drinks, exit would be measured on the smart or Twingo, etc...

The food there is delicious and it's still hot when it arrives

Update January 2025. Strong deterioration in all areas. The store appears unkempt and has significant structural defects that don't seem to be being remedied. In most cases the staff can be described as "Grumpy". I probably would be too if I had to work there. Order terminals not working for a long period of time. Several times (actually every visit) many promotional products or special offer products are not available.

The food was good and the staff was friendly, but the last time I saw such a dirty shop was in Alsdorf, fries and salad under the tables, maja and ketchup splatters on the dividers, seats broken, sockets broken, pisoar broken for the men. You should take more care of a shop very sad

Mr. Sven Driesen is a super helpful and courteous employee. If we had any problems, he was immediately available and helped us immediately. Even though there was a lot going on, he took the time for us. It's nice when you have employees like that. Super dear person!!!

It's going ok. But everyone should decide that for themselves.

A Burger King is nothing more and nothing less

Underground customer service! I've never experienced anything like that. The gentleman who apparently was in charge of this Burger King yesterday should really think about whether he has found the right job. I ordered drinks in reusable cups and unfortunately the lid of one of the cups was completely dirty. So I went there and politely asked for the drink to be replaced as I found it very disgusting to drink from this cup. The gentleman did that too, but absolutely reluctantly. I don't know if I got a new lid or if he just rinsed it off. When I politely pointed out to him that the ice cream that was specially requested was missing, he simply ignored me. I assume that he was in charge because he paid me the deposit for the cups. As far as I know, only managers are allowed to do that. But then the absolute highlight came when he first took a €2 piece out of the cash register, then looked at me and, grinning, exchanged the €2 piece for four 50 cent pieces. But it was too stupid for me and the grin said it all. I have to say that the man didn't say a single word. Absolute impudence. No excuses, nothing just worked in silence and left me standing in the end. Bottomless impudence!

Food was ordered at 5 p.m. Arrival at 7:30 p.m. Of course, as expected, it was cold and half of the order was missing, after another 2 1/2 hours the rest came, once never again!

I don't know where to start... We ordered at 6:20 p.m. and the food came at 9:34 p.m., 3 hours later, and to make matters worse, the delivery person said that he was on time. In addition, the food was cold, incomplete and faulty. The sauces were completely forgotten and the fries were still raw and wobbly. The drinks were incorrect. It's actually a shame but we won't be ordering or eating there anymore.

Nothing going on but customers had to wait in the drive-thru for over 20 minutes.

Order that appears and disappears at the collection counter only to disappear permanently without delivery. I pointed this out to the service person and it seemed to me to be the boss who took the stump from my hand without a word, gave it to me without putting on what I had. order. Ordered a cheese whopper with jalapenos and received a double whopper. In addition, the chef found it complicated to give a tray. I ate there. Go to Macdonald's 500 m further, it's probably better.

Very unclean and no sensible staff.

Very very bad eating cold non-carbonated cola. It's no longer what it once was. In my opinion the meal paid for €17 was only worth €1.99. Hence only half a star... Never come again :(

We were there on December 21st. around 8 p.m. and I immediately noticed the condition of the restaurant. All the tables were dirty, rubbish on the floor, as if the carnival procession had passed through. If there had been a lot going on, I would have understood, but the employees were just chilling. Then I wanted to wash my hands... No soap/disinfectant in the men's room, although these are the Ecolab soap dispensers that take weeks to empty. Added to this was the defective hand dryer... I washed my hands anyway. But what do the employees do? Do they wash their hands without soap, if at all? I've known this store since day 1 and I've never experienced anything like this... In any case, I will report the conditions to the health department, because they are obviously playing with the health of the guests.

Unfortunately the food was cold. Service was good, didn't take long. It was very dirty in the restaurant!! There wasn't a table that wasn't dirty. The floor was full of stains, there was garbage and leftover food everywhere. Very disgusting. And it wasn't too busy. That doesn't work at all!

There always has to be a shitty branch, we drove there just to read on the terminal that the voucher can't be redeemed in our branch, why do you have ......... vouchers that suck? I'd rather go to McDonald's because it always works and tastes better!!!!!!!!

It is very cold there at this time of year. You have to keep your jacket on when you eat. Otherwise the food is good

Been there today on 12/16/24. Unfortunately I couldn't order anything because the order terminal wasn't working. A tip-off to the friendly staff was unsuccessful. This was followed by a shrug of the shoulders and the comment that it works. Incredible! This about the labor shortage... Unfortunately you have to give at least 1 star.

Food simply wasn't delivered via Liferando and telephone contact was very unfriendly. The food was then simply shown as delivered. What I had to clarify afterwards with Pay Pal instead of eating. If we had at least been informed earlier, we could have ordered somewhere else.

Absolutely catastrophic waiting times. There are 2 orders and you wait 25 minutes! Unbearably bad service for months. EC device defective. 13 orders in preparation one behind the service counter. Incredible

The employee very unfriendly. We had asked about a coupon and were only dealt with with the unfriendly sentence: If he doesn't go there, he won't go here either. Customer service is a little different.

The Burger King in Eschweiler is described as disappointing. The staff seems unfriendly and listless, which has a negative impact on the service. Orders are often incorrect or incomplete. The overall experience leaves a lot to be desired.

It's really dirty in the store and not edible

1.5 hour delivery time instead of the announced 40 minutes. The food was then cold and soggy. Never again.

Total crap 20 minutes waiting time in the drive in for a King Jr menu. I would have preferred to drive further.

Employees do not wear gloves Long waiting time Tables dirty Not recommended

Just bad. Waiting time too long. Not everything in stock. All employees work without gloves. Dirty tables

I ordered churros from Burger King via Lieferando. Shortly after ordering, I was called and informed that the churros were sold out and my order would be canceled. I was promised that a cancellation confirmation would be sent via Lieferando, but this never happened. The next day I called again to clarify the problem. The employee explained that I couldn't get my money back. I then asked if you could deliver the churros that day. However, this was rejected because it was supposedly too late, even though it was 8:30 p.m. and, according to Lieferando, there was still time for a delivery until 11:00 p.m. The employee simply said that something would be possible tomorrow. In the following days I tried to reach the branch by phone several times, but no one answered the phone. No delivery, no refund and you coldly ignore my calls. I can't believe it...

it was awfull. The waiter was on the phone and just kept us waiting. He looked as if he was ready to kill himself; when he finally tried to help us his attitude was impolite . The food was nearly cold, the fries looked and tasted as if they came out of WW2. The tables were dirty. I don't understand, in Belgium it is the oposite

Everything in the drive-in always goes very quickly. Which is very good. Nice service. Food is also prepared quickly. But - 1 star because several promotional products that are advertised in the app are not available in this branch. E.g. tortillas. At times they were even advertised with a coupon. But otherwise everything was great 👍

I am always very satisfied with this Burger King! The food tastes good, the prices are quite reasonable, and overall I always have a pleasant experience there. Every now and then a nugget is missing from the box of 20, which is of course a bit annoying - but that only happens rarely and doesn't really spoil the overall impression. Otherwise I am completely satisfied and would love to come here again and again. Keep it up!

Super bad. You wait a long time for your order. Then you get your food and then it's the wrong one and food is missing and food is almost cold. Back to the counter to let them know that the food was missing and that the wrong thing had been sent out, and you would be shouted at and put down in front of everyone. Cleanliness is a disaster. Service preferably 0 points. You won't see us anymore.

Unfortunately, this restaurant does not serve fast food! If you don't have enough staff to operate the drive-in, then just close it. Then I just drive 200m further to McDonald's! They can do that... anyone who goes to the drive-thru usually expects fast food... i.e. fast service. Unfortunately very expandable!!!

The worst Burger King I've ever been to. We visited this branch on November 20, 2024 at around 5:15 p.m. The only positive thing about this visit was that we received our food quickly and the order was complete. The search for a clean table was unsuccessful. Luckily my wife had wet wipes with her. The burgers and fries were lukewarm to almost cold. This also matched the room temperature in the store. It felt like 2 degrees outside and 12 degrees inside. So keep your jackets and scarf on. After this wonderful meal, we wanted to take our tablet away with trash. Unfortunately, the stations were overflowing and we could only put our things on a neighboring table. A really great atmosphere. Don't think we'll go there again.

Completely satisfied. Service top notch. Eating at Point. I feel really good now.

Rarely experienced such a catastrophe as a “Burger King”... - Employees stood at the counter listless and bored upon arrival... - Food was at least freshly prepared (there were no other customers there - in retrospect I know why -.-) - Tables were full of crumbs, grease stains and handprints - Floor full of crumbs and spilled drinks so dirty that your shoes get stuck! - no toilet paper or soap on the pot... - both return trolleys were already full of trays (then I threw mine on top - someone will pick it up at some point?)... - There are cobwebs in every corner of the windows as well as greasy stains and handprints from children, etc. - the paint on the entrance door is peeling off and more blue (old) paint shines through than gray (new)... --> So the staff actually have enough to do when there are no customers, but they don't give a damn about the condition and hygiene in the store?!

Everything as you would expect.

Extremely unfriendly employee at the drive in counter at 9:00 p.m. on October 24th, 2024. After waiting two minutes at the intercom terminal, there is no information about the speaker. After driving further, the employee makes angry hand signals in the direction of the car... simply unnecessary. A quick moment please would have been enough to let you know that the terminal is working.

Very clean - friendly staff - food delicious - quickly and freshly prepared

Dirty tables are not cleaned either!

I was shocked. Very dirty everywhere and long waiting time. From the Junior cone that was ordered, there was no fruit tiger and no Quetschi and instead of the mayonnaise that was ordered there was sweet and sour sauce in it that wasn't ordered. As an apology there was ice cream with Smarties. However, the ice cream was tasteless. Oh yes and the ice blocks we ordered in our cola were also missing. There were only two people on staff. Then a young girl came, probably a student, who wiped the tables. Unfortunately, Burger King seems to be going downhill a lot. Our daughter just wants to go to McDonald's, where you can get whatever you order and even balloons. It's a shame... We've always been a Burger King faction, but not anymore because we've been disappointed several times...

Well, a Birger King...it's pretty listless and you also get the feeling that the employees are pretty listless! Food was ok

Unfortunately, washing up tables isn't a priority when there's little to do. And if you have your food delivered you shouldn't do this for your lunch break. We ordered for 12:45 p.m. and the food didn't arrive until 1:45 p.m. despite asking for it at 1:45 p.m.

Tasty and good, but bad and slow staff. 30 minutes until me and my children had our food. And not even a kind word as an apology.

Ordered inside at the terminal. Waited 40 minutes after ordering. Food was cold and one burger was incorrectly topped. The store was definitely better. Fast food is different.

Absolute disaster, you can't speak of fast food here. A queue of 5 cars in front of us, we waited half an hour! I know it differently. When we got to the payment window, yes, they collect cash, take cash and then put the burgers in the bag without disinfecting or anything like that. An employee switches between serving and kitchen, no employee wears a hat! In addition, cleaning agent was sprayed in the checkout area where items had already been arranged. No go! Last visit to BK!

It's just a Burger King there, the quality isn't very important, but if you want something quick to eat it's very convenient. The food is ready quickly and you can save a lot with coupons. Unfortunately, the tables are often dirty and the staff comes across as very demotivated.

Very long waiting time for food and the dishes are not all very nicely prepared. Fries were like they had been warmed up or fried again and the burgers barely had any sauce on them.

Drive in wasn't busy, we drove back without ordering anything.

The employee or manager was totally on point, proactively made us aware of the offers, took her time and we all remember that as a positive thing. The vegetarian versions are always worth recommending.

I would rate my food, but after 45 minutes I still don't have any!!! Impossible!

You just wait too long. Waiting 1 hour has nothing to do with fast food. We recommend hiring more employees otherwise it will be our last visit

After spending a great week in Sicily, it all ended with a catastrophic experience at Burger King Eschweiler. After ordering a meal at 2:31 p.m., we were still not served at 3:26 p.m. However, I tried to get explanations from a young employee, without success. Furthermore, the chronology of orders was not always respected. Then, we finally received our meal but what was our surprise. My friend received a burger without sauce, without vegetables. Two other friends received cold food. In terms of hygiene, handling money then food without hand washing in the meantime. Some people worked in civilian clothes (sports tracksuits). It's a shame to end our vacation on such an unfortunate note. Let us hope for a brighter future than their dark past.

Very cruel, I ordered at 2 p.m. for 4:15 p.m. and it was there at 5:25 p.m., the food was completely cold and it tasted like rubber and I also forgot a burger.💀

Have to wait over 1 hour for food at the drive in

Nice staff, good branch manager. Everything looks and tastes fresh, as it should be

Waiting time was way too long and the food was cold. Too few parking options and far too few employees.

This is the worst Burger King I've experienced so far. It wasn't busy and I had to wait almost 25 minutes for my food. The store is pretty unkempt, and especially the toilet - every public toilet is cleaner. The staff is very good Unfriendly and moody, no wonder with this branch manager. The branch manager becomes outrageously cheeky and loud towards the customers just because they ask how long the order will take or the wrong food came again. The burgers are luke warm or dry in places. I won't here I'd rather drive 50m further to McDonalds. I can only hope that Burger King takes action urgently and makes a personnel change in this branch. This Burger King would be the right team Wallraff

As always, just eat and get satiated 😃

Unfortunately, I had a very unpleasant experience on my last visit to the Burger King in Eschweiler. While I was placing my order at the terminal, I observed a checkout employee putting almost her entire finger in her mouth to try to loosen something between her teeth. After I finished at the terminal and paid with cash, including change, she went straight to the kitchen without washing her hands to help prepare my burgers. She didn't wear gloves or even wipe her hands with a cloth - she just walked from the checkout to the kitchen. This behavior is extremely unhygienic and does not correspond to the standards expected in the catering industry. It was both unpleasant and worrying to see basic hygiene measures being ignored. Additionally, as I was walking back to my car, I noticed that something was missing from my order. Of course this can happen; However, I was the only customer aside from three or four other customers eating at the restaurant, and there was no one in the drive-thru. When I re-entered the restaurant to complain about the missing sauce, I was immediately helped. However, during this short stay, I observed another employee blowing her nose in the middle of the kitchen. Even though blowing your nose is a normal activity, I think it's inappropriate to do it in the kitchen. I couldn't tell if she washed her hands afterwards because I then left the store. I hope that management takes this matter seriously and takes measures to improve hygiene practices. As a customer, I expect that both the preparation of my food and the handling of cash follow the highest hygiene standards.

Absolute disaster. You just wait far too long for your food. In my opinion it has nothing to do with fast food. I also find it strange that none of the employees care that a bird is flying around in the restaurant. I also have to say that the staff needs to work hard on the issue of friendliness towards customers. If you then have to check every order, I have to say you don't like being a guest at Burger King Eschweiler.

The staff is extremely overwhelmed. The order wasn't completely packed and when I went in they gave me the wrong burger. Other burgers had a completely different sauce on them than usual.

Absolutely nothing to complain about. What you would expect from a BK branch on a motorway entrance/industrial area. Big plus point for the plant based options, which are simply particularly good at König, small deduction for the ambience and the lack of the drinks station with the great selection of sugar-free soft drinks that you can find in other branches. You can do it (again and again).

If possible avoid unfriendly employees, extremely slow, long waiting times! Fast food isn't called FAST for nothing! Drive thru no matter when you come and order 20-30 minutes and in the restaurant itself 35-45 minutes!!!!!!!

Fast food? I've never seen anything so lame and uncoordinated... No plan from the shift manager or staff... and there was nothing going on

Veggie king disappointing. The veggie king patty was made of pasta and cheese. I am sure it was not from the standard menu. Employees were good though.

Noisy, narrow parking spaces, annoyed and slow staff, all of the sauces and mayonnaise were missing from our meal. NEVER AGAIN !

Delivery time stated 9:06 p.m. arrived at 10:18 p.m.!!! For 20 pieces of chilli cheese nuggets and a hamburger. Add to that the fact that it was ICE COLD when it arrived, you would really have to ask for your money back!!

This Burger King has cut over the top. The quality changes depending on the team and service. Sometimes like today when the outside temperature is 33 degrees. No ice cubes because the machine was supposedly broken, no carbon dioxide in the cola without being pointed out. Warmed fries from the microwave. Really disgusting! Sometimes there are people there wearing shirts, strangely enough, on these days everything is tip top! They got the problem with the incorrect loading of the bags under control. It was always the same employee who completed everything incorrectly or omitted it altogether. Ps. The thing about warming up the fries and not giving out fresh burgers is only done by someone in charge of the shift. If you're wondering where the customers are all of a sudden, it's your employees who aren't adhering to fresh guidelines. I'm so angry that I even spent money on something like that. I used to be a regular customer, I thought it's definitely gotten better... no, it's still being produced even though it's dead and it's then sold to a customer who happens to be passing by after hours... bah bah bah

War zum ersten Mal in Eschweiler bei Burger King. Noch nie so schlecht bei Burger King bedient worden unfreundlich bei Kritik dreht sich der verantwortliche für die Schicht 14:30 um und gehtund das Essen ist ungenießbar Ich hatte mir. Erlaubt einen Whopper zu Bestellen an einem Automaten Wartezeit auf das Essen 12 min. Dann Kam die Katastrophe der Whopper mit ca. 50 gr majo beladen, habe die majo runtergekratzt aber welche Überraschung kein Geschmack das Patty keine Gewürze und überhaupt kein Salz habe das ungenießbar entsorgt. Das Personal sollte nach der Autobahn Raststätte Frankfurt Süd fahren und dort in die Ausbildung wiederholen. Dort hat es mir noch letzte Woche sehr gut gefallen und geschmeckt.

Stood in the drive in for 40 minutes... Employees do not wear masks. Vouchers are only partially redeemable and there is no King of the Month as advertised on the Internet. Plant based chilli cheese was with meat Super warm inside in summer. Orders are processed very slowly...