Burger King Eschweiler in Eschweiler

We were there on December 21st. around 8 p.m. and I immediately noticed the condition of the restaurant. All the tables were dirty, rubbish on the floor, as if the carnival procession had passed through. If there had been a lot going on, I would have understood, but the employees were just chilling. Then I wanted to wash my hands... No soap/disinfectant in the men's room, although these are the Ecolab soap dispensers that take weeks to empty. Added to this was the defective hand dryer... I washed my hands anyway. But what do the employees do? Do they wash their hands without soap, if at all!? I've known this store since day 1 and I've never experienced anything like this... In any case, I will report the conditions to the health department, because they are obviously playing with the health of the guests here.

Unfortunately the food was cold. Service was good, didn't take long. It was very dirty in the restaurant!! There wasn't a table that wasn't dirty. The floor was full of stains, there was garbage and leftover food everywhere. Very disgusting. And it wasn't too busy. That doesn't work at all!

There always has to be a shitty branch, we drove there just to read on the terminal that the voucher can't be redeemed in our branch, why do you have ......... vouchers that suck? I'd rather go to McDonald's because it always works and tastes better!!!!!!!!

It is very cold there at this time of year. You have to keep your jacket on when you eat. Otherwise the food is good

Been there today on 12/16/24. Unfortunately I couldn't order anything because the order terminal wasn't working. A tip-off to the friendly staff was unsuccessful. This was followed by a shrug of the shoulders and the comment that it works. Incredible! This about the labor shortage... Unfortunately you have to give at least 1 star.

Food simply wasn't delivered via Liferando and telephone contact was very unfriendly. The food was then simply shown as delivered. What I had to clarify afterwards with Pay Pal instead of eating. If we had at least been informed earlier, we could have ordered somewhere else.

The employee very unfriendly. We had asked about a coupon and were only dealt with with the unfriendly sentence: If he doesn't go there, he won't go here either. Customer service is a little different.

Absolutely catastrophic waiting times. There are 2 orders and you wait 25 minutes! Unbearably bad service for months. EC device defective. 13 orders in preparation one behind the service counter. Incredible

Friendly staff and nice atmosphere. The food is fast food. It tastes okay

The Burger King in Eschweiler is described as disappointing. The staff seems unfriendly and listless, which has a negative impact on the service. Orders are often incorrect or incomplete. The overall experience leaves a lot to be desired.

It's really dirty in the store and not edible

1.5 hour delivery time instead of the announced 40 minutes. The food was then cold and soggy. Never again.

Total crap 20 minutes waiting time in the drive in for a King Jr menu. I would have preferred to drive further.

Just bad. Waiting time too long. Not everything in stock. All employees work without gloves. Dirty tables

Employees do not wear gloves Long waiting time Tables dirty Not recommended

I ordered churros from Burger King via Lieferando. Shortly after ordering, I was called and informed that the churros were sold out and my order would be canceled. I was promised that a cancellation confirmation would be sent via Lieferando, but this never happened. The next day I called again to clarify the problem. The employee explained that I couldn't get my money back. I then asked if you could deliver the churros that day. However, this was rejected because it was supposedly too late, even though it was 8:30 p.m. and, according to Lieferando, there was still time for a delivery until 11:00 p.m. The employee simply said that something would be possible tomorrow. In the following days I tried to reach the branch by phone several times, but no one answered the phone. No delivery, no refund and you coldly ignore my calls. I can't believe it...

it was awfull. The waiter was on the phone and just kept us waiting. He looked as if he was ready to kill himself; when he finally tried to help us his attitude was impolite . The food was nearly cold, the fries looked and tasted as if they came out of WW2. The tables were dirty. I don't understand, in Belgium it is the oposite

Everything in the drive-in always goes very quickly. Which is very good. Nice service. Food is also prepared quickly. But - 1 star because several promotional products that are advertised in the app are not available in this branch. E.g. tortillas. At times they were even advertised with a coupon. But otherwise everything was great 👍

I am always very satisfied with this Burger King! The food tastes good, the prices are quite reasonable, and overall I always have a pleasant experience there. Every now and then a nugget is missing from the box of 20, which is of course a bit annoying - but that only happens rarely and doesn't really spoil the overall impression. Otherwise I am completely satisfied and would love to come here again and again. Keep it up!

Super bad. You wait a long time for your order. Then you get your food and then it's the wrong one and food is missing and food is almost cold. Back to the counter to let them know that the food was missing and that the wrong thing had been sent out, and you would be shouted at and put down in front of everyone. Cleanliness is a disaster. Service preferably 0 points. You won't see us anymore.

Service equals -10 It's always dirty, the tables are always full of trash and sticky stuff, the return stations for the tablets are always full to the brim. You have to double check every order because something is always wrong or missing... This is really extremely annoying 😕

Unfortunately, this restaurant does not serve fast food! If you don't have enough staff to operate the drive-in, then just close it. Then I just drive 200m further to McDonald's! They can do that... anyone who goes to the drive-thru usually expects fast food... i.e. fast service. Unfortunately very expandable!!!

The worst Burger King I've ever been to. We visited this branch on November 20, 2024 at around 5:15 p.m. The only positive thing about this visit was that we received our food quickly and the order was complete. The search for a clean table was unsuccessful. Luckily my wife had wet wipes with her. The burgers and fries were lukewarm to almost cold. This also matched the room temperature in the store. It felt like 2 degrees outside and 12 degrees inside. So keep your jackets and scarf on. After this wonderful meal, we wanted to take our tablet away with trash. Unfortunately, the stations were overflowing and we could only put our things on a neighboring table. A really great atmosphere. Don't think we'll go there again.

Completely satisfied. Service top notch. Eating at Point. I feel really good now.

Rarely experienced such a catastrophe as a “Burger King”... - Employees stood at the counter listless and bored upon arrival... - Food was at least freshly prepared (there were no other customers there - in retrospect I know why -.-) - Tables were full of crumbs, grease stains and handprints - Floor full of crumbs and spilled drinks so dirty that your shoes get stuck! - no toilet paper or soap on the pot... - both return trolleys were already full of trays (then I threw mine on top - someone will pick it up at some point?)... - There are cobwebs in every corner of the windows as well as greasy stains and handprints from children, etc. - the paint on the entrance door is peeling off and more blue (old) paint shines through than gray (new)... --> So the staff actually have enough to do when there are no customers, but they don't give a damn about the condition and hygiene in the store?!

Everything as you would expect.

Extremely unfriendly employee at the drive in counter at 9:00 p.m. on October 24th, 2024. After waiting two minutes at the intercom terminal, there is no information about the speaker. After driving further, the employee makes angry hand signals in the direction of the car... simply unnecessary. A quick moment please would have been enough to let you know that the terminal is working.

Very clean - friendly staff - food delicious - quickly and freshly prepared

Dirty tables are not cleaned either!

I was shocked. Very dirty everywhere and long waiting time. From the Junior cone that was ordered, there was no fruit tiger and no Quetschi and instead of the mayonnaise that was ordered there was sweet and sour sauce in it that wasn't ordered. As an apology there was ice cream with Smarties. However, the ice cream was tasteless. Oh yes and the ice blocks we ordered in our cola were also missing. There were only two people on staff. Then a young girl came, probably a student, who wiped the tables. Unfortunately, Burger King seems to be going downhill a lot. Our daughter just wants to go to McDonald's, where you can get whatever you order and even balloons. It's a shame... We've always been a Burger King faction, but not anymore because we've been disappointed several times...

Well, a Birger King...it's pretty listless and you also get the feeling that the employees are pretty listless! Food was ok

Unfortunately, washing up tables isn't a priority when there's little to do. And if you have your food delivered you shouldn't do this for your lunch break. We ordered for 12:45 p.m. and the food didn't arrive until 1:45 p.m. despite asking for it at 1:45 p.m.

Tasty and good, but bad and slow staff. 30 minutes until me and my children had our food. And not even a kind word as an apology.

Ordered inside at the terminal. Waited 40 minutes after ordering. Food was cold and one burger was incorrectly topped. The store was definitely better. Fast food is different.

Absolute disaster, you can't speak of fast food here. A queue of 5 cars in front of us, we waited half an hour! I know it differently. When we got to the payment window, yes, they collect cash, take cash and then put the burgers in the bag without disinfecting or anything like that. An employee switches between serving and kitchen, no employee wears a hat! In addition, cleaning agent was sprayed in the checkout area where items had already been arranged. No go! Last visit to BK!

It's just a Burger King there, the quality isn't very important, but if you want something quick to eat it's very convenient. The food is ready quickly and you can save a lot with coupons. Unfortunately, the tables are often dirty and the staff comes across as very demotivated.

Very long waiting time for food and the dishes are not all very nicely prepared. Fries were like they had been warmed up or fried again and the burgers barely had any sauce on them.

Drive in wasn't busy, we drove back without ordering anything.

The employee or manager was totally on point, proactively made us aware of the offers, took her time and we all remember that as a positive thing. The vegetarian versions are always worth recommending.

I would rate my food, but after 45 minutes I still don't have any!!! Impossible!

Have to wait over 1 hour for food at the drive in

Very cruel, I ordered at 2 p.m. for 4:15 p.m. and it was there at 5:25 p.m., the food was completely cold and it tasted like rubber and I also forgot a burger.💀

After spending a great week in Sicily, it all ended with a catastrophic experience at Burger King Eschweiler. After ordering a meal at 2:31 p.m., we were still not served at 3:26 p.m. However, I tried to get explanations from a young employee, without success. Furthermore, the chronology of orders was not always respected. Then, we finally received our meal but what was our surprise. My friend received a burger without sauce, without vegetables. Two other friends received cold food. In terms of hygiene, handling money then food without hand washing in the meantime. Some people worked in civilian clothes (sports tracksuits). It's a shame to end our vacation on such an unfortunate note. Let us hope for a brighter future than their dark past.

You just wait too long. Waiting 1 hour has nothing to do with fast food. We recommend hiring more employees otherwise it will be our last visit

Nice staff, good branch manager. Everything looks and tastes fresh, as it should be

Waiting time was way too long and the food was cold. Too few parking options and far too few employees.

This is the worst Burger King I've experienced so far. It wasn't busy and I had to wait almost 25 minutes for my food. The store is pretty unkempt, and especially the toilet - every public toilet is cleaner. The staff is very good Unfriendly and moody, no wonder with this branch manager. The branch manager becomes outrageously cheeky and loud towards the customers just because they ask how long the order will take or the wrong food came again. The burgers are luke warm or dry in places. I won't here I'd rather drive 50m further to McDonalds. I can only hope that Burger King takes action urgently and makes a personnel change in this branch. This Burger King would be the right team Wallraff

As always, just eat and get satiated 😃

Unfortunately, I had a very unpleasant experience on my last visit to the Burger King in Eschweiler. While I was placing my order at the terminal, I observed a checkout employee putting almost her entire finger in her mouth to try to loosen something between her teeth. After I finished at the terminal and paid with cash, including change, she went straight to the kitchen without washing her hands to help prepare my burgers. She didn't wear gloves or even wipe her hands with a cloth - she just walked from the checkout to the kitchen. This behavior is extremely unhygienic and does not correspond to the standards expected in the catering industry. It was both unpleasant and worrying to see basic hygiene measures being ignored. Additionally, as I was walking back to my car, I noticed that something was missing from my order. Of course this can happen; However, I was the only customer aside from three or four other customers eating at the restaurant, and there was no one in the drive-thru. When I re-entered the restaurant to complain about the missing sauce, I was immediately helped. However, during this short stay, I observed another employee blowing her nose in the middle of the kitchen. Even though blowing your nose is a normal activity, I think it's inappropriate to do it in the kitchen. I couldn't tell if she washed her hands afterwards because I then left the store. I hope that management takes this matter seriously and takes measures to improve hygiene practices. As a customer, I expect that both the preparation of my food and the handling of cash follow the highest hygiene standards.

Absolute disaster. You just wait far too long for your food. In my opinion it has nothing to do with fast food. I also find it strange that none of the employees care that a bird is flying around in the restaurant. I also have to say that the staff needs to work hard on the issue of friendliness towards customers. If you then have to check every order, I have to say you don't like being a guest at Burger King Eschweiler.

The staff is extremely overwhelmed. The order wasn't completely packed and when I went in they gave me the wrong burger. Other burgers had a completely different sauce on them than usual.

Absolutely nothing to complain about. What you would expect from a BK branch on a motorway entrance/industrial area. Big plus point for the plant based options, which are simply particularly good at König, small deduction for the ambience and the lack of the drinks station with the great selection of sugar-free soft drinks that you can find in other branches. You can do it (again and again).

If possible avoid unfriendly employees, extremely slow, long waiting times! Fast food isn't called FAST for nothing! Drive thru no matter when you come and order 20-30 minutes and in the restaurant itself 35-45 minutes!!!!!!!

Fast food? I've never seen anything so lame and uncoordinated... No plan from the shift manager or staff... and there was nothing going on

Veggie king disappointing. The veggie king patty was made of pasta and cheese. I am sure it was not from the standard menu. Employees were good though.

Delivery time stated 9:06 p.m. arrived at 10:18 p.m.!!! For 20 pieces of chilli cheese nuggets and a hamburger. Add to that the fact that it was ICE COLD when it arrived, you would really have to ask for your money back!!

Noisy, narrow parking spaces, annoyed and slow staff, all of the sauces and mayonnaise were missing from our meal. NEVER AGAIN !

This Burger King has cut over the top. The quality changes depending on the team and service. Sometimes like today when the outside temperature is 33 degrees. No ice cubes because the machine was supposedly broken, no carbon dioxide in the cola without being pointed out. Warmed fries from the microwave. Really disgusting! Sometimes there are people there wearing shirts, strangely enough, on these days everything is tip top! They got the problem with the incorrect loading of the bags under control. It was always the same employee who completed everything incorrectly or omitted it altogether. Ps. The thing about warming up the fries and not giving out fresh burgers is only done by someone in charge of the shift. If you're wondering where the customers are all of a sudden, it's your employees who aren't adhering to fresh guidelines. I'm so angry that I even spent money on something like that. I used to be a regular customer, I thought it's definitely gotten better... no, it's still being produced even though it's dead and it's then sold to a customer who happens to be passing by after hours... bah bah bah

War zum ersten Mal in Eschweiler bei Burger King. Noch nie so schlecht bei Burger King bedient worden unfreundlich bei Kritik dreht sich der verantwortliche für die Schicht 14:30 um und gehtund das Essen ist ungenießbar Ich hatte mir. Erlaubt einen Whopper zu Bestellen an einem Automaten Wartezeit auf das Essen 12 min. Dann Kam die Katastrophe der Whopper mit ca. 50 gr majo beladen, habe die majo runtergekratzt aber welche Überraschung kein Geschmack das Patty keine Gewürze und überhaupt kein Salz habe das ungenießbar entsorgt. Das Personal sollte nach der Autobahn Raststätte Frankfurt Süd fahren und dort in die Ausbildung wiederholen. Dort hat es mir noch letzte Woche sehr gut gefallen und geschmeckt.

Stood in the drive in for 40 minutes... Employees do not wear masks. Vouchers are only partially redeemable and there is no King of the Month as advertised on the Internet. Plant based chilli cheese was with meat Super warm inside in summer. Orders are processed very slowly...

20 minutes for two “fast junk food burgers”???? 👎🏻👎🏻👎🏻

Staff who refuse to speak English and are unpleasant

Can't say anything bad, sometimes well attended, nice and friendly, good food (just fast food).

I was out with my can am and had something to drink

I can't complain about the food, fries hot and crispy, burgers delicious, cola nice and cold. However, you wait quite a long time until the order is ready. I think 13 minutes is a bit long, especially since there wasn't much going on. What didn't work was the temperature in the restaurant, yes it was warm outside, around 27 degrees, but inside it was unbearably hot. Really bad... I ended up taking my food with me because I couldn't stand it and the outside area wasn't that great.

If you have 3-5 working days until the order is ready, then you can recommend the restaurant, otherwise not. A woman next to us wanted to pay in cash after ordering on the screen. Was put off by the employee who was standing around (at the cash register) with the words “later, no staff”. After 10 minutes they decided to leave again. No air conditioning or it doesn't work. Food was OK.

The delivery is a complete disaster, you wait and wait and the time there isn't right either

You stand in the drive-thru for 10 minutes. Say hello after 3 minutes and get a message back. Please wait a moment. Waited patiently for another few minutes. Fill your mouth and back out.

Unfortunately a very weak branch. The toilet is almost never clean, you're stuck on the floor. Orders are often not processed as they would be at the terminal. Things like “no onions or no ice cubes please” often don’t work and are unfortunately ignored. In addition, the employees do not wear gloves during preparation, play on their cell phones, etc. in between. This is not hygienic. And whatever the reason, the cola often tastes like dishwashing liquid, when you ask, all you get is that it's all right... Friendliness isn't necessarily important, but in the catering industry it makes a difference, but unfortunately it's almost always missing.

Service poor, unfriendly, slow, disorganized, etc. as is generally known at BK. Better product than the competition but miles behind in terms of service, cleanliness, etc. A pity

Had to wait 15 minutes for my food. The food was good but the staff was really slow and unfriendly. The place was dirty and no one did anything to clean it.

The store is a complete disaster, the staff is mostly unfriendly and incompetent, orders are issued incorrectly, twice already I received a completely different order, plant-based long chicken is ordered - you get a (hopefully even plant-based) long chili chessburger?? The sanitary facilities stink of piss, incredibly unhygienic and disgusting. I recommend everyone to look somewhere nearby for an alternative instead of entering this store.

Incredibly slow. Waited 10 minutes at the drive in BEFORE ordering. Another 10 minutes before the food is served. Absolutely not recommended

Very nice staff, took the food tray away from me and offered me a bag to carry the leftover burgers.

The food was good as always at Burger King, especially the fries. Simply the best around. Unfortunately my colleague got a cold coffee. It's a shame otherwise the rating would be even better. But you also have to be able to improve.

Customers seem to be annoying here. There was nothing here except reproachful looks.

The slowest fast food branch in the world. Never waited so long for food. And then also incomplete. And that is a repeat experience. Don't come here if you want your food quickly.

Employees know 2 words of German, burgers are always wrong, so you have to check. catastrophe

Staff unfriendly and don't understand you. I had to wait 15 minutes for them to start processing my order even though there was nothing going on

Just the right food for every taste, the service is very friendly. What more do you want

Burger King just... McDoof's cheeseburger is better IMHO

One of the most marginal Burger King's ever.

Worst drive in in Germany... 11min. Not one order was taken at the column... and an unbelievable 3 cars were served in 20 minutes... unbelievable... a waste of time on a sunny Sunday... there are probably no standards at Burger King anymore... TIP opposite is Mc Donalds...they all work in a fraction of the time!

Very bad almost no saus in the burger . And a really unfriendly Indian ( looks like) guy who even threw the saus bags when pointed out he made a mistake

It took a bit longer to receive the order but at least the fries were cooked perfectly. Parking is also adequate during lunchtime on a weekday. Our all time favourite is the Xtra Long Chili Cheese! I think it's the best burger at BK.

Toilet could be cleaner, it's not that nice

Yesterday I stopped there with a friend to get something to eat "quickly"... We each ordered a cheeseburger and a chicken burger and that was probably one order ☝️ In addition to the employees, there were only 4 young people in the fast food snack bar who were obviously there together. Since I wanted to wash my hands while the food was being prepared, I went to the sanitary facilities... unfortunately it wasn't really clean there and I'm not the pickiest when it comes to that sort of thing. It wasn't decking properly, but that can be done much better. The blower for drying your hands looked very unkempt and the toilet paper was so thin that you could see through it and I only managed to get a few intact sheets of paper with great difficulty and great sensitivity. We stood there in front of the counter for about 13 minutes and waited for our food... 13 minutes, even though the whole snack bar is practically empty, I think is definitely too long... 👎 We also noticed in the car that the burgers had far too little sauce on them and were therefore significantly too dry. Fast food is no fun like that 😒 I wouldn't eat there again.

I waited 25 minutes in the drive-in for ONE chili cheese burger and otherwise it takes far too long and something is always wrong.

Forever established Burger King. Quite alright. I don't expect much from a fast food restaurant, but it should be "fast". The drive in is a disaster. On average you wait in line for 10 to 15 minutes until you get your food. Even though there are only 2 or 3 cars in front of you. That could be faster. It's better to go in and get what you want.

Do yourself a favor and just don't go there. The employees are not really up to date, forget something at least once with every order or don't listen properly and give you something wrong. It would be best if they closed the hut. They are all really extremely incompetent! McDonalds is far better.

We stopped over on our way to my mother. Had a very tasty plant-base chilli cheese burger with extra chilli, it was super tasty. Restaurant was clean, toilets too 😍

Unhygienic I was eating there with my son and while waiting for the food I could see how the 2 women in the kitchen had put the burgers on them without gloves, a slice of meat was forgotten on the double cheeseburger and after the complaint was simply put on it without gloves. Simply disgusting, not recommended

I had visited a few years ago and the food was good. Now I found everything very salty, especially the fries which had a lot of salt.

Unfortunately the taste wasn't so good this time. The ingredients tasted different.

Burgers cold, drinks without ice, fries too salty and when you asked about them you were almost shouted at

Food ok, but not really warm. Toilets absolutely bottom drawer. Either locked or defective, or extremely dirty.

I have never seen such a disgusting toilet in a fast food restaurant! Really dirty and disgusting! If I hadn't already ordered, I would have walked out of the store straight away!

Wahnsinnig schlechter Service! Bei der Bestellung am Drive-In Schalter war die Mitarbeiterin super langsam, schlecht gelaunt und hat weder nach Getränken noch Soßen gefragt und beim ausgeben wurde einfach angenommen was wir haben wollten. Zudem unfassbar lange Wartezeiten, obwohl sichtlich kaum was los war.

Sometimes like that... I think it depends on the mood of the employees

It's outrageous how you're being ripped off here. You order a 0.5l milkshake and pay for it and only get a 0.4l shake because that's supposed to be the right thing to do...despite the evidence, no insight