Burger King Dortmund in Dortmund

Things have improved over time, both with the menu becoming more vegan-friendly and with staff getting your orders right and doing so more quickly. However, the new ordering terminals are an absolute disaster - they do not offer the possibility of interacting with the bonus point system (crowns) nor its rewards, nor the ability to collect payback points, but staff taking orders has been reduced anyway in the expectation that people will use the terminals. I still go here, but it's a hassle every time, so be prepared for that. At least the staff themselves are lovely.

Grandson thought that for that money you get twice as many fries at Mac Donald.

I like eating at BK. Unfortunately the service is getting worse and worse. Delivery not complete, or even incorrect. We were in the store recently. My husband and I wanted to be the first to both use our apps at the same time. We asked several times whether this was even possible if you used two apps with two accounts at the same time. Yes, yes, it goes. Didn't work. His bonus points gone, we left hungry. The employee was overwhelmed and didn't understand us, and the on-site management was absolutely incompetent. So for me that was it. With this branch, and maybe even BK. I want to go to this store, order my food, and have that too. I don't want to have to repeat myself three times until I'm understood. A mistake can always happen, but always? Sorry, but this needs to be reworked a lot. Don't even get me started on the delivery service.

Ordered food via Lieferando on Sunday evening at 10:30 p.m. After three quarters of an hour of waiting, a third of the order finally arrived at our home. I told the driver that the order was not complete, he apologized and said he would bring the rest over in about 20-30 minutes. Great guy, can't complain. After another hour and a half we still haven't received the rest. I call the restaurant half an hour before closing time. Unfriendly employee answers the phone, tells me that she can't do anything because the driver isn't there yet (after a total of two hours, rather questionable, but if that's the case then understandable) and that she would deliver the food to me tomorrow around lunchtime, which is unacceptable to me. Demanded money back directly via PayPal.

I've never experienced anything so bad. Bad food, incorrect preparation and then a 45 minute wait. Incompetent employees and the shift leader who was too ashamed to work. What is standard and HACCP should be trained again. Whoever goes here has lost

We had dinner there today. The staff understood little to no German. I had to complain about my (cold) burger because it had onions on it that I had specially ordered. My girlfriend's fries were cold. Overall, the food didn't taste like what we were used to. My meat was also relatively dark. There was dirt everywhere and garbage that hadn't been cleared away. The toilets weren't very friendly either. We both got diarrhea from the food and will certainly avoid this branch!!!!

Waited over 25 minutes for 2 Whoppers and 2 nuggetburgers. Staff completely overwhelmed and unfriendly. Never again, go to McDonalds instead!

It’s terribly simple, it’s better not to eat here, you’ll get poisoned

Complete catastrophe, the staff was completely overwhelmed. Cold fries. Never again

Tables were not cleared and remained full of rubbish from guests who had long since left for over 30 minutes. Overall unkempt atmosphere. Terminals could not scan vouchers. The staff at the checkout barely speaks German and doesn't understand how to take orders.

It arrived quickly, the price is also good but the taste of the fries is just disgusting. I would never buy them again so only one star

Disaster! The employee and so on removed two citizens from us and then discussed it

The employees are very slow. I waited for half an hour and no one came, there weren't even 4 customers there Never seen such a bad team

Food was okay, we got normal fries instead of curly fries and had to wait 25 minutes even though there was almost nothing going on. Tables are littered and no one clears them away bit stupid, you'd better listen to my album instead of eating here

Unfortunately I forgot cinnamon and sugar for the churros. Burger King always does this 🫠

Not a single ordering terminal worked, and the employees work like turtles and don't care about the customers

Under no circumstances order from this store!!! I ordered there via Lieferando and had to wait more than three (!) hours for my order!! It wasn't the first time either, but definitely the last time! Lieferando's customer service took care of my matter and after I called the store, I found out that my order was actually on its way to me, which the driver then very kindly confirmed to me over the phone and apologized. I have no idea how this can happen and how underexposed people you have to employ in the kitchen to achieve something like this?!

After an hour of ordering online, the food is still not there. Payment was made via PayPal. Very unfriendly telephone conversation. An employee answered the phone with "Yo what can I do for you" When I asked how long it would take, he said that it was just the way it was and you could cancel. I hope they don't spit in our food now!!! It's 2.5 km away from us, he said it would take another 30 minutes to drive. Never again!

Not recommended, ordering takes 30 minutes and the machine doesn't recognize coupons

Ordering and preparation take forever. Has nothing to do with fast food anymore. Small order can take up to 15 minutes wait (even though Burger King is almost empty). Only 2-3 employees on site.

If I could give 0 stars I would do it in a heartbeat. I waited over two hours for my food. Absolute disaster

Unclean, in the guest area, in the kitchen area, in the toilets... There are puddles on the floor with brown or yellow liquid everywhere. Slow, unmotivated, incompetent employees who can be seen working in slow motion. Here you can't talk about fast food, but rather slow food.

The slowest and most incompetent employees I have ever encountered. I've never experienced anything like that. Orders are not taken, and if they are, they are prepared incorrectly, then discussed and you have to wait half an hour for your food. The service there is terrible

Tasty but the prices 🧐🥴🤔🙈🤷 Maybe the burgers could be a little hotter.... This is the third time in the store like this 🤷

Used delivery service, waited 50 minutes and got cold, mushy food. Why it takes me 10 minutes to get there and the service takes 35 cannot be explained. Absolute rubbish!

Unfortunately, even insufficient for fast food. We ordered food for €28.51. First of all, various products are missing: French fries sauce, extra paid chicken patty and the salad dressing was not what was ordered. But it continues. Two bags printed with “Plant Nuggets” contain nuggets that look completely different. So unfortunately a person received meat. Just which one? Too bad. As vegetarians, we had to leave both packages behind as a precaution. What remains? No salad with the wrong dressing and two completely dried-out burgers with yellow lettuce leaves on the fries with cola. And for almost €30, wow!

When I ordered food at the drive in it took at least 30 minutes for me to get it and that was at the drive in

Very slow service, we literally had to wait nearly an hour to get our order. At least in the evenings they need to have more employees.

Somehow they always manage to get your order wrong and even have the audacity to correct you too. I was there with my friends and she had ordered the vegan burgers for us and they gave us both the meat ones along with the wrong drinks. we went up to the guy and said our order is wrong and he proceeded to say that’s what we ordered in a very unfriendly way. my friend got really mad at him and fought him because he was saying we ordered wrong. he did change our order at the end but overall very unfriendly staff. the place could be a bit cleaner but overall it’s alright, your average fast food place.

I don't know what's been wrong with this branch for years, but they just can't handle it there. If there are more than three cars at the drive-in, I turn around because the waiting times there are just too much. Even if you are there alone in your car and place an order, it always takes ages for it to be ready. Maybe get some inspiration from the competition on the B1, so you can see how something like this can and should work.

The restaurant is very dirty and smells disgusting. The atmosphere is not good at all, yesterday there was an obviously drug-addicted lady at the front door for over 20 minutes, picking up broken pieces on the floor?? And that wasn't outside, but when you walked in the front door. That doesn't work at all. But the absolute high is the waiting time, yesterday over 30 minutes. In addition, my voucher was not accepted by Uniheld, even though THIS restaurant and address were explicitly listed as participating on the voucher. Boss refused to scan. The food is usually not even good and tastes stale. Absolute shame, yesterday was the last time!!!!

Worst Burger King I've ever visited. Waited 25 minutes for cold fries. And 1 burger was missing. 1 time and never again and unfriendly staff

Waiting two hours for two burgers or sometimes not coming at all, only the last thing works and is light years away from good service. You should close a shop like this completely or let trained people work there who have an understanding of gastronomy and not people who you have to teach German in addition to ordering. Not to mention hygiene.

You don't get what you order. You'll be treated like a fool if you want to complain about the wrong things... I'll never enter this dirty shop again

I find it offensive personally... sorry!

The service is disgusting, we waited for our order for more than 40 minutes, when we asked to use the toilet we were refused in a not very friendly manner, horror

We ate at this Burger King for the first time today and were absolutely shocked. The food was partly warm and partly cold. We waited almost 50 minutes for our food and then got the wrong one. The man at the table next to us had ashes on his burger!! Bah. The employees were absolutely unfriendly and overwhelmed! The place looked like shit! Coke spread all over the floor, dirty tables (not a single one was clean) and in general it looked like none of the employees had cleaned there today! Absolute disaster! Oh yes and extras like extra cheese etc. are not even taken into account. Never again!

Since Burger King is equipped with an electric ordering service, I will avoid the store. Personal orders are no longer possible. Long queue, cold food.

I would have given -10 but unfortunately it doesn't work... Even though there wasn't much going on, we waited 25 minutes for the food... Just a disaster

Very slow staff who clearly didn't know what they were doing

Employees don't feel like working Food is not reasonable. Tables are completely dirty

Today the service was slow, usually everything is fast, the food was fresh and warm, the cashiers were kind and responsive but they collected the order slowly

Were there today on August 20th, 2024 at 7:28 p.m. never experienced such service as there was. 2 people at the checkout completely forgot about the orders. I waited 40 minutes for my food and half of it was missing then they say what's missing and will be ticked would never recommend anyone to eat there for 40 minutes??? Waited for food!!! Plus half of it was missing, the 2 women at the front were completely overwhelmed, why would you put two such incompetent employees there on a Saturday, it's a real shame the store and service used to be really top 1 star is even too much for the store

Since Corona, I've gotten into the habit of ordering via the drive-thru, this time I went to the branch and ordered there. Although at least. There were 2 ladies at the checkout, only one was open, one lady always sent the customers to the ordering machines and consistently referred them to her colleague with the checkout. The cashier also operated the drive-in counter. It was really uncomfortable for me there, also dirty and loud, I was happy to be out of there. The quality of the food was ok, I had no complaints in the toilet.

Waited 20 minutes until food was ready. Wrong burger at that. Curly Fries and ordered and got regular fries because Curly Fries were sold out. Information before ordering would have been good

The veggie burgers are delicious. The order terminals are good, but do not accept coupons. A BK in the city center would be great.

Such bad service and a long waiting time. I was late for an appointment because I had to wait 25 minutes for my food even though it wasn't full. Staff haphazard and my burger was very cold afterwards. Very disappointing. Staff are only human, but it doesn't take 10 minutes to put a cheeseburger menu and ice cream on the tray!

This Burger King is very dirty...

Everyone doesn't go to this burgerking, it's dirty and very loud, the employees are way too overwhelmed and I paid and then waited for more than half an hour until my food was still not ready and then I went to the checkout and I asked when my food would be ready, they said then that I supposedly hadn't paid, which I did 45 minutes ago and then she packed me normal fries and no sauce, even though I had ordered curly fries and sour and cream sauce. I then complained and she did I just said both were sold out and I would feel really sick from the food, thanks also to Burgerking Dortmund

It's my first ever Review for a Restaurant. I ordered 2 Burgers for delivery and ended up waiting 2 hours. I called the Restaurant and was told that i needed wait at least 30 more minutes. They said the delivery guy is out for delivery and has not yet returned. I ended up going to the restaurant and picking up the food by myself. There was absolute no sign of Apology. After 3 hours i could eat my burgers. Please avoid ordering online from the restaurant.

- Service: absolutely underground. The employees were completely overwhelmed, you could only order at the terminal and easily waited 20 minutes until you could pay in cash. It took another 20-25 minutes for me to get my food and this was only after I asked because I supposedly hadn't paid. My companion had already finished eating at that point. -Atmosphere: it was dirty and loud. Feel-good factor non-existent, you actually wanted to get out straight away. - Food: you waited for ages, but it was fresh and therefore hot.

I have never seen such bad, arrogant staff anywhere. You wait 15 minutes for the staff who don't know what they're doing. Approx. 12 minutes. Au that preparation. Approx. 5 min. To pack one. Hello???? The crowded restaurants are even faster... Never again !!!!

Eating takes forever, around 10 p.m. you can expect a wait of around 30 minutes. All employees run around the store more or less aimlessly. There were piles of rubbish on the tables everywhere that no one cleared away. Far too few staff! One of the burgers was burnt and the cola tasted like water (empty syrup?). Never again, unfortunately.

Where did the P..... go with my ORDER????????😡😡😡😡😡😡😡 EAT...it yourself???

We had a Whopper menu. The fries had probably been there for a while. Either the fat was very old or the fries had already been fried. The Whoppers were kind of strange to eat. But for both of us, they were like stones in our stomachs. We had stomach and intestinal problems for two days. The only positive thing was the nice service. We'll never eat there again and unfortunately the list is getting longer and longer with Burger Kings that we don't eat at anymore.🤨😡

Dirty inside, long waiting times, but friendly staff. Food is rather average and often too dry.

I waited 30 minutes for my order...The employee was very slow and unmotivated.

Impudence, burger max lukewarm, fries cold! I didn't really want to take any fries with me because they are ALWAYS only lukewarm, but tonight was really the highlight! Taught me that I probably don't want to be a BK customer anymore... Unfortunately you have to give at least one star, minus is not possible Update: the staff is incapable of knowing their own products, the poster outside is 3m tall! Incompetent in all respects, at all visits!

After a long time, we wanted to give Burger King and the employees there another chance today. We would like to order a cheesy Baron loverbeef. This was completely unknown to the employee. She then simply added a plant cheesy bacon burger to the order and was annoyed that I didn't want it. I then showed her the burger she wanted via the app. Still unknown. We then canceled the order. I then took a photo of the advertising poster outside. The employee was still unfamiliar with the burger. OK, just go to McDonald's

Worst burger king in all of Germany. I ordered 2 hours ago and it hasn't arrived yet. I called but no one picked up. Don't order, turn around on site!

Nothing special. Like Burger King. The outside area could be a little better maintained. Right in town. There are enough parking spaces available.

Grabbed a quick snack 😋, staff was nice and friendly, food as usual.

Everything has become smaller than before and everything has become more expensive

First of all, I would like to say that when we came in, everything looked very disorganized among the employees. The queue was not controlled and the employees all took turns at the checkout and jumped around between all 3 checkouts. So no coordination, because you could arrange it so that one employee stands at the checkout, the other fills the trays with food and the other hands out the food. Then you had to wait an extremely long time for the food for a fast food chain - for us it was about 20 minutes. I have no idea what they were doing back there, whether they had to go out every 2 minutes and smoke or what else. This can not be! Mistakes were also made. We expressly said that we wanted to take the food with us and still got it on the tray. I then told her that I wanted to take it with me and she had to look at the receipt to see how she had entered it. What is it all for? If it says on the list to eat here, shouldn't I change my mind at short notice? Knowing my gastronomic knowledge, hair must at least be tied up. And the shift manager walked around with her hair down, so if you feel like having hair in your food every now and then, run to the store! And then it came across as if the employees had no idea what was going on and they weren't particularly nice to us either. In any case, we will think again about whether we will go there.

I felt sick after last time. Cola was warm, everything was dirty and disgusting. The far too few employees try their best under stress.

The waitress almost falls asleep while working

Ordered at 5 p.m. and got food at 7 p.m. even though I live nearby

Service is mostly very friendly, unfortunately sometimes a bit slow. An ultra-bright light flickers in the back of the kitchen, it was stressful for a few minutes and gave me a headache. I don't want to know what it's like to work there, there's more for a company worth millions!

Incredibly long waiting times due to incredibly slow employees

We have ordered from this branch twice. When ordering for the first time, all three sauces were forgotten and only 6 onion rings were delivered instead of 9. On the second order, all the burgers were burnt and didn't taste good.

I just got mail asking me to please pay a contractual penalty for exceeding my parking time. You want to go to Burger King with your girlfriend in a relaxed way and then you get a €50 fine for parking too long for a few minutes. Why do you even work with Smart Parking? Well, luckily for me I don't live there and thank God I don't have to go there anymore. Because apart from the fact that I now have to pay a fine for an empty parking space, I couldn't even relax and eat my burger with my girlfriend. Because during this time a woman on drugs kept walking around us and often asked for money. Or we would have to watch her watching a family with children from close up. It is questionable that the lady would not be sent out for begging in a "restaurant". Then you escape outside and meet two friends with whom you spontaneously want to have an ice cream and then something like that... I'm speechless that the money is literally taken out of your pocket at every opportunity.

I just got mail saying I should please pay a contractual penalty for shopping beforehand and then eating there for too long. I'm incredibly sorry that it took them a long time to collect and WE didn't finish eating in half an hour. How can you even work together with Smart Parking? Luckily I don't live there and don't have to go there anymore, luckily there's no such kind of rip-off around here.

Just the rubbish, the food, stomach ache of horror and diarrhea and corona virus and gastrointestinal and bloody stool NEVER AGAIN REAL MESS

One star is still too many. Everyone can make mistakes sometimes, but not the same ones as when I had food poisoning there a year ago. I admire why the health department isn't closing the store yet. Just bad for your health...

The food is totally fine for a Burger King. But I've eaten better in other branches, so I deducted a star. What I also don't particularly like is that there are no ordering terminals. In addition, the upper floor has been closed for months, which doesn't add to the ambience. The toilets aren't particularly nice, but they're not disgustingly dirty either. There is enough seating available and the staff are friendly.

The actual thing is fine. Unfortunately, the employees don't scan the qr codes to put the crowns together. Even with an explanation, they can't figure it out.

Unfortunately, the burger was already cold

Not a feel-good burger king. When we visited, people were sleeping on the benches, which was strange. The upper floor locked. No terminals, which is annoying when ordering with coupons and an app. No scanners for payback, cumbersome entry of numbers. Rather unpleasant from the audience.

Went there yesterday and drove back after 15 minutes in line. Looked extremely unclean, it could certainly be due to the clientele, but then you just have to hire more people. Will avoid this branch in the future.

So I found the shop very dirty, the toilets were also very dirty and people stuck to the floor So everything was worse for him where I was

Everything is fine, but the second floor with a nice view is closed,

Been here on a Good Friday. The cashier didn't feel like working at all. Service was extremely slow. If you want to order here you should bring a tent to set up.

Bought food at the drive in and the woman wasn't really friendly and forgot my strawberry iced tea :(

Disastrous delivery. Zero left. When I called after my order hadn't arrived 30 minutes after the actual delivery time, I was told that it was just being prepared.

Unfortunately, on March 27th, 2024, the entire floor in the Burger King was dirty and sticky, the tables were dirty and the fries were no longer hot. The toilet was a disaster 🤮😷. It's a shame, we actually wanted to eat at the big boost burger at jp Performance, but unfortunately the queue was too long so we went to Burger King. Never again.

The first floor and the outside area were closed. This restaurant could use a restoration. Apart from a few obvious defects, it was clean and tidy. Waiting time was surprisingly long before ordering. But I guess I was just unlucky. After I ate, the line was significantly shorter.

I got food poisoning and was dizzy for a week and thought I was going to die. NEVER AGAIN. But the employees were nice.

My visit to Burger King, Dortmund Nordstadt During my recent visit to the Burger King in Dortmund Nordstadt, located next to the Hornbach, my overall impression was mixed, but generally positive. First impression: space and cleanliness The restaurant is spacious and leaves a clean impression at first glance. What is noticeable, however, is that this cleanliness could be further optimized if employees carried out inspections more frequently. It improves your feeling of well-being significantly if you don't have to go looking for a clean table. Service and employees The employees are a clear highlight. They are always friendly and hardworking. This positive work ethic contributes significantly to a pleasant environment. Eat My experience was entirely satisfactory. The Big King tasted extraordinarily fresh and, like the accompanying fries and chili cheese nuggets, impressed with their extremely delicious taste. Every time I leave the restaurant full and satisfied, without feeling like I paid too much. The price-performance is right. Customer toilets The customer toilets deserve special mention as they are kept very clean throughout. This is an important aspect that rounds off the overall picture positively. Additional amenities I find the free customer parking available and the drive-in counter very practical for drivers who prefer to enjoy their food outside of the restaurant. Conclusion Despite the potential for improvement in terms of table cleanliness, the excellent service, delicious food and well-thought-out amenities all contribute to a pleasant visit to the restaurant. I will certainly come back.

Too long a queue and few employees

I ordered delivery, the driver's name was Saad, he couldn't change money, so he said he was taking the order with him and I should order again, which was nonsense

All cheese is vegan🤓🫨 but that's just a gut feeling I liked how the service lady knew what I wanted without asking, so I paid more but got less. I liked the magic trick. Peter Mann would be very impressed by this money-sucking power. Terrible atmosphere but with the people fighting at the entrance it was a very immersive Dortmund experience

One of the cleanest Burger Kings in Dortmund sometimes wifi doesn't work but it doesn't matter 😁 nice outside area and burgers are always hot and seem fresh, at least when I visit

Delivery service a smooth 6! The food we ordered didn't arrive until about 155 minutes after the order was placed. Only 32 minutes were shown. But since I had recently canceled the meal with the help of Lieferando.de, I didn't let the driver in. It makes you wonder why you leave a cell phone number if you don't get a call to tell you that the food is coming significantly later.

Ordered food. Food never arrived. It probably still says order will be delivered soon. Nobody answers calls either. Not recommendable.

I don't know why this branch is less than others in everything

This time it was the last time I was there Even though there was nothing going on, the food was cold and carelessly prepared

Just like Burger King is. The mill grinds slowly but it grinds

Everything is great, I don't know what the negative reviews are about. I've rarely seen a fast food shop that still delivers quickly, cleanly and reliably to so many customers. Thank you

One star is still too many. You're out of Burger King crowns.

If you like hair in your food, go there. I almost had to throw up and there wasn't even an apology from the staff.