BURGER KING Deutschland GmbH in Cuxhaven

Good: Accessible restroom Bad: No water for handwashing.

When you have to wait 19 minutes for two chicken burgers, you can't really call it fast food. I wasn't even asked which drink I wanted. The temperature wasn't good either, so I'm not surprised if someone alone shuts down the bar, including the drive-thru, at around 8:55 PM on a Thursday. I don't even want to talk about the completely unnecessary app. The code can't be scanned, you have to enter it manually, then answer lots of questions, and then pay at the counter because payment with your phone doesn't work. The men's restroom smells like what you imagine a train station restroom would have smelled like 50 years ago – simply disgusting. So, two stars is already a very kind rating.

I'll be honest, even one star is too much. Rude staff who don't have any interest in serving food, so they work extra slowly that your food gets cold, and then you have to wait another hour is a disgrace. I'd rather go to McDonald's!!!!!!

We waited 45 minutes for cold food. Some cars were waiting outside on the shoulder because their food was also taking so long. We were only there for the Naruro promotion. You could still select some figures at the terminal, only to be told at the counter that they were no longer available. Some of the nuggets were extremely hard, inedible. We were still able to get food for the One Piece promotion, but this was a disaster.

Chicken chili cheeseburger helped me find peace.

First of all, everything is as you'd expect... and less crowded than the bun-filled competitor at the burger joint around the corner. This means that many of the unpleasant connoisseurs have already been filtered out, so only connoisseurs of the fine patty can enjoy it here. Always worth a visit.

Long waits for stale rolls. A disaster. Our last visit here.

Smart Parking sent me a €52 bill because I parked in the Burger King parking lot a few minutes too long, even though I was inside eating. I won't be coming back. You want to be able to spend your time there in peace. If the restaurant owner reads this, I hope they contact the parking service provider. A charge like that is simply unfair.

After a long time, I finally dared to go to Burger King again. Because I managed to convince my son that mice wouldn't eat everything after the Wallraff report. The service was terrible; we had to wait 25 minutes for our food. The Whopper I got sat in the display the whole time. The burger was missing from the kids' menu. Customers would get yelled at for asking about their food or pointing out that burgers were missing. The restrooms are so dirty that the entrance smells of urine. Unfriendly, bad service, and the place is filthy.

Was 12:00 on a Saturday when we arrived, completely empty restaurant, only one worker, and still a long wait for a simple order. What happened to this place ?

Just Burger King, always the same no matter where. Okay for a quick bite on vacation.

The last time they had ice cream must have been years ago. By the way, the power switch on the machine today was off. Unfortunately, no hot brownie with ice cream today; you'll have to drive to Bremerhaven for that. The wait is always far too long anyway.

Highly recommended! Delicious burgers, nice service and a nice ambience, the service was very friendly and accommodating. The shop was very clean and my food was prepared very quickly even though it was a little busy! Super!

Don't claim a reward, I got crispy sperm chicken. The sauce was freshly made, at least I think it was, because it tasted very salty. No more sperm chicken.

The food was okay and at a normal standard, but the store was completely understaffed, and we had to wait over 20 minutes for an order for three people. Very annoying. Update 2025: Today, it took 15 minutes for a cheeseburger in a largely empty store. And then you have to be ripped off by an employee who shouts, "No food for you today." Very annoying, and today will definitely be my last visit.

was really great because the people there were very nice

Very quiet for a BBQ, it was really pleasant. The burgers were delicious!

Good impression, good food, and good prices RO C KO is the best

Good value for money, nice service

The food wasn't particularly good. The bread was a bit hard and the fries were cold.

The service is top and the food is very tasty

I was very satisfied with my visit to Burger King. The burgers were freshly prepared, well-topped, and tasted absolutely delicious – the Whopper is always a classic! The fries were hot and crispy, and the staff was friendly and quick. The restaurant was also clean and pleasant. I'll definitely be back – great value!

No. We've been there twice. The first time, we wanted to order at the window. That wasn't possible. They told us there weren't enough staff. Now, the second time, with a 2-kilo dog in our arms, we were immediately asked to leave the restaurant in a firm voice. Unfortunately, I still ordered. That won't happen again. We'll simply never go back. Plus, the wait is so long.

Hey, I want to rate this place today: ➡️Food: 5️⃣ / 🔟 ➡️Drinks: 4️⃣ / 🔟 ➡️Location: 🔟 / 🔟 ➡️Service: 6️⃣ / 🔟 ➡️Atmosphere: 8️⃣ / 🔟 ➡️Value for money: 7️⃣ / 🔟 ▶️ Conclusion: I have to say, it was pretty decent for fast food. You can do it, but you don't necessarily have to. The burger was good, but it came cold. The fries were soggy and mushy, but the chili cheese sauce was awesome. The drinks tasted almost exclusively like water, but the Capri Sun was very good. The price/performance ratio is pretty bad for what you get. It's best to decide for yourself whether you want to eat or drink something like that or not. It's definitely doable for a quick snack, but if you have enough time, I'd go somewhere else.

Just a Burger King... no worse or better than the others.

I'm actually only writing this review because I've been waiting for a shitty Milky Way for the past 10 minutes. P.S. I'm alone here. There's no one in the Mc Drive-In or at the counter.

Unfortunately, the wait was very, very long, considering there were only two of us, we each ordered one ice cream, and there were enough staff on hand... Well, what can I say? After more than 10 minutes of waiting, we got our ice cream, and it didn't taste of anything at first... So I decided to go a few meters further to the Italian restaurant. The team could definitely improve on their hygiene. Tables were dirty, as were the restrooms. A real shame.

Mr. Kaya tried very hard to make everything right for us and tried to implement all our wishes

The burgers taste good, you can't say anything about that. It's just a shame that there are no gluten-free burgers. When it comes to this topic, we are generally still very behind in Germany.

Food is great, the ladies at the counter are friendly and accommodating

The best Burger King in Cuxhaven!

Were here again after years. We could have clamped down. Almost no salad on the burger. Many tables were dirty (lots of staff and few guests). The crowning glory were the toilets. So dirty and then no page. It's a shame opportunity wasted. You won't see us again

Better than expected...Much better than the competition, which is 100 m further away

Unfortunately there were problems with our order and the staff seemed overwhelmed. But the responsible employee who was then called made an effort, which is why 4 stars. The food was tasty but some of it was packaged a bit stupidly.

Fast today and not extremely slow as usual. Burgers ok Whopper not really warm. Fries ok - try again. Fries ok - Promotional burger not really warm. So. Currently, opening times have been shortened for days due to a lack of staff. Unfortunately I have no understanding as this happens again and again. If you create better working conditions, you will also get new staff....

Great service, the manager and Mrs. Steinmeyer were really super friendly

Very good staff, very friendly Ms. Steinmeyer, very polite and hospitable, can only be recommended

I see good service, very polite staff, Ms. Steinmeyer is very hospitable and can only be recommended

Absolutely terrible!!!! Castles were completely cold, Sprite tasted like water and the fries were all hard! We all have upset stomachs, we have diarrhea and stomach pain...stay away from it, it was just bad!!!! Preferably no star at all

Been to BK-Cux again after a long time. Anyone coming from the beach washes their hands at the men's toilet sink without soap. A sitting basin was dirty, the pee basins had a strong chemical smell. Toilet paper not within reach, but the metal lid on the giant roll is not tight. The use of the self-service order is understandable and functional. The small burger menu is sufficient for small appetites and HOT! The 9 wings are slightly spicy and crispy. The staff (2PE) is busy, the lady is on her way to sweep. There is rubbish in the parking lot outside, although there are plenty of buckets that are more or less empty. The food was great, talking about prices is nonsense, hygiene inside and out needs to be improved and the ambience, for a "beach town", is an embarrassment.

We've been waiting 45 minutes for an order for 2 people. There are about 4 customers in front of us... awesome

Disgusting, you order something even though the store isn't full, a 40 minute wait in the car makes you puke and then you forget to pack something, please close the store

What's going on in the Cuxhaven branch? You're already used to the fact that the opening times are constantly changing, but standing in front of a closed door at 1:15 p.m. when it's supposed to be open from 1 p.m. is an outrage! Both on the internet and on the door it says that the opening times are from 1 p.m. to 9 p.m. I come specifically from Otterndorf. Burgers are otherwise ok.

It's slowly getting better again. You can go again under the new leadership.

Sulingen branch.... visually beautiful branch... food was good... only your toilet.... oh horror.... if I had seen it before eating, our meal at your place would have been nothing. The branch has only been open for 2 hours... apparently not very busy at lunchtime.... that means to me it hasn't been cleaned for at least 2 days. It doesn't work at all!

Drive Inn today December 28th. - Order via app - no request for a drink - no sauces to top off the 20 cold, wrinkled and chewy nuggets... Service a bit complicated... An absolute no-go in this scene... School grade 6-

I'm disturbed by this place. My fun drink was warmer than the high temperatures this summer. The burger reminds me of a teenager getting his heart broken for the first time. The whole meal is a disaster. Nobody cleans here either. Even Oggy and the cockroaches look better. Plus, it was my birthday and I didn't get a crown. I was also denied the birthday room. The slide is also a sad construction site. I thought Burger King was a place for experiences to share with your family. But I was probably wrong 😤😓. NEVER AGAIN!!!

It was quite empty when we arrived at lunchtime but that was quite pleasant. The food was ready quickly and it tasted good. The staff were friendly and attentive. Can only report positive things

After I placed my order of 45 cheeseburgers at the drive-in counter and the nice woman at the counter was surprised and she only believed me when I told her in person, the entire kitchen staff was laughing 😄 I had to too smile. 11 minutes for 45 burgers is a stable performance 🫶 Very friendly staff. Thank you for the good mood 🤩

6.12. 3:20 p.m Taking 25 minutes for a burger and a drink is quite an art. If the store had been full I would have understood that, but not with just 3 customers! Sometimes the kitchen was completely unoccupied for minutes, and whoever came then showed pure displeasure and motivation... with the appropriate speed. The poor employee at the checkout counter had to operate the cash register, preparation AND drive-in at the same time. And if half of the order is wrong for the price, that's really enough. What do you do when you actually get customers?!? 🤔

Since it wasn't possible to order on the drive, I had to place it inside. The friendly young man at the checkout took them in without any complications, as his checkout system on the drive failed. (Happened) However, what followed was one of the strangest encounters with the apparently "new specialist staff" that I have ever had in such a fast food restaurant. Guys, you can't put someone like that at the checkout and train him. And then he cheekily and intimidatingly asks the paying customers where they come from - "that's not possible." I thought it was good that the other colleague then intervened and tried to make the situation as pleasant as possible - but that's perhaps how you can behave when you're a bouncer in a village disco, but not at BK. Stay cheerful...

So bad there! No one in front of me in the drive, two people inside and it still takes a thousand hours. Drinks are available immediately and are warm when the food arrives. Employees stare disgustingly into the car, simply unpleasant. Answers to the question of how long it will take are extremely unfriendly. Paid €44, items missing, wrong items included.

Unfortunately the food was quite cold

Oh guys, I'm 48 years old now and have been a Burger King fan for about 40 years (because it tastes better). I only go to McDoof's competition when I'm out and about and there's absolutely no Burger King nearby. I've been in Cuxhaven a lot for work for some time now, but unfortunately I haven't been able to order anything here often because the opening times are different. Okay, a lack of staff is the reason, but the times should at least be reliable. The last time I tried it was on a Saturday at 3:30 p.m., when the opening times were 4 p.m. to 10 p.m. every day. Yesterday I was there at 8:59 p.m., but now the opening hours are 1-9 p.m. I've also been there when it should have been open according to the posted opening times, but unfortunately it was still closed. This will scare away even the last customers! Unfortunately, the only thing that helps here is a replacement of the franchisee and an effective reopening, otherwise it will simply close completely!

Incompetent service. Part of the order was missing... The food wasn't completely fresh and we didn't like it.

It was very tasty, the shop is clean and nice

Very friendly staff. Despite a lot of stress, the two women try to do justice to everything. We felt very comfortable and the food was delicious too! We would love to come back 😊

Today we wanted to get something to eat at the drive in and discovered that they didn't open until 4 p.m. But we were already there at 3:57 p.m., well then we waited for 3 minutes and nothing happened. At 4:05 p.m. we drove up to the window and wanted to see if anyone was there. 4:07 p.m. all the lights are still off and the chairs are still on the tables. But we saw employees. Went to the door and then wanted to go in but no one opened the door. An employee with dark hair and a bit full saw us and raised her hand according to the motto: chill out. I mean they don't open until 4 p.m. You can make sure the shop is prepared beforehand and the door opens at 4 p.m. A nice employee came to meet us and couldn't explain the situation. But we don't want to eat there anymore because we don't know what to do with the food.

Burger King... However, as far as the speed of order processing is concerned... That has nothing to do with fast food restaurants. Simply too few staff. However, there seems to have been a change. Now the restaurant is clean and the employees are really rotating. Things were definitely less pleasant in 2023

(Cuxhaven branch) Opening times vary daily depending on your mood. The reason is a lack of staff, which is shown carelessly with an A4 note on the door. We are BK fans and have now come from Otterndorf for the third time to stand in front of closed doors. Here the management needs to be replaced or the shop should be closed - hardly sustainable!

Well organized Burger King, not too crowded even at peak times

Fries are always cold.. the rules of BK say no food can be kept warm for longer than 30 minutes.. I stood in line for 40 minutes, then waited again for 10 minutes until I could order and then 30 minutes until I had my food and oh well It wasn't even made with something fresh... but I only ordered 4 fries, they were cold and rancid. I went back and said it was no longer edible, so he actually just threw a fresh bag of fries in with the other 4 He probably didn't understand that all the crap was true. After being upset a few times, he understood it... and stories like that happen almost every time. I'll only go there again when there's a new owner

Wow, I was a little surprised. Actually, you're used to being greeted politely, but the colleague at the front of the sales counter didn't even look at me. After all, this is the first person the customer sees. There is a fat deduction in the “B grade” Now the thing is, I ate my first Double Whopper in 1975 on our school graduation trip through the Benelux countries in Belgium and it's still hanging in my back room. Was totally delicious. Since then I've actually been a burger fan, but when it came to paying, my jaw dropped. Just under 8 euros, a good 15 marks, is simply too much. In the future I will drive past Burger King and think of the GOOD OLD TIMES. P.S. but also at the other provider (for a long time)

Restaurant chain, fast food of well-known quality. Unfortunately no Cola Zero or Light available, there was no indication until asked.

I stood at the drive-in counter for 5 minutes and no one seemed to want to take my order. When I was too stupid, I drove up to the window and Pflaumte.me called me straight away and said that they don't order here, she said in a very unfriendly manner I then went straight to McDonald's where I received quick and friendly service.

Good Burger King. Clean and good quality.

I only give one star, I had a really bad experience, I placed my order and there was only one car, then there were 2 cars and 3 customers. Damme makes sure the orders from the drive are ready, but the orders from the other customers were also ready and I'm still waiting for 6 nails. I don't think that's okay and I don't recommend it

It used to be good The staff alone is very questionable and the toilet facilities are poor

Experience today in your restaurant in Cuxhaven on October 26th, 2024 at 7:00 p.m. I placed an order and when I got home I discovered that part of the order was missing. When I returned to the restaurant to clarify the error, an employee named ??? towards me. Unfortunately, his behavior was rude and unacceptable, and he didn't even apologize for the incident. It should be noted that he did not prepare the food, but an employee whose name I do not know. This is not the first time something like this has happened to me. There was a similar incident about two months ago. However, at the time, a friendly employee apologized for the mistake when I returned to pick up the missing order. My order number is 521 And I called 18 times and unfortunately no answer

We ordered a burger. It took a long time even though the restaurant was almost empty. When our food finally arrived it was cold and there were several hairs in the food. PS: I'd rather go to McDonald's next door

The food is good but only open from 4 p.m.?! Who came up with that?

I was in the drive with my daughter around 4:15 p.m. today and wanted to order. I stood there for almost 10 minutes and waited for an employee to serve me. Then it got too stupid for me and I drove up, not seeing any employees anywhere. I only saw that two customers were sitting inside and eating. But then I just drove away because I was too stupid

Just close the shop. You just can't do it. If BK, then I'd rather go to Bremerhaven, they want and can do it.

Good hardening and preparation for a trip to India in terms of food

Please have the fluctuating opening times available somewhere on the internet. Or/and please fix the problem with the phone, it can't be that it's impossible to reach someone there. Already stood there twice in front of a locked door. I like eating there and lately the food there has always been good, so a lot had changed for the better, which is of course great. But the problems I described above unfortunately destroy everything again.

Today (2024-08-19 around 1430 in Cuxhaven) waited at the drive for about 3 minutes with no response. Pulled up to the window: no one in sight. Continued to the competitor. They don't seem to need it anymore. ¯\_(ツ)_/¯

Long waiting time - no ice cream or shakes and the burgers tasted better... basically in other branches! This visit felt like a real failure.

On a Friday at 9 p.m. McDonald's was more than full, well if you don't want to go you probably have too much money 🙈 I'm never coming back

We were interrupted while ordering at 9 p.m. with other guests and escorted out with the others waiting. The justification was limited to the quick answer: because we have to do it now. When a guest asked why the door was open until midnight, everyone grinned and said that that wasn't true. Incredible....

Everything freshly prepared. Received what was ordered. Very good.

We arrived at 9:54 p.m. because the opening times on Maps are still apparently wrong, ordered and paid at 9:59 p.m. and were still able to get full service even though the store closes at 10 p.m. The food was really hot and tasty, the service was great, everything was just great! Thank you!

It was a great summer party on the weekend. Nice staff, service times could have been a little faster but 8 minutes was okay for the rush. Food was very fresh and hot. Something could only be done about the ambience inside.

Last Sunday there was a children's party with a bouncy castle, fire department and the Red Cross. My children and I saw it while driving by and spontaneously stopped. This was a great decision. The children were able to let off steam before the car ride back while my wife and I ordered food. Waiting times were short and the food was super fresh and tasty.

Great food, delicious and fresh. The summer festival last Sunday was super good, despite the high number of guests, short waiting times and fresh burgers

The summer festival that took place recently was something different and that's why it was great, the employees are very friendly and accommodating. Only the ambience could be a little better, but I'm still completely satisfied. Always happy to go there.

You should definitely do a great family celebration again.

Eating sometimes takes too long! Garden is unkempt... staff overwhelmed! But everyone is nice

Who said anything about fast food here? It takes forever because there is only one employee in the kitchen...

Food was typical Burger King. However, the waiting times were very long. The burger was warm and tasted good. However, the fries were soft and certainly had a bit of texture. The two Cola machines for filling drinks were out of order. The ice cream machine was also broken at the time of my visit.

Absolute crap shop. One star is too many. Waited over 30 minutes for the order and then half of it was forgotten and the wrong burgers were also included. The drinks were warm. The employee's shoes can be resoled while walking. That was definitely the last time!

This is outragous! Ordering machine doesn't work because the closing time isn't right on the door. The staff knows this and they just let the customers waste time for a meal they won't get. Wouldn't recommend, even while starving.

I finally wanted to eat here again today. Unfortunately it is not possible because I have a dog. Where else can I take my dog ​​with me to the restaurant.

Unfortunately, the opening times are simply restricted and a note is simply hung on the door instead of making an adjustment on Google. Very unprofessional and annoying...

The burger is very good, but greasy, just like in every Burger King. Two stars because everything is applied with bare hands without gloves.

(branch in Cuxhaven) King of the month and 6 pieces of chilli cheese nuggets, ordered at the terminal (which worked very slowly). Waited twenty minutes for this simple order..! I noticed that other guests on the drive had canceled their order because it was taking too long. (I was also close to canceling, but a phone call stopped me.) The fries were in the deep fryer too long and were too dark. Burger was ok, chilli cheese nuggets were fresh. (I ordered shortly before 5 p.m., before the evening business started.) The employees work very slowly and seem slightly disinterested.

It takes a good 15 minutes to order from the machine. Very slow machines and one in three is broken. Waited 25 to 30 minutes after ordering, never waited so long in a “fast restaurant”! If you're looking for something quick to eat in between meals, you should go somewhere else!

Dirty toilets Eating for 1 menu always takes at least 20mim even if there is nothing going on. Last time I waited 45 minutes for a menu in the evening Some of the employees were unfriendly Burgers are squished and fries are thrown on top

The worst Burger King I know. Constant errors in orders and very slow due to fast food. A pity

Unfortunately, most of the food was missing or wrong. It was a shame

The shop seemed dirty and understaffed, so we waited quite a long time for our food. When the food arrived it looked carelessly thrown together, even by fast food standards. In the end, we only ate there because we didn't have the desire or patience to drive on to the McDonald's next door.