BURGER KING Deutschland GmbH in Cuxhaven

Were here again after years. We could have clamped down. Almost no salad on the burger. Many tables were dirty (lots of staff and few guests). The crowning glory were the toilets. So dirty and then no page. It's a shame opportunity wasted. You won't see us again

Better than expected...Much better than the competition, which is 100 m further away

Unfortunately there were problems with our order and the staff seemed overwhelmed. But the responsible employee who was then called made an effort, which is why 4 stars. The food was tasty but some of it was packaged a bit stupidly.

Fast today and not extremely slow as usual. Burgers ok Whopper not really warm. Fries ok - try again. Fries ok - Promotional burger not really warm. So. Currently, opening times have been shortened for days due to a lack of staff. Unfortunately I have no understanding as this happens again and again. If you create better working conditions, you will also get new staff....

I see good service, very polite staff, Ms. Steinmeyer is very hospitable and can only be recommended

Great service, the manager and Mrs. Steinmeyer were really super friendly

Very good staff, very friendly Ms. Steinmeyer, very polite and hospitable, can only be recommended

Highly recommended! Delicious burgers, nice service and a nice ambience, the service was very friendly and accommodating. The shop was very clean and my food was prepared very quickly even though it was a little busy! Super!

Absolutely terrible!!!! Castles were completely cold, Sprite tasted like water and the fries were all hard! We all have upset stomachs, we have diarrhea and stomach pain...stay away from it, it was just bad!!!! Preferably no star at all

Been to BK-Cux again after a long time. Anyone coming from the beach washes their hands at the men's toilet sink without soap. A sitting basin was dirty, the pee basins had a strong chemical smell. Toilet paper not within reach, but the metal lid on the giant roll is not tight. The use of the self-service order is understandable and functional. The small burger menu is sufficient for small appetites and HOT! The 9 wings are slightly spicy and crispy. The staff (2PE) is busy, the lady is on her way to sweep. There is rubbish in the parking lot outside, although there are plenty of buckets that are more or less empty. The food was great, talking about prices is nonsense, hygiene inside and out needs to be improved and the ambience, for a "beach town", is an embarrassment.

We've been waiting 45 minutes for an order for 2 people. There are about 4 customers in front of us... awesome

Disgusting, you order something even though the store isn't full, a 40 minute wait in the car makes you puke and then you forget to pack something, please close the store

What's going on in the Cuxhaven branch? You're already used to the fact that the opening times are constantly changing, but standing in front of a closed door at 1:15 p.m. when it's supposed to be open from 1 p.m. is an outrage! Both on the internet and on the door it says that the opening times are from 1 p.m. to 9 p.m. I come specifically from Otterndorf. Burgers are otherwise ok.

It's slowly getting better again. You can go again under the new leadership.

Sulingen branch.... visually beautiful branch... food was good... only your toilet.... oh horror.... if I had seen it before eating, our meal at your place would have been nothing. The branch has only been open for 2 hours... apparently not very busy at lunchtime.... that means to me it hasn't been cleaned for at least 2 days. It doesn't work at all!

Drive Inn today December 28th. - Order via app - no request for a drink - no sauces to top off the 20 cold, wrinkled and chewy nuggets... Service a bit complicated... An absolute no-go in this scene... School grade 6-

I'm disturbed by this place. My fun drink was warmer than the high temperatures this summer. The burger reminds me of a teenager getting his heart broken for the first time. The whole meal is a disaster. Nobody cleans here either. Even Oggy and the cockroaches look better. Plus, it was my birthday and I didn't get a crown. I was also denied the birthday room. The slide is also a sad construction site. I thought Burger King was a place for experiences to share with your family. But I was probably wrong 😤😓. NEVER AGAIN!!!

It was quite empty when we arrived at lunchtime but that was quite pleasant. The food was ready quickly and it tasted good. The staff were friendly and attentive. Can only report positive things

After I placed my order of 45 cheeseburgers at the drive-in counter and the nice woman at the counter was surprised and she only believed me when I told her in person, the entire kitchen staff was laughing 😄 I had to too smile. 11 minutes for 45 burgers is a stable performance 🫶 Very friendly staff. Thank you for the good mood 🤩

6.12. 3:20 p.m Taking 25 minutes for a burger and a drink is quite an art. If the store had been full I would have understood that, but not with just 3 customers! Sometimes the kitchen was completely unoccupied for minutes, and whoever came then showed pure displeasure and motivation... with the appropriate speed. The poor employee at the checkout counter had to operate the cash register, preparation AND drive-in at the same time. And if half of the order is wrong for the price, that's really enough. What do you do when you actually get customers?!? 🤔

Since it wasn't possible to order on the drive, I had to place it inside. The friendly young man at the checkout took them in without any complications, as his checkout system on the drive failed. (Happened) However, what followed was one of the strangest encounters with the apparently "new specialist staff" that I have ever had in such a fast food restaurant. Guys, you can't put someone like that at the checkout and train him. And then he cheekily and intimidatingly asks the paying customers where they come from - "that's not possible." I thought it was good that the other colleague then intervened and tried to make the situation as pleasant as possible - but that's perhaps how you can behave when you're a bouncer in a village disco, but not at BK. Stay cheerful...

So bad there! No one in front of me in the drive, two people inside and it still takes a thousand hours. Drinks are available immediately and are warm when the food arrives. Employees stare disgustingly into the car, simply unpleasant. Answers to the question of how long it will take are extremely unfriendly. Paid €44, items missing, wrong items included.

Unfortunately the food was quite cold

Oh guys, I'm 48 years old now and have been a Burger King fan for about 40 years (because it tastes better). I only go to McDoof's competition when I'm out and about and there's absolutely no Burger King nearby. I've been in Cuxhaven a lot for work for some time now, but unfortunately I haven't been able to order anything here often because the opening times are different. Okay, a lack of staff is the reason, but the times should at least be reliable. The last time I tried it was on a Saturday at 3:30 p.m., when the opening times were 4 p.m. to 10 p.m. every day. Yesterday I was there at 8:59 p.m., but now the opening hours are 1-9 p.m. I've also been there when it should have been open according to the posted opening times, but unfortunately it was still closed. This will scare away even the last customers! Unfortunately, the only thing that helps here is a replacement of the franchisee and an effective reopening, otherwise it will simply close completely!

Incompetent service. Part of the order was missing... The food wasn't completely fresh and we didn't like it.

It was very tasty, the shop is clean and nice

Very friendly staff. Despite a lot of stress, the two women try to do justice to everything. We felt very comfortable and the food was delicious too! We would love to come back 😊

Today we wanted to get something to eat at the drive in and discovered that they didn't open until 4 p.m. But we were already there at 3:57 p.m., well then we waited for 3 minutes and nothing happened. At 4:05 p.m. we drove up to the window and wanted to see if anyone was there. 4:07 p.m. all the lights are still off and the chairs are still on the tables. But we saw employees. Went to the door and then wanted to go in but no one opened the door. An employee with dark hair and a bit full saw us and raised her hand according to the motto: chill out. I mean they don't open until 4 p.m. You can make sure the shop is prepared beforehand and the door opens at 4 p.m. A nice employee came to meet us and couldn't explain the situation. But we don't want to eat there anymore because we don't know what to do with the food.

Burger King... However, as far as the speed of order processing is concerned... That has nothing to do with fast food restaurants. Simply too few staff. However, there seems to have been a change. Now the restaurant is clean and the employees are really rotating. Things were definitely less pleasant in 2023

(Cuxhaven branch) Opening times vary daily depending on your mood. The reason is a lack of staff, which is shown carelessly with an A4 note on the door. We are BK fans and have now come from Otterndorf for the third time to stand in front of closed doors. Here the management needs to be replaced or the shop should be closed - hardly sustainable!

Well organized Burger King, not too crowded even at peak times

Fries are always cold.. the rules of BK say no food can be kept warm for longer than 30 minutes.. I stood in line for 40 minutes, then waited again for 10 minutes until I could order and then 30 minutes until I had my food and oh well It wasn't even made with something fresh... but I only ordered 4 fries, they were cold and rancid. I went back and said it was no longer edible, so he actually just threw a fresh bag of fries in with the other 4 He probably didn't understand that all the crap was true. After being upset a few times, he understood it... and stories like that happen almost every time. I'll only go there again when there's a new owner

Wow, I was a little surprised. Actually, you're used to being greeted politely, but the colleague at the front of the sales counter didn't even look at me. After all, this is the first person the customer sees. There is a fat deduction in the “B grade” Now the thing is, I ate my first Double Whopper in 1975 on our school graduation trip through the Benelux countries in Belgium and it's still hanging in my back room. Was totally delicious. Since then I've actually been a burger fan, but when it came to paying, my jaw dropped. Just under 8 euros, a good 15 marks, is simply too much. In the future I will drive past Burger King and think of the GOOD OLD TIMES. P.S. but also at the other provider (for a long time)

Restaurant chain, fast food of well-known quality. Unfortunately no Cola Zero or Light available, there was no indication until asked.

I stood at the drive-in counter for 5 minutes and no one seemed to want to take my order. When I was too stupid, I drove up to the window and Pflaumte.me called me straight away and said that they don't order here, she said in a very unfriendly manner I then went straight to McDonald's where I received quick and friendly service.

Good Burger King. Clean and good quality.

I only give one star, I had a really bad experience, I placed my order and there was only one car, then there were 2 cars and 3 customers. Damme makes sure the orders from the drive are ready, but the orders from the other customers were also ready and I'm still waiting for 6 nails. I don't think that's okay and I don't recommend it

It used to be good The staff alone is very questionable and the toilet facilities are poor

Experience today in your restaurant in Cuxhaven on October 26th, 2024 at 7:00 p.m. I placed an order and when I got home I discovered that part of the order was missing. When I returned to the restaurant to clarify the error, an employee named ??? towards me. Unfortunately, his behavior was rude and unacceptable, and he didn't even apologize for the incident. It should be noted that he did not prepare the food, but an employee whose name I do not know. This is not the first time something like this has happened to me. There was a similar incident about two months ago. However, at the time, a friendly employee apologized for the mistake when I returned to pick up the missing order. My order number is 521 And I called 18 times and unfortunately no answer

We ordered a burger. It took a long time even though the restaurant was almost empty. When our food finally arrived it was cold and there were several hairs in the food. PS: I'd rather go to McDonald's next door

The food is good but only open from 4 p.m.?! Who came up with that?

I was in the drive with my daughter around 4:15 p.m. today and wanted to order. I stood there for almost 10 minutes and waited for an employee to serve me. Then it got too stupid for me and I drove up, not seeing any employees anywhere. I only saw that two customers were sitting inside and eating. But then I just drove away because I was too stupid

Just close the shop. You just can't do it. If BK, then I'd rather go to Bremerhaven, they want and can do it.

Good hardening and preparation for a trip to India in terms of food

Please have the fluctuating opening times available somewhere on the internet. Or/and please fix the problem with the phone, it can't be that it's impossible to reach someone there. Already stood there twice in front of a locked door. I like eating there and lately the food there has always been good, so a lot had changed for the better, which is of course great. But the problems I described above unfortunately destroy everything again.

Today (2024-08-19 around 1430 in Cuxhaven) waited at the drive for about 3 minutes with no response. Pulled up to the window: no one in sight. Continued to the competitor. They don't seem to need it anymore. ¯\_(ツ)_/¯

Long waiting time - no ice cream or shakes and the burgers tasted better... basically in other branches! This visit felt like a real failure.

On a Friday at 9 p.m. McDonald's was more than full, well if you don't want to go you probably have too much money 🙈 I'm never coming back

We were interrupted while ordering at 9 p.m. with other guests and escorted out with the others waiting. The justification was limited to the quick answer: because we have to do it now. When a guest asked why the door was open until midnight, everyone grinned and said that that wasn't true. Incredible....

Everything freshly prepared. Received what was ordered. Very good.

We arrived at 9:54 p.m. because the opening times on Maps are still apparently wrong, ordered and paid at 9:59 p.m. and were still able to get full service even though the store closes at 10 p.m. The food was really hot and tasty, the service was great, everything was just great! Thank you!

It was a great summer party on the weekend. Nice staff, service times could have been a little faster but 8 minutes was okay for the rush. Food was very fresh and hot. Something could only be done about the ambience inside.

Great food, delicious and fresh. The summer festival last Sunday was super good, despite the high number of guests, short waiting times and fresh burgers

The summer festival that took place recently was something different and that's why it was great, the employees are very friendly and accommodating. Only the ambience could be a little better, but I'm still completely satisfied. Always happy to go there.

Last Sunday there was a children's party with a bouncy castle, fire department and the Red Cross. My children and I saw it while driving by and spontaneously stopped. This was a great decision. The children were able to let off steam before the car ride back while my wife and I ordered food. Waiting times were short and the food was super fresh and tasty.

You should definitely do a great family celebration again.

Eating sometimes takes too long! Garden is unkempt... staff overwhelmed! But everyone is nice

Who said anything about fast food here? It takes forever because there is only one employee in the kitchen...

Food was typical Burger King. However, the waiting times were very long. The burger was warm and tasted good. However, the fries were soft and certainly had a bit of texture. The two Cola machines for filling drinks were out of order. The ice cream machine was also broken at the time of my visit.

Absolute crap shop. One star is too many. Waited over 30 minutes for the order and then half of it was forgotten and the wrong burgers were also included. The drinks were warm. The employee's shoes can be resoled while walking. That was definitely the last time!

This is outragous! Ordering machine doesn't work because the closing time isn't right on the door. The staff knows this and they just let the customers waste time for a meal they won't get. Wouldn't recommend, even while starving.

I finally wanted to eat here again today. Unfortunately it is not possible because I have a dog. Where else can I take my dog ​​with me to the restaurant.

Unfortunately, the opening times are simply restricted and a note is simply hung on the door instead of making an adjustment on Google. Very unprofessional and annoying...

The burger is very good, but greasy, just like in every Burger King. Two stars because everything is applied with bare hands without gloves.

(branch in Cuxhaven) King of the month and 6 pieces of chilli cheese nuggets, ordered at the terminal (which worked very slowly). Waited twenty minutes for this simple order..! I noticed that other guests on the drive had canceled their order because it was taking too long. (I was also close to canceling, but a phone call stopped me.) The fries were in the deep fryer too long and were too dark. Burger was ok, chilli cheese nuggets were fresh. (I ordered shortly before 5 p.m., before the evening business started.) The employees work very slowly and seem slightly disinterested.

It takes a good 15 minutes to order from the machine. Very slow machines and one in three is broken. Waited 25 to 30 minutes after ordering, never waited so long in a “fast restaurant”! If you're looking for something quick to eat in between meals, you should go somewhere else!

Dirty toilets Eating for 1 menu always takes at least 20mim even if there is nothing going on. Last time I waited 45 minutes for a menu in the evening Some of the employees were unfriendly Burgers are squished and fries are thrown on top

The worst Burger King I know. Constant errors in orders and very slow due to fast food. A pity

Unfortunately, most of the food was missing or wrong. It was a shame

The shop seemed dirty and understaffed, so we waited quite a long time for our food. When the food arrived it looked carelessly thrown together, even by fast food standards. In the end, we only ate there because we didn't have the desire or patience to drive on to the McDonald's next door.

Fries were warm but old and were like cardboard. The garbage truck was bursting at the seams, the floor was sticky and the tables could do with being wiped down again. Not a good day, nothing the same. The only thing I can say is that they were only staffed by two people. The ice cream machine didn't work again. Well, it's nothing new in the store, you've already gotten used to it.

That was by far the worst performance in a fast food restaurant ever. Sunday afternoon, the branch is almost empty, I order two simple plant burgers and when I ask after 25 minutes I am told that the plant burgers take longer. The whole thing in a snotty tone. I wasn't a Burger King customer before and I certainly won't be one now.

You can hardly understand anything at the drive-in, the employees look annoyed at the customer. Waiting time was very long, about 35-40 minutes. Despite saying it again, a different side dish arrived than what was ordered. After eating there was diarrhea. The store will never see me again.

If you like good customer service and expect hospitality dont go here. Food was mediocre for the price but I’ll give Burger King credit for the vegan options, which is why I went. But Wow was I disappointed by the behavior and treatment of the employees. They were very hostile and aggressive towards my partner and I. The restaurant was clean so I give them credit for that also. But the employees are miserable and don’t want customers which is wild to me because without customers you dont have a job. I don’t know how this place stays in business. Soda machines were all broken. The food made me very sick to my stomach.

I give zero stars The worst thing I found was that they sold me their old dry chicken nuggets before they finished loading and unfortunately I didn't notice that until I got home. Addition: I didn't feel like cooking anything after work again and unfortunately I went to BK. that was a bad idea. I placed an order at the machine. and wanted to pay in cash at the checkout. the wait was incredible! They just didn't want my money. So I decided that's the way it is... :( I'm not going there anymore. Fast food is nothing special. ps. The quality is always something we butcher, even with the competition.

If you want to eat here, you should think carefully about how much time you are willing to invest. A normal small restaurant food order took ages, even though there wasn't a particular rush! Probably extremely understaffed. That was a bit stressful, but the food was fine.

I don't like these terminals at the entrance for self-ordering, but luckily you can still order here "person to person" - and that was really great: the employee gave us very good advice when ordering, recommended new products (variants of drinks) and made one herself Sample of a sauce was possible! Very fast processing and complete delivery (unfortunately this is not always a given) rounded off the perfect visit.

Even one star would be too much, we weren't served at the drive-in counter today. Why? I don't know, no one responded. When we went in the place was full. There were 2 employees at the front serving the guests. There were around 40 orders in front of us, we waited a total of around 50 minutes for our two menus and then the food was lukewarm. The dining room was dirty, everything stuck to the floor. Rarely have we experienced such poor service.

Horrible... 47 minutes wait for 3 burgers and a junior bag. The cola tasted like cleaning detergent. The floor was sticky. The staff was completely overwhelmed...

The work behind the counter is so slow that you can buy and prepare the local ingredients at LIDL next door.... The waitress is so crazy, it's unbelievable... and the ice cream machine has been broken for ages... What can you do? say.... At least it tastes as expected

I enjoy going there to eat, but if Burger King doesn't have enough people, they shouldn't run a drive-thru restaurant!! The long wait is stupid!!!

The Burger Kkng is very empty, which could also be due to the cleanliness. The shop is very dirty, as are the toilets (that's probably what the kitchen looks like too). Employees were seen as not wanting to work. According to the citizen, there were problems with margins, which speaks for the store. Thanks but no, not again

Food is as expected, as is the ambience. I would particularly like to mention the service. Very polite, friendly and accommodating. This special employee alone makes it worth coming back.

A classic BurgerKing. However, it was the BurgerKing with the longest waiting time and relatively few customers. Maybe people were reordered, but almost every order was missing something and it took forever...

Drive was difficult to understand, after a long wait we were told that the drive would only work after a long wait. We were alone in the drive! We tried our luck in the restaurant, a few people were ahead of us, not wild actually... After 34 minutes we received our order. Everyone waited a long time, many were totally annoyed. Unfortunately, things are going haywire in the store and no one has a plan. The shop is totally dirty. Been there for 1 1/2 years and the result has confirmed that I won't go there again!

We ordered food, then had to wait an hour and in the end we didn't even get everything. The chicken wings that we were so looking forward to weren't there, but we had to leave again because the break was over.

So at BK in Cuxhaven it really depends on who is behind the counter. Either the person is competent or not. The burgers are usually freshly prepared and hot. Every now and then you only have half-cooked meat or a burger or something similar is missing here and there.

I didn't get any ice cubes in my drink even though I ordered them, the person sitting next to me got Cola instead of Sprite as stated. In addition, we had to wait a long time for the food even though the drive-thru and the store itself were almost empty.

Preferably 0 stars, employees super slow, annoyed and unfriendly, waited over an hour for the order, a struggle to get the money back. There is no fast food, if you want to wait a long time you can go here... everyone else should avoid this place

I was in the drive in for 8 minutes on the intercom but nothing happened. I then drove up to the drive-in and waved to them that I would like to order. Was immediately attacked badly. Absolutely unfriendly 👎. Luckily, the Golden M is one building away

Worst Burger King ever, two orders out of the house, I had already eaten when my wife got her food, they just said sorry, she's in training after a 44 minute wait. It's a tragedy at this BK

We got chicken Mcnuggets and then we got chili cheese nuggets then we went back and got the nuggets again, even though we said it was a mistake. The work is really sad.

I liked it very much. The people are nice and competent. Gladly again.

Very bad in the whole of Germany, lack of employees, wait a long time, eat cold, you have to say drive 10 times until they understand it in general 6-

Unfortunately the grill was in repair and I was very kindly informed about it. As an alternative I took 2 chicken burgers. The lady at the checkout was super friendly and accommodating. She apologized 1000 times that I had to go without my Wopper even though I had been looking forward to it for 4 hours, hence only 4 stars. The coffee to go was great! :) If I'm in Cuxhaven again, I'll definitely eat here again!

Employee anger employee in front of his customers. Send him back and forth and expose him.

Hello, there are differences at Burger King too. Everything fits here. Great place with family or alone this Burger King has to be...

Super dupper, the manager with gray hair is very nice

You can easily park here, order and eat in the restaurant, or order and take away by car at the outside order opening

Just incompetent. Forgot a burger again today. It must be really hard to count to 4. Of course the most expensive one was also missing. That was the last time.