Burger King in Düsseldorf

The food wasn't fresh at all. I got gastritis after eating here! I'm never coming back.

Crispy fries and decent burgers. Got 2 burgers 1 fry, coke for 9,99 euro, which is a reasonable price for 1 person. Compared to McDonalds here in Dusseldorf, BK is miles better in quality

Very friendly staff. The interior of the store leaves a clean impression.

A model store. Friendly, courteous, prompt, tasty, and clean. I recommend that managers use the staff as trainers or inspectors for other stores. The industry thrives on employees like these.

I see good staff, great food and top service, I can recommend it

This is one of the best Burger King branches I have been to so far. The employees are polite and respectful. Special requests are fulfilled. The food is served fresh. Absolutely recommendable.

The employees at Burger King are very friendly and helpful. The food is fresh and tastes really good. I'll definitely be back!

Burger King was really good! The food was fresh and delicious, the fries were nice and crispy. The staff was friendly and fast, and the place was clean. I'll definitely be back! 👑

It's always clean, and the staff is friendly. The burgers are always well-made, and they don't skimp on the sauce. For me, this is the best Burger King branch in Düsseldorf!

One of the best Burger Kings I've ever visited. The restaurant was clean, the atmosphere pleasant, and the staff attentive and friendly. My burger was freshly prepared, hot, and delicious—exactly as you'd expect. The fries were perfectly crispy and well-seasoned. Even special requests were accommodated without any problems. Overall, a thoroughly positive visit—you can tell the team takes their job seriously. Highly recommended!

The store was clean and tidy, the staff friendly. The food was fresh, the Whopper was delicious, and the fries were hot and crispy. Overall, a good experience.

The Burger King is delicious, the staff is super polite, and they're happy to accommodate special requests. Absolutely recommended for everyone.

Everything is clean, the food is delicious, and the staff are friendly. I highly recommend this Burger King.

Staff is good and polite, special requests are fulfilled and the food is freshly prepared

Emergency stop, but never again: no questions asked, no requests expressed! Very unfriendly, unfortunately, the people at the counter and the restrooms were quite dirty. No thanks, no.

Very unfriendly staff. After our €25 meal, I wanted another Coke. I had to pay €3.75 for a new medium Coke.

Yes, a delicious Whopper and plenty of onion rings in the bag, not the usual 6. Highly recommended, would definitely order again! Top service at the checkout!!!

Too bad. You have ONE special request. I just want extra sauce on my two Big King burgers. Then I unwrap them expectantly... and they're as dry as Ronald McDonald's mother. Although I was immediately served new ones when I complained, it's still a shame that something like this can happen with so few customers.

Impossible to give a customer burnt burgers!!!

An absolute disaster. My wife ordered a plant-based burger and received a beef cheeseburger wrapped in green plant-based paper. The employee apologized several times and then made the correct order, but it was a deliberate deception and not an oversight because the employee was no longer motivated before the end of his shift. A second order of ours was mixed up. The employee first handed a customer their order with the wrong contents, who opened the food and packed it into the bag. Then, after I complained, the employee handed me the food. I also packed it into the bag and complained about the incorrect order before it was handed to the third customer. A complete hygiene disaster.

Big order screen is weird, the computer is messed up, the sauce I ordered was missing from the bag about.

I'm from France and it's the average BK experience but the staff there is friendly. The tortillas were tiny but nicely stuffed, the whopper is good enough and the restaurant is clean. Prices are the same compared to France and Belgium.

The staff was treated with great respect and the quality of the food was excellent.👍

Mediocre, but staff friendly and food OK.

I just paid €4 for a small bottle of still water!! Unbelievable, even at the airport it's cheaper... Never again!!!!

Worst shop in North Rhine-Westphalia, careless work behind the counter. I'm not sure if they know HACCP.

Close 30 minutes early! Super franchise system

Super nice staff and the food tastes better than at other Burger Kings

No questions asked about extras. Great!!!

I received very friendly service today. I can't say anything bad about the quality of the food or the location.

Very friendly staff and great food

Very nice guy at the drive-thru. ;)

Great service, everything is always quick and usually not full

Always delicious, along with friendly service 👍

By far the best beauty salon in Düsseldorf and the surrounding area. Especially the service! Highly recommended. 👍

The staff were very friendly and accommodating. I always enjoy eating there.

Incomplete Delivery, Lies & Hung Up About a week ago, I ordered the 2 for 1 bundle: 2 crispy chicken, 2 curly fries – only 1 burger was delivered. When I placed my order today, I was hoping that the missing burger would be included by calling, since I had paid for it. On the call, the employee brazenly claimed that only 1 burger had been ordered and that the 2 for 1 meal didn't include 2 burgers – despite a clear receipt proving otherwise. On the second call, he acted clueless, continued to lie, and simply hung up. That's not service, that's fraud. And then not even having the guts to admit his mistake? Unacceptable. I demand: 1. A full refund 2. Termination of this employee – anyone who works like that has no business dealing with customers. Order number: FTWKKQ

A pleasant and friendly employee, you can't beat the friendliness. Many greetings again to Mr. Bouhjar.

Very good service and excellent quality. We enjoy going here.

I'd especially like to highlight the super friendly service – despite the crowds, the team was very attentive and even smiled. The store was clean, orders were prepared quickly, and the digital ordering option (via the app) made everything seamless. The veggie options are also a great addition!

Everything was great. We went to the drive-thru and only had to wait a few minutes. There were three cars in front of us, so everything worked out. We'd be happy to go again!

Super cashier extremely friendly and polite

Bounjar extremely friendly and courteous

Nice staff, very courteous and polite

The service was very courteous and friendly

The young man at the drive-thru counter is absolutely reliable. Friendly, quick, and competent.

The cooperation was very friendly, quick and correct!

I often stop here during my lunch break. Always friendly and, above all, clean!

Garbage store closes its doors at 10 p.m.

The food is good but really expensive. The Long Chicken used to cost €4 (now around €6-7). The fries are crispy and taste like fries, and the burgers also have a large, varied selection with special flavors but almost everything is vegetarian. The ice cream is far too expensive and has no sauce, but the drink was a positive surprise. You could refill the drink as often as you wanted, but unfortunately that's no longer possible. Generally very EXPENSIVE Unfortunately too few employees so longer waiting times even for small orders. I wouldn't recommend the toilets but they are ok. There are comfortable seating options, unfortunately there is no view

Great bk. Has Cola Freestyle machine Even the toilets are good

Unfriendly staff Your Cola, what is it? Eating burgers cold

The last visit was a disaster: I chose a burger at the kiosk that didn't even remotely match the photo. At first I thought I got a kids menu. The marketing seems to be completely wrong. The drinks machines are now both broken and the only thing available is Cola...no other drink can be mixed anymore.

Positively surprised. It was tidy and clean. All tables were clean and the floor was cleaned regularly.

Very friendly, fast service. No errors with the order. 😊👍

The drinks machine has a malfunction.

Toilet cleaning is not that important here. Were there on March 7th, 2025 and an unfilled notice from March 7th. was still hanging on the wall.

It was almost as good as McDonalds. Good alternative!

Good ambience, nice staff and everything was clean. Top 👍👍👍

Best Burger King! I don't like eating at Burger King anywhere else...that's always my favorite place

The food still made me fart a day later. That's how it should be. The atmosphere at the drive-thru counter was romantic. All employees are the very best

Horrible sound system, it wasn't music...

We rarely go to a fast food chain and it's always a disappointment! We placed an order at the drive-thru and it was a complete disaster! We ordered normal Big King burgers. When we were told the price at the checkout, we were surprised and asked to check and repeated our order again and were told that everything was correct. Unfortunately, we trusted too much and we were on the move. When we arrived we had huge XXL burgers with bacon in them, so we couldn't eat any of them, a complete waste of food!!! I reported this immediately, I would first be asked to drive again and get a free menu, which we don't like at all!!! and the answer is customer service: « If something goes wrong in our restaurants and a product is complained about, we make improvements and prepare a new product. If take-away orders are not checked on site and are only complained about afterwards, we try to find an accommodating solution and usually make improvements by preparing a new product. We ask that you acknowledge that we do not issue cash refunds. » The answer is completely wrong and not responsible!

Time stated midnight, at Already closed at 11:26 p.m.… What can you say about that 🤷🏼‍♂️

Stop a Burger King. Neither better nor worse than other Burger Kings

Ladies and Gentlemen I am contacting you because today, January 18, 2025, I visited your Burger King branch on Oerschbachstrasse in Düsseldorf together with my partner. Unfortunately, our experience at your branch was anything but satisfactory. Already at the drinks machine we noticed that of the eight drinks originally offered, only two were available: Coca Cola and water. When I politely asked about Coke Zero, I was told it was sold out. Such a restriction is not only disappointing, but also raises the question of whether adequate stockpiling is taking place. Afterwards we wanted to wash our hands before eating. We were confronted with further serious deficiencies: The toilets had a strong smell of urine, which was unpleasant but still acceptable. However, the overall condition of the toilets was unacceptable: According to the cleaning overview, cleaning was last carried out at 12:30 p.m. - even though we visited the branch at 3:30 p.m. What was particularly serious was that there was no soap in the dispensers in either toilet. When I politely reported this to your staff, I was initially told to be patient. However, after five minutes the soap was still not refilled so I contacted the staff again. The station manager's response was shockingly rude: He told me that if I didn't like the conditions, I should go to another restaurant because the branch was understaffed and there was no time for such things. I am shocked by this response and the way they treat customers. Cleanliness and hygiene are essential, especially in the catering industry, as is respectful treatment of guests. For a station manager to make such statements is absolutely unacceptable to me. Best regards Farshizadeh

Impossible employee, unfriendly and incompetent. Orders are processed completely incorrectly. Never again !!

Very good food and nice staff. Good quality products and very tasty

I wanted to praise the staff, I forgot my handbag in the store today, after three hours I noticed it, what can I say, there are still honest people these days. The guys gave me the bag back with all its contents: money, papers, ID, driver's license, important keys, wanted to give them a tip. It's a shame that they don't have a tip fund. Thanks again guys, you're great

I've never had such a listless receptionist at the drive-in counter. I am usually asked which drink goes with the menu or which sauce. Friday 4 p.m. 3.1. 2025

My food came 2 hours later, it's so bad

I was here today on December 14th, 2024. This stupid ordering system gave me and another visitor the same number. Conclusion: more than 20 minutes of waiting time and my Whopper was cold! How does it work? My seat was really dirty. ..it's a shame I like to go to Burger King...

07.12 3:02 p.m. Drive in. Totally unfriendly and cheeky lady. Really snappy answers given

Very good fries, drinks to fill up yourself. Reasonably clean, modern shop.

Danger!!!!! 5 people after eating burgers diarrhea stomach ache and broken 😡 poor hygiene and no inspection of the meat.

Can't even order from a person anymore. €1 for a slice of cheese? Get outta here!

Dirty, stinky toilet. Faucet doesn't work, self-service area for drinks is completely glued to the floor. You could wipe it there. Sorry but no, not again.

Been there several times during the day. Overall I can't complain. The only thing that bothers me personally is that you're standing with the truck on a nearby street at a very late hour and you want to take a break and eat something warm...they're closed there. Seriously? Autohof, detergent manufacturer with 24 hour delivery and then to? Burger King just needs to be improved, as is the poultry shop next door

We left after waiting 20 minutes because we still couldn't order

Food is cold, drinks taste stale, the whole store is totally dirty, the toilets are totally dirty and broken. Ordered to eat here and got it to go.

0.5l VIO water 3.99 euros plus deposit. Crazy! Table not cleared and half of the drinks not available.

Good fries! The order was completely handed over. Everything fresh. Five stars for that. Unfortunately, the Cola mixing machines have hardly been repaired - there are four types and no Cola Zero. Too bad.

Had a quick bite to eat after a car repair

This Burger King is very well connected and can be reached from the highway in about 2 minutes. You will be served quickly both in the drive-in and at the checkout. The employees are friendly and so far there have been no reasons for complaints with orders. The only thing that still needs to be worked on is the cleanliness of the tables and benches and the drinks station. So far the seat has been dirty every time I've visited. Mind you, the visits mostly took place in the afternoon when there wasn't much activity. Either there were leftovers from the previous guests on the table, the place clearly hadn't been cleaned yet or the station for filling the drink cups was dirty and sticky. Individual drinks are often not available.

Kind staff, clean location, good food, seriousness and professionalism.

Friday at 9:30 p.m. the drinks machines are out of order, which means no drinks... annoying!

Incredible. I'm really annoyed again about the constant incompetence of the employees there! We usually get food there once a week for the family (2 adults, 1 child). Although everything is entered by me on the screen and should be clear, every second order is incorrect and incomplete. So be sure to check every order on site!! We were just missing paid food again for just under €7. There were things in there that we didn't order and that none of us eat (chilli). Unfortunately, I was gullible and didn't check on site, but only at home. But it's happened so many times now that I lose my desire to go to BurgerKing as soon as I see your sign.

Incredibly disrespectful, I ordered food and it just never arrived! It wasn't even told!!!! Never again

Food was very fresh and tasty, fast service and friendly staff

The shift manager was super unfriendly and entered my order incorrectly several times, had to correct it twice and pay again. In the end, things were missing..

Much better than Mac at least in Düsseldorf

Relatively empty dining room, but still long waiting times! The burgers are ready on the tray while the staff waits for the fries...burgers ice cold, fries "sloppy"; but the cola was great 😀! Clean guest room!

Too! Super friendly staff, great service, worth going there. Still recommended

Toilets are a complete disaster. Cleanliness in general leaves a lot to be desired.

Disrespectful, dirty and tastes like garbage!

It used to be a branch where I enjoyed eating. Unfortunately, those days are long gone. The shop is absolutely run down. Not tasty, not fresh, the service was terrible. Three weeks ago I tried again after a long time and found that things had gotten much worse. I ordered several citizens at the drive-in. Two citizens simply didn't have a meat patty in them, the rest were definitely not fresh and not tasty. Avoid at all costs, make a lot of ground.

Clean fast food restaurant, nice employees

Yes, now it's time to order the burger at the machine, the machine goes out quicker because I can't find anything so quickly, I'm not a constant visitor to this establishment, well if you don't know your way around you first have to find out how to do it The card payment worked the first time, in the end I didn't have the opportunity to make card payment or I didn't see where to go, the second time it worked, a piece of paper comes out with a number and you wait until it appears on a display, Well, it works, when we were sitting at the table I said, it's a little strange that we don't talk to each other anymore, first I'll go get some coke, the machine gives puzzles, press the cup at the back towards us and ice flows out of the machine , I can't really see that you can choose your drink on the display, which looks like an advertising board, I ask a young man next to me at the machine, he helps me, he's mastered that too, we eat and it takes a few napkins to get the hamburger spread all over my face, well maybe no exercise, we're clearing away, I have to go wash my hands, the foam in the toilet in the dispenser isn't enough, I come back and go to the counter. There's just a little air and I Question: How is it that we don't talk to each other anymore here at this issue counter? The employee asks again but he can't really understand me. A young woman who is also standing there says yes, you get used to it, maybe it is It's practical if you don't speak the same language, but I don't think the rest of it is nice. Having a quick chat, exchanging ideas and thanking each other probably doesn't happen anymore because these machines make you stop talking to each other. Luckily we don't go there often.

Best Burger King branch for me...clean and very friendly staff...quality top!!!

Great when the wings are prepared correctly 😁