Burger King in Schönefeld

I went to this Burgerking a while ago (January 2025) because I was picking up friends from the airport. I don't even know where to start. Self-service terminals all broken. Ok, that can happen. So order at the counter. A completely listless person was waiting for me at the counter and she barely managed to take my order. It should be noted that unfortunately there are no soft drinks such as Cola, Fanta, Sprite today. You could offer me water or a milkshake for an additional 50 cents. Afterwards I received my order, I ordered Plant Based Burger. My friend opened the paper and there was bacon on the plant based burger. I'm uncomplicated and understand that something like that can happen in a full restaurant... However, I was the only one at that moment. So I went back in and there was no one at the counter for 8(!) minutes. I called out loud twice. No reaction. Until someone happened to come later. I say bacon on a plant based burger doesn't work. And then the employee at this store actually starts discussing with me that I have to cancel the bacon separately. ON A VEGAN BURGER. I have never experienced such incompetence and lack of basic understanding. Afterwards I reluctantly received my order... which was also wrong again. Unfortunately, I didn't feel like queuing up again. I have NEVER experienced such unmotivated and unfriendly service. Avoid at all costs. Better get something at the gas station next door

So the food at BK or other fast food restaurants isn't particularly good, but I find it a disgrace when you wait 20 minutes and the lady practically forgets to pack the entire order. Complain if something was forgotten...

We were waiting more than 50 minutes! And at the end our order was switched! There are many other better restaurants, don't make our fault! Never again!

The worst Burger King in the world. Slow, ugly food and wrong orders. The potatoes are all small

There's a Burger King fast-food restaurant at a gas station next to the airport. The staff there were very friendly and attentive to customers, which made me feel very good. I would give him 100 points. He helped me order the food, and I'm truly grateful. I was very satisfied with the food; I highly recommend it.

...was there again in the evening, around 8:00 p.m. Unfortunately, there was nothing to eat at either Burger King or the gas station. Everything had already been tidied and cleaned.

The waitress was absolutely unfriendly and the food was great as always. Unfortunately, there are 2 important factors in a restaurant: food and service

I stood at the checkout for 20 minutes to ask a question and was completely ignored (despite waving, etc.). When two men joined me who had exactly the same question, someone was there immediately. The question was answered in the negative and was then made to look stupid. The gentlemen stayed to discuss and I left. All very unfriendly! Since I decided not to eat, I can't rate it.

Tucked away in the corner of a gas station. Clean and tidy. Very nice, friendly employees. Unfortunately a bit lost in the corner in terms of ambience.

Shouting incompetent service, cold food, lazy uninterested crew, dirty. Outsiders in the kitchen. Questionable hygiene

No, very unfriendly and no customer friendly opening hours

I can only confirm this. I asked twice whether that was really a large portion of fries for this price. It's just a disgrace.

No one responded in the drive in, waited 5 minutes

The prices are very overpriced and the burger bun was rock hard

I just got a plant-based chilli burger and unfortunately I'm very sure that I got a burger with "real" meat. It looked different and tasted different than the plant-based patties, but it was in the plant-based packaging. That's not possible!! Apart from that, the fries were also very sticky...

Always happy that everything went quickly, I can only recommend keep it up people 😉😃

Staff very unfriendly and won't talk to you. I ordered a Coke and got a Sprite! Never again!

To the front desk staff on February 21st 18:45, thank you. This is the first time in 3 years that Burger King didn't mess up my order. As for the food, meh it's okay. It's an airport...

A really, really sad hamburger, I think... :(

Age really? Wait 30 minutes for food? The woman will soon fall asleep while working! ... without words

Unfortunately, this Burger King is only recommended to a limited extent. The service and food leave a lot to be desired. Please make sure to improve it.

The atmosphere is nice, the food itself is delicious, but unfortunately they don't accept coupons (from the Burger King app). And the people who prepare and "cook" the food don't wear gloves

The staff was rude and not very willing to help. They got the order wrong twice, with missing ingredients, and then claimed that I should not expect the staff member to know everything that she is new, when I claimed that there was a missing ingredient again.

Very bad opening times for a capital city airport (this mainly refers to the gas station)

I wanted to eat a flurry (the ice cream that comes in a tub) or kingflurry, and there weren't any. I fancy an ice cream

It's a Burger King. There is nothing to recommend or rate highly. It depends on the customers. If a customer at the next table is watching a boxing match on his cell phone at full volume and others have not understood the principle of self-clearing, all this without any reaction from the staff..... If a simple question about the possibility of ordering at the counter is answered with the statement that you can pay with cash at the side counter and that a total of 3 times...

Be prepared to wait!! Was pretty busy, waited at least 30 mins, some were complaining that flight was being called, waited that long! Staff looked like it was their first day! To top it off the Coca Cola was flatter than the Netherlands, but the burger was good.

- [ ] There aren’t many dining options at Berlin Airport, so we decided to grab a quick bite here. I ordered the Whopper Jr., but the portion was quite small—nothing like what was shown on the screen when I placed my order. The taste was just okay, nothing special, and certainly not worth the high airport prices. If you’re ordering fries (Pommes), make sure to double-check whether the staff include ketchup, as they tend to forget it. Overall, it’s a convenient option for a quick meal, but don’t expect anything beyond the standard fast-food experience.

Unfortunately I can't say anything about it. I was there on Sunday evening and the shop was already closed. It seems like Burger King is only open until 7 p.m. like the gas station next to it. It's actually a shame for people who wait in front of the airport and then have to stay in their cars.

Im making this review about the Burger King outside terminal 1. The place is gross. Had to clean the table myself for sitting, no space in the trash bins. Asked for dine in and they gave me for take away. The drinks were almost halfway full, had to beg the Lassiter for ketchup and mayo, and he just threw it at me like disgusted. The entire place is super dirty. 0 customer service, what a disgusting place really. Not even the supervisor had a good attitude, is like all of them were not being paid for being there. What a terrible experience really. Burgers were cold, not properly packed. All the fries outside its bag. No ice in the drink.

My first and last time to this kind of "food"

Ordered cheese burger was luke warm and service was slow. Burger was not fresh or hot considering the length of time I had to wait. Saw someone else complaining how cold there food was. Staff seemed confused

You only pay by card????? The worst place in the world, there were cockroaches, extremely expensive to eat, if you don't want to work go to sleep on the street.

Best option in Berlin airport and also Hamza was really helpful

Be careful with your stuff. Purse stolen within minutes of settling down. Management not helpful.

The day before yesterday I got a chicken burger and yesterday I vomited 5 times and had a fever! FOODPOISNING NEVER AGAIN

What incompetence 😵‍💫 I ordered a menu with small potatoes to take away and they forgot the fries. I have decided then not to write any negative reviews and to share their cheesy onion fries with my partner. But the sauce they put on it is not cheese 😂 but spicy, chili 🌶️. Very bad. So I couldn't resist and here you have the review. Let's see if I'm lucky and the burger is at least good... by the way, the joke was expensive because I paid 27 euros for two mistakes!

They work until January 1 at 17:00.

Disgusting tables not cleaned, garbages full, orders delivered in 25min. Don’t waste your time 👎

40 minutes to get our order, dirty tables, full trash cans. To avoid

Rating 0 because they are too expensive unlike a normal Burgerking franchise and they don't have all the menus and everything is so expensive as if you were a steak restaurant., smart enough.

One star is still too many for this store! After waiting 20 minutes for the food it was freezing cold. I complained about it, unbelievably it was freezing cold again the second time. But what's even worse is that the employees (at least one of them) touched all the food while assembling the burger WITHOUT gloves and he was previously working at the cash register and touched everything. Without washing his hands, he went straight into the kitchen afterwards! I watched it closely. This is unacceptable and disgusting and actually a matter for the health department. The food there really can't be described as such...

So incredibly bad, the opening times are a complete disaster. Sometimes open, sometimes not. Whether the store is open or not is purely a matter of luck. The shop is currently closed for repair work. The drive in is permanently closed due to staffing problems. When the place is open, the burgers are usually fresh and hot. If you were more reliable, you could earn more money 🤷🏼‍♂️

Ambience would have been nice Staff unfortunately very unfriendly towards older people not customer oriented Unfortunately German language is missing! Very inappropriate, listless employees 12/26/24 around 12 p.m

Something sweet quickly before departure Don't think of bürger king at BER airport You won't be served at all if you don't place your order at the terminal But you can only pay with ec You stand at the checkout for 15 minutes and are not even spoken to, just looked at stupidly They finish the orders from the other guests or take drinks, put them at the cash register and stock the fridge This is the second time you've stood there forever and been ignored I've never experienced anything like this anywhere Just disappointing there The people who work there need some customer training

The employees just chat. After 10 minutes I asked for my food, then they started working and made fun of it. Not recommended

You can eat there once. I wouldn't recommend eating there regularly. The staff is ordinary. We waited 20 minutes for our order.

I tried the Burger King inside the terminal. Not only the portions were tiny, but they sold us ice tea instead of Coca Cola. Criminally embarrassing experience, for a first timer at Burger King. Probably first and last time.

Opening times catastrophic there, swear! It's like playing Russian roulette.

Review for BER airport outlet. 3 stars for the food. However, the service and atmosphere are poor. They got my order wrong (twice), the tables were not clean, and the dustbins were overflowing. These are signs of either mismanagement or no management at all.

The citizen is king but the poor people!

Food poisoning pre-programmed food is not at the prescribed temperature. Food is left cold. If you complain about it, you will be insulted stupidly in English. German knowledge minimal. Sad Germany

A real insider tip if you love Burger King. The food is prepared quickly and always fresh. Ideal if you want to pick someone up from BER.

Ok for a Burger King. My personal point of criticism, which always comes up: The images have little in common with the product served. I would suggest that you only pay what you get from the pledge. 😉

35 minutes for two menus. I mean "fast" food took longer than seating at restaurant.

Unfortunately closed, for how long? Probably more

It's just a typical Burger King. The employees were nice, my order came quickly. I don't understand the bad reviews, maybe they mean the branch in the terminal - but this branch is at the Total gas station!!!

Ordered a large menu, received a small one. When I asked, the employee replied that it didn't matter because I wouldn't be coming back anyway.

Staff is too slow and seems overwhelmed. The boss distributes food to those inspected and something is still missing. There is definitely a lack of structure here. December 2nd, 2024 at 5:30 p.m

I had a long brown hair on my long chicken. All employees do not wear gloves, hairnets or at least look well-groomed. Abnormal and incomprehensible how one can work like that. And if I have hair in my burger later, I just say sorry.

You can't redeem coupons and the burgers are just kept warm, absolutely disgusting

It's completely clear to me that you pay airport prices at the airport, but what you get here as large fries is an outrage. Once and never again!! I can only advise against eating something here.

I can't think of anything, just a BK. Staff was always friendly. It's neat too.

Almost all terminals are broken, no coupons accepted. But you only find out about this when you place an order. Service is different.

10 order boxes but no workers in gloves or with hair shields. Very slow service

Well, if you're honest with yourself - it's a challenge at BER. Vending machines to order yourself but in the form, basically in the busy aisle with the space available 😱. Time until “handover” takes approx. 10 minutes - fine on Sunday afternoon. Tables for eating smeared and partly littered. Service employee with sponge 🧽 etc. - none. Garbage drop-off is overfull and the service staff at the disposal are overwhelmed and difficult to deal with in some cases incomprehensible English. All in all - get there quickly, order quickly, get food, don't look around and leave the culinary place again. Burger with fries and Cola Zero as with all BK 13 euros. There are significantly better in other branches!!!

Has nothing to do with fast food.

I was there almost a week ago and the employee tore open the new cheese package with her teeth. I still have to think about it. It will be a few years before I can trust a billo burger chain...

Miserable service! Huge queue, Sunday evening, the employees have nothing to do and out of 12 self-terminals, 2 are open, the cash register is closed!!!

It took to way long time to get the food and the service was terrible. 1 out of 12 order machines was working also.

Typical rest stop, if you want to eat quickly and cheaper than at BER, this is the perfect place for you and Bürger King is also okay

Food was hot and fries...Nice restaurant to eat there... Unfortunately the TV was too loud because it only plays rubbish music [rap]

Regardless of whether you order takeaway or dine-in, the lady will always give you takeaway, the lady wanted to cheat. I don't recommend it

The restaurant is only integrated into the gas station and you can only order at the terminal. It's never taken me that long to order a Wopper because I'm not one of those computer geeks

Opens on Sunday at 11:00 a.m.... actually. We were there at 11:20 am. Self-service terminals not yet available. At the checkout there was information that the kitchen appliances were not yet ready for use and that they still needed to be heated up. Asked how long that would take... Answer about 30 to 40 minutes... then we went and ate a very tasty currywurst with fries next door

When fast food became very slow food. It is incomprehensible how one can deliver such a gastronomic failure. It's a shame that the good BK times are over.

Here you shouldn't rely on opening times and certainly not on friendly staff. Customers who threaten to lose sales are simply left behind. No order could be placed 20 minutes after opening time.

Incredibly dirty and not tidy, this at 3:00 p.m. Management would be urgently required here.

The employee looks through the phone and then prepares food without gloves. Shocker. Distasteful and 20 minutes of waiting for a burger with fries.

Clean is what else for five people standing around in the kitchen with only trash stuck to tables everywhere, dirty, dirty, dirty

I don’t ever review fast food joints but this place sucked ass. Just ordered a double whopper, a cheeseburger, chilli cheese with fries and a drink. Firstly the food was decently presented but COLD. That wasn’t the problem though. I got a single whopper. The fact that we waited 20 mins for the food was ridic. The people at the front were also borderline useless. To top it off the coke was 100% flat. It was like drinking sweet coke flavoured sugar water with no gas. If you are hungry and are waiting on a train, Don’t go there. It’s better to go hungry and get food somehwhere that’s competent in making fast food.

Well, i had to wait 35 mins just for a whopper, many others left the place without the food otherwise they would miss the flights, you should just close the kiosks when you get an order from 30 people school class… and should finish these orders without accepting new ones. And what is the point of having 12 kiosk while only having 4 employees.

Airport down! The last knapsack. Crispy chicken meat is cold and getting smaller and smaller. Customer fooling. And that for the price. You should be ashamed. And that for the price. And then there are unfriendly staff and no one can speak German. Last time there🤥 Cheering on guests👌🏼🙄 And the chili cheeseburger is 5 times better at McDonalds. Here the meat patty is ridiculously small😅 you can only eat one roll😅

So, unfortunately there are only incompetent people working here who obviously can't even manage to fill the bag according to the list. Quetschi is not included in the children's menu even though I asked. How degenerate you must be. I've never experienced anything like that!

I placed my first order at the ordering machine. I was about to do the second one when an employee shouted that I should come pay in a very, very unfriendly tone. FOOD WAS COLD. Never had such a bad experience in a civil war

Worst Burger King in my life. The burgers were cold and buns stale. Not worth the calories or cash.

Unfortunately, the opening hours 0 stated correspond to reality. That's why I recommend going there, it's usually closed anyway!

Opening times were not stated correctly, we found ourselves standing in front of a locked door.

The usual fast-food served by relatively bored staff

Open until 11 p.m. and closed at 9:40 p.m

Very bad service, dirty tables, staff without any coordination, just staring at the screens and talking to each other. + 30 min for a burger. Disaster.

As always, the food was sticky.

Food was carelessly prepared, not really warm and we waited half an hour for it. Trash cans overflowing, no one taking care of it. The self-ordering terminals have switched themselves off due to the high order volume. A disaster of a “fast food restaurant”

Terrible. If your flight departs within 5 hours don't bother, your "food" will not arrive in time.

October 2nd, 2024 - 10:55 Arrive at the gas station and I ask if the Burgerking counter is closed. “Yes, but it opens at 11 a.m.,” says one of the employees, who is putting packaged drink cups on the counter. I wait 10 minutes and ask again when it will finally open. The next employee says in barely understandable German that the Burger King counter doesn't open until 12 p.m. What kind of information management is this? The website, the app and even an employee say the store opens at 11 a.m., but none of that is true. The hut remains closed. BurgerKing is really the last resort and the only thing you can do professionally is scare away customers.

we waited for an hour and in the end we had to get on the plane

What a disgrace! We arrived at the branch hungry at 5:00 a.m. and it was supposed to have been open for an hour. Nothing there, not a soul anywhere. How can you call something like that service? Preferably 0 stars!!

I think I'm reviewing the right Burger King - T1 at BER. The wait for food was poor, the size of the food was laughable. Luckily I did originally only want a single cheeseburger and small fries but it worked out cheaper to get double cheeseburger with large fries and large drink than single cheeseburger and small fries. As it happened the double cheeseburger is smaller than the last Happy Meal cheeseburger I had, and the fries were definitely small! The tables were left a mess and not because customers wouldn't clean up after themselves but because they COULDN'T clean up after themselves; the bins were overflowing. Manager (I assume was the manager based on clothes) was doing pointless busy work, and another member of staff was eating whilst serving which isn't very hygienic.

I have to say I'm surprised at how good everything turned out there. I love eating at Burger King

I've been standing in line for 25 minutes waiting for my food. Fast food is defined differently at Burger King