bona'me Factory GQ in Köln

The food that we ordered was unfortunately very spicy, you could only taste the spiciness and the bulgur rice was unfortunately hard and not through the bread was unfortunately burnt I didn't feel like complaining because the order also unfortunately took a while

We've stayed at this location several times and are always impressed by how friendly, clean, and lovingly decorated everything is. This starts with the warm welcome, continues with the outstanding quality, the very friendly service, and the feeling of having a wonderful stay. We highly recommend it and thoroughly enjoy everything. Thank you to the entire team; we'll be back again and again!

Always top-notch – my absolute recommendation👌🏽 The Boname Factory inspires me every time! The ambiance alone, with the impressive memorial at the entrance, is an absolute highlight and makes the visit special. From the warm welcome to the open kitchen, the stylish bar, and the attentive service, everything is just perfect. Stefania, in particular, impresses with her professional, warm manner – a true figurehead! The taste? Outstanding – creative, high-quality, and full of attention to detail. For me, as a regular, a favorite spot with a guaranteed feel-good factor ✨

First Impression: A Place to Avoid Upon entering the restroom facility, an unpleasant, pungent odor was immediately noticeable – a mixture of urine, damp paper, and musty air. This first impression boded poorly and was unfortunately more than confirmed as things progressed. ⸻ Cleanliness and Condition • Floor: Dirty tiles with visible dirt marks, scattered scraps of paper, and puddles of water that had obviously not been mopped up in a while. • Walls and Doors: Numerous fingerprints, splashes, and dark stains on the tiles and doors. The walls appeared generally unkempt and not cleaned regularly. • Toilet Bowls: Limescale and visibly dirty around the edges. In at least one stall, the toilet was clogged and not marked "out of service" – an outrage. • Mirrors and Sinks: Water stains, soap scum, and dirty edges in the bowl. The mirrors were fogged and smudged. ⸻ Hygienic Equipment • Soap dispensers: During my test period, not a single soap dispenser was functional or filled – a serious hygiene problem, especially in a restaurant with heavy customer traffic. • Paper towels/hand dryers: The paper towel holders were empty, the electric hand dryer only worked sporadically and blew lukewarm, weak air – an inadequate substitute. • Toilet paper: Two of the three tested stalls were completely devoid of toilet paper. • Hygiene products: No trace of disinfectant or trash cans for feminine hygiene products – a clear deficit in basic amenities. ⸻ Conclusion: A serious deficiency The Boname Factory's restrooms stand in stark contrast to the restaurant's otherwise ambitious overall concept. The inadequate cleaning, poor maintenance, and complete lack of basic hygiene equipment give the impression that management doesn't take the restrooms seriously. This is an absolute no-go for a modern restaurant. Especially in times when cleanliness and hygiene are so highly valued, this neglect is not only disappointing but also potentially damaging to the restaurant's reputation. ⸻ Restroom rating (0–10 points): 2/10 The only point: The restrooms are basically available. Everything else currently lacks any kind of hygiene standards. Recommendation to management: Urgent deep cleaning, immediate provision of soap, paper towels, and hygiene containers, as well as a permanent cleaning and inspection system

I celebrated my birthday there. It was decorated exactly as I had hoped. The service was great, the food was delicious, and we sat there for hours. I even got presents, and we felt really comfortable and at home.

The only point deducted is because the ordering process is completely digital. You view the menu and order via QR code, which I find very impersonal. This is, of course, a matter of taste. Nevertheless, the food and the selection were excellent.

⭐️⭐️⭐️⭐️⭐️ Absolutely amazing Turkish breakfast! Everything was fresh, flavorful, and beautifully presented. The variety was incredible – from cheeses, olives, and fresh veggies to warm bread, simit, and delicious spreads like honey and clotted cream. The tea kept flowing and the atmosphere was warm and welcoming. A perfect spot to start your day – highly recommended!

Generally speaking, it's a nice restaurant with interesting dishes. It's good value for money. However, cleanliness is a topic that isn't given enough attention. You should go to the bathroom after eating.

Disappointing and disrespectful – never again! Due to my scoliosis, I politely asked for a padded seat. Instead of addressing my health needs, I was met with a contemptuous snort and an annoyed eye roll – absolutely disrespectful! The service was extremely unfriendly and lacking in service. We then decided to leave the restaurant without even eating breakfast. It's clear to us: We'll never come back here. Friends and family have already informed us about our experience.

Eating at the Gerling Quartier as an employee was great. The food is also very good—especially for a chain restaurant.

The food was very tasty and the location was really good 👍🏻

Love this place!! Every time I'm in Cologne, it's on my *to-do* list. Delicious food; the best ice cream in the world 😍! If there were a few more vegetarian options, it would be perfect. Loud and crowded at peak times, but the interior design is still fantastic!! TOP!

A very nice shop in a prime location. Very friendly service, who catered to every request and/or found a solution. There's no doubt that the food is simply delicious.

Very nice staff and delicious food

My new favorite restaurant in Cologne! You walk in and immediately get the feeling that everything here is overpriced, but no – the prices are average. A very stylish design, fantastic dessert selection, and kid-friendly! Simply great!

The atmosphere is wonderful and very relaxing. The waiters don’t hover over you. The food and drinks are excellent, and the menu is carefully curated. It would be even better if the menu were a bit more extensive. We had a great time. After the meal, we ordered tea for two, but unfortunately, it was stale — overly strong and cold. Other than that, it's the best place in Cologne.

As always, top-notch service! The food arrived very quickly and was delicious. The atmosphere was great, and the staff were very accommodating. Despite the large group, everything went smoothly. Thanks especially to Berdan.

Very nice location, delicious food! Everything was great. You really feel at home. (Thanks to Berdan and the entire staff)

Bona me Factory has never disappointed! Everything tastes amazing, the service is top-notch, and requests are catered for. Thanks to Berdan, who is very accommodating and always makes everything possible. There's nothing bad to say. Bona me Factory is and will remain my favorite and first stop!

The food was top-notch, of course. BUT YOU HAVE TO TAKE CARE OF YOUR RESTROOMS. CLEAN THEM, AND ABOVE ALL, ALWAYS PROVIDE SOAP. There was no soap on the men's side. So I'm definitely concerned about hygiene.

The ambiance was very nice. The food selection was small. Orders could be placed via mobile phone. However, special requests, such as no sauce on the burger, etc., had to be made in person to the server. Napkins and cutlery were scarce; if you called the server, he would take everything from the next table. But the food was delicious.

Great atmosphere, cozy Excellent quality Very friendly staff

Everyone's favorite store in Cologne!

Anyone who wants very good food, a good service system and a fair price has come to the right place!

We sat outside in the sunshine. Central location, but still nice and quiet due to the side street. The food was delicious.

A very tastefully decorated, large restaurant/café with an oriental flair. This includes classic and vegan-friendly Turkish dishes, and service is provided in earthenware and copper dishes. It's best to first make your presence known in the restaurant to receive a table card with a QE code so you can scan it and order. Otherwise, you'll end up waiting too long at your table. I wish the waiters were more attentive. For example, I received my food, but no cutlery, and no ashtrays were brought to the tables. Overall, though, the visit is definitely worth it!

Super delicious food, great service, and an unbeatable atmosphere in the beautiful Gerlings Quartier. When the weather's nice, it feels a bit like a vacation :) I always enjoy coming back!

Super friendly staff. Berdan, in particular, was very accommodating and accommodated our requests. We'd be happy to come back anytime.

Always nice here. Berdan provided excellent service ✨

Berdan is a super nice waiter! Our requests were taken into account, and everything else was perfect! Highly recommended!

The Berdan staff was super friendly and very accommodating. I'd be happy to come back anytime. I highly recommend it.

Unfortunately, the ordering process is a bit complicated, but that's a minor issue. You have to take a card from the restaurant reception and scan the code to bring up the menu and place your order. The service was unfriendly and inattentive. There wasn't enough cutlery, and there was a long wait for more. But since it was lunchtime, I'm willing to overlook this. I ordered a chicken curry with water. The curry was tasteless, the sauce watery. There wasn't much chicken. Simply not tasty. The highlight, however, was the diarrhea it gave me. Maybe just a bad first impression, but it was enough to make me not want to come back.

Great shop. Great service, and I was thrilled with the food.

The atmosphere of the store is very nice. The food isn't bad. Your presentations are beautiful. The staff are attentive and friendly. Would I go again? Yes 😀

We had breakfast here on Mother's Day. Highly recommended.

Visiting here again after a long time. Food is very good and is freshly prepared after ordering at the terminal, like at McDonald's or Burger King. That's the only negative thing, which is of course a personal feeling!

Saturday afternoon, the terrace was completely empty. I looked for a seat and waited for service. Waiters, cooks, etc. sat at a next table, walked in and out and past me and completely ignored me. After more than 10 minutes I left. That was the first and last time I was there.

Great restaurant with a really cool location! We were immediately impressed by the ambience – very stylish. The food was super tasty, freshly prepared and with a lot of taste. We felt completely comfortable. Clear recommendation!

We received excellent advice and service from the owner's son. Great food, great drinks, very clean store. It certainly won't be the last visit!

If you go to Cologne, this is the best place for breakfast. The waitress was very friendly and in a good mood. Thank you very much, Ms. Zehra 😊🙏🏼

fantastic! - delicious food, loving service, value for money and an all-round feel-good atmosphere. Any time! :-)

Great expansion to the existing “normal” Boname restaurants. The Factory offers other unusual dishes and delicious cocktails. The restaurant is really nicely decorated. Since you order via app and everything is served at the table, no one has to queue anywhere or anything, that's a really nice concept. Gladly again 🙃

Very nice this place — everything was great! From the service to the food — we’ll definitely be happy to come back! :)

Wonderful breakfast with first class service and delicious food I went there with my family for breakfast near the fountain. The sun was very strong that day, but the attentive restaurant manager reacted immediately and kindly opened the parasol for us - really attentive! The service was also very warm and accommodating. The food was really tasty and lovingly prepared. We felt completely comfortable. This restaurant is definitely one of my favorite places - we would love to come back!

Very nice and very good condition

There were four of us eating. Order something interesting, you scan a QR code and order everything via your smartphone. The food was great and we felt very comfortable. Very nice service and a gentleman from the kitchen gave us a few tips. Highly recommended!

I love this place! I've been here three times with my family and have really enjoyed it every time. From the reception to the order to the taste, everything was great every time. You order using a QR code and everything is brought to the table (this is different at some other bona’me locations). Both dinner and breakfast were to our liking. The coffee after every meal was also wonderful.

Very tasty food in a great atmosphere. I'd love to come back.

Very good atmosphere. Recommended for those looking for original oriental cuisine.

Always delicious, always friendly, whether for breakfast or dinner. It also has a wonderful atmosphere, I really enjoy coming here.

Food very good in a nice atmosphere, but a bit expensive.

Super delicious food and a cool location. It's really convenient that you can order online. The food was also brought very quickly.

A great atmosphere with beautiful furnishings. Delicious, oriental-inspired, modern dishes, ordered digitally at the table and served quickly by friendly staff. Small but nice, whether breakfast, lunch or dinner - there's nothing wrong with it!

Food tasteless, meat dry, falafel swimming in hollandaise from the Tetra Pak. The chicken beyti was very fatty and didn't taste like anything. The black Angus kofta were dry and cold. The ambience is nice. Waiters are very nice.

Food is rather average, but very good ambience and little waiting time.

Great restaurant, great service and excellent food. Gladly again!

At the recommendation of a friend, we came to dinner with the team. The food tasted great. The service was excellent. We were here with the whole team and were completely at peace. The ambience was very nice, especially the outside area.

Berdan and his team do a great job. Would love to come back.

Good ambience, good food, nice and friendly staff

Very tasty food! Among the staff, there were some that were super nice and those for whom friendly communication was not necessarily a core competency. Taking a little crash course on body language beforehand makes perfect sense. Then you also realize that the head pulled down with the corner of the mouth pointing in the middle of one direction means: there is the toilet. And the same swivel of the head in the other direction with the corner of the mouth down means: you can sit down there. Everything was very nice and the food was really delicious.

Nice and friendly service, super tasty food, also very quick at the table. Top ambience and first class experience!

Racist attitude if you are black

Nice atmosphere and very tasty food. We always enjoy going here. My favorite are the Izmir Köfte, but everything else tastes good too. The service is very nice and friendly. Price-wise, completely okay.

Thanks to Berdan for the great service.

Very tasty food, good value for money, great ambience

For me the best bona'me in Cologne. I can highly recommend it.

Good food. Need to use a website to order, but food comes quickly.

I was very satisfied with the service and the food. I can recommend it to everyone.🥗🍱😍👍🏼

One of the most beautiful café locations in Germany. The advice and service from Berk were great! We would be happy to come all the way from Frankfurt again for this service :)

Here you can get good Turkish cuisine with esprit. Great atmosphere and easy to order with your smartphone. It can be easier this way. Unfortunately, the toilets are not that clean. A small drawback for an otherwise great restaurant.

Excellent service and breakfast

Great ambience & generous selection of delicious and unusual brunch as well as lunch/patisserie. The service is always very courteous and helpful. We love it every time :)

Very nice employees. Love it here :) very tasty food

We went to this restaurant as the invitation of our friends during our 06-03 Cologne trip. We really liked the food and atmosphere of this restaurant. There is also a back section of the restaurant. Meals are prepared here in the open kitchen. We ate our dinner in this episode 👌

Everything is great! From location to food and service! Really super tasty! And the macaron tarts from the display case! Worth every euro! 😍

Cool concept and ambience - but the food could be of higher quality

Really very good, exotic food that is relatively cheap. You can't make a reservation for two people, but there is usually enough space. Last time I didn't realize how far back the restaurant was; There are tables that would be enough for two restaurants. You order online, so you don't have to wait forever for the waiter to not show up ;-). We had a great one Evening - unreserved recommendation!

For my taste one of the best restaurants in Cologne. Visually and taste-wise. I have rarely been served such fresh food so quickly in my life. And the ordering process is perfect.

Food was okay. Deserts were amazing. But the service was terrible. Any mistakes they make is your fault and you get side eyed for no reason. The waitress we had was nonchalant and borderline rude. Also the app doesn’t work well to order which is not good when your waitress is ignoring you when she passes by. We only got what we wanted thanks to the young man doing the dishes nearby us. Not worth the hype nor the wait.

This restaurant is an absolute disappointment. Despite many positive reviews online, the visit was a disaster. The staff seemed completely overwhelmed, the prices were completely exorbitant, and the food was simply raw - an imposition. The only positive thing was the ambience, but that's not enough to compensate for the miserable overall impression. I can't explain the good reviews and will definitely never go there again. Anyone who asks me will receive a clear warning: Don't do it!

Yes, very nice atmosphere, delicious food and nice service. Gladly again!

The food was very tasty and the service was also great and I had a lot of fun because the waiters created a good atmosphere

The Turkish restaurant we visited for breakfast in Cologne was a delightful experience. The food was fresh and flavorful, with a rich variety of traditional Turkish breakfast items, including perfectly baked simit, creamy cheeses, olives, and a delicious menemen. The atmosphere was warm and inviting, making it a perfect spot for a relaxed morning meal. The staff was friendly and attentive, ensuring we had everything we needed. If you’re looking for an authentic Turkish breakfast in Cologne, this place is definitely worth a visit!

Always great food and a pleasant atmosphere 🤩 we will try many more things from you 🤩

The best branch in the whole country! A unique mix of oriental-inspired, modern dishes in a great atmosphere. A recommendation for every visit to Cologne at any time of day. Please continue like this.

It's a good location to grab something to eat after shopping. Everything is deliciously fresh. It takes a while to get a place but otherwise everything is good. It is particularly beautiful in the front area, but a bit dark and smoky in the back.

A high quality restaurant, superbly furnished and very comfortable. The dishes all had 6 stars. I ordered a salad with shrimps, it was super tasty. The price/performance ratio was also right. There was something for everyone.

The Bona'me is very centrally located. It is surprisingly large and has a very nice ambience. Orders are placed electronically using a QR code. The food was served very quickly and we enjoyed it very much. The baklava ice cream was particularly a highlight. The staff was friendly.

Great store, great service!! My little daughter was really spoiled, everyone was totally child-friendly. Definitely to be recommended.

Very nice ambience, the interior is definitely a 10/10. The staff is also very friendly and you feel really comfortable.

Bulgur was burnt, mezze was very expensive and then you only get 3 small slices of pide. Waiters not very helpful, even when it comes to allergies. Simit, on the other hand, is highly recommended. The ambience is also very nice.

Delicious food, but unfortunately it was quite loud in the restaurant. Not a particularly large selection of drinks. Unfortunately, the digital menu only works partially, e.g. you have to constantly scroll back to where you were before. And the filters don't work.

Wow - such a great shop! Totally beautifully and luxuriously furnished, you immediately feel at home, it's simply cozy there. The food was amazing - totally cheap (less than 11 euros for a lunch that was totally filling!) and super tasty and fresh. The chicken was perhaps a little dry, but that's complaining on a high level. I'll definitely come back :)

I had the pleasure of enjoying brunch at this restaurant and I have nothing but positive things to say! The food was delicious and the selection of dishes was simply fantastic. I would particularly like to highlight the incredibly nice service from Gizem. She made our visit very special - always friendly and attentive. Thank you for the great service! I can only recommend this restaurant and will definitely come back! Gelek Spas🙏

Extraordinary and extravagant ambience, Excellent service great food! The portions will fill you up :) Order too much every time because everything tastes great :))

I recently visited the Factory for the first time and loved it from start to finish! The food was incredibly tasty and the service was great too! I was also impressed by the entire atmosphere! I'm already looking forward to the next visit!

Everything is perfect, everything tastes good, is delivered quickly... very far when it comes to gastronomy

Cozy n charming place, tasty n delicious food and lovely atmosphere..

We (2 people) wanted to eat there for the first time a few days ago during lunchtime, but we only got to the cat table right next to the entrance because all the other tables were supposedly reserved... OK, so we sat there in the cold with another restaurant-goer. The 3 of us didn't know how to order - it wasn't explained to us; There was also no QR code at the “cat table”. So I went to the toilet first because I wanted to wash my hands. I was also curious about the inside of the restaurant. The toilets were sobering... dirty. The restaurant is at most 40% full. Hmmm… fully reserved? I only saw empty seats, especially in the back…. but I really liked the interior. Back at the entrance, after my husband quickly disappeared into the toilet, I met the one employee (she also placed all 3 of us there at the front and said that there would be no more tables... because everything was completely reserved... ) asked if that was really the case, because I only saw free tables in the back area... “Yes... everything is reserved. But we also have high tables. We could sit down there” and showed me where. I “Yes, gladly! Definitely better than up here in the cold!”. She showed me a high table right by the window like from a coffee shop... "No, that wouldn't be for me to be honest" and then showed me 3 high tables next to the bar. I stayed there and waited for my husband. Then I watched 2 young men come in and because there wasn't too much going on, I could hear them asking "We haven't made a reservation, do you still have a table for us...?" And the young employee showed the two of them a table for 4. Um…. huh? So I went to her and asked her about it. Then she tells me “Yes, there will be three of them and there are only two of them”. Huh? Then my husband came and I just told him, “You don’t feel like trying out the store anymore. Two men just came, no reservations, supposedly a third was coming and they are now sitting back there... and I was only able to get this rickety high table for us. Let’s go..” We left. Maybe it would have been nice... unusual. In all that time, no one came except the two men and 3 other people who had reserved... 🤷🏼‍♀️

Nice restaurant with delicious food 😋