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Die besten Restaurants mit Restaurant mit-essen-zum-mitnehmen Essen in Wermelskirchen
1 Restaurants im GastroRanking
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Outdoor
695 Stellungnahmen zu 2 Websites
Very disappointing at the end... Be careful when reserving! A few weeks ago I reserved a table for 20 people in advance. (I specifically asked on the phone whether I could give the exact number again the day before we came - no problem!) Unfortunately we were reduced to 12 the day before... I immediately announced this by phone. A super nice young man answered the phone and passed on this information, the lady in the background was pretty angry about it and made statements like “she was supposed to call a few days ago!” This was never discussed and I specifically asked if I could call a day in advance. On the day itself, unfortunately there were only eight of us left. At the end one of us wanted to pay and we were told they would come to our table. I, who had reserved the table, was then called to the counter and informed that I would have to pay a flat rate of €25 for every four people who didn't show up! With the argument that it was bought for us. Nonsense! We weren't asked whether we were coming for a schnitzel meal, whether we just wanted to have a drink, or whether we were a vegetarian group. ;-) therefore a completely absurd argument! Nothing about it was ever mentioned in any of the phone calls or on the homepage! For a moment I was completely shocked. After speaking to the boss for 20 minutes, who remained very friendly despite the situation, we were able to find an appropriate solution for all of us. However, I am absolutely speechless about it. Our evening was over after that. The waitress who occasionally served us also became incredibly rude towards us. Ultimately... What absolutely speaks for the restaurant was that we were allowed to decorate the table ourselves. The young man who served us was also very friendly!!! :-) The food was also always good there. However, I am absolutely shocked by this event. We order there regularly and enjoy eating there too. But unfortunately that gave us a completely different feeling of “well-being”.