Die besten Restaurants mit Fast food-restaurant Essen in Hilden

I ordered food, it came quickly and was very tasty

A lot has to happen before I complain or write a meter-long review—but this has to come out now. My visit to this branch made it easy for me to finally decide to stay well away from McDonald's in the future. It has nothing to do with "fast" food or service—I simply ordered two ice creams and a hamburger (although the ordering process takes a long time, just because of the poorly functioning touchscreen—and there are so many buttons—in that time, before the introduction of ordering machines, you would have waited in line, ordered, paid, received the order, and probably already eaten the "food"). We waited 19 minutes from the time the order was printed to the time it was handed out!!!! Any pizzeria is faster. When we asked how long it would take, we were told in a contemptuous tone, "It will take as long as it takes." Another lesson learned. After waiting 15 minutes, I asked for the manager and wanted to cancel my order due to time constraints (which is why we chose fast food) and get my money back. Our order was immediately "expedited." My request to speak to the manager was ignored. The elderly lady who then assembled the three items reminded me of the movements of a sloth. To top it all off, the hamburger was almost cold, and the ice cream was warm, or even liquid. I wonder how that's possible when everything is prepared "fresh." I considered complaining, but decided against it; I had to get up early the next day. As a side story: While we were waiting, a customer came in and even dared to ask why he had been waiting 35 minutes!!! for his food. He received the standard answer: "It's taking a while, it'll be right there." Another customer ordered food "to go" and was served his food on a tray. The customer complained about the mistake, and instead of accommodating him, a paper bag was thrown at him according to the rules, "...to pack his own food." However, another server then packed it after the customer complained. I've rarely encountered such rudeness and unfriendliness. He should have done that to me—I would have thrown the food, including the tray, at him. Never say never—but this was definitely my last visit—at least not to this, additionally dirty (in the sense of "unclean"), branch. In the future: Burger King, my way!!!