McDonald's in Hilden

The queues at Mac Drive or in the restaurant are unreasonable for a system catering establishment

Almost all of the staff don't want to work, you can throw them in the bin. Every time something is missing when you open the order at home

This is the dirtiest McDonald's I've ever seen, all the tables full of tablets with trash, trash on the floor everywhere under the tables, the table surfaces covered in soap, chairs and benches too... the drop off shelf was overflowing, the kitchen area was dirty! Fries were expired, burgers were ok. Visiting time was 2 a.m. Saturday morning. The store was completely understaffed!!! The employees were still friendly and just moved around. You can't really blame them for anything... failure in leadership!!!

Chaotic order processing, lukewarm food without the usual standard, an unfriendly location manager. There are much better McDonalds!

The whole concept of fast food is totally disregarded at this restaurant, over 30 minutes waiting to order, pay , and get the food. Simply terrible!

Normal operation today, everything ok

Your women's toilets at 9 p.m. on Sunday. Are you serious? Smells like urine, floor full of “water”, toilet paper on the floor, toilets full💩 on the edge, no hand paper? Sorry if the toilet can't be kept hygienic... then how is the kitchen and MA?

Often enough we turned a blind eye. Received incorrect orders. Finally I was given a large coffee that was watery. I wanted a latte with caramel and got a watery coffee. Every time something is missing. I pay for the things and don't get the right thing. Sorry, but maybe think about whether that's okay? I'm out of McDonald's. Learn to make orders correctly. (It wasn't the first time the order was wrong)

Fries well salted, burgers always plenty sauce Except for the wrong sauce, it's always great!

20 minutes in McDrive then cold food and such unfriendly, absolute impudence

Great rest stop, very nice staff, always friendly and accommodating. Since the new truck parking spaces have arrived, you can still find a parking space a little later. 👍👍👍

Thanks McDonalds for acute kidney failure. I treated myself to a Big Rösti on Wednesday, cold, mushy, disgusting. A few hours of stomach cramps, diarrhea. Then on Saturday she went to the hospital with acute kidney failure. Confirmed Campylobacter infection. Campylobacter is transmitted, for example, through feces. The hospital immediately reported the matter to the health department. Oh and if someone says, that could have been something else. No, my wife and I ate the same food everywhere, except that I was alone at the golden M. Simply good, it's simply good at McDonald's

It's OK. Nothing special. Like everywhere. Today I waited 7 minutes for fries.

When ordering it was specifically stated that no cheese should be on the BM and yet there was cheese on it. Now I only had the choice of scraping it off the meat or throwing it away straight away because I don't eat cheese.

The food was quite good, it was there after an event in the Mitsubishi Hall and it was way too full. 40min waiting time. Food was ready on the counter for 20 minutes, despite the delivery service, then I picked it up myself. Potatoes soft

In general you can say like any other McDonalds. :)

I like the M Jammy and today I had everything very quickly, thank you

Very empty and very clean - Mondays at 3pm - I think I could get used to it

I just picked up my order and noticed that I got a vanilla shake instead of the strawberry shake I ordered! I don't like vanilla, down the drain. Not understandable for a small order!!! Sh...

Food is always warm, tastes good and fresh, one of the best I've had so far. Employees are all super friendly.

Everything's OK, McDonald's is McDonald's

One of the consistently better McDonald's 👍

Waiting time is subjectively longer than in other branches. The floor was greasy and therefore very slippery. But overall it looks tidy. The food was lukewarm.

Food was ok, premium portafilter coffee machine is probably just there to look at. Even though it was switched on and there were enough staff on site, the cappuccino came from a fully automatic machine. This was also confirmed to me when I asked again. Sorry if customers are suggested that such a coffee is available by displaying a switched-on portafilter, it should also be delivered accordingly.

I had to wait half an hour for my order and then everything was cold

What an experience! I had a great time at McDonald's Dieburg. Numerous employees were on site and offered us exceptional service that you would not expect from any other restaurant in this chain. The question from a magical employee as to whether everything was fine left us speechless. We didn't expect such service and were therefore positively impressed. Even after the meal we were asked if everything tasted good. The trays were taken from us by an employee with a smile. He properly separated the garbage. Really great! Our highlight was the free Trolli gummy bear burger. which were distributed to the guests. I recommend everyone to dine there. Wonderful atmosphere, excellent service. We'd love to come back!

Very conveniently located. Huge parking lot. Burgers were delicious as always.

Food cold, often the wrong food packed, no soft drinks for days, no carbonation in the cola, no comparison to Hilden.

Wartezeit mindestens halbe Stunde.Trotz langen Wartens Essen war lauwarm und Pommes leider kalt.Unser Tisch war auch nicht sauber.

I bought over the car counter. Everything was perfect and very friendly.

I can only agree with the previous speakers...waiting over 30 minutes for food...just way too long in a fast food restaurant!!!

It's ok, but like all maxi truck stops, it's way too expensive

Very friendly, attentive and clean.

The food and service is actually as you would expect in any branch. In this branch, however, I prefer to only go through the drive, as the clientele present makes it very unpleasant to enter this branch. You are stared at and judged. Groups as if it were a shisha bar 2.0

Fairly clean, modern and food came quickly and hot.

Unfortunately the branch is a disaster. You wait forever for the food. With the new system, fast food becomes an unreasonable wait. The tables are all dirty, the trays are stacked up so that you can no longer clear them away. There is simply no more space. I feel sorry for the employees. Four of us visit a branch on Friday evening. Nobody can do that.

Is there a slower MCD than this? I do not think so.

Anyone who loves McDonald's would love this branch. It's just unhealthy food, but it's perfectly fine for in between 👍

Placed my order at the terminal as normal. No receipt with order number received... unbelievable

Hotspot for Talahons, Zapzarap and Co.

Horrible..... I stood at the bar for 1 1/2 hours. After calling several times, someone took pity on me and allowed me to pay. Never again!!!!!

Tonight I had to wait 30 minutes at the drive in. When I asked if there was anything as compensation, the lady at the counter was rude and said there was a waiting time. OK, but 30 minutes for a car that was in front of me??????. The service is unbelievable and the attitude is great too. I would rather go to Burgerking in the future.

Got the wrong order, as always in the shop

Unfriendly staff, order canceled at MC drive. Staff is not courteous and prefers to push customers away rather than listen to customer requests. Disaster, worst McDonald's we've ever been to and will never come back.

Best Mc Donalds in North Rhine-Westphalia Always super nice service! Table service 129 and the employee comes to the table with a smile More in the video

The best employees are on the night shift. Best service

Very very good shop! A wonderful atmosphere, with very friendly staff and fast, good and effective service. What's more, there's even waste separation, amazing!

Terrible service, no exact signage of where to pay and how. Waited 25 minutes for 2 cappuccinos. Branch manager unfriendly, rude. Doesn't work at all. Not recommended!

Disaster!!!! No organization, bad service. The new system pisses me off. Far too few staff. You don't know where to pay if you want to pay cash for spills. For 2 cappuccinos and a wrap you have to wait 30 minutes. Unspeakable!!!!!

The management of this McDonald's takes its customers seriously. Therefore unfortunately only 5 stars instead of the deserved 6 stars. If there is a problem, the customer comes first and everything will be tried to ensure that you come out satisfied and full. Top store, top manager!

Ordered 2 ice creams at 11:23 p.m We didn't get there until 11:38 p.m Very bad delivery service

If you're in the mood for late night stomach cramps, you can eat here. A single battle against digestion every day - never again!!!

Waiting times are too long, unfortunately it's getting worse and worse. For two breakfast products 30 minutes waiting time...

Modern branch with nice amenities such as extra parking spaces for those who pre-order and bike drive-in.

Definitely the worst MC I've visited. Next time I'll keep driving

I wanted to redeem a coupon with number 1 gets 2. It didn't work so an employee took my cell phone and then it supposedly worked. Then I paid and was a bit surprised at the high bill. When I received the receipt I paid twice... Then the unfriendly employee said, totally annoyed, that I should wait. Now after 10 minutes I asked angrily, then the employee came and just threw the change into my car and raised his hands and said next time you'll make it really clear??? I was scared and then drove away with my cold old food. Oh yes, there were hamburgers in the bag instead of cheeseburgers. Unfortunately I only noticed it when I got home... I'll never go there again!! And especially alone as a woman!!

Goran best employee in all of McDonald's #kakosi

+33 outside and the air conditioning in the facility does not work

McDonald's stands for fast food and you would think that you would receive your order within 5 minutes. That's why you go there and not to a restaurant when time is short and you can't wait. In this branch, orders are processed without any motivation and very slowly. Waiting times of 20 to 30 minutes are standard here. If you're lucky, the food is just warm (because parts of the order are "parked" on the counter until they are completed and get cold!), correct and complete. But these are usually just exceptions. I usually find defects when checking the output. Products that are no longer available will simply be replaced with others without consultation! You should avoid the branch and go to another restaurant with similar waiting times that are reasonable for a restaurant. There you get better quality food at a reasonable price, within a reasonable waiting time. Unfortunately you have to rate this with at least one star, which is still way too high.

The last time we picked up the order, the chicken nuggets were missing. When I picked it up today, the chicken burger was delivered without any sauce and was therefore rather disgusting. It doesn't seem worth coming here anymore. Too bad.

In short. Despite the large number of customers, good and friendly service when ordering and everything that takes a while is brought to your table, and despite the long shift, with a smile on your face and a friendly: Your food, please! Again: the store was full!!! Cool, nice location By the way: I'm actually not a big fan of McDonald's. But it's very nice here

I loved this MC, people now work here who don't speak any German at all, and they can't help anyone if they need help. Really a shame for this location...

Unfortunately, I really don't like going here anymore. For example, every time you get the wrong order several times, a McFlurry that isn't even half full of ice cream, the sauces are regularly forgotten and the staff is not customer friendly either. I'd rather drive a few km further than come here :/

Once again you didn't get what you ordered!!!! You are FORCED to look in the bag before leaving the shed!!!! Once again the employees can't do it.... Order 2x fries, but get normal fries again!!!!! When you say something, the employees don't understand it because they hardly speak any German. And when they do, they get soggy!!! What's more, you now have to wait a good 30 minutes for the food to take away, the apple turnover is then cold and soggy... My money is too valuable for mush and cold, wrong food!

Waited 35 minutes in the drive for an MC menu. Disaster organized

It took an extremely long time for our food to arrive

So ein Müll, kalte bzw. lauwarme Burger, ein NoGo Nicht zu empfehlen Ich kann diese Filiale keinem empfehlen . Ich werde dort nicht wieder hingehen

I have now waited over 45 minutes for my order. I asked seven (7) times. Finally, I just wanted my money back. This McDonald's branch wasn't packed. Arrival was 9:23 p.m. I left the branch at 10:39 p.m. Disgraceful...

The fact that you have to check every (!) damned time whether the “competent” employees are packing everything up is a bad joke.

Unfortunately we didn't eat there because last Sunday around 3 p.m. the processing time for orders was enormous. Others waited over 35 minutes for their food. Win no-go for a McD. Due to the large number of people, the hygiene in the toilets was no longer that great. Apparently this is a new McD. The optics were good.

Today's style is just sad... In addition, despite there being enough staff, it was totally unhygienic. The tables hadn't been wiped...leftover food was on the floor. When it came to the toilets, I felt like I was in a train station toilet. It smelled like urine and it looked like it hadn't been cleaned for days! There were even empty beer cans next to the toilet...no more paper to wipe...unimaginable condition...

Danger! Diarrhea & stomach cramps! My nephew picked me up at a party yesterday and we went to Mcdonalds, as is usual after drinking. I wanted to try the new "M". There were also cheeseburgers and nuggets. Today I felt really bad. Not the usual hangover, but severe stomach cramps and diarrhea. I thought maybe something was wrong at the party. Asked everyone, everyone is fine. Until I just remembered that we ate meces at night. My nephew just described the same symptoms to me. He woke up at 5 a.m. with stomach cramps and diarrhea. We both ate everything. He ate half of the M Burger, just like I ate cheeseburgers and nuggets. From 10:00 a.m. to 7:15 p.m. I was on the throne easily 15 times. And I have severe stomach cramps that bring sweat to my forehead. In the meantime Buscopan was brought to me. Tomorrow we're off to the doctor. Something must have gone terribly wrong here. Either expired products, lack of cold chain or unclean work. That was definitely my last visit here.

I would like to express my disappointment about my last visit to McDonald's. On August 17th, 2024 I wanted to redeem two vouchers in McDrive, both of which were valid for different products. I was able to redeem the first voucher that I had on my own cell phone without any problems. When I wanted to redeem the second voucher, which was on my friend's cell phone, the employee informed me that this was not possible because the vouchers came from two different cell phones. So far I understood this regulation. However, the employee pointed out that in order to use the second voucher, I should go for a ride and then return with my friend's cell phone. I explained that this wasn't an option for me since my girlfriend wasn't there and I would have to make a special trip home, which would make the first burger I bought go cold. For this reason I asked for the entire order to be canceled. However, the employee insisted that I should take away the burger I had already purchased and buy the second burger regularly without a voucher, which didn't make any sense to me. I had already made it clear that under these circumstances I wanted to cancel the order completely, but the discussion continued unnecessarily, which only added to my frustration. Eventually the order was canceled but I was upset with the way the situation was handled. This incident showed me that the service and customer focus at this McDonald's needs to be greatly improved. It would be desirable if staff were better trained to respond in a more customer-friendly and flexible manner in such cases, instead of leading to unnecessary discussions and making customers feel like they are being pushed into a corner. Overall, this was a very disappointing experience, not up to the standards I'm used to from McDonald's. Best regards, Stathi

friendly staff and quick service

Everything clean, short waiting time, nice people, sun and rain roof.

Everything was great, tables clean, quick preparation, delicious There is a star deduction for the climbing tower for children, small children could fall down in the 3 climbing levels. There is no safety there, so I had to go into the tower to avoid falling

Parking lot poorly signposted, lack of parking spaces for trailers. No cleaning or clearing in the seating area within an hour.

I ordered 3 Mac smart menus and received the same WRONG order twice. I can understand that people get confused. Especially when things are busy. But if I say at the counter I would like 3.Mac smart menus, and then again because I received the wrong order, I expect the third time to receive the correct order that I paid for.

After my experience there, I decided to leave a negative review. The first time I was so disappointed, I found a fly in my nuggets! As compensation we received 10 free nuggets, which I found reasonable and therefore didn't write a review. I decided to give the branch another chance and was unfortunately disappointed again... We were in McDrive and ordered our food, then received the WRONG order! When we pointed this out to the restaurant staff and wanted to return the wrong food, they waited a while. We were given the wrong food and told “We can’t make your order right now.” Wrong orders can happen but this customer service really needs to be improved.

New McDonald’s with a nice atmosphere. In the outdoor area there is a lounge, furniture, and the food is okay as always.

I waited 50 minutes (1 Big Mc 1 double chess and 1 chess citizen) all three burgers cold! Sorry but after 50 minutes of waiting (fast food) I'm expecting something sensible! In haane wait 5 minutes and everything is ok

You can really give yourself the app with the ordering function for eating on site! Why should I use the app so that I can order the order again from an employee even though I have already paid by credit card? 🤬 Affig and the ordering terminals on site are totally lame and constantly have misfires....🙄🙈

A good fast food restaurant with vegan and non-vegan burgers. OK for a quick, small hunger. What I think is a shame is that the vouchers purchased cannot be redeemed in other federal states.

Long waiting times disastrous. You don't even have to wait that long to see the doctor

don't make an order to the parking lot. Food only comes after half an hour or not at all. Money is gone. Otherwise the food is actually good, but that kind of stuff is nonsense

I have never seen a nicer McDonald's. All clean. Toilets clean. People very friendly and accommodating. Comfortable to sit outside. Large games area. All in all very well done for a McDonalds. There are even flowers on the tables everywhere. We'd be happy to come back when we're nearby ❤️

Food cold early in the morning... We had two things returned even though we had to exchange everything... it tasted like the day before and that's what it looked like. Even the two things that were exchanged weren't really hot after the exchange and were very sparsely filled.... Really no longer recommended... A lot of money for quantity... a shame The only positive thing about McDonald's is the nice employees...

Food like it is at McDonalds. Unfortunately, it happens again and again that not everything is included when you order from Mc Drive.

Something is always missing. Either sauces or side dishes. I don't feel like checking everything every time or finding out at home that half of it is missing. If a complaint is made, an apology is made, but it is still annoying. Apparently not an isolated case according to the review. Quality control?

Tasty as expected, clean and friendly staff.

What a service mayo forgot sauce lids, and straws!!!

If you know one, you know them all... but this one is one of the better ones...

Unfortunately, no one seems to feel responsible for the MC Drive after midnight... that was a lot better.

I'll call the manager from here. I am a manager. If your employees try to blame their mistakes on the other customer, they will make even more mistakes... I threw away the order as soon as I received it. If you were there, you would see why

Restaurant: 5/5 The food is fresh, service is great. Waiting time ok. Sleeping space: 2/5 Unfortunately, this McDonalds is less suitable as a place to stay overnight. Anyone who wants to relax and unwind here with a great view is clearly wrong. The location is directly at a motorway junction. Peace is a foreign word here. Although there is a lake near the location, McDonald's does not offer guests luggage storage, making the trip to the lake difficult. The lighting of the iconic yellow M, the highlight of the visit, provided a great view. However, like the McDrive lighting, it was far too bright and was annoying all night long. Sleeping at night is a foreign concept here and respect between guests is also completely lacking. Guests regularly order burgers, fries, etc. around the clock. They don't care whether this disturbs others. The grass was full of slugs. Check out is at 5:45 a.m., which is very early, especially since breakfast doesn't start until 6 a.m. Sanitary facilities and staff friendliness were satisfactory. Food and especially breakfast can only be mentioned positively. All in all, the food is highly recommended, I wouldn't stay here again.

Dirty, unkempt and the staff is no different. That used to be better! Not good, but better.

Very nice and clean place..I can recommend it..

If you like slow food and want to wait comfortably for the cold burgers, you've come to the right place. Here you get used to MacDonalds. Thanks for that.

The outdoor playground is actually very nicely laid out. The children can play in the middle and the parents sit around them. But unfortunately this concept has not been thought through to its conclusion. There are ashtrays on every table. Childless smokers are sitting around everywhere and polluting the air. An absolutely disgusting atmosphere. Why not separate a children's playground and a smoking area so that the smokers are as far away as possible from the children who need protection. Anyone who supports this concept can also save the wall between the toilet and the kitchen.

The cleanest and nicest McDonalds I have ever visited.