Die besten Restaurants mit Desserterie Essen in Xanten

The restaurant initially scored points with good food, which was of good quality and tasted convincing. Unfortunately, the positive impression was marred by a number of organizational and service-related deficiencies. The reservation was initially recorded incorrectly, which led to unnecessary work in advance. Although the actual number of people was clarified, when the group arrived, the change was responded to in an unprofessional manner: Instead of dealing with the situation politely, guests were laughed at, which was not only inappropriate but also disrespectful. The service overall was disappointing. A missing chair at the table caused confusion, and when a solution had to be found, the affected guest was rudely reprimanded. Drinks sometimes had to be ordered several times, which indicates poor organization. In addition, the staff generally seemed annoyed, which gave the impression that guests were more of a burden than welcome. The ambience also left a lot to be desired. The lamps at the table were not charged, which spoiled the overall impression. The cutlery appeared to be of poor quality and did not fit the standards of a large restaurant. Another major drawback was the inadequate facilities of the sanitary facilities: with only one women's toilet, the capacity was clearly too low, and the inappropriately attached toilet seat seemed poorly thought out. In summary, it can be said that the kitchen is positive, but the service and organization showed clear weaknesses. For a large restaurant, it is essential to bring both the professionalism of the staff and the equipment to an appealing level in order to meet the demands of the guests.