Die besten Restaurants mit Burgerrestaurant Essen in Kempten (Allgäu)

There were three of us there on May 13, 2025. We placed our orders, and even though it was the first day the menu had been redesigned, the menu was not explained to us. When the burgers arrived, all three were cold. We spoke to the waitress and were offered a new burger. 10 minutes later, the same burgers came back heated up. The already cut part of the previous burger was visible, and my request for a change was ignored. The waitress who handed me the food handed it to me from the other side of the table, and when I tried to take it, I accidentally spilled my drink. I was brought a new one, which was included in the bill. The ice cream, which was included in the dessert, was forgotten. We pointed this out and pointed out the many incidents that had occurred. The manager's suggestion: desserts are on the house. That was fine with us. Until the bill came and we saw that only one dessert had been removed from the bill, and the ice cream, which was included, was billed separately. We assumed it was an oversight and pointed it out to the manager. She replied, "I've already accommodated you with the dessert. If I gave you a discount for every mistake we made, I'd be bankrupt." Anyone can make mistakes, but when it comes to complaint management, this restaurant clearly failed. Definitely not an option for us in Kempten. Absolutely not recommended.