VAPIANO Hannover Heiligerstraße in Hannover

I've never waited so long for my food in my life. For one portion of pasta 45 minutes.

Unfriendly service. Waited over 40 minutes for food. Not recommended. Pinsa arrived warm.

Excellent. The food was delicious and our waitress was very considerate. I recommend.

Since there seems to be a lack of staff here too, you have to wait a long time for food and drinks.

Ordering via QR code and website didn't work well, and you get your food yourself from the counter. Drinks are brought.

Food was delicious. But the shop is not well maintained, there are fruit flies everywhere and the spice racks and tables could use a cleaning.

Ordering food at the table using a cell phone was chaotic and group ordering didn't work. There are also 2 large ordering terminals like McDonald's. The food only tastes better and it is clean. It used to be really good there, but now it seemed like it was about to close.

Delicious pasta and nice employees.

2 order machines for the entire restaurant, everyone stands in front of it and you wait like crazy. Dirty tables, long wait for food.

Food was delicious. What bothered me were the dirty tables, fruit flies in the restaurant and the fact that the spice holders could have been cleaned. Two of the four toilets were broken. (Schönlanger) There is no service there, I don't need it either. The lunch deal is totally fine for 12.50 including a drink. The portions could be a bit bigger.

We ate there today with our two children and we both had stomach aches. There were a lot of fruit flies in the restaurant while we were eating, which made us suspicious and suggested that the tour was unhygienic. Unfortunately, we no longer eat at this Vapiano.

The delay for dinner made me lose my appetite

I'm one of those people who only rate the food and I have to say that the food tastes really delicious 😋. However, you also have to give the restaurant itself a rating and that wouldn't be good at all. Because you can easily find a lot of dirt that isn't cleaned and that's exactly why it's one star less. Nevertheless, I would recommend the restaurant because I only care about the taste of the dish and as I said, it tastes delicious 👍.

There are plenty of park options nearby that are easy to find. There are places outside and inside the staff is friendly, nice and very helpful. We were there with 2 children, it was great, the food was delicious and prepared quickly.

Very very tasty and the staff was super nice

There is no service, wrong coffee, wrong food (which was made again) and no good food. Expensive... dirty, sticky tables, when asked they were wiped down and it was still just as sticky, I don't want to know what was on the cloth... price/performance catastrophe... I really don't know what my sister always recommends to me. First cowwork and now that. :/

Delicious food but the system of ordering food through a QR is a delay.

Food quality is really bad, no matter what you order, you won't get it

The food was very tasty. I can recommend the gnocchi with tomato sauce. The service was also very good and friendly. Thank you for the lovely evening.

Just bad, just overpriced, noodles are hard, tasteless

Orders are lost and take a very long time.

Rather unsuitable for lunch breaks, as you can expect a waiting time of up to 50 minutes.

I am satisfied: the employees were friendly, waiting times were ok. The food was delicious! I'm grateful that there is a restaurant where you can eat gluten-free with a child with celiac disease! 👍

Today I spontaneously went to eat at Vapiano again after a long time with my daughter. Food has to be ordered via the app or terminal. We had to wait a very long time for the food. Unfortunately we didn't like it at all. The pasta was far from al dente and was very sticky. It was unpleasant to eat. There was almost no meat on my plate, but given the prices that are now being charged, that should be adequate. The portions are also much too small. We didn't like it and we said so. Still we had to pay the full price. They won't see us again as customers!!!

I went to dinner with my mother today and I have to say I'm really very disappointed. Our noodles were extremely sticky and my mom only had 6 tiny pieces of beef in her noodles. We also had to wait a really long time before we could eat (I don't know that from before). I like to eat Italian and am therefore extremely disappointed with what has become of the store, it used to be much better. The receptionist was really nice and also asked whether it was tasty (which we unfortunately had to say no) and, despite the complaint, thanked us for saying so openly. She will pass it on to the shift manager and the cooks (hope something really happens). But from my current point of view, I unfortunately have to say that I won't eat there again for the money and the small portions. I'm sorry, but you've been better before.

Vapiano is alive... I don't think much of the order terminals. Ordering at the table is easier. Staff was super nice!

The meal took forever, the noodles were more than al dente and the portions were rather small portions. I'll also add a few pictures of this unclean environment. There was dirt from several days (or even longer) in the lamp holders. The tables have been crumbled, but wiping them with a damp cloth leaves the cloth dirty. Sauce from that time hangs under the lamps and the walls are just tattered. Whoever writes here “the atmosphere is great”, I would like to know, which restaurant did you go to? I was drawn to eat here for the first and last time.

It was just great again, the service staff put a smile on your face as soon as you walked in. The chefs, as always, are wonderfully committed, friendly and accommodating. I always enjoy coming back.

We were greeted warmly at the door. There were short instructions and then we were able to order at the counter... the drinks were quickly ready for pick up at the bar and the food didn't take long to arrive. Our choice of dishes was very tasty. A very nice, cozy atmosphere and friendly, attentive staff. Price/performance top! We would love to come back very soon. Moni and Jenny

It hasn't been there for a while, ordering no longer works as usual...the new self-service terminal system is cumbersome...the prices have become extremely expensive!! And then self-service! I ordered a Cesa salad when I paid and thought I miscalculated, so expensive...far more than any good Italian restaurant without self-service! And then I had to wait another 20 minutes...true, the last time I was there...For the prices I go to the restaurant and place the order comfortably at the table...

Great evening with delicious food and very friendly staff. Our first port of call again on our next visit to Hanover. Many greetings from the Palatinate. 😊

Great service, very nice and courteous waiters and chefs. Food was great too! Tomato soup + pasta and free ciabatta :) What more could you want?! :)

Lousy pizza or pinza as they call it. Service also miserable spaghetti mediocre level now nothing to do with the old shop will probably have to close to understand that it no longer exists

So the noodles were still hard, cigarette butts everywhere and just very unclean. Staff nice. Ordering can only be done at the terminal, the QR code didn't work and menus were only available in English. Overall, unfortunately not really recommended!

Cold lasagna, no Lillet despite being offered, staff sometimes unfriendly and can't even calculate change. Not to mention the lack of service. Toilets dirty, no soap, partly demolished cabin. The inside of the cutlery tray is all sticky.

The menu has been completely slashed. When ordering at the self-service terminal, the EC machine asks me to leave a tip before I have even come into contact with a single employee. Service for this is not available, the nice herbal decorations from before are no longer necessary. Benches dirty, the leather torn in places. The tables are sticky, although the gentleman who clears the tables seems to be the only one who really takes his job seriously and wipes every table thoroughly. Waited a long time for a small order even though the store was very empty. Complete chaos at the serving counter and at the bar. "Forgotten" children's meal, instead of Bolognese I got a vegetable mash with overcooked rocket, mushrooms and traces of meat, forgotten the specially ordered toppings, served on the wrong type of pasta. I gave up trying to get this corrected after there was similar chaos at the neighboring table and it got worse with every complaint. Conversation not possible because the music is so loud that you have to shout at each other. Two out of four women's toilets are permanently closed, you look in vain for soap dispensers or towel paper, the water from the tap is a thin trickle, but everything else is flooded and filled with rubbish. That was our last attempt.

The food no longer tastes good and is overpriced

We ordered our pasta and drinks there using the cell phone ordering system. Except for paying, everything went great and easy. Unfortunately, there was no option to pay via Paypal when paying and when we tried using Appelpay it unfortunately didn't work, which is why we had to do it using the credit card function. The food was delicious as we already knew it from previous visits. We sat outside where the atmosphere was really nice and you could sit there and relax.

The Vapiano is centrally located in Hanover city center. We sat outside during our lunch break, it was very cozy. In addition, the service was great and the food was delicious (pasta al dente) and the order was brought quickly. We will be back.

Service 1 star because at least the table is cleared. Otherwise everything is self-service. Ordering is only possible at 2 terminals; due to the variety, this can quickly become a bottleneck. Ambiance is good so far. Portions are very manageable for the price, the spelled pasta was more than just al dente. Unfortunately, the price-performance ratio doesn't fit here at all.

Lovely food at reasonable prices in pleasant surroundings.

The Vapiano is now officially Fastfood Italia, unfortunately I didn't find the food as tasty as in L' Osteria, for example, and considering that you have to order at the terminal, pick up the food yourself and also the drinks, I think the corresponding prices are quite high . I didn't like it that much. There are better alternatives in the price range. Plus point: the staff was very nice.

There were Parmesan crumbs and leftovers from the previous person on the dining table. After we asked the waiter to clean the table, he took a napkin from the neighboring table and wiped it loosely. The dirt was still there, but he just shrugged his shoulders. The toilets in the basement were messy: one toilet completely clogged with paper and the next one flooded. There are dirty sprinkles of grease or something similar right next to the table on the wall. Overall, the hygiene and cleanliness there spoils your appetite. We left again without ordering.

The food is quite good, as is the ambience, but the food also has its price... but you definitely can't talk about service here, there are plates with leftover food everywhere, the tables are dirty and sticky. The ordering system may be practical, but you also have to wait quite a long time when it gets busier. So I'm definitely not coming back. Because here you are far from a nice and relaxed visit to a restaurant with friends.

A meeting place for young and old The team at Vapiano is young, helpful and very nice

Very nice restaurant, unfortunately a little empty and despite the decoration, the atmosphere is a bit cool. The food was good, but nothing particularly special.

Everything perfect. Friendly staff, always found clean tables and was completely satisfied with the food.

Ordering at the terminal made us feel a bit like we were at McDonalds. The food came relatively quickly, but unfortunately it didn't score. Cacio e pepe were tasteless, no trace of the promised cheese in the sauce. And Chicken Alfredo would have liked salt and pepper too. In addition, the noodles were a bit too firm to the bite and could have been cooked a little longer. The lunch deal is a good price though

Ordering was a bit fiddly, but the atmosphere is really nice. Unfortunately, the food didn't suit my taste and the prices are quite high compared to the quality

This meal costs €17.95. The taste was good but there was very little meat on it.

Nice staff, good food, prepared quickly.

Nice decor, very good food, noodles were very tasty,

It's wearing off more and more. I ordered the feta basil pasta. With a lot of chili but I had to look for it. Then my pasta was supposed to contain spring onions, pine nuts and cherry tomatoes but none of these components were included in the pasta

A system that is tried and tested and good. Choose and order. We eat very well prepared. I like coming here

The location is great, in the middle of the city. The staff tried very hard, but the waiting time dragged the overall average down significantly. Unfortunately I'm not happy with the price-performance ratio either. The food was, as usual, very good.

Been there during a vacation. The nice gentleman at the bar and cash register explained the ordering system very nicely. As a village child you don't know everything yet. The food was ready quite quickly and very tasty. It could have been a little more. Otherwise there is nothing wrong with it. You could also sit outside.

I have to say a lot of praise to the manager of the store, I was waiting at the TK health insurance company this morning. They opened it because I was disabled and couldn't stand for long, so the boss put the bench down for me and needed a cafe for me. I was very happy and I was also very grateful, I take my hat off to a person like that and that's all I can say. Please treat each other with respect again, without being arrogant or ignoring people. If you see a person who needs a little help, don't look away, go to the people and help each other. I would like to thank you very much for your help and the respectful treatment. Thank you very much I can highly recommend the store.

We have always enjoyed staying here, but have now had repeated bad experiences. There was no pasta because there was a technical problem. We then decided on Pinsa - it took a long time to make them, two out of three Pinsas lay under a heat lamp for ages and ended up almost cold (also very firm and tough), the staff seemed overwhelmed and confused... Prices very high - Unfortunately it was a waste of money for what was offered...

It would be nice if the process at the terminal was better explained to you on your first visit. // Some of the tables were pretty dirty. I just mentioned it briefly when paying. The background music was a bit too loud for me personally. The food, however, was really tasty.

Can't be compared with the other branches, everything was dirty, table lamps, the tables themselves, just creepy.

That was the first time I ate at Vapiano and the last. It was so terrible. The noodles were not cooked through and were still hard. I had a stone in my stomach all evening!!!! Never again

Italian food at its best shows, i was amazed with the flavours and tastes. We ordered 5 different dishes and all were great. Do not miss this fabioulas restaurant

The environment is nice and the self-service panels are very efficient, however, the Orders took more than 40 minutes to come out. It is clearly seen that the staff delivering orders are lost during delivery. The dish I ordered was missing an ingredient and I had to return with the dish to be completed. Cleaning tables takes too long. Experience of this Vapiano was not good.

Unfortunately, Vapiano has become incredibly bad. We had a pinsa. The quality and taste is super bad. The dough tastes like crispbread... the ingredients on top are just soggy and the cheese isn't tasty. Used to be one of our favorite stores - we will never go there again.

Unfortunately, we don't give pizza anymore 😪

Food rubbish, prices outrageous, service non-existent. Tables rancid and not wiped, toilets disgusting.

Very tasty food, nice atmosphere at reasonable prices. Very friendly courteous staff. Food was prepared quickly.

The lasagne was only lukewarm. Seating quite uncomfortable. Orders must be placed on two existing touch displays. The whole thing is very reminiscent of American fast food chains. However, Vapiano charges restaurant prices without offering the same service. Unfortunately the price-performance ratio doesn't fit at all.

Unfortunately it has worn off a lot and doesn't taste like it used to.

Does anyone understand this chaotic concept...

I was able to experience a beautiful rustic atmosphere, delicious food and a feel-good feeling here.

Usual Vapiano atmosphere, including food. Very friendly staff. Children's high chairs available.

They changed owner and it is the worse food experience one can now have. Pinsa instead of Pizza! What a shame. Do not go if you are looking for a good pizza or pasta or salad... In reply to the reply: the dough came pre-made & frozen from a box. It was very thick and not fluffy or really crispy at all. In reality, it tasted stale and was chewy. I cannot at all recommend this whatever it was supposed to be. Vapiano had a great product (Pizza and concept!!) as it was before it was changed and it is sad that new ownership destroyed that.

Super tasty as always. Everyone very friendly.

So the service has really deteriorated. Man waits way too long for food. Spaghetti was ordered. Otherwise it tastes good.

Best pasta in Hanover Pleasant atmosphere, good location in the city center Everything is actually delicious

When we are in Hanover we always eat there. Let's not get around it. It is cozy and invites you to linger. We will be back definitely.

Contactless ordering at the machine is extremely easy and makes the ordering process much easier. This makes eating out less stressful, especially for people who have difficulty with social interactions. You can sit here together or take your food to go. For a quick and tasty meal, Vapiano is exactly the right choice Addition: At the window seat above you can really watch random people on the street. Is a recommended activity while waiting for food

Unfortunately the food took a long time because there weren't enough staff here...

Unfortunately, today was the last time we ate with you! We ordered the same noodles as always but unfortunately they were cold and stuck to each other, were partly torn and looked really unappetizing and didn't taste good either. We then complained about the noodles and got new ones. Unfortunately exactly the same again 🥲 Didn't eat the noodles. We complained at the checkout but still had to pay.

Surprisingly delicious and stylishly decorated. However, seating options do not invite you to stay for a longer period of time

Service was good but food wasn't .. also lil bit expensive

So in itself it was pretty nice but unfortunately the food wasn't very good. In addition, the girls next to us had their cell phones stolen by a strange man who was begging for money. I find it difficult.

Just walk a few meters further to the nearest real restaurant! Unfortunately, the food is no longer as good as it used to be, there is no pizza anymore, but there is "Pinsa", which costs the same but is only half as big and only half as tasty. When I was there, something was broken and so there was no pasta. The system is still the same old confusing Vapiano system, drinks and desserts are ordered and brought to the table but the food has to be ordered and picked up from the kitchen itself (???). When we asked if we could also order food at the table, we were told that it would be "too big of a mess"... Don't ask me. In any case, it can't be due to a lack of staff, the whole "restaurant" is full of waitresses who hang around in every corner and wait for work, but then only do so half-heartedly. Our table was decorated with a wilted pot of basil and a full ashtray... So you have the feel of a bad fast food restaurant for the price of a middle class store... How this concept works is a mystery to me. In the end, the food was okay, but definitely not worth the price. I can only advise against tiramisu for €5.95 - they brought me a tiny jar with a brown cream that tasted very strongly of coffee... What about tiramisu someone has to explain to me.

Great and clean Vapiano location. Significantly better than in Berlin, for example. Short waiting times thanks to order terminals

I was there with my children 4 weeks ago. At first a bit confused about the ordering terminals, a nice service employee quickly came and said we could also order from him at the checkout. No sooner said than done - the food came quickly and was delicious. We will be back! The children's portions were a bit "mini" - certainly enough for 2 to 4 year olds. My children (8 and 11) were still hungry afterwards, so I had to order more. But everything was super tasty and the price for the children's menu was okay too.

Pinsa was far too dry, the dough felt like it was getting more and more in your mouth. Price-performance ratio doesn't fit. I prefer my Italian restaurant around the corner with table service and perfect pizza 🍕

Great ambience, great food, everything was great

The food was extremely poor, very watery and tasteless, which was different 1-2 years ago. Despite ordering yourself, the people there are totally overwhelmed and slow. For the price, I'd rather go out for a “reasonable” Italian meal.

It was even better back then because unfortunately there are no gluten-free pasta anymore. Very unfortunate. But otherwise very tasty. Just always very crowded

Homemade pasta was delicious Friendly staff Ordering on the screen took some getting used to because the selection is so large

The music was way too loud. The chairs uncomfortable.

The store is completely overcrowded, employees smell like goats, tables are not cleared and clean. Been there for the first and last time

Been there again after a long time. Very tasty pasta dish in a very pleasant atmosphere!

The service is terrible, the store is almost empty and I stand in line at the bar for 18 minutes to pick up the drink I ordered myself.

Very nice restaurant. The food was very tasty . 😋The service there is nice and very attentive. Thank you, I'd love to come back😁

After two years, stopped by the Vapiano Hannover city center again. When ordering at the terminal you felt like you were at McDonalds, after all the pictures of the dishes whetted your appetite. Ordering wasn't relaxing because people were waiting behind us (there are only 2 terminals!). We wanted to look for a place on the upper floor, but all the tables hadn't been cleared. Unfortunately, the food wasn't as tasty as the pictures promised, the ambience was like a year ago, just dirtier overall. Conclusion: I used to enjoy going to Vapiano, today was the last time... no longer recommended.

All in all OK. Even if Vapiano unfortunately no longer has the flair it used to have.

Guter Service, Sehr Gutes Essen, Freundliches Personal.

THE CESAR SALAD TASTES EXCELLENT I HAVE EATED IT FROM TIME TO TIME!