Vapiano in Bonn

Very nice service, good service, delicious cake and wine. We had a nice evening, highly recommended.

Very tasty, hot food. It wasn't too crowded, calm ambience. You can either put together your order yourself at an order point with a pager or conveniently at the table using a QR code. I think it's great that you can add or deselect precise ingredients. The portions are completely sufficient. There is one point of criticism for the toilets. Unfortunately, they weren't clean at all, and they definitely need to be reworked.

Review: Vapiano Bonn Ollenhauerstrasse Vapiano on Ollenhauerstrasse in Bonn offers a wonderful culinary experience that is perfect for a cozy evening with friends, family or even alone. As soon as you enter the restaurant you are greeted by the modern, warm atmosphere, which immediately creates a feel-good atmosphere. The open kitchen is a highlight - watching the fresh ingredients being processed into delicious dishes right in front of the guests is an experience in itself. The selection of pasta, pizza and salads leaves nothing to be desired, and the concept of preparing the dishes individually to suit your taste is simply great. Particularly noteworthy is the quality of the ingredients - everything is fresh, crunchy and of the best quality. My personal favorite is the homemade pasta with fresh pesto rosso, which tastes simply fantastic. But the pizzas are also excellent – ​​crispy, richly topped and full of flavor. The staff is friendly, attentive and always ready to fulfill requests or advise on selection. The cleanliness of the restaurant and the pleasant background music also contribute to an all-round successful visit. All in all, Vapiano Bonn Ollenhauerstraße is a place I can highly recommend. Not only is excellent food served here, but it also offers a completely harmonious overall experience. I'll definitely be back!

Regular customer, food is always great! The new changed concept is a bit impersonal but efficient.

A nice and cozy restaurant, the staff are super nice.

6 stars if possible, keep it up!

Price-performance ratio is totally wrong. Noodles are sticky, shrimp and minced meat can hardly be seen and then you have to give a tip beforehand. Rarely have we had such a bad meal. I really can't recommend it any further.

The first impression is reminiscent of the Mitropa flair in the east. On second look you have to revise that. Friendly staff, quick service and the food is adequate. The lady at the desk put a lot of effort into helping me - thank you!

Great food! I've been a customer here for years. Dear Anja was also really nice every time, always in a great mood. ❤️

Stylish pizzeria on the outskirts of Bonn. A bit remote but still well attended. I actually think the concept with ordering terminals and self-service is pretty cool, but the price should be accordingly. This is comparable to other restaurants that offer service. My pizza was ok but not a highlight. All in all rather mixed here.

Been here for the first time in a long time. No more consumption cards, everything via cell phone. Notifications don't work, ready for collection is shown as picked up, half didn't come at all, extras were forgotten. In general, the earlier flair of “watching my food being made” is missing. And at home we both have grumbling stomachs... We won't come back again.

Average dishes for completely overpriced prices, both for the food and the drinks. Had I looked at the menu before visiting, we definitely would have gone somewhere else. Price-performance is no longer right at all, things were different with this chain a few years ago.

Super tasty and very nice staff 😊 thank you very much

Once again we ate very tasty food. And the service is spectacular (Anja). Keep it up!

I'm always very happy spending my lunch here. Always surprised by the quality of the food and the friendliness of the service staff. I can only warmly recommend everyone to take a look here!

The organization is the problem. The pinsa tastes very good, the pizza is okay, the pasta was very good. The main problem, however, is that you have to go to the issue yourself but are only informed of this via SMS (and are actually only allowed to collect it) when all parts of the order are ready. This results in the pizza piling up in the serving area and getting cold, and you end up with a - not exaggerated - cold pizza that has been stale for 20 minutes. There is also a queue at the output and one person has to put all the folders together and output them. The staff was kind enough to reheat the pizza later. 0.5 sugar drinks 6 euros. Pizza pasta 9-18 euros, tip: google “LEAN management in the catering industry” and improve it. Maybe there will be time to clean the toilet... it looked the same when we arrived and 75 minutes later.

The ambience gives the impression of a waiting room with bar tables. When we arrived some tables had not been cleared. Service was friendly but not enough staff for such a large restaurant. Food was ok but nothing special, my Cesar salad was manageable with not enough chicken strips.

Ordering via the app is a bit unusual, but okay. Food in the well-known Vapiano style. I really like the ambience, parking options are somewhat limited.

Everything is quite expensive for small portions, the ordering system is complicated.

I've been a regular at Vapiano since I was younger and I'm always happy when I'm served by lovely Anja. She has been working here for years and you can tell how much passion she puts into her work. Her friendly and attentive nature makes every meal a special experience. Anja always makes you feel welcome - no matter how stressful things might be in the restaurant. A big thank you to them for all the years of great service! 👏

The staff are very friendly and I always feel like I'm in good hands:) The food is ok, it's just relaxed. But the toilets are really sad, so dirty. But there is always soap and paper towels. That's good.

Went there for the first time and was a bit confused about the type of service and how different you can order food there. The food was good.

Very nice, large restaurant, spacious and modern. Unfortunately, service at the table via QR code didn't work, so I ordered from the machine with a beeper. The food was beautifully prepared and the staff were friendly.

It's uncomfortable, stressful, drafty, disorganized.

Ordered online, first paid for the wrong order because the cashier didn't listen, wasn't informed about the change in my order because the ingredients weren't there, way too much chili without having ordered it, and then was bullied stupidly on the phone when I asked. Thank you, never again.

Always worth a visit. Clean, well located with parking and friendly staff. Unfortunately the prices are really high these days. But the pasta is still delicious and always worth it.

Had a lovely lunch with pumpkin soup and pesto pasta. The peach tea was really good and the espresso macchiato was the perfect way to wrap up lunch. Will be going again.

Waited 30 min, order got mixed up, waited some more. The food itself was ok

Relaxed delicious lunch. Very doable with children. Orders are placed digitally. Drinks are then brought and you pick up the rest yourself.

Many, many years ago, Vapiano was a favorite for pasta and pizza for me. The ordering system has now been switched from card booking and queuing before food is served or ordered to pagers and a digital ordering system. You can think of that what you want. If you have to take over the service yourself, in times of staff shortages, fine.... However, I find it outrageous to increase the price so steeply. The worst thing for me is that the taste of the food and the price-performance ratio were subpar. The Kinderpinsa was sticky bread dough with tomato sauce and cheese and two vegetable grains. Costs 2 euros in the supermarket. No taste, no quality. The child didn't want to eat the pinsa. The Pasta di Crema, supposedly with white wine, cream, mushrooms and parsley, was served with previously unspecified incredibly dry wholemeal pasta (the information only says spelled) and tasted like cream with Maggi. There was nothing to be found of white wine or balanced taste. Three half mushrooms and no trace of garlic, as well as three crumbs of cheese. And that for over 15 euros. 4.30 for a 0.33 Cola is exorbitant and the other guest's pasta was terribly dry and served with little sauce, although not quite as inedible as the cream pasta. Positive: Upon request, sauce was delivered, but unfortunately it still had a bad taste and was not edible. Conclusion: One of the most overpriced and worst dining experiences in Bonn for a long time, with after-effects of grumbling in the stomach and discomfort, no longer comparable to the old Vapiano and, on top of that, no service because service has been replaced by digital contact and self-service, the process of which you have to guess. Too bad.

The employee gave me the WRONG order!!! I ordered a pizza but then got a pasta. I also ordered a coffee which ALSO wasn't delivered...! What a shame here, at least the people are still nice...

The restaurant has a great ambience and the staff is also very friendly. However, the food is often undercooked. The pizzas were still raw dough and the pasta was still hard. Unfortunately, I can't recommend eating here because the staff didn't respond correctly to advice. I also think that the ordering system is not suitable for everyone, as it can be very stressful and time-consuming.

Unfortunately the Pinsas are not for us. Why were these introduced instead of the usual pizzas?

Not really comfortable, more of a large hall than a restaurant. A crisp 15 euros for a simple “everyday pizza” that only tasted average is brazen and too expensive. The drinks are also significantly too expensive and there is neither beer nor wine with the meal (at least not at this ordering machine). You order from a machine (it's one of several options, some can also order at the table using a QR code), get a pager and pick up your food from a counter as soon as the pager beeps and rattles. So the “service” is minimal and even though you do everything yourself and have to pick up your food from a counter, the ordering machine asks you to add a tip to the bill when you pay. No enjoyment, no experience. But it's endlessly expensive. Once and never again.

Unfortunately, the taste of the food always depends very much on the cook. Some of the dishes are barely seasoned and only fried very briefly. Last time it was barely edible.

Good selection but a bit bland.

Unfortunately, Vapiano has declined quite a bit in recent years: Pizzas are now called Pinsen, are half the size and cost €10-15. It's probably ready-made dough, my pizza was baked far too short and was cold before the other dish was ready. There was chaos at the pickup point. Definitely no longer recommended! (The only cool thing is ordering via QR code.) Addition: Normally the reaction would be something like: "Sorry that we served you a cold (frozen) pizza, a plate of pasta and two drinks for 40 euros." Vapiano AI, on the other hand, cheekily claims that only fresh ingredients are used and the dough is made in-house...

For me it's just an overpriced canteen. Ice tea for just under €6 and somewhat awkward staff. Unfortunately it's no longer what it was. Still grateful for the food.

I ordered a pinsa and bruschetta. In terms of quality, the whole thing was fine. The vegan selection is great. However, the ordering system is annoying and error-prone. But the prices are really outrageous and not in line with the market. High prices are okay, but then the portion size has to be right. Unfortunately nothing is right here.

Probably one of the worst pizzas I have eaten since buying a frozen pizza in the microwave No taste or class or quality at all Place is clean and service is kind and yet wow, I’m shocked at food quality Also everything is done with online order and so very personal interaction. Lady at bar was nice and I could pay directly which was also nice Don’t eat here would be my honest advice

Were there today with a large group (50) of people and everything went perfectly. Great service, very nice and quick service, delicious food. Everything fresh and delicious! Plus a harmonious price-performance ratio. Can only be recommended!

Nice restaurant, nicely decorated inside, fast service, delicious food.

We were there as a public organization with 50 people, and the arrangements in advance were uncomplicated and smooth. The service was super fast, good and super friendly. The food was very tasty and the atmosphere was very cozy. Everyone was more than satisfied, we would love to come back!!! THANKS!

really tasty and freshly cooked, everything was great

I was completely amazed by Vapiano! The best pasta I've ever eaten - the chicken alfredo with extra champions is to die for. The perfect combination of tender chicken, creamy sauce and freshly prepared pasta makes this dish a true taste experience. The quality of the ingredients and the loving preparation are noticeable in every bite. Added to this is the pleasant atmosphere and friendly service. I highly recommend Vapiano and will definitely come back!

Tested again after a long time - you could have saved money. Cola from the bottle: €4.20 Mozzarella is sold as burrata. Even when complaining, there is no insight into the difference between burrata and mozzarella. That was definitely the last visit to Vapiano.

The staff understands almost no German.... A portion of pasta with extra chicken costs 17.50 EUR and is a children's plate in terms of quantity. If the portion had been twice as large, it would have been a small portion. Never again. Too bad.

Heute besuchten wir nach Jahren wieder einmal das Vapiano in Bonn, Ollenhauerstraße. Positiv fiel gleich zu Beginn auf, dass man seine Bestellungen per SB-Terminal oder QR-Code aufgeben kann. Wenn das Gericht fertig ist, bekommt man via Handy oder Buzzer bescheid und kann es an der Pick-up-Station abholen. Getränke bestellt man bei der Servicekraft. Zum Essen: Die als Vorspeise bestellten Pinsasticks waren nach unserem Geschmack etwas zu salzig. Allerdings waren die drei dazu gelieferten Dips - besonders die Guacamole - sehr lecker. Das Pasta-Gericht “All'Arrabbiata” war etwas schwach auf der Brust und hätte einen ordentlichen Spritzer Chili mehr vertragen können. Eine große Enttäuschung waren die Linguine Crema di Funghi (Champions, Zwiebeln, Sahne, Weißwein, Petersilie). Die Nudeln kleben zusammen und von der Sauce war so gut wie nichts zu sehen und zu schmecken. Sahne? Weißwein?  Niente! Gefühlt enthielt das Gericht auch nur einen einzigen Champion von normaler Größe, der in hauchdünne Scheibchen geschnitten wurde. Das absolute Highlight aber war die Pasta Carbonara Salmone❣️ Perfekt zubereitete Glöckchen-Nudeln und Räucherlachs vermengt mit einer köstlichen Carbonara-Sauce. Sehr zu empfehlen. Abschließend noch ein Lob an die freundlichen und hilfsbereiten Servicekräften.

Today we visited the Vapiano in Bonn, Ollenhauerstrasse again after years. What was positive right from the start was that you can place your orders via a self-service terminal or QR code. When the dish is ready, you will be notified via cell phone or buzzer and can pick it up at the pick-up station. You order drinks from the waitress. About the food: The pinsa sticks we ordered as a starter were a bit too salty for our taste. However, the three dips that came with it - especially the guacamole - were very tasty. The pasta dish “All'Arrabbiata” was a bit weak on the chest and could have used a good splash of chili. A big disappointment was the Linguine Crema di Funghi (champions, onions, cream, white wine, parsley). The noodles stuck together and there was almost no sign or taste of the sauce. Cream? White wine?  Niente! It felt like the dish only contained a single normal-sized champion, cut into wafer-thin slices. But the absolute highlight was the Pasta Carbonara Salmone❣️ Perfectly prepared bell pasta and smoked salmon mixed with a delicious carbonara sauce. Highly recommended. Finally, praise to the friendly and helpful service staff.

For God's sake... Terrible. Totally chaotic and totally understaffed due to vacation or illness or bad planning and therefore overwhelmed service staff. Drinks took longer than the food and the food was lower middle class. I hope that was a slip-up...

Went there for lunch. The pasta was homemade, super tasty 😋, it's definitely worth coming back, had tagliatelle with salmon. Ordering by cell phone at the table is a bit difficult depending on the reception, but the waitress is happy to help solve the problem. I found Cola expensive, drinks in general a bit expensive.

Zur Mittagszeit eine Wartezeit von gut 25 Minuten ist für ein Schnell Restaurant deutlich zu lange. Anscheinend wird das Personal nicht nur im Service Bereich, sondern auch in der Küche reduziert. Das neue Konzept bedarf einer Überarbeitung!

Unfortunately not what it used to be. Coke is offered for 4.20. Instead of fresh pizza, freshly baked pinsa is now served. Overall too expensive for what you get.

Unfortunately there were no gluten-free products on offer. The salad was bland, the dressing had hardly any taste and they tried to make up for it with eight kilos of cheese. The toilets were dirty, wet and smelly and there were no paper towels or soap. All in all very disappointing.

Very good advice regarding celiac disease when ordering, also very courteous service regarding the drinks, order was prepared very quickly and at our table! Celiac friendly! Tested with no concerns and works perfectly!

A very nice vapiano space with ample seating and a nice ambiance (however the inside gets quite loud). The food was good and solid quality as usual, though the service was very bad with two people working in the kitchen and forgetting to make the buzzer go off even if the food was ready. Apart from the huge delay, the rest was great. One more note, the cheesecake with Nutella did not taste like Nutella or cheesecake, rather a vanilla mousse.

Delicious and fresh food in a relaxed atmosphere! Very attentive employee! Recommended for families! Very child friendly!

Very friendly and attentive service.

Good food, very friendly service.

Delicious salad, friendly service and nice location!

Super nice and, as always, tasty and friendly. Thank you very much

Very good tasty food. The price is also good. Been going here for many years. Still great. (I especially recommend the chocolate cake)

Good atmosphere, nice friendly helpful staff.

After a long time we were back in the Vapiano in a group of 6 people. We waited at reception for a while only to find out that the card/buzzer method was no longer available. So we ordered from the table, via QR code and browser. The ordering logic of group and individual orders may be useful for guests who eat here very often. The ordering process was just annoying for us, especially since we were hungry. Now the drinks should be brought. With 29 degrees outside, 26 degrees in the restaurant and a children's birthday party at the neighboring table, it was really long-awaited. After 20 minutes we trotted over to the counter ourselves... There, a completely overwhelmed bartender was close to a nervous breakdown. Many satisfied guests and an obviously ignorant colleague talked to him. Initially there were no washed glasses and one of our drinks from the menu had run out. Back at the table we waited for the text message indicating that the food was ready for pickup. SMS? Yes. Because a browser notification was not possible (probably due to the privacy and security settings 😉) of my browser. 55 minutes after ordering, the SMS finally came. We were allowed to walk off again, now to collect our food. All of this at prices that you would pay in a full-service restaurant... The food was exactly what was ordered. However, the Pinsa was almost impossible to cut, despite the scissors included. Let alone chew. A pasta dish had apparently been sitting for a long time and the noodles on the edge had dried out. You used to get one or two slices of bread with your pasta dish, but not today. Personally, the amount of sauce was far too small for me. Now it was time to pay. Googlepay, Sofortüberweisung or certain credit cards were offered via browser. No PayPal. So go to the checkout and pay there in the classic way using your EC card. In short: it was too loud, too warm, far too slow and, in relation to that, too expensive.

The ambience is the best thing about this Vapiano branch!

Italian dishes made from the best ingredients in a casual atmosphere. Super friendly staff. The new digital concept is a big step forward. Order as a group at the table. Drinks are brought. Collect your food yourself without waiting. No booze wine, as usual in some Bonn pizzerias. Best gluten-free pizza in Bonn. Now please, gluten-free pasta please :-)

There are gluten free pinsa and salads!! The staff is really friendly and helpful and the food is very tasty, and there is also a large selection of gluten-free dishes!

a slightly different concept, but not quite ours Order via QR code online or at the terminal, you have to pick up food at the counter, drinks are brought. Service was correspondingly good, attentive and friendly. Food was also good, but focused on a quick meal and the concept. Not quite ours, we prefer to be served. Food was good. If you like the concept you can go here.

Delicious food, nice ambience and friendly staff. Feel free to add a little more for snacking or make the antipasti smaller so you can put it together yourself.

Very disappointed, we were there yesterday. Food doesn't taste anything below zero, the salad isn't fresh, the pizza and pizza dough tastes like the ready-made dough from the supermarket and the prices are so expensive for this quality👎. Never again Vapiano

Reef and Beef is only recommended. Homemade pasta, very competent and nice chefs and service staff! Full recommendation!

The food was very tasty and the service at the bar was very nice. Ordering and paying with your cell phone is also very convenient and easy.

Too big for me and ordering via cell phone is not my cup of tea either. I like to be served and “taken care of” in the restaurant. But I still say thank you for a nice evening

I haven't been here for a long time, but it was worth it! The ambience is still stylish and cozy. The ordering system has changed. You can either order at a terminal and take a token with you to the table, which will then report when the food is ready. Or, this is how we did it, you sit down at the table, scan the QR code at the table and order via the app, which then opens. Everyone can order individually, or you can create a group and add the others. The advantage here is that everyone receives their food at the same time. I was initially a bit skeptical about this method, but that was completely unfounded. It's really great and really easy! The staff is super friendly and the food is delicious. We live a bit away, but will make a trip to Bonn more often. Happy to come back!

As always, great food. Can only be recommended

Staff super friendly and helpful. Unfortunately the dish we ordered was no longer available. I could choose something else. It tasted great. It's a bit of a shame that, despite the digital system, you can order dishes that aren't on offer.

We ordered spaghetti. For example, I have Pasta Chicken Alfredo. Firstly, the wait to order took over 40 minutes. Then I got my food. Normally a chicken Alfredo has to have a lot of cream sauce. But I got spaghetti that was hard and inedible. Then I felt sick and had a stomach ache. There was also a lack of chicken and mushrooms. There was no cream sauce etc. So what I'm saying is it was a huge disaster!

Friendly service, good value for money

I am very sure that I ate a ready-made frozen pinsa. Taste absurdly bad, service concept represents an "anti-restaurant experience". Totally blown away that it was so bad.

Super nice employees. Pinsa and salad okay... I still miss the offers from before. However, still a recommendation

We came in and were first told that you can order digitally here. In order to even get to the menu you have to enter data. Group name, then the individual names of the guests... You click through small pictures in the pasta and salad categories, the description of which you can only read after clicking on it and then click back again disappointed. Soft drinks were all only available in 0.3. 1l water bottles apparently sold out. On one of the rare menu flyers there were dishes that couldn't be ordered digitally and should have been ordered at the "Pinsa edition"? We got up and left annoyed and disappointed, which is why I give the food the usual 3 stars without trying it. A service is not available. The lady at reception was friendly but not trying hard and the overall atmosphere was neither cozy nor inviting. It's a shame, I used to enjoy going to Vapiano.

You look at the federal highway 9 and can drink a cola that costs €4.20. Beforehand you have to pick up your own food like in the canteen. The concept of digitalization makes absolutely no sense. I invited friends over to eat and couldn't even pay for the food because everyone had to order themselves. A group order outside was not possible.

Friendly staff. Good value for money with the “Lunch Deal”. The terrace faces the street, but is still quite quiet.

The food tastes good there. It could be a bit more comfortable

I'm always happy about the creative specials menu. My personal highlight at the moment: Bruschetta with a great feta cream and diced tomatoes, perfect for summer. The staff are very friendly, accommodating and are happy to give culinary recommendations for your next visit.

Bad, just bad. Waited 30 minutes for nothing. When I politely asked whether something had gone wrong with my order, I received an extremely annoyed answer and also a gesticulated “well” and the employee clapped both hands on his pants. I'm curious whether the money for the order will actually go back to my account... Update 07/11/24: The money was given to me on July 3rd. refunded, but was debited again on 07/05/23! What kind of sh...?!

Reminds me of McDonald's. Fast food atmosphere. A pity

Good restaurant with good food. Friendly staff and reasonable prices. As a pensioner, the fact that I need a cell phone to order food is irritating and will certainly deter some of my peers from visiting.

Never again!!!! Sunday, June 22, 2024 at 3:25 p.m. were on the terrace. three tables, two tables occupied in the interior. After ordering two pizzas, a pasta dish and a salad as well as drinks, costing 80 euros, we asked about the "state of affairs" after waiting 30 minutes. This is where we first found out that the pagers weren't working and the dishes we ordered 30 minutes ago weren't ready yet. After another 20 minutes of waiting and questions, we received the food, which was unfortunately incomplete and could be described as a starter in terms of portioning and size. And if we, two "thin" adults with two children, express this, then others are likely to judge it even more drastically. The ingredients ordered and paid for were also missing from the salad. Here too, another five minute wait. We haven't been to Vapiano Ollenhauerstr for a while now. in Bonn. If you take into account the "emptiness" at the time of our presence in the restaurant, neither the preparation time of almost an hour nor the price-performance ratio are appropriate. And there's nothing in terms of taste that would perhaps justify the price. Will such a concept be able to become more established in the future?

Except for the security guard duty for the night's rest, we were satisfied. The service is in the back room of reception from around 10 p.m. to around 8 a.m. At 12:20 a.m. he told my wife that he hadn't heard any noise in the back room. The noise came from a group of cyclists who were still working on their bikes at that time and were talking very loudly.

Food is good even if the price is not justified hence the deduction. It tasted good!

Grilled vegetables like mush! Vegetarian in our party had chicken in her salad when complaining noticed vegetables and meat cooked on the same hot plate! Staff didn't seem to care or even notice. The place was totally dead. Concept very strange.

As a former regular guest, I was there for the first time in about 10 years. The new ordering system "without a card", but on a digital ordering column like in well-known fast food shops, seems inappropriate. I always found it very nice to order directly from the kitchen and watch it being prepared while I waited. My beloved pizzas are no longer offered, instead there are rock-hard pinsas with sour tomato sauce. Unfortunately, the spaghetti carbonara was a single lump and appeared to be “warmed up”. Unfortunately, the ambience has also changed for the worse; it seems much smaller than before. Recently the prices have become disproportionately high. Unfortunately it's no longer a nice place to eat, it's a shame.

The prices are really outrageous. Tachino picante once cost €8.90. Now after a few years we are at €16.50 for a portion of pasta. In return, you get a lot more in a real restaurant with service and all the trimmings. That was the last time I went to the overpriced store.

Really good is you want to eat quick and good. You have to do mostly everything so do not expect “service” but everyone there was really helping explain how things work

As you would expect from Vapiano, the food was great and ready quickly.

I visited the restaurant with my wife and son. We have often been to one of these branches in the past but we have decided to avoid this restaurant completely in the future. The prices are just ridiculous. As a guest you sometimes have to order yourself, pick up your food yourself at some terminal, the prices exceed those of luxury restaurants here in Bonn, for example the luxury restaurant Remis. Pasta with mushrooms For just under 20 €... and if you want any side dishes, you are of course willing to pay extra for them, but the extra charge that is required is just ridiculous for the ambience and the service and forever far removed from reality. Devices here from an Italian restaurant chain which is a better McDonald's for me. A bottle of San Pellegrino water, 0.75 l For just under €7 The management and management just don't have it. That's why so many branches are already bankrupt. Please hand over your business to managers who know and understand their business

The Last Supper - A Tragedy in 8 Acts (December 26, 2023) See UPDATE 01/22. and February 24, 2024 1) Arrival, the flags in front of the house are flapping, torn in the wind 2) Stair tiles in the entrance area have broken off, been patched with duct tape, and the edges are rusty. 3) Order at the table exclusively via smartphone app. It doesn't work in my Brave web browser due to a software error. 4) My request for help with ordering at the reception was dismissed with: "Then something is broken on your cell phone" and "it works for all other customers". There was no alternative solution to ordering. 5) The lasagna that my companion ordered with a “CAUTION HOT” sign on it was warm from the edge. The more I ate towards the middle, unfortunately it was cold. 6) I asked one of the plate clearers if he wanted to speak to the manager. He wrote down my table number and promised to report it. Nobody ever showed up. 7) I went to the food counter with my eaten plate and asked if the food was also available in HOT. They then put my plate in the pizza oven and handed it back to me - tolerably warmer. 8) I paid and left the restaurant completely disappointed. I have eaten at Vapiano many times over the years and have always been satisfied. This time it was a disaster, an insult and a bottomless disappointment. With this in mind, I will recommend them. P.S.: Fun on the side - take a photo of the sign on the table with QR and table code. This means you can then order food again from anywhere on this table, even days later! UPDATE 01/22/2024 // 1st chance for redress I wanted to give Vapiano a chance - everyone can make mistakes. So I ordered lasagne twice again. After a good half hour of hungry waiting, an employee comes to the table to announce that lasagna is out. Well thank you Vapiano. You completely blew the opportunity! UPDATE February 24, 2024 // So now I finally have time to deal with these slanderous vapianisti again. Oh no, they aren't, because here at Google an employee from the Ollenhauer-Str branch never answers, only an outsourced complaint management from Hildesheim. And that's exactly where there is a serious problem in house communication! Instead of falsely accusing me of "I didn't give my contact details", yes, dear Ms. N. - we wrote, we would have preferred to stay at Vapiano Ollenhauser-Str. the restaurant manager Mr. H.S.G. should ask, who I spoke to in detail about my first complaint. At least he has already put up new flags. You know, dear Vapianisti et al., if a meal doesn't turn out that well, you can formally apologize and offer the guest something to make amends. Or, like you, hit the sack again, continue to call the guest on a friendly first-name basis, even though I had already told myself not to, and then, on top of that, become cheeky and insinuate that the guest had not taken up an offer of reconciliation. Check out the etymology of service. They are very self-confident and miles away. Your choice!

What can you say, at the beginning, when Arizona iced tea was still being served, I learned to love the “system”. However, being back here at this location after a good 2 years, I felt like I was back in the Corona pandemic... QR codes on the tables, order terminals like the brand with the golden M... and you could also order at the checkout. Yes, no, it's clear - we'll be in the toilet soon... I know, "laying off" staff seems hip, but here it's a complete step backwards. The order/payment card was better than the current order system. :( Bring back the old! I don't need a website that reminds me far too late that my food has been 'built'. I always enjoyed being able to communicate with the chefs behind the counter while preparing my food - it was so analogue. Still experience gastronomy ;) Now it's "just" like any other system of catering A little tip: The oil/balsamic vinegar bottles on the table should not have a screw cap, as impatient guests won't let you open them - they won't close properly or get caught. The snorkel closures were more practical and cleaner. It is questionable whether I will visit you again after this negative experience.

Leider ist sowohl der Service als auch die Geschwindelt unterirdisch. Wir warten mit kleinen Kindern seit mehr als einer Stunde auf unser Essen, Viel los ist leider nicht. War unser letzter Besuch bei Vapiano. Schade.