Ursula Gaststätten Restaurants Erkens in Alsdorf

I'd give the service a solid 10 stars. This place is truly worth a visit.

Not recommended – disappointing experience Unfortunately, my visit to this restaurant was entirely disappointing. The employee who served us was unfriendly, appeared disrespectful and responded to questions in an annoyed and short manner - no trace of hospitality. The restaurant also left a lot to be desired in terms of cleanliness. The table was not cleaned properly and the entire ambience did not give the impression of being well maintained. The absolute low point, however, was that there was hair in my food - an absolute no-go and extremely unhygienic. I don't expect an experience like this in a simple or upscale restaurant. One thing is certain for me: I will not visit this restaurant a second time.

Freundliches Personal, leckeres Essen, bestimmt wieder!

The service is very friendly and competent and the food is very tasty 😋 Price performance is appropriate. I'm always happy to be there.

Edit: Unfortunately it's a lot slower...orders take forever (even at normal times), something is always done wrong despite the information and the portions are also smaller. Quality also suffered as a result, for example pizza rolls were very crumbly and dark. It's a real shame!! Best supplier, Italian in the area. Super tasty, both pasta dishes of various kinds and pizza. Service was also 1A, really nice and warm. We have ordered or picked up here several times. Always been very good. 🫶🏻 you were the main supplier during the move 😅