TImeOut in Dormagen

A full 4 points for the food. It was exceptionally delicious, except for my salad being a bit sandy, but everything else tasted absolutely excellent. The location and the ambiance are also very appealing. BUT the staff and the service were awful. The staff were constantly bickering with each other, which was truly horrible; it ruined everything for us. One of the waiters yelled at us in the restaurant, right in front of us, that he was going home. There was also loud, violent yelling coming from the kitchen. The seemingly newly hired waitresses clearly had no real training at all, often standing there clueless, and somehow doing everything wrong and knowing nothing. Orders were taken incorrectly and booked incorrectly. And they didn't even honor our online reservation, so we had to sit inside instead of outside in the nice weather :-(((( I don't understand why they offer online reservations when you apparently only have to reserve by phone?! Also, I don't understand how a team can work so unprofessionally?! Great food, great location, and then such embarrassingly bad service with the whining and screaming like you're in kindergarten. That's really embarrassing. It's a shame, especially when you're sitting in a restaurant with children. Well, that just wasn't okay, folks :-(((

Very charming little hotel in the old town, right on the city wall. Passions, there is no restaurant business anymore. But there are nice restaurants all around. The rooms are lovingly furnished, delicious breakfast. We'd love to come back.

Unfortunately, our first visit to the Fährhaus Zons was very disappointing. During our meal, an unpleasant incident occurred – a hair on the plate, or rather, on my schnitzel. Instead of an apology, the staff simply responded with a disinterested "Oh!" – which was quite disappointing. I was asked if I wanted something else – of course I did, after all, we were there to eat with friends... The second disappointment came with the bill: For a small bowl of mayo or ketchup (estimated at about 3 tablespoons), we were charged €1.50 each – the same for mustard. This pricing is truly unreasonable and unfortunately seems simply outrageous! The restaurant's location directly on the Rhine is truly beautiful, but given our overall experience, we won't be eating there again in the future. It's a real shame – we were looking forward to a pleasant afternoon.

Super tasty octopus 🐙. Nice service and it's nice to sit at the fountain when the weather is good.

Just tried the chicken doner sandwich. Very tasty and tasty prepared.