Thai Chili Buffet &Wok in Dresden

IB training restaurant. Small offer for small money, unfortunately it doesn't taste good and you're not allowed to look too closely into the kitchen.

Ich hatte für eine Woche ein Zimmer gebucht und war erstaunt als ich bei der Anreise eine verschlossene Pension vorfand. Nach einem Telefonat bekam ich einen Code für den Schlüsseltresor und konnte das komplett ge- und verschlossene Restaurant/ Pension betreten. Zugegeben: es war Ruhetag!!! Aber Ruhetage für eine so schöne, idyllisch gelegene Pension finde ich persönlich äußerst ungewöhnlich! Telefonisch wurde mir versprochen, ab Dienstag wäre man für mich da. Leider war das nur eine Floskel, denn ich blieb die ganze Woche allein! Bezahlt habe ich die komplette Rechnung plus Bettensteuer Mitte der Woche, aber nicht beim Pensionspersonal sondern bei einem Kellner und zwar Mittags, denn obwohl das Restaurant normalerweise bis 22.00 Uhr geöffnet hätte (lt. Aushang) waren die Türen bereits 20.15 Uhr geschlossen.

Service was very good and friendly. Parking spaces were very limited during our visit, but this was probably due to a family celebration. The food was delicious. Unfortunately, I got a stomach ache, which is an indication that not everything is fresh and homemade, but rather, for example, ready-made sauces are used. Because I have an allergy to sugar substitutes. The hard garden chairs are also negative for sitting for long periods of time. A pillow would have been nice.

Nice view over the city. Good selection of food. But the cook has to be more careful.

WORSE THAN THE GOOD REPUTATION I celebrated my own wedding here. First of all: the team on site was - with a few exceptions - committed, friendly and hard-working. Unfortunately, then the defects begin. WEDDING DINNER: The buffet started half an hour later, although we were assured shortly beforehand that we were on schedule. The refilling of the buffet was insufficient so that for long stretches a large part of the food was not even available to the celebrants. The drinks service at the place was also not sufficient, so many people went to the bar - but there were also waiting times there. Overall, the staff was understaffed. HOTEL ROOM: My wife and I had booked a room on site for our wedding night. That didn't work - at 3:30 a.m. we found ourselves standing in front of the locked room door. The card was programmed incorrectly, as it later turned out. You can almost laugh about that ;) ...if at least someone had been available, which unfortunately wasn't the case. The reception is not staffed all the time and there was no number that could be reached. We expected more service for a 4* hotel. PLANNING: Agreements were poorly communicated within the team so we had to address many things repeatedly. Information about the technical equipment on site was also difficult to obtain and only superficial. The employee didn't seem to know exactly what was available, so we mostly decided to use our own technology. Well, mistakes can happen, sometimes there's a bug. But if the managing director's first reaction to the deficiencies highlighted above is: "YOU WON'T EXPECT THAT WE TAKE WHAT YOU WROTE SERIOUSLY" ...then something is fundamentally wrong. Instead of an apology, we only read justifications and even personal attacks, even though we objectively described the shortcomings and praised the team on site. Conclusion: Under these circumstances there is no relationship between price and performance. That doesn't make up for the great location with the magnificent view. We were particularly shocked by the subsequent treatment and left a lasting, negative impression.