Subway Deutschland in Osnabrück

ordered online and arrived at the collection time in the app, then had to wait an additional 30 minutes.. update the time in the app!

Unfortunately, my visit this time was very disappointing. 1. The ordering kiosks are extremely slow and unreliable. 2. The receipt printer was broken on all the kiosks – no receipt could be printed. 3. The kiosks were dirty and urgently need cleaning. 4. The menu navigation is completely unintuitive: Instead of selecting bread and toppings step by step like at the counter, you have to click through unclear images and made-up names without really knowing what you're ordering. This completely defeats the purpose of Subway – customizing your sandwich during the ordering process. If I want to choose a pre-defined menu without any input on how it's prepared, I might as well go to McDonald's. A real shame.

I was there on February 4th around noon. The food was fresh and tasty, however, the employee was unfriendly and couldn't explain how to use the coupon in a friendly or competent way at the checkout. So, the friendliness leaves much to be desired. I was there again on November 9th, and it was a complete mess. Employees were shouting out numbers even though the food wasn't ready and were processing other orders first. Nothing had improved since February 4th.

The new control terminal is partially malfunctioning, and even when it's quiet, preparation takes longer than before.

Unhygienic and the staff are rude.

Okay, the work certainly isn't exciting. But more attention to detail is definitely warranted. The sub itself was sparsely topped, and the toppings were poorly distributed. And then they charge full price because they're chatting and forget about the daily specials. Good staff is hard to find, but at least checking the quality of the place every now and then would be appropriate. Update 10/30/2025 - Honestly, just close the place down if you can't be bothered. Subs not toasted, the damn dipper not toasted, and no dip for the dipper - how badly can you actually work?

Impossible! We had problems with the new terminal and redeeming the coupons. The employees noticed and deliberately ignored us. We left.

Simply disappointing and unsanitary! We were there on the evening of October 21, 2025, and could hardly believe the state the store was in. When we arrived, both employees were standing outside, smoking and playing on their phones – while several customers inside were standing at the ordering terminals and eating. Inside, everything was filthy: dirty tables, an empty bag of chips on the floor, scattered receipts, and half-eaten cookies on a table. After smoking, no one washed their hands; they immediately put on gloves – absolutely unsanitary! Our subs were packaged as if they were for takeout, even though we wanted to eat there. When we asked, we were told there were no trays, even though several were clearly visible at the return counter. During our approximately 40-minute visit, the employees stood outside again and did nothing in the store. These conditions are not worth the visit and the price you pay!

Worst Subway branch I've ever been to. Order terminals don't work and don't respond. Order taking is dragged out to the limit, obscuring the view of the counter. Dirty tables and seats. The Subway feeling is completely gone. Preparation time is far too long, despite the "savings" provided by the terminals.

After my order was incorrect because the staff preferred to chat (using uncustomer-friendly language, swear words, etc.), they corrected the order. Unfortunately, the order was still incorrect. And new subs were made. Unfortunately, even the completely new subs were missing the extra cheese and condiments. The seating is apparently rarely cleaned during the day. Sorry, but never again.

Things can't get any slower these days. Chef Andreas is still a disaster and unfriendly to guests and staff. Employees take forever to make the simplest subs. Servers don't press the numbers on the order terminal even though orders are ready, so no one knows whether their food has been made or not.

This new terminal nonsense makes it impossible to see how many people are in line. We've been waiting for over 40 minutes for our "fast food." You can't even tell if it's being prepared properly. In my opinion, everything just takes longer here, and the Subway atmosphere is lost.

The food was okay. Unfortunately, only one of the four payment terminals worked. Since you now have to use the terminals, any Subway flair has been lost.

We've eaten there several times. I find the ordering terminals problematic, as they often don't print receipts, and other people sometimes have a hard time using them. When I asked the employee if he could help the elderly gentleman or take the order manually, all he replied was, "You can only order at the terminal here, I can't help you." My problem is simply that I ordered a completely different bread and suddenly got whole wheat instead of cheese oregano. That's completely unacceptable... Since I didn't get a receipt, I couldn't prove what I ordered and was forced to take it as is. The sub could definitely be packed more; two tomato slices per 30cm sub is pretty sad...

Ordering at the terminal was very annoying; only one of the four terminals worked. Ordering in person, like we used to, would have been much easier and more pleasant.

Order conveniently via terminal Subs taste great

Unfriendly, long wait times (because service is slow; I waited 35 minutes for a sub and a wrap), no option to make special requests at the terminal. The food, however, was still classic Subway.

For a long time, this location was staffed only by incompetent staff who had absolutely no interest in customers. They've now switched to ordering via displays, which work so poorly they seem like a new technological invention. If you offer a dining experience like this, it's no wonder no one comes anymore.

My boyfriend just got a sub for us. He ordered one for me with guacamole and no cheese. There was no guacamole on my sandwich, which I noticed early on, but I didn't realize it had cheddar on it until the end, and I've been vegan for years 😡 Thanks for nothing.

Unfortunately, the counter is now obscured by ugly ordering kiosks, and there's no visual contact with the selection on offer. It was always great here, but now it's a no-go for me!

Actually the food was very good, but this hot sauce is not recommended, as it is really too hot even for a spicy lover

Yesterday, my wife and I bought a sandwich. The walk there was long. There were no customers in front of us; the salad and meat counter is hidden behind a wall of displays that you MUST use to order. Contact with an employee, who is usually in the back of the warehouse, only occurs when the baguette is handed over to the customer. You're forced, like at a vending machine, to order your food at the display, where 100 other customers had previously used their fingers to do it. McDonald's flair. By the time you've ordered two subs together, 10 minutes have passed. Ordering from the employee would have taken two minutes... As mentioned, you can't see the goods anymore because everything is hidden behind screens. You can only guess whether the salad is fresh. The seating was so dirty, I didn't even want to sit there while waiting for my food. Once and never again

Meat only in the middle. Towards the end, there were no other ingredients than cabbage and mayonnaise. Old and dry bread.

My last time. I used to be a big Subway fan, but yesterday was my last time. I ordered two subs. The chicken teriyaki had almost no meat, just two small pieces. The sauce I chose was concentrated on one spot, not the whole sub. With the other sub, my refusal to order salad was consistently ignored; it had more salad than chicken on it. The taste was no comparison to last year; they're clearly skimping on quality.

No matter what time you come, there are never any cookies, no side dishes,...

First push in 30cm and then a sub

That was it for Subway for me. Ordering machines, ingredients hidden behind a wall, and microwaved potato lattices with a mushy texture. If that's the future, then goodbye. Oh yes, the time the staff spends off-screen waiting for the signal to alert them that an order has been placed could also be used to clean the tables. The "restaurant" was completely empty inside, but not a single table was clean and crumb-free.

Digital orders are difficult. I waited an hour for my food myself, and I noticed that others waited about 45-60 minutes. There were only two employees on site. One worked continuously, making the subs, while the other just chatted and kept disappearing to the back. I find it very unfair between them. I hope Subway at least tracks how many orders each person is processing on their computers and pays them better or worse accordingly.

Ambience: Simple, clean, and modern Service: Orders are placed via self-service kiosks. The selection is simple, and you can customize the sub at the kiosk, such as size, bread, cheese, toppings, sauce, etc. It's actually very intuitive and quick... I don't understand the problem some people have in the reviews here. Payment is made at the kiosk using a card. You can track the processing of orders on a display at the front of the counter... a completed order is usually displayed as a number... but at least it's marked as "ready for pickup" on the status display. Wait times: It took a little longer, but it was also busy. Everything was within reason, I'd say. Food: Tasted very good and was prepared correctly as specified in the order. We ordered three subs and everyone loved them. Would definitely recommend this place.

We've been there twice so far, and there was nothing to complain about, so I thought I'd read the feedback and was simply shocked. I can't relate to 99% of the feedback. The food was quick, fresh, delicious, and simply excellent. It's true that there are only one or two employees there, but even they are very friendly and helpful. The only drawback is the tables, but when people are constantly ordering and there's only one employee there, you simply can't wipe the tables. The shop is beautifully decorated, the upholstery is amazingly soft, and, as I said, all in all, simply fantastic! I'd be happy to go back.

Worst food i tried in my road trip. I think someone might have wanked in my food. Terrible place. Lion out.

We wanted to order two subs at the terminal. Payment wasn't possible, so we wanted to pay in cash. A young lady was ahead of us at the checkout line, and she seemed to be having trouble with the special requests for her order. While she was talking to the two men behind the counter, both busy with their orders, we stood behind her and waited for about 10 minutes. During this time, five other orders came in, which were also processed, but ours, of course, wasn't. We left without eating, and we won't be going to Subway again.

One star is ridiculously high for this hellhole. It used to be a good place, but then they introduced self-service tramminals. Since then, the quality has plummeted. Wait times are generally 30 minutes (so much for fast food). After a half-hour wait, you get your sub, and everything is incorrectly tossed. Even on holidays when the place is full, there's only one employee there (a one-hour wait is inevitable). The preparation is also pathetic (almost no sauce, or it's been in the oven for too short/too long). Sad.

A poor employee makes 15 orders alone, the boss wipes tables, disappears into the kitchen, goes for a smoke, unbelievable this behavior, the shop is full and now he is putting pressure on the poor employee about baking bread and points at his watch

Since the terminals were installed, wait times have been longer than before, the wrong toppings are always being offered, and unfortunately, special requests are no longer possible. Plus, the store is dirty.

Card payment didn't work at the ordering terminal. I then tried to pay normally at the cash register, but the employee told me that cash payment wasn't possible, even though it was available as an option at the ordering terminal.

It was the dirtiest Subway branch I've ever seen. Extremely expansive. The employees did not give the impression of being hygienic. We won't be coming back

Absolute crap, you can now only order through machines that don't work properly and are extremely slow There is only one employee on site who you can't ask anything about There are now vending machines…….

I would have liked to have been here, but there was no longer any option for older people to place an order. Only ordering on the computer is possible - a catastrophic concept.

Worst subway I've ever been to. I was here twice on the weekend. It was always lunchtime and there were 3 to 4 customers in front of me. Both times I had to wait what felt like half an hour until I had my food. The employees are very slow and sometimes unfriendly.

Subway on the side was always great until they installed these machines. Very very very long waiting times, unmotivated employees who are talking about quitting. Unfortunately it's been a disaster here. That you have to wait 45 minutes for a sub

I always liked the food there, but an important reason was the good service and the ability to independently put together a sub according to free selection and quantity criteria. Now because of the computers in which you are supposed to select ready-made subs and the fact that the young man behind the counter this afternoon (April 17th, 2025) was not willing to help me or fulfill my request for a personal order, Subway has lost its right to exist for me. Let's see how long the store can last like this. I am very disappointed - such rude behavior!

Unfortunately 0 stars is not possible. Order for 6 people entered at a really bad terminal. The terminal could not process, payment was not possible. 6 subs individually entered and paid again, different information was selected on the receipt than previously selected, rarely seen such bad software. It no longer has anything to do with fast food. Loading to the dirty. Employees unhelpful, "the terminals don't make mistakes" It's a shame, it used to be a good shop.

The floor is dirty, the tables too. The employee speaks condescendingly and doesn't smile. First time here and never again..!!!!

Terrible, they completely messed up my order. Do nit recomend

The ordering terminals make ordering unnecessarily difficult and orders automatically take twice as long. Why should I enter my order into a computer so that the person standing directly in front of me reads the order from the screen? I really feel sorry for the employees. Pure chaos.

We've been there twice since the terminals came into existence, both times ingredients/extras were missing from the subs and you only noticed it when you got home. Wouldn't be so dramatic if you didn't have to pay extra for the ingredients/extras, annoying if they were missing. The employees are friendly in most cases, so you can't complain. Only the thing with the terminals should be revised again. Before, I always thought it was really good when you could see what was coming to the sub and be able to communicate directly with the employees.

The ordering terminals are terrible, you can choose two sauces but not the same one twice so you have a little more sauce. Different types of cheese are no longer possible and you wait forever so it's no longer great for what you pay.

I pre-ordered food online; after 20 minutes, the app showed that it was ready. I then had to wait another 30 minutes in the store. All terminals were out of service.

Now with ordering terminals... catastrophe. You wait forever until the guests in front of you get to grips with the terminal, only to find yourself staring at a screen - instead of being able to see the ingredients beforehand like before. Absolutely no longer inviting. Clearly thumbs down

What a store that is Since the screens were there, nothing has worked at all. Nobody can explain the screens to you because of their lack of German Selection options leave a lot to be desired And they can't keep up at all, I mean 4 screens on which you can order non-stop and only 2 employees when it's full you have a stable waiting time of 30 minutes Sacrificial shed

Great Subway! Order now via the order terminal. We have been here several times and we are always very satisfied. The subs are really very rich. Everything is always fresh and appetizing.

Delicious, just as you know it.

The new order terminals are terrible :(

Really sweating, service really dissatisfied, waiting time worse than at the doctor, prices unbelievable, employees very unfriendly and dissatisfied with their lives, they don't know hygiene either (I found dead insects with the moths in the hallway today, mold on the edge of the window) etc.

Without the self-check out terminals it was significantly faster and, above all, you had more space.

This Subway branch used to be one of my favorite subways. However, the sandwich artists have been very slow and unmotivated since orders have been placed via self-order terminals with poor UX and some of which are defective. Unfortunately it was my last visit.

Because the ordering terminals are new, it takes a lot longer to get your sub. If there are only other guests in front of you, it can sometimes take up to half an hour to get your sub including your order. In addition, a few terminals fail every now and then, which makes it take even longer. This puts the employees under extreme stress because they have to take care of the terminals and the documentation. Will definitely reduce my visit significantly.

Extremely bad service! The manager doesn't leave at all, just complains and leaves the guests completely alone with the ordering terminals. You can't enter any discounts there and everything has to be ordered separately at the checkout, which takes an extremely long time. As a customer you also have to feel bad that you can't manage to enter the discount at the terminal on your own and the manager just complains that his lunch is getting cold and he can't take a break. He leaves his colleague completely alone and is extremely unfriendly to the customers! I wouldn't recommend anyone to eat here.

New self-service terminals are absolute crap!

Can only be ordered via display

Unfortunately, no special requests are possible at the ordering terminals, the store is very dirty (trash cans overflowing, tables not clean) Despite customers, the entire team was smoking outside (unsupervised in the store), a very young team had no respect for the customers when they immediately showered and the whole store was entertained by the staff's conversations. Staff did not wash their hands after smoking. The subs were only lightly topped and tasted very dry. The lettuce was already bulging and brown. Unfortunately this is my last visit here!

It's gotten really bad, I can't take all the cheeses, just one even though I've already paid for everything, no matter how much... They can't fulfill my wishes!! This was still possible 2 weeks ago

Nothing works with the ordering terminal, 3 sups ordered everything was wrong. Missing ingredients completely other subs that were not ordered app is also for the ton

The new terminals are good in themselves - but I got a completely wrong sub and only noticed it when I got home. Disappointment with a wait that was far too long!

The food is good but the service is bad, you hardly speak any German and you don't give the impression that you have much interest in working there. The machines don't work properly either.

I could puke! Subway always great! The new machines are a pure disaster!

I ordered two subs using the new ordering terminals (ordering from the employees is no longer possible). One of them should be with spicy ingredients, one without spicy ingredients (no onion, no hot sauce, no jalapeños)… what did we get two subs with only spicy ingredients. Unfortunately, due to the terminal right in front of the preparation, you could no longer see the employees preparing the sub. After the order was finally ready after a wait of over 30 minutes, the error was only noticed at home when unpacking. Since the second person cannot tolerate spicy products, the meal was obviously over for her (since the sauce was everywhere). Conclusion: Huge failure and money spent for nothing...

The employees were totally rude today, there were only 5 other people in front of me and I still had to wait 35 minutes after placing my order (it wasn't fast food), the sub was cold and the toppings were wrong... And then people say to everyone that they're stressed about time and the last part of the order, which you saw already finished 1cm next to the take-away bag, remains there for the time being and you don't worry about anything other than the order, which is slowly starting to form icicles forms... If we had been unfriendly - okay. But even that wasn't the case. Either you hire three employees instead of two or you at least hire competent people.

As far as the food is concerned, it's absolutely fine as you know it, the waiting times since the terminals were updated are a catastrophe, why do you have to change what works well I hope that things will be like before

I ordered something to take away today, but in my opinion there was a lot of haywire in the store. Unfortunately, this was also confirmed at home... A lot of wrong ingredients on the sub. Where there weren't ordering machines yet, at least you could see what they were doing and have control... I'm very dissatisfied with the performance. If I had the option of not giving a star, I would do it...

Unfortunately, 25 minutes to get a sub is too much. Now that the machines have arrived, everything has slowed down. It used to be much faster.

I ordered a chicken teriyaki using the ordering machine. Unfortunately, I received a sub with no teriyaki, no cheddar, and the wrong ingredients (which I'm allergic to). Was very disappointing! ☹️

Unclean and dirty. The guy behind the counter (Mohammed) kept fiddling with the front and back of his pants. So disgusting! And he kept nibbling his lips with his fingers. The floor behind the counter was so dirty it could grow potatoes. I waited 40 minutes for 1 1/2 subs. There is an urgent need for clean staff!

I have never been treated as unkindly as I was today.

It's just sub... You cannot and should not expect more or less

Bad service. Do not accept coupons that you have committed to yourself. Subway franchisees, the company policy in YOUR store should be changed!!!!

The food is always top and delicious. Unfortunately, the staff is sometimes a bit slow and doesn't work hygienically. The atmosphere is chic

“Very disappointing” I recently went to Subway in Osnabrück and it was a really disappointing experience. The employees were extremely rude and seemed annoyed from the start. Questions about the ingredients were answered rudely and you felt completely unwelcome. Particularly annoying: Even though I was there 30 minutes before closing time, I was told that I was no longer allowed to eat on site. Instead I was asked to take my food away - which was anything but customer friendly. I have never experienced such poor service in a subway. I definitely won't go here again!

Unfortunately, the most beautiful restaurant is of no use if the staff isn't interested. Unfortunately, while I was waiting, I was able to read through all the reviews in peace and everything that was written there was 1/1.

Incompetent employees!!!! What is a phone number stored for if it doesn't answer???? No words!!!!!!!!!!!!

Hello, Today at 2 p.m. I placed a larger order for my family at the Subway on Pagenstecherstrasse as part of the Cupon promotion, which consisted of 4 30cm subs, one 15cm subs, two cookies and four drinks. I handed the four affected paper coupons to the employee so that he was aware of my order. 1.) He left out an entire sub despite repeated requests from me 2.) Despite my request to keep the receipt, the employee then took it and threw it away after something was exchanged back and forth between the two employees in Arabic, which meant that I could no longer understand the order 3.) For some reason, the four coupons had to be debited individually (?) and the employee at the checkout was visibly overwhelmed and, even though I asked him several times to add the one 30 cm sub to the order, he didn't do so did. 4.) The employees threw the subs into the paper bag in a very rude and annoyed manner, which caused one of them to open and the contents of the sub to spread throughout the bag. As a result, I paid more than what I got because the 30 cm sub was billed based on the coupon, but as I said, I never received it. We tried to call several times afterwards, but no one answered. I can well understand that the job is stressful, especially since the store only has one cash register and it took up a lot of time and space. Nevertheless, I paid for both the food and the service and expect that I will be treated accordingly and that the food will be handled carefully and my order will be put together sensibly.

I love Subway but every time I go there the occupancy is so uneven. Sometimes there's a lot of cream cheese on it and sometimes it's just very thin. And if you say that you would like a little more cheese on it, you will simply be charged twice. So maybe you should train the employees better or find a regulation so that the baguettes are always topped with the same amount as best as possible.

Employees are too slow and don't even manage to accept deposit bottles, although as an employee of a SUBWAY I know exactly what you have to enter in the cash register and THAT it works. Benches much too narrow. If you want a little more dining space or legroom than a tall man, this isn't the place for you. The portioning is also not even, I had a lot put on it by a lady and a friend of mine had very little put on it by a young gentleman. All in a disgrace and a disaster for someone who works in a restaurant of the same chain.

The manager is such a stingy and unsympathetic guy. I actually like the branch but I'll never eat there again when I see the guy working.

The new cashier in the black shirt is incompetence personified. Yesterday I wanted to redeem a voucher for 1 sub and half for free. At the checkout, when I scanned the subcard, the cashier told me that I had chosen the wrong voucher because she didn't see half the sub. She immediately became emotional and yelled at me that I was stupid and had misunderstood the voucher. The end of the story was that she didn't see half of the sub next to her and that's why she thought she would shit on a customer so much that he would never come back

I ordered via the app and had extras that were not taken into account. This happens often

You won't get any food 15 minutes before closing time

Oh well. So it's normal that the food never looks like the pictures. But so far away in reality? The Nacho Chicken Cheese had absolutely nothing to do with nacho or cheese. You couldn't even taste the 3 thin slices of cheese. The store also informs you that only 1 coupon per person can be redeemed per day. But this is not on the coupon, not even in the small print. The legality of this should therefore be questioned. On the Internet it also says “per transaction”, which would be the usual way for coupons. All in all weird and not worth the price. I used to be completely full after a 15cm sub, but now I wasn't even slightly full because the sub was so sparsely topped. The tables were also dirty, which struck me as negative, especially because the store was busy.

It was great, we were served quickly, someone picked up bread, someone picked up the toppings and then someone picked up the money, delicious as always

For a quick and delicious meal!

I go there at least once a week and I have to admit that it's the only Subway I go to, the food tastes very good, there's not really much waiting time except at certain times

I was there three times today, the service today was great and everything went smoothly. The other two times it was a complete disaster. The first time I waited there for over 30 minutes because the two men (waiters) said one was just doing the checkout and the other was just standing around at the checkout. At the. The second time there was only one of the two there and it wasn't really any better, not really keen and not really friendly. In addition, my sub was hardly topped with salad etc. and I had to point out to him that I would like more salad. So all in all a real disaster. Except for the nice lady today who put her heart and soul into it.

Incredibly incompetent. It takes 40 minutes for 8 people at lunchtime for such a huge franchise. One takes the order, fills it, puts it in the oven and then fills it again. The second employee relaxes at the checkout, where someone only arrives every 5 minutes. craziness!

BBQ Sub, perfect for your lunch break.

Herrmann is the best occupier in the world, give him a raise!!!!!

Very slow and unfriendly. Not recommendable. Update: Staff has become much better, fast, friendly service from j***. Unfortunately still dirty

Would like to give more stars because I love Subway too much! We really didn't get anything from the first one (formerly) and switched to this one. Unfortunately the doors were closed here at 10:39 p.m. (opening time until 11:00 p.m.) :(

One service and I find it damn expensive...

The food itself is okay, but the manager saves a lot on the ingredients, so the price-performance ratio is no longer right. 3 small pieces of onion and hardly any meat are placed on the sub. The bread was burnt and black, and you have to pay more than 10 euros for it. The shop is often dirty, the tables are sticky with sauces and covered in crumbs. However, most of the employees are nice (apart from the manager). Wait times are also often very long, especially on Thursdays when the sub of the day is the fajita. Then it's better to go to another location, even if it's a little further away, because you get something for your money there!!