Subway in Hechingen

I ordered from Subway in Hechingen earlier and unfortunately 2 cookies were missing, which is a pity, and the bread was wrong

The staff is completely incompetent and in need of a makeover. They take half an hour for two subs and charge €15/€16 instead of the usual €11.79. Incidentally, the Subway app still says €11.79. On top of that, their unfriendly accent is completely incomprehensible. And their motivation at work is always lacking. That was the last time I picked up anything from there...

Probably the slowest Subway around 😅 so the staff isn't stressing. It took 20 minutes from ordering to checkout. If the staff communicated better and the workflows were better coordinated, a lot could be improved. The food itself is of the usual Subway quality. I'd be happy to come back when I have enough time 👌🏻

Order not processed, despite email confirmation. Had to wait on-site until other customers were served. The server even had to make a phone call regarding the order. Only one person was there. No apology, no offer of apology.

I was just there and had to order even though it was only one! I had to wait almost 10 minutes before it was my turn because the service was slower than I've ever experienced... She barely understood German, and I had to repeat everything to her two or three times! It was a complete disaster, and I won't be coming here again for a while... It's a shame, because the food was good.

I ordered a 30 cm Classic Value Meal with tuna and only received the contents. When I tried to call them, they didn't answer. I won't order from them again; it's just a disgrace.

1 star – Never again! I went to Subway in Hechingen today for the first (and certainly last) time – and honestly, I've never experienced such unfriendly and disrespectful customer service. There was only ONE customer in front of me, but I still had to wait 15-20 minutes, even though there were two employees behind the counter. Because I saw this and was running out of time, I politely asked if it could be a bit quicker, as I had to go to work. One of them (according to the sign, supposedly the manager) immediately rudely and annoyedly told me not to argue, just to say what I ordered. When I placed my order, he put corn in it, even though I didn't say so. When I confronted him about it, he gave me a strange look and claimed I had said so. Even a nice customer behind me intervened and clearly stated, "He definitely said no corn." Nevertheless, the employee insisted. At that point, I'd had enough – I said I didn't want my order anymore and left. I didn't even eat anything. I've been to many Subway branches, but I've never experienced anything like this. This was my first visit to Hechingen – and definitely my last. No friendliness, no customer service, no professionalism. I then went straight to the Subway in Balingen (about 8 km away) – and as always: friendly, fast, everything went smoothly. My sub was ready in less than 2 minutes. Conclusion: If you want to ruin your day, feel free to go to Hechingen. I recommend everyone take the short trip to Balingen instead. I really can't recommend this Subway to anyone.

I can recommend if you want fresh food and clean restaurant 👍👍👍

Best Subway around! Top service, I love coming here again and again :)!

Never again! Ordered food through Lieferando... only part of the order arrived. Called several times and they wouldn't bring the rest, saying "the driver is off duty."

On April 21, 2025, I ordered three subs via the Subway app for 8:10 PM and paid directly via Apple Pay. When we arrived at Subway, the two employees gestured to us that it was closed. When they opened the door for us, they told us at 8 PM that it was closed and that no orders had been received. We insisted that the employees call the manager to clarify the matter, but they replied, "No, we don't want to be yelled at and put down again!!". They then called the manager, but since then, there has been no response from Subway!! The employees even told us to get something tasty from Burger King next door. Yeah, we didn't get anything to eat, and we paid for it. This definitely needs to be clarified!!! Update 07/01/2025: Subway briefly inquired, but nothing has happened since then!!!

My greeting was ignored, first by the first employee, then by the second. Instead, they discussed how late they could schedule a delivery to the neighboring town despite the empty store. They agreed on an hour and a half for sandwich deliveries. Afterward, one of them rightfully remarked that the area behind the counter "looks like...", with ingredients lying around everywhere, and cross-contamination should be checked again. Up to that point, I hadn't even been given a second glance, but I was no longer hungry.

I usually like ordering from this store, but this time it was truly disastrous. Two sandwiches, one of which was supposed to be cheese oregano, one of which was whole wheat and one of which was Italian, were missing about 90% of the salad I ordered, but instead had tomatoes on them, which I didn't want. Furthermore, the Italian looked like it had been deliberately mashed. They forgot the chocolate sauce on the churro, and the dipping sauce on the dipper. When we arrived at the store, there were no cookies left, and we were only told to get any chips we wanted. This was almost two hours before closing time. To top it all off, the sandwiches weren't even cut. The order was placed on June 29, 2025, and pickup was at 9 p.m. That was also the last order for the time being.

Now the only branch in Baden-Württemberg that no longer accepts online orders.

Absolutely incompetent staff. Ordered food, waited 3 hours, no food there. No one answers the phone, tried to call after 25 minutes, drove there, picked up money shortly before closing time. The order would never have arrived and nothing was communicated.

Never again! Ordered on Lieferando shortly after 7 a.m. At 10 p.m. still no food...delivery time already exceeded by almost an hour. I went there... nothing but excuses: "Sorry, we have so many orders". If you can't do it, don't accept the orders! How do you get it to take over 2.5 hours for 2 sandwiches? I picked up my money! We will never order from you again!!

We've always been happy to come: for some time now, however, the staff has been constantly changing, which means that it takes forever, the sub is of course cold and poorly topped, and ingredients are mixed up or sometimes forgotten. Not so funny with jalapeños… Sometimes the subs weren’t even toasted! No question, everyone starts from scratch, but letting beginners operate it alone is simply not possible! Out of 10 visits, at most, everything will work out twice! A few employees have it in them, if they aren't there we will turn around and go somewhere else in the future!!!

Had to wait 50 minutes. The service was underground!

An employee who was totally overwhelmed with 3 guests in front of me. Chairs hadn't even been put down yet, they were still on the tables. After waiting 10 minutes and nothing progressed, I left again

I've rarely felt so comfortable and well served at a Subway. Jojo really does a great job. He's very friendly.

Food was okay. The problem was the unfriendly employee who had to say everything twice or three times because she was wearing headphones and also treated you very unfriendly. Too bad

Wie immer sehr lecker gegessen, sehr freundlich bedient worden, vielen Dank Laura.

Facility not inviting or friendly. Service ok.

Very clean there.. Service unfortunately too slow..

Unfortunately, the ladies are very incompetent when it comes to preparing the food and collecting the money. The male employees there, on the other hand, are very courteous and competent.

Maybe I had a bad day with the staff. The food was ok, but not so much that I could say I would go there again. Only one person was quick, the other person probably had no desire or interest in topping the baguette 🥖 at a certain speed.

Food ok as always. Long waiting time. Tables weren't cleaned at all. Staff rather unfriendly

Ordered food. Tuna salad. Salad was almost completely empty. Absolute impudence. The almost empty salad arrived 1 1/2 hours after ordering. To compensate, another salad was delivered about an hour later.

the food is just unappetizing and the staff is far too unfriendly and impatient, bad atmosphere, I wouldn't go there again, not recommended.

We ordered at 6:50 p.m. and given the distance, we could have 100% stopped in between. The food arrived at 8:55 p.m. It was cold and unenjoyable, way too much sauce was slapped on it, everything was soggy and the confirmation time had been written down incorrectly. It can't be that you are treated so disrespectfully as a customer! 2 hour waiting time vs 15 min walk…

We always enjoy ordering here, the sandwiches are very tasty. However, every second order something was forgotten. Most often the cookies. It has also happened that something was missing from the sandwich or something was mixed up. Currently still a problem: we love the vegan chicken, unfortunately you can no longer order it? Has this been taken out of the range or will it be back soon?

Honestly? I wonder how this store can still be open. Worst subway in the area. Either the store manager doesn't have the store under control or the employees are poorly trained. Every time you go to the store you find something missing. If I want a sub, I would like to have all the ingredients or at least be told beforehand that unfortunately we don't have this or that today. And the excuse that there are delivery problems can't be true somehow. If you take a subway further to Balingen, it has everything!!! You look forward to your sub and then you only get half the ingredients!!! From now on only go to the other branch!!!

We actually like going to Subway in Hechingen. So far everything was ok. Today, however, well. Wanted to try the new melt. The lady starts and suddenly she remembers that the new ones don't exist. She stammers this because she probably doesn't speak German very well. We wanted to try/buy 3 varieties out of the 4. She then took apart what she had started and threw what had already been laid out into the existing compartments with fresh things 😳 So then just the usual thing. Furthermore, we are used to being asked which cheese we would like. She just slammed any one on it and that was it. We said nothing about it and then nothing more.

We drive specially from Rottenburg to Hechingen in Subway because it's not good in Tübingen 😅 The service is always polite and fulfills your wishes on the sub 🤤🤤

There was a lot to choose from, the food was okay. I think it's too expensive for what you get.

Were here on Sunday and the woman at the checkout really did a great job. Extremely friendly and kind, definitely more than you could even expect. They were the best subs I've ever had at Subway and the place was totally clean!

The young, broadly built guy with long hair and a gray cap should be employee of the year. He served us very politely and made our day HE SHOULD GET A PAY RAISE!!! I can only recommend this nice employee

The very young handsome shaman prepares great employee named Tim? He makes us the best sub in all of Germany, he clearly deserves a raise and his work colleague named Julian does just as good a job. I would leave subway hechingen to him

The guy with long hair and a cap backwards makes the best subs in Germany, no one can compete with him, he really deserves a raise. 10 out of 10 really great, highly recommended

My multiple visits to the Subway in Hechingen have resulted in mixed reviews. The food itself is okay, but doesn't necessarily meet high culinary expectations. It meets Subway's typical standards without being particularly outstanding. Unfortunately, there are some aspects that detract from the overall experience. The staff seems strange in a way that's hard to define. On the one hand, they sometimes look at customers strangely, which can make them uncomfortable. In some cases I experienced that employees were not present in the ordering area, but instead hung listlessly in the next room. This led to longer waiting times and an overall unprofessional impression. Another problem is communication. Some employees seem to have difficulties with the German language, which can lead to communication problems. This makes the ordering process more difficult and contributes to an overall unpleasant atmosphere. Despite these criticisms, I would like to emphasize that the restaurant should be viewed favorably. It is possible that some of the issues mentioned are due to internal challenges or temporary difficulties. Improving these aspects could lead to a significant increase in customer satisfaction. All in all, I give the subway in Hechingen 3/5 stars. The okay quality of the food and the benevolent view of the circumstances speak for this rating. Nevertheless, the points mentioned regarding personnel and communication are crucial for the overall assessment and should be viewed critically by management.

Also grundsätzlich gut , und die Mitarbeiter auch freundlich, aber maßlos überfordert, vorallem wenn dann noch viele Bestellungen reinkommen, sind zwei Mitarbeiter einfach zu wenig. Der Grund für den einen Stern sind aber die fragwürdigen Hygiene Bedingungen. Dass die Lieferanten ohne sich die Hände zu desinfizieren In die Küche gehen finde ich schon fragwürdig, aber gut , ich sehe ja nicht was die da drin machen, also kann ich dazu ja nichts sagen . Aber heute war dann echt Panne, der liefer Mitarbeiter kommt rein , die Bestellung ist nicht fertig und möchte behilflich sein, patscht erstmal mit seinen (undesinfizierten und nicht gewaschenen ) Händen die Papierstücke zu Recht, in die die Sandwiches eingerollt werden , also berührt von mehreren die Innenseite um sie richtig zu positionieren. Darauf hin stellt er sich zur Kollegin, denkt zum Glück noch daran Handschuhe anzuziehen und beginnt die subs einzupacken. Dabei stellt sich mir die Frage, ob dieser Mitarbeiter rein für die Lieferung angestellt wurde , und dementsprechend keine Hygiene-Schulung hat/braucht.

Preço excelente roupa de qualidade

Das Sub war klasse, die Mitarbeiterin offenbar in der Einarbeitung und mit erfahrenen Kunden überfordert. Aber alles top.

Super Essen und Bedienung! Immer sauber und ordentlich. Komm ich rein, begrüßen mich die Mitarbeiter mit einem Hallo und einem Lächeln im Gesicht. Das einzige was mich stört sind die Preise (ist halt Subway) und das 6. Sofa von links. Das hat ein Loch und wurde nur mit billigem Panzertape geflickt, was beim Anblick das visuelle Aroma zerstört. Aber neben dem BurgerKing nebenan immer noch mein Lieblingsrestaurant.

Super freundliche Mitarbeiterin die mich bedient hat Subs war auch sehr gut Gerne wieder

Sehr lecker mit frischen Zutaten. Keine Röstzwiebeln mehr im Sortiment. Kein kostenloses Getränke nachfüllen mehr da nur noch Pfandflaschen

Auf der Durchfahrt gehalten und mal wieder genossen!!🥖🥤

Essen ist Gut nur die Mitarbeiter machen ausnahmen für das vermeindliche Familien Menü das es nicht mehr gibt mir wird der volle preis für 30€ berechnet und dem Kunden nach mir wird eine Ausnahme gemacht. Zitat normalerweise darf ich das nicht und der Kunde zahlt dann nur 18€. Oder es wird bei nicht Schülern das Schüler Menü berechnet was eine Frechheit. Deshalb nur 2 Sterne

Immer wieder gut wenn man weiß was man am besten kombiniert.

Wenn ich mich für Fastfood entscheide, dann lande ich eigentlich immer wieder beim Subway. Und dieses Subway-Geschäft ist mein Favorit. Viele Parkmöglichkeiten, perfekte Lage (mein Fitnesstudio ist da eh um die Ecke) und die Mitarbeiter sind alle sehr nett. Kann ich empfehlen!

Ich sage einfach nur Lecker und Idealer Preis ! 😋💰

Lief alles immer super hier, das Personal ist nett, schnell und das Essen schmeckt gut

Es muss schlimmer werden bevor es besser wird. Nette Bedienung

Bin in den letzten 3-4 Wochen wahrscheinlich 6mal dort gewesen. Preise werden immer teurer und das Essen immer schlechter. Jedes Mal war das Fleisch komplett kalt, also wäre es gerade aus dem Kühlschrank gekommen....

Auf der Durchreise eingekehrt. Die Mitarbeiterin war superfreundlich, alles erklärt. Da war das Essen grad noch besser.

Sehr leckeres essen und nettes Personal

hübsches personal Albin der zigeuner

Always friendly personal, quick and high quality. I'm so happy for that this is the closest Subway to my house. Will definitely be going their in the future. We'll worth a visit!

Ganz toller Laden, immer lecker. Die Bedienung ist immer sehr freundlich und macht die Subs mit Liebe. Danke Sani 👍

Ich habe vor Ort gegessen, alles war sauber und ordentlich und die Bedienungen sehr freundlich . Die Auswahl an veganen Möglichkeiten ist gut und das Sandwich war lecker.

Hammer Laden, sehr sauber und schön eingerichtet, gute Musik. Aber das beste hier ist die Angestellte Sanida, die macht die besten Subs und hat immer ein Lächeln im Gesicht.

Sehr nettes und freundliches Personal, Essen sehr lecker und schnell Kurz und knapp wie immer sehr gut.

Bedienung war top essen ebenfalls overall ein super Platz zum zeitverbringen.

Sehr sehr nettes und sympathisches Personal ps. wenn ihr schleimt bekommt ihr ein cookie gratis 😊

Sehr nette und Sympathische Mitarbeiter

Essen hat gut geschmeckt und Bedienung top

Hallo, ich war schon paar mal dort aber heute habe ich mich besonders gut behandelt gefühlt, die Bedienung war so mega freundlich und hat mir in Windeseile und guter Laune ein super, leckeres SUB zubereitet. Entweder es ist jetzt Einbildung oder es war in der Tat das beste SUB was ich je gegessen habe. Vielen Dank geht an Amanda. So komme ich gerne öfters vorbei ;) PS ich bin nicht so der Rezessionen-Schreiber aber das wollte ich dann doch mal erwähnt haben.

Sanida isch eine sehr tolle Mitarbeiterin, essen war top

Bester Sub around! Coole und sympathische Mitarbeiter! Danke für die Punkte ;)

Das Essen war sehr lecker und die Bedienungen waren sehr höflich und freundlich.

Gib katharina und sanida Gehaltserhöhung schnellste Sandwiches der Welt

Bester Subway in der Umgebung sehr sauber super nettes Personal immer wieder gerne.

Gute Auswahl Nette hübsche Kassiererin

Kann man nur empfehlen hier essen zu gehen schnell zubereitet sehr lecker 👌🏻 Die Mitarbeiter sind in Ordnung sehr nett guter Small Talk vor allem für junge Leute sehr angenehm. Gerne wieder