Subway in Frechen

Also das essen war schön Das personal leider genervt und unmotiviert Ambiente geht bin öfters da die toiletten haben keine papiere leider weder handtücher weder Toiletten papiere

Motivation gleich 0,5. Sorry aber geht freundlicher

Bedienung sehr unfreundlich. Mitarbeiterin ist fehl am Platz. Selten so eine schlechte Bedienung gehabt.

Katastrophe.Mitarbeiter haben keine Ahnung von deren Aktion aus der App und nehmen angeblich nicht daran Teil .Frechen Filiale nie wieder

Eigentlich wollten wir hier gemütlich essen, sind dann aber direkt wieder gegangen, als es hieß nur Bargeld, das EC-Karten-Gerät sei „defekt“ – komischerweise ein Dauerphänomen, das hier auffällig oft und bevorzugt zu Stoßzeiten auftritt. ​Dass man im Jahr 2026 mangels "Technik" plötzlich zur Barzahlung genötigt wird, glaubt doch kein Mensch mehr. Wer in digitalen Zeiten so vehement digitale Spuren vermeidet, hinterlässt beim Kunden einfach einen extrem faden Beigeschmack, wo das Geld am Ende tatsächlich landet. Kundenservice und Transparenz sehen anders aus. Wir haben unser Geld dann lieber in ein Restaurant getragen, das seine Kasse ordnungsgemäß und modern führt. Keine Empfehlung!

Schwer….. essen kennt man ja bei Subway, da kann man nichts aussetzen. Aber Freunde, wieso lasst ihr jemanden arbeiten, der so mal überhaupt gar keine Lust hat? Von der Begrüßung bis zum bezahlen war es fremdschämen der obersten Klasse. Wie man sich so gegenüber Kunden verhalten kann bleibt mir ein Rätsel. Würde einer meiner Mitarbeiter so mit unseren Kunden umgehen, würde ich ihn fragen ob er alles dafür tut um endlich Bürgergeld zu beziehen. Lieber würde ich mich selber hinter die Theke stellen als jemand lustlosen desinteressierten zu bezahlen. Aber ich verstehe Subway da auch nicht. Klar sind es Franchisenehmer, aber euer Ruf geht doch damit kaputt. Also ich verbinde, nach dem Besuch, Subway mit absoluter Kundenunfreundlichkeit und dass wir da nicht willkommen sind

Essen war lecker, aber Personal unterirdisch schlecht, unfreundlich und hat einem Druck gemacht schnell zu bestellen, um den Laden so schnell wie möglich zu schließen. Wenn man gastro nicht kann sollte man nicht dort arbeiten. Essen gut. Personal Müll.

Ich kam heute um 20 Uhr an. Drinnen war ein sehr unhöflicher junger Mann gerade dabei, mit einem Staubsauger den Boden zu wischen. Als ich bestellen wollte, wies er mich barsch an, mich nicht hinzusetzen, sondern mein Essen nur mitzunehmen. Ich wies ihn darauf hin, dass die Filiale um 20:30 Uhr schließt und noch eine Stunde Zeit war. Ich wollte mein Essen in zehn Minuten essen und dann gehen. Ich verstehe diese jungen Leute nicht. Sie haben in ihrem Alter keine Lust zu arbeiten, und für eine Marke wie diese... ist das ein sehr schlechtes Aushängeschild. Ich bin Stammgast bei Subway, weil ich direkt daneben mein Auto auflade. Nie wieder. Man sollte Kunden nicht so leicht verlieren, besonders in Zeiten wie diesen, in denen die Wirtschaftslage schlecht ist.

Wir sind gerade mit 4 Erwachsenen dorthin. Wollten alle essen. Haben aber zuvor, weil Subway nichts für kids anbietet eine kleine pommes geholt und mitgebracht für unseren 1,5 jährigen sohn, damit er nicht zusehen muss. (Die haben dort keine pommes) Leider durfte der 1,5 jährige dort nicht essen. Schade also sind wir alle raus.

Mitarbeiter maximal unfreundlich. Hatte den Subway Coupon, welchen er gescannt hat. Danach ist die Kasse abgeschmiert und er machte mich dafür verantwortlich und war genervt. Nach 10min warten fragte ich ob ich auch einfach Bar zahlen kann, weil ich nicht mehr warten wollte und das Essen kalt wird. Er guckte mich mit einem komischen Blick an und sagte okay. Daraufhin fragte ich ob ich die 30% dennoch bekommen kann. Er sagte nein das ist nicht möglich. Darauf hin legte ich ihm das Geld hin. Das Rückgeld hat er mir nur dahin geschmissen mit einem unnötigem nervigen Blick. Kundenservice geht anders. Solche Leute sollten nicht so einen Job ausführen dürfen. Diesen Lade vermeide ich nun aus Prinzip.

Sehr schlecht belegt wurde sich keine Mühe gemacht einfach drauf geklatscht finde ich schade

Katastrophen Laden. Unfreundlich wie sau und arbeiten nach eigenen Regeln, die man von anderen Subway Läden nicht kennt. Keine Empfehlung dort hinzugehen.

Noch nie einen so unfreundlichen Mitarbeiter getroffen und das nicht mal Tages abhängig :)

Es gab ein kleines Problem ( ich hatte durch den Stress den Vordermann bezahlt der einfach weiter gegangen ist und ich sollte natürlich mein essen zahlen . Am nächsten Tag hin man hat sich entschuldigt und gemeinsam eine schnelle und einfach Lösung gefunden . Personal wirkt auf mich eigentlich ganz nett ( man kann auch nicht den ganzen Tag gut gelaunt sein vorallem auf der Arbeit ) Ich komme gerne wieder

Das Essen ist super, aber es herrscht keine Atmosphäre, wenn man dort zum Essen sitzt.

Maximaler müll laden verstehen kaum deutsch und dann funktionieren nicht mal die coupons, weil sie zu unfähig sind irgendetwas richtig einzustellen , hat auf dem bildschirm irgendwas gezeigt und hat selber einfach keine ahnung . Werde aufjedenfall nie wieder hingehen und auch niemanden weiter empfehlen dahin zu gehen.

Subway mitten im Gewerbegebiet. Ausreichend Parkplätze. Immer wenn ich dort war eher wenig bis keine Besucher. Ich schätze unter der Woche zur Mittagszeit ist dort mehr los. Ambiente und Essen typisch Subway. Nimmt nicht immer an Couponaktionen teil.

Habe in der Magenta App einen Coupon. Auf der Subway Page steht, dass es ein teilnehmendes Restaurant ist. Aber der Coupon wurde trotz Gültigkeit nicht akzeptiert.

15:30uhr 01.03.2026 Der Mitarbeiter der an diesem Tag gearbeitet hat, war sehr unfreundlich und asozial, er war sehr unmotiviert.

Hab nach 1,5 Stunden hungriger Wartezeit dann netterweise plötzlich per email ne Stornierung bekommen. Danke für den grandiosen Service!

Der Laden war nicht voll. Es hat alles gepasst.

Absolut unfreundliches Personal. Subs werden lieblos zubereitet. Ambiente lieblos und kalt.

Ich war nun zwei mal bei diesem Subway essen. Beide mal war ich sehr enttäuscht! Heute wollte ich ein dritten Versuch machen weil man mit Besserung auf meine Kritik geäußert hatte aber soweit kam ich erst gar nicht weil heute am 11.01.26 der Parkplatz und Weg zum Eingang sooo extrem glatt war das ich mich vor meinem Auto hingelegt habe! Mir war danach die Lust am essen vergangen. Wie wäre es mal mit Streuen den Weg frei machen zum Eingang?! Ich habe nun immer noch Schmerzen an meinem Ellebogen! Nun zu den beiden vorherigen Besuchen. Das Sub war wohl vom Besitzer gemacht worden und war perfekt und sehr lecker. Ich war sehr zufrieden aber die 12 Cookies waren Stein hart. Ich bin mittlerweile so das ich Probleme direkt ansprechen und das tat ich auch. Man hat mir knallhart ins Gesicht gelogen das die Cookies aber frisch seien. Sag mal wen wollt ihr eigendlich verarschen?! Ich essen jede Woche in ganz Deutschland in verschiedenen Subways und nirgendwo waren die so Stein hart wie bei euch! Man gelobte mir Besserung beim nächsten Besuch! Ich also zwei Tage später wieder hin, weil es auf meinem Weg zur Arbeit liegt. Dieses Mal ein junger Kollege dort. Macht der doch tatsächlich auf mein 30cm Sub 3 dünne Streifen Soße. Ich mit der Bitte was mehr drauf zu machen und er nur das kostet 50 cent extra und dürfte nicht mehr drauf machen. Ich mit der Bitte das ich auch bezahle und er macht doch tatsächlich 1 ich wiederhole EINEN DÜNNEN STREIFEN Soße mehr drauf! Leute wollt ihr mich verarschen?! Was für Geier seid ihr bitte?! Mein Sub war entsprechend trocken und definitiv geschmacklich weit weg von dem was ich aus anderen Subways gewohnt bin. Echt traurig. Habe mir nochmal Cookies mitgenommen und die ganz unten im Fach lagen noch genau so da drin, wie vor 2 Tagen zuvor also die werden einfach dort liegen gelassen bis die irgendein doof kauft. Das hat leider nichts mit der gewohnten Subway Qualität zu tun, welche man aus anderen Läden gewohnt ist. Heute habe ich es dann aufgegeben als ich mich lang gelegt hatte, weil wollte dem Laden noch eine letzte Chance geben aber man kommt ja noch nicht mal bis dort hin weil es so extrem glatt war. Naja dann soll es wohl so sein!

Alle App Aktionen werden von den Mitarbeitern nicht akzeptiert. Als ich um ein bisschen mehr Sauce gebeten habe, hieß es die muss ich extra zahlen. Was Unfreundlichkeit und schlechten Service betrifft, 5 Sterne!

Ich verstehe wirklich nicht, warum hier so extrem mit der Sauce gegeizt wird. Ich habe extra gesagt, dass ich mehr Sauce möchte und sogar bereit bin, dafür extra zu zahlen, trotzdem wurde nur minimal was draufgetan. Bei den Preisen erwarte ich kein trockenes Sandwich. Sehr enttäuschend.

Finde ich schon dreist das hier bei keinen Aktion teilgenommen wird hoffentlich kommt ein neuer franchise Partner 🤣

I always feel a bit overwhelmed at Subway, but the friendly employee patiently helped me, even though it was quite late :)

It looks awful. Unfortunately, it tastes that way too. Outrageous.

The employee could have charged me for a meal, but instead charged me separately for both sandwiches and drinks at a higher price. Later, he took back the empty bottles but wasn't allowed to refund the deposit. If this is how it's going to be at every Subway now, then it's a good thing I haven't been there in a long time. I'm quickly abandoning my plan to go there more often, even though the sandwiches are tasty. The price and quality just don't add up anymore.

Everything was great. Clean, friendly staff, and excellent service. Warm and spacious. I don't see why I should give less than 5 stars.

I like going to Subway, but I have to complain about this store in particular: you can't redeem coupons there! Why are there promotions that you can't use?

A promotion is advertised online and it says the restaurant is participating, but on-site they say the manager said we won't do it anyway. It's a shame, that's really very unfriendly to customers. The employee on-site, however, was very nice.

Unfortunately, our waffle fries were raw! They really tasted like warmed-up raw potatoes. I took the subs out of the toaster halfway through. I wore gloves while paying and adding toppings. So, what a terrible experience today.

The food is typically good, but a sign prohibits promotions from the "Subway app" in this restaurant. Telekom is currently running a promotion that isn't visible here. As I was leaving, the "manager" politely informed me that all vouchers were generally excluded, referring me to the sign. Conclusion: The food was good, friendly, yes, but unfortunately, this will be my last visit, as I find this behavior neither friendly nor pleasant.

Unfortunately, a very disappointing visit. The staff were unfriendly and seemed annoyed and listless, even though the restaurant was barely busy. My questions were barely addressed, and the overall atmosphere was simply unpleasant. Particularly annoying: my current Subway vouchers were not accepted for no apparent reason, even though they were valid and freshly distributed. You don't expect this kind of thing when you eat at Subway regularly. I hope the team or management takes this seriously and improves things; a visit there is certainly no fun.

The employees refused to accept vouchers we received today from Telekom, even though the restaurant's website states that it participates in the voucher program. Apparently, this was on the instructions of the branch manager. I'll check whether the prices are higher than at other branches.

Unfortunately, the staff was very unfriendly. They were obviously very annoyed and prepared the bread with a total lack of enthusiasm. The Caesar sauce was apparently empty. This changed with the next order because they were more than willing to go into the kitchen. A shame. Another visit is out of the question for me.

I was there yesterday, and the employee (Sadat) was very rude and disrespectful, and not for the first time. 15 minutes before closing time, he was unable to serve us and asked us to leave.

I'm not even giving it a star. Yesterday, I went there to redeem the coupons I received in my mailbox. As soon as I entered the store, the employee said, "We don't accept coupons." I was totally confused at first, downright rude, no empathy, nothing.

They don't honor any coupons that aren't even in the app, but are listed in the newspaper. Extremely unfriendly, and it wasn't even full. Worst Subway. I'd rather drive a little further and get the coupons, decent service, and delicious subs.

Unfortunately, I upset my stomach again in this branch.

A slightly larger Subway, but otherwise like any other thanks to the franchise.

In my experience, especially since Sadat joined the staff, the service is very friendly and the subs are well-made. I always enjoy coming back.

Extremely unfriendly staff, nothing was happening! The sub wasn't even properly rolled up and was not topped with much love.

Stable Subway, friendly employees. The interaction with Enam, in particular, was very positive.

Nothing special... but almost all branches! Expensive, every olive is counted...

Extremely unfriendly staff, even though the store was completely empty. The sub wasn't even warm. Vouchers are generally not accepted, neither digital nor printed. The freshness of the meat should be questioned.

Sandwich full of lettuce and onions, everything fell apart later, not even the footlong was cut in half, which is what they usually do at Subway. Otherwise, everything was fine.

Friendly Iranian staff, tasty food and fast service at Subway. Recommended!

Parking lot in front of the store is a bit outdated. Inside is too old fashioned. Food tastes good.

Yes, ordering went smoothly and staff is quite friendly and customer focused. When a queue forms briefly, someone from inside immediately jumps to the counter so that the orders and preparation of subs can continue quickly

Firstly, not compatible with Subway app. 2. It was not compatible with the operation to warm up the finished wrap for 2 minutes. It wasn't due to stress, nothing was going on. 3. Very unfriendly

Unfriendly staff, Dirty, Expensive, No Subway App

Unfortunately, like all the subways I know in the area, it's not that appealing. Tables not cleaned. Employees not very friendly. It's a real shame because Subway's product idea is a great alternative to the other fast food chains.

Feel free to go to this Subway because the area and environment together with food gives such an amazing feeling

The subs are delicious. The service seems uninterested. The atmosphere corresponds to a fast food restaurant.

According to the Subway app & homepage, this location participates in coupons. When we arrived on site, the employee said we weren't taking part. Great, thank you very much, drove an extra 25 minutes and then something like that... never this branch again!

An hour before the store closed, we were sent away because the good man had already cleaned.. Scared off 7 people.. It was stupid.. Mc's was good too 🤫

Brot schmeckt alt. Cookies sind zäh und alt. Nur drei Getränke zur Auswahl…. Schlechtester Subway in dem wir bis jetzt waren….

No SUB of the day, no coupons, no app offers - that's just in advance. You don't take part here! SUB is usually only lukewarm, probably too short in the oven, bread is regularly "sold out", salt and pepper have always been forgotten. Very thinly covered. No more cookies on display. It's not worth the drive here. I will no longer stop here on the way to/from the shops in the area.

Whenever you come, the shop is empty. They do not take part in the voucher program according to the motto: Better no money than little money. I have no idea how they can survive there.

Very friendly staff. Food top. Ambiance... Subway stop👍

Fast service, constantly changing staff, sometimes even overwhelmed staff. Typical Subway taste. I'd love to come back

It's a subway, i.e. capitalism's foe - the lowest form of human existence in the preparation of food - That's pathetic - I know that because I sometimes shovel it in myself - it's also these moments of weakness that make us human, but it'll be okay not because of that.

At 9:02 p.m. the place is open until 10 p.m. You are no longer allowed to eat on site? What is this absolutely underground, never again unbelievable.

Food was good, tables were a bit dirty, no digital ordering yet but “old school”

Hungry...so go to the subway. As always... Great. Top fast service. The atmosphere is rather simple.

I was there yesterday (Sunday, 11/3/24) just before closing time. The employee was really nice, I'm a little out of practice with Subway and he gave me helpful tips. The subs were on the whole okay, just system catering so not much can go wrong apart from a possible lack of freshness. And everything was fine there despite the late hour. I don't know where the bad reviews come from, my experience is positive.

Ordering a sub can be a communicative celebration. At least you still have a person in front of you and not a screen. You could take a look. Alone: ​​If the questions about bread, contents, toppings and tray come across as dull, listless and muddled, then you have to ask questions. And if the repetition is not articulated more clearly, but rather more annoyedly, then you would rather sit in your car at the charging station with the finished product than at one of the plain tables in the empty dining hall.

You can do it! But you have to make sure you get an offer. For the regular price you can add a few euros more and go to the restaurant

Good or bad depending on who works there. Since there is usually a lady working there who makes sandwiches that are extra thin and with hardly anything on them, they are usually bad. We prefer to drive further away to nearby subways.

Unfriendly and dirty. Never again !!!!

Oh well App coupons didn't work there or they didn't want us to use them

Average but good store. Come regularly and happily.

The waitress was in a bad mood and couldn't be understood and didn't want to understand us. She just slapped something on the sandwiches. There were also a few things wrong with the payment. The branch does not take part in promotions, which is also a good reason for another branch.

The toilets should remain in view, otherwise the assessment can quickly change. Currently more like a toilet of a motorway toilet with rare maintenance, be careful!😔

Were there today on July 9th, 2024 at 8:50 p.m., you are no longer allowed to eat there. Communicated unfriendly and are now going to eat somewhere else. Just because he probably doesn't want to clean in the evening anymore. Cool. Never again. Bye.

Sub great ambience looks cool!👍🏻 Unfortunately, the employee was less good to disastrous and left a lot to be desired in terms of motivation at work. Whether it was lifeless questions about the sub or the payment, there was unfortunately a lack of motivation and commitment! Kind regards, Thoren

Eat good. Next week there will also be fries! Practically the charging station up to 300 kW, clothing at the Ley company next door.

First of all: The subs were great! Tasted really good. Unfortunately I can't say anything good about the rest. Our vouchers were not accepted because the branch does not participate. The staff wasn't really friendly either. It's more like the person doesn't want his job at all.

old restaurant… the service stuff don’t ask what we like to have in our sandwiches as in former time. subway is not the same, that’s sad 😔 the potatoes and sandwiches is not good for this money, expensive and bad quality.

According to the Subway app, participants in the Lidl savings campaign. But it is then refused on site. Way for free.

Cookies barely edible - totally dried out. They definitely weren't fresh. My sauce on the sub also saved money. Employees seemed very overwhelmed and confused.

The employee wasn't interested and the subs were only moderately occupied. There were also no trays for consumption on site. The shop was also getting old and was overall quite uncomfortable. Too bad.

Unfortunately no one there who speaks German or can answer questions. The food was of the usual quality, but the employee couldn't answer any questions about the "new subs". 2 subs were ordered and not put in the oven at the same time as usual. At the first sub he asked if there was a menu. The answer to this was yes. He then made 2 menus. When we pointed out to him that we were only getting 1 menu, he of course changed that but put the overpacked biscuit from the bag we already had in our hands back on display. All in all, we won't be eating there again for the time being. You no longer get baskets to bring your food to the table.

Good and fast service. Unfortunately, the design of the store looks a bit unclean. But that's a matter of taste.

When I visited, the restaurant was empty except for one other customer. However, when I looked for a seat, all the tables were dirty. I had ordered a sandwich to eat on site. You get a sandwich wrapped in paper without a tray or plate. The bread is soft and mushy. The place is uncomfortable and uninviting.

Food was still ok, staff was listless, I won't go there again

After waiting 25 minutes to place my order, I learned that the sub of the day and chicken breast were not available at this location and that the guacamole and wraps were sold out. The employee, who worked alone, was completely overwhelmed by the volume of orders and the resulting delivery orders. Any form of friendly communication would have reduced the disappointment, but it did not take place.

The dining room was dingy, the service was incomprehensible and not nice.

I've often picked up something to take away here. The employees are actually always very friendly and the restaurant is clean at first glance. The decor is typical of Subway, as is the taste of the food.

Unfortunately very unfriendly staff, food was lukewarm and completely fell apart after unpacking. And it is very uncomfortable there. I'm sorry

Time of visit: 03/02/24 2:26 p.m The three of us went to this branch yesterday and I found out about offers in advance. 2 half subs for the price of one. Great deal, I thought. Accordingly, we ordered 2 half tona and 2 half notorious bmt. Both then upgrade to the menu. The employee then charged €23.28. I paid for it and was surprised at the price. I then calculated it straight away and came to €15.68 according to the offer with an upgrade to the menu. I asked her that the bill was wrong because the Subway app shows the offer. She then said that they don't have vouchers. You can imagine how I felt. Since my wife misunderstood it, I also had to order the roasted potato chips. For €2.80 you couldn't even get a handful of the limp riffel potatoes (3 potato slices are missing in the picture) and then the employee told you they had offers but no vouchers, that was the crowning glory on. I was upset the whole time I was eating at this branch and took photos of the dirty restaurant. Apparently there are no trays in the branch anymore. When I went out I discovered the family menu for €21.50, which is well hidden behind the window, but difficult to see from the outside (quite small in the lower window, photo exists). I was pissed and grabbed a saleswoman and asked her what it was all about. The colleague boldly said that I should have said that I wanted a family menu (my order). No matter how you take it. The last time, offers like 2 for the price of one weren't a problem. I don't go to this branch anymore. It's dirty and the saleswoman has no idea how to handle customer complaints. At least the subs were of the usual good quality. Hence the 2 stars. Otherwise one star would be too many. *corrected to comply with guidelines.

Average food with average service and average problems. Quite OK if you need something quick to satisfy your hunger in the evening and you don't want to eat another burger, kebab or pizza.

When I ordered, 3 out of 4 subs were incorrectly booked, very rude on the phone, I should come over and not order? (What am I ordering for so I don't have to go there...) I also just hung up when I asked for the boss's number I got it anyway (I made the effort to drive there :3) but he just talked my ear off :/ Customer service is in small print here

I was just there at 8:45 p.m. The store is usually open until 10 p.m. The employee said you can only order takeaway because he doesn't feel like going to work anymore. It can't be. The store closes after over 1 hour!!!

Service disaster! SUB was served cold because they simply take a lot of time for a SUB. The bread is dry and falling apart, I don't want to know how old it is. One of them shouts at the other service person to speed up and he just stands there stupidly. First and last time!!

Was only there at the charging station, can't say anything about the restaurant.

Ambience left something to be desired, but otherwise what you would expect from a subway.

Food was food although subs a little squashed in packet. Quick and friendly service. Plenty of tables to sit and eat at. Didn't always scan my Subway account which was annoying.