McDonald's in Frechen

Delivery takes over an hour, the food is completely cold and when you call to ask, suddenly no one speaks German anymore as soon as you realize it's about a complaint. Impossible

No star at all for Servis, it is full of employees who go from left to right but orders are not completed. The employees are ALL overwhelmed. And when you say you don't get an answer and are simply ignored. 👎It's best to avoid this shop 👎Employee with long hair that blows around while preparing dishes. 👎👎👎

If you get the order the way you ordered it, it's better to go to Cologne, it's more worth it than there

If we go to McDonald's, it's this one.

Worst McDonald's I've eaten at and I get around a lot Food cold and incomplete had to be complained about three times Service couldn't understand me Tables all dirty 🤮 Greetings go out

Mc drive is catastrophic. Has nothing to do with fast food. You stand for at least 20 minutes to even place an order. And then another 20 min. to get the food. Incredible.

Toilets are disgustingly dirty. No soap, no toilet paper. Toilets so narrow that you can't fit in with a child. Everything sticks, no changing table. Garbage full.

Employees are always friendly but there are always long waiting times at the drive switch

Indeed, restaurant not very clean and the tables are not cleaned. After the good food, better than at French McDonald’s

Ear was happy this morning compared to the evening

Probably doesn't need to be described...

I bums, you forgot my spicy burger, I won't forgive you for that

It's all ok. Nice little McDonald's in Frechen. Fast and friendly service. The tables could perhaps be wiped down more often

Unfortunately not a nice company. Not much attention is paid to ensuring that guests in the restaurant can sit at clean tables. The staff is mostly unfriendly and bad-tempered. If you have time, it's better to go through MC Drive.

If you want to pay in cash here you will be treated like the last person. I stood at the checkout for 30 minutes. You are then completely ignored by the employees. 0 stars for the non-existent service

Everything was good and clean..

Yesterday afternoon I came to the branch and wanted to order at the counter, where I was told by an employee without any greeting and in an extremely rude, harsh tone: "Order at the kiosk!", when I then politely replied "What please?" When I asked, he looked at me as if he was about to eat me, pointed to the display columns and grunted: "THERE!" I then drove to the branch in Marsdorf and was served very politely.

Really great compared to other branches. Mega friendly and courteous staff, pleasant atmosphere and the food is delicious and prepared with love!

Food tastes like cardboard and food poisoning is programmed in the evening

Food didn't come and it cost 30 euros. We were also made fun of on the phone and said we hadn't ordered anything. The first and last time for me with them because of that

I like maces. The shop looks modern and today had really crispy fries. Yummy

McD stop. Everything as always.

Today I didn't look for the first time because nothing else was missing. When I got home I saw that they forgot 6 nuggets from the menu 1. it was empty there was only a menu with a citizen of a fries and the nuggets how can you forget them 2. when I called I accidentally In the other one they called and told me I could pick them up. When I started to leave, I was told no, you didn't call here, yes, by mistake, I ordered there 20 minutes ago and the fact that you just walk away and don't answer is really rude

Food was hot (so definitely freshly prepared). The lady at the counter was very friendly. The parking situation could be better. The entrance to the drive-in counter is quite confusing and narrow. The “waiting area” for food distribution at the car is also very narrow. Maybe the whole thing could be reworked. Otherwise everything is great for a quick snack in between.

I've been waiting at the drive in column for 15 minutes... One moment, one moment…. When I was at the counter at some point and asked him about it, all he said was, "Boy, you'll have to wait." I guess I won't be able to get past here again anytime soon!!!

People stay away since the shop has a new owner, it's over, the order is often incorrect, you wait at least 30 minutes for your food, fast food is no longer a thing here and if you ask you are shouted at in broken German, absolutely nothing Highly recommended, it's no longer a McDonald's, it's a real shame, we now only go to Müngersdorf!

This morning I wanted to have a small breakfast before medical treatment and was warmly served by a very friendly Mr. Meher who was busy at the Mac Drive counter at the same time. He personally brought breakfast to my table with a large porcelain cup, coffee, fresh McMuffin bacon and egg and was extremely friendly. Five points! It would be nice if it were always like this at McDonald’s. Thank you

Too long waiting times for the food ordered. Up to 30 minutes...

After a great visit to the cinema, I went to McDonald's with friends. The first thing I noticed was when we came in there was a smell of old fritzenfetz. We took advantage of the table service, but unfortunately we had to pick up our food ourselves and waited another 3 minutes. I won't go there anymore

Einfach nur schlecht zu viel Wartezeit und dreckig zudem haben keine Haben KEINE Mitarbeiter Handschuhe an ziemlich unhygienisch zu dem auch fehlende Bestellungen echt kake

I was in Frechen to visit family and visited this branch twice. I was very positively impressed by the cleanliness and good service. Keep it up and I wish you all the best

Actually everything is as you would expect... a clear downgrade because unfortunately I couldn't find a clean table at the time of my visit... a shame. Otherwise a nice shop.

I've seen cleaner branches... but that's enough for now.

I often had to go back to the checkout because something was always missing and I never got it. Employees disrespectful...and give out old burgers

Very clean. Staff was very friendly.

What the heck is that???? Breakfast Basics "it's not possible", Sausage TS Mc Muffin "it's not possible" ....really now??? Then behind the counter an unfriendly, annoying employee... never again!!!!!!! ADDENDUM Back after ages. And now NEVER AGAIN

Unbelievable waiting times at a “fast” food chain

They can't get an order out correctly. It's best to drive a few meters further to Marsdorf. I've never had anything missing or unfriendly staff.

I think this branch is pretty high up when it comes to fast food restaurants, very clean, well-trained staff and quick service

Administrator Tatyana, just an unpleasant nightmare.

This McDonald's is significantly better than other branches. The staff is always friendly. The food is mostly very fresh. Top 👍

I'm horrified. The food was tasteless. Where's the mcrip sauce now tastes like water?!? It is dirty, the toilets are unhygienic and dirty. Never again

Very nice lady Who served us A big THANK YOU for that

Solid McDonald's, does what it promises, nothing more and nothing less

Fast, clean, hot. As it should be.

I ordered a double bacon burger, didn't get it at all. I came back and said that I ordered double bacon and received two pieces, but not whole ones... xD

This branch is kept very clean! The staff is very friendly. The dishes are freshly prepared and, by normal fast food standards, have a pretty solid taste. Many offers and coupons can be used to save money.

Unfortunately, once again we had oat milk instead of lactose-free milk in the cappuccino. Oat milk is available as a separate selection point.

I only go here out of charity for my family. The hamburgers always make me feel like I'm suffocating, they're too dry for me because there's usually not enough sauce on them.

Too few parking spaces in front of the store, too long waiting times, hygiene in the store is medium to poor, smelly toilets. Overall impression is terribly bad. 99% of the time there will not be another visit

Every other time something is missing from the order. So there is clearly a lack of proper planning and leadership here. For years we have seen how frequently the staff changes and how they seem to be overwhelmed by daily situations. I often see question marks on the faces of the staff. As if they don't know what to do next. And when you look at McDonald's advertising efforts, they are light years away from the reality on the ground. At the same time, I also have to criticize myself for not checking the order again. The 6 piece chicken nuggets were completely missing. With a Smart Menu + 2 chicken burgers. In this case, not even a complicated order. My suggestion - hand over the bag openly to signal to the customer: "Feel free to check!" At the moment it feels more like: "HERE and now get out." I haven't left a McDonald's with a pleasant or satisfied feeling for a long time.

Looks like a completely new design to me. And. I like it very much

Burgers and fries were freshly prepared. The staff was friendly and accommodating

It's stupid workers here how can't speak in English in 2024 and it's talk with me with a lot of racism 😡😡😡

The new design actually looks good and gives McDonald's a fresh touch. The new order terminals, which I find very practical, are now also integrated. I used to come here often, now it only goes until 1 a.m. and 3 a.m. on Saturdays For a fast food restaurant it is imaginatively decorated. Beautiful colors and artistic accents can be seen. There is delicious food and special requests The staff has an open ear. The preparation is much quicker than before and in my experience the burgers are also fresher. Therefore: A positive change!

Unfortunately very unfriendly staff. We wanted the dark glass and had specially ordered the menu. There was only pink left, why not write that down. Now it's gone in the app. And the staff is really cranky. Never there again. No tablets for eating on site, it's a no-go

Honestly never order anything online from here again. I ordered food on Lieferando at 9:30 p.m. Anyone who orders from Lieferando knows that the app/website tells you that the order will be confirmed by the restaurant immediately. Well McDonalds confirmed that my order should be there in half an hour. An hour later I call and apparently they haven't received my order. Well, who confirmed the order if it never arrived at the restaurant? And then of course it was too late to order anything.

I'm starting to get really angry. Long waiting time despite ordering via app! And in the end you forget something, when it happens once no one says anything, but it's already standard!! And something like that just can't be allowed!!! This branch used to be the best, but now they don't even deserve 1 star anymore.

Good day everybody, Please never go here if you don't have to! Me and my friend had dinner at this local shop today. So far so good, we had a larger order because we wanted to take a few things home with us for the evening, but now we're not exactly slim and I'm also pregnant. At the checkout/collection of the orders, people complained and made fun of how big the order was. After this nakedness, we were happy to finally be able to retreat to a place in the restaurant, as the table service was supposed to bring us the things. But since I had gotten another shake, I noticed the whole spectacle of talking and complaining. When I was at my friend's place and we actually wanted to finally relax and eat, we discovered that more than half of the order was missing, as well as the wrong burger and the wrong glass (but that's the smallest one) when I did Then I went back to the checkout and the boss was outcrying because apparently I wasn't the first person with half an order that day. At the end after we got things we realized that two things were still missing. After we spoke to her, she wanted us to pay for it and order it again, but then we still got it. I have to say that the milk was definitely no longer good from the shake. In my opinion, stay away, go to the competition (BK) or another restaurant! Here they cannot relax, they are judged and the money is taken out of their pockets!!! Thanks for reading, have a nice evening with good food.

Ideal for a short break with children to sit on. Passage to the rest stop restaurant. Restaurant offers salad, currywurst, goulash soup, schnitzel with fries. Unfortunately a bit expensive! I couldn't find the children's menu. For frozen schnitzel fries, champions sauce ketchup or mayo and a simple drink 22 euros and without side dishes salad is simply too expensive. This can be done better. Better alternative for children McDonald's, salad, fries or happy menu.

Star deduction because reusable cups are not always available. Otherwise satisfied with the expected quality. PS Lifehack: Milkshake with espresso = iced coffee

Friendly service at the drive-thru. Branch offers breakfast.

Used table service. After 30 minutes still nothing. It couldn't be worse...

The food was okay, but what was annoying was the homeless man who harassed me and the fact that my food was cold

I thought everything was great, after we both (salespeople+me) had forgotten to talk about the surprise of the Happy Meal and I then went to the window, she just asked me, boy or girl. And then she said, no problem, we'll manage it, then when my boy opened the Happy Meal... it came off like a suppository. He was so abnormally happy. Which of course made me happy. THANK YOU VERY MUCH

Unfortunately there is nothing left for children inside

Fast food with long waiting times At the drive in, even though there was only one car in front of us, we waited about 15 minutes before anyone even spoke to us at the counter. Franchises are so easy...other owners have organized their stores better.

Not clean. Furnishings are modern, but not my taste. Burgers clapped together carelessly.

Quality = 0. I don't understand how you can eat here. There are 2 great burger shops 5 minutes away. A little more expensive but good quality!

Way too expensive for a meal like this. It has been renovated, but like all branches, the food is equally bad. Opening hours are strange.

The food is like any McDonald's except this time the fries weren't well salted. And since when are there no more sauces with the fries, only for an additional charge??? There were only 3 order panels in operation and they kept getting stuck, creating a traffic jam. I think it's a shame that you can no longer order in person at the checkout. The toilet was an absolute disgrace. The smell like at the rest stop. The floor was wet, full of urine and it smelled awful. Soap stopped coming out of the dispenser and paper for the hands ran out. It's a shame that the owners are so obsessed with profits and don't care about hygiene.

Everything was fine, unfortunately an order was lost and I had to wait an extra 10 minutes even though there wasn't much going on.

The worst service out of all the mcs i ve been in the whole northern hemisphere

Fast food, it's ok every now and then. Too often is unhealthy.

Positive Entwicklungen zu verzeichnen. Die Preiserhöhungen ohne positivere Gegenleistung sind jedoch eine Unverschämtheit..... ➖️ EMPFEHLUNG....( +75 /100)

The manager was very arrogant, he doesn't know english language, or know it and refuse on purpose to talk it, cuz I have an issue whit card NFC payment, but I think their pos have a problem whit NFC payment, cuz I pay early on another store and was alright, so if u are on trip and u don't know the German language avoid this McDonald's, they have a very unprofessional manager

Very small, but service is quick. Table service is avoided...no signs there...

McDonald's as it should be. A delicious burger and fries are always delicious

You wait too long for the food, the orders are not complete, individual items have to be delivered after checking. One has the feeling that there are not enough staff in the restaurant

Disappointed again.... Over and over again when you try it again you only get lukewarm... "food" Unfortunately I can't say a good word to you about the fact that last time the wrong things got the wrong things and were still lukewarm, today everything is lukewarm again.... Is there actually no quality management? and or test eater? who can finally stop this? Everything is more expensive and the quality is getting less and less, the burgers are getting smaller and smaller... It's my own fault, I keep trying it every now and then and I keep getting tricked again...🤣🤣🤣

McDonalds halt. Essen in gewohnter Qualität, Sauberkeit ist verbesserungswürdig. Ansonsten lief alles soweit problemlos wenn man keine zu hohen Erwartungen hat.

Durschnittlicher Mc Donald's. EMPFEHLUNG......(+75%)

Ich habe meine Gutscheine nicht bekommen 🤬

Nett und freundlich, für einen kleinen Snack perfekt

Super Personal in Mc Drive heute Abend!

Das gängige McDonalds Problem. Lauwarmes Essen. Burger heiss, Pommes kalt, Ja wir machen neue Pommes, Menü? Also erst den Burger essen, dann kommen irgendwann die Pommes... na klasse... Seit Jahren im jedem McD das gleiche Drama. Ist den Menschen von heute wirklich egal, was sie wie vorgesetzt bekommen? Heisse frische McD Burger sind wirklich lecker, darum setze ich mich immer wieder dieser Situation aus. Aber der Spaß am Essen bleibt etwas auf der Strecke.

Die Mitarbeiter wissen nicht mal was ein Frappé ist, dass sich der Name von dem Frappé auf Iced Coffee Choc geändert hat da kann ich ja nichts für. Die haben mir erstmal einen Shake gemacht und dann den wie gewünschten Frappé und als ich den Frappé abgenommen hatte schön zu den Mitarbwiter sagen alles gut das war nicht eure Schule. Aber meine auch nicht einfach nicht quer stellen und sagen ich mach das was hier drauf steht. Ihr müsst eure Produlte kennen besser als der Kunde sogar, früher hieß er Frappé und heute eben halt Iced coffee choc aber dann reagiert nicht genervt wenn ich euch sage was ich meine.. danke!

Es ist ein mc Donalds wie jeder andere . Der Drive thru ist aber mit Vorsicht zu genießen 😅. Für ein Imbiss im Gewerbegebiet haben die da etwas an Breite gespart .

McDonalds halt. Fastfood fresstempel für zwischendurch

Langsamer geht's wirklich nicht... Im Restaurant selber nichts los und der McDrive dauert trotzdem unnötig lange stand über 20 min in der Schlange würde mal das Personal auswechseln unfassbar schlechter Service....

Kleiner aber feiner McDonalds. Es war zur Mittagszeit nicht voll und nach 6 Std Autofahrt genau das Richtige.

Sehr dubiose Aussagen auf meine Bestellung nach einem vegetarischen Burger. Diesen gäbe es seit Monaten nicht mehr. Auf Vorhalt, was denn auf der Karte für einer steht, wurde mir gesagt, der wäre nicht vegetarisch, da er im tierischen Fett mit den anderen Burgern gebraten wird. Alles seltsam. Wenn MC Donald keine Vegetarier mehr bedienen will, dann sollen Sie es doch auf Ihr Logo schreiben, dann braucht man sich doch nicht in der Schlange erst anstellen.

Sehr freundliches Personal in diesem McDonalds. Den Cafe finde ich sonst immer gut hier, nur schmeckt dieser heute nicht besonders gut.

Der Laden ist super sauber aber die Wartezeit ist verdammt lange...

Jedesmal vergessen die was! Zum Beispiel das Spielzeug im Happy Meal🤷🏽die Soße bei den Nuggets.

Die neuste Technik zum bestellen die man erst einmal lernen muss. Nettes Personal Esen naja

Nichts zu spielen für die Kinder. Personal ist freundlich. Es gibt allerdings keine Strohhalme und die Getränke sind sehr mit Eis gefüllt. Toiletten sind extrem eng

Essen war warm und war schnell fertig. Das Restaurant war sauber gibt nichts auszusetzen

Ich bin so sauer. Die Bildschirme zum bestellen funktionieren mal wieder nicht. An der Kasse konnte ich meinen Coupon nicht einlösen, da ich dies zuvor am Automat versuchte. Der unmotivierte Mitarbeiter meinte dann, ich soll den normalen Preis zahlen. Das ist Betrug und freche Abzocke. Außerdem funktionieren die Milkshake Maschinen NIE. GEHT NICHT HIER HIN. PERSONAL UNFÄHIG UND UNHÖFLICH. TUT EUCH DAS NICHT AN!!!!!

Iss halt Mc Donalds 😋ob wohl die Preise langsam zu wünschen lassen , Normale Familie mit vier Personen,lässt da ein Paar Euro's liegen.