Subway in Düsseldorf

The shop is cool And delicious 😋

I was there at 10:40 PM. I ordered at the terminal. Just before paying, I was asked to leave the store with the explanation that they were closed. Opening hours are until 11:00 PM. The music was incredibly loud, and a male employee sat bored at a table while a female employee stood behind the counter with her phone in her hand. I don't think that has anything to do with customer service anymore.

It's late, I don't feel like cooking - then it's okay.

Ibo makes the best subs and serves like a pro.

I waited 20 minutes for my sub. The wannabe shift manager or boss was incredibly rude to his employees. This created a terrible atmosphere for eating. I just feel sorry for the staff here… The "boss" should really be left to work alone.

I was there yesterday and placed my order at the terminal. My sub was cold because it was put in the oven, and then five people who had ordered normally at the counter were given priority. I waited a good 15 minutes for my sub. They should probably just get rid of the terminals if they can't handle this.

If I could, I wouldn't even give this star. My husband ordered a meal from Uber Eats, but unfortunately, the sandwich was delivered completely wrong. After he went there in person to complain and received the correct one, the employee didn't even apologize and instead tried to deny it. Unfortunately, they didn't have the right bread (Italian) either. He then wanted to leave the wrong sandwich there and get his money back. This was refused in a more than rude manner. The employee who was on shift at 9 p.m. on October 17th didn't want to give him his name or that of his supervisor. Such unprofessional behavior is simply unacceptable. Instead of correcting a simple mistake, the situation escalated unnecessarily. This branch has been canceled for us despite its proximity, but to avoid further frustrated customers, I would strongly recommend employee training.

Absolutely terrible. I ordered via Uber Eats and they delivered a completely wrong sandwich. When I went there to complain, they offered me a new sandwich, but not with the bread I ordered, and the cookie that was missing from my order was also out of stock. So, I didn't get the food I wanted. The employee told me that a refund wouldn't be possible either. When I then asked for the names of the two employees, the employee at the cash register got really rude and claimed he didn't have a name.

My first time at Subway. The employees were friendly, but I found the place a bit dirty. The food wasn't my cup of tea either, so only 3 stars.

Would give minus stars, prefer chicken teriyaki ordered and received salami with all the ingredients that I didn't want, best to hire people who will also make the food that you ordered never again this shop

Bread is super old. Thanks for nothing.

Clean loading was only on toilet

The staff were extremely unfriendly! They said the toilet was broken. And only after we bought something did they say, "Now you can go to the toilet?" Simply rude.

Takes forever!!!!!!! Omg! You order on-site and then wait forever for it to be ready.

No, my food, which was freshly prepared, was lukewarm. The bread was good, but the wup tasted like a shoe sole, very sour. The floor was sticky and didn't look clean.

The employee didn't feel like taking our order – we wanted to have our toppings added, but unfortunately, that's not possible at the terminal. We left the store without anything. 4.9.25 - 10:17

We had to wait 1.5 hours for our food. On top of that, 4 of the 6 subs we received weren't even topped with all the ingredients. Cheese was missing from all of them! The bread was burnt and dry. We received 1/3 of the subs with toppings. The employee refused to help us! Please don't order from that store!

We've already gotten nothing from Lieferando twice, even though it said the food had arrived. Because no one ever answers the phone, we went there, and they just said there was nothing they could do.

They're so rude here, claiming the food was delivered even though it wasn't, and then no one answers the phone, no matter how many times you call. There are only problems here, order from somewhere else! A rip-off!

We have been trying to call for 10 minutes to complain, but no one answers. We had a carcass in the sub. We are not touching it, no one answers, but we are going there now.

Out of four articles, only one was correct. No one answers the phone either.

Unfriendly staff and dirty toilets

Nobody answers the phone. I got a footlong cookie today through Wolt instead of nachos. I'll call again tomorrow! Zip code 40229!!

If the opening hours are advertised as 11:00 PM, I expect there to still be something available at 10:50 PM and that customers won't be turned away. The employees were nice and apologized—which is understandable, since they know they're closing much earlier than advertised. Maybe they were out of bread? I don't know.

It used to be better... long wait, food... well...

The working hours are incorrect. I was there at 9:30 and waited until 10:05. No one opened the door, but there were workers inside.

Anyone who eats here has lost control of their life. Okay, I'll add. Biggest crash in the store. Employee crash. Store broken. Toilet doesn't work. Water pouring from the roof. Employees can't speak German or don't want to. One employee is constantly taking a break. Employee hardly speaks. So please just close the store. Thank you.

Extremly poor service, they stop taking customers inside even before closing time.

You rarely experience such slow service. Luckily, there were only two of us in the store – if there had been more, I probably would never have gotten a chance. When I finally wanted to pay, the cashier suddenly left to make a sandwich. A colleague then took over because he probably saw that I didn't like it. The order at the terminal wasn't entirely clear either. I chose a sandwich for about €7, without any extras – but I still had to pay over €10 at the checkout. At McDonald's, KFC, or even Burger King, the system is much more transparent. I don't think I'll buy anything there again. Oh yes – I almost forgot: the sandwich was delicious, after all.

The food is delicious but disgusting and too expensive

Employees have zero desire for their work, may be due to the time but still rude

Very friendly staff. They're always in a good mood. The food tastes delicious. 👍🏻

Outrageously, it only opened at 9:10 a.m. and then only offered yesterday's stale bread. Bottomless! The waitress said she was alone. It couldn't be more defective

We chose a bestseller, the Teriyaki Chicken. Since you can put together your own sandwich, it's hard to go wrong in terms of taste. However, the order took a little longer even though the store was empty. The footlong churro was okay without sauce, but the chocolate sauce was unfortunately not recommended - it made the whole thing bitter. The cookies were good as always.

German: In this particular snack bar, the portion size is half as large as in others. I don't recommend stopping here. At this particular snack bar, the portion size is half of what you get elsewhere. I wouldn't recommend stopping here.

Best Subway, always nice staff, me and my colleagues love the best food

Well, first of all it was 30 minutes in the afternoon... the employees were unfriendly and didn't work well or hygienically. Sub was ok Toilets were dirty...

I ordered via the order terminal for the first time. That worked easily! I took my sub with me, but unfortunately I realized when I got home that half of it was missing! There wasn't even anything going on, I was alone in the shop, what's so difficult about doing something sensible? Service is 0... I won't go there anymore!

Tasted OK, after having to point out to the people at the front to please change the gloves they used to touch cash before our meal!! Are people here even trained? This isn't the first time this has happened. And if you order at the machine, all customers who come later but order directly at the counter will still be served first. This shop is rude and really disgusting. Tables and chairs dirty.

The sandwich was okay, but ordering at the terminal, where vouchers are not activated, was very uncool!

My favorite Subway in Düsseldorf!!! I've been ordering there or eating there often for the past three years. It's always delicious and the employees are very friendly! The store is also very clean and tidy! I recommend it to everyone.

Dirty, unfriendly, unbelievable. Unreasonable franchisee, serious damage to image.

Subway is a very good fast-food restaurant, but the man who works there is extremely rude. He wants to interrupt my phone calls and talk to me as if I were his property. Very rude and disrespectful. He has no business being there and gives me two extra olives.

Ordering there is always great! Good food, fast delivery and always everything right! You guys are great

I hate to give bad reviews, but unfortunately my visit to the Subway on Südring was a disappointment. An obviously new employee was supposed to prepare my sub, but she didn't know the name (“Taco Beef Fiesta”) or the ingredients. That wouldn't have been a bad thing in itself, but an experienced colleague was standing right next to her - without really giving her any guidance. Instead of actively helping, he only intervened to reduce the amount of coating. What was particularly annoying was that paid extras like caramelized onions only ended up on the sub in a barely noticeable amount, while the nachos and guacamole, which are included in the price of the sub, were completely missing. When I later asked at the checkout whether guacamole, nachos and onions were actually included, I was just fobbed off with a free bag of chips - there was no refund for the missing ingredients. I have never eaten such an extremely sparsely topped sub. Very disappointing!

Coupons must be printed out. This way you can also forego sales. This works easily with other subways

The person in charge of this branch should do himself a favor and watch his staff at work at this location. You wait an extremely long time for a sandwich, which is constantly being incorrectly filled. (For me for the 3rd time already) The tables are all dirty and the employees are overwhelmed. I like eating at Subway but I'll avoid this branch, it's a complete disaster. Everyone started small but why are these people left alone if it doesn't work? Very unfortunate.

Horrible conditions and incompetent employees. Robots are more than necessary here! ⏩️

Attention: if you order and pay for meat twice via the terminal, you will most likely pay for it in vain. This way you can of course save on the cost of goods. I will not visit this subway again.

1€ for using the toilet!! Just anti-social behavior.

Unable to properly assign two subs.

Despite always ordering the same thing, a visit to this subway is like opening a surprise bag. The quality of the workforce, the pace of work, the amount of toppings and even the price vary in amazingly creative ways from “questionable” to “excellent”. On average you will at least get full - but there is little that can be calculated here.

Best Subway! Food is tasty, service is good and you get a free cookie!🫶🏼

The boys didn't want to sell me cookies

Subway is one of the better franchise chains. Here you can find fresh and well-filled baguettes/sandwiches with all kinds of meat, salads, sauces and breads, which you can put together yourself from countless ingredients, with lots of additional extras. In terms of ingredients, you also have healthier or more nutritious fast food than some burger chains. Overall, the sandwiches taste good and fresh. At the ordering terminal you can put together your sandwiches according to your mood, in all possible variations and combinations, there is a huge amount of ingredients. These are then freshly topped and prepared after ordering. In addition to the sandwiches, there are also wraps, salads, mixed side dishes, desserts such as cookies and also a chip stand. The counter is open and you can look at all the ingredients and watch it being prepared. Everything is clean and fresh. The store itself looks chic and modern, with lots of space inside and a large terrace outside, also with plenty of seating. There is a customer parking lot in front of the store and a gas station around the corner. The shop is clean so far, but the tables often still have crumbs on them. They could be wiped down more quickly and regularly after customers. The staff are friendly, the food is prepared at a normal speed. The prices are okay, considering that you can get a 30cm thick sandwich for €10, for example. Sometimes when it's busier, the employees get a little stressed while preparing it and it can take a little longer. Overall I am satisfied with the store, thank you 😃

Today I was at the subway branch in Südriing, the employee and the shift manager were unfriendly and disrespectful to me even though I said that I wanted complaints. The shift manager didn't give me a name and said if I asked more questions, I would be banned from the house even though I didn't do anything except pick up my order. I hope you read my complaint and contact me soon. I didn't expect such a big company like Subway, thank you

The guys there are super nice and the food is always delicious like at Subway.

I often come to this Subway during my lunch break and every time I am greeted by friendly employees with delicious subs. It's clean there and I really like the atmosphere. All in all great!

I had to wait over minutes for 2 cookies.

Way too expensive for a "baguette"

Subway Düsseldorf Südring 9, a complete disaster. Employees no organization, no idea, preparing the food hygienically unreasonable, completely inattentive and annoyed towards the customer. Last but not least, food is loveless and almost impossible to eat because everything is falling apart.

Disaster... This is literally the worst service I have ever experienced. Clueless, sometimes unfriendly employees, missing ingredients, an hour's wait... I've never rated anything so badly, but this isn't possible.

A woman made chicken sub for me, she was very friendly and the sub tasted very good, service 10/10

Thanks to the nice young men who served us today. Very nice, friendly and competent employees!!! The food was delicious as always.

Placed an order online. That always works very well. When I went to pick it up they said they didn't know anything and they always asked for some name. There was only one order ready for pickup but even when I showed him the order and said my name, I didn't get anything. After waiting for 10 minutes, the other employee asked what I was waiting for and finally gave me the order, which had been ready the whole time. Absolutely bad service and the employees should be trained better.

I really wasn't happy ordering from here. At around 6:30 p.m. a worker prepared my order extremely slowly. He could have made my order in 2 minutes, but no, he starts talking to his colleague who just came from the back department. Then while we were eating vegetables the phone rang. He then completely leaves me hanging until someone else has to jump in to finish the order. There was no “Hey, can someone jump in” where you had to answer the phone quickly. All that was missing was the sauce and he didn't have to do anything else. Checkout done. I have no idea what was going on in his head. But of course I drew the worse card again. The person who was on the phone had to pay me super. The order was printed out and he first takes a good look at the order where I was standing in front of it and says “whoa” about the receipts he received. The worst thing was the amount of vegetables I got. I've never gotten so much in a subway! Once and never again

I never give reviews, but this... this is a disaster.

Since Mina and Marouan and Ilias everything is better and clean and tastes better, great staff

Probably the slowest subway I know. The last time I bought goods there about 2 weeks ago, it was dripping from the ceiling, there were 2 people in the store and I had to wait 20 minutes longer for my online order. In the time I sat there and waited, the colleague managed to make 3 sandwiches. Probably new, but it's still really slow. If you have to, you can go. It still tasted good though.

Especially after our bad experience at Subway Schadowstrasse before, this was really great! All of our wishes were addressed and the app was able to be redeemed. The young employee in particular was very friendly and ambitious!

Subway as usual. Located at a gas station, perfect snack before the highway entrance. New design with order terminals. The store is clean and even has a small terrace. The food is of course fresh and tasty and everything is available for Subway fans. The only downside is the small number of parking spaces, 4 are really not many.

Unbelievable 3 employees in the store, no customers, you are asked to order at the terminal, why can they continue to talk, and now you have to wait 10 minutes until work starts -.-

A relatively large subway! There is a lack of competent employees. You always wait half an hour for your order.

I had something delivered to the office today, so I can't rate the ambience there. Food was warm and very tasty. The little things sometimes make the difference (so thanks for labeling the bag). :)

I waited over 35 minutes for 2 subs. Unfortunately, the employees don't get it and the employee with the earring and he also becomes rude and rude. If you want to eat something quickly you should avoid this branch!!!

Incredibly slow service, a bit ugly right next to the gas station, and otherwise just a subway. But the food is what you would expect from a Subway

Hello,. I'm an understanding person, but when I go to a company like this to eat, the first thing I'm told is that there's no more ham, then the two subs that we ordered are cold when we wanted to eat them on site and If you then get more or less the wrong order, I'm at a loss for words. I've definitely had better service.

Absolute horror! Who came up with the idea of ​​ordering subs from the machine when you can only make 1-2 subs at the front anyway? Time is not saved, but rather delayed, because the employee constantly looking at the screen takes longer than if I tell him what I want. In addition, the employees are totally stressed, there are 20 subs at the back next to the oven and getting cold. After an hour of waiting we had our food.

Unfriendly staff Ordered something for the children from the menu and Everything was billed individually. We were then told That they did the big thing Employees hardly speak German

The branch itself is very clean and the screens for ordering are great for introverts. But unfortunately I have to say that the service is a little slow. Usual Subway quality.

Catastrophe. Even though the branch takes part in the coupon campaign, they always have problems redeeming them. I don't have any problems at any other branch, it's just there. Either you don't take part despite Subway's other internet information, or you need the printed copy even though Subway itself makes the vouchers available online on the site. Clown branch

As you can see in the PHOTO, the patty was all there. I would say there was at least 1/4 patty missing out of 1/1 patty. The service was perfectly fine. Nice and accommodating. I was also able to order DIRECTLY and pay in CASH. That's information

I've given this a chance 3 times now, and each time the same scenario within a period of 1.5 years. 20 minutes + waiting time despite ordering directly and 2 people who were just standing in front of me but had already ordered before and some of them had already received food. And wet tables due to a dripping air conditioning system didn't change the picture either. A pity.

I would have liked to go there more often after work, but this was our last visit today. Unfriendly, disrespectful, zero overview of the respective orders

The worst subway experience I've ever had. I waited half an hour for a salad to take away only to realize afterwards that food had simply been added and left out. It was probably because the employees were chatting in Arabic instead of working. When I complained over the phone, they hung up on me in my face. Absolute rubbish shop!

Chic place but you really get half as much meat as you normally get in other subways. When asked, the answer was “that’s normal here”. Employees incompetent and unfriendly.

Criticism of the employees: How slowly and with a disinterested attitude you can only do your work. Waiting 30 minutes for a sub with 2 customers and 3 employees is not a fast food restaurant for me. Retrain employees or hire new ones. Worst Subway branch so far!

The slim gentleman with the glasses is very friendly and knows what he is doing.

Very modern subway with ordering terminals. Friendly and competent staff. As always, very tasty food.

Very very unfriendly employee who served us. Gives snippy answers and took an insulting tone on the phone despite being asked in a friendly manner. I felt very uncomfortable

The blonde boy with the glasses is super likeable. He serves people very, very nicely. Definitely deserves a raise!

Food was good and the shop was clean. However, you can order at terminals. But it doesn't work at all in this store. Everyone who lines up is served one by one. In the end I had to wait 25 minutes for my terminal order because everyone else was served immediately instead of processing the terminal orders. A nogo

Absolutely unbelievable, according to the manager, who is blaring loudly in this store, you can only order at the terminal and only pay by card. If you want to pay in cash, you have to wait at least 15 minutes. If he had said it nicely it wouldn't have been a problem. But he could have saved himself the statement "go get out of my shop if it takes too long for you."

I left Subway after 15 minutes in line (2 ladies in front of me / the employee really worked in slow motion).

The food didn't taste good at all. We got plant-based chicken and got real chicken. Cookies were significantly smaller than normal Subway cookies. Tables were dirty. Employees overwhelmed with 5 guests and also extremely unfriendly. Wouldn't recommend anyone to eat there

Catastrophe! The store has gotten so bad! Especially the young, blonde guy treats his colleagues so rudely, insults them in front of the customers and as a customer you are treated totally disrespectfully by this blonde guy! Never again!!! The staff arguing in front of the customers is not possible!

Stop subway. I've tried several times to order rotisserie style chicken, but apparently the staff calls it "Rostie Style". You should already have the map.

One of the best SUBWAYs I know in Germany!

Nice lady, delicious sandwiches

Delicious baguette, friendly service.