Smack Burger in Berlin

I've eaten at the original shop many times and it's always been great. However, today my girlfriend brought home three melt patties to take away and what can I say, one of them actually didn't have a patty in it!?!?!?!?!? How can that be? I don't buy shoes either, I just take the box with me!!!!! Really not okay and it can't be that difficult when the main ingredient in the shop, whether it's a burger or a melt, is the patty!!! So I paid €7.90 for a piece of bread with a bit of cheese!!!!!!!!! Very disappointing. Do I have to check my order on site every time now???? That was my first experience with the new shop and then they have something like that straight away!!!!!

Wrost behaviour for Lieferaervice

There staff behavior is not good they takes to much time to prepare the order also . Other branches of smack burger are good but this one has no manners

Too much bad behavior of the staff members on the counter who takes orders from coustmers ... 👎👎

Food quality is too bad also too much time to prepare

Inconsistent service & delivery issues: One Google reviewer wrote: “I will never order food from here again. Had to wait a whole hour for a citizen. By the way, the food arrived ice cold 👎👎👎👎 you really failed.”  • Cold delivery & missing orders via Lieferando: Multiple complaints describe long waits or missing meals: “über 2 stunden gewartet und essen war sehr kalt” and “Kam nie an.”  “Das Essen war warm…” contrasted with “m 11 Jul 2025 um 19:45 lieferung nie erhalten”  • High prices: Complaints about cost vs portion: “over 10 euros for normal fries and a cheeseburger is really crazy.”  Also: “9,50 Euro für nur den Burger finde ich schon arg teuer.”  ⸻ 💬 Critical Reddit Commentary While Reddit users largely praise other burger spots, some relate indirectly to the experience at Smack: • Typical complaints about burger structure and presentation: From r/Augenschmaus (not necessarily Smack but insightful about towering burgers): “Welcher Sadist hat diesen Burger denn zusammengebaut?… Dieser wackelige Turm.”   Though that quotes another context, it echoes similar sentiment that overly tall burgers can be visually and practically unappealing. • Others critique Smack Burger via comparison: In r/berlin threads about burger spots, some say: “Had the same experience as you, burger was a soggy mess, and somehow the meat was still kinda dry. + an inhumane amount of fries, and they weren’t even that good. Extremely overpriced and overrated.”   And though this may refer to various Berlin locations, it reflects dissatisfaction with the expected quality from hyped burger joints. ⸻ 📊 Summary Table of Key Complaints

The staff behavior of this restaurant is not good

Staff has no manners hoe to deal with coustmers

Ordered for the second time, first time the fries were wrong, second time the fries were missing, only the cheese sauce was included. That was the last order. Well, it's easy to respond to positive comments. I feel like I spent a lot of money. Why don't you offer me an apology? Just say come over, we'll make it up to you.

Yesterday I had a double cheeseburger with French fries, both of which were really, really good. So why am I only giving it four stars? Because I experienced here what has already happened to me in about 5,000 other self-service restaurants in Berlin: When I pay with a card, the machine asks me how much I want to tip. And I think: I'm in a self-service restaurant, what should I tip for? For being able to pick up my food at the counter? For being able to pay with a card? For clearing my table myself? That's really bad because it puts me in a bad mood: if I don't give anything (for what?), it makes me feel bad for being such a stupid miser. And it makes the staff feel bad because they must be thinking, oh, another one who thinks I already earn enough. It's probably hard to turn off, it just happens too often (Pret a Manger, the café at C/O Berlin, to name just two). But why does anyone actually think that's a good idea? I don't know. Next time, I'll just tip (again: for what?) and figure it's just the price that's not on the menu. But I wanted to get it out there (sorry that upset you, the food is so good, I'll definitely be back).

It litters the entire neighborhood with trash. I'm attaching an example photo. Thanks for nothing.

Burgers were tasty but nothing overwhelming, the portions were appropriate for a larger appetite and the staff were friendly.

The food is okay, but the restaurant is very small, so it's not comfortable to sit. The tables are crooked and wobbly, making the experience unpleasant. Furthermore, the prices are relatively high. There were no umbrellas for sitting outside.

Excellent Smashburger – A Culinary Recommendation During my recent visit to this restaurant, I had the pleasure of enjoying a Smashburger that impressed me in every way. From the very first bite, it was clear that the burgers are made with craftsmanship and high-quality ingredients. The meat was excellently prepared: crispy and caramelized on the outside, juicy and flavorful on the inside. The balance of flavors was remarkable – the cheese harmonized perfectly with the homemade sauce, which was finely balanced and gave the burger a spicy, yet not overpowering, note. The bun was soft, lightly toasted, and held the burger together without becoming soggy. The sides were also impressive: the fries were freshly prepared, crispy on the outside and soft on the inside. The truffle mayonnaise served with it was delicious and underscored the overall quality of the dish. The staff was extremely polite, attentive, and well-organized. The order was served promptly, and the restaurant's ambiance was modern, clean, and inviting—ideal for a relaxed, sophisticated meal. Overall, this visit was extremely positive. The Smashburger was one of the best I've tried so far and stands out clearly from other offerings in the city. If you value quality, flavor, and careful preparation, this is the place to go. I wholeheartedly recommend it and will definitely be back. Five stars.

Unfortunately, I didn't like the Smash Burger at all. I expected more for that price.

It's fine, but I'm a vegetarian and they gave me two beef burgers. Be careful with that. Ask if it's your order so there's no confusion.

The burger was incredibly delicious—juicy, fresh, perfectly seasoned, and cooked to perfection. The bun was soft but slightly crispy. One of the best burgers I've ever eaten!

Fries were forgotten and no concessions were made…

Service was not so great, and the cash register system was having problems, so our order wasn't processed correctly. The manager then blamed us, saying "WE had ordered incorrectly." It's a shame.

Is this mold or soggy packaging?

Service was terrible (cashier). The kitchen, which you could see from the cash register, looked like the worst. There was more on the floor than on the grill. The employees also didn't look very well-groomed. I left the shop. Good luck.

Unfortunately, the burger bun was a bit squashed and not crispy this time. The chicken cheese was also a bit overcooked, and it could have used a bit more sauce. Otherwise, friendly service as always; hopefully, it'll be better next time.

Mega tasty smash burgers, super friendly staff and good portions at reasonable prices

Well, what else can I say? Absolutely world-class burgers 🫶

The driver didn't speak German, and no one at the switchboard answered for 30 minutes. The reason was that they'd forgotten the Nutella bananas. I haven't gotten them back yet. Truly disrespectful.

Why can't you order Smack Bundle 1 with your vegan burger on Uber Eats? If necessary, you can increase the surcharge if it's more financially feasible.

We both had the vegan burger, as that's the only option, apart from side dishes, for those who don't eat meat. The burger was quite small for the price (€8). The chili cheese fries and sweet potato fries were tasty, and the portions were okay. Service is okay; we weren't noticed at first when we tried to order. It's self-service, so there's nothing more to say about that. The atmosphere is typical of "hip" burger joints in Berlin, but nothing special. The music is quite loud. We'd rather stick with our regular burger joint.

The guy behind the counter was great! The food was also delicious and they are very nice and I recommend them :) 10/10

The smashburgers were delicious, but extremely oily. The chicken was nice and crispy and juicy, but unfortunately had very little seasoning. The service was friendly and quick. Can't complain.

Very good food and very friendly stuff! Definitely coming back!

rude behaviour from indian girl at resption🤞🏻

The phone caller was extremely accurate, friendly, and helpful, despite some complications with the Lieferando order. I hope she gets a raise 🙏

Nice staff. The chicken melt tastes sick. I can definitely recommend it.

These burgers are truly amazing! Even though the atmosphere is more reminiscent of a takeout restaurant, the burgers here surpass many restaurants. The staff are friendly and do their best – despite the slight chaos caused by the many delivery services, which definitely requires a lot of helping hands. We ordered the cheese sauce every time – highly recommended! The portion was so generous that we could dip both the fries and the burgers in it.

A bit expensive but tastes great

Long waiting times. In the end our food was even forgotten. Please train your staff with a proper onboarding system - then things like this wouldn't happen again. Second thing: inform your customers early if there may be longer waiting times. That would simplify a lot of things and avoid trouble. I give valuable tips here and hope that they will be implemented. It's really a great shop with a lot of potential!

The best cheeseburger in berlin.And the fastest delivery from Uber eats

Fries were not included, for whatever reason.

We had a double cheeseburger Price ok But far too fatty for our taste. Wouldn't eat there again. But it's just a matter of taste Many people like it greasy

Patty Melt 1a Prices legitimate Ambience really nice Very friendly

I waited half an hour for a cheeseburger

Prices are steep, taste is sticky. I was also given a menu without a drink. You can save yourself.

The burgers and fries are actually really nice, but €1 extra for Ketchup/Mayo when I’m ordering an entire meal is SO RIDICULOUS. You have an opportunity to stop this. Make ketchup/mayo free with fries (which are already 4,90, come on…). Let me know when you stopped doing this bullshit, and I will order again. I will probably change my review to 5 stars. I will probably order often. But if you want to charge me €1 for basic sauce, I will never suggest your restaurant to friends. I wish you success but not if you’re disrespecting the burger culture and your customers.

Best burgers I've ever eaten. Which is to say that I really enjoy eating. Portion from the menu was also decent. You leave full, not like other various burger chains. I would have liked to order the cheese sauce separately, but somehow it was only available in combination with fries. Unfortunately, I found the extra charge a bit too much, considering how much the fries cost individually. But it's definitely recommended if you like good burgers.

Very good service!! Excellent attention!!

I will never order food from here again. Had to wait a whole hour for a citizen. By the way, the food arrived ice cold 👎👎👎👎 you really failed.

It's €20 per person, the food tastes very good, but at certain times you can't find a seat.

Smack Burger on Turmstrasse is an absolute must for all burger lovers in Berlin! From the very first moment, the modern and stylish ambiance impresses, perfectly matching the high-quality street food experience. The burgers are a real highlight: juicy, perfectly grilled meat meets fresh, fluffy buns and a selection of homemade sauces that give each burger a special touch. The cheeseburger is particularly recommended, its intense cheesy flavor blends wonderfully with the tender meat. The chicken melt is also a delight – crispy chicken with melted cheese and a spicy sauce that adds that special something. Another big plus is the selection of sides. The fries are crispy on the outside, soft on the inside, and come with various toppings upon request, making them even more delicious. The homemade dips are also delicious. The service is friendly and fast – even during peak times, the food is served promptly. If you don't want to eat in, you can easily order in, although it's advisable to allow some time, as high demand can sometimes lead to slightly longer delivery times. All in all, Smack Burger on Turmstrasse is a real insider tip for burger fans. If you value fresh ingredients, exceptional flavor, and a cool atmosphere, this is the place for you!

I ordered through Uber Eats and got a completely soggy burger with almost no lettuce in it, just a few crumbs. I don't even need to mention the puny size of the €4.90 pudding, which used to be twice as big. It's a shame, and I'll never order it again!

For me it's always the best vegan burger I've ever eaten. No one else can do that!

It can't be that you have to wait that long for your food, what's the point!!!

Poor service; they did not provide the online order. My experience was very bad.

fair price and large portions. Delicious

The burger was tasty but a bit too greasy for my taste. The fries were very good. The new bad habit of having to actively refuse to tip when paying by card bothers me. With self-service and healthy prices, in my opinion there is no need for a tip or you don't have to ask for it! Then it's better to pay your employees decently, it's also better for your karma.

The best Burger place in this area of Berlin with modern design, friendly staff and of course tasty Burgers. Well done, guys!

Everything was great and everything was great again

The citizens are nothing special by default. Once and never again. the only thing that tasted good was the cola

I know almost all the good burgers in Berlin-Mitte. SMACK BURGER is one of the best. Brutal!

So the food was relatively tasty, except that I ordered a cheeseburger without onions but got a normal hamburger with onions? So apart from that, the food was tasty, service was also quite ok but could definitely be friendlier. I would like to briefly complain about the price because over 10 euros for normal fries and a cheeseburger is really crazy.

Very tasty, very nice workers and quick work

The brioche smashburgers are incredibly delicious. The portion is generous, so we were well full. If you are slightly hungry you could easily share the “melt”. The cheese sauce in particular is a real highlight!

The best burger in Berlin. I’ll never eat Bürgermeister again

Very good burgers at a reasonable price. The fries are awesome as well.

Good burgers 🍔 and fries. Not exactly cheap Unfortunately uncomfortable.

There are people at the checkout who don't speak German and you can hardly understand their English. The cashier didn't understand what we wanted, made us pay and then made the order again and said that the rest was in the order. That wasn't true, they conceded twice. After we noticed it, someone who spoke German came and assured us that the money would be transferred back. Of course that wasn't true

Very good chicken sandwich, could use a tad bit more seasoning though

Best burger in Berlin for me as of 12/2024. It's always a bit cold to sit inside and you smell like fat when you eat there. When delivered, the burger and fries are also great.

The burger simply cannot be beaten in terms of taste, a 12/10. The service is friendly and the restaurant is clean and authentic. I think the drinks are a bit expensive, but that just makes up for the food. I can only recommend it.

Fast food: Simple atmosphere, friendly service, excellent food and average prices. The quantities are abundant.

The food tastes good, but the employees are very unfriendly. I'd rather eat burgers somewhere else instead of ruining my appetite.

The food was very tasty, but the restaurant smelled very disgusting because of grilled and fried meat, our hair, clothes and skin smelled of burnt oil. I ask you to set up ventilation or if you have ventilation I ask you to repair it

This was my first time ordering from Smack Burger. The food was bomb ❤️. The chicken melt is definitely recommended. Hopefully I'll stop by Smack Burger in person soon. Keep it up! Very good job ✌️

After 90 minutes cold food was delivered. Smack doesn't speak German. Lousy store not recommended.

About Uber Eats! Top burgers. Hammer.

Based on the many extremely good reviews, I probably had pretty high expectations. The order was delivered and was still warm despite the long journey. Cheeseburger double beef: as you would expect with a smash burger, bread, meat, cheese and sauce melt into each other, but not in every bite. At first I found it a bit “bland” and towards the middle the only flavor that came through was cheese. SmeltBurger: Similar experience here but the bread has a different (good) taste. Unusual with cucumber and tomato but not bad. Conclusion compared to all smashburgers: solid, very greasy affair. Price performance very good Portions large Fries good but not exceptional either. One sauce is not nearly enough for a portion of fries, so order 2-3.

I’ve been here a couple of times , and besides the price point of things, the quality and experience is very pleasant. The chicken burger in particular blew me away ! Deffo recommend !

Delicious and worth a try. We ordered 2 burgers in brioche bread, meat and chicken, and it was 👌

Great atmosphere, very nice staff, even better food.

Nice people, great food and great interior Mega greasy food and you even get a wet wipe, what more could you want?

Food ordered was not delivered. The number is also not current. Nobody can be reached

Burgers and load fries were great, very tasty! Unfortunately, the shop is quite bare and doesn't invite you to linger. Unfortunately there was also a lot of smoke when frying the burgers, the place was quite blue and it smelled like a chip shop afterwards.

It was very tasty and the fries tasted good. :)

I ordered my takeaway burger to the wrong restaurant. They sorted it out and made me a fresh one at the store I went too. Always good burgers and Pommes here. Good value too compared to other burger places. Worth it.

The burger (double cheeseburger) was super tasty, plus really tasty fries with chili con carne

I've ordered or taken away from here a few times and was more than thrilled the first few times. Unfortunately, the last two times I ordered weren't good at all, as the food arrived quite cold and at some point the chili cheese poutine was thrown together, which wasn't the case before, the fries used to come in one I think the extra box and the cheese are a shame and I hope that something changes, at least with the chili cheese poutine, because I actually quite like ordering here. I'll still leave it 5 stars because the food is actually pretty good. Peace...

I ordered via Lieferando after the specified delivery time, nothing happened at first, then I got a call saying it would take a while until the food came, 20 minutes later the next call that the food was now on the way, after waiting another 1.5 hours I tried there Unfortunately, I called to no avail, so conclusion: I waited almost 4 hours for my food, which was never delivered, and then had to contact Lieferando to get my money back I then ordered from another burger shop, which was 20 minutes further away from my location and my food was warm and delicious in less than an hour. I will not visit Smack Burger again under any circumstances

Was with you with my little sister. The citizens are extremely tasty. Fries just as awesome. Chill cheese sauce on fries and in the citizen is absolute madness. A little expensive but 100% worth it The pretty girls at the checkout are also very nice and friendly. Come again!

excellent and quick service. very delicious

1* for always getting my food ice cold… because the driver has to deliver another 3-4 orders. They don't think about the last customer. Bravo, keep it up 👏🏽

Burger was relatively small but very tasty

We ate this smash burger in Hamburg at the food festival and were overwhelmed. The brioche bun is simply amazing, definitely stop by when you are in Belein.

Perfect burger experience including fries!

as always DELICIOUS… expensive burgers but worth it…

The burger was super tasty but the fries: A1. It's been a long time since I've eaten something so delicious. The only negative point: a lot of packaging waste, but I don't have a solution for that either

I actually like to order from Smackburger very often, but if at least one frieze is forgotten every time, it's no longer fun to order from you. Send me my entire order instead of a Center Shock chewing gum:( You'll never answer the phone either. THAT'S IT

I stopped at Smack Burger for a quick lunch and was thoroughly impressed. The patty was juicy and cooked to perfection, and the toppings were fresh and abundant. The bun was soft and slightly sweet, holding everything together beautifully. The fries were crispy and addictive, But the real stars of the show were the Patty Melt and Chicken Melt both were absolutely phenomenal. The patty melt with caramelised onions and melted cheese added a depth of flavor that took it to the next level, and the chicken melt crispy chicken and creamy sauce made it a game changer. Highly recommended 👍🏿 5 stars isn't enough, I'd give it 10 if I could!

Tight landing on Sunday evening. The burger is tasty, juicy, and the taste is balanced. I liked everything!

My favourite burger in Berlin. Double cheeseburger (its not too much of meat). It's just perfect. Everything is fresh, perfect selection of ingredients, fresh vegetables and juicy meat. Everything matches perfectly. Great Job. It looks awesome, and it tastes awesome. When you talk about best burgers in Berlin, this place must be in the conversation.

I ordered here via Uber Eats. The restaurant was supposed to make the delivery itself, after confirming and paying for the order it still didn't arrive after 1 hour and 30 minutes (the restaurant was only 1km away). The restaurant couldn't be reached using the phone number provided, and Uber Eats support couldn't reach them either. Luckily the order was canceled by Uber Eats support, I wouldn't recommend anyone to order here! As a restaurant, you shouldn't accept orders and then not carry them out without contacting the customer or answering the phone. Very unprofessional!

Insanely delicious. That's exactly how it has to taste.