Sassenfeld 54 in Nettetal

After we were disappointed with the service on our last visit a few months ago, but enjoyed the food, we returned to this restaurant for dinner today with two adults and a child. We like to eat out regularly but I've never experienced anything like this. We were offered a table right at the door in the anteroom, although there were still a number of tables available. When we commented on this, we were clearly annoyed and given a two-person table in the far corner, with the child also at it. Afterwards we were completely ignored for a full 20 minutes, every attempt to contact us was futile, we simply weren't served. But instead we were able to hear the complaints from the neighboring tables. The highlight was that a guest ordered non-alcoholic beer and got normal beer instead. The reaction was a shrug of the shoulders from the waitress. After several unsuccessful attempts to at least order drinks, we decided to leave the restaurant. When we explained this to the staff as we were leaving (and also pointed out our small child), we were left standing without a word and rolling our eyes. I would be ashamed as a restaurateur. We will never come back and we will advise that to everyone in our area.

Die Atmosphäre des Restaurants ist sehr schön, die Mitarbeiter sind sehr freundlich und es ist überall sehr sauber. Die Toiletten sind besser als die eines 5-Sterne-Hotels. Das Essen schmeckt auch sehr lecker 😋 Ich kann es auf jeden Fall empfehlen.

Update: The location is no longer open regularly. It is no longer a restaurant that you can visit spontaneously without making a reservation. Therefore my point update from 5 to 1 point. Any reviews to the contrary are misleading. That was once: Nice excursion restaurant, beautifully located by the lake, Kitchen good, portions have changed positively since my last visit. You don't go out hungry, even if you've already cycled a few km. Tastes very good. Something for everyone. The service is good and quick and friendly.

Couldn't even drink a cup of coffee because all the tables were reserved in an hour.

Sorry, I don't know if it was an isolated case, but our fries were so saturated with fat that they were already dark and unfortunately they weren't edible. It's a shame...