Rösrath Forsbach in Rösrath

I would first like to emphasize that the regular staff at your branch are always friendly, helpful and extremely competent. Unfortunately, I have to express my deep disappointment at the behavior of the lady who claims to be the branch manager. Her behavior is completely unacceptable in several respects: She speaks to her employees in a condescending and inappropriate tone - in the presence of customers. Instead of resolving conflicts objectively, it actively contributes to an unpleasant and disrespectful atmosphere. What was particularly outrageous was the incident in which she falsely accused me, the customer, of theft - even though I had properly paid for the product in question. When I asked to have a clarifying conversation with her, she refused direct contact and preferred to avoid responsibility. Such behavior not only contradicts the core values ​​of a customer-centric company, but also damages trust in your brand. I believe that an immediate investigation into this incident and the corresponding consequences are urgently needed. Best regards Jonathan Moralez