Rieke Schönebeck GmbH & Co. KG in Schönebeck (Elbe)

Beware of this place! A disaster in yellow and red – McDonald's Schönebeck is an outrage! Anyone who has used the McDonald's drive-thru in Schönebeck in the last six months should prepare for the worst: constantly forgetting items! I've placed my order here several times, paid a high price, and then realized at home or on the way that something crucial was missing. It's not only annoying, but simply outrageous to pay for something you never received! Absolute incompetence and a lack of care seem to be the order of the day here. After the drive-thru has driven me to distraction several times, I thought today I'd try my luck in the restaurant so I could check my order on the spot. What a naive thought! I specifically ordered a burger WITHOUT cheese. What did I get? A burger with DOUBLE cheese! Not only is this the exact opposite of my order, but it demonstrates a complete disregard for customer requests and a shocking lack of attention from the staff. It's unbelievable that a restaurant in such a chain can't manage to execute the simplest orders correctly. The work is either sloppy or there's a complete lack of concern for paying customers. Conclusion: Anyone who values ​​their time, money, and nerves should steer clear of McDonald's in Schönebeck! The constant errors, the disregard for special requests, and the obvious inability to perform basic tasks are absolutely unacceptable. This place seems to have completely lost the concept of customer service and quality control. A solid 6 – put it down! Something urgently needs to change here, otherwise customers will rightfully stay away! Best regards, M. Richter

The employees are simply incredibly incompetent.

Not even worth a star. Something is constantly being forgotten. You buy a menu, spend money on it and in the end there are no toys in it because they are no longer available. Are you crazy? Can't you say that beforehand? When asked, people get cheeky

Went there with the grandchildren to try the Minecraft menu, unfortunately we didn't get it because you can only order it via the app. So we ordered the kids menu and a coffee with milk and a cappuccino. Both drinks were cold and the cappuccino only tasted like milk. There were no coffee spoons and unfortunately no plates for the cake either. It was very unclean on the men's toilet, no toilet box could be locked. So we definitely won't be going to this branch again.

Yesterday I paid €18 for 20 nuggets + Big Crispy…. Unfortunately the burger wasn't there... only found out at home... thanks for nothing... always be careful what you get in SBK

The restaurant is as usual at MC, everything is great. However, I had another negative experience with a guest. My wife and I had eaten in this restaurant, then put our rubbish in the trolley provided and when we left the restaurant across the terrace I was literally called a “Nazi” by a female guest!!! I continued walking, to which her friend then said, “he didn’t hear that.” How did she decide that I was a Nazi? I naturally have short hair (semi-bald), wore a leather jacket and sunglasses. That was enough for this person to call me a Nazi. I never knew this person, never spoke a word to him or made any comments in any form. It alone shows how the political mood in this country is becoming more and more widespread. In addition, in the 30 years that I have been eligible to vote, I have not even voted for the relevant party.

I bought another bacon wrap this morning. When I removed the paper my wrap was completely torn and this isn't the first time something like this has happened. The question is why maybe the employees are just too lazy to do it right who knows.

A completely normal McDonald's - delicious.

Yes, we ate here today and it was great as always.

The employee at the dive in doesn't react at all if you comment on something. You are simply ignored. Even though the store probably can't help it, the smells outside (around the store) are terrible.

Something is often missing. You have to check the bags immediately after receiving them to ensure they are complete, otherwise you will be annoyed at home.

We've been standing here for 15 minutes, bad service. Then they're cleaning upstairs, it's a good thing we didn't take any fries. Fries with cleaning supplies were delicious.

Today we went to MC Drive again for our children. First note, there were notes attached that you couldn't really read in the dark. The screen showed that the milkshake was sold out. When we asked the cashier, we were told that the device was still defective. We haven't been able to get milkshakes for several weeks and the management doesn't seem to care. The cashier just said the kids can do it themselves, what a statement 🤔 This McDonald's has been going haywire for a long time. Mc Drive in Schönebeck means that I don't order, pay and have the food handed out the window in the next step, but I have to drive a little further in the car, stop on the right and wait a while until an employee brings the food outside to our car. Totally illogical in my understanding. In addition, the order is very often incomplete. We won't be going there any more for the time being.

MC Rip was swimming in the sauce, it was disgusting

As is always the case in restaurants, we were there to test the food and we urgently need to work on the quality and cleanliness

We had our food in no time. It was freshly prepared and delicious. The “self-service” at the machine in conjunction with the cell phone remains room for improvement. Overall a positive experience.

The fries are always fresh and delicious lately! The burgers, well, I prefer to eat them at the competitor's. But it's not the preparation, but the product. I always liked treating myself to the triple cheeseburger, but that's gone too. I actually only come because of my wife; she likes McDonald's. Will there ever be milkshakes here again?

We visit the McDonald's in Schönebeck regularly, especially because it is a practical solution for us to get something quick to eat and the children can let off steam in the play area. Especially as a family, we appreciate this uncomplicated opportunity to take a short stop where the children have fun and we are all taken care of. Unfortunately, there has been a problem for months that is now really bothering us: the milkshake machine is broken and therefore there are no more milkshakes. Despite repeated notifications to the staff, nothing seems to be happening here. This is a real shame, as milkshakes are an integral part of McDonald's menu and are particularly missed by our children. We know that McDonald's is not a fine dining restaurant and we cannot make excessive demands. Nevertheless, it would be nice if this problem was finally addressed so that the offer is complete again. We would be happy if the owner or management could get involved in getting the machine running again soon. Thank you in advance, we hope for a quick solution and look forward to being able to enjoy a delicious milkshake again sometime. Best regards A loyal McDonald's guest

food is cold, takes far too long and is not kept clean… sad

Friendliness is a foreign word... Milkshakes haven't been available for weeks and the food isn't made fresh.

It's now cheaper to go to a Greek restaurant.

We were here for a basketball game. Great atmosphere, makes you want more. Thanks to the Bundesliga.

Well, I like to eat at MC, but in Schönebeck you can't eat at MC because it doesn't taste good

Unfortunately the Curley Fries were lukewarm when served today.

McDrive works wonderfully Food as always

Many thanks to the friendly team at MC. You saved our birthday.

Drinks, coffee cream and napkins were forgotten when we ordered. No table was clean. Leftover food from previous customers was lying around everywhere.

I'm disappointed, no more ice cream 2 hours before closing time.

It tastes very tasty there, friendly staff... nice atmosphere, lots of parking... perfect

So I had heartburn after eating a hamburger I must also point out that the hygiene regulations were not adhered to. Fries and burgers were prepared without gloves.

It's not a great mc. But you can eat more now and then.

The store itself is good, but it could be tidy depending on the time of day you visit. Sometimes there is a lot of stuff or leftover food lying around. Otherwise, as far as I can tell, the quality is “normal” for a McDonald’s.

Completely dirty. Toilets literally suck. Service slow and waiting time forever. Anyone who eats anything here has only themselves to blame and just wants to get fat.

The waste bin at the entrance is overflowing and the rubbish is lying next to it. The empties return is overflowing. No paper towels in the toilets.

As always, service here is very slow. It's not the cleanest McDonald's.

Just disappointed. The food is just thrown together, half of the orders are repeatedly missing and you don't get your order. The staff is extremely unfriendly with a few exceptions...

Friendly staff and food was warm too

Almost forgot the apple turnovers. In the chicken burger packaging was a chillie cheese burger.

Playground outside and tables very dirty.

Ordered at the Mc Drive: food cold and the apple turnover was missing, staff very unfriendly when I pointed out the fact

It was good but the food was just thrown in

It's a simple McDonald's branch. You won't be surprised by the food. The branch is sufficiently large, clean and tidy. There are enough parking spaces and service is fairly quick. The staff is friendly. All in all, an easy McDonald's experience. There is a small children's play area.

To our guests: We don't have McFrappe. The shake/ice cream machine is serviced on Tuesdays. So it can happen every Tuesday that there is no original/shake.

Unfortunately there was no frozen yogurt 😕

No matter what time of day, night or year you order there, I have never received an MC Frappè.

Regular McDonald's. Nice service, fast food. Not all employees' knowledge of German is really good, but that will certainly be the case.

Branch like any other. Staff semi friendly. Like every fourth branch, the milkshake machine is broken...

It's just mcs so you can't really say much.

We paid €50.00 and I thank you for my missing 20 nuggets which were the most expensive and the cold fries the McDonald's was empty and they still can't manage it!!!!! Very Sad and Angry don't go there anymore

We were at Mc D in SBK a few weeks ago, took away food, larger order (thank God the receipt was included), bag was a bit light, so checked in the parking lot and conclusion 4 burgers were missing. We also followed up without any problems. Went there again today, ordered and paid for 3 double cheeseburgers (unfortunately no receipt this time), unfortunately I didn't look in the bag this time either, nothing will go wrong with 3 burgers. At mom's house the conclusion: 1 burger was missing. I don't know if people are playing dumb there. Conclusion for us: Never there again.

Super nice and always a smile on his face...

Very attractive restaurant. Friendly staff and great service 👍

Everything was clean, service was also great.

Ordering by computer delayed everything and you had to wait a long time for your food. I would have drunk coffee too but after 10 minutes I left It was clean, people were nice..

Is getting worse and worse. It's really unbelievable

The food tastes very tasty, but often lukewarm as well as the fries. One more thing, it would be nice if there were toilets accessible to disabled people

At 9.50 a.m. almost everything was sold out and after 20 minutes they said they didn't have everything I ordered and were very unfriendly and the staff had to be replaced

Very friendly and funny staff 😅 The cleanest McDonald in Germany, highly recommended places 22 and 23, thanks to Dessi. 👍

The tables could be wiped down more often. Instead of throwing anything that has fallen under the table with your feet, quickly sweep it up. The relevant customers could also briefly inform the staff that they have dropped something, then the problem would certainly be resolved quickly.

If you get the dirt from the table on your body and the staff says please, it's a mess and you're thrown out of the slide at 17

It's not getting any better... McDonald's just isn't what it used to be.

It's really improved. Fries are still really hot 😋 The branch is relatively clean. I can't say anything about the toilets (I didn't have to). Every now and then you wait longer for your food. Gladly again!

Bad and racist treatment of foreigners 👎👎👎

Mcce's stop. If you're lucky, you'll get hot food. However, it is often the case that the fries are only lukewarm and do not taste good. The terminals for ordering are difficult to use and often fail. Sometimes a few things are missing from an order, but they can be clarified without any problems with the staff, who have always been friendly. Otherwise the food is good.

When the number of visitors increases, the staff seems to be overwhelmed, which leads to very long waiting times. (for multiple visits)

Was threatened with beatings by an employee after he repeatedly put a cup back on the floor and kicked it with his street shoes. 03/11/24. 5:35 p.m. Something like that should be terminated immediately without notice!!!!

Dirty toilets, dirty tables, dirty floor, orders forgotten, backlog.

We were there for the third time today and again we didn't have everything in it even though everything was on the checkout bong, there were always at least two things missing, a real juice shop and the cream on the whole is if you say something that's missing you can't get it, you could have hidden it and gets stupid sayings, that was the last time.

McDonald's, like McDonald's. I don't come here often, but sometimes I come for a burger 🙌🏼

Something doesn't work in this store. I have experienced what is missing several times. Unfortunately only at home. Not nice

Not the best McDonald's in the area.

Once again the ice cream machine is out of order...it's absolutely no longer worth taking the kids out for a Mc Flurry

Everything was almost perfect, except for the burger buns. They don't taste at all anymore, just like flour. In addition, the dough sticks to your teeth. I used to taste better at McDonalds

The good thing here was that almost everything we ordered was on the tray, unfortunately the sauces were forgotten, but the food was warm, something we've experienced differently elsewhere. The staff was friendly and had a smile on their faces, something you don't find everywhere at Meces.

The food is delicious, but I've had stomach pains from morning to evening for days, they're so bad that it's no longer normal

Check your orders! Three cheeseburgers were missing, again... either sauces or the apples or the toys are missing. I'd rather continue on to Magdeburg. I almost wouldn't give the store a title. Apparently only skilled workers work there. impossible

Yes, what can I say about that, look at the photo 😑

Quite uncleanly cleaned Word here probably only during opening times not before. Breakfast is no longer offered

The MC Drive order was not complete several times. Fries were so salty. 01/15 7:44 p.m

Sobald eine Bestellung mehr wie ein Burger beträgt, fählt die Hälfte. Zu einem Menü gehören Pommes!!! Ist das echt zu schwer für euch? Unbrauchbares Personal. 40 Euro bezahlt für nichts, bie wieder!!!

Ich wollte nicht hier Online bestellen, schlechte Erfahrung gesammelt! leider hat meine App den MC ausgewählt und Stornieren wollte ich dann auch nicht mehr. Bei den letzten Bestellungen musste ich min. 20min warten und immer fehlte etwas von der Bestellung, was sehr nervig ist und kalt war das Essen dann auch schon. Heute wurde unser Besuch übertroffen, fast 25min. am MC Drive bis zur Bestellung (Code) dann nochmal 20min. bis zur Ausgabe und dann fehlten noch die 20er Chicken Mc Nuggets! Also fast 60min. warten weil drinnen ja nicht besser. Ich bin so enttäuscht von diesem Laden und sicherlich auch andere, die leider keine Bewertung schreiben. Das war heute mein letzter Besuch. MC am Werner von Siemensring ist 100x besser. Das Managment ist sicherlich schuld, denn der Fisch stinkt immer erst am Kopf!!!

hat nicht uff obwohl da steht hat uff

Soweit war alles in Ordnung. Was nicht so prickelnd war, war die Lautstärke der Schichtverantwortlichen. Sie hat die Mitarbeiter vor der Kundschaft belehrt.

Zu kalt, Tische dreckig, Toiletten kein Handtuchpapier.. Gäste sitzen in Jacken, Cheeseburger nicht frisch

Leider wurde meine Bestellung etappenweise zubereitet sodass es über 5 Minuten gedauert hat bis der letzte Burger kam..... Man kann aber das Küchenpersonal keinen Vorwurf machen sondern die Leitung die sich lieber mit Pausengesprächen beschäftigte statt hinten auszuhelfen. Mittlerweile nimmt es hier überhand das hier einiges schief läuft

Es ist hier oft ein Glücksspiel, manchmal hat man richtig gutes Essen und einen tollen Service. Es gibt aber auch viele Tage an denen es leider nicht so richtig klappt. Es empfiehlt sich die Bestellung auf Vollständigkeit vor Ort zu prüfen.

Jeder Tisch dreckig und verklebt gewesen am Samstag den 4.11 2023

Gibt bessere aber auch schlechtere MC'es.

It was a great experience. The staff are really friendly and helpful. The best part is that they speak both German and English, which is a blessing for foreign travellers like me.

Könnte alles in allem Sauberer sein, die Hygiene hat leider drastisch nachgelassen, seit Corona. Hauptsache die Preise steigen weiter!!!

Die Bestellung wurde schnell bearbeitet. Zum Glück haben wir im Auto kontrolliert ob alles da ist.. Natürlich haben alle Soßen gefehlt. Also wieder rein. Dort standen die Mitarbeiter fast alle zusammen und haben erzählt. Als ich nach den fehlenden Soßen fragte, wurde ich doof angeguckt. Daraufhin wurde etwas gesagt was ich nicht verstanden habe & eine Mitarbeiterin meinte nur "das stimmt doch garnicht" Als ich nachfragte ob ich die Bestellung wieder rein holen soll und ob es ihr ernst sei mich gerade als Lügnerin darzustellen meinte eine andere nur das war spaßig gemeint.... fand das nur leider so garnicht zum lachen.... Vielleicht sollten die jüngeren Mitarbeiter in Sachen Freundlichkeit bzw. kundenzufriedenheit nochmal geschult werden....

Wir sind gern hier, nicht immer, aber immer öfter. Meine Empfehlung ist das Frühstück. Gratulation auch zum Umbau vom MC Drive, so geht es schneller und man hat mehr Platz, um z.B. mit einem Transporter und Anhänger zu driven .

Nettes Personal, schnelle Bedienung

Es ist halt der einzige MC Donalds in der Nähe. Viele Mitarbeiter sind sehr freundlich, werden aber ziemlich oft harsch angefahren von der Leitung vor Ort, was man vor Kundschaft einfach nicht macht.

Guter Service, freundliches Personal und sogar Blümchen auf den Tischen. Bei unserem Besuch haben wir nicht lange gewartet und es war alles sauber, früher war es hier mal nicht so schön aber hat sich geändert.

Alles sauber. Leider kein Frühstücksangebot mehr. An den Tischen gibt es keine Steckdose wie in anderen Filialen bereits vorhanden. Dennoch ist das sitzen hier angenehm und sauber. Das Personal ist freundlich und schnell. Der Tischservice wird angeboten und kann auch genutzt werden.

Ich habe ebend etwas bestellt komme Zuhause an und es ist nur die Hälfte in der Tüte.. Umsonst Geld ausgegeben. Das Mädchen nahm die Bestellung entgegen. Rechnung nicht ausgestellt. Burger wurde gestohlen Möglicherweise werden mehr Arbeitskräfte benötigt. Diese Leute sind zu müde

Essen ist ganz gut. Nur das ewige Piepen von der Essensherstellung nervt.

Ich weiß nicht was mit mecces zur Zeit los ist, aber es sollte sich unbedingt was ändern. Das Personal vergisst fast bei jeder Bestellung Artikel dir dort rein gehören. Bzw wirken sie ziemlich gestresst oder genervt. Die Tische sind fast immer dreckig oder kleben. Das schlimmste war das mein Essen vergessen worden ist bei einer groß Bestellung... die Managerin war aber sehr tolerant. Nur blöd das ich danach 1 Tage mit magenschmerzen und Übelkeit im Bett lag.

Essen war ok, Hygiene sollte überarbeitet werden, Tische waren dreckig, Toilette auch