McDonald's in Schönebeck (Elbe)

The food arrived 4 hours late, I almost died of hunger, and the staff is bad and unreliable.

The apple turnover is ALWAYS ALWAYS ALWAYS ALWAYS cold. The yuzu turnover is always cold too. The oven has probably been broken for months. They also often forget sauces or the whole turnover. I don't mean to complain, but when I'm there, I want to enjoy my apple turnover hot, not lukewarm. P.S. I always get diarrhea afterwards. Best regards.

We used to go to this restaurant more often, and it was always clean and everything was typically McDonald's clean and fast. This time, we waited 20 minutes for our food, and unfortunately, the entire restaurant was dirty (floor, tables, bags in front of the trash cans because they were full, and all the tray carts were full too). The burgers were just thrown together, and the lettuce was almost entirely loose in its packaging, not on the burger. The McChickens were wrapped in such a way that when you unwrapped them, they were upside down. Oh well. An iced tea was spilled while an employee stood next to us, and they didn't even get a mop, so we had to eat at the tables. The restaurant wasn't even close to being full. Honestly, it's a shame about what was once a nice restaurant.

We were at the aforementioned McDonald's today. When we ordered, the burgers were forgotten on two of our meals, but when I asked for them, they gave them to me right away. I thought, "Okay, no problem - it happens." If I'd known that such a complete rudeness awaited me, I would have thought differently... After the meal, we missed the napkins... But no big deal, if you need them, you can always get some. They were on the counter at the front. Our son said he'd quickly get us some. So far, so good, until a lady from McDonald's came along when my son was about to get some napkins. This lady snapped at him, saying that they weren't self-service for napkins, and if he needed any, he should let her know. Mind you, the napkins had been on top of the counter until then. The lady then immediately took the napkins and took them from the counter. After my son told me about the incident, I went over to clarify the whole thing. The lady in question then told me that it was just a "hint" on her part, showing no understanding at all. (Hint? So that's why she immediately takes the napkins with those words? So her explanation doesn't make any sense.) So, let's be honest... Not putting napkins out with the meal is one thing, but then a reaction like that (and even yelling at a child in the process) because someone takes open napkins that are part of the meal anyway is ridiculous beyond compare. Absolute catastrophe... I don't think McDonald's is going broke because we, with four people, took four napkins. Maybe they should reconsider whether this is in any way customer-friendly... I've never seen anything like this at any other McDonald's. At least there's some consolation: the other employees were very friendly and kept the tables clean in no time.

Customer service leaves a lot to be desired. I've never experienced having food thrown in my face at a McDonald's Drive-In. (October 8, 2025, 2:50 p.m., McDonald's Drive-In in Schönebeck) I didn't even get a response to an ironic "Thank you." This lady is out of place!!!

If I could only give zero stars, the staff forgot a lot of my order

The food and service were okay. But the tables outside weren't cleaned, and the trolley with the tablets and trash wasn't emptied. It could be better. The place wasn't crowded, and there were enough staff.

Great as always. The food was still hot and the lattice potatoes were crispy.

As I've noticed with several orders (unfortunately only at home), part of the order was missing.... When will they finally learn?

Recommended for electric car drivers, as EnBW charging stations are available next door. You can also walk your dog along the street, as there are plenty of green spaces and not just the concrete of a parking lot.

Ice cream was melted but tasted good

The food was mediocre, as always, but the restrooms were very dirty. Two of them were closed, and the other one didn't even have toilet paper. If I were going to eat here, I'd expect average hygiene standards.

Restroom dirty, like a rest stop 18-minute wait Display doesn't work NO MORE TRASH

We haven't been to McDonald's in a long time, and since my son was curious about the new Samurai Mac, we went there for my birthday. We got it and wanted a Big Caesar Salad, but they only had chicken salad. I got it anyway, and it cost €5.29. When I got home, I realized how awful the contents were: a bit of iceberg lettuce, two crushed beefsteak tomatoes, and a bit of chicken. And then the highlight. The Samurai Mac for €7.09, and what's so great about it? There's just as little on it as there was on my salad. I would have liked to attach a photo here, but I can imagine why they can't do that for McDonald's anymore. What was on it? Small bun, equally small burger meat, wafer-thin cheese, and a few onions with the sauce. It's not worth the price. I'll never go there again. After all, what's going on with McDonald's? They should be closing! Because I buy a cow there and get a field mouse. It's shameful!

Everything was great. Just like McDonald's. 👍👍👍👍

McDonald's used to be a better place ☝🏼 but these days you really have to be careful what's in the bag, so it's always better to check. Things are often missing here. I've had this happen so many times, and it's really annoying. If the staff there are unqualified, please put someone else in charge of the packers. The quality isn't that good anymore either; the cheeseburger was missing a pickle, the Big Mac had no sauce, and so on...

Even one star is too much. Lately, this place has become a real dump. I only order via the app and pick up at the MC Drive-Thru (I can't be more specific than that). I've mixed up my meals several times, or forgotten burgers or something similar. It can't be right that you have to check your entire order, including the packaging. Ordered a Big Mac and Chicken Big Mac combo meal (personalized!). According to the sticker, everything was correct, except the Chicken Big Mac had beef patties on it. If you cut back on staff with apparently inadequate German skills... I don't know.

It's a shame that the tables and floor are so dirty in a nearly empty restaurant. And the food was carelessly thrown into boxes. The fries for our meals arrived almost 10 minutes late, and only after we asked. I find that pretty cheeky, considering how much food costs these days.

We went to McDonald's for the first time in a very long time, and it was definitely the last time. We couldn't find a single clean table, and the restaurant was empty. Nobody even wipes down the tables after use. The food took a while to prepare, but you thought it would at least be fresh. The food, if you can call it that, was truly disgusting. Nothing was fresh, everything was soggy, and the texture of the meat stuck to your teeth. We're cured; never going there again.

War alles gut seitens des Essens und der Qualität. Jedoch konnte der Mitarbeiter (Inder?) wohl keine Zahlen lesen und hat unsere Tischnummer nicht gefunden obwohl die Dinger GPS getrackt sind.

Orders are often incomplete and/or incorrect

Not even one star, bought dragon tongue ice cream and the extra dragon tongue bag was no longer there, no cooperative solutions offered, supposedly the promotion was only on offer for 3 days, no date specified and no AS LONG AS STOCKS LAST text.... It was easy and the answer was "ALL OF THE ITEMS" was dismissed.... That's it for the future

No, service understaffed, staff unfriendly

Very good fast service as usual from MC nothing to complain about, quality and price as always okay

We waited a comparatively long time for a quick order of two 6-piece nuggets and an apple turnover. This may have been because they miscounted the nuggets several times and ultimately couldn't count to 6. Oh well, you can eat 11 nuggets...

We ordered today at 4:36 p.m. and picked up at the drive-thru. And the burger was MOLDY. The bun was full of mold. We only noticed it after taking a bite. The rest of the food also showed signs of mold and tasted really awful. We will never go to that McDonald's again and complain. Please don't eat there under any circumstances!

Hey, what was that?! I went to McDonald's with my boys, just wanting to treat myself, and then this happened. First, I waited forever, even though it was barely busy. Then the employee talked to me like I was stupid or annoying?! Just because I'm young? Are you serious? I asked for extra sauce in the most normal way, and she looked at me like I'd just stolen something from her. Such a disrespectful tone. I've never been treated so unkindly—to be honest, I feel really insulted. The food was also garbage. The burger was cold, the fries were soggy, and the Sprite tasted like nothing. If I'm going to pay for it, I at least don't want to be treated like a loser. McDonald's, pull yourselves together. That's not how you treat people. I'm out.

The ice cream I wanted to order was already sold out.

A very bad McDonald's. The service leaves a lot to be desired. You wait forever, even when the store is empty. You can tell the employees don't want to work. The store makes you feel very uncomfortable.

I ordered a mc crispy but got a big mac

I can only give it one star; it was very crowded today. The front door was locked, and you could only get in via the patio. The employees seemed completely overwhelmed and had no system when packing the bags. A very long wait until the food was ready. Sorry, but that's not how I'm used to it. Bought the new ice cream today, and what can I say, it was way too expensive for what was in it. €3.99

Really bad...5 cheeseburgers forgotten, 1 wrap forgotten...was on pickup and not in the store. If you're not able to get the order right, you should consider changing your staff.

The restroom was very dirty...it was very crowded and it seemed as if the staff had no idea what was going on and were overwhelmed.

Almost every time I order my food to go, every part of the order is forgotten. And it's not just sauces, but entire burgers or wraps.

Unfortunately the food has deteriorated considerably. It is often cold or lukewarm. For over a year now you haven't been given a shake on the grounds that the machine is broken.

Quite tasty. The burger has really no taste, but the fries are very tasty and just the right amount of salt.

Went there especially with the kids because of the Minecraft menu. Toys were all. Children very sad. But you can still pay for the menu at full price, even without toys. Or you pay an additional €3. But advertise it a lot. When we arrived home, a Happy Meal menu was missing. Our child cried and instead of cola in our menu they put iced tea in it. This isn't the first time something has been forgotten... Not recommended...

Beware of this store! A disaster in yellow and red – McDonald's Schönebeck is an imposition! Anyone who has used the McDonald's drive-thru in Schönebeck in the last six months has to be prepared for the worst: constantly forgetting items! I have placed my order here several times, paid dearly, and then discovered, at home or on the road, that something crucial was once again missing. This is not only annoying, but simply an impudence to pay for something that you never received! Absolute incompetence and lack of care seem to be the order of the day here. After the drive-thru drove me crazy several times, today I thought I'd try my luck in the restaurant so I could check the order on the spot. What a naive thought! I specifically ordered a burger WITHOUT cheese. What do I get? A burger with DOUBLE cheese! Not only is this the exact opposite of what I ordered, but it shows a complete ignorance of the customer's wishes and a shocking inattention on the part of the staff. It is unbelievable that a restaurant of such a chain cannot correctly fulfill the simplest orders. The work here is either sloppy or there is complete indifference towards the paying guests. Conclusion: If you value your time, money and nerves, you should avoid McDonald's in Schönebeck! The constant errors, ignorance of special requests and apparent inability to complete basic tasks are completely unacceptable. This store seems to have completely missed the concept of customer service and quality control. A straight 6 – bet! Something urgently needs to change here, otherwise customers will rightly stay away! Greetings M. Richter

The employees are simply incredibly incompetent.

Not even worth a star. Something is constantly being forgotten. You buy a menu, spend money on it and in the end there are no toys in it because they are no longer available. Are you crazy? Can't you say that beforehand? When asked, people get cheeky

Went there with the grandchildren to try the Minecraft menu, unfortunately we didn't get it because you can only order it via the app. So we ordered the kids menu and a coffee with milk and a cappuccino. Both drinks were cold and the cappuccino only tasted like milk. There were no coffee spoons and unfortunately no plates for the cake either. It was very unclean on the men's toilet, no toilet box could be locked. So we definitely won't be going to this branch again.

Yesterday I paid €18 for 20 nuggets + Big Crispy…. Unfortunately the burger wasn't there... only found out at home... thanks for nothing... always be careful what you get in SBK

The restaurant is as usual at MC, everything is great. However, I had another negative experience with a guest. My wife and I had eaten in this restaurant, then put our rubbish in the trolley provided and when we left the restaurant across the terrace I was literally called a “Nazi” by a female guest!!! I continued walking, to which her friend then said, “he didn’t hear that.” How did she decide that I was a Nazi? I naturally have short hair (semi-bald), wore a leather jacket and sunglasses. That was enough for this person to call me a Nazi. I never knew this person, never spoke a word to him or made any comments in any form. It alone shows how the political mood in this country is becoming more and more widespread. In addition, in the 30 years that I have been eligible to vote, I have not even voted for the relevant party.

I bought another bacon wrap this morning. When I removed the paper my wrap was completely torn and this isn't the first time something like this has happened. The question is why maybe the employees are just too lazy to do it right who knows.

A completely normal McDonald's - delicious.

Yes, we ate here today and it was great as always.

The employee at the dive in doesn't react at all if you comment on something. You are simply ignored. Even though the store probably can't help it, the smells outside (around the store) are terrible.

Something is often missing. You have to check the bags immediately after receiving them to ensure they are complete, otherwise you will be annoyed at home.

We've been standing here for 15 minutes, bad service. Then they're cleaning upstairs, it's a good thing we didn't take any fries. Fries with cleaning supplies were delicious.

Today we went to MC Drive again for our children. First note, there were notes attached that you couldn't really read in the dark. The screen showed that the milkshake was sold out. When we asked the cashier, we were told that the device was still defective. We haven't been able to get milkshakes for several weeks and the management doesn't seem to care. The cashier just said the kids can do it themselves, what a statement 🤔 This McDonald's has been going haywire for a long time. Mc Drive in Schönebeck means that I don't order, pay and have the food handed out the window in the next step, but I have to drive a little further in the car, stop on the right and wait a while until an employee brings the food outside to our car. Totally illogical in my understanding. In addition, the order is very often incomplete. We won't be going there any more for the time being.

MC Rip was swimming in the sauce, it was disgusting

As is always the case in restaurants, we were there to test the food and we urgently need to work on the quality and cleanliness

We had our food in no time. It was freshly prepared and delicious. The “self-service” at the machine in conjunction with the cell phone remains room for improvement. Overall a positive experience.

The fries are always fresh and delicious lately! The burgers, well, I prefer to eat them at the competitor's. But it's not the preparation, but the product. I always liked treating myself to the triple cheeseburger, but that's gone too. I actually only come because of my wife; she likes McDonald's. Will there ever be milkshakes here again?

We visit the McDonald's in Schönebeck regularly, especially because it is a practical solution for us to get something quick to eat and the children can let off steam in the play area. Especially as a family, we appreciate this uncomplicated opportunity to take a short stop where the children have fun and we are all taken care of. Unfortunately, there has been a problem for months that is now really bothering us: the milkshake machine is broken and therefore there are no more milkshakes. Despite repeated notifications to the staff, nothing seems to be happening here. This is a real shame, as milkshakes are an integral part of McDonald's menu and are particularly missed by our children. We know that McDonald's is not a fine dining restaurant and we cannot make excessive demands. Nevertheless, it would be nice if this problem was finally addressed so that the offer is complete again. We would be happy if the owner or management could get involved in getting the machine running again soon. Thank you in advance, we hope for a quick solution and look forward to being able to enjoy a delicious milkshake again sometime. Best regards A loyal McDonald's guest

food is cold, takes far too long and is not kept clean… sad

Friendliness is a foreign word... Milkshakes haven't been available for weeks and the food isn't made fresh.

It's now cheaper to go to a Greek restaurant.

We were here for a basketball game. Great atmosphere, makes you want more. Thanks to the Bundesliga.

Mc Rib total trocken, ein Klecks Soße,keine Gurke. Bin total enttäuscht 😞. Waren bis jetzt immer zufrieden Aber das war nichts.

Well, I like to eat at MC, but in Schönebeck you can't eat at MC because it doesn't taste good

Unfortunately the Curley Fries were lukewarm when served today.

Früher bin ich gern nach Schönebeck zu MCDonalds gefahren. Jetzt kann man nur über die Terminals bestellen. Das mag ich überhaupt nicht. Am Tresen wird man nicht mehr bedient. Also sind wir unverrichteter Dinge wieder gegangen. Kundenfreundlich geht anders.

McDrive works wonderfully Food as always

Many thanks to the friendly team at MC. You saved our birthday.

Drinks, coffee cream and napkins were forgotten when we ordered. No table was clean. Leftover food from previous customers was lying around everywhere.

I'm disappointed, no more ice cream 2 hours before closing time.

It tastes very tasty there, friendly staff... nice atmosphere, lots of parking... perfect

So I had heartburn after eating a hamburger I must also point out that the hygiene regulations were not adhered to. Fries and burgers were prepared without gloves.

It's not a great mc. But you can eat more now and then.

The store itself is good, but it could be tidy depending on the time of day you visit. Sometimes there is a lot of stuff or leftover food lying around. Otherwise, as far as I can tell, the quality is “normal” for a McDonald’s.

The waste bin at the entrance is overflowing and the rubbish is lying next to it. The empties return is overflowing. No paper towels in the toilets.

Completely dirty. Toilets literally suck. Service slow and waiting time forever. Anyone who eats anything here has only themselves to blame and just wants to get fat.

As always, service here is very slow. It's not the cleanest McDonald's.

Just disappointed. The food is just thrown together, half of the orders are repeatedly missing and you don't get your order. The staff is extremely unfriendly with a few exceptions...

Friendly staff and food was warm too

Almost forgot the apple turnovers. In the chicken burger packaging was a chillie cheese burger.

Playground outside and tables very dirty.

Ordered at the Mc Drive: food cold and the apple turnover was missing, staff very unfriendly when I pointed out the fact

It was good but the food was just thrown in

It's a simple McDonald's branch. You won't be surprised by the food. The branch is sufficiently large, clean and tidy. There are enough parking spaces and service is fairly quick. The staff is friendly. All in all, an easy McDonald's experience. There is a small children's play area.

To our guests: We don't have McFrappe. The shake/ice cream machine is serviced on Tuesdays. So it can happen every Tuesday that there is no original/shake.

Unfortunately there was no frozen yogurt 😕

No matter what time of day, night or year you order there, I have never received an MC Frappè.

Regular McDonald's. Nice service, fast food. Not all employees' knowledge of German is really good, but that will certainly be the case.

Branch like any other. Staff semi friendly. Like every fourth branch, the milkshake machine is broken...

It's just mcs so you can't really say much.

We paid €50.00 and I thank you for my missing 20 nuggets which were the most expensive and the cold fries the McDonald's was empty and they still can't manage it!!!!! Very Sad and Angry don't go there anymore

We were at Mc D in SBK a few weeks ago, took away food, larger order (thank God the receipt was included), bag was a bit light, so checked in the parking lot and conclusion 4 burgers were missing. We also followed up without any problems. Went there again today, ordered and paid for 3 double cheeseburgers (unfortunately no receipt this time), unfortunately I didn't look in the bag this time either, nothing will go wrong with 3 burgers. At mom's house the conclusion: 1 burger was missing. I don't know if people are playing dumb there. Conclusion for us: Never there again.

Super nice and always a smile on his face...

Very attractive restaurant. Friendly staff and great service 👍

Everything was clean, service was also great.

Ordering by computer delayed everything and you had to wait a long time for your food. I would have drunk coffee too but after 10 minutes I left It was clean, people were nice..

The food tastes very tasty, but often lukewarm as well as the fries. One more thing, it would be nice if there were toilets accessible to disabled people

Is getting worse and worse. It's really unbelievable

At 9.50 a.m. almost everything was sold out and after 20 minutes they said they didn't have everything I ordered and were very unfriendly and the staff had to be replaced

Very friendly and funny staff 😅 The cleanest McDonald in Germany, highly recommended places 22 and 23, thanks to Dessi. 👍

The tables could be wiped down more often. Instead of throwing anything that has fallen under the table with your feet, quickly sweep it up. The relevant customers could also briefly inform the staff that they have dropped something, then the problem would certainly be resolved quickly.

If you get the dirt from the table on your body and the staff says please, it's a mess and you're thrown out of the slide at 17

It's not getting any better... McDonald's just isn't what it used to be.