Puro Gusto in Frankfurt am Main

This is the perfect example of a business that wouldn't last three months in any other location. Endless queues, watery coffee despite using an espresso machine, food only half-heated, and the staff is slow and barely speaks. There's a general lack of care and attention here. ;-)

Nasty service, serving biohazards in a cup. €4.70 for what likely tasted worse than runoff from a Nespresso machine.

The coffee is unfortunately abysmal despite Starbucks prices. They only benefit from being the only ones allowed to offer coffee in that area.

The cappuccino was truly awful. The coffee itself is bad, but combined with the excessive amount of hot milk and the resulting mere 0.5cm of foam, it was a complete waste of money.

The staff might be depressed. Can someone check if they're ok?

The food was fine at first, but my experience took a shocking turn when I noticed a mouse in the ceiling, moving above the dining area. I tried to discreetly inform the staff, but they basically thought it was funny and didn’t seem to care at all. Their reaction was honestly worse than the mouse itself — completely unprofessional and dismissive. At an international airport restaurant, this level of hygiene and attitude is unacceptable. I left right after and definitely won’t be returning.

You could say it doesn't matter, but that's not right. They charge a deposit on every bottle here, of course, without cash. You can return the empty bottle, but you don't get the deposit back because it can't be refunded to your credit card. What is that? Is it profiteering, customer fraud? I don't understand it.

The filled baguette is a joke, there's hardly anything on it…

You can buy water here (€4.50 for 0.5L) if you have plenty of time. There are no allergy lists or information available.

The coffee was good but nothing special for the price.

Although we had to wait for quite a while, the Staff was friendly and relaxed. The food was as to be expected of airport food, both in quality and price.

I wanted to order a hot chocolate with cream but the lady that took my order said no, so I ordered a normal hot chocolate. The hot chocolate didn't taste much like chocolate, but it wasn't bad either (although had to add a couple of sugar packets). I've never ordered a German pretzel before so I'm not sure if they are usually served cold and hard. I asked another lady if I can get it warmed up in their toaster, and I got a look like I was crazy lol (I hope I didn't do something crazy by warming it up and getting it a little bit softer).

Just boycott, drinks cost 0.60€ in the supermarket

After reading the reviews from other people, I was sure that I wasn’t wrong and that what I saw had been experienced by others too. The guy in the picture filled a cup using a double portafilter and served that espresso to more than four customers. He was literally stealing from people while selling each coffee for €5.50. When I saw this, I left the queue, bought my coffee from another store, and had an argument with the guy. Respect yourself and your money—stop supporting businesses like this

Rude staff. It seems like they steal from the espresso. It tastes like nothing but foamed milk with coffee flavour. Do not buy from them.

Awful as everything under the Autogrill brand. Extremely expensive and very rude staff. When I politely asked for the receipt, he answered “one moment! No receipt before payment!” Using aggressive tone. Of course, they do not accept American Express. Food quality was almost acceptable, but can not say “good”.

The service is very unpleasant. The woman serving you looks at you with contempt and doesn't say hello, goodbye, or anything. The food, what you'd expect at an airport, expensive and average.

I ordered a rustichella (a type of bacon calzone without tomato) and it came out cold and salty. It was fine to stave off hunger (after reheating it, of course), but not something I would recommend. The service was poor. The woman serving us showed zero (0 units) of sympathy or cared about what she was doing.

Opening hours for area B are 5:30. The employee is extremely loud and unfriendly and has to yell at the "customers" every two minutes: "I'm closed. I open at 6 a.m." Are you serious? Put up a sign with the opening hours instead of ruining travelers' moods with a woman like that! I politely pointed out that a sign would be helpful, as I worked in that area for years myself and know how annoying it can be, and she laughed at me, saying she was so unfriendly and loud, you don't need that at 5 a.m. Awful, very bad. Even worse now!!! She told us she opens at 6 a.m., but she started serving other customers at 5:40.

Dude looks through me, behaves like he has to pay for every word he utters. No wonder the place only has 2.5 stars.

Paid €19.50 for three 0.5-liter waters and a cappuccino. Outrageous prices at the airport!

The woman with the blonde ponytail is definitely not cut out to work behind a counter! She's bitter, doesn't respond well to strangers. She doesn't make an effort... It's nonsense! Supposedly, there's no more hot chocolate at 10 a.m.

The service was just awful, especially with the bald, bearded man. Completely unfriendly.

A very negative experience. I hope the entire staff isn't like the blonde clerk I had the misfortune of encountering. Due to a small credit card glitch, she rudely and offensively called me "BELLA BELLA" out loud, embarrassing me in front of other customers. Based on other reviews, I also felt this kind of treatment simply because I was Italian. I've never felt so humiliated. Next time, I'll skip the meal.

The waiters refuse to serve a glass of water with coffee

The worst coffee I’ve ever tasted. Ahi lo dejo

The Rustichella was good. The price was reasonable considering the location in the airport. I found the Italian music in the background relaxing. The selection is generally well-arranged. From the small dining area with seats and chairs, you have a nice view of the airport. The tables were cleaned, but the area underneath looked a bit shady.

Long waiting times, high prices, dirty seating area

👍 The winner of the 4 cafes tested in this airport.

The beer tap was broken, the canned beer was completely overpriced (€7.25). The sandwich was lukewarm on the outside and cold on the inside.

Ordered Bufalino, cappuccino and cheesecake. Cake was very tasty, coffee is very weak but works for me as I don’t like strong coffee. It’s not bitter like in other places in the airport and very nice and milky. Service was very good, woman was extremely polite and smiling at me the whole time, very lovely lady. Was reading reviews before I purchased but there are no many cafes here, but still I had a good experience.

Incredibly unfriendly service. They drove away all the customers 10 minutes before opening – good for business. Please reconsider who you hire and explain how service works. 0 stars!

No one respects the customer - the man behind the counter gives you what he thinks he can while talking to his friend, not listening to what a customer want.

Landing after a tiring flight and finding yourself in front of a counter selling Italian specialties should be heartening, but instead you find yourself faced with an arrogant, rude person, clearly annoyed by every Italian who approaches the counter, whom he reserves completely worse treatment than the other customers. I ordered two sandwiches and a bottle of beer, which I was rudely and arrogantly urged to get from the fridge, since there was no draft and I didn't understand the message because the music was too loud. The oven beeped several times before I took the sandwiches I had asked for lukewarm, and they were served to me charred. I protested and was treated even worse, by a rude, impolite, and discourteous worker, terrible service. Is there nothing better to represent an Italian product? A little staff training in good manners wouldn't hurt, to bolster the sale of products that are frankly exceptional only in price. To be forgotten.

Unfortunately, there was no oat milk, no hot chocolate or whipped cream, water was completely overpriced, service was unfriendly, and the lounge area was dirty and uncomfortable. Never again…

Rude and inadequate staff who do not speak English but only German.

Blonde lady with ponytail in her fifties at the cashier very rude and impolite. It's the only bar in the area of ​​these gates but the treatment is terrible. Overall score 2 fair for the pretzel.

The cappuccino is just milk with no coffee aroma at all. It’s lukewarm and carelessly prepared. Since there is only one person working, they make the coffee in advance and leave it sitting there, then just heat the milk and serve it when someone arrives. This is my first time at Frankfurt Airport, and there were so many other options along the way — I really wish we had chosen one of them instead.

Extremely nice food, and very kind and caring server!

Cappuccino €5.20, bottle of water €6.50. When you return your deposit, you're informed that you'll have to wait in line for another 15 minutes, and you're casually told, with a smirk on your face, "They always come to me with the deposit."

Staff was very rude to me, to all people (more than 10). Yes, we saw she is putting fresh bakery on the table, but how we should know it is not open? Even in that case she could say something like "we are closed, I'm sorry." and not be extremely rude (and vulgar).

"Does it look open? But let's be honest..." - a rude response to the polite question of whether they were open yet. A shortage of skilled workers in its most extreme form...

Absolutely no answer. I couldn't wait 10 minutes before opening to sit and wait for the door to open. I'd rather not have a problem, but there was a problem! Absolutely no, no, no. Very rude customer service. I just wanted to sit down for a moment and wait quietly for the store to open. Suddenly, an employee carrying boxes started shouting loudly and even used vulgar language. Such disrespectful behavior towards customers is absolutely unacceptable. I cannot recommend a visit to this place under any circumstances.

We ordered with a kind voice and waited in line, we ordered respectfully, but the customer service is just so disappointing, who just shouted at us. I understand they are tired, but showing that kind of service to people who are respectful is just not right.

The most unfriendly waitress who clearly doesn't want to be there or see you. As unpleasant as can be.

The worse experience ever in my life.After standing in a que for more than 20 min we heard that hotdog bread which comes with a sausage was finished, and we can only get a sausage. On the question about how much we should pay for only sausage the answer was the full hotdog price. Unbelievable! We ask the the manager if this is a joke , he in its turn confirmed by saying we are out of bread and I can’t help it, the company is not mine so you have to pay full price.

The first butter pretzel had no butter, and the second had a pinch of butter on it. Absolutely disgraceful for a restaurant at Frankfurt Airport. There's nothing more to say. The waitress was okay, the ambiance was okay for the airport, and for €3.60, you'd expect something decent.

Extremely unfriendly and rude service! Never seen such bad service!!!! Not to mention the overpriced price.

When you come back from Japan and come across such a friendly seller, it’s a shock 😅

A bottomless impudence. The armchairs almost collapse and the whole place is in a dilapidated state! You have to clean the tables yourself. In general, Frankfurt Airport is a disgrace.

Der unhöflichste Café-Mitarbeiter, den ich je erlebt habe. Ein älterer, glatzköpfiger Herr hat mich angeschrien, weil ich ein Foto vom Menü gemacht habe – völlig übertrieben, da keine Personen darauf waren. Ich bestellte Americano und Café Crema, bekam aber Cappuccino mit der Ausrede, der Preis sei gleich (was nicht stimmte – 1€ Unterschied). Der Umgangston war auch gegenüber anderen Gästen extrem unfreundlich. Fur ein Café am Flughafen völlig inakzeptabel. Before you even question the taste of the food or coffee, the bald employee is very rude. Insisting that you put the wrong menu and told the customer the wrong thing. I took a picture of the menu because it was hard to see from a distance, but I yelled at them not to take pictures of people. I'll never come again~ haha This is the first time I've ever worked with an employee in Germany or all of Europe. Haha. Don't come to Ssaggabagals^^^^

Unfriendly waiter, eats while serving without wearing gloves.

Very bad service. The guy speaks on the phone not paying atention to the customers. He doesnt care. Very rude. The product is good and fresh.

A can of beer costs €7 but a few meters away from the competition it only costs €4.

Does the owner even drink his own coffee?? Paid 5.20 euros for the most horrible cappuccino ever!!! And no cinnamon or chocolate to save it a litte bit. Terrible!! Avoid at all cost the coffee.

No cash? Impossible! I wanted to pay for my coffee in cash, but that's not accepted here. Customer-unfriendly and inflexible. Not everyone wants to pay by card!

Opening times were noted at 5 am. Its 5:40 and the 2 workers were just chatting by the coffee lids.

Went to Puro Gusto Hall A today to get a coffee, card payment only! It's already presumptuous to tell customers how to pay! A person in front of me also simply left because she probably wanted to get rid of her last euros but couldn't pay in cash. Well - whoever has, has.

Impossible, I just wanted to have a coffee but unfortunately that wasn't possible, I could only pay by card, no cash, I just wonder what older people do who don't know how to pay by card! Very bad for an international airport!

We were just at Terminal B5 and were sent away because we hadn't bought anything yet! After a 12 hour flight we wanted to go to the toilet before coffee. Absolute impudence. One star is still too many!!!!!!

I purchased with a Lufthansa voucher. The staff was extremely rude, probably made comments towards me. Then he apologized and served me, still rude. I don't recommend it.

Average food, but unpleasant and unhelpful staff with customers

Coffee tasteless. Better to throw away than drink..... Drama.....

The guy with glasses is the pure example of how you don’t want to be treated as a client, please fire him, I don’t now how he can still be working at this place. Serving a paying client like they were special kids, WAKE UP AND FIRE HIM

Ich stand in der Schlange, um einen Kaffee zu bestellen, als eine blonde, ältere Mitarbeiterin einen Aggressionsausbruch hatte. Eine Dame vor mir in der Schlange bestellte einen Flat White woraufhin die Bedienung sie anfing zu beschimpfen. Die Kundin sprach in ruhigem nüchternen Ton und erklärte, dass sie alternativ einen Cappuccino mit 2 extra Espresso nimmt. Die Mitarbeiterin schimpfte wie eine Furie und weigerte sich die Bestellung anzunehmen, bezeichnete die Kundin, die nicht einmal 2 Satz gesagt hatte als Sklaventreiberin. Die Person hat vermutlich psychische Problem und für Gäste keine sichere Ansprechperson

I purchased a sandwich and a bottle of orangeade. The sandwich was good, albeit extremely expensive. The service was detached and, at times, rude.

Food is priced as expected for an airport. But the service was absolutely horrible. You hate your current job? Maybe you should try finding another one. Eat something before crossing to Gates B.

Great restaurant, very well maintained, friendly staff, absolutely recommended.

Got the wrong roll, the waitress gave herself a tip using the card reader.

Unfortunately, the quality of the coffee at Puro Gusto in Terminal B at Frankfurt Airport was disappointing and did not meet the expectations raised by the store's advertising. What was particularly negative was that the employee was obviously not sufficiently trained in how to use the portafilter and the correct brewing technique. The coffee was apparently prepared in advance and only poured as needed, which had a significantly negative effect on its freshness and taste. Given the price of 5.20 euros for a cappuccino, this quality is difficult to understand and leaves the impression that the price-performance ratio is clearly unbalanced.

A very tasty sandwich. Nice service, thank you for the free coffee :)

A small misunderstanding due to the waiter's poor knowledge of German (usually solved with a small smile) caused them to go through the roof, as was the case with the previous guest. Insults, threats and loud gesticulations don't belong in a restaurant any more than this impudent person behind a customer counter... And all because the lady understood 1 cappuccino instead of 3...

The atmosphere is wonderful. We waited a long time for the order. The food is delicious. I'll definitely go again.

It is around 8pm on December 14, 2024, I take a caprese sandwich, and I kindly ask if he can heat it up, he replies no in a very rude way. The cashier should be milking cows rather than working in an airport like Frankfurt, he doesn't even speak English. Avoid this place! The tables were also dirty at best.

Rude and inadequate staff who do not speak English but only German. For €3.20 for an espresso and in an airport I would say it is quite unacceptable. Less than one star if you could

Very unfriendly. Didn't get anything to drink at 8:57 p.m. even though according to Google you're open an hour longer.

Horrible service, very rude, they don't speak english and Danielle was the worst. Would give 0 stars on service.

If it would be possible I would have give 0 stars. What a horrible experience. The claim of “fine food” as a header is an outright lie. The food is very bad. The caprese bread tasted like it was from yesterday and it was wet and smushy from the tomato. Besides the poor tasting food the service was horrible. Extremely unfriendly stuff, choose any other place above this.

The treatment from those who serve is terrible (a blonde lady and another brunette lady) angry all the time, I would never return

Grumpy bar person and plastic bits in my poke bowl. Probably carelessly taking advantage of being the only bar in the area.

8:30, gate full, customers standing in a long line because there is only one person there to serve??? Overall, the facility is, let's put it that way, shabby. But at €4.10 for a 0.5L bottle of water you can certainly expect a little more maintenance. After all, it is food. What does it look like behind the scenes?

I'm surprised by such negative opinions, the sandwiches are tasty and always fresh, the coffee is very good, and sometimes you have to wait a while in a queue... it's hard, after all, it's an airport, there are always queues here. And complaining about the staff who work under constant time pressure because everyone is in a hurry is inappropriate. I recommend it and always use it when I have a flight from this airport.

Cappuccino and Café Creme unfortunately disappointing. Tastes like a better machine coffee and for the price. Unfortunately it wasn't the 'pure taste'.

I've rarely had such a bad cappuccino. When I arrived at the gate, I noticed that the cappuccino was simply a shot of espresso and some hot water with a little milk. When I went back to the store to complain, they simply gave me more milk with some foam. When I complained again they told me that's how cappuccinos are made in Germany and I had no idea. I didn't accept it and wanted my money back, which they did.

Just airport prices! Friendly ladies at the checkout but hardly any seating, pizza slices O.K. The B area B1 -B9 is just the stupidest in FRA if you want to have a nice bite to eat or enjoy your holiday bubbly before departure...

Terrible service. The lady did not want to redeem the voucher from the airline for the delayed flight. She explained that the system After some persuasion, she tried it and everything worked.

9/8/2024 9:30am Frankfurt Airport Our flight was delayed and as a result we received vouchers from our airline. (are 4 people) Then go to Puro Gusto Gate B the employees Ms. Vermehr…, refused to serve us because it was too much effort for her to redeem the vouchers and she didn't feel like it. Then she took off her apron in anger and just left her workplace, leaving us standing there. After 5-10 minutes she came back and still didn't want to serve us and was disrespectful to us and other guests who were already complaining. This employee even argued with another customer in our presence. We then went to friendly competition without buying anything. I've never experienced anything like that before, it was pure outrageous!!! Mega disrespectful!! You or your employer should think about whether this place is right for you! I would prefer to give 0 stars.

Her treatment is terrible, apart from not listening to you and putting you on something else that you didn't ask for, then she gets angry and treats you badly in addition to having exaggerated prices because it is an airport. Since you're going to spend the money, go somewhere else.

Be careful, if you wanna buy a cup of coffee, you might miss your flight because there are not enough number of people working. I’ve been waiting for at least 15 minutes, I could only move 5 meters in the queue

If you want the slowest service and the worst customer service come here!

4.10€ for a bottle of water is just unacceptable.

Worst caprese sandwich I’ve ever eat in my life 🤢

Slow service. Prices astronomically high. Quality: 3 out of 10. Better to avoid.

I have rarely had such bad service. Both waitresses were just so unfriendly and couldn't even fulfill simple requests and questions

Waiting 20min in line so the cashier can display "ONLY CASH" written on a toilet paper and taped it to the register.

€5.50 for a small bottle of water and about the same for a burnt tasting coffee. Pure usury.

Great service, tapas on the boulevard - so beautiful!

Very impolite. The ladies should be given some training here

Puro Gusto... more like pure chaos

¡Una absoluta meada! Sobre el precio del sándwich, ese sabor de nada - prueba la sal mientras haces😂 Personal grosero... Decir "no inglés" -tal vez una buena idea para intentar aprender, mientras trabaja en un aeropuerto internacional- ¡una experiencia tan grande y cara y decepcionada! No vale la pena ir allí