Pontgarten Restaurant Aachen in Aachen

I ordered penne pollo pasta that was advertised as having chicken breast, but I swear I only found two pieces of chicken in it - the rest was mushrooms and peppers! In fact, my food was little different from that of a vegetarian.

Everything fine! Eat; Drinks service! Recommended. Even a nightcap on the house!

Great service and very friendly staff. Classic food at great value for money! Gladly again

Most recently positive experiences, despite an unpleasant previous visit due to unfriendly service.

Lasagna was burnt. Staff didn't seem to care.

Pontgarten is always a good address for me! The food has an average wait time even when the place is full - that's a really positive thing. The staff is always friendly and the portions are large, so you definitely get something for your money. The food itself is average to good, but the large portion and reasonable prices more than make up for it. I think it's particularly great that there are always free cocktails on birthdays - that's a nice bonus! I always enjoy being here and will definitely come back.

Fantastic! I chose the Tortellini Sorrento because I didn't know what I wanted and I wasn't prepared to eat the most delicious pasta of my life! The staff was friendly and regularly came to see if we wanted anything. In addition, we were with a large group (10-15 people) and the food was on the table in ~30 minutes, bizarrely fast! A beautiful restaurant with delicious food and friendly staff! I have to drive 2 hours by car to get here and I will 100% definitely drive here in the future, just to be able to eat here! 10/10, highly recommended!

We opted for the all you can eat buffet at 9.90 Euros which I must say was of high quality. My brother instead took a dish from the a la carte menu, which was also very tasty. Comfortable and well-kept environment. Friendly staff. I recommend it

We were there for dinner in the evening. Food was very tasty and prices are cheap. TOP

Delicious food and very nice waitress ☺️

I can only recommend cream schnitzel. Good prices and friendly service👍

Never again! Not much to eat there, too bad! It also smelled very much like urine there and a lot of unkempt figures there..

I've been a customer for years. Really good overall package. Delicious food and drinks for little money. The staff is always nice and helpful. Smoking area in the rear two compartments. This is particularly good in the colder months because you don't have to leave the restaurant 10 times in the evening 😄 Rarely found a combination like this in other cities.

Totally satisfied all around. There's nothing to complain about

Very good atmosphere and delicious food!!

Thank you Demir for your service and kindness. We had a very nice evening!

all food from supermarket you can save your money and buy everything and just invest 15 minutes to cook it

The portions have become smaller, different prices for lunch and dinner, you couldn't make it clearer to customers that you're taking money out of their pockets. When I go to a restaurant I don't want to scan a QR code but rather be offered a menu, so Pontgarten has taken care of that.

Great restaurant with a lot of options to eat! Loved the atmosphere. Was there to celebrate my birthday with some friends!

Was there for the first time. Would give the store 6 stars... Super tasty

Unfortunately it's a bit noisy, but that's probably the case everywhere when the restaurant is full. We were very satisfied. We would also like to go there again.

We were there yesterday evening for the 4th, and unfortunately we didn't make a reservation this time and wanted to spontaneously go to the Pontgarten; we arrived and were stopped in front of the corner by a gentleman with an unfriendly tone, they made a reservation (no) then wait at the front, why do you just get through if you haven't made a reservation "Sorry we don't know that you have to make a reservation to get Palz, it's new to me" Afterwards we wanted to leave after such a reception, but my companion persuaded me to stay, which was a mistake. Later we got a place at the back and the service was as unfriendly as the reception. So you will never see me as a customer again. I would not recommend this store.

Lunch buffet until the afternoon, but very meat-heavy

We went to a JGA with you today. It's not often these days that you see a service that works as well as yours. We were able to order quickly and the food came very quickly. We always checked and asked if everything was OK, so we could always reorder drinks. Even though it was quite "full", we received great service 👍🏼 and the food was also delicious. The staff was also super friendly and in a good mood. LG

Fantastisch, echt een parel wat ons betreft. Zeer betaalbaar. Lekkere grote cocktails en heerlijk menu van geweldige kwaliteit. We kregen zelfs nog een borreltje van het huis aangeboden terwijl er mensen in de rij stonden te wachten. Grandioos, gezellig en zeker voor herhaling vatbaar!

Fantastic, a real gem as far as we are concerned. Very affordable. Nice large cocktails and delicious menu of great quality. We were even offered a drink on the house while people were waiting in line. Grandiose, cozy and definitely worth repeating

We were there with a larger group, which wasn't a problem for the staff. The food was good, but sometimes you had to wait a bit for the drinks because they just stayed at the counter. Only the nice and friendly Luisa took care of it, even though we weren't part of her table - thank you very much. When we are back in Aachen, we will come by again.

Very tasty food with courteous service. You should definitely make a reservation!

The food tasted very good, even if it was a bit careless on the plate. Unfortunately it wasn't completely clean. Heavily smeared with sauce on the bottom and greasy fingerprints on top. Unfortunately, the same thing happened to my companions. Unfortunately the table was also sticky. Overall, however, a good impression, hence 4 stars.

A waiter legitimately stole €100 from me. Don't get me wrong, I paid my full bill. He took €100 out of my phone case. Never again

The food was a disappointment. Potatoes without salt, meat oversalted. I was embarrassed to have been there with guests.

War ich da mit meine Sohn und Tochter Abendessen haben wir Essen bestellt und das auch schnell bekommen. Natürlich war Laden fast leer. Haben wir gerade angefangen zu essen? Minuten später kommt die Kellner und bring das Rechnung Auf Tisch Das war für meine Tochter und Sohn und mich unangenehm. Also man denkt, soll wer schnell essen und bezahlen und abhauen. Natürlich haben wir keine Appetit. Mehr gehabt war essen nicht mehr fertig gegessen. Auch die Getränke war noch halb voll und dann habe ich die Kellner gerufen zu Geld bezahlen und habe ich gefragt, dass du Rechnung bringst und wer noch am Essen. Das war unangenehm Die Kellner hat sich entschuldigt, und er hat seine Chef erzählt. Was ist passiert mit uns Aber der Chef auf Türkisch gesagt soll die verpissen Ich verstehe auch Türkisch aber hab ich nicht reagiert weil meine Tochter und mein Sohn dabei gewesen wollte ich auch nicht mit ihm diskutieren auf jeden Fall ich gehe nie mehr wieder da noch nicht meine Familie und Freude

I recommend it, large portions, very good food and great service

Very tasty food. Freshly prepared. Very nice restaurant. Very friendly staff

Musik was so so laud. They actually give me the wrong order I told them exactly I have red meat allergy they give me beef.

Very tasty food, incredibly courteous staff who take service very seriously. Demir in particular offers commitment and sympathy, making this a wonderful evening and a recommendable experience. Highly recommended.

Had a really good evening thanks to Demir. Demir is the best waiter, he was always helpful and always made sure we were doing well. He made us laugh with his humor. So thank you Pontgarten for the evening and especially thank you Demir.

The food was good, the service was crazy, Demir did everything right that could have been done right. Basti

Our meals lasted one to two hours. And the pizza was just okay, the base was way too soft. Maybe it's okay if there are fewer people there.

Buffet, nooit meer. Lang niet zo'n slecht eten gehad. Droog, koud en smaakloos. Ik weet niet hoe lang het daar heeft gestaan in die bakken. Zelfs kip curry was niet te eten.

We were there this morning. It was all so delicious 🤌👍

The drinks (Espresso Martini, Lillet Wildberry and Aperol Spritz) and the filled pizza rolls with spinach and olives were great! The service staff were all very friendly and helpful and empty glasses and plates were cleared from the table relatively quickly. The location was very exciting with the open sunroof. Unfortunately, when it got dark outside, it was a bit dark for the people who were sitting in the room and not on the edge by the lamps.

Chicken was raw after I complained. She didn't care and it was called that

So I had a chicken burger. It was medium rare. After I absolutely complained, they just said "we always do medium" on a chicken burger hahah. That can't be! Without approaching anyone. I've never experienced anything like that before. After I approached them, zero insight had to pay full price and no sign of a change. Unfortunately I can't recommend it. Soooo. After discussing with people for some time. They did replace my food, I think that's the minimum, they explained to me that I wasn't allowed to argue with the cooks (because they had nothing to do with it (who else). Testicle Lise cheek. With whom I argued at the end was very nice, also understood my side. But I've never experienced anything like that. I really can't recommend it to anyone, especially if someone wants to chicken!! Zero understanding, zero approach. No admission of error

Good value for money, pleasant staff and a pleasant atmosphere.

Really nicer store. Super delicious food. It's especially cool in summer when the roof is open. Very busy, so it's best to make a reservation, especially on weekends.

Unfriendly would be a nice way to put it

Again and again. All you can eat for €9.90 is amazing. I didn't expect it. Everything perfect. Other restaurants should take a lesson from this.

This is the 2nd time here and I'm not disappointed atmosphere value for money choice I would come back

Eat deliciously Very nice staff That's how it has to be

Very tasty cocktails and food, especially very good for the price!! We had six cocktails for the price of five and were very satisfied :) the atmosphere is also very nice!

Great cocktails, we ordered the six pack (6 cocktails for the price of 5) and ate! Everything was very tasty and a very nice atmosphere

I've been there several times and have always been at peace. I was there again yesterday and somehow I had the feeling that everything had been read up on a bit, the service wasn't quite as friendly and the food didn't taste at all like the last time. It's a shame because I actually liked going there. I hope that changes again

Mega location with great food at great prices. Great ambience with great service. Cool cocktails on the outdoor terrace. Always happy, simply great 👍

The food was better than expected (it's quite cheap). The male waitresses could have been a little more attentive. The young lady alone today was really good. Nevertheless, I left the restaurant satisfied.

There were thick flies on the lunch buffet, not appetizing. The food was delicious, the price was ok

Thoroughly mediocre: The medallions were a bit too worn out, the waiter seemed absent and bored and the menu was only available as a QR code. Given the size of the menu, it's clear that the kitchen works a lot with convenience, but the gorgonzola sauce tasted more similar to the pepper cream sauce than it should. It's definitely nice for a cocktail with friends, but going out to dinner is probably not your first choice.

We were there with the voucher book. We saw that people without books got significantly better food. My girlfriend and I had different salads where the leaves were already brown. The steak was carelessly placed on the plate. We'll give it another chance, but we won't show the voucher until after the meal.

I had chili burgers. Very tasty in itself. Only the bun was slightly burnt. The only thing that wasn't immediately obvious to me was the marking of the smoking areas

The man behind the bar today was very unfriendly and impolite so I'll never eat there again

One of the cheaper restaurants in Aachen. You don't see those prices in the Netherlands anymore! The food tasted very good! Drink prices are also reasonable here. So this is the perfect place for an evening of drinks! Our advice is that the staff take a good look at the glasses, many of them are not clean. Furthermore, the interior could also receive an upgrade. All in all an excellent price/quality ratio, will definitely come again!

Had lamb skewer, perfectly fried but don't think it was lamb. Salad was watery with no taste. Staff seemed unmotivated. The cleanliness left much to be desired. Don't come back.

We had ordered faijta lamb The meat was hard and didn't taste like lamb but like liver Wraps bread were totally moldy Edit: we got new bread and in the end the food wasn't charged for, which I thought was ok But I had already slightly lost my appetite

I went to Pontgarten for the first time with my youth. I found the service very friendly and I had a delicious cocktail for little money 🍸 The ambience was very nice and it was a wonderful evening.

It's like this, sometimes like that. Sometimes you have a good waiter, sometimes you have a bad one. It's no different with food, sometimes everything is fine and then it's bad again. You never know what you're going to get. Standards should be put in place so that every visit is good. Even though it's super cheap, I think you deserve good service.

Normally I don't write reviews when I've had bad experiences, but in this case I can't help it. I've been to the Pontgarten several times and have always found that the staff is unfriendly. (General unfriendliness, no change when paying in cash, gossiping about customers behind their backs). There were also a few times where I was served by nice waitresses, which kept me coming back, although this was a rare exception. Today we were served by an unfriendly waiter who treated us disrespectfully from the start. He was rude, derogatory and looked down on us. I ordered a grill plate without bread with sauces and received a grill plate with bread and no sauces. When I asked him about it, he said in a rude tone, "It's the kitchen's fault, not mine," as if it was my fault. My colleagues received the same grill plate, which also had fried tomatoes and peppers (which is usual), which I missed. After 20 minutes, a waitress who wanted to end her shift suddenly came and asked if she could charge us even though we were still eating. She noticed that we were surprised and disappeared. Then another waitress came and wanted to take the plates of my colleagues who were still eating. The service is really disastrous. I will never enter this store again.

Normally I don't write reviews when I've had bad experiences, but in this case I can't help it. I've been to the Pontgarten several times and have always found that the staff is unfriendly. (General unfriendliness, no change when paying in cash, gossiping about customers behind their backs). There were also a few times where I was served by nice waitresses, which kept me coming back, although this was a rare exception. Today we were served by an unfriendly waiter who treated us disrespectfully from the start. He was rude, derogatory and looked down on us. I ordered a grill plate without bread with sauces and received a grill plate with bread and no sauces. When I asked him about it, he said in a rude tone, "It's the kitchen's fault, not mine," as if it was my fault. My colleagues received the same grill plate, which also had fried tomatoes and peppers (which is usual), which I missed. After 20 minutes, a waitress who wanted to end her shift suddenly came and asked if she could charge us even though we were still eating. She noticed that we were surprised and disappeared. Then another waitress came and wanted to take the plates of my colleagues who were still eating. The service is really disastrous. I will never enter this store again.

The ambience is first class, you wouldn't think at first from the outside, but in the back outside area it was great👌 Rabia and Louiza served us, we've rarely experienced such attentive and uncomplicated service, really great 👍 I can only recommend it 🫶 tesekürler 🫶

Was there for the first time and I have to say probably the last time. I ordered a vegetarian pizza, which wasn't particularly good either. A big negative point, which I think is really not possible, is that there were several pieces of tuna on there that of course didn't belong there. Yes, that can always happen, but in my opinion it shouldn't, especially if you have allergies. Yes, the service was OK, but not outstanding either. A dish at our table was forgotten, despite being pointed out several times. This came a quarter of an hour later than the others. It was quite loud in the room itself and the number of people per table was rather sporty. The person sitting next to me sat more in the decoration between both tables and we would have been better off sharing a plate. What is really positive are the prices. As you would expect on Poststrasse, they are relatively cheap. I wanted to pay in cash, but then there was no change left, then they said I had to pay with a card, but then you had to round it up to €15 because you couldn't pay with a card underneath.....

tonight i went to have dinner with my friends at your restaurant and i got three times the waiter asked us about paying while we waiting for the dessert not finish our dinner yet at the moment the restaurant not even busy i don't understand and feel uncomfortable I would like to know is that normal that You treat the customers like this and why what the reason we when there often but this is the first time they treat me like this im so disappointed anyway your food was good but his behavior let me down!

Very nice restaurant very tasty nice staff

Very pleasant atmosphere with good food

The food was good and tasty The service was ok when we ordered and received the food it took a bit, overall it was ok 7/10 for me

We went for the match. They show the unreserved table as reserved and seat them according to the customer. I condemn this for amateurism and injustice.

We had reserved, but due to a misunderstanding our reservation was released, UPS.....and with 15 guests! What now??? Only a medium-sized problem for the boss there! He had to step back with his table plan for a few minutes and everything was okay again according to the Tetris model, BRAVO! Poor thing, he had achieved a huge feat with a full house! The food didn't blow me away, it could be a little better. However, the portions are very large. We were there for the EM Public Viewing, the place was packed! And yet, super friendly service staff, we were served very quickly and accurately, there was nothing to complain about, quite the opposite! At 12:00 a.m. it was not only a guest's birthday, but also "our" service person's birthday. Of course we sang a serenade to the nice young lady....sorry for the strange tones :-) We had a lovely evening, recommended!

Top location with a reasonable price-performance ratio

In some reviews - all over the place - the Pontgarten sometimes comes off very poorly. I cannot confirm this in any way. Well, in terms of service, the employees had to be “on their toes”, the number of guests was “manageable” at lunchtime. However, the rest is independent; a great Turkish buffet, the atmosphere with the large beer garden is very nice, the roof can be closed and very moderate prices. It was my first time there but definitely not the last time. Keep it up.......

Bei einigen Bewertungen - kreuz und quer - kommt der Pontgarten zuweilen sehr schlecht weg. Dies kann ich in keinster Weise bestätigen. Gut, Service mäßig mussten die Angestellten "auf Zack sein", es war zur Mittagszeit die Anzahl der Gäste "überschaubar". Der Rest ist jedoch unabhängig ; ein Super türkisches Buffet, das Ambiente mit dem großen Biergarten sehr schön, das Dach was man schließen kann und dazu sehr moderate Preise. Ich war das erste Mal da aber sicher nicht das letzte Mal. Weiter so.......

The service was very good and friendly. He likes to drink Jägermeister. The food was quite dry and not to my taste (cheeseburger with potato wedges). Overall ok but not actually worth the money.

We had a enjoyable lunch Buffet. The Buffet is currently €9.90 per person including dessert. The food was very tasty and the waitress very friendly and they have spoke English which is always a plus! 😀

Food was delicious. Service left a lot to be desired. Twice I was overlooked and I was almost walked around while I was sitting...The place is very loud so you can barely hear anything. I was charged far too much for a schnitzel and a drink. The waiter simply took my card in his hand when paying... it doesn't work at all. After a phone call today, I can recall the money that the gentleman simply charged that evening without my knowledge Nevertheless, once and never again

Best cocktails and cheap you will find here!!!!

I had dinner there yesterday with my brother and 2 other friends. However, what happened there was a joke. When we sat down, the waitress came straight away and wanted to take an order straight away, even though we hadn't even taken the cards yet. When I told her that we wanted to take a look first, she walked away annoyed. Then she came 3 minutes later and wanted to take the order again. My brother, a friend and I knew what we wanted to drink but hadn't eaten yet, while another friend still had to decide what to drink. She took the drinks from the three of us, walked away and came back 10 minutes later with a coke from one friend and then took the food orders from all of us and what the last one of us wanted to drink. She came 20 minutes later and served me a salad. We waited 1 hour and 20 minutes after our food order for our food to arrive. When the food finally arrived, it was very bad... It wasn't even worth half the money, it tasted so bad. Especially since the waitress handed us our plates and looked behind us at the same time. She basically gave us the food and at the same time pulled it out of our hands because she wasn't concentrating on our table. After we finished, a friend of mine and I wanted to go to the restroom and the waitress followed us to the restroom because she thought we were trying to leave without paying, EVEN THOUGH!!!! my brother and a friend were still sitting at the table and eating their food. We quickly finished eating and went straight down to the checkout to pay and leave. The waitress panicked again and immediately asked if we wanted to leave, even though I had already said we wanted to pay. She didn't concentrate on us again, but rather on bringing a single drink to a table and while she was doing the billing she tried to find a colleague who could take the drink away for her. It took her forever to settle the accounts because she was upset that she hadn't found a colleague. I have never experienced such bad service and such bad food, especially the fact that we had to wait 1 hour and 20 minutes for our food and the waitress followed us to the toilet... Once and NEVER again... 1 star is still too much or too well rated. You would have to deduct stars for this performance

Invoice fraud. Overwhelmed by large groups and loss of overview. Individual invoices for guests are not possible as proof.

Been here very often. Many dishes are delicious, only burgers are not recommended because they are very simple and don't taste good. Good atmosphere and nicely decorated. Huge selection, but unfortunately there are hardly any vegetarian or even vegan alternatives. Very cheap price. Always completely full, if you are a larger group you should reserve a table.

Good food for a reasonable price in a nice restaurant with a terrace that is sheltered under a sliding roof when the weather is bad. Very friendly staff.

I was there on Wednesday last week. I sat in the smoking area. Which didn't bother me. What I found quite sad, however, was the rather inattentive staff. Even though you were sitting right on the aisle, you weren't noticed. After a quarter of an hour they came then someone who was able to take an order. When we asked for a menu we were referred to the QR code. But then we reluctantly brought something made of paper. The food and drinks were brought in a timely manner. At some point we noticed the salad was missing. This then developed into a dessert salad. Apart from that, the yoghurt dressing didn't taste like anything. The grill plate was tasty, but in general the dish was too dry. Given the amount of meat, there could definitely be more of the yoghurt sauce. The bowls are a joke. Maybe we had a bad day. But there is definitely still potential for improvement. The waitress who served us afterwards couldn't iron everything out. She was really friendly and accommodating. I'll come back to be able to make a comparison. Everyone has deserves a second chance.

Went to the Pontgarten again yesterday after a long time. The food was delicious as usual (if you can get it), it could just be a little hotter. Unfortunately the electronic ordering system doesn't seem to be working, or the waiters can't operate it? At a table for five: an appetizer didn't come at all, a meal with the wrong side dish, two salads without dressing, drinks ordered three times and still not received. The ruckus was that a guest ordered half a glass (0.1) of wine, the waiter gave him half a liter (!) and disappeared! We waited ten minutes and asked twice to make sure we got at least three more wine glasses! All in all, the service was very poor!

Wet, happy evening - everything was fine

A very good restaurant, atmospheric, plenty of space, delicious food, dishes from a variety of countries, and very reasonable prices. Definitely recommend!

Nice ambience, good food, service could be improved.

So when I ordered the waiter didn't listen well and then he was rude to me and he was ironic. I supposedly said the order incorrectly and after 2 minutes he came with my correct order, so what's wrong is that the employees aren't doing their job properly. So I ask for your understanding to be nicer to the customers.

Only in a salt mine is it saltier👎 We ordered Mercimek and chicken soup as starters. The chicken soup was top or very good. The Mercimek soup, on the other hand, was simply too salty. Didn't work at all. For the main course we ordered a mixed grill plate for two and our guests ate from the buffet. The grill plate was decent. The meat was tender and initially juicy. However, everything here is too salty. Adana was also burned in some places. Wasn't ok. Strangely enough, the various dishes from the buffet weren't that salty or normal. The still water ordered was almost medium water. The service employee was nice and accommodating. Nevertheless, this mission was a failure for us. Therefore not again

The price is affordable, the taste is good, and the environment is very good. It is suitable for gathering with friends and watching football games

I haven't had such bad food in a long time!

A very loud place; You could hear the next-but-one neighbor at the table talking, but you could no longer understand them. I ordered a cheeseburger. The meat was hard, the mixed salad served with it was dry leaves that covered part of the plate. Short and small: to break the habit. - The service was very attentive and good!

a nice place to hang out with your friends, great sitting area in summer

Delicious food in a great atmosphere. In this great weather with the roof open.

Price-performance ratio fits. The quality is corresponding.

The cocktails are big, but not necessarily good. The beer, on the other hand, is great. Food tastes good and is served generously. Overall, very inexpensive and quick, friendly service.