Pontgarten Restaurant Aachen in Aachen

Very friendly staff, good service. Delicious food and great cocktails at reasonable prices. The order was placed quickly and the food was served in no time.

Everything is very tasty, large portions, delivered quickly) very atmospheric and beautiful) excellent location, highly recommend) one of the best in the city) in warm and sunny weather the roof of the restaurant opens and it turns out to be a summer terrace) very beautiful)

Excellent place, there is a very economical buffet, we also went on a Wednesday and there was 2 for 1 on hamburgers, which are very well served, the only detail is that the meat is very tough, but it was eaten

Just a nice place for a drink or something to eat. Price, performance ratio is top.

This was by far the most disgusting thing I have eaten in a long time. The schnitzel was really some kind of leather. I couldn't get through with my knife. It was also as dry as an average village in Africa. And the chicken burger was also inedible and was as tough as the sole of a shoe. In short, it was impossible to eat here. DO NOT GO HERE. I was here today with school and this was the worst ending ever. What a filthy mess here. The restaurant was also very ugly and hot. The coke was also rancid. We arrived and found this plate on the table (see photo). This was also not removed for us.

I had dinner there a few days ago and I have to say it was absolutely great. The pizza rolls are absolutely next level, the original homemade Turkish chicken soup tastes great and my main course was really great too. Furthermore, the price-performance ratio is top. It's just true here. An absolute recommendation.

Very tasty food, large portions, delicious cocktails

Absolute recommendation, food top and fast in relation to the busy number of guests! You can get a table for six people without a reservation and if you are bothered by smoking in the back area, you should I will inform you in advance! Happy to visit Tivoli again! Greetings from Dresden!

Good tasty food, good prices, Very relax vibe, nice service

🇬🇧:A very welcoming place, with a very fast and warm service, I recommend their Moscow mules which has a very sweet taste and an excellent dosage for cocktail lovers. 🇫🇷: A very comfortable place, with a very rapid and chaleur service, we recommend the Moscow mules that have a good taste and an excellent dosage for amateurs of cocktails. 🇩🇪: A very welcoming place with a very fast and warm service. I recommend their Moscow mules which has a very sweet taste and excellent dosage for cocktail lovers.

Great value for money, very friendly and, above all, fast. Our food was on the table 5 minutes after ordering. Gladly again 👌🏻

There is a smoking and a non-smoking area. Unfortunately, the entire non-smoking area is, sometimes more, sometimes less, but so far every visit has been affected by the disgusting air from the smoking area. The food is usually completely fine, but in my opinion it is really affected by the dirty air. For obstinate smokers and people who don't care about the dirty air and smelly clothes, I would rate the Pontgarten with 4 to 5 stars.

Very good establishment!! They cook deliciously!!! But on weekends and evenings you have to wait...

Really good service, friendly staff, super tasty cocktails, nice location. You always have a great time here!!!

The shop was really nice and Ayla is such a lovely waitress, we all liked her. Thank you so much Ayla for being so kind Ayla deserves 10 stars

I spent an evening there and now I have smoker's lung

very good service, great cocktails

Great service from the manager himself

Simo super great manager!!!! So great. We are thrilled! :)

There were five of us there. Everyone ordered something different. All the dishes were really delicious 😋 After a little faux pas, each of us got a short one. The waiters very nice.

Attention Drinkers-- if you stop in for just a drink, please note that you will be charged for the buffet as well. The server did not mention it until it was time to close out.

Mix up your food and wait too long

It was absolutely not recommended. Before we could place our order, 15-20 minutes had already passed. Then only the drinks order was taken. Then another 10-15 minutes passed before the drinks were served to us. After the drinks were served, we were finally able to order our dishes. The food came pretty quickly. The starter was ok but the main courses were just bad across the board. The schnitzel was more than dry, the meat on the house burger was already dead three times and the fries tasted sticky. The potato wedges were good. Since pretty much everyone still had a lot on their plate, the waiter didn't even ask if it was tasty or anything. The portions are huge for the money, but now it just has to taste good. The cocktail prices are really great, but unfortunately there was no alcohol. You searched for this in vain. The smell that came from the toilets makes you want to eat again. 🤢 We won't be coming back and wouldn't recommend this restaurant.

Drinks. took more then 10 minutes, it was very busy and they only had 2-3 waiters so it's understandable. Food came out very quickly and is very tasty and big portion and great value for mkney ( even my American friend thought the portions where huge) Restaurant itself looks great as well

The first smell you encounter in this restaurant is that of the "washing room", not particularly nice. Everything is really well furnished, hence 4 stars for the ambience. When it comes to service, you wait 15 minutes before you can even order drinks (which are then served after 20 minutes.) I ordered a Weizen, which was only sitting there for 10 minutes and then wanted to be served with a fresh foam crown. After the drink was rejected, a new one was made for me, but the one that was returned was then served to someone else 🤔. The meal (houseburger) was topped with meat that felt like it had been fried throughout on the way from slaughter to serving. After three quarters of the food was returned, no one even asked if everything was okay. All in all, unfortunately not recommended.

Cocktails were super watery, the food was unfortunately very dry and the service took a long time - I can't recommend it

We were there with 10 people on a Wednesday evening. The drink order already took 15 minutes! The food read better than it unfortunately was... I had the house burger with wedges... no one asked how you would like the meat... mine was almost fried to death... which made it a bit tough... my colleague's was just fried to death and tough... when we ordered the second round of drinks the wheat was sitting at the bar for a quarter of an hour. I ordered a Long Island Icetea and I preferred a Cuban one. Overall, only one dish was good and nine were mediocre...if I ever came here again I would order something else...because everyone deserves a second chance...but today was nothing!!!!!!!!!!!!!!!!!!

The first impression when you enter the restaurant is not very inviting, as the smell of the toilets exceeds that of the kitchen. We were a group of 10, we waited a long time until we could order the drinks and even longer until they were served. The food looked very good, but it didn't look good either. The houseburger was already dead before it reached the table, the meat was very tough and the burger bun was cold and untoasted. The only thing that was pleasant was the ambience. Because the waiter had already forgotten his good mood at home. Unfortunately for us we didn't go there a second time, only 1 out of 10 food was good.

Absolutely not recommended!!! Long waiting times, poor drinks, unfortunately the quality wasn't very good due to the large number of dishes. There are certainly better restaurants in Aachen.

The ambience is great, the food was okay, which is of course a matter of taste, although friends of mine ordered the houseburger which definitely died twice and was therefore incredibly tough. My cocktail, a Spain, started to flake after 1 minute and tasted undrinkable. A friend ordered a Long Island Icetea, which was a Cube Libe without Libre. The toilet resembled a train station toilet. All in all, very disappointing and not recommended.

I think the food here is really delicious, 😋, (everything was perfect during the meal), but now comes this: I don't know when I was last in such an unclean toilet (almost resembled a train station toilet 🤮🤮🤢! ) and yes, sorry, that's worth deducting 2 stars for me, the toilets are perfect, sticky floor, everything is full of graffiti, and very very thin walls. Greetings, your shibainu 😉👍🏻

It's a great place with everything from the food, drinks and helpfulness of the staff.

Pizza is good, pasta not really recommended.

Cozy restaurant with a large selection of drinks, pleasant prices and friendly service

So far we have always had a good meal for a good price and good service

The main room is relatively noisy, sometimes there isn't enough staff at peak times, which means you have to wait a bit. But fair prices and a large selection, also vegan/vegetarian

Excellent restaurant in Aachen. A wide variety of food, pleasant staff and a great atmosphere. High recommendation.

Was very pleasantly surprised, everything was great!

I was there on Wednesday last week. I sat in the smoking area. Which didn't bother me. What I found quite sad, however, was the rather inattentive staff. Even though you were sitting right on the aisle, you weren't noticed. After a quarter of an hour they came then someone who was able to take an order. When we asked for a menu we were referred to the QR code. But then we reluctantly brought something made of paper. The food and drinks were brought in a timely manner. At some point we noticed the salad was missing. This then developed into a dessert salad. Apart from that, the yoghurt dressing didn't taste like anything. The grill plate was tasty, but in general the dish was too dry. Given the amount of meat, there could definitely be more of the yoghurt sauce. The bowls are a joke. Maybe we had a bad day. But there is definitely still potential for improvement. The waitress who served us afterwards couldn't iron everything out. She was really friendly and accommodating. I'll come back to be able to make a comparison. Everyone has deserves a second chance. I was there again in November 2024. Nothing changed. I ate a paprika room schnitzel there. The sauce was okay. The schnitzel was in the fryer for too long and therefore dry. The side salad had no dressing, which made the whole thing dry affair. And you can't go wrong with fries. This was the second visit and it was rather worse. Maybe no one read the reviews. You could learn from criticism.

Good pasta dishes, nice service and atmosphere, satisfying cocktail drinks.

You can eat very tasty here. The staff is very friendly. Had a pleasant stay and will of course come back 👍👍👍

Ich bin kurzfristig mit meiner Frau vor dem Besuch des Weihnachtsmarkts im Pontgarten eingekehrt. Wir haben beide ein Rumpsteak bestellt. Das Steak war geschmacklich sehr gut. Unserem Wunsch, ob wir das Gemüse mit einem Salat tauschen können, ist man sofort und ohne Aufpreis nachgekommen, was auch nicht selbstverständlich ist. Die Bedienung sehr freundlich und zuvorkommend. Preis/Leistung des Menüs ist absolut top. Service und Bedienung vorbildlich. Wir kommen gerne wieder.

We tried the bouffe and it was pretty good. Nice staff. Will go again.

Extensive international map. Beautiful conservatory-like location. Due to the crowds, the staff can sometimes be curt.

Wir hatten für 15 Personen reserviert zum Glück haben ein paar Leute abgesagt, sonst hätte es an Platz gefehlt.Es war einfach zu voll,zu eng und zu chaotisch. Der einzige Pluspunkt an dem Tag war klar das Personal! Alle super freundlich, auch wenn vieles nicht geklappt hat. Das Essen war ok,aber mehr auch nicht.

Unfortunately it was far too full, we were lucky that people canceled with us. Otherwise they wouldn't have been able to offer us enough space, despite reservations. You could also see that a lot had gone wrong by looking at the places made available. Booked and twice We asked about the non-smoking area, but there was nothing available for us in that area. Luckily we weren't so sensitive and were given seats in the "smoking area". The food was different depending on the feelings of the individual people in our group from good to was ok. Price/performance was good! A plus that evening was clearly the staff, despite the sometimes chaotic conditions, everyone was friendly and helpful!

Absolute disaster! Our reservation was simply over-reserved and we got space for 9 people even though we reserved it for 15! Sometimes they sat with their backs to each other! They were also simply added to 2 other people! Ordered food! After 15 minutes the service came and we had to order again because of alleged WiFi problems! Nevertheless, two dishes were forgotten afterwards! Food itself was okay! Never again! Pontgarten joins in completely with the rest of the ponte level! Just a rip off!

I ordered penne pollo pasta that was advertised as having chicken breast, but I swear I only found two pieces of chicken in it - the rest was mushrooms and peppers! In fact, my food was little different from that of a vegetarian.

Everything fine! Eat; Drinks service! Recommended. Even a nightcap on the house!

Great service and very friendly staff. Classic food at great value for money! Gladly again

Lasagna was burnt. Staff didn't seem to care.

Most recently positive experiences, despite an unpleasant previous visit due to unfriendly service.

Pontgarten is always a good address for me! The food has an average wait time even when the place is full - that's a really positive thing. The staff is always friendly and the portions are large, so you definitely get something for your money. The food itself is average to good, but the large portion and reasonable prices more than make up for it. I think it's particularly great that there are always free cocktails on birthdays - that's a nice bonus! I always enjoy being here and will definitely come back.

Fantastic! I chose the Tortellini Sorrento because I didn't know what I wanted and I wasn't prepared to eat the most delicious pasta of my life! The staff was friendly and regularly came to see if we wanted anything. In addition, we were with a large group (10-15 people) and the food was on the table in ~30 minutes, bizarrely fast! A beautiful restaurant with delicious food and friendly staff! I have to drive 2 hours by car to get here and I will 100% definitely drive here in the future, just to be able to eat here! 10/10, highly recommended!

We were there for dinner in the evening. Food was very tasty and prices are cheap. TOP

We opted for the all you can eat buffet at 9.90 Euros which I must say was of high quality. My brother instead took a dish from the a la carte menu, which was also very tasty. Comfortable and well-kept environment. Friendly staff. I recommend it

Delicious food and very nice waitress ☺️

I can only recommend cream schnitzel. Good prices and friendly service👍

Never again! Not much to eat there, too bad! It also smelled very much like urine there and a lot of unkempt figures there..

I've been a customer for years. Really good overall package. Delicious food and drinks for little money. The staff is always nice and helpful. Smoking area in the rear two compartments. This is particularly good in the colder months because you don't have to leave the restaurant 10 times in the evening 😄 Rarely found a combination like this in other cities.

Totally satisfied all around. There's nothing to complain about

Very good atmosphere and delicious food!!

all food from supermarket you can save your money and buy everything and just invest 15 minutes to cook it

Thank you Demir for your service and kindness. We had a very nice evening!

Great restaurant with a lot of options to eat! Loved the atmosphere. Was there to celebrate my birthday with some friends!

The portions have become smaller, different prices for lunch and dinner, you couldn't make it clearer to customers that you're taking money out of their pockets. When I go to a restaurant I don't want to scan a QR code but rather be offered a menu, so Pontgarten has taken care of that.

Was there for the first time. Would give the store 6 stars... Super tasty

Unfortunately it's a bit noisy, but that's probably the case everywhere when the restaurant is full. We were very satisfied. We would also like to go there again.

We were there yesterday evening for the 4th, and unfortunately we didn't make a reservation this time and wanted to spontaneously go to the Pontgarten; we arrived and were stopped in front of the corner by a gentleman with an unfriendly tone, they made a reservation (no) then wait at the front, why do you just get through if you haven't made a reservation "Sorry we don't know that you have to make a reservation to get Palz, it's new to me" Afterwards we wanted to leave after such a reception, but my companion persuaded me to stay, which was a mistake. Later we got a place at the back and the service was as unfriendly as the reception. So you will never see me as a customer again. I would not recommend this store.

Lunch buffet until the afternoon, but very meat-heavy

Fantastisch, echt een parel wat ons betreft. Zeer betaalbaar. Lekkere grote cocktails en heerlijk menu van geweldige kwaliteit. We kregen zelfs nog een borreltje van het huis aangeboden terwijl er mensen in de rij stonden te wachten. Grandioos, gezellig en zeker voor herhaling vatbaar!

We went to a JGA with you today. It's not often these days that you see a service that works as well as yours. We were able to order quickly and the food came very quickly. We always checked and asked if everything was OK, so we could always reorder drinks. Even though it was quite "full", we received great service 👍🏼 and the food was also delicious. The staff was also super friendly and in a good mood. LG

Fantastic, a real gem as far as we are concerned. Very affordable. Nice large cocktails and delicious menu of great quality. We were even offered a drink on the house while people were waiting in line. Grandiose, cozy and definitely worth repeating

We were there with a larger group, which wasn't a problem for the staff. The food was good, but sometimes you had to wait a bit for the drinks because they just stayed at the counter. Only the nice and friendly Luisa took care of it, even though we weren't part of her table - thank you very much. When we are back in Aachen, we will come by again.

Very tasty food with courteous service. You should definitely make a reservation!

The food tasted very good, even if it was a bit careless on the plate. Unfortunately it wasn't completely clean. Heavily smeared with sauce on the bottom and greasy fingerprints on top. Unfortunately, the same thing happened to my companions. Unfortunately the table was also sticky. Overall, however, a good impression, hence 4 stars.

A waiter legitimately stole €100 from me. Don't get me wrong, I paid my full bill. He took €100 out of my phone case. Never again

The food was a disappointment. Potatoes without salt, meat oversalted. I was embarrassed to have been there with guests.

War ich da mit meine Sohn und Tochter Abendessen haben wir Essen bestellt und das auch schnell bekommen. Natürlich war Laden fast leer. Haben wir gerade angefangen zu essen? Minuten später kommt die Kellner und bring das Rechnung Auf Tisch Das war für meine Tochter und Sohn und mich unangenehm. Also man denkt, soll wer schnell essen und bezahlen und abhauen. Natürlich haben wir keine Appetit. Mehr gehabt war essen nicht mehr fertig gegessen. Auch die Getränke war noch halb voll und dann habe ich die Kellner gerufen zu Geld bezahlen und habe ich gefragt, dass du Rechnung bringst und wer noch am Essen. Das war unangenehm Die Kellner hat sich entschuldigt, und er hat seine Chef erzählt. Was ist passiert mit uns Aber der Chef auf Türkisch gesagt soll die verpissen Ich verstehe auch Türkisch aber hab ich nicht reagiert weil meine Tochter und mein Sohn dabei gewesen wollte ich auch nicht mit ihm diskutieren auf jeden Fall ich gehe nie mehr wieder da noch nicht meine Familie und Freude

I recommend it, large portions, very good food and great service

Musik was so so laud. They actually give me the wrong order I told them exactly I have red meat allergy they give me beef.

Very tasty food. Freshly prepared. Very nice restaurant. Very friendly staff

Very tasty food, incredibly courteous staff who take service very seriously. Demir in particular offers commitment and sympathy, making this a wonderful evening and a recommendable experience. Highly recommended.

Had a really good evening thanks to Demir. Demir is the best waiter, he was always helpful and always made sure we were doing well. He made us laugh with his humor. So thank you Pontgarten for the evening and especially thank you Demir.

The food was good, the service was crazy, Demir did everything right that could have been done right. Basti

Our meals lasted one to two hours. And the pizza was just okay, the base was way too soft. Maybe it's okay if there are fewer people there.

Buffet, nooit meer. Lang niet zo'n slecht eten gehad. Droog, koud en smaakloos. Ik weet niet hoe lang het daar heeft gestaan in die bakken. Zelfs kip curry was niet te eten.

We were there this morning. It was all so delicious 🤌👍

Chicken was raw after I complained. She didn't care and it was called that

So I had a chicken burger. It was medium rare. After I absolutely complained, they just said "we always do medium" on a chicken burger hahah. That can't be! Without approaching anyone. I've never experienced anything like that before. After I approached them, zero insight had to pay full price and no sign of a change. Unfortunately I can't recommend it. Soooo. After discussing with people for some time. They did replace my food, I think that's the minimum, they explained to me that I wasn't allowed to argue with the cooks (because they had nothing to do with it (who else). Testicle Lise cheek. With whom I argued at the end was very nice, also understood my side. But I've never experienced anything like that. I really can't recommend it to anyone, especially if someone wants to chicken!! Zero understanding, zero approach. No admission of error

The drinks (Espresso Martini, Lillet Wildberry and Aperol Spritz) and the filled pizza rolls with spinach and olives were great! The service staff were all very friendly and helpful and empty glasses and plates were cleared from the table relatively quickly. The location was very exciting with the open sunroof. Unfortunately, when it got dark outside, it was a bit dark for the people who were sitting in the room and not on the edge by the lamps.

Good value for money, pleasant staff and a pleasant atmosphere.

Really nicer store. Super delicious food. It's especially cool in summer when the roof is open. Very busy, so it's best to make a reservation, especially on weekends.

Unfriendly would be a nice way to put it

Again and again. All you can eat for €9.90 is amazing. I didn't expect it. Everything perfect. Other restaurants should take a lesson from this.

This is the 2nd time here and I'm not disappointed atmosphere value for money choice I would come back

Eat deliciously Very nice staff That's how it has to be

I've been there several times and have always been at peace. I was there again yesterday and somehow I had the feeling that everything had been read up on a bit, the service wasn't quite as friendly and the food didn't taste at all like the last time. It's a shame because I actually liked going there. I hope that changes again

Great cocktails, we ordered the six pack (6 cocktails for the price of 5) and ate! Everything was very tasty and a very nice atmosphere

Very tasty cocktails and food, especially very good for the price!! We had six cocktails for the price of five and were very satisfied :) the atmosphere is also very nice!