Pommes Freunde in Frankfurt am Main

Well, I completely understand that employees want to get off work on time, but the fact that they are visibly annoyed when a customer orders another currywurst 35 minutes before closing time is exaggerated in my opinion. The gentlemen immediately after me were not allowed to order anything... not even to take away... Otherwise the lady was simply rude. I know it's "just" a chip shop but good gastronomy is something else...

I agree with many of the reviews: Cold fries, cold cheese sauce, spring onions instead of jalapeños, endless waiting times even though you wanted to eat on site, drinks were forgotten, the sauce dispenser for fries was empty. Good ideas with vegan variants, implementation catastrophic. Apparently these problems have existed for a long time without any improvement.

Boss Tod is unfriendly and doesn't feel like working and is annoyed when you ask for the accompanying drink

Very, very disrespectful, I ordered the wrong burger and it arrived because the employee didn't understand me, even though I repeated myself a lot. He gave an annoyed look and when my girlfriend wanted to order after me, he busied himself with his cell phone and told her to just order from the self-ordering cash register instead of from him.

Imagine you order 1 order and the staff manages to make 7 mistakes in one order, how can you have employees like that? We ordered the deal 2x currywurst, 2x fries, 2x ketchups, 2x mayonnaise. Now it's coming. 1. At first everything was cold because the paper cups were not wrapped in aluminum or paper. 2. The paid 2x mayo was missing 3. The 2x ketchup we paid for was missing 4. Instead of 1x paid fat friends, and 1x paid 1 thin friends, there were 2x thin friends, there were 2 times thin friends. 5. There was no cutlery or at least fries/sausage pieks. Should we eat the currywurst by hand or what? 6. Of course, napkins were also missing. Why? 7. Delayed delivery because the driver had to wait for the food... I won't even go into the tiny portions, but... How can you be so bad? Who is responsible for such employees!? It was a single order, one menu. How do you achieve that? I've never experienced anything like it and we go out to eat very often and order a lot. Almost every day. We have never had such a high error rate. Fun fact. The 2 fries + 2 currywurst cost €20.

Very tasty cheese burger with bacon!

Staff are simply unwilling to work. First I had to wait 10 minutes, even though they saw me and there was nothing else to do. I was just about to leave when someone asked me what I wanted. First question but cash or card…. When using cards, others were later directed to ATMs, even though card payments were also possible. Then I had to wait another 20 minutes for my currywurst with fries. The quality of which wasn't the best. This is probably the last time you'll see me here

Once and never again! Incredibly complicated menu navigation when ordering. Long waiting time. Way too warm.

Great food! Absolutely poorly organized, unfriendly staff and extremely long waiting times. Not proportionate. It's a shame, sauces are great and the shop has potential!

I ordered halal currywurst and got a non-halal burger. When I raised the problem, she said if I couldn't eat it, why should you eat something that you didn't pay for and ordered? Unfriendly and the burger was cold and the cola wasn't cooled

Unfortunately it was truly the worst food we have ever eaten. Two burger menus for €30 and everything is way too crowded there. The employees work in slow motion. The food wasn't fresh. The fries were cold and not tasty. The portions are simply too expensive for the price. First and last visit! It's best to just keep walking past the store. Any McDonalds or Burger King is better than here.

Juice shop! Value for money is a disaster. If you want to get your fill here, you have to spend at least €30. I've never had a burger this small and I'll never go there again.

Portions the size of an S T-shirt, but the price is XXL - we won't do it again!

Unfortunately, fries and burgers were only served when they were already very cold. Drinks were forgotten. The sauce dispenser was broken, so none of the sauce for the fries was accessible. The shop actually has potential with unusual, good burgers and the many variations of fries. Unfortunately, the implementation was not successful due to visibly very inexperienced staff. Very unfortunate.

The team is completely overwhelmed, the food arrives cold, and the bacon on the burger tastes like an old leather belt. The cheese sauce looked like it hadn't been fresh in days. The order was incomplete and the staff couldn't even pronounce the table numbers correctly. Absolutely disappointing!

The burger would have been okay if the ingredients were fresh. The bacon tasted like biting into an old leather belt and the cheese sauce looked days overdue. Our order was incomplete and while we sat there several other guests complained. Long waiting times on top of that. For me this was the first and last visit.

Overwhelmed employees who can't get an order right. Way too overpriced for the quantity.

Very bad service! Waiting time is crazy and there is no one to help

Infinitely long waiting times in a fast food restaurant! The gentlemen behind the counter gave the impression that they were simply doing nothing for 20 minutes, while ten orders were now waiting. When our fries were ready after just over 25 minutes, the chili was still frozen.

After waiting far too long, we received lukewarm fries and frozen chili. All after long discussions, because we had cinema tickets, had already waited 25 minutes and had already paid for the food. It wasn't possible to cancel, there were many others waiting ahead of us and the deep fryers weren't even on yet. Never again!

Here the word “underground” has a new dimension. Waiting time without other guests: 25 minutes for chili cheese fries. After 25 minutes you were offered cold fries - only without chili. Apparently not there right now. A minute later: But there, found in the freezer. So after 30 minutes we got cold fries with a dollop of frozen chili. Unfortunately, communication was made difficult by language barriers on the part of the "cooks", who were unfortunately also very rude.

Went there at 8 p.m., the internet says open until 8:30 p.m. and we were told they were no longer open. unfriendly 3000, but given the reviews it probably wasn't bad 😅

Juice shop, unfriendly staff and totally uncoordinated. We had to wait over 40 minutes for a burger and a hot dog. When you get to the hotel you notice that the hot dog has become a currywurst with old fries without a fork. And all for a very hefty price. Anything but recommended.

We simply ordered fries and it took the workers 30 minutes to make them. There was two employees, a hardworking black man and an incredibly lazy Indian or Arab man, we visited on November 27. The Indian man was lazy, kept leaving, messed up multiple orders and looked as though he hated his job. A horrible experience

Wobbly fries, tasteless (veggie) currywurst... sauces were good, service ok

we ordered BBQ Bacons Burger and double cheese Burger , thing is it’s confusing when you order the menu or ( Combo ) so I thought the extra money is for fries and cola , but then they asked me for extra money for cola . So I believe when you choose the menu means add fries only or what I don’t know . Also my fries were not what I ordered for but was very hungry and didn’t knew until we ate half of it . Other than this the Burger is so so Good 😍, you can also order Halal patties, staff is nice place a bit crowded mostly because of the amazing Burger, but you will have to eat fast and leave because it’s not like a quiet place to set and chat 😃🙏

They changed the portion of fries and recipes and 1. it now tastes bad 2. the portion is WAY too small for their price. 10€ for a burger that was way too small and tasted bad. A burger at McDonalds is a thousand times better and cheaper Just go to Mcs and you'll get more of your money

I had chili cheese fries (fat friends) and a chili cheese burger in the menu. All the fun cost me €17. When I got my order I immediately noticed that I got thin fries instead of the thick fries I had selected. The employee then quickly prepared the thick fries for me again and I was allowed to keep the thin fries. The food itself is very tasty and I'm impressed by the fries, both thin and thick. The burger was also really tasty. However, none of the food was remotely spicy. So I ask myself why do they call it chili when there is no chili in it? This was not a small portion of the price/performance ratio. Without the other fries I got with it, I wouldn't have been full. In general the food is delicious, but I wouldn't visit again.

Terrible. Two employees got into a fight out of nowhere. I stood there with my mother and she was very afraid that she would immediately become very sick. What kind of people work here? THIS DOES NOT WORK AT ALL! You should be fired for such behavior.

Burgers and fries were cold even though it wasn't busy. The waitress was listless and things got really uncomfortable after a few more guests arrived.

Not quite the experience i expected, i don’t know what is going on with the people serving here but very sure they don’t like their job. Service was bad and very rude towards customers. They missed half of my menu and i waited like 20 minutes to get it done. Really disappointed!

We had 2 plant based chicken burgers and fries. I've eaten a lot of different veggie burgers, but I've never encountered anything so disgusting. The patty tasted extremely strange and was full of thick white waxy lumps. No idea what those lumps were, maybe hydrogenated coconut oil? I've never really seen anything like this in a veggie patty. In any case, we found it so unappetizing and it tasted so strange that neither of us could even eat half of it. The fries were absolutely nothing special. In addition, the staff seemed quite overwhelmed and wasn't particularly friendly.

Well, for the fact that they call themselves “french fries”, the fries are really nothing special, not to say bad. For normal fries 5€ (!), the sauces used to be free and you could take them yourself, now they cost 2€ extra. So €7 for bad fries with ketchup. I have no idea how the store can still survive...

as bad as Vinicius Jr. his personality

I ordered together with my girlfriend (on one invoice, at the same time) Her food came 15 minutes early. Staff unfriendly, food cold.

In the picture you can see 2 of the double cheeseburgers that can be ordered. Service is very fast and friendly, the selection of sauces is large, varied and tasty. Burgers are soft, warm, flavorful and juicy. The chairs wobble a bit, but otherwise this shop can only be recommended!

We waited 35 minutes for a portion of fries. Team completely overwhelmed. Number system didn't work either.

1st time they forgot french fries 2nd time they forgot 2nd burger patty Service was rude and was not able to check their own ordering tickets. I will never come back.

The workers are completely overwhelmed and, despite the large grill plate, can only make one order and then the next one comes. You get the fries 30 minutes before the burgers - it takes forever, the sauce dispensers are mostly empty and all the guests are in a bad mood. A little tip - the order on the input wall should not accommodate more orders than the 2 people can process. You won't see me again.

Nice atmosphere, but the burgers from before were way better. The quality has decreased significantly. The staff is very incompetent and overwhelmed and misunderstands several orders. We also had to wait a long time.

I don't think the place is good at all, the food wasn't really ready yet and my friend's burger had a hair in it, all the drinks were forgotten and the sauce for the fries too.

I ordered a hot dog New York style, I have never seen such disrespect in food. Once and never again. Not to be recommended

Poor service, but expensive. I’ll go to Kleinmarkthalle from next time.

On August 23rd At around 12:30 my wife and I visited your restaurant for lunch. We were happy with the quality of the food - the burgers were tasty and the fries were freshly made. Unfortunately, our impression was clouded by the behavior of an employee. The young lady in a black headscarf who served us was extremely rude and made us feel like we weren't welcome. We very much regret that this incident had a negative impact on the overall impression of our visit. Although the food was good, this experience made us refrain from further visits in the future. I understand the other recessions 100% and don't understand how someone like that is allowed to work in the catering industry.

The fries were good, one of the sauces on offer was empty but the hamburger was dripping with fat, apparently made in the deep fryer, not going to be done again so quickly and for such an inferior menu at 15 euros, Burgerking is better when it comes to the hamburger and not recommended.

We were greeted by a very unfriendly employee. We didn't leave a euro behind and turned right back.

I had a very disappointing experience at this restaurant. The service was truly awful and ruined the entire meal. The lady serving us was incredibly rude and completely unhelpful. When I asked for sauce (which is supposed to be free), she ignored me the first time. After I asked again, she suddenly claimed I had to pay €2 for it. This attitude was frustrating and unprofessional. The food quality was just okay, but the poor service really overshadowed any positives. I wouldn’t recommend this place to anyone, as a friendly and helpful staff is just as important as the food itself. Avoid if you expect decent customer service.

Preferably zero stars!!! I have never seen such unfriendly employees in my life, they are simply sent out even though it is open. The employees are screaming at each other! We're never coming back! Luckily not a euro was left there!!!

Preferably no stars an impudence the employees argue loudly and we are sent away there is nothing to eat now ideally zero stars you should be ashamed of yourself Ugh

Food that was explicitly declared gluten-free still contained gluten, which for a person suffering from celiac disease means direct, irreversible physical damage, not to mention the staff, who were extremely overwhelmed, and the 15 (!) minute waiting time for a tiny portion of fries with sauce. When food is declared gluten-free, getting something containing gluten is tantamount to bodily harm. The operators are walking on very thin ice here.

Burger was cold Dirty tables Unfriendly employee

The food was fine, but the service simply incompetent. First, they randomly take a break at 6 pm for 30 minutes. Second, they forget people's orders and serve others first (maybe their friends?). And finally, the fridge took a break too as my Coke was warm. The Currywurst is good, the fries just like grocery store fare and not crunchy. Avoid this place, it is not worth it.

The food was cold and didn't provide value for money.

We enjoyed the BBQ fries here. The service was very friendly.

On the upper floor (4th floor) next to many other small food providers we found the narrow shop “French Friends” in the MyZeil. Everything is very cramped and really not inviting. Food in the menu (2x different fries with sauces, 2 burgers, 2 drinks) for 30€!!!!! Unfortunately, the portions were so small - really not a highlight. The burgers were juicy and very tasty. For the fact that you give yourself such a name and then the fries are so poor... the Five Guys would have been around the corner, I would have preferred to go there - unfortunately I can't recommend fries friends so easily 😞

Eat good. Sometimes very narrow and crowded. Please note: a deposit will be charged on bottles. However, there is no reference to the return of a deposit, but rather the return of dishes and bottles. It doesn't work at all!

Opening times do not apply to this store.

Service very bad. The woman with the headscarf in particular is rude and disrespectful. Unfortunately that destroys the atmosphere.

What can I say about this... Very unfriendly employee, no dishes are available because they don't have everything there. My partner's burger was cold and there were strange crispy bits in her burger. My plant based nuggets tasted like crap. And the drink wasn't even chilled and completely overpriced. I'll be honest that this was my first food disappointment all year. I can't recommend it

Soggy fries. Tables where leftover food is not cleared away. Lazy service, generally not willing to work and give instructions. I won't come again.

The girl at the checkout is unfriendly 👎

Staff very unfriendly, spoiled our appetite

The employee was very unfriendly and spoiled our appetite

Unfortunately, we cannot recommend this store at all. The service staff seem completely demotivated, leave you standing at the counter for a long time and shout to each other that the other should take care of us. Instead of giving us a choice between thick and thin fries or toppings on the currywurst, we were simply presented with the standard menu of currywurst and fries without comment, which tasted very average and wasn't convincing in terms of quantity. The only plus point was the self-service with the various sauces. We won't be coming back again due to the unfriendly service and the price-performance ratio.

The food is quite good for fast food, but very expensive. The appearance of the store - crowded, dirty, leftover food everywhere you can imagine it. Extra requests will only be honored if the customer is persistent.

Unfriendly staff, food has a mediocre taste (fries weren't even salted) and some of the currywurst wasn't seasoned either. When ordering you have to wait outside the store. (Overpriced)

Burger was good, Fries were soggy. Billing counter person impatient. Never coming back here

It's quite P but not so P that you just have to splash a little bit about the taste ~Yurrrrrr

Actually it no longer deserves a star but a minus. Maybe the quality of the meat and fries is still good. As long as you don't lose interest in it when you order. You are greeted with an annoyed look. Before it was my turn, the waitress hissed at two teenagers that she was about to refill the ketchup. Then she rolls her eyes and argues with me about my order because I didn't want a menu but only fries and veg nuggets and no drink. I said how poor I found their service and left. Almost all other reviews show that this service scares away guests. A few years ago the store was always packed. Now the guests can fight for seats. And please spare me your polite answers and decisions. Nothing will change as long as people like them are employed.

The fries taste dry, just like plastic and the employees are rude, disrespectful, negative and simply poor service from start to finish

This young woman at the checkout is so rude, I have never experienced anything like that But food is delicious

Food is very tasty. I look forward to going here every time. However, my mood is always ruined by the woman at the checkout. She is rude and talks to me as if I have insulted her. I'm disappointed.

For the second time, no service was received because no one was there.

I visited French fries friends in MyZeil on May 31, 2024, at 8 p.m. Unfortunately, I had a very disappointing experience due to the exceptionally rude and unprofessional behavior of the staff, particularly the lady at the billing counter. It wasn't just my experience; I observed that she was also rude to other customers. I do not recommend this place and will not come back.

This establishment has a Halal food certificate but sells pork, be very careful to our brothers who want to eat here Not recommendable

Ate fries there for the first time, they were juicy and topped well. Nice and crispy on the inside, soft and very well seasoned, not too much, not too little.

Staff hold private conversations in a foreign language while you wait to be served even though the store is almost empty. Food is too expensive for the money, I find the staff annoying. There are much better sausage stands in Frankfurt than this one. First and last visit.

It took a very long time and then I got an almost cold burger, the cheese wasn't even melted and the fries weren't even good, barely crispy, some were really moist

They charge a deposit for eating here and if they ask, I say the deposit but I wouldn't give it back. Is cheeky. The burgers were small and nothing special in terms of taste. Simple cheap rolls that work better. My first and last visit. The meal was paid for by ourselves. We were served by the service person wearing a headscarf.

Food delicious, service terrible. Hardly understood anything because of all the confusion. And very unfriendly

The service person with the headscarf spoiled my entire stay! She wanted to sell me the old fries that were still swimming in fat instead of making thin ones. When the fries were ready, she didn't have a nice word to say and looked on while she ate with an evil eye.

Halal Options - Good portion and clean well presented establishment.

Worst and unfriendly service I have ever had and charged the wrong food. Other than that the food was ok

Very unfriendly service, but food was ok.

Small shop all stressed out unfriendly portions are small and don't really taste good go to McDonald's!

Tastes okay, just a little too salty

Warm fries would have been nice to get hot fries...

French fries with filling, cost 7€. The potatoes themselves were not bad, but I didn’t like the completely burnt bacon. Compared to a similar place that also serves French fries with different toppings, the choice here is small, only 3 types of toppings. And it tastes much better in Frittenwerk. But there are also burgers and a menu of burgers, potatoes and a drink. It's self-service.

Food ok. But the man at the fryer who was supposed to prepare the food did nothing except yell at the poor woman at the checkout in another language. So eating there was not fun, very rude, unprofessional and disruptive. Everyone worked forever for their food because he also refused to work for some inexplicable reason. The woman then did it all herself. These conditions in this store are unbearable. How can a boss tolerate something like that? I'll never go there again.

Soon I won't be able to pay the water bill anymore and I've had bad shit for 4 weeks

I do not know. At a restaurant that has fries in its name, you expect more than thin frozen fries that you can make at home. The portions are very small. Far too small for the price. The worst thing, however, was that the fries with chilli con carne were more like fries with a bit of chilli sauce. Meat neither felt nor tasted. Had 4 beans in it. For 3 euros, this portion would be fine. Not for the €6.50. The staff was friendly, the atmosphere was nice. Good thing there are halal options.

The service was ok, not that friendly, but the food was quite good.

The food was raw and when I asked the staff about it I was shouted at.

The fries were 3/5 stars (and too expensive for such a small portion) but the service was really not good and the one at the checkout looked at me strangely the whole time and made a stupid comment at the end! What's that supposed to mean? Why do people like that work there?!

Very small location, extremely unfriendly and annoyed staff. BBQ burger average, veggie cheese burger not recommended. Fries not crispy. Value for money too expensive for what you get.

Ganz schlecht. Der Burger hat überhaupt nicht geschmeckt. Die Patties waren von mieser Tiefkühl-Qualität. Die Pommes waren ok. Wir haben 2 double Cheeseburger(halal) bestellt

Die Portion sind viel zu klein für den Preis. Außerdem sind die Pommes und die Hot Dogs komplett kalt.

تجربة سيئة الاكل ليس لذيذ وطاقم العمل اسلوبهم جدا سيء ولا يحترمون العميل 😡

Wir waren am gestrigen Tag dort mit unseren beiden Kindern und waren begeistert! Die Kinder wollten pommes und haben sich vor Ort teilweise umentschieden so dass wir ein hamburger Menü sowie ein cheeseburger Menü und so eine kids Box genommen haben. Anfangs waren wir skeptisch denn in der Vorweihnachtszeit ist ja doch alles sehr hektisch! Aber die Mitarbeiter waren freundlich und unsere Kinder willkommen. Leider gab es keine süßkartoffel pommes mehr und der Mitarbeiter teilte uns mit dass er noch welche macht sofern er welche findet. Gab es leider nicht mehr aber dazu gab es ein Schälchen pommes mit avocado/quark/tomate. Der Burger und die pommes waren super und meine beiden Kinder haben beide die Überraschung des Kids Menü bekommen obwohl wir nur eines bestellt hatten. Also top! Wir werden euch wieder besuchen :)

Ich war mit einem Kumpel am Freitag da, war Mega essen war super und Bedienung super nett. Das nächste mal wenn ich in Frankfurt bin, gehe ich da wieder essen.