Pommes Freunde in Erlangen

⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️It was today October 10th. 24 there That's basically bodily harm eating this... Totally salty bacon was cold... on the burger fries with no taste just fat..... Currywurst is an insult to every German fries shop Micro sausage because of Bockwurst.. Totally endures in ketchup and a light disgusting sauce.. THE GARBAGE SHOULD NOW BE WORTH 30 EURO THAT HAS I PAY 😡...... I JUST COULD ANYONE WHO HAS TASTE AVOID THIS BURGER PHARMACY..... TASTE 6 CUSTOMER SERVICE 6 THEY CAN'T EVEN REALLY GERMAN🤦🏻🤦🏻🤦🏻.... NEVER AGAIN.... ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️

The sweet potato fries and the burgers taste incredibly good every time.🥰Lg Philipp

Had very good sweet potato fries, the sauces are free

Food was decent, but service very poor. Were just throwing food at an employee. Talking and shouting very loudly. There was no one in the shop so we picked up the food ourselves. Very bad. Even when we left, there was barely a goodbye. Never here again.

Food was good, but staff could be much friendlier and not roll their eyes when you order something.

Fries were very crispy, couldn't be eaten with wooden cutlery, there was nothing else. Atmosphere terrible, only rap music in the background. Customer service was horrible, the waitress didn't understand me, just rolled her eyes and was very arrogant.

Good, fast and fresh food. Cheeseburger recommended👍 Lots of good sauces for fries to choose from at self-service👌

Great food and super nice employees! Very clean.

Food tastes great Very nice employees

Overall, I highly recommend Pommes Freunde to anyone seeking a memorable dining experience. It's a true gem, and I can't wait to return!

“French fries” offers delicious fries and a variety of sauces in a pleasant atmosphere. The restaurant is centrally located in the Erlangen Arcaden and is good for a quick snack. The service is friendly, but sometimes it takes a little longer for the food to be ready.

Everything is so good here the taste the staff the ambience .

The staff were fantastic, providing warm and attentive service that made us feel genuinely welcomed. Their expert knowledge of the menu and personalized recommendations added a special touch to our meal.

Dining at Pommes Freunde was an absolute pleasure. The food was exquisite, with each dish bursting with flavor and beautifully presented. The Cheese Burger was a particular highlight, perfectly cooked and seasoned.

Delicious food, great staff and nice ambient. Located in the city centre so it’s easily accessible. A good place for a fine fast food 😋

Nice and yummy food, also good people

Nice and quality food and also tasty

The menu offers a delightful range of dishes, and everything we ordered was absolutely delicious. The Chillie Cheese Burger was a standout, bursting with flavor and perfectly cooked. The presentation of each dish was impeccable, showcasing the culinary artistry of the chefs.

Good hospitality and great food

**Worst customer service ever!** I recently went to Fries Friends and had a terrible experience. The alleged boss was incredibly unfriendly, arrogant and condescending. Such behavior is absolutely unacceptable and cannot be shown in front of customers. She should be fired immediately or they will lose all their customers. I also read the other reviews on Google and they are just as bad. Please do yourself a favor and kick this person out!

I ordered something. You couldn't eat the burger because it was just a portion of salt. And the sweet potato fries weren't cooked through. Never had something ordered so bad, absolutely not recommended! I was promised a good meal by colleagues, but unfortunately it wasn't at all.

The food is very tasty, but the price is a bit expensive. But I've never had such a bad experience with the staff as at Fries's Friends. (The lady who cashed me in today) was very arrogant, very unfriendly, it makes you think twice about going there again!

May 2nd, 2024, this isn't the first time I've eaten at Fries Friends, but I think it's the last time. The food is very tasty, a bit expensive but that's okay because it's tasty. But I've never had such a bad experience with the staff as at Fries's Friends. The women who work there (I have never been served by a man) are very arrogant, give inappropriate looks and speak very rudely to the customer. I work in the restaurant industry myself, and if we ever spoke to the customer like that, it would be immediate termination. That's why I'm extremely shocked at their unprofessionalism. Very unfriendly staff.

This weird unfriendly lady should be fired immediately!!Who does she think she is!!Freak

Arrogant unfriendly service!! It's better to be busy with your cell phone instead of serving customers! Answering customer questions is ZERO! Roll your eyes! If you talk loudly, you won't understand anything with your manner! And cheeky too! If you don't have your style changes, this shop will definitely become history soon! Never experienced anything so unqualified!!!! Really crazy 👎The first and the last time 🥇PS: Fries are nothing special either!

We wanted to go out for something to eat at 6 p.m. on April 2nd, 2024, and when we entered the store we were looked at in a condescending and rude manner. Unfortunately, the large table was occupied and so we asked if we could push two other tables together. The first answer was: No, we won't do it. I then said, no problem, we would do it ourselves. Answer to that: You have to go back to the way it was afterwards. In a loud and absolutely cheeky tone. Then the lady looked at her colleague, gossiped about us, rolled her eyes and made derogatory gestures. Then I went and said, sorry, it doesn't work that way. Apparently the store thrives on poor service and has no problem with 5 people leaving without ordering anything. Never experienced such unqualified employees and a disgrace for the retail and catering industry.

Unfortunately, I didn't have a good experience with this restaurant. The food is expensive but really tasty. A month ago I went to Pomess Friends for the first time and ordered a hamburger from the menu. I asked about the sauce for the fries (the sauces are free for everyone and a little further from the cash register, but since it's my first time there, I didn't know that). The waitress looked at me so ugly and surprised and made faces while I ordered. She told me to repeat the order, which I did. She still felt uncomfortable and asked me if I knew where I was from. In conversation, she waved her hands and said she couldn't eat that sauce (which isn't a big deal at all). For some reason she was very nervous, and when I told her to be quiet because she was uncomfortable talking, she became even more confused. I just wanted to order food, I'm not sure what happened, in the end I just went to my seat to sit because I didn't have anything to say because of the inconvenience. She gave the impression that she wanted to argue; since she didn't want to end the conversation, she only increased the stormy reactions. I'm sorry :(

To be honest, overall disappointing. Despite the waiting time, the fries were unfortunately not fresh. Currywurst ok but nothing special. Definitely not good value for money Overall, in my opinion, not recommended.

Present in City Center, inside the Arcaden this has got friendly staff and a nice atmosphere. Food is good quality if you are up for fries and some burgers. Has a great selection of free sauces to choose from in the store.

Size of burgers are bigger than McDonald's but taste is same like McDonald's.

They have halal option and i try chilli cheese burger. ❤️ amazing taste and good quality

We were guests at the Fries Friends for the first time on February 9th at 7:00 p.m., unfortunately there was a very rude, unmotivated and annoyed lady at the checkout who explained to us in no uncertain terms that we could only get fries to go , since it's almost the end of the day and she has to clean now. I would definitely have understood if the lady had explained it to me in a normal tone. Second attempt on February 21st at 6 p.m. because we saw from outside that another lady was on duty at the cash register. Unfortunately the same thing again, the lady was unfriendly, impatient, unmotivated and annoyed. You don't have to go through that as a customer!! It's better to take a short detour via Fürth to the French fries friends, you'll even be greeted with a hello and a smile. !!

Ordered a 'surprise box' for €3.80 via To-good-to-go at around 9 a.m. At 7:45 p.m. I entered the store, which looked like a cross between a construction site and a garbage dump. (Not too dramatic; it was shortly before closing time, the staff was obviously cleaning) -> PHOTO The staff: An initially very committed young woman dropped her pug to take my order. The male employee was standing in the background and did not react physically or verbally. The employee reacted resignedly to my information that I came from 'To-good-to-go': "Sorry, I only have three sausages left, fries out" When I asked her because she handed two bags to the customer in front of me, she said "sausage too". I meant that you shouldn't offer anything that can't be fulfilled and that the store is already marginal, see other reviews. Then I took these pictures and she freaked out. -> PHOTOS This underqualified person came up to me and tried to push me out of the store. I pointed out that there were definitely cameras here and that probably wasn't to your advantage...then I left this underground shop without saying a word. Even though I was ultimately neutral about the sausage I purchased, it was a type of Thuringian bratwurst and tasted even worse than the photo shows. *Disgusting* Bite into it briefly on the way home and then gave it away. NEVER AGAIN. 🙊 P.S. IMHO...but everyone who wants to eat there should know that.

Really enjoyed veggie cheese burger mit dìcke fries 🍟. Taste was so good. And I loved it.

I was there for the first time today and therefore didn't know everything straight away. The employee was very rude, impatient, blew and hit the waiting machine. The table wasn't wiped and I found an eyelash in my fries. First and last time

Today I visited Fried Friends for the first time. Unfortunately, the woman at the service was very unfriendly, very annoyed and whispered to herself. As for hygiene, I had to ask them to wipe the table because it was full of sauce from the customer in front of me. There was also an eyelash in my fries. I definitely don't recommend it, spend your money somewhere else. Was my first and last visit there. Never again.

The worst fries I've ever eaten. Cold, limp and unseasoned. The currywurst was ok!

Very good food and the music is great especially when Taylor Swift is playing!!!

Fries ice cold (old fries were given) Wait staff is a disaster, instead of taking care of the customers, they prefer to chat among themselves. Afterwards, WhatsApp messages are simply written to the cell phone and the customer continues to wait. I've never seen such unfriendly operating staff anywhere and I can't count on them either. Change was given out €1 less. After I asked, €1 was given back but without an apology. Definitely never again.

The burger and fries were really good, but we didn't like the nuggets. Unfortunately our table was very sticky.

I would recommend all vegans to check their food before eating it. Someone put the marking on mine incorrectly and my burger was therefore not vegan. If this were to happen to someone with allergies, it would be really dangerous! Otherwise, the vegan burger was delicious.

I was in this store for the first and last time today. I bought fries for my son and paid just under 5 euros, well, that's all well and good, but for the price I expect fries and not potatoes soaked in oil where they are already brown and the oil is already running down. I was sooo disappointed😭 if it was for me, I wouldn't care but the food was for my 6 year old son. 0 stars for the food

I was here for the first time today. Cashier didn't seem to have been doing the job long but it wasn't a problem. The real problem was that I paid €35 ​​for two frozen patties!!! For the price you would think that these are homemade patties. It's really cheeky. If I wanted something like that I would go to McDonalds and pay a fraction of the price. In addition, the paper bag was so cheap that when I was carrying it, it simply tore away at the bottom and my fries and my drink were lost. The burger survived because it was well wrapped. Unfortunately it wasn't such a nice experience. Don't think I'll visit the store again.

Rather unfriendly staff. Unfortunately also very unhygienic. The employee who prepared the burger kept scratching his head while preparing it.

Qualität lässt leider nach ... die ersten Bestellungen immer Top gewesen. (Auch wenn die Portionen unverschämt klein für den Preis sind.) Mittlerweile kommt die Currywurst extrem Pikant an mit irgendwelchen zusatz Gewürzen das man sich den Mund halb verbrennt. So macht essen kein Spaß. Wurst Qualität 1:1 Yormas nur dort kostet sie 3 € & guter Geschmack. Muss jeder selbst wissen wie man mit Kunden umgeht. :)

Wir hatten eine classic Currywurst und einen chili Cheeseburger beides geschmacklich echt gut vor allem die toppings bei der Wurst. Bei der Curry-Sauce ist geschmacklich Spielraum nach oben, aber das ist objektiv Auch das sämtliche Soßen zum gratis nehmen und probieren waren fanden wir sehr gut so konnte jeder das probieren was er wollte. Einzigste Kritikpunkt wäre wenn zum Getränk auch ein Glas Becher etc. Bekommt nicht jeder trinkt gern aus Flaschen.

Sehr enttäuschend! Wir waren schon sehr gespannt auf das Essen, da ja auch sehr viel Andrang war. Doch die Erwartungen waren zu hoch! Lange Zubereitungszeit! Das Burgerfleisch war nur ein Drittel so dick wie abgebildet! Die Pommes fad, teilweise nicht richtig durch und fast nicht gewürzt. Soße gab es keine! Das Personal gönnte sich ne Pommes während dem Essen machen oder war einfach für längere Zeit nicht anwesend oder checkte noch nebenbei das Handy! Einmal reicht!

Das Essen ist völlig in Ordnung und auch preislich ok. Besonders gut gefielen mir die täglichen Angebote. Der Service könnte schneller und gründlicher sein. Kassenzettel gab es nicht und über die Pfandgebühr wurde auch nichts gesagt. Außerdem könnte man deutlich an Verpackungsmüll sparen, zum Beispiel indem man die Dips nicht in Einwegplastik anbietet.

Das Essen wurde leider teilweise als 100% glutenfrei deklariert, nach dem Essen ging es mir als Zölliakiepatient leider nicht so gut. Nachdem ich die Inhaltsstoffenliste gezeigt bekommen habe, stellte sich leider heraus das bei den meisten als 100% glutenfrei ausgeschrieben Artikeln doch Gluten enthalten ist (meistens als Spuren)

Ich kannte Pommes Freunde vorher nicht. Da ich seit Den Niederlanden Pommes verwöhnt bin vor allem bei den Saucen, wollte ich es probieren. Dicke Pommes mit New York Hot Dog. Die Pommes waren sehr lecker. Der Hot Dog hatte meines Erachtens ein grösseres Bun vertragen, aber war auch super lecker. Der Service war sehr freundlich und hilfsbereit. 8 Saucen zur freien Auswahl bei Selbstbedienung. Ich komme wieder 👍🏼 P.S beim gehen bemerkte ich eine Sonnenbrille mit Pommes Freunde Aufdruck. Auf Nachfrage was sie kostet, bekam ich eine Geschenkt. Danke Pommes Freunde 😎

Pommes waren gut & die Soßen sind echt ne willkommene Abwechslung zum Standard-Ketchup, vor allem die Pfeffersoße ist sehr gut. Freundliche Mitarbeiter runden den Besuch super ab und man kommt gerne wieder.

Die Kette war mir schon länger aus München bekannt, also war ich sehr erfreut, als eine neue Filiale in Erlangen eröffnet wurde. Das Restaurant war klein, gemütlich und durch die großen Fenstern gut beleuchtet. Das Personal war freundlich, aber überarbeitet. Die vegetarische Auswahl ist wirklich vorbildlich und vielfältig. Bestellt habe ich diesmal den vegetarischen Chicken Burger und dicke Pommes. Der Burger war sehr saftig dank reichlich Sauce, die dicken Pommes waren gut gewürzt und es gab eine gute Auswahl an leckeren Saucen. Zusammengefasst: Es bleibt eine Fast Food Kette, aber definitiv eine empfehlenswerte.

Sehr freundliches Personal und gutes Service. Es wird auch alternatives Fleisch wie Geflügel(sogar Halal) und auch Vegan angeboten. Die Tische sind leider nicht so sauber. Das Essen ist zwar 3,5-4/5, aber viele Soßen zur Auswahl. Das Preis-Qualität-Verhältnis angemessen, es könnte ein bisschen besser in Qualität(bzw. Geschmack) werden.

Thematisch passende Einrichtung, auch sauber gehalten. Nette Begrüßung und allgemein ein wirklich freundliches Personal. Essen (für 4 Personen) ist schnell fertig und schmeckt auch sehr lecker. Sehr empfehlenswert und ich freue mich schon auf das nächste mal!

Völlig überteuerte Currywurst mit Pommes. Wir hatten eine normale und eine vegane Currywurst, dazu normale Pommes und Süßkartoffelpommes, zwei Getränke, 25 Euro. Die vegane kostet 50 ct Aufpreis, die Süßkartoffelpommes 2 Euro Aufpreis. Vor allem finde ich die Bezeichnung Currywurst-Menü eine Frechheit, wenn das nur die Wurst und die Soße umfasst, denn die Pommes kosten ja extra. Ambiente wie für einen Imbiss üblich, lieblos und aufs schnelle Essen ausgelegt. Der Geschmack war ok, aber auch nicht weltbewegend, die Portion sehr klein. Für den Preis kann man auch in ein normales Restaurant gehen und ein anständiges und reichhaltiges Essen bekommen. Der Service war ok, die zwei Damen hinter der Theke nett.

Super Burger Super Service Gerne Wieder

Richtig gutes Essen und schönes Innendesign. Haben ein "Auf Wiedersehen" oder einfach "Tschüss" erwartet.

Süßkartoffelpommes waren super 👍 Danke, dass alle Soßen laktosefrei sind 😊 Das ist leider in der Gastro immernoch eine Seltenheit! Bin zufrieden 😉

Schmeckt. Besser als die bekannteren Burgerketten. Vorsicht, der Chili-Burger macht seinen Namen alle Ehre.

Ich habe nur eine Portion Pommes gegessen. Die schmecken wirklich gut. Es stehen acht superleckere Soßen zur Wahl. Die Bedienung war freundlich. Ich komme wieder.

Burger und Currywurst waren super lecker! Sehr zuvorkommendes und freundliches Personal! Kommen gerne wieder! :)

Ein sehr freundliches Team und wirklich gutes Essen

Die Arbeit des Kritikers ist in vieler Hinsicht eine leichte. Wir riskieren sehr wenig und erfreuen uns dennoch einer Überlegenheit gegenüber jenen, die ihr Werk und sich selbst unserem Urteil überantworten. Am dankbarsten sind negative Kritiken, da sie amüsant zu schreiben und auch zu lesen sind. Aber wir Kritiker müssen uns der bitteren Wahrheit stellen, dass, im Grossen und Ganzen betrachtet, das gewöhnliche Durchschnittsprodukt wohl immer noch bedeutungsvoller ist als unsere Kritik, die es als solches bezeichnet. Doch es gibt auch Zeiten, da ein Kritiker tatsächlich etwas riskiert – wenn es um die Entdeckung und Verteidigung von Neuem geht. Die Welt reagiert oft ungnädig auf neue Talente, neue Kreationen. Das Neue braucht Freunde. Gestern Abend habe ich etwas Neues erlebt, ein ganz aussergewöhnliches Mahl aus einer vollkommen unerwarteten Quelle. Zu sagen, dass sowohl das Mahl als auch sein Schöpfer mein Verständnis von der hohen Kunst des Kochens herausgefordert haben, ist eine gewaltige Untertreibung. Sie haben mich in meinen Grundfesten erschüttert.

Super leckeres Essen und nettes Service

Also ich kann mich nicht beschweren. Alles im angemessen Bereich. Ist halt ein Imbiss. Da kann man keinen großen Luxus erwarten. Mir hat es geschmeckt. Für Kleingeldleute nicht geeignet, da die Preise schon recht hoch sind. Ist aber für mich nicht verwunderlich. Die Mietpreise für solch ein Laden sind astronomisch und fliesen mit in die dargebotenen Speisen ein. Angenehm fand ich meinen Sitzplatz.

Alles lecker, super Auswahl an Saucen, nettes Personal

6.49 für einen Hotdog in der Größe eines ikea Hot Dogs, nur Bockwurst und dem gleichen billigen Brötchen. Einmal und nie mehr. Bitte keine Marketingantwort mit "beste Zutaten" und Qualitätsfleisch. Entspricht nicht der Realität.

Ich hab mehr erwartet und bin leider enttäuscht worden. Die Mitarbeiter waren sehr nett, aber das Essen leider überteuert und dafür nur mittelmäßig.

Good Choice of fries. Prices are ok. They have a wide variety of sauces To try and jts free. Nice Place.

Pommes schmecken nach frischen Kartoffeln, top Soßenauswahl (sogar außergewöhnliche Soßem im Programm) und der Burger war richtig lecker.

Super tolles Essen und mega freundliches Personal. Die Pommes waren frisch, der Burger absolut on point und die Soßen Auswahl war einfach spitze. Kann ich nur weiterempfehlen und würde selbst dort wieder essen gehen

Nichts besonderes, einfach ein weiterer überteuererter hipster laden. Nicht zu empfehlen

Süßkartoffelpommes waren gut. Von den Soßen gab es nur noch drei, aus denen etwas heraus kam. Leider ist es sowohl vor, als auch hinter der Theke sehr dreckig. Die Mitarbeiter sind freundlich, nur zwei wirkten genervt, beobachten die Kunden beim Essen mit skeptischen Blicken. Auch wenn man keinen guten Tag hat, sollte man stets freundlich gegenüber den Kunden sein.

Das Essen war sehr lecker und die Mitarbeiter sind sehr freundlich und nett.