Pommes Freunde in München

Fries didn't taste fresh. I think it's just overpriced for a handful of old fries. The cashier didn't even speak German. Extremely tight but still OK!!!

Subject: Complaint about my visit to Fries Friends Stachus Ladies and Gentlemen On March 3rd, 2025 I was in your branch at Stachus and unfortunately had a disappointing experience. • The quality of the food was unsatisfactory: The fries were cold/limp/over-salted. • Service was unfriendly/slow/disorganized. • The order was incomplete/incorrect. I was hoping for a better experience from visiting Fries's Friends and would be grateful if you could take the matter into account. I would be happy to receive feedback and, if necessary, make amends. Best regards Adam

The plant based chicken burger was super tasty. The russet onions in particular went very well with it. Ordering is also super easy

Bad service, I ordered through a delivery service, the burger was missing, the fries were soggy and cold. Since the snack bar doesn't respond to the delivery service, I'm stuck with the additional costs for goods that weren't delivered, never again

Nice little French fries friends branch... Very tight, but you can also order take away... Friendly staff and, as always, very tasty burgers!

Here you can get the best burgers on hand. Really great creations that really delight the palate.

Great burger ! Everything was good

The employee mentions on his own initiative that the meal he just ordered (vegan currywurst) is on offer today. Very friendly and hardworking. Food delicious. It's just a snack bar in an arcade and not a restaurant, which is why half a star is deducted for the ambience;)

The little burger joint that always serves quality food surprised me today. Everything else with the great location and the good food left me almost speechless (in a good way) this afternoon. In fact, they had hired a mute guy who was really cool, motivated and personable to serve food. It's hard to find an attitude (also diverse) with a high level of competence and a smile these days. I wish him my best and thank you for the burger.

Unfortunately disappointing! I was there at 6 p.m. and both the cashier and the person preparing the food seemed completely overwhelmed, rude and absolutely amateur. Communication was difficult because they obviously didn't understand me properly. Although I had specifically ordered "takeaway", the order was given to me incorrectly. Instead of correcting the mistake in a friendly manner, I was spoken to in an unpleasant manner in front of all the other guests - although it was obviously not my fault. First I received the burger after 10 minutes. After another six minutes I had to ask myself where the fries and the Coke were. This kind of organization is unacceptable. The biggest annoyance: Instead of the Smash Burger I ordered, I received a simple ready-made burger and cold fries, the quality of which was nothing like what was advertised. I might as well go to McDonald's for that - and that's exactly what I will do in the future. It's a shame, but such amateur service leaves a very negative impression.

Very friendly staff and yummy but too much Overpriced

I had an amazing experience at Pommes Freunde! The fries were perfectly crispy, and the burger was absolutely delicious. The highlight was the chef who prepared my meal—so friendly and welcoming, with a big smile. He explained that everything they serve is halal, including the bacon, which was a wonderful touch. Great food, fantastic service, and a warm atmosphere—highly recommend for anyone in Munich!

You order loaded fries and two ingredients are missing, when you ask they say they are out - but you can pay the full price and won't be told.... Sorry, but that doesn't work at all

You are simply ignored, you are expected to only order via the terminal.

The inside of the shop is a bit narrow and small, but the taste of the food is great and there is also a halal option.

The hamburger for €9 and the hot dog for €7 were not worth the money. Nothing special in terms of taste.

Ordered: 2x DoubleCheeseBurgers with only 1x slice of cheese each Receive: 2x burgers with a total of 4 slices of cheese, without anything. No tomatoes, no lettuce, nothing. It would be advisable to hire people who at least understand something of what is being said to you.

The food is very good, but sometimes it takes a little longer, especially if there are a lot of people there. But it's worth it for the food

Great curry wurst and spot to visit while in Munich.

It seems like they're just throwing burgers at us... and missing our order...

There's nothing wrong with the food at all. But I am always negatively surprised at how unfriendly, inefficient and unmotivated the service is. They make a face, just smile at their compatriots, stand around for 10 minutes even though the order has been paid for via the terminal and then, at some point, when they feel like it, they tip the fries into the deep fryer. If the food wasn't good, I wouldn't set foot in here.

Friendly team, great choices for fries

The vegan selection is okay and the fries are delicious. Price-wise it's okay.

The food is very delicious. I ordered two types of fries and a nugget for the children. The place was also clean. The cashier Ramadan is polite and honest. I highly recommend this place. Thank you Ramadan

Unfortunately it's always too full, making it difficult to get a seat there. The food is good but not cheap. The service/staff were friendly.

They never pay attention to the order. No matter how detailed you order it, something else will happen

Disrespectful employees who don't know how to deal with customers. (STACHUS BRANCH)

Why only two stars? Visit on May 1, 2024 at 10:30 a.m. with accompaniment Fries normal standard Currywurst lukewarm/cold and I didn't let it stand for 10 minutes What I also mean by DOUBLE Currywurst is something different in terms of quantity. And all for €13.45 in the menu plus deposit. The price is definitely too high for the quality. Under €10 would be appropriate. I won't become a regular customer that way.

My visit to fries friends This little snack seems ridiculous at first glance, but it's actually great! If you wind your way to the counter, you can see the beautiful structure of it decorated snacks. This snack bar is hard to reach by car as it is in a subway station and in the city, so there is not much parking. But it is perfectly accessible by public transport. If you don't live near here, you don't have to worry, as there are French fries friends everywhere in Munich! Finally you see the menu. Lots of dishes like fries, burgers, currywurst or even children's menus. The food here is also Halal (Muslim proper), which costs €0.50 extra. Vegetarians hardly have anything to eat here apart from fries. The currywurst is very tasty and tastes great. The burger is very juicy with the perfectly grilled patty, crispy lettuce, fresh tomatoes and lukewarm bread. Everything melts at the tip of your tongue. Together with the fries it is the perfect combination. Now about the staff. The staff is reasonably friendly and polite, but they do not pay attention to specific instructions such as no salad. For “fast food” the food here is clearly overpriced. Overall, my visit was enjoyable. Recommended.

Fries are not always freshly fried, crispy and hot, rather lukewarm, kept warm longer, a shame...

Unfortunately it has worn off You can compare it to a simple chip shop on the side of the road

A young girl with glasses took my order, hot dog, very unfriendly, I asked for a bag, she slapped a bag on the corner. Soooo disrespectful and angry. I went to work I opened the bag my hot dog looked empty she just put sausage in bread and didn't give it the usual sour curd and other ingredients. Definitely never there again, the girl should learn how to work in a service instead of serving the customers angrily and showing a little respect

Always happy for a few tasty fries in between.

So, after unfortunately being unlucky with twoFrench Friends branches in recent years, I was more or less rewarded here at Stachus. I saw an offer on the TooGoodtogo app, took advantage of it and then came to pick it up. The nice guys at the snack bar only had fries, but I got a really nice big portion of sweet potato fries. Two sauces (mayo and cocktail sauce) are even included for free. And I was even allowed to eat my fries in the snack bar. I am severely disabled and therefore I am very grateful for that. And also in terms of food, unfortunately you rarely get such great sweet potato fries. Even though they were just before closing time, they were still really fresh, nice and crispy on the outside and nice and fluffy on the inside. Unfortunately, I don't know many shops that do it as well as you do. The seating options in the snack bar are only functional, but really okay and suitable. Conclusion: I'll definitely be happy to come to Stachus and come back soon. I would also like to try other things than just fries.

Have become really expensive. If the fries are freshly fried, this is bearable. But if they're lukewarm fries, that's not sustainable.

I can recommend the New York hot dog

A small thin fries cost €4.45 and he could only give me 50 cents because he didn't have any other change. So he cheated me out of 5 cents, and from a feeling he even did it several times because it sounded very indifferent. You can also increase profits if you do this to many customers. In addition, they were only lukewarm and had been sitting around for a long time. Therefore, I can only advise against this snack, and even the one star is far too much.

Burger was pretty good and there were lots of sauces to choose from for the fries too. Unfortunately due to lack of space I had to order take away, but that didn't bother me at all.

🌭 I always come to the French fries friends here at Karlsplatz Stachus (shopping arcade in the basement) and it has always tasted the same for years. I like it! As always, the staff are quick and friendly, even though it's really all hell breaking loose here. Only because of the price structure (namely in the absolutely upper range for POTATO) four instead of five stars, otherwise everything is fine.

Man darf nicht zu viel erwarten, für einen Mittagssnack geschmacklich ok. Wir haben uns für die dicken Pommes entschieden, die aber leider während des Essens stark auseinander gefallen sind und generell etwas fad waren. Preise sind in Ordnung, der Service ist ausbaufähig.

Pommes waren super Currywurst hat mir gut geschmeckt

Mit meiner Teeny'Tochter da gewesen: Portiongröße und Qualität für 9 Chicken Nuggets und mittlere Pommes eher "übersichtlich". Letztere haben auch absolut nichts mit dem Firmennamen gemeinsam. Ich schätze, dass war unser erster und einziger Besuch dieser Kette. P.S. meiner Tochter hat es geschmeckt

I feel sorry to the owner this shop for write down this review, but i went to many local restaurant during my trip run by local munich citizen people are nice more than i expected, but to be honest the asian man im not sure serve unfriendly way to us We ordered two menu and my husband just want to get sausage if i was ur employee i will recommend the menu which has only sausage and chips instead of say "we dont sell only sausage!!" It's easy, i feel nervous during order because he speak unfriendly way, we also want to order quickly since another guest also waiting. Just some tips better put the number in every menu to make easier :) We didnt touch the food which served with drama :)

Die Pommes waren gut, das Personal unfreundlich und das Ambiente ist nicht einladend.

The taste of the potato was okay. The sauce is nice but need more flavour. Everything seems like to be frozen before so don’t expect to be that fresh made. Overall was okay 👌🏻

Mucho Gusto und die Preise waren auch echt okay.

I like the fries and sauces but the workers there are unfriendly

20min angestanden, 25 min auf einen Burger gewartet, Boden war sehr dreckig, ein Mitarbeiter lief mehrfach an uns vorbei und fluchte mit schlimmen Kraftausdrücken vor sich hin. Der Burger war ganz ok. Atmosphäre schlecht!

Classic. Good service and satisfying food and many sauce choices

Burger echt ganz lecker, Pommes gehen besser und für einen Imbiss gar nicht mal so günstig.

Heute war der Cheeseburger im Angebot. Etwas größer hatte er sein können, aber dafür war er ja preiswert. Frisch zubereitet und sehr lecker!

Eher nicht zu empfehlen. Das Personal ist nicht wirklich freundlich und hat arge Probleme Bestellungen korrekt zu erfassen. Die Pommes waren auch nicht die besten.

Burger schmeckt sehr gut und Pommes auch.

Der Geschmack ist köstlich und der Service ist gut

Einfach nur geil... Die Pommes wie aus Belgien, dazu sind auch die mehr als 6 auswählbaren Soßen mega geil und total lecker 😋 Dazu kommt das ich bei Pommes Freunde (Stachus Passagen) meinen lieblings Cheesburger "getroffen" habe und den nur weiterempfehlen kann. Die Hotdogs und die Anderen Gerichte habe ich NOCH nicht probiert dennoch gehört dass sie auch Spitze seien. Daher 5 Sterne beim Essen.. 4 beim Service da ich finde es ein bisschen Eng im Restaurant ist zudem man manchmal einen Blick zu bekommt, wie als hätte man was angestellt. Ambiente kenne ich nicht aber glaube auch 5 Sterne lg Leo

super unfreundlicher Herr an der Kasse. Geht mit dem bezahlten Essen sehr grob um, war schon geneigt zu sagen, er möchte es doch einfach behalten - furchtbar. Abwicklung extrem schnell, hört kaum zu, dann macht er es falsch und schiebt den Fehler auf den Kunden. Naja - was soll ich dazu noch sagen? Werde ich wohl in Zukunft meiden, leider

Jo, is halt auch nur eine fast food Bude. ;-) Aber es schmeckt echt okisch finde ich und halal und veggie hat auch nicht jeder.

Food is good and friendly service

Die Pommes schmecken gut, vor allem die Soßen sind lecker, nur schade das es die Käse Soße nicht mehr gibt.

Currywurst was rather cold and was not properly cut so that the pieces where still connected. This eating it with the ridiculous tiny wooden fork was bit challenging.

Atendimento perfeito e rápido , só acho que não deveriam colocar tanto molho no sanduíche ou trocar o pão , o tipo de pão usado se desfaz quando vc come , aí vc acaba usando muito guardanapo para se limpar.

Super leckere Pommes und den besten Barbecue Bacon Burger den ich je gegessen hab👍🍟🍔

Excellent looking food that I’ve never tasted. It must be good.

Leckere Pommes, diverse Soßen, Mayo, Ketchup zum Selbstbedienung. Currywurst könnte etwas heißer sein.... Personal sehr unterschiedlich - Mal mehr , Mal weniger freundlich.... Preis für München okay.....

Völlig überteuert, laut, schmuddelig 😞

Pommes waren gut, Mayo musste mühsam erbeten werden - ist München so Mayonnaisefeindlich? Eher gibt's ohne zu fragen süßes Ketchup dazu - grrr!

Sehr gut aber auch recht teuer für Burger und pommes

Lecker ist es . Besser als MC Donalds

Even though I didn’t have high expectations for this place, they surprised me about their low quality. This place was packed with customers, and that gave me a wrong impression of their quality. The vegan Currywurst tasted terrible, and nothing special about the sweet potato fries. To keep it simple, I won’t miss the place anytime soon.

Sehr nette Bedienung Super leckere Süßkartoffeln 👌 Leider wenig Sitzplätze und etwas ungemütlich- aber für Fastfood ok Komme gerne wieder

You would think eating fries is not a real meal, but with 15 different sauces to try and the big portions, you would be wrong. The place is a little dirty, so its not good to eat there, but for take out it is excellent

Tolle Auswahl an vegetarischen Gerichten. Schneller Service, höflich, jede Bestellung wird korrekt aufgenommen. Eine bessere Wahl als McDonald's.