Pizza Hut Wiesbaden in Wiesbaden

Ordered vegan pizzas and received oily sponges with lactose-containing cheese. After the first bite, the dominant detergent aftertaste brought me into ecstasy, which resulted in a hint of nausea and pain in my stomach. TOP service, the honor at Wallraff is certain! 🥰

Really great service, very friendly, they have some renovation to do but either way its perfect. Heads down to Blazhe and his Colleges even though was a lot of work they made it work and made all the guest satisfied.

I would like to express my great disappointment with my last visit to your branch. Unfortunately, I discovered that customer service was anything but friendly. The employees seemed annoyed, rude and sometimes even cheeky in their tone. Simple questions were answered rudely and you had the feeling that you were not welcome as a customer. You definitely don't expect an atmosphere like this when visiting a restaurant like Pizza Hut. I sincerely hope that you take this feedback seriously and take appropriate action to review and improve the behavior of your staff. Friendliness and respect should be a given in a customer-oriented company.

Very nice service and delicious food

Very friendly staff and best pizza and cookies 😘

Readers 🍕 🍕 🍕 and friendly staff! 100%

Nice service and delicious pizza as always

Very poor service, delay in order processing, bad treatment by staff ، Even if there are only two customers there will be congestion due to poor service, also you find the cook is the same as the accountant and waiter

Awful junk shop that doesn't even answer the phone and then hangs up after waiting 10 minutes. Bad service. I wouldn't recommend it.

The food was good, but the service was terrible. The restaurant smelled like a toilet.

Unbelievable: There was no beer or wine when we were there. You don't have a license to serve alcohol. People are being deliberately misled here. Because there is no sign on the door indicating this. Even if you've sat down, it's a deception: the menu promises wine and beer. You only find out about this problem when you order. A huge mess. NEVER AGAIN!

The last time I was at this Pizza Hut was 30 years ago. Back then, the dough was thicker and the cheese crust was slightly runny, so the cheese stretched nicely. The current one is too flat for an American pizza, and the cheese on the crust was very firm 😒. Some of the seat cushions are ripped, and the "handle" on the entrance door (hanging at 7:30) is probably the same one from 30 years ago. It looks like it's about to fall off. What was positive was the taste of the pizza (Pepperoni Lover's) and the partially friendly staff.

The seating needs to be reupholstered and the back door also needs to be reworked. It stays open every time and unfortunately no one from the service department tries to close it. As a guest, I had to close the door almost 6 times within an hour

The store has fallen into disrepair and is long past its best years, which I personally think is a shame. The pizzas still taste good, but everything around them, from the menus to the furniture to the toilets, needed a lot of attention.

Simply great, whether on the phone or directly on site, it's fun to order there because the employees are just cool and nice

It's not worth the price and the people who work there are very selfish. The employee works in slippers and walks by rubbing his feet on the floor 👎🏻👎🏻👎🏻👎🏻

Waited 1 hour for a pizza and the staff were incompetent and unable to respond to questions.

We waited for over an hour for delivery pizzas and you guys cancelled on us after an hour of waiting. Thanks for that you guys suck.

Waiter helpless-ambience cold. The menu says that various regional beers are offered here - there are none. Food Pizza Hut standard - generally too expensive. Positively fast service. I will only continue to visit PizzzaHut for a snack outside with pieces

I recently went to Pizza Hut again - and I have to say, it was great! The pizza was delicious, the dough was just right: nice and crispy on the outside and fluffy on the inside. The pan pizza in particular is really unbeatable, the crust alone is a highlight. The service was also really friendly, the employees made an effort to make sure everything was right. It was relaxed and just a good time. For me, Pizza Hut is always a good choice, whether in-store or take-out. Clear recommendation for everyone who loves pizza!

Visited a Pizza Hut again after a very long time, exht SUPER! Great service from Blaze (waiter)

Excellent food 🥘 very good handling

Really good pizza and always ready to go when they say it is.

Service was very nice, the order was taken quickly with extra requests. Had two large pan pizzas which were very good, as always!. I also ordered potato wedges with anticipation. Unfortunately the lease opened with disappointment. There were only around 10 potato wedges in a large box... for just under €5...almost half of them were raw... I find that very outrageous, such a tiny portion for the money, which you don't get everyone could eat it because it was raw inside :/

The first time we went inside the place for Christmas day. The atmosphere is boring and empty. It's expensive and the pizza is so oily and has no flavor. Never again. I do respect the service girl that served us. She was good and professional. But expensive and oily.

Pizza was good and the service was friendly, but the women's toilets smelled and were completely dirty. You should pay more attention to cleanliness

The food was only lukewarm. The cookies for the kids menu were burnt on the outside and raw dough on the inside. Toilets and the entire bathroom were very dirty.

No telephone connection possible to reserve. Only cash payment possible. Many drinks from the menu. No alcoholic drinks can be ordered. Toilets not clean. The food was edible, but would have needed more time in the oven…

Worst Pizza Hut ever, drinks not good, pasta bad, chicken wings not edible, you sit on uncomfortable wooden chairs! You can eat pizza, but only to take away! I've always wondered why it's always empty! Never again 😱

This was our second visit to this restaurant in 6 weeks. The first one was ok so far... the second one was a complete disaster! The place was almost half full. We actually waited at the entrance as requested on the sign, but after 5 minutes we were supposed to choose a spot ourselves. After 10 minutes we ordered drinks: a Pepsi and a strawberry lemonade. Since the lady had forgotten her pad, she wanted to remember it. Then a Pepsi zero came and shortly afterwards the lemonade. Pepsi was exchanged quickly, that wasn't a problem. To eat we order 2x garlic bread with cheese as a starter and 2 pizzas. Since the pad was there this time, we assumed things would go smoothly... Small note: If the artificial fingernails were a little shorter, it might work better with the pen!... after 45 minutes the pizzas arrived. I would say a bit long! In addition, they were rather warm than hot. In addition, the starter was completely forgotten. This should follow. We started with the pizza and after a 1/4 an appetizer came. We were then allowed to decide what we would eat and what should be cold while we waited another 10 minutes for the second starter. Unfortunately there was no apology or a generous "garlic bread is on the house"... any reaction... paying was also only semi-friendly. We must have been disturbed during cell phone time. Things were probably rather rough at the other tables too. By the way, the toilet also smells disgusting, there is virtually no water when flushing and the defect sign is probably hanging there forever We'll probably try our luck again

The restaurant on Mainzer Str. has no longer been accessible via the UberEats app for a few days. UberEats refers to the restaurant, and the restaurant claims they can still be found on UberEats - which is not true. We have now tried it on several devices and with several delivery addresses - Pizza Hut Wiesbaden no longer appears in the UberEats app or on the UberEats website. I'll be happy to remove the rating if the problem is addressed.

For the second time, a pre-order of mine via UberEats was canceled after 3 hours because Pizza Hut couldn't seem to manage to fulfill orders properly. Why even have the option to order online if it becomes a game of chance and the store can choose the orders?

Ordered vegan pizza due to lactose intolerance and received vegetarian pizza with cheese containing lactose. Thanks for nothing! Not even an apology.

Nice and friendly. Good service and good quality with medium price range.

Very tasty, the dough is baked really well. I wish you all a nice stay

My order was canceled 15 minutes before delivery even though I had ordered it 5 hours before for 6 p.m. This is outrageous and very unprofessional!!

I don't recommend pizza, it's thick, like it's a fluffy bread, and it doesn't taste like pizza, a slice of pizza, the service leaves a lot to be desired, and the waiting time is very long, and the behavior of some employees is a lot There is nothing to be desired, some employees are all over the place and there is a big difference in nationality. I definitely don't recommend it

Food was okay, no alcoholic drinks, but that's on the menu. Toilets weren't that clean.

The furniture urgently needs to be exchanged for new ones. Otherwise everything fits.

Food tasted great, very friendly service.

Just absolutely anti-social. Charges more and then claims that I'm wrong even though it says exactly what I said on the card. Don't come here anymore

6 waiters working and still after 15 min nobody looked at us and took order

The external impression of the store is already very old and could definitely use a new coat of paint. Service is okay both when picking up and on site but nothing special. The food is just mixed like a big chain. Pizza Hut should only do something about the pricing. 55 euros for 2 medium pizzas with gratinated garlic bread and a starter platter is really steep

Unfortunately very run down. All toilets are broken, there is a smell of feces in the entire restaurant. Pizza was burnt...

Here the pizza is actually fresh and not burnt. One of the few PizzaHuts where quality is actually taken seriously.

Unfortunately the pizza was burnt and the toilets were broken. The restaurant is already very old. Staff was okay.

A great hotel with a fantastic SPA area. The food is highly recommended, also as far as the buffet is concerned. On the wine selection Could you work a little more? Highly recommended!

Eaten on site. Pizzas are delicious. Service is friendly but the furnishings seem a bit run down and the whole house could do with a complete renovation. Prices like Pizza Hut are usually not cheap.

Unfortunately there is no soap and the water splashes on my clothes in the toilet, but the food is quite okay

Went to this Pizza Hut for the first time with the family today. Subjectively, there are hardly any deviations from other hats. The store was full. Nevertheless, the orders were processed quite quickly. The entire ordering process until the food arrived took around 20 minutes. Quality was typically good at Pizza Hut. In our case, the staff was very nice and accommodating. We were happy to tip. All in all, not exactly cheap, but a very pleasant atmosphere and, in my opinion, decent service. And the service people really worked hard and were approachable at all times and tried to fulfill any requests in a timely manner. This could also be seen at the neighboring tables. A small drawback in the toilet area was the unfilled soaps and disinfectant dispensers for the women.

One can only hope that the hygiene and condition of the kitchen is better than the toilets...

Ambiance and hygiene leave a lot to be desired. The meals were okay. No more, no less...Don't have to go there again.

It was expensive and there was little choice of pizza

The restaurant could use a refresh. The cleanliness leaves a lot to be desired. The menu offers a good selection, but the taste of the food was average and the price was above average. The service was friendly but a bit slow. Okay for a quick bite nearby if you're willing to spend a little more.

Today we ate at this Pizza Hut with our children for the first and last time. We ordered pizza twice and pasta twice - the chicken on the pasta was like rubber and the taste of the food was inedible - we complained about this and the very unfriendly waitress Lindsey talked her way out of it several times and snippily needed another dish and literally brought it to the table banged - without apology and just in a totally bad mood - very unfriendly and then ignored us and requests and questions, even from our children, were not addressed or were listlessly blocked. It wasn't really clean here either and the toilets were also very unclean. When we paid and said goodbye in a friendly manner, the nice lady continued to ignore us and didn't even say goodbye. Such behavior is not acceptable in a restaurant and you should have a conversation with this lady and seriously reconsider working with her - unfortunately the other reviews regarding Lindsey also speak for themselves... what a shame! We won't be going here again and we advise everyone here not to do so!!!

Closed until further notice due to technical problems... ...no notice on the homepage, no announcement on the phone, no update of opening times on Google. For going there for free you deserve a star. Because of me you are welcome to stay, you won't be coming back.

It's currently closed, went there for free...

The pizza was great Much better than expected Airy, crispy dough. Wonderfully soft inside. Ambiance... well something modern needs to be done.

Good pizza and fast service, what more do you need 👍

Ordered on lieferando and a projected delivery between 30-45 min. At 530pm I imagined this to be the case. After ordering the email gives an approximate time of 46 min. To then see that the restaurant confirmed the order will arrive AFTER 7pm. I am furious. Why offer delivery. I will edit this review if the food is out of this world but I wouldn't hold my breath after seeing the other reviews. EDIT: I have to eat Humble pie. That food was so INCREDIBLE. Worth the wait and the best BEST American style pizza I've had in years. Price for everything was 30euro. I'm replete... Satisfied and honestly will be a delighted return customer. God dang that was an impressive feat to turn me 180.

I usually enjoy visiting this branch for years. Today I was in the branch with a colleague at 10:05 p.m., we wanted to order pizza and eat there. It said: “sorry, we’re closing soon and it’s only available for takeaway” Telling the customer 55 minutes in advance that you are closing?! The branch closes at 11 p.m. Baking a pizza usually takes no longer than 15-20 minutes. Eating these takes about 30 minutes. An extremely wrong way of dealing with customers, I have been in the catering industry myself for 26 years. We were very disappointed.

I love Pizza Hut's pizza. Unfortunately very expensive, only possible with a voucher. There's actually never anyone in the restaurant, and unfortunately the atmosphere isn't very inviting either. Back when there was still a buffet, it was always full. It's a shame that the pricing policy makes life so difficult for such a good product.

Great service and very convenient for my family! Love this place!

We have been to the Pizza Hut chain several times and have always been satisfied. We didn't like the branch on Mainzer Straße. We were served by an unfriendly waiter who literally threw the card on the table and snatched the card out of our hands after we had placed our order. We had to wait some time until we could have our food packed and pay. Normally you understand that there are slightly longer waiting times, but the shop was almost empty and the waiters were standing at the counter chatting. After we paid and didn't leave a tip, the colleague loudly complained and blasphemed while we were still sitting at our seat. Personally, I like to tip, but with such rude and, above all, unprofessional service, I don't see the point of paying additional money for the already expensive pizzas. And I think it's an impertinence to expect tips when you work like that. Mini job or not. In addition, you don't exactly feel comfortable as a customer in such an atmosphere. If he needs to complain to his colleague about this “extreme” injustice, he could have done so when we left. Therefore 1 star for the service. Only the colleague gets it because she was very friendly and at least asked if everything was okay.

Orders via Lieferando are excluded and then simply canceled. Already happened several times. That doesn't work. Deactivate yourself if you cannot accept orders.

Today we ordered something to take away for the first time in a long time. When ordering, we specifically specified that the pizza would be baked lightly. Unfortunately, even though there was nothing going on in the store, they were completely burnt and tasted bad. We couldn't recommend this Pizza Hut more

If you feel like it, unique and delicious. But Pizza Hut isn't exactly cheap. Personally, I find the restaurant on Mainzer Straße unloving and cold.

The pizzas have high prices, but they are great! Unfortunately, the restaurant was a disaster from an organizational point of view, and there was also a smell of toilet in the entrance area and the condition of the toilets wasn't okay either. I can therefore not recommend eating it on site.

This evening we had dinner with my friend and were immediately greeted very nicely and asked several times whether we liked it and whether everything was okay. Super friendly staff and the food was great too! Would love to come back Kind regards to the waitress Maria-Cosmina Great job 😄

Pizza 🍕 way too expensive and a glass of water 4.90 euros and that from the water max. Medium pizza 16 euros, we don't go there anymore.

Pizza is always ready for pickup very quickly. Special requests are no problem. Staff Always friendly.

When someone eats in a known restaurant, you expect a good attitude from the Managers when you have a complaint. I had a very bad experience, i received my food with a hair over it.. and what is more serious ,i spoke with the HEAD manager of the branch, and his reaction was unexpected. Instead of Apologisig, he said it is anormal mistake.. I would like to raise the issue to the superior manager or headquarters (if somebody knows how can i contact them,i would be thankful). The name of the manager is ARIF HASSAIN

One of the few remaining Pizza Huts with plenty of seating. If you like pizzas with thick, soft dough, especially with the cheezy crust edge, this is the place for you. Of course you shouldn't have to look at calories, but otherwise we treat ourselves to a treat every now and then. A cheesy-crust pizza is enough for 2 people for us, and maybe 3-4 for kids. By the way, it tastes just as good the next day if you take the rest with you.

We have been visiting this restaurant for years and as a large family we have never been treated as badly as we were that day! Your employee Lindsey is such a disrespectful, rude employee, I have rarely experienced anything like that. Before we could even order, we were insulted because we changed tables and because we had fries with us for our one-year-old child, we were immediately insulted. And with her “dialect” she can work in the pub, but she is in the wrong place in a restaurant.

...the pizza was very good 👍...the environment was not very appealing and was getting old...needs a thorough renovation...

Very nice and attentive staff. The pizza was delicious as always! Exactly mine, therefore clear recommendation. There is free parking in front of the restaurant.

As always, enthusiastic, the food is great, I'm happy to go there and recommend at least trying it out, it's delicious

The cheese and tomato sauce on pizzas with these are always very noticeable. It is a branch that functions well. The pasta dishes are also recommended because of the cheese and tomato sauce.

We had a 2 for 1 voucher from Groupon. According to the coupon conditions, you can freely choose the topping and type of dough. So we wanted to order two half/half pizzas. Unfortunately, “free choice of topping” is not taken literally here. We could only have chosen a single-variety pizza but not the half/half offer. It's a shame because the pizzas are actually mostly good. But service here is not customer-oriented, and the employees are also unfriendly. We decided to return our vouchers (we actually wanted to order several times) and complain and will probably not order/eat there again in the future.

Good and friendly service, great food...

The staff were very friendly. The pizzas were delicious. We'd love to come back. ☺️

Bought lasagna bites to take away, live nearby and when we got home we were very disappointed. Sauce was just fatty and crumbly cheese, pasta was overcooked and overall it tasted like it had been expired for a few days. Very disappointed as the food there has been relatively good so far

It's no longer what it was, never again Waited over an hour for the pizza and were very rude when asking how long it would take

The fast food restaurant is getting old. The food is the same as everywhere else (good or bad) - I like the pizza there, everything else is rather mediocre. Pasta, bruscetta and so on should be left to the Italians. But the PanPizza is unique, very oily but also very good. Unsurpassed in this American way. Therefore, Pizza Hut is really a matter of taste. I've known the shop for over 20 years. It's really nice every now and then. There used to be a salad buffet. This has remained empty for years now.

*Referring to the Pizza Hut company (1st section) and to the pizza (2nd section)* Impossible prices for the amount of pizza you get. If you write an email, you will be blocked straight away, meaning you can't handle criticism. You can still reply to the unsatisfied customer's email. I have never experienced a large company blocking the person in response to a normal criticism email! That says a lot about the company. The last time I got a pizza as a gift from a friend and noticed how much the pizza cost for the amount of toppings and size of the pizza. To be honest, I don't understand why people would eat there instead of a real pizzeria. If nothing else is open you can make an exception, but some other pizza shops are also open until 11 p.m.! For 1 pizza at Pizza Hut you can get 2 regular size pizzas at a pizzeria. I used to eat there from time to time when they still had other offers. However, the employees were nice.

The restaurant is in a very dirty condition and the tables are not clean. You don't get any information about the respective orders and you just get very unfriendly service from the staff. "I told you what was available" Furthermore, there is no longer any offer here. Pizza was delicious as always but the rest was very poor. A pity

😋😋😋 If you don't eat it that often, it's really tasty and cozy, keep it up!

The prices could be lower but it definitely tastes good!

Pan pizza was tasty but overpriced

Delicious pizza. A bit expensive. Cheese in the cheese crust tastes like nothing. Next time love a pan pizza.

Today I took my order from a waiter with glasses. First I forgot drinks when I asked and then I spoke really rudely.

Pizza war wieder gut . Mal die neue Variante versucht. War sehr lecker. Personal wie immer sehr nett und zuvorkommend

Der Krautsalat ist besser als bei KFC. Das beste an allem... Pizza mit Käserand

Great food, better than Pizza Hut in the us bread is different so is the sauce. Attractive, pleasant and friendly staff.

Alles okay, aber nicht nennenswert gut.

Lecker Pizza von der Kette. Nette saubere Location. Das Personal war sehr nett und ich würde auch gefragt beim Essen, ob alles in Ordnung ist. Nie erlebt bei einer Kette. Sehr freundlich auch zu Kindern. Der Preis für ne mittlere Pan Pizza ist echt happig.

Am besten ist, wenn man das Lokal meidet. Was nützt es, wenn die Bedienung sich Mühe gibt, der Rest aber unterirdisch ist. Als ich dort war gab es keine alkoholischen Getränke (Bier,Wein) und man konnte nur "bar" bezahlen. Das muss man sich nicht antun.

Müsste mal renoviert werden, aber Essen ist gut .

Essen wie gewohnt. Service bescheiden.

Fast Food mit Qualität, zum mitnehmen kann ich die „MyBox“ empfehlen. Sehr zu empfehlen ist auch die BBQ-Sauce von Pizza Hut- schmeckt fantastisch!