Pizza Hut in Bochum

I don't understand the bad reviews?? I was welcomed on Saturday by a nice lady named Sultan and brought to the table. The food tasted great and I didn't have to wait long for it. Management helped at the front. I had a short, nice conversation with Mr. Nuri and everything was great! Keep it up.

Pizza Hut is recommended! The pizza I ordered was simply outstanding! The waitress Sultan welcomed us in a very nice and friendly manner. Always my pleasure.

The food was at the table quickly. We have been visiting the restaurant for about 5 years and the atmosphere is, as always, very pleasant. Ms. Sultan was very polite and served us very friendly. Kudos for this :)

Very, very bad service, unfriendly and dirty tables and benches! Not recommended at all! 4 things were forgotten and when we brought this to the attention of the staff, it was ignored and we were left sitting for 25 minutes until the management came with the receipt and said this was never ordered. Very rude and ignorant staff! We won't go there anymore!

Very bad service, unfriendly and forgetful

No reception, even though it says at the entrance: “We will show you to the table.” Not even a welcome or hello. Then we ordered without any problem and there was even a coloring sheet for children - nice touch. After a few minutes our drinks arrived, but there was no still water, which is really incomprehensible. There was also no proper response even after WE offered to get water from the sub shop (even though that would have been their job). That wasn't allowed, but after a while another family came out of the cinema with popcorn and drinks and nothing was said. Completely inappropriate. We also had Garlic Bread Bruschetta and they were the worst bruschetta of our lives, the tomatoes weren't fresh at all and the bread was so soaked that it was so unbearable that we had to give the plate back after a few bites. No apology or anything like that. A slice of bread was brought with our salad, which was quickly taken away again with the words: "Sorry, that wasn't supposed to go to you." - that doesn't work at all. The pizzas were also better... The homemade lemonades were very tasty, and the American coleslaw salad was also okay. Unfortunately, the young service was not convincing at all and it quickly became clear that the staff had no experience in service, especially when dealing with the non-existent water and taking away the slice of bread as well as the non-existent reception, even though there were 5 people there at the time were. The bill came after an eternity and no attempt was made to correct the problems, not even an apology. We are very shocked and this was definitely our last visit.

If you have a branch next to the cinema, you can assume that people want to go to the cinema after eating. But that could be difficult when visiting this branch... It can even ruin a great trip to the cinema. We were there on Sunday. The restaurant wasn't full. Still, it took 20 minutes just to get my lemonade. The food was supposed to come after almost 40 minutes, but the wrong dish was prepared and we were asked if we wanted to eat the wrong one or would we rather wait longer so that the correct dish could be prepared. Since the time until the cinema was now too short, I just wanted to pay for the limo and leave. Do you know what was the worst? Nobody said "sorry"... I will not visit this store again.

They don't even have a hat made of pizza😢

Very bad!! Totally overpriced and doesn't taste good either. The women's toilet stinks... and dirt on the walls is absolutely not recommended!!!!!

Unfortunately it is very disappointing. The tables were sticky and not entirely clean. My pizza came half cold and half baked with an onion peel. The toilets were worst, extremely smelly and very unhygienic. And really expensive.

Service and food was below all standards!

Be careful when ordering😱 We waited over 30 minutes for a pan🍕 to take away and unfortunately we were not alone in this sad fate 😔. The mood on the “waiting bench” was correspondingly bad. Everyone was told it would only take 15 minutes. Of course, we understand that waiting times may be longer if it is very busy. However, it would only be fair to tell customers the actual time it will take. This is really uncool, especially when going to the cinema. So you quickly get the feeling that you have been ripped off 🥴

As always, super DELICIOUS, the waitress (Hazal) was super nice and funny, just because of her you would like to come back TOP :))

We waited 30 Minutes till we could order. Then another 20 Minutes for our food where they first brought us the the wrong food. The food was cold and they barely have any vegan options. I got a normal Pepsi even tho I asked for a zero. The prices are to high for the quality. If you want to eat fast food go to mcDonalds

Das war das letzte mal! Bedienung total überfordert und unqualifizierten, besteck wurde erst an den Tisch gebracht als das Essen schon da war, auf beiden Pizzen fehlten bestellte Zutat. Bei 3 Euro pro Zutat schon sehr ärgerlich! Der Tisch klebte wie sau. Preise für dir 26 Euro pizza überhaupt nicht gerechtfertigt. Früher war es echt super da aber heute ?! Speisekarte wurde geändert und viele Speisen sind verschwunden. Getränke schmecken auch nicht mehr und eine Normale Fanta oder merinda gibt's auch nicht mehr.

We came in and were sent to the upper tables by an annoyed blonde waitress. When we asked nicely for another seat because there were only screaming and running around children in the corner, we were told that there were too many of us. When we finally sat at the table, the bench was greasy, children were screaming left and right and we asked another waitress to clean the bench, who then fetched a rag in annoyance. When the children's screaming became just too loud, we asked again to be moved, which was again denied because there was no space there, so we left. When we went out we saw a free table for six and there were five of us. I also noticed that the brunette waitress had complained about us to her colleagues and that we should leave. I actually really enjoy eating here, but I'm reconsidering whether I really want to be treated like that when I'm already spending a lot of money on a pizza.

We were looking forward to a cozy evening at Pizza Hut, but were unfortunately disappointed. Upon arrival we were greeted somewhat rudely by an overwhelmed waitress. Our request for a quieter place, as there were many children playing loudly nearby, was rejected. When we finally sat down at our table, we immediately noticed the dirty bench. The children's screaming was so loud that it was almost impossible to have a relaxed conversation. Multiple requests to the staff to assign us another seat were not fulfilled because there was no space in other seats. In addition, our request to clean the bench seat was only met with annoyance. Since we didn't feel comfortable due to the unhygienic conditions and poor service, we decided to leave without ordering. It's a shame that a restaurant like Pizza Hut, which is usually known for good food, is negatively affected by such poor service and lack of customer focus. We will consider visiting this location again in the future.

I have to agree with the very bad reviews. We were greeted and served very rudely. After we asked if anything that was oily on the seats could be cleaned, the service became even less friendly. I will never enter this store again. I'm really shocked. But after reading other reviews here, nothing surprises me anymore.

We bought a few dishes that weren't cheap at all and they didn't even give us a fork. Even though we asked for it. It was also not possible to eat on site, even though it was still 40 minutes before closing time. Very unfriendly staff. The food was ok.

There were almost no drinks on the menu and Pepsi schwip schwap etc. Only iced tea and zero drinks. But if I come from Essen specifically to eat pizza at their place, I expect that I also have a choice of drinks. The service was very nice

Pizza Hut offers delicious pizzas with a crispy base and a wide range of toppings. The food was fresh and the atmosphere was pleasant. However, the friendliness of the employee could be improved as the service seemed a bit impersonal. Still a good place for a quick, tasty meal!

Here again after a long time. And that tastes good 🤤👍

Per ingredient on medium pizza 2.5 euros Extremely greasy Can you eat?

The service is nice, but unfortunately the colleagues are completely overwhelmed, no wonder when there are two of you running the place. The food was good as always, but if you're planning on going to the cinema, allow an hour for the meal.

The pizza was terrible, hardly any toppings (at Chicken Supreme you have to work hard to find the three pieces of chicken. But you find a lot of mushrooms that weren't mentioned in the menu at all. It said chicken and vegetables. The operator means vegetables Peppers with a few onions) and for 30 euros it's supposedly 33cm (more like 29cm by eye) pizza that you wait 30 minutes for. Only the dough tasted good and the employees were friendly and nice. Lots of vegetarian options on the menu, but everything is also overpriced. 0.33L glass of water as expensive as three sixers of good and cheap water.

The service was worse than anything else, I thought I was in a circus and the atmosphere was more like a kebab shop than a pizza hut. My tip is to fire all the employees and bring things back to order. I have rarely experienced such incompetence

Very bad. I ordered it online and after 4 hours it still wasn't ready.

Unfortunately the dough on my pizza was still raw.

Tables stuck together… raw food full of dewy water…. ... I left everything behind... despite several complaints, the manager didn't come

Chronology of a depressing evening: Since the waitress basically “asked” me to do this, I’m now writing a review. On a Saturday in January '22 we decided to go to Pizza Hut again after a long time. It was early evening and the restaurant wasn't overly busy. The waitress then took our order. There were 3 of us and we ordered 3 pizzas, 2 soft drinks, 1 non-alcoholic beer, garlic bread and a coleslaw salad. While ordering, we noticed that the waitress either hadn't been there long or didn't really know the products she was selling well. Soon the waiter brought the drinks. 2 soft drinks, 1 non-alcoholic beer...and one alcoholic beer. ..... can happen, the beer went back. Then came the garlic bread...it worked. The waiter then brought a CUCUMBER SALAD. Okay, I'm not an entremetier, but a coleslaw looked different than a cucumber salad in the past. We informed him that we didn't order that either. The astonished waiter went to the waitress looking after us, who then went to a person at the counter and spoke to him. Then she came to us. "We just discovered that the coleslaw is out." She said and asked "if we would like to order something else instead". We declined, a little surprised, and so she walked away from the table again. At some point the pizzas were brought to the table......2 pizzas, but the waiter only has 2 arms. Time passed, my family started to eat, otherwise it would get cold. My wife said jokingly (or wasn't she) that they must have forgotten my pizza. She should be right...it ended up being 2 pizzas. Sometimes you're lucky and the waitress comes by and asks in a very friendly manner how you're feeling. I think she didn't do it out of consideration, since I was able to scrounge up a few pieces from my family. But then she rushed to the table to pay. The well-known words followed: “Was everything okay with you?!?!?!” Unfortunately, my wife didn't do her a favor and responded with the obligatory "Yes, thank you very much." Rather, she pointed out what had happened before, whereupon the waitress went back to a man at the counter and discussed it with him. She came back to the table and told us the following: "Yes, we already noticed that and didn't eat a pizza." We looked at each other in disbelief. She didn't say that so that they noticed... She said it with the conviction that she had done us a favor. There was no apology or gesture. No offer of a drink, cookies or whatever. When I commented that there are social media outlets where you can express your opinion, she said "yes, do that." And with that, I have fulfilled her wish. Then I went to the bakery and got myself a streusel cookie...it's also something similar to a coleslaw salad.

I can hardly believe it, what happened? The food was phenomenal, nothing compared to a few years ago. Pan Pizza 1a Service 1a Prices are okay, but there are great specials to save your wallet. We will be back!

The service is now underground. After we got the pizza, after a few minutes we had to ask for cutlery and plates. We only got parmesan and chili after we asked again. The tables around us were not covered. It looked totally chaotic and there wasn't much going on. The staff prefer to stand around and chat. The prices are now just really cheeky and outrageous. We won't be coming back

Service absolute disaster. Fire the current staff if you want to save the store again. The one with the long dark hair is such a lazy one. Would rather chat in private all the time than move. The only one who rotates all the time is the friendly blonde one.

The pizza was fantastic. Unfortunately the tables were very sticky and we had to ask for the bill several times. Since we wanted to go to the cinema afterwards, it was unfortunate to wait so long for the bill. But the employees were very friendly.

We're really sorry, but we're really done with this Pizza Hut branch. At 30 degrees outside temperature, we waited for our drinks 40 minutes after ordering in the empty restaurant, where a maximum of 3 tables were occupied. After repeated attempts at Pizza Hut Ruhrpark, we have the feeling that training employees here has not been the highest priority for many years. The prices at Pizza Hut are generally so high that the food there is simply no longer worth it for us (for example, our adult daughter's pizza costs €25). In addition, the peppers that have been common for decades have unfortunately been changed. Why do you do that?? Normal Coke is no longer available - you only have the choice between Max and Light. After 40 years of loyal customers we say goodbye! We simply don't want to go into more detail about this branch...

Ordered pizzas, then the wrong ones came and then we had to wait a long time for the right ones. In addition, there was definitely not enough toppings for the price. The service was excellent. The atmosphere was worthy of exchange. Not to mention the toilets. The best time is behind it.

The service was good, but only one service person. She was super friendly but just routinizing. We waited over an hour for our food (a pizza and a melts). The melts were inedible and had garlic powder as a garnish. In total we spent almost €60 on it. A real impudence.

Not even a FAST food restaurant if we must waiting for 40 minutes for only 2 pizzas

Don't know what the food is like there, I just waited the whole time and the waitress just ignored you. So I went...and no, it wasn't full. Not even 10 people on site

Went to the Uci Lino on July 9, 2024 and wanted to eat something at the Pizza Hut. Opening time according to the notice board was 12 p.m. At 12:10 p.m. all the chairs were still on the tables. We then left because the staff obviously wasn't able to close the restaurant on time open.

Has slowed down a lot. Facilities rocked down and broken. Everything very dirty. The pizza was very greasy and no longer edible. They used to have my favorite pizza. They only sell drinks with sweeteners and don't even say so beforehand. Apparently because of a sugar tax. I feel dirty even the day after. The pizza has also become extremely expensive. For a rag full of fat and salami €22.00 with a diameter of 28cm. Pretty expensive, right? I'm never coming back. It's a shame another store has run down.

After we were allowed to stand around in the entrance for 10 minutes and only got a table after asking several questions. The service was also very unfriendly. We were immediately told that it might take a while because the store would be so full……. There were exactly 6 tables occupied with 2-4 people each and the service was absolutely overwhelmed and lazy. After we had Ivan something to drink we were ignored. The glasses are placed wet on the table without a beer mat or anything similar, so the table gets pretty wet. The cleanliness is also pretty shocking for a restaurant, not only is it stuck to the bench, the table is also greasy. And the dirt on the windowsill has been there for a long time. A table next to us became free when we arrived, and when we left after an hour there were still leftover food and plates there. And everything wasn't full. That was pure laziness. The only thing that was okay was the food. Only lukewarm but okay. We will definitely not be coming back.

Since the new owner took over the shop, things have been disastrous. Employees are saved and accordingly people wait for their pizza. People picking up their order will be given priority. Never again.

Ambiance is very outdated… Service was friendly and tried hard, but not 100%. Given the prices, I expected more from the food 😞

Despite several free tables, we had to wait 30 minutes for a seat because the employees were obviously overwhelmed. There were three waiters on site who only wanted to take our order after 30 minutes. This resulted in other customers being sent away. The organization and service were very disappointing and so were the excuses.

I was there a few weeks ago, we waited 15 minutes for someone to bring the order card, when none came, I asked an employee if she could give me an order card, she gave it to me and sat for a long time about the Pizsa It will take a while because there were too many orders, the restaurant wasn't full and many tables were dirty with leftover food that wouldn't be put away, overall it was very dirty, I love Pizsa Hut, but I will never go there again because the staff was very There were 3 people who were unfriendly, one worked as a waitress, the other ate and the third was away in the kitchen. I've been to pizza huts in the USA and in South America, but this one in Bochum is bad, a shame. Of course We left and didn't eat there because I won't pay for a pizza that is served for 45 minutes to 1 hour, no thanks to us such unfriendly and lazy employees is not possible.

Unfortunately, all in all a very disappointing visit. Was the first and last time.

Pure overwhelm. 15 minutes for 4 drinks. I waited 20 minutes until I could place my order (takeaway), during which I could watch this person itch on and in his ears and then take clean glasses to fill them with drinks and serve them. I won't go here anymore. Level of a chip shop in Gelsenkirchen.

The pan pizza salami plus peppers was perfectly topped with enough slices of salami under the cheese and plenty of tomato sauce, which was completely unburnt. Exemplary! Also great location on the 1st floor of the UCI with lots of window tables. Saturday, March 11th, 2023 from 3 p.m. it filled up quite suddenly, the number of waitresses became scarcer, but the shift manager made up for everything with her good mood and quick reaction. Update May 8, 2024, 1830h: Mild peppers have been removed from the menu in favor of hot jalapeños - a bit of a shame, but the jalapeños are a worthy, albeit different, replacement! Otherwise, everything mentioned above also applies today.

23 euros for a pizza.... Never again

Food had great texture but just lacked a tiny bit of taste, the fat was a bit too overwhelming to me.

Had dinner there. The food was great, but unfortunately you can't go to the toilet there because it smells very strong.

Just wanted to eat here. My wife wanted pasta. But despite the menu with various sauces, the cheese sauce is probably printed incorrectly. These don't exist at the moment. Then we wanted to order a Mirinda/Fanta for our child. Well, it's on the map, but you don't have it. Children are supposed to drink cola here. Sorry, we then got up and left. Make a new card if nothing written on it is correct. But I've probably never had the experience of not having Fanta in fast food. So I can't say anything about the quality of the food. No wonder there's nothing going on here.

You can eat a very tasty pizza there. But it's very greasy and you can't get the pizza down. After two pieces you're full because it's so rich. The prices are also exaggerated. Two pizzas and two cokes €60 together. Staff is nice.

The one star deduction is only because there are so few Pizza Hut branches left where you can sit down and we now have to drive so far to be able to eat at Pizza Hut.

How is this all out of proportion? I had a medium size pan pizza for just under £24!!! Euro. I got a really tasteless thing made with the cheapest products that was just warm in the middle. As a starter we had baguette 😂 4 slices carelessly thrown away and the taste was terrible. For me it was the last visit to this chain.

It's a shame to see what has become of Pizza Hut. The service is overloaded and takes a very, very long time to accept a customer request. The dough was out for medium pizzas and cheezy crust. It wasn't necessary to order drinks or food because instead of a wheat beer a light one came and the pizza didn't have the desired ingredients... Please Pizza Hut! You can do better. Nowhere do you wait 45 minutes for your pizza...

We drive an extra 50 km just to eat here. Oberhausen or Düsseldorf would be closer, but we don't like it or like it that much. It was delicious again yesterday! The pizza is really special and the staff was very friendly. According to the bill, we were served by Miriam. She tried very hard. Thank you! By the way, the vegan selection is also very varied and delicious!!!

As always, very disorganized! You have to wait at the entrance, even though you want to sit down, before the takeaway orders are processed. A second snake would make sense here. When we arrived we were greeted with the words that there were no more Cheesy Crust and L pizzas. In any case, the pizza, starters and drinks were very tasty and came relatively quickly. In terms of price, the whole thing is relatively expensive. Over €20 for a large pizza is a lot. We use a Groupon voucher which was accepted without any problems. The toilet should also be noted; it didn't smell particularly good and unfortunately the faucet was also broken.

Zero respect for the customer. You made a mistake and tried to convince us otherwise. After several interventions, we were told we were right with an offended face.

Food is very tasty, first class restaurant for pan pizza.

Unfortunately a very disappointing visit Unfortunately, I think the service was a bit overwhelmed that evening. Unfortunately, it took a lot of time for the drinks and food to arrive at the table, and unfortunately the dishes didn't arrive at the same time either. Before placing the order we asked if we could use the 2 for 1 coupon for the pan pizza here, they clearly said no problem. When paying, the service was unfortunately a bit too quick, the bill was printed and they didn't want to accept the voucher anymore. After a long back and forth and an unfriendly discussion that came from the restaurant, we were expelled from the restaurant and were also asked to leave Turkish insulted by the restaurant manager! Unfortunately, we only received the invoice after we had asked for it several times. They always only wanted to hand over the EC receipt, most likely so that we wouldn't have anything to use in the event of a complaint. Unfortunately we will never set foot in this restaurant again. The customer service had now contacted me and indirectly portrayed me as a liar, which was finally the last straw. If you treat your customers like that, you don't actually deserve any. That was the last visit. You should usually take criticism to heart and not always blame the customer. The numerous complaints in this store speak for themselves.

The food was good as usual. But the service, crazy how poorly organized it can only be. After about 30 minutes we had our food, but we were still sitting on dry land. I went to the front and wanted to ask for our drinks at the counter. When we got there, our waiter, I guess the shift manager or manager, was telling us that he was doing everything wrong and that she now had to do it again. I had to go to the counter to pay, which wasn't necessary due to our waiter's ignorance, but that's not a bad thing. Once at the counter, the same waiter is once again yelled at by the same lady that he is doing everything wrong and she doesn't feel like explaining everything to him anymore. Our table neighbors, who came 5 minutes after us, had not received any drinks or food when we left after about 60 minutes. As we were leaving, we told the screaming lady that she might be in front of customers. get used to a different tone When we thanked our waiter, she pointedly turned away and ignored us. The waiter just said it was normal there. Answer Edit:4.3.24 Yes, we addressed it on site. And we were told by the waiter that this was “normal” and the lady pointedly turned away and didn’t react.

The manager at the entrance, on Sunday at 6:15 p.m., was rude and can't deal with people

Eating beforehand was delicious. Unfortunately the visit was not pleasant. Had to wait longer for drinks than for the starter. Then half of the main courses were delivered. Unfortunately there was no cutlery and no one was available, so I had to go to the cutlery drawer myself to get cutlery. I was able to start my meal about 15 minutes later, when everyone had already finished their main course. Of course the cutlery was also missing, I had to get parmesan and chili myself. This is by far the worst service I have ever “enjoyed”. Staff visibly overwhelmed. Not because it was so crowded, but because it was completely untrained. Pizza Hut used to be really good, but after being here today I won't be going back to this restaurant.

It was my first and last visit there. For some impressions there is no second one. The Pan Pizza Magherita was still raw under the cheese, the child's pasta was only lukewarm, the shop is dark and uninviting. We were among the first guests at lunch and it was dirty, there was still leftover food on the window from the day before and it was also very dirty under the tables. The service was unfriendly and didn't really listen. There was a lack of disinfectant in the toilets. Plus it's just expensive for such a bad meal.

Bis man bedient wurde hat es sehr lange gedauert,bis das Essen kam waren wir verhungert und bis man bezahlen wollte hat es auch halbe Stunde gedauert

Haben bei den Preisen wieder das Lokal verlassen... Was zum Geier geht bei manchen Lokalen ab haha Die Preise sind wirklich frech was aber auch bestimmt daran liegt das nebenan das Kino ist.

Wer für 40 Euro 2 Pizzen im Stehen essen möchte, ist hier goldrichtig. Nach der unwahren Aussage des Personals, man könne die Pizzen auf den UCI Plätzen im Vorbereich essen, dürften wir das im Stehen tun, weil das Restaurant unterbesetzt sei und das UCI kürzlich die Akzeptanz von Pizzen des Nachbars eingestellt hat.

Schon sehr gut. Nicht der beste Hut was die pizza angeht aber freundlich, sauber und schnell

Ein toller Besuch heute Abend! Leckere Vorspeisen, drei sehr gute Pizzen und die beste Kellnerin (Michelle) seit langer Zeit! Super freundlicher Service, guter Nachservice, einfach gut 😍

Meine Erfahrung beim letzten Besuch deckt sich leider teilweise mit vorherigen Rezensionen. Wir bekamen die passenden Karten und konnten schnell bestellen. Nachdem die Bestellung aufgegeben war kam die Servicekraft nochmal, da nicht alle Zutaten für meine Pasta aus der Karte vorrätig waren. Kurz vor dem Servieren stellte sich heraus, dass auch für das zweite Essen eine bestellte Sauce nicht vorrätig war. Der Brokkoli in meiner Pasta war noch mehr als bissfest und das Hähnchen zäh. Dieser Besuch erfüllte nicht meine Erwartungen an Pizza Hut.

Wir kommen immer wieder gerne, so wie gestern Abend. Besonders hervorheben möchten ich Hazel, eine so freundliche und herzliche Kellnerin macht den Abend nochmal schöner. Von dieser Sorte sollte es mehr geben! Herzlichen Dank

Einfach ehrliche Pizza die verflucht gut schmeckt. Zu teuer, aber hey, muss man ja nicht jeden Tag machen. Kein Plan, warum ich 20 Jahre nicht mehr dort war. Jetzt definitiv öfter.

Heute waren wir zu zweit mit Baby vor Ort. Wir hatten nicht reserviert, konnten uns einen Tisch aussuchen. Ein Hochstuhl für das Baby war vorhanden. Essen war wie gewohnt lecker, außer dass die Pizzen in der Mitte etwas kalt waren, dies haben wir einer Mitarbeiterin mitgeteilt. Der Service war gut, freundliches Personal. Ambiete für ein Schnellrestaurant angemessen. Die Sanitäre Anlagen waren sauber und es gibt einen Wickelplatz. Da aktuell eine Rabattaktion läuft, haben wir ein gutes Preis-Leistungsverhältnis erzielt.

Mein Sohn sollte mir meine heiß geliebte Nudel mit bringen. Als er sie bestellen wollte wurde ihm gesagt das die Knoblauchsauce nicht verfügbar, ihm wurde im Anschluss darauf käsesauce anstatt Knoblauch Sauce zu den Nudeln Angebot was er für ok hielt doch ihm wurde es mit Tomatensauce und ohne hähnchenstückd serviert und das ist nicht das was ich wollte.

Für das Geld sehr schlechter Service. Mussten 20 min warten bis wir überhaupt die Bestellung aufgeben konnten, obwohl es nicht voll war. Hatten eine Vorspeise bestellt. Plötzlich kam unser Hauptgericht. Vorspeise und Getränke wurden vergessen. Der Kellner hat es noch nicht mals für nötig gehalten sich zu entschuldigen. Herr mit langem grauen Haar.

Seit gut 14 Jahren kommen wir nach einer Shoppingrunde immer noch sehr gerne hier hin. Es ist nach der Umgestalltung nicht das Schönste "Restaurant" aber wir fühlen uns immer wohl. Besonders wenn man bei der Reservierung um einen Fensterplatz bittet. Die Pizzen sind die leckersten die wir bis jetzt gegessen haben. Leider sind die Chicken Wings nach dem Wechsel nur noch 0815 Wings. Aber man kommt ja wegen der Pizza, und die ist weltklasse. In unseren 5000 Pizzerien in der Stadt, bekommt es keine hin auch nur annähernd so leckere Pizzen zuzubereiten. Getränke sind nach dem Wechsel von Coca auf Pepsi auch nicht mehr so lecker wie vorher. Aber das ist ja Geschmackssache. Bedienung war bis auf eine Aussnahme immer sehr freundlich und es wurden immer alle Wünsche berücksichtigt. Leider sind die Preise enorm angestiegen, dafür gibt es die Pizzen jetzt in drei statt nur 2 Größen. Wenn wir hunger auf Pizza haben, gehen wir hier am liebsten hin. Sehr zu empfehlen.

Unfähigen Service das was wir heute erlebt haben habe ich noch nicht erlebt .... Tisch bekommen 20 min gewartet das man was bestellen kann Auf Getränke wieder 25 min gewartet auf Nachfrage keine Antwort bekommen und immer wieder so gelaufen das man nicht an uns vorbei gehen musste und eiskalt ignoriert Essen war gut der Rest sollte eingepackt werden dieses wurde mir ja ok beantwortet und wieder 15min gewartet das der rest zum einpacken mitgenommen wurde. Unser geduldsfaden war nur noch ganz kurz Als es hieß wir wollen bezahlen .... siehe da Servicekraft kann doch schnell Ironie aus Das war das letzte mal das wir dort essen waren. Gibt genug andere Möglichkeiten im ruhr Park

Katastrophe wie jedes Mal unfreundlicher gehts nicht mehr Mann wird wie der letzte behandelt

Nachdem wir fast 10min gewartet hatten um zum Tisch gebracht zu werden, obwohl lediglich ein Paar vor uns anstand und genügend Tische frei waren, während mehrere Kellner rumstanden, haben wir uns nach einer weiteren Viertelstunde ohne Service entschieden wieder zu gehen. Das Personal scheint vollständig unqualifiziert und zusätzlich unmotiviert.

Der Preis für den unfähigsten Service geht mit grossem Abstand an unsere heutige Bedienung. Als wir ankamen, waren wir die einzigen an dem „bitte hier warten“-Schild. Der Mitarbeiter, der direkt hinter dem Schild die Menüs sortierte, musste erst von seiner Kollegin darauf hingewiesen werden, dass da Gäste stehen und man sie evtl. zu einem Tisch bringen sollte. Leider hielt er es nicht für nötig, uns die Menüs zu bringen, also holten wir uns nach einer Weile welche vom Nachbartisch. Meine Frau bestellte eine Limonade, die der Mitarbeiter nicht kannte und erst im Menü nachsehen musste, ich bestellte ein Radler. Nach einer recht langen Wartezeit tauchte der Mitarbeiter mit Getränken auf. Die Bierflasche wurde auf dem Tisch und auf meiner Kleidung erstmal ausgeleert. Zum Aufwischen brachte man uns Servietten; die bis dorthin angesammelten Tücher wollte der gute Mann erst nach einer Nachfrage mitnehmen. Die restlichen Tücher und die Tischauflage lagen noch nass auf dem Tisch bis wir gingen. Während ich den Tisch sauber machte, brachte er mir eine neue Bierflasche. Erst auf eine weitere Nachfrage hin erhielt ich das bestellte Radler. Als die Pizzen kamen, stellte sich heraus, dass unsere Wünsche zwar teilweise berücksichtigt wurden, aber auf mehrere Pizzen verteilt. Also durften wir wieder warten, bis die richtige Bestellung ankam. Zum Schluss kam es wie erwartet: die Reste durften wir selbst in den vorbeigebrachten Karton umpacken. Und zur „Belohnung“ des Tages fand sind eine Pizza zu viel auf unserer Rechnung. Den Differenzbetrag durften wir selbst ausrechnen, der Mitarbeiter schaute nur recht uninteressiert der Berechnung zu. An anderen Tischen schienen die Gäste auch Probleme mit Rechnungen zu haben, aber niemand erhielt eine korrigierte Rechnung; es wurde lediglich auf dem Kundenbeleg korrigiert. Das Essen war ok, hätte aber etwas besser gewürzt sein können.

Wir haben etwas länger darauf gewartet, einen Platz zu bekommen. Das war jetzt nicht weiter so schlimm. Das Essen war auch okay. Was aber gar nicht ging, war der Service. Der Leiter war oft am Herumjammern, dass keiner der Mitarbeiter etwas tue, sondern nur er selbst. Die Pizza, die wir bestellt hatten, kam nie an. Um zu erfahren, wo diese geblieben ist, mussten wir dreimal nachfragen: Beim ersten Mal wurden wir vertröstet, dass die Pizza noch gemacht werde. Beim zweiten Mal ging die Kellnern einfach an uns vorbei und reagierte nur meinem "Ja.", ohne uns anzuschauen. Beim dritten Mal kam der Leiter, ist für uns in die Küche gegangen, um nachzuschauen, um meinte, man habe die Pizza vergessen.

Pizza ist lecker aber teuer geworden und den Belag muss man suchen, Mitarbeiter lassen einen bei Bestellung sehr lange warten,wissen nicht wie man das Produkt(Pizza)bestellen soll,sollte vor dem einstellung einführungs kurs machen.

Über Pizza Hut streiten sich die Geister. Entweder man mag es oder eben nicht. Ich persönlich mag es. Man muss sich bewusst sein, dass es mit der "Standard-Pizza" nicht zu vergleichen ist. Wenn Pizza Hut dann aber hierher!!! Sehr gut zu erreichen (sehr gute Parkmöglichkeiten - kostenlos!) und die Pizzen schmecken einfach. Im Vergleich zu den Düsseldorfer (nicht zu empfehlen!) Pizza Hut ist dieser hier Number 1. - Ambiente ist nicht so krass; etwas zu steril - Service top; immer freundlich und professionell - Extrawünsche werden 1:1 umgesetzt - Der Preis ist allerdings unter Umständen etwas zu heftig. Über 16 Euro für eine CheezyCrust Margarita ist schon jenseits von Inflation. Für das Ambiente und den Preis aber etwas Abzug. Wer damit keine Probleme hat, dem kann ich den Laden nur empfehlen.

Schlechter Service. Pizza Hut hat ein anderes Servicestandard. Die Dame am Eingang am So. 30.12.23 13:30 Uhr, sehr unhöflich und unfreundlich, sie weiß nicht was Kundenservice ist. Schlechter Service vom Moment der Bestellung an, sie zeigte mir nicht einmal die Speisekarte, dann sehr lange Wartezeit. Ich kam zurück und suchte nach einem Mülleimer, um meinen Pizzakarton dort zu lassen, (denn draußen in der Mülltonne war kein Platz mehr) und sie war sehr unhöflich. Ich wollte ihr sagen, was für eine schlechte Kundenservice hat, und sie drehte sich einfach um, und ignorierte mich. Ich liebe Pizza Hut, aber ich werde nicht für diesen schlechten Service bezahlen. Geschmack: wie immer sehr lecker.

Die Bedienung war sehr freundlich und wir bekamen sofort einen Sitzplatz. Allerdings war das Essen mangelhaft. Die Speisen wurden ihrem Preis nicht gerecht. Denn der Auflauf war innen noch komplett kalt und auch der Vorspeise Teller ließ zu wünschen übrig. Dies war unser erster und letzter Besuch!

Pizzen für 17 - 22 Euro waren den Preis nicht wert. Service ließ ewig auf sich warten. Falsch notierte Getränkegrößen runden den Besuch ab.

Pizza war wiedersuper, Service besonders zu vorkomment. Preise moderat.

Eine halbe Stunde später kam ein sehr nettes Kellnerin was darf sein aber ich habe zutun müssen sie warten denn moment saßen 3 Tische insgesamt 10 Person in Restaurant 3 Mitarbeiter an Theke nur am Reden könnten nicht mal bischtelte Getränke machen 2 Cola 1 Pils bischtelung für Essen erstmal ab warten so ein unfreundlich Bedingung bay nichts los Nein danke in Ruhr Park kann man auch anders essen danke ni wider

Die Leitung ist total unfreundlich und patzig. Sie ist eine totale Fehlbesetzung, denn Sie kann garnicht mit Kunden und Personal umgehen. Ich fragte ganz nett nach Seife,weil diese in der Toilette nicht mehr vorhanden war. Sie sagte mir ich solle warten bis Sie fertig ist Sie hätte jetzt keine Zeit. Ich wartete 5min und sprach eine andere Mitarbeiterin an diese fragte wiederum diese Leitung. Ende vom Lied ich hab meine Hände woanders gewaschen. Dafür war der männliche Kellner sehr nett und freundlich. Hat für unsere Tochter Malsachen gebracht. Die Pizza ist lecker aber sehr fettig. Die Preise sind auch eher hoch. Daher drei Sterne.

Seit langen einmal wieder dort gegessen, sind positiv überrascht worden. Essen war gut und zügig bereit gestellt.

Die Toiletten müssten mal repariert werden und auch mal öfter geputzt werden

Nettes Personal Gute Pizza Nur sehr teuer

Deren Pizza war an dem Tag extra fett.

Immer wieder gerne. Auswahl ist gut und die Optionen sind auch gut. Sitzmöglichkeit entweder auf Holzstühlen oder etwas bequemeren, gepolsterten Sitzbänken. Ambiente ist angenehm. Bedienung ist freundlich und zuvorkommend. Jeh nach Bestellung und Anzahl der Kunden dauert es selbstverständlich entsprechend bis das Essen da ist. Solltet ihr planen vor dem Kino zum Pizza Hut zu gehen dann am besten etwas Zeit einkalkulieren. (man weiß ja nie)

Pizza mal anders, sehr lecker, aber lahmer Service, Getränke leider nur aus der Flasche und eindeutig viel zu teuer. Schade.

Heut nach langer Zeit, ohne Kino Besuch, bei Pizza Hut gegessen. Nun, wir wurden schnell an unserem Tisch gebracht. Passt 👍. Dann fing es leider mit den Negativen Service an. Wir wussten schnell was wir essen. Bzw. Bestellen wollen. Bestellung aufgegeben. Getränke2x, Vorspeise Knoblauch Brot mit Mozzarella Überbacken & Pan Pizza. Vorspeise sehr schnelle zubereitet. Hätte auch noch länger im Ofen bleiben können. Nicht Knusprig genug & zu weich. Relativ schnell kam die Pan Pizza. War ok. Auf die Frage , wo unsere bestellten Getränke seinen, kam von der Bedingung, ist nicht mein Aufgabengebiet/Bereich. Versteh ich , das die gute Frau nur das Essen austeilt. Wir haben uns nur gefragt was die anderen 4 Kellnerin für ein Job heute hatten. Nachdem die Kellnerin ihre Kolleginnen aufmerksam gemacht hat , dass die Getränke fehlten. Wurden wir auch damit versorgt. Als Außenstehender sah es so aus das, dass eine arbeitet und 4 anderen am Tisch saßen und ein schönen Abend hatten. Als ich nach der Rechnung fragte, bei Kellnerin die das Essen servierte, gab sie es an ihrer Kollegin weiter, nur diese fühlte sich nicht in der Lage Abzurechnen, den die gute Dame lief lieber nur im Lokal rum. Warum , keine Ahnung. Als die Kellnerin ( die , die das Essen servierte ) nach einiger Zeit nachfragte ob ihre Kollegin da war, mussten wir es leider verneinen. Irgendwann kann eine anderen Kellnerin und rechnet das Essen ab. Wir als Gäste kamen und überflüssig vor und fühlten uns nicht wohl. Hatten eher das Gefühl , das wir stören. Daher die niedrige Bewertung. Sorry.

Service war sehr nett, aber das Personal war nicht gut zusammen eingespielt. Eine Dame hat dort irgendwie alles gleichzeitig gemacht, aber wir haben Zeit und fanden es nicht schlimm, mal 5 Minuten zu warten, dafür waren alle sehr nett was ich wichtiger fande, das wir länger warten mussten, daran kann man arbeiten. Ich muss sagen ich war vorher noch nie bei Pizza Hut essen und muss sagen die Pizza ist mega, mega lecker 😋 Leider ist eine Pizza mit 26 Euro nicht jeden Monat drin, haben uns aber mal zu unserem Hochzeitstag gwgönnt, vom Geschmack wäre sie schon jede Woche drin oder auch jeden zweiten tag😋 waren auf jedenfall mehr als zufrieden vom essen und auch vom sehr netten Personal.

🍕🍕Sehr leckere Pizza 🍕🍕 und freundliches Personal. LG