Pizza Hut in Hamburg

Food is ok but the staff is very disrespectful and unfriendly. You are only allowed to sit in the restaurant if you buy an overpriced drink!

I have to agree with the bad reviews, unfriendly and strange attitudes to work are very noticeable! Sometimes a customer is sent away more than half an hour before closing time or, even better, even though it's open, they're supposed to come 20 minutes later, for whatever reason........ Even when it comes to eating, not everything is perfect and that's why it was for me... Overall not recommended, every OTHER Pizza Hut is better!

Staff was very unfriendly, so we didn't eat here.

Worst Pizza Hut ever. Didn’t know you can make food so tasteless. Pizza boring like, potato wedges taste old and just slapped on the plate and the cesars salad was just small cut eisberg salad with watery salad sauce. Not worth the money. Cant recommend it.

Ruuuuuuuuhe! Ruuuuuuuuuuuuuuhe! Everyone, calm down…man! Boy !! I flew from Munich to Hamburg today specifically to see the reviews for myself. Lie lie lie pat pat pat one two three Pizza was cheesy his father, service was stable (even brought me new Pepsi because I fished out the ice cubes arrrr arrrr kiss your service heart) and the automatic service cat aka ASBK was something from 2050. Stable. Greetings and kisses go out to Pizzahut Europapassage *micdrop*

Pizza Hut is the tastiest pizza for me The location is also great Nice staff, of course a bit stressed by the crowds but I understand that

We were here on a holiday, there were a lot of people, and there were few places. The pizza is very tasty, but expensive. Service is acceptable. I liked the robot waiters, they were so cute.

Pizza was delicious as always. But I was surprised about the service... Ordering on site is possible, waiting at the table is also possible... But you can only eat to take away...

Way too much tomato sauce on the pizza. Very expensive and poor value for money. The operator is a robot that looks like a cat and is only used a few meters from the counter.

A very great pizza restaurant! The pizza there is also very tasty!

After some pre-Christmas window shopping we decided to treat ourselves to Pizza Hut. The crispy cheese crust Cesar pizza is amazing! The lemonades are tasty and the service perfect. They even have a robot cat deliver the food!

€2.20 for a small portion of ketchup is way too expensive, a disgrace! There was a hair on the portioner! Never in that store again.

Very unfriendly staff and way too many, but the robot cats were helpful and cute. Wouldn't go there again. Pizza was tasty, but not worth it.

We went there twice over a span of about 6 months. 2 plain pizzas and some garlic bread. Both times they were very very dark and dry. The garlic bread was so crispy and dry that we didn’t finish it. Service is non existent because of the robots, but the human staff was also pretty non communicative even though it wasn’t even full. We prefer going to literally any other Pizza Hut branch from now on.

The waiter was not at all nice and polite.. it also took us a long time, but he still didn't come to us to take our order.. On Sunday, October 27th, 2024 at 5:00 p.m

The waiter was very rude and didn't want to take the order quickly even though he was just standing around doing nothing. He was very rude when we asked him to take the order. This happened at 5 p.m. on October 27, 2024.

Didn't order the pasta, it just gave me food poisoning or something and threw it all up the same day

Never experienced such bad, unfriendly customer service!! You have to get everything out of your employees' noses

The employees are very unfriendly. 3 English-speaking customers wanted to order pizza salami and asked if it was (Halal). The Indian employee then replied “there is no halal in Germany” even though halal food is offered everywhere in the Europa Passage. Why do you have to mention something like that? Just say we don't have halal food at Pizza Hut and that's fine. Pizza Hut itself can't do anything about it, but they need to train their employees better on how to deal with customers.

Prices are now beyond good and evil.

I've never seen such a bad Pizza Hut branch. First of all we had to sit for 15 minutes because we were told that even if you want to order take away, you have to wait and then we are ordered to the counter to place our order. We are then told to stand in front of the store for about 20 minutes and are not allowed to sit in the store. A catastrophe. I will never eat here again. The food was also a disaster (unfortunately). I'm not used to this chain.

Very tasty chicken cheese crust with extra cheese. Lemonade watermelon. Passion fruit and mango

Tables dirty, staff unfriendly and unwilling to clean a table. Never again.

I have never felt as unwelcome as I did here. I entered the store and wanted to place my order, but the employee refused to help me and when I wanted to order again I was simply ignored and he walked away. He didn't even come to listen to us but said directly that they don't accept vouchers on Saturdays even though we didn't want to place a voucher but our order. I find that extremely unfortunate. I can understand that you are overwhelmed by the number of customers, but with such service you don't want to come back again.

The employees were not in the mood, pizza was burnt and too salty, the environment is very loud..

It took 45 minutes until we were served. We waited 30 minutes for 2 dishes. The noodles arrived cold and the chicken had an unpleasant taste. We ordered a small beer and got a large one and that was also deducted. Employees were in a bad mood.

This evening we had pizza at Pizzahut in the Europapassage. Because there was only one waitress for the entire store, everything took time. The food was great and we had clean plates and cutlery. We really felt very sorry for the male waiter because he was just an experienced person and of course the fun of the work fell by the wayside. The bosses of this store should pay more attention to their employees, otherwise no one will want to work there soon!!! Maybe put a little less money in your own pocket!!!

Bad service, bad food - for us the last time "Pizza Hut in the Europa Passage"

The taste is great, the dough is light, and the price is a little high

Dirty dishes, the pizza dough was still raw, the staff was unfriendly, and the change was not given back

no time to cook dinner? Seniores Pizza is the answer.. I always eat here after a long tiring work.. They do not have fancy dine in settings but hey their Pizza is one of the best by far in town.. and I think it is better to eat Pizzas fresh from the oven..

The staff is unfriendly and the food wasn't very tasty. Next time I will go to other branches

the staff was charging us more than we supposed to pay.

Be careful when you have dinner in this place. They will serve you flat drink, charge you €1.90 for ketchup, and try to rip you off when you pay for your bill. Double check your bill and keep the receipt. This place totally ruined my experience in Hamburg, stay away ！ I have kept both bill and credit card receipt as proof.

- Waiter very unfriendly - Syrup and water not mixed properly with supposed “pepsi” and “mirinda” - was not properly informed about allergies and ingredients - “Then it just doesn’t taste good,” as an answer for switching off the ingredient

Service was bored and ordering 1 pizza took 45 minutes. A little too long for a fast food restaurant. I remembered PizzaHut better

The guys are ok and they're trying, it's just a shame that the cappuccino machine was broken the last few times and a bit too oily and tomatoey if I had my taste.

Affordable pizza and classic Margarita options are my choice.

Delicious. like Pizza Hut after all.

Pizza very tasty, although overpriced. Service very good. Robots that bring the food and drinks make a difference.

Pizza was horrible, service was also bad, even Pepsi didn't taste good, it tasted like pure syrup, it was just horrible and the prices also charged for juice!!! Hopefully it will get better because I actually really like eating Pizza Hut. Everywhere is very good except there!!!!

Unfortunately the service staff wasn't very friendly, so I'm really disappointed here. I don't know that, but I've always been very happy with the service and food.

Excellent pizza that arrives in a timely manner considering how busy this location is. The prices could be a little better, but it's a good treat every once in awhile.

The waiter was like I am eating in his house without paying. No thank you, smile, the attitude!!! The food was 5 from 1 to 10. And note that the coca cola was very very sweet abnormally!!!! I don’t know how, but it was the sweetest drink in my life!!! Don’t try it

The service was a disaster, the "waiter" unfriendly. The pizza tasted good.

I wanted to sit at a table, relax, make a few calls, and some notes. The waiter said that if I don't order food, I can't stay and have to leave. Ordering coffee and water is not enough. At that moment, almost all the tables were free. I attach a photo.

Have a nice day, this food doesn't taste good, I've eaten at Pizza Hut everywhere, but here in the Europapassshe it doesn't taste good and the service is the worst. If you don't like it, you can't sit inside and eat your pizza in peace, please don't order

I didn't like the food at all, neither my pasta nor my wife's pizza. Unfortunately, service is de facto non-existent. We round it off with a snack bar ambience, but unfortunately the prices correspond to restaurant level

It’s my second time visiting this place. First time the pizza was very good, that’s why we came back. But this time the pizza was super oily, I felt kind of discomfort in my stomach after eating it. They have cute robots that serve the dishes. It was also hot inside and there was no air-conditioning.

The staff service is so bad here.

Very rude waiters. Unreasonably rude. Please visit other pizza hut restaurants and avoid this one. When i asked for the restaurant manager, employee yelled at me and said that manager is not here and never available. Also the same restaurant employee said that all employees behave rudely and customers have to accept it or leave this place 😞 seemed racist.

This manjak you just have to order food with drink

Dirty cutlery, dirty plates, waiters (no smiles) who you can tell don't want to work. At least the robot was friendly ;-) I like the pizza, I would still recommend it... but definitely not the branch!

Food was great and the service was very friendly. However, we had to wait a long time until we were served. The food and drinks were brought to the table by robots. The pizzas themselves were huge and more than filling.

I was with Arun, excellent service, he gave me great advice because some of the pizzas were rather abstract, but he was a big help. Gladly again at any time

Pizza hut in Germany is the same as Canada but the ingredients taste like they are better quality

On the upper floor of the shopping center, there are comfortable tables near the windows with beautiful views of the city, as well as cozy sofas. There is an interesting robot waiter who brings orders directly to the table. The waiters are also charismatic, friendly and polite. Incredibly tasty and filling food. Large portions with a low price tag. At your request, they will wrap it with you if you did not manage during the visit. My recommendations. I will come again.

I visited this place first time. My experience for this restaurant was not good. I visited many pizza hut stores in germany but this store's food quality was not good. And I do not like this food qualities.

War da während meiner Abschlussfahrt in der 10 Klasse. Der Stand hat eine super Position in der obersten Etage der Europa Passage. Das Essen schmeckt super und die Bedienung ist sehr nett, aber bestellt nicht mit cheese crust. Ich weiß es ist attraktiv und hört sich gut an, aber sagen wir mal so, mein Darm hatte starke Beschwerden.

Nice pizzas Great selection Very full

Since my experience and my impressions of the visit were accused of defamation by Pizza Hut and were therefore removed, they unfortunately lose all stars. Of course I don't know whether circumstances have changed since then. Anyway. The food is good, the ambience is normal for a restaurant in the arcade. But I won't advertise it in my environment.

Disgusting food, not edible, salad without vinegar, salt or oil, raw broccoli in the casserole and then charging €45 for it, no recommendation

Very cheeky staff, you can't even order, they just complain I've had better food before

We went there with great expectations but the overall result was hmmmm. If you want to win customers, then focus should be good friendly service with quality. Now the company is trying to remove bad feedbacks by google compliant rather improving service, it says it all.

Pizza Hut wanted to have my review, which was already many years old, deleted because of "defamation". Congratulations, with this "friendliness" and inability to deal with criticism, they reduced my review from 3 stars to 1 star. I will also now generally advise people not to visit this branch. Regarding my original review from several years ago: The food is (mostly) okay, but some of the wait staff should be able to speak German and not argue against the fact that mostly Americans eat there.

The food is tasty but not very tasty

Plates were extremely dirty and greasy, unbelievable 🤯 do you wash the plates at all??? I asked for nine plates and they were even worse. Pizza was greasy. I couldn't have given any stars. Catastrophe !!

The pizza was ok but expensive. Operation by robots was something different.

Delicious pizza (7) and refreshing Coca-Cola, my favorite drink ;) I think I paid reasonably and it's worth coming here to eat something delicious ;) I recommend!

Very nice staff and pizza as expected.

Very tasty pizza, experience with “waiter robots” was something different. Staff was very nice :-)

Horrible atmosphere, staff "cleaned" tables with previous customers' used napkins, had to wait 45 minutes for a undercooked, doughy pizza... just awful.

We ordered three pizzas and they were extremely greasy and had too much cheese on them. The service was good, there was a robot who was sweet and very nice but you had to wait a relatively long time. The shop didn't look so good now except for the robot. 30 minutes later I had very bad stomach pain!!!!

We got there at 7:20 p.m. and the employee told us in a very unfriendly manner that they closed at 8 p.m. and we couldn't order and eat. I said there were still 40 minutes until the end. His answer was yes, then hurry up. Then we went to eat somewhere else. It couldn't be more unfriendly

The cheese is very good on the pizza roll

Staff that barely understands, change is not given appropriately and incompletely. Pizza was ok but very high in fat, value for money is not given

Stay away from this place...The service crew is treating people like their enemies and not like clients..super unpleasant atmosphere and really bad food..Huge disappointment

Plz stay away from this place...the service is amazingly slow and extremely rude, I regretted my choise from the very first minute I sat there..Huge disappointment in the food part as well..

Vegan offerings largely discontinued. Food itself, okay, but not enthusiastic either.

I ordered a chicken supreme and suddenly after 20 minutes they said to order again: it took an hour for my pizza to arrive.

Rudest employee I have ever been served by.

Nice food, only 1 waiter who was on overtime, so slow service

That was the pinnacle for me. Four adults and three children and a bill of €225!!!! The 4 small pizzas with no taste. No spices whatsoever. Every bad Italian restaurant is better than here! The bruschetta starter was for the trash, with no seasoning and no pizzazz. I had to complain about the first cola because it wasn't carbonated. I will never visit this store again, promise!

Right from the start the employee didn't welcome us. We then ordered a small pizza, which didn't taste good either. I wouldn't recommend it to you.

Wrong type of pizza and wrong size

The seating area looks ok but the pizza was not good and too expensive for the quality and it was burnt! NOT RECOMMENDED

The waiter gave me the wrong order, and he where very rude. When I told him that there had been a mix up and asked if we could’ve our right order, did he just say “no” and walked away. Not a nice experience and not worth our money.

I order penne with grilled chicken, cherry tomatoes, Champion and cheese sauce. Unfortunately I didn't find a single cherry tomato and unfortunately no meat either. €13.90 is definitely too expensive for pasta in cheese sauce. After that I didn't like it either. The service was friendly, apologized and offered an alternative dish. Service was okay. Nevertheless, I won't go there again.

It was very busy, but there was still only one employee on duty. The order came after 10 minutes and was warm. The food was mediocre at best as the pizzas had hardly any taste, only the temperature was right. However, I had to wait more than 20 minutes when paying. In addition, you couldn't pay properly with a card. However, we didn't have any cash with us, which caused problems.

Worst service I've experienced in a long time. Inattentive, unfriendly and not competent at all. I will never visit this store again and cannot recommend it to anyone who values ​​good service.

We had to wait over 20 minutes just to place an order and there really wasn't much going on. And we were able to eat in 1.5 hours

Loud and crowded. Typical for a food court, but nobody wants to eat like that.

No comparison to US Pizza Hut. No Tabasco, no chilli flakes, forgotten a meal... well not a big hit.

The beer was really good, but the food wasn't our taste...

Die Pizza 🍕 war genau richtig.

The food was good, but the service was terrible. The waiter was extremely unpleasant and acted as if he was there as a punishment. Without cremation, he walked around the room, picked his nose and then passed out the cutlery. Terrible service!

Yes, how do we rate Pizza Hut? Actually quite good, only if you put the pizza together yourself the price explodes. It's not clear from the menu. In particular, I only had 2 ingredients and paid €25 for a pizza. 18 € for a large base with a cheeseburger border, bbq sauce 3.50 and chicken 3.50 + cheese on top at 25 € and there wasn't anything more.

Crowded, slow service, untasty and ordinary food, expensive prices that do not match the taste and food served, and the atmosphere is uncomfortable.

Sat down, menu in hand and quickly left the restaurant. Table and card smeared with grease, just disgusting. It's a shame, because I actually love Pizzahut pizza...

Unfortunately there was only one employee who was completely overwhelmed. Forgot your order, 40 minutes without food. Then came and not even ok. Unfortunately not recommended. At least not this Pizza Hut.