Pascarella in Berlin

Delicious food (good portions) and good service. The risotto was delicious

We were here for a business lunch with a group. Very good food and excellent service. We'd be happy to return.

Yesterday we had very nice food and very nice service, nice wine, nice food, nice service, what else could you wish for, thank you Mr. Hko

Arriving on the scene with a Marseille Berlin by Ryan air in our hands, we might as well tell you that we didn't want to refine the restaurant plan. This is the restaurant of the Titanic (the hotel right next door). Well received, well served, quickly done, well done in brasserie style. It's not great but it does the job. Just enough time to make friends with the local Algerian waiter who speaks French, German, Swiss, English, Arabic, Toulouse, Malagasy, Chti.... and he offers us desserts. Like that just because the Germans are nice. And yes! Cool Germans exist too.

I haven't eaten this well since 1986. :-) Service staff very accommodating.

Service was actually very nice, but the one the other day wasn't necessarily friendly. Also a bit pushy regarding the tip, despite 10%? Food tastes good, ambience is very relaxing.

The service was very good. A very comfortable and spacious place. The food was also very good. A preferable restaurant for a special meal.

Really good food, nice and friendly staff, very good beer and not too expensive 5 stars all the way

I am absolutely thrilled. We ate there on Valentine's Day and it was really beautiful🥰 The food and the special ambience stood out and it was an absolute highlight. Come back👌

We had a nice evening yesterday, the waiter was very attentive, the food was really delicious. We ordered pasta and on the next visit we will order pizza, it looked very good!

My partner and I went to Pascarella on Valentine's Day. It's a beautiful restaurant with an authentic ambience. The service was very friendly and helpful. The food is super tasty and beautifully prepared. We had a wonderful time and can only recommend everyone to visit the restaurant.

Been there on Valentine's Day and the atmosphere was very nice. Despite the restaurant being full, we didn't have to wait long for our food. The service was very courteous and friendly. The quality was also excellent, with upscale authentic Italian cuisine that is more than worth the price. I will definitely come again when I am in Berlin again. :)

The food was excellent, the service was excellent, and the restaurant was simply beautiful – we would love to come back!

my friend had her birthday dinner, the food was great but the service was not. the older server, something with an s, was visibly annoyed by us being there. apart from the unwelcoming service, the food was amazing, i had the rigatoni, my friends had the pepe y cacio, risotto and pizzas, all delicious. they also serve a pretty good hugo if that’s your thing slightly pricey, but id say it’s worth it. would recommend if you don’t mind a disgruntled waiter

went to have a dinner for a friend’s birthday. admittedly we were a rather big group, however we tried to help the waiter out as much as we could. sulejmani was extremely unkind, grumbling when taking our order, huffing & puffing as soon as we said we’d be paying separately, rolling his eyes whenever we’d ask for anything. he was not the only waiter that was not very welcoming, but he was the most visibly annoyed. apart from that, the food was delicious, the drinks were great too, the waitress was kind enough to give us a vase for the flowers. the manager, i believe, (only person in a suit) was also very kind would go again, but would rather not risk having a rude waiter

The Angus beef salad was excellent, open kitchen, pleasant staff

There were six of us at dinner. The starter came with the skin dish. Doesn't quite meet the requirements. The highlight was when we billed, we were charged for bottled wine that we didn't drink.

We stayed at Titanic Chausse Hotel 4 nights and we had 5 meals at the Restaurant Pascarella. We tried varied dishes and almost all of them was very tasty. One day i ate Pizza Parma and it was amazing. That’s why in our last night there i wanted to eat again that pizza, but unfortunatelly its quality was totally different. I saw that it was a different pizza maker and maybe this is the reason for the different quality. The crust was very wet and was not baked as well as it should have been. The rest of the dishes we had were very tasty. The only problem was that the waiter mixed up our orders almost every time. One time we received our steaks but the waiter forgot to order the side dishes to the kitchen and we had to wait for them about 20 minutes. Another time he forgot to order the schnitzel and he only brought the fries. Another time he forgot to bring again the side dish when i order a steak. It's a shame to have such a bad service because in general the dishes are good and the restaurant looks very nice.

Both the food and the environment were excellent, the director was professional and friendly.

It was absolutely delicious as always and good service 👍🏻💪🏻 It will be my favorite restaurant 😘😘

We ate here during our Christmas days, located in our hotel, what a nice manager and hosts...high quality Italian food...as a Dutch guest

Unfortunately I had a mediocre experience at this restaurant. It started well, with a friendly hostess at the entrance. We got our drink quite quickly and were given some olives on the house. The pizzas came quickly. The pizza parma was very tasty, the quatro formaggi unfortunately not. Way too much cheese on the pizza that otherwise had little flavor. The tiramisu was okay. Now the negative: there seemed to be a bad atmosphere between the wait staff. Some were not at all friendly to each other and did not seem to enjoy their work. They dare to charge 9 euros for a bottle of water. I got my espresso in a large cappuccino cup and there was no cookie or anything else with it. Unfortunately the tiramisu arrived much earlier than our coffee. After waiting 15 minutes for them to bring the bill, we paid at the bar ourselves. For this price you can expect much better food and better staff. Poor price-quality ratio.

Family orientated restaurant Food sublime

Siamo andati in questo ristorante a pranzo del 22 novembre. Ma ci eravamo già stati più volte ma questa volta avevano abbondato più delle altre volte nel versare l’alcool nella forma del armigiano .

Toller Service, ausgezeichnetes Essen, rundum zufrieden. Hier bekommt man sehr gutes Essen und wir haben gern den höheren Preis gezahlt. Die Weinauswahl ist ausgezeichnet.

We had made a reservation for a small group of business lunches. The table wasn't ready, everything was missing: napkins, glasses, place settings. The menu was only brought to us when we asked. It would have been nice if the candles had been lit when they were already there. Service was awkward, brought small drinks instead of the large ones ordered. Food was good, but for a business lunch there are better/friendlier/more service-oriented alternatives in the area.

Ambiente muy agradable y cocina abierta Puedes ver lo que está haciendo el personal dentro Los camareros son educados y proporcionan un servicio de calidad , Hay muchas razones para volver

The schnitzel was nothing special, although the potato side dish was very tasty. Service is certainly okay, but you do have a refectory feeling.

Very friendly service, perfect steak, easy to recommend

Guter Italiener im Hotel Titanic. Von Pizza bis Pasta alles gut und ansprechend präsentiert. Der Service könnte etwas aufmerksamer sein.

Beautiful ambience. We had our milestone event here. As a starter there was focaccia and burratina. The truffle pasta was great, the creme brulee and panna cotta were also heavenly. Unfortunately two people only got half of the actual pasta portion, but otherwise everything was fine. The waiters were consistently very friendly and accommodating. Definitely recommended and worth visiting again. Next time I would like a whole portion of pasta ;)

The food is good, the presentation of the dishes is neat, but the service is terrible. The experience is terrible and not worth the price.

Cash and card payment possible Dogs not allowed, at least inside. An upscale Italian restaurant, at least in terms of ambience and appearance. The waiter seemed new, no problem, but given the price category I expect precise training in advance. Details and the rather averagely good food decided in the end and all for a very high price. Didn't think the price-performance ratio was that good, a bit exaggerated for what was on offer. The service was overwhelmed, asked several times what the dish was called, what the meat should be like and when we said white wine, there was no further question about what kind, they assumed... First there were olives and some bread. The truffle pasta was rolled in the cheese wheel and black truffle was then added to the dish. It was subtly seasoned. My colleagues' meat is mostly good, but unfortunately one thing isn't quite right. Cleanliness and ambience top. Location also very good. Wine list good but I also know that the house wine is not worth what is asked for. Unfortunately, I wasn't completely convinced by the price-performance ratio. The restaurant benefits from its appearance, ambience and extravagance and secondarily from its cuisine. Well, no question about it, but here you don't just pay for the food.

I’m visiting Berlin, and was looking to eat good italian pasta on my birthday and this restaurant looked like the right place. I was wrong!!! I called to make a reservation and asked if someone speaked english, the guy on the phone was the rudest person ever, replied super unfriendly “No! Deutsch.” I said I wanted to make a reservation, he told me to wait and left me waiting on the phone. After 5 min they just hang up the phone on my face… I was ready to spend some money there and have a good time, but apparently they like to send customers away.

Terrible service that ruins a meal

Service lamentable 👎 Désagréable irrespectueux La nourriture est ok mais vu l ambiance que mettent les serveurs j ai passé un très désagréable moment.

Really good pizzas! Best in years!

The restaurant is connected to Titanic Chaussee Berlin. It is highly recommended. Prices are already high but the food is all freshly prepared and nothing is convenient. Our waiter Mr. Ch. Henning was a dream. He pampered us professionally and competently with culinary delights. The kitchen is open and you can practically watch the staff preparing the food. No food goes to the guest without the chef taking another look at it. There is very good wine here that goes well with every dish. The map is clear and clearly structured. All in all perfect. We'll be back.

This was perfectly located next to our hotel and with the reviews as our guide, we chose to venture in. The decor is lovely and the ambience is perfect making the start of the experience perfect. Unfortunately the service, as mentioned leaves so much to be desired. Once we had our food and drink, that was it for the remainder of the night. We were not offered any more drinks and not asked if our food was satisfactory. Which is a real shame as the food is fantastic. The portion size was so good I had to ask if it was ok to send the extra mashed potato back. Fantastic food, great ambience ruined by such poor service.

The restaurant is connected to Titanic Chaussee Berlin. It is highly recommended. Prices are already high but the food is all freshly prepared and nothing is convenient. Our waiter Mr. Ch. Henning was a dream. He pampered us professionally and competently with culinary delights. The kitchen is open and you can practically watch the staff preparing the food. No food goes to the guest without the chef taking another look at it. There is very good wine here that goes well with every dish. The map is clear and clearly structured. All in all perfect. We'll be back.

Beautiful restaurant, incredible food….sadly terrible service!! The waiters sadly let this wonderful restaurant down. Took our order, delivered the food, that’s as far as the service went. They never returned to ask how our food was, offer another drink or offer a desert menu. We had to call them over to ask for the bill after waiting for them to tend to our table. Such a shame as it’s a beautiful modern venue serving delicious food. The chefs deserve all the credit here !

Eigentlich schönes Restaurant, aber…. Die Preise sind schon recht hoch und da erwartet man auch etwas. Lammhaxe war geschmacklich gut, allerdings war es auf kaltemTeller serviert, so dass es extrem schnell abkühlte - schade. Meine Frau hatte Pasta mit Trüffel, geschmacklich ebenfalls gut, auch hier auf kaltem Teller serviert und flambieren haben wir auch nicht gesehen. In solch einem Restaurant erwarte ich da schon mehr. Es kann auch nicht sein, dass Gespräche über Feierabend beim Servieren zwischen dem Personal am Gasttisch geführt werden. Also geschmacklich gut, aber nicht dem Anspruch des Restaurants gerecht werdend. Wollte im November eigentlich mit einer größeren Gruppe geschäftlich dort zum Dinner- das wird wohl eher nicht passieren.

We waren laat en de drukte was al voorbij. Het water kwam snel maar de fles wijn kwam maar niet. Toen die kwam, geen opener. Toen de opener kwam waren er geen glazen en het eten stond al lang op tafel voordat we een wijntje konden doen. De risotto was eigenlijk niet gaar maar er werd wel 26,50 voor gevraagd. Het is een gezellige omgeving maar ik ga er nooit meer eten.

My wife and I recently dined at Pascarella, and while we were excited for a nice meal, the experience took a disappointing turn. We asked the waiter to change a few items in our order, but instead, we received double portions of the same dishes. The waiter, who was German, may have misunderstood since we spoke in English, and it was one of the last orders of the day, so he might have been tired. However, despite the mix-up, we were still charged for the extra items, which left us feeling quite frustrated. The food itself was decent, but the service misstep and being billed for the mistake dampened our evening. It’s unfortunate, as we were really hoping for a pleasant dining experience.

Excellent quality food, and nice service.

This was the best parmesan wheel truffle pasta my spoiled self has ever eaten. Service very attentive and accommodating. Hikmet (I hope I spell that correctly) was just amazing.

Wenn Aufmerksamkeit und Servicequalität mit gutem und leckerem Essen kombiniert werden, ist es unmöglich, nicht zufrieden zu sein. Danke Hiko

World class penne arrabbiata and great service!

We visited them during lunch time on weekday. They have good mittags menu. Food is good . It was a sunny so we sath outside but they have a lot inside seating area too.

We ordered the flamed truffle pasta as it seemed to be their special dish and a pizza. The pizza was good and the ambience was also nice. But the truffle pasta was uneatable, both me and my partner couldn't even have 2 bites of it, it was extremely strong, it felt like I was having strong liquor shots and couldn't taste the truffle or cheese as the alcohol flavour was so strong. We left the entire dish and didn't even bother to pack it and get home. I have had flambé dishes before and none of them tasted so strong of alcohol, there's always a slight flavour of it but not so strong! I also saw two other people leaving behind full plates of their pasta. It's sad because the dish is super expensive and the restaurant didn't seem to care much that we didn't like it.

This is my second time here and I love this place! The service is very good and the food is amazing!

Great Italian restaurant. Great ambience, nice service and, above all, absolutely delicious food. Had the Mezzi Rigatoni with beef fillet tips. Good value for money.

Great food but €9 for a bottle of water is ridiculous.

I loved the salads. We went two days to eat and we liked it very much. I recommend it

Feels like a mafia restaurant 🤭

Toller Abend im Pascarella! Die Location ist cool und einladend, das Personal äußerst freundlich und aufmerksam. Die Zutaten sind frisch, und das Essen ist einfach köstlich! Was will man mehr?

Administrator Alexandra is just a sweetheart 😇🤗 The food is good 👍 The atmosphere is great!

Just unbelievable. Very friendly and attentive service, got a seat straight away, and the food is simply amazing. I was happy before, now I'm in heaven! Thank you Mr. Al Pacino -))) (now say, I'm as old no, beautiful as Alpacino)

The hotel is of high quality and the staff is very friendly. You feel welcome there and not like an outsider. I would like to thank you for the pleasant feeling I was given during my stay.

Unfortunately very disappointing. Judging by the decor and the high-priced menu, we were looking forward to fine Italian cuisine. Unfortunately it's obviously just a tourist trap. The pizza looked thawed - definitely not freshly baked. The salami was a no go - such poor quality - definitely not from Italy. The Caesar salad was cut into chunky pieces, drowned in dressing to cover up the poor quality of the parmesan. We don't understand because the kitchen and most of the service were Italian. With prices for the salad at €15.50 and the pizza at €14.50, it was the disappointment of the day. It's a shame - the service was very hard.

We haven't been to Pascarella for a long time because we didn't like the service. But now I realized that this has developed into a positive thing. Extremely nice, charming waiter, with real Italian humor and a good mood, impressed us. He was professional and attentive. So we had a good appetite and were encouraged to eat. It was worth it, both culinary and human. Thanks Hiko

The welcome in the restaurant was great, but then a waiter came to our table who apparently never learned how to behave towards guests and also how to deal with colleagues in front of the guests. To eat: We only ordered 2 pizzas (salami and parma), but they were completely tasteless. Unfortunately there were no spices. They looked very nice, but unfortunately that's not enough. Unfortunately, every smaller pizzeria can do something like this better. to the service: The waiter was very unfriendly to everyone in the restaurant... (gray hair, gray beard) He treated a very young waitress very briskly and condescendingly and he was also rude to other guests. Something like that shouldn't happen in front of the guests!! A couple didn't want any water or an aperitif, so he opened a bottle of water anyway and poured it. The woman had to tell him again that she didn't want that. Then he took the glass away without a word and left. My wife ordered a bottle of water and I ordered a cola, and he also poured me water even though I didn't want it. The waiter didn't respond to the guests' wishes at all, just did his own thing. Training is essential here. In the end we wanted to pay, got the receipt from him and then he left through a door in front of the kitchen and disappeared. We waited 10 minutes and then went to the bar to complain. Then they got him... Apparently he took a break... Unfortunately for us it was a very disappointing evening, which thank God the Titanic Hotel Bar was able to save.

Expensive, but worth it. The flaming pasta in the cheese wheel was spectacular!

Vandaag hebben we genoten van een heerlijk asperge gerecht bij dit restaurant. Het was een ruime portie en je kon kiezen wat je erbij wilde eten. Eentje nam Parma ham, de andere biefstuk en zelf had ik de zalm gekozen. Goed klaar gemaakt, prettige bediening, leuke ervaring

First-class cuisine, constant service, appropriate wine advice: I have rarely eaten such good Italian food. Whether it's risotto with shrimp or lamb shank with puree, everything is prepared and presented with the finest care. Recommendation!

Erstklassige Küche, permanente Bedienung, passende Weinberatung: Selten habe ich so gut italienisch gegessen. Ob Risotto mit Garnelen oder Lammhaxe mit Püree, alles wird aufs Feinste angerichtet und präsentiert. Empfehlung!

We spontaneously celebrated my mother's birthday on Friday evening. I made a reservation 1 hour in advance. I was spontaneously offered to serve a small tart for dessert for my mother. I found the idea very nice. The cellar Mr. Michalski served us very kindly and attentively. My mother had sole and raved about it. We were very happy with the salami pizza, even for our 6-year-old son. My father wanted the schnitzel with fries instead of potato salad. All wishes were promptly fulfilled. Parmesan spaghetti with truffles was served at the next table. Also looked great with the big cheese (dish was prepared at the place) at the place. All in all a great restaurant.

I was part of a group of 8 friends visiting Berlin for the first time. We all fancied Italian, and agreed to go to Pascarella (Titanic). The decor was beautiful so we had high hopes that the food would be great too. Sadly, we were left extremely disappointed as the food did not nearly meet our expectations. The Vorspeisenplatte (charcuterie/mixed board) starter for the 8 of us cost a whopping €164 and was underwhelming. 6 of the main courses chosen were disappointing, with little depth of flavour and the pasta varying from soggy to overly a la dente. However, the steaks were ok, but at €38 without fries (a further €5.50) this was a rather pricey option. During the course of our 4 day trip we ate in some fantastic restaurants, that represented great value for money and with better service. Therefore I would not recommend visiting the Pascarella restaurant.

Big difference between online menu card and current menu card, both price and content. For example, online 300 g entrecote €32 - today in the restaurant 250 g for €38. Pretty big difference. So chose risotto. The food was delicious. On the menu card in the restaurant it says: Service included. Still, the waiter is offended that I pointed it out.

Friendly welcome. The food came extremely quickly and tasted very good.

We (my 10 year old son) and I ate here today! And we both agree! We ate the best pizza in our lives today ❤️❤️thank you so much!! The service and atmosphere were also great, everyone was nice and friendly!! We'll be back!!Thanks ❤️❤️

The food was delicious, the service shocking. no service.

Very nice and chic atmosphere, but you sink way too much into the benches. You can't sit and eat, just lounge around. Service can be expanded There is neither gluten-free pasta 🍝 nor gluten-free pizza 🍕 But everyone else was happy with the meat and pasta. At the next table there was flambéed pasta with truffles in the Parmiggiano wheel. That looked super tasty. Unfortunately not gluten free either. The prices are quite reasonable...😞

To the cocktail bar (in the hotel): The bartender seemed stressed and was unfocused; we had to repeat or correct an order several times, even though there weren't many guests there. The cocktail glasses were almost half full. A pity.

Here you’ll expect some classy Italian dining. It’s pricey, but you get what you pay. I had their signature dish, pasta flambéed in cheese with truffles. Service was attentive and friendly. Open kitchen and good selection of wine. Highly recommended for a special Italian evening.

Very good Italian cuisine. Fish soup is to die for! One night in Berlin - here!

This is a large spacious restaurant with the tables very well spaced. Ambience is warm and the background music not too loud. The service is good and food is very tasty. However, a bottle of still water cost EUR 8.00 !!!

Authentic Italian food with big portions and good wine.

Wir haben hier eine Pizza und Risotto gegessen. Es hat sehr lecker geschmeckt. Vorspeise und Nachtisch haben von der Größe her auch nicht mehr rein gepasst. Die Weinauswahl ist auch sehr groß. Bei dem Preis, der doch schon etwas höher aber immer noch okay ist, bekommt man ein sehr leckere Speisen und Getränke.

We've been here several times now when we were in the hotel next door. Food was always good. Usually eaten pizza and appetizer. If you like pizza and want to bring a euro or two more with you due to its location in Mitte, you can't go wrong here. The service is always nice too. When it's full it can get louder, otherwise it's fine. We'd love to come back.

Perfect! From the ambience to the excellent pasta, everything was perfect. Portions were plentiful and tasted excellent.

A nice place. Classic. Located in Mitte area of Berlin. No dish less then perfect. The bread at the side was very fresh like just made together with excellent olive oil. We took a starter buratina and 2 pasta meals. In one word... Perfect. The restaurant is a good level restaurant and not trattoria so price is at this level but not exaggerated. Good value for high level food.

Went alone on Valentine’s Day. Service was nice but could be improved. I like the food in general but median+ for black Angus fillet was a bit too hard (my bad). Wanted to have dessert but didn’t have the stomach. Loved the wines I had. ❤️

We went for dinner at Pascarella on three nights. The food was excellent and the waiters did everything to make our visit as good as possible. On the third night we were welcomed back and our waiter even remembered the drink order from the previous day. Here we come again!

Great restaurant with a good selection - priced a little higher. We had the large appetizer platter, truffle pasta, the entrecote and the schnitzel. Everything great! The food took a little longer. But everything was great!

Everything was really great! The food is very tasty and the service is great.

I ordered pizza for the room in the hotel. The pizza was of very good quality and the service was very friendly! Keep it up!

Very stylish, calm and excellent service, the food is superb

It was a dream. The food, the ambience. Just beautiful. We had a really great dinner.

Wir waren letztes Jahr schon mal da und waren begeistert. Dieses mal wurden wir sehr enttäuscht. Pizza war ok, aber nicht der Hammer für den Preis. Die Vorspeisen einfach überteuert. Kellner wirkten leider sehr lustlos und unaufmerksam,versammelten sich ständig an der Bar und unterhielten sich ohne mal zu fragen, ob es uns schmeckt. Die Krönung war,als wir getrennt bezahlen wollten, zunächst ging es angeblich nicht getrennt, dann wieder doch. Mein Mann war schon total genervt. Der Kellner fragte tatsächlich noch ganz frech, wieviel Tip er eingeben soll. Tip ist eine freiwillige Leistung und das sollte man sich verdienen und dementsprechend Leistung zeigen. Zum Schluss wurde laut Kellner eine Flasche Wasser und zwei Gläser Sekt,die nicht mit auf der Rechnung erschien bar abkassiert. Sehr merkwürdig, dass wir hierfür keinen Beleg erhielten. Wir kommen definitiv nicht wieder. Gastronomie geht anders....

Sehr Schönes Restaurant mit extrem professionellen Service. Auch besonders Kinderfreundlich. Das Essen war super!

Sehr authentisch italienisches Restaurant. Normale Preise und sehr leckere Speisen.

Delicious food, exceptional service. Staff were very welcoming. Comfortable but also classy.

Gutes Essen und schönes Ambiente auch die Preise sind für die Qualität voll OK. Nicht OK ist es einem Brot untergejubelt wird und man es mit 5 Euro in Rechnung gestellt kriegt, ob man es will oder nicht. Für ein Restaurant dieses Preisniveaus ist dieses Verhalten ungewöhnlich und hinterlässt einen negativen Eindruck.

Μέτριο. Τα πιάτα δεν είναι κάτι το εξαιρετικό. Η ατμόσφαιρα είναι πολύ καλή έως εντυπωσιακή. Οι γεύσεις όμως αδιάφορες.

Essen war gut, allerdings ließ der Service zu wünschen übrig..: kamen gegen 21:45, also nicht mehr zur Stoßzeit, ergo außer uns 4 weitere Tische. Es hat 20min gedauert bis wir erstmal die Karte bekommen hatten ( obwohl wir vom Kellner zum Tisch geführt worden sind), dann weitere 15min bis wir bestellen konnten… haben während des Essens Getränke nachgeordert, diese kamen gar nicht.. erschienen kurioser weise allerdings auf der Rechnung…

Expérience mitigée dans ce restaurant lors d'un repas en groupe de 7 personnes. Points négatifs : - pour le paiement par carte il nous est imposé de payer avec une seule carte bancaire (montant d'un peu moins de 500euros) alors que des clients à côté ont pu diviser en 3 ou 4 cartes bancaires et que cela ne nous a pas été précisé à la réservation. Pas d'effort commercial pour la gêne occasionnée. - la présence de coulis à base de fraise dans le fondant au chocolat non spécifié alors que c'est allergène - professionalisme du serveur puis indifférence à partir du plat, après une longue attente (comparée au début alors que la salle était loin d'être pleine) il a fallu les solliciter pour avoir la carte des desserts Points positifs : - plat à la truffe avec une belle mise en scène - belle salle propre - cuisine ouverte esthétique - amabilité du personnel sur la première partie du repas et efforts pour parler différentes langues (anglais, allemand, italien)

Insuficient and imposed payment proposals. we had to pay a group note on a single card! while the server was able to make a division for another group! I strongly advise. no commercial gesture, nor proposals of solutions. The waiter is responsible for his own case. Flee!

Nous sommes venus dîner entre amis pour fêter le 1er janvier et avons été au début agréablement surpris par l’établissement. Nous avons malheureusement vite déchanté… bien que le lieu soit plutôt joli avec la cuisine ouverte, et la nourriture plutôt bonne (bien qu’elle ne surpasse pas non plus les attentes quand on prend en considération le prix des plats - en moyenne 30€ pour un plat et 20€ pour une entrée), le service s’est passé de plus en plus mal. Le premier accueil a été relativement chaleureux mais ça n’a fait qu’aller en se dégradant. A partir du moment où nous avons eu nos plats, les serveurs n’ont plus daigné venir s’occuper de notre table (7 personnes) et nous avons eu grand mal à attirer leur attention quand nous en avions besoin. Toutefois, venant du métier, je comprend tout à fait qu’ils aient pu priorisé de nouvelles tables. Le plus inquiétant a été au moment de régler la note (presque 500€), nous avons été forcés de régler en un seul paiement. Nous n’avions pas la possibilité de séparer la note soit disant suite à un problème technique. Notre serveur aurait tout à fait pu rentrer manuellement le montant de la note séparée en 7 et nous n’aurions pas eu à subir les aléas de leurs logiciels… cela s’ajoute malheureusement au fait que la note nous a été donnée sur un carnet de bon sans le détail, que la lumière au dessus de notre table s’allumait et s’éteignait constamment, que le serveur nous a dit à 23h, « il va falloir régler et partir » et que le coulis de fraise (qui est un allergène) n’était pas mentionné sur la carte, nous avons été déçue par cette expérience qui avait pourtant bien commencé. Nous n’avons pas voulu mettre en avant la froideur du personnel car nous avons considéré que c’était une marque de professionnalisme mais tout cela s’ajoutant c’était la mauvaise note de la fin de notre séjour à Berlin. Établissement qui mérite un recadrage sur le service clientèle.

Expérience mitigée dans ce restaurant lors d'un repas en groupe de 7 personnes. Points négatifs : - pour le paiement par carte il nous est imposé de payer avec une seule carte bancaire (montant d'un peu moins de 500euros) alors que des clients à côté ont pu diviser en 3 ou 4 cartes bancaires et que cela ne nous a pas été précisé à la réservation. Pas d'effort commercial pour la gêne occasionnée. - la présence de coulis à base de fraise dans le fondant au chocolat non spécifié alors que c'est allergène - professionalisme du serveur puis indifférence à partir du plat, après une longue attente (comparée au début alors que la salle était loin d'être pleine) il a fallu les solliciter pour avoir la carte des desserts Points positifs : - plat à la truffe avec une belle mise en scène - belle salle propre - cuisine ouverte esthétique - amabilité du personnel sur la première partie du repas et efforts pour parler différentes langues (anglais, allemand, italien)