MS Helgoland Gastro-Service GmbH & Co. KG in Helgoland

Like every year, we start our vacation on the Helgoland. This includes breakfast on board. The prices are reasonable considering that all the food and drinks have to be brought onto the ship. The service is always particularly friendly, and it's fun to have a quick chat. In short, it's the ideal start to the vacation. The return journey is also pleasant. For the outward journey, it's best to order everything (table and food) when booking your tickets. For the return journey, you can book directly on the ship with the friendly ladies and gentlemen in the service department. Unfortunately, for some reason, this isn't possible at the ticket counter, nor by phone or email.

We've been coming to Heligoland for several years (see other reviews). We used to travel by catamaran from Hamburg. The prices were no longer affordable, so we switched to the MS Heligoland. The service throughout the trip, including breakfast reservations (even with special requests), is absolutely excellent, uncomplicated, and simply friendly (whether on-site or over the phone). We were even able to reserve our favorite table in advance (we simply wanted to be able to welcome the exceptionally friendly service staff of the past few years back). We always choose the extensive Captain's Breakfast (note: pre-order; not available on-site). The price is absolutely reasonable (the photo only shows the toppings; bread and rolls are included, of course). In summary: The vacation begins with a very friendly welcome, and the crossing is made very pleasant (weather is a separate issue). We would gladly return anytime. Greetings: The window cleaner and his wife 😉 UPDATE: The boatswain's breakfast (see photo) is also recommended and filling (no wonder with three eggs on bread). And on the way back (book a table), you should definitely try the "Lange Anna" (see photo). It truly deserves its name, is delicious, and thanks to the fries, it's also filling (mayo is served with it, unless you order potato salad, but that should be clear, because it already has mayo on it). It's also good for breakfast, of course. 😋

We've had the pleasure of enjoying the excellent service on board the MS Helgoland many times. The staff are nice, friendly, and helpful. We can only thank you for the amazing service. Just yesterday, on the return trip from the island festival. It's not an easy job, especially with the diverse passengers. Thank you again. We'd love to come back.

Unfortunately, card payments are not possible! These days, this should be possible at sea, too. Remember to bring cash, or you'll be stuck for a dry crossing.

I have nothing to complain about with the team and would generally recommend the breakfast dishes, but unfortunately, if you have limited cash reserves, you won't be able to enjoy them (keyword: raiding your piggy bank). How about an upgrade to the modern age? It's not necessary to offer card payments. As long as there's an internet connection (about halfway through the journey), ordering and paying via QR code, online shop, PayPal, Google Pay, etc. would be possible. That works in Iceland, Thailand, and probably Namibia... Just not in the digital desert of Germany.

Breakfast is negligible. Rolls are a disgrace, taste like they are two days old. Toppings such as sausage, cheese, etc. Okay, but nothing of high quality. However, the prices, no matter what you order, are very “high quality”. Service is hard...

There is nothing nicer than having a nice breakfast on the MS Helgoland after a 4-hour drive.

Absolutely top-notch. There was nothing negative to report on either the outbound or return journey. A very nice, relaxing crossing to Heligoland. The staff was incredibly nice and friendly. Thank you all so much.

The breakfast on board is a pleasant and delicious start to your vacation. Booking in advance is recommended. The hot dishes are also good. The service staff is always very friendly and dedicated to ensuring guest satisfaction.

On board the MS Helgoland, we felt very comfortable at the Knieper Restaurant on both the outward and return journeys. We enjoyed delicious kale and currywurst (each of us for ourselves, of course), and our beer and all other drinks were served quickly and at the right temperature. There was absolutely nothing to complain about. The value for money (€20 for kale, €12 for the really large currywurst) is also absolutely acceptable. Thank you very much, and keep up the good work!!! :-)

The food on the MS Helgoland is simply delicious!

I struggled with the shipping company for a long time, but was enthusiastic about the gastronomy. Thanks to Jessica & Janina + team we had a great time on board the Helgoland. This makes the crossing entertaining and pleasant when you are looked after so wonderfully. You are wonderful!

We've been going to Heligoland for over 10 years and I can't remember having such bad service at the "Knieper". The service person (Janina) behaved extremely unprofessionally. Despite asking three times to pay, we were ignored. The fact that we got up and obviously waited for them didn't matter either. Apparently she wanted to decide for herself when she would cash in on which table! Our family doesn't want to be told when we can pay to go to another place on the ship.

Very good food and drink offerings also on the Nordlicht catamaran. The prices are okay. The staff who serve the guests at the table in the Captain Class are responsive to the passenger, are not too intrusive (on the other hand, but quick once you have ordered) and also talk about Helgoland and the crossing. Anyway, everyone on the catamaran was very friendly, the announcements over the onboard microphone came three times, but they were also interesting.

I can only recommend eating on the ship and not in any restaurant on Heligoland that only caters to mass tourism, which they deal with quickly and unfriendly. I had a great, delicious currywurst with fries and the other dishes looked great too. The service was friendly and attentive.

The food is simply great. Good quality and more than enough to fill you up. The service is extremely friendly and takes great care of every need.

Today we were at Helgpland with my daughter and her carer and the care was so good. We looked after us very well. And felt cared for. I warmly support everyone.

Einfach phantastisch! Die „Beatrice“ der MS Helgoland und ihr Team sind sehr freundlich, zuvorkommend und hilfsbereit. Überhaupt trifft das auf die gesamte Crew zu. Wir haben uns sehr gut aufgehoben und wohl gefühlt! Vielen Dank für die 2 tollen Fahrten, sehr gerne wieder!

Ein schönes Schiff. Gerne wieder

Um nach Helgoland zu kommen, gibt es verschiedene Wege. Für uns der schönste ist die MS Helgoland. Wir sind jetzt das 3. Mal mitgefahren und es war wieder super schön. Wir buchen immer die kulinarischen Tagesfahrten. Hierzu gehört ein Frühstück mit Heißgetränk und auf der Rückfahrt ein Abendessen. Der angenehme Nebeneffekt ist, dass man hier auch einen reservierten Platz im Bord-Restaurant hat. Der Service an Bord ist top. Wir haben die Überfahrt wieder sehr genossen.

Super Tag heute an Board. Sehr freundliches Personal. Sehr leckeres Essen. Preis-Leistungs-Verhältnis stimmte👍

Der Service ist top. Haben für das Restaurant Knieper reserviert und dies auch bestätigt bekommen. Leider sind wir in dem Großraum Restaurant/ Kantine gelandet. Nicht vergleichbar zum gebuchten. Schade, hoffe dass das kein Dauerzustand wird. Hab mich nicht wohl gefühlt zahle gleichen Preis in schlechterer Atmosphäre nur weil Gruppen dort platziert wurden.

Alles Prima Preis / Leistung stimmt...einfache Schiffsgastro halt!

War ein super Tag.... Hatten viel Spaß an Bord.. Personal war sehr freundlich und hilfsbereit.