Möbel Höffner Köln-Rösrath in Rösrath

Very large and beautiful furniture store. The staff are very friendly and helpful. Gladly again.

Great furniture store, we attach great importance to quality and of course prices - we find everything at Möbel Höffner.

We bought a kitchen from the Höffner furniture store in Rösrath in February 2025. The seller, Mr. Mainka, gave us professional and very competent advice. He was very friendly and gave us good advice for the new kitchen. Mr. Mainka took his time with the consultation, had a great deal of specialist knowledge and was not intrusive. We were very satisfied with this seller and would be happy to recommend him.

If you get the right advisor, you will receive excellent service

UNDER NO CIRCUMSTANCES DO YOU ORDER THERE!!! I waited all day today for a couch chair to be returned and exchanged without anyone getting in touch with me. In the end I tried to reach Höffner and didn't even have the chance to choose between keys 1-4 in the voice dialogue telephone system (only 1 worked). Last but not least, I had various employees on the phone, all of them unfriendly and unhelpful. My only request was that an employee deal with the driver service so that I would know whether and when he should come, but apparently that was too much for most people. I will return the piece of furniture and ask for my money back, which I recommend to everyone, as there is no communication between the drivers and the employees, the employees just hang up on you and are unhelpful or simply brush you off.

Super nice and patient employees, especially at the checkout and main information desk. Good service!

Ms. Buntenbroich gave us great advice and made everything possible. We are completely satisfied. Thank you for that.

Disaster I just say delivery and customer service. I ordered a dryer on December 30th, 2024, it was supposed to be delivered in 2 to 3 weeks, then I received an email delivery in the 4KW thought ok, 1 week longer, that's fine, 4KW no one answers, I call 5KW, I'm told we'll call the manufacturer and get back to them, if I hadn't called, I would still be waiting for the call, of course I call, I'm told please call again at the end of 6KW, I'm called, I'm told The manufacturer promised delivery at the end of 7KW but I should report again at the end of 7KW whether the goods were delivered. I will think 10 times about whether I will buy something from you again and if so, recommend you to others.

Unfortunately there weren't enough consultants on site that day. But we still received great advice from Ms. Hermann. She helped us get our dream dining table and chairs. Thanks for that!🙏🏼 Addendum February 10, 2025 After we had such good experiences with the table, we decided to buy a kitchen from Mr. Rickermann and, on the same day, a bed from Mr. Sühl. Both gave us very good advice and further purchases will follow. Thank you for this too 🙏🏼.

It was very good advice and everything worked out great.

The purest catastrophe. The one star goes exclusively to the saleswoman who planned the kitchen with me, that was great. Everything after that was just extremely customer-unfriendly. The kitchen is delivered and assembled, the wrong cabinets were delivered, the next time I tried the wrong cabinet was delivered, the under-cabinet lighting has not yet been installed and the original screw connections were not used for the electrical appliances, so I had to order a Neff employee twice. The e-mail correspondence with Ms. Winker... relatively disinterested, an appointment is made without prior agreement and still no one comes!!! I'm still waiting for a €1000 voucher to be awarded, even though the kitchen has been paid for in full. This will probably only be available upon completion, which is now dragging on for months due to a number of mistakes made by the Höffner company. Ultimately you feel like you've been taken for a ride. update: At least someone has taken care of it now. Wait and see

We received very good advice from Ms. Görtz and are very satisfied. We have now ordered the bathroom furniture as we imagined it. Thank you for the competent advice.

The kitchen department is very large, around 200 kitchens, so there is something for everyone. The staff is always very friendly and helpful.

Great advice from Ms. Buntenbroich

Unfortunately our experience today was not good. There are two stars because both employees were really very friendly. We came to look at a couch we found online. We then decided to buy (which we actually wanted to do online, but were then persuaded by the consultant to do it now because the couch was only available once) and told the consultant that we (two trainees) were planning on financing. He said that none of this was a problem and that it could be done flexibly. The purchase agreement was concluded and then we were sent up to arrange financing. We were then told that trainees fundamentally cannot finance themselves. We should find someone else to finance it or cancel the contract. It's a shame, unfortunately we wasted so much time and ended up going home with our purchase canceled.

Very friendly woman served Buntebroich.

The customer advisor, Ms. Sabine Gerner, gave us professional and friendly advice. We are very satisfied and will shop there again and again.

Ms. Buntenbroich gave us very good advice

I had excellent advice from Mr. Jost. He does his job 100% really well! I can only recommend him. Thank you for the excellent advice!

We bought our nobilia kitchen from Möbel Höffner in December. Ms. Gerner gave us perfect advice and support during the planning. Every wish was fulfilled and Ms. Gerner always thought along and contributed her experience. Thank you very much for that! The subsequent contact with customer service regarding making an appointment etc. was flawless, you could always reach someone there and I was always helped in a very friendly manner. Today (2 months later) our kitchen was built. The fitters were very friendly and also made a very competent impression. Everything fits perfectly and we are super happy!

The advice from Ms. Tüllmann was excellent.

Ms. Buntenbroich gave me very nice and detailed advice. After presenting several options, I decided to purchase.

Tadaaaa!!! With patience and spit, even when everything is on the ground and the situation becomes a bleak disaster, then she appears, the secret furniture fairy from Möbel Höffner. "Problem identified, appointment given, problem averted" This is a completely simplified description of what happens when the customer is willing and Möbel Höffner is given the chance to completely iron out a mistake. Dear Höffner team, colleagues, boss and everyone who was involved in our story, you did a great job! As an old merchant, this made me so happy that I took a handful of kettles and a new couch with me as a thank you. Gladly again, not the stress and fuss, no the great advice that we just received when buying the couch. The best for last, Chapeau dear furniture fairy, that was great cinema. Thanks so much.

Thanks to Mr. Sühl's really friendly and extremely competent advice, we bought a new Tempur bed. It is very rare to enjoy such personal service in times of online shops and call center services. I can only highly recommend the Höffner furniture store and in particular Mr. Sühl's advice on the bed department! More like this and keep it up!

Ms. Buntenbroich gave us very friendly and competent advice. Thank you very much

When we were looking for new office furniture, Ms. Schulz-Bomheuer gave us very good advice and put together the perfect combination for us. We are 100% satisfied and would come again and again.

Very good advice with a lot of patience!

Ms. Buntenbroich is very friendly advice🤝🤝🤝

We received very good advice from Ms. Buntenbroich in the furniture department and are now moving on to the next department. Thumbs up!

You're running wild in the store. But we got a nice display case at the correct price. Large selection. You can almost always find something suitable. When it comes to prices, always ask questions and look carefully (including online). The showcase was originally supposed to cost €1300. Then there was a percentage on site and then after a closer inspection there was another special price with a customer card so that we ended up paying 530. So, pay close attention.

We have often purchased furniture from different categories there - we have always received good advice. Delivery also worked great every time. The main reason for my rating today, however, is the sales employee Mr. Oezkan from the sofa department on the 1st floor. A really competent man who didn't hesitate for a second to step into the breach for us to grant or have granted a discount for our purchase today (new living area). This makes furniture shopping really fun! My partner and I went home with a great feeling and a few little things in addition to buying the couch. I would like to share this experience. I've already heard similar positive things from many friends and colleagues - so it's not an isolated action. Keep it up! Thank you from us - Höffner again and again!

Top advice, all wishes are implemented

Great advice! Very, very nice employee Ms. Buntenbroich! 😀

Ms. Buntenbroich gave me very good professional advice and also had good ideas when choosing colors. As a customer you are in the best hands with Ms. Buntenbroich.

Just disappointed!! We had an appointment to plan a kitchen, drove 100 km, but the lady didn't even bother to draw, even though she knew the budget and dimensions, and blocked everything from the start. Never again Höffner!

Ms. Buntenbroich's advice was very comprehensive and very competent and everything was made clear to her.

Thank you very much for the great advice Ms. Meisengelter Julia

Absolutely competent, very friendly and courteous advice from Mr. Benchiba. Any time!

Always very good service. Furniture is of very good quality.

A well-stocked furniture market where you can also get other household items. Very tidy, fairly priced

Mr. Wilhelm-Josef Sühl Very pleasant and professional advice!!!!

Terrible service. We order a sofa at the end of October and they told us that it would arrive in 8 weeks. We waited and waited in our limbo without receiving any news. Every time we called they told us that they didn't know. Finally today the told us that the sofa will arrive in March. We cancelled the order and won't buy here ever again.

Very quick and extremely friendly and customer-friendly advice from Mr. Dogan, Höffner Rösrath

As always, we received very committed advice. Last year in the lamp department by a very competent employee and now in the carpet department by Mr. Dogan. We are thrilled by the staff's understanding of service and their friendliness. We'll be back 😊

We would like to thank the trainee Mr. Bilal Benchiba. Last Saturday he advised us on putting together a bedroom and after final approval from Ms. Koch, we signed the purchase contract. Despite many questions from us, Mr. Benchiba always remained calm, objective and clarified everything in our interest. We wish you continued fun and success with your training and say thank you again. LG Heiko and Steffi Böhme

Ms. Meisengelter gave us excellent advice when planning our kitchen. A lot of time was taken for our wishes. The advice was very friendly and competent. Highly recommended.

I am absolutely disappointed with my purchase from Höffner. I purchased a display item that has significant defects that were not disclosed to me at the time of purchase. When I wanted to complain about the product, I was refused any return, even though it was clearly a defect. The customer service was uncooperative and not very solution-oriented. I had the impression that they were deliberately trying to brush me off instead of helping me. Such behavior is unacceptable for a company of this size. I definitely won't shop here again and can't recommend it to anyone!

Very friendly staff and very good advice

Received very nice and successful advice from Ms. Buntenbroich

Ms. Buntenbroich, Qualified and good service

Ms. Buntenbroich put a lot of effort into it and gave us very nice advice.

We bought a kitchen here. Ms. Tuellmann was very nice and helped us find a solution to a problem in our kitchen. We were very satisfied with her service and friendliness .❤️We can really recommend her experience in the kitchen😊👍🏻 Mr. Chaieb

I felt very well advised and bought it

Customer service is underground. I received a damaged couch and have now been waiting for the delivery of a promised new couch for over 5 months.

Bought furniture for several thousand euros. 2 deliveries in Cologne went smoothly. At the third appointment, the truck just kept driving, even though I was standing on the sidewalk and wanted to give parking information. Without a holding zone set up, they will no longer deliver. Customer service that is not at all: unfriendly, snippy and by no means solution-oriented. For us it is very clear: no more purchases from Höffner Rösrath.

Super friendly service from Ms. Buntenbroich. He gave us great advice and everything went smoothly.

❤️Many thanks to the expert advisor at Höffner/Rösrath and to the two professional fitters. Everything went smoothly from A to Z. Great team!

We wanted to buy a bedroom and received very competent advice from Mr. Benchiba (trainee). Unfortunately we couldn't cope with the price.

Immediate unloading. Very fast and efficient :-)

Great furniture store, huge selection. Nice, competent employees in the specialist departments. Praise for Mr. Hammes for his excellent advice!

Bought a new box spring bed from Höffner today. Very good advice and service from Mr. Benchiba. Everything was explained in detail and he took a lot of time. What I particularly liked was that when I was lying on the bed for the test, I was able to see whether my back/spine wasn't sinking in too much. Completely satisfied!

Ms. Buntenbroich gave us very good advice

I received super friendly and competent advice from Mr. Michels today! Thank you !

Ms. Buntenbroich gave us very good advice and we decided on two beautiful sofas. Keep it up.

The advice from Ms. Margret Buntenbroich was very good. Friendly and very competent.

Buying a mattress: Very competent advice, patient and relaxed test lying

Very friendly seller. The quality of the furniture we purchased is also very good. If you have a warranty claim, it will unfortunately take some time for a replacement to be delivered. But that's not because of Möbel Höffner

Excellent employee Ms. Meisengelter Julia does an outstanding job. She is extremely professional, friendly and competent. Their commitment and positive charisma leave a lasting impression.

The sales consultant Meisengelter Julia was very friendly, patient and very nice and chose something good for me 😊

We were there half an hour before closing time and bought a table from an employee, which he said we could take with us directly to the warehouse. At the checkout we were then told in an extremely unfriendly manner that it was already closing time in the warehouse and that the cashier also wanted to have a fire evening. Well, let's come back the next day. Unfortunately, our experience with Höffner wasn't any better today. This time we were there several hours before closing time, the warehouse employee didn't return our greeting and was unfriendly. With such unfriendly customer service, this was our first and last purchase from Höffner. I can recommend the Segmüller in Pulheim. It has a similar selection and also nice employees.

The colleague was very courteous and friendly. He gave us very good advice. Gladly again 👍

Kitchen advice from Höffner, 2 hours of wasted time, the price was called to the room without even having discussed the cabinet height, no agreement about drawers/cupboards, let alone electrical appliances. Sink offered without mixing set. Planning on a piece of paper, just floor space of course. Despite sensational discounts, it's €3,000 more expensive than the competition. Thanks for nothing.

An employee recorded a cabinet configuration with an offer for me on a napkin... I didn't feel valued as a potential customer and bought from the competition.

Friendly and very helpful staff. A gigantic selection and above-average quality ❗️It's best to go there specifically and know what you want. Otherwise the variety of goods will overwhelm you.

Selection is uniquely good. The quality of the restaurant has deteriorated greatly. Food cold and now too expensive. That was better once.

The specialist advisor informed me very well. I felt like I was in good hands.

There are few but also one or two very good customer advisors. This undoubtedly includes Mr. Robin Zörner with his many years of professional expertise. He also convinced us 100% with his friendly and absolutely fair way of advising customers. These days you can only find it extremely rarely in furniture stores. This is probably due to the now very poor pay and, on top of that, poor working hours in this industry

We got advice on a new corner sofa. Ms. Buntenbroich gave us competent advice and responded to our needs, so that in the end we found the right corner sofa. Everything required was explained well and adequately. Such as B. the care of the cover.

Great expert advice from Ms. Tüllmann, she had the calmness and competence that we needed.

The best and most beautiful furniture store ever, the advice is also great, great offers and a very large variety of products

Bad service! I arranged a kitchen consultation appointment weeks in advance. When I arrived at the furniture store, no one had time for me and I was "allowed" to attend a phone call between the department head and probably the colleague who was "lucky" enough to catch my eye - quote: "There's no one else there." . You feel really welcome there! It can always happen that someone gets sick, but getting three appointment reminders, please be there on time and then nimenad has time, is really unnecessary. Just call, whether you can do it sooner or later, it's no problem. After waiting for half an hour, I canceled the appointment and left again. Waste of time and I could have done something else nice for the EUR 20 for car sharing. Luckily, there are plenty of other places where you can buy a kitchen. Sorry Höffner, that won't work!

very competent and helpful advice!

Mr Benchiba gave us excellent advice. Thanks to his competent advice, we got a box spring bed with all of our wishes, which also fit our budget. His friendly manner convinced us.

Great range, very good offers and very good, competent and friendly staff. It's always worth a visit and that also applies to the restaurant.

Ms. Buntenbroich gave us very friendly and competent advice when choosing a sofa set. Recommendation!

Very good advice from Ms. Buntenbroich.

Today we received competent and friendly service from Mr. Josef Sühl when purchasing a bed complete with mattresses and motor frame. Thank you very much for that.

Very nice and helpful staff. Good offers and nice items

Ms. Buntenbroich served us very nicely. We found what we were looking for for grandma. Gladly again

Absolute disaster. Rarely have I experienced worse service than from this company. Customer service uses stalling tactics. The complaint has now been going on for 3 weeks. Despite daily calls, promised feedback is not kept. You also don't get written feedback. You get the impression that the employees don't care about customer satisfaction. We are currently considering turning the matter over to our legal defense team. Nobody feels responsible there on their own initiative. Based on my own experience, I can only advise against it. Never again Höffner for us. The negative recommendation also goes out to our circle of friends and acquaintances. Only for fans of anger, stress and high blood pressure.

Big compliments to the sales consultant Ms. Buntenbroich from the upholstery department. She spoke to us in a friendly but unobtrusive manner, quickly understood our needs and specifically selected products that we immediately liked. Even when we changed the model again after she had almost finished entering the order into the system, she remained very friendly, understanding and attentive. Thank you again for this professionalism. We felt very well advised.

Disappointing! You make an appointment for a kitchen consultation, drive through the snow, and then the consultant TS doesn't take you seriously. At first he wanted to brush me off straight away and said that all kitchens would be available for delivery in 4 months and there was basically nothing he could do when I said, let's see what you actually have to choose from. Then he wanted to know my budget. I said that I was offered branded kitchens from Nolte or Nobilia in a kitchen studio for upwards of 3,500 euros without appliances, but let's see what's available here. “Our kitchens start at 7,000 euros, go to Möbel Boss and you’ll find something for 4,000 euros.” He didn't even look at the plan or the size of the kitchen because it wasn't particularly big. The conversation lasted less than 2 minutes. 50% discount on all freely planned kitchens. I came completely for free because the employee couldn't estimate the purchasing power of the customer, either didn't want to or had already sold enough. Either way, absolutely not recommended. When buying a kitchen, I can only advise other local suppliers and to avoid this one.

The furniture store is big. Very large and also very clean. We went for a stroll here today and found a lot of interesting things for ourselves. Ms. Buntenbroich gave us, among other things, very good advice. Not pushy, just nice and competent. We can well imagine buying something here in the near future! The restaurant? It's great! This includes the very nice ambience, the inviting presentation of the food and the surroundings. And that also includes the really nice employees. Important, very important. It tasted delicious and the prices are completely acceptable. The toilet nearby is also a positive thing.

Semran Bhasin looked after us twice and gave us good advice. We were completely happy.

Ms. Bunfenbroich informed us and helped us very kindly 😊🌞

We had a kitchen planned there! The advice was first class! At no point did we have the feeling that we were being talked into anything, but rather it was good, well-founded advice about what made sense and what didn't. Our wishes were implemented 100%. What didn't work was clearly communicated and well justified. Highly recommended, even in contrast to the competitors.

Yesterday we were in the lamp department at Höffner and received excellent advice from Mr. Dogan. Gladly again at any time.

There are good and friendly employees and there are employees who are overwhelmed when there is a high volume of customers. 😎

Ms. Buntenbroich, gave us very good advice and service.

We bought a beautiful upholstered bed with a bed box and were given wonderful advice. Mr. Wilhelm Sühl took a lot of time for us and, according to our financial requirements and "bed ideas", showed us beautiful, suitable beds and gave us expert advice and explained everything. He always pointed out the advantages and supposed “disadvantages”. We followed his recommendation when it came to mattresses. A salesperson who really enjoys his job. We felt very well looked after and are very happy with our choice of bed.