Möbel Höffner Köln-Rösrath in Rösrath

I received very friendly advice from Ms. Buntenbroich and would gladly come again.

Very large...almost too large...you almost feel overwhelmed!!!

Ms. Buntenbroich provided us with very courteous, friendly, and expert advice. We would definitely buy from you and Ms. Buntenbroich again.

Breakfast is great and the ladies in the restaurant are very friendly! I'd love to come back! ⭐⭐⭐⭐⭐

Mr. Sühl took a lot of time on December 1st to provide comprehensive advice regarding the purchase of a bed. The bed will be delivered in a few weeks, and our daughter is very much looking forward to it. Many thanks for the friendly advice. H.W.

Looking for convenience? Plenty of choice.

It's a shame you can't give negative stars. My wife bought a couch there in July 2025. Delivery time was approximately 18 weeks, so early December 2025. We received no updates from Höffner. Our attempts to call them ended with her on hold. On November 29, 2025 (Saturday, around 3:30 p.m.), we sent an email inquiring about the delivery status/date. Less than 15 minutes later, a very nice woman from some call center in eastern Germany called us and informed us that the supplier was now aiming for the 10th calendar week of 2026. As I said, on a Saturday afternoon at almost 4:00 p.m., this employee knew everything about the situation, but Höffner in Rösrath didn't deem it necessary to inform us as customers (our phone number and email address are on file in the purchase agreement). The employee offered us a free cancellation and confirmed it in writing immediately after we agreed. This employee would have deserved 5 stars, but the negatives outweigh the positives. According to the employee, the deposit we paid would be processed immediately. Nothing happened at first. After another email, we were informed that the payment had been processed. It finally arrived in our account on the afternoon of December 5, 2025. Real-time bank transfer seems to be completely unknown to you. Not a word of apology from Höffner for the unpleasant circumstances. We are "suffering" from your company for a long time. Just FYI: We bought a sofa from a competitor in Bornheim on Monday, December 1, 2025, and it was delivered and assembled yesterday, December 9. There is still service 🙂 You can spare us the standard reply that follows almost all negative reviews. After this experience, there will be no further opportunity. 👎

After buying my beloved sofa at Höffner in Rösrath, I also went there for kitchen consultation and planning. Communication, including scheduling an appointment, was completely straightforward and handled digitally. The in-person consultation with Ms. Gerner was incredibly professional. She explained all the important details very clearly and answered all my questions and addressed all my concerns (it's my first time planning a kitchen). I found exactly what I was looking for during my first appointment and, thanks to several promotions, even saved almost 50% off the original price. The selection on-site, the display kitchens, and the entire layout of the truly enormous kitchen department impressed me. I felt like a kid in a candy store! :D The financing options and the kitchen measurements taken in my apartment were also handled very professionally and without any hassle. I can't wait to start cooking in my own kitchen soon! Compared to other well-known furniture stores where I've also had kitchen consultations, I was much happier with the service at Höffner (in Rösrath). I would always go to Höffner again for such projects and have already recommended it to friends.

Unfortunately, it's no longer the "Rösrath Furniture Center" as it used to be. While there's a large selection, it feels like there are hardly any employees or anyone willing to help.

I've been shopping at Höffner for years and have generally been satisfied with the selection and quality. However, today I bought a product that went through the checkout with a higher price than the one marked on the product itself. The cashier's response was curt: either you pay the higher price or you have to cancel your purchase and get a receipt from the relevant department! What kind of business model is that? I ended up paying the higher price because I didn't want to wait in line again, but that's not right, and certainly not in that tone! I've never experienced anything like that in a furniture store before!

Ms. Bundenbroich gave us excellent advice. We're looking forward to the delivery.

Margret Buntenbroich - wow she is too good, she explained us everything about the product and delivery process in very detailed way, even though we are so good at deutsch we are able to follow her clearly. Nice staff

A very large selection, even of items I hadn't previously considered. I went there for a sofa and I have to say I could feel a significant difference in quality between the loss leaders and the mid-range and high-end models. Two salespeople took turns helping me, quite unobtrusively, despite the large crowd. Very pleasant and without any pressure. Sofas were located on two different floors and in three different corners of the store. I'm deducting one star because it takes a lot of time to get an overview and requires a lot of walking. I was there on a weekend and there was a lot of "entertainment" that had nothing directly to do with furniture and home decor. Families with children probably have a harder time here than with the impulse-buy items at the supermarket checkout. Overall, though, it's recommendable, even compared to other furniture stores.

Ms. Sakin strongly advocated for me with the department head. Thank you very much, Ms. Sakin!

I had a relaxed shopping experience at Mr. Sühl's. I'm looking forward to the new mattresses.

Ms. Buntenbroich advised us nicely, kindly and patiently; we are looking forward to the new sofa set.

We had a kitchen design consultation. The consultation was beyond terrible. The consultant was incredibly rude and clearly annoyed with us because he mentioned that he actually had the day off, which was completely out of our hands. When we mentioned the price (which was more than reasonable for a design, even compared to several other kitchen studios), he immediately said he didn't think he could put anything together for that price. Throughout the entire consultation, he made it abundantly clear that we weren't welcome. At the end, when it came to the price, he pressured us to buy immediately without giving us a chance to step back and discuss it with him. After we finished and talked to my boyfriend's sister, we learned that when she had also wanted a kitchen consultation there, she wasn't even offered one because she supposedly had too low a budget, even though it was significantly higher than ours, and she had easily received a consultation at a smaller kitchen studio (which should actually be more expensive) with that budget. I don't understand how anyone can be so rude to their potential customers.

Ms. Buntenbroich sold us two great armchairs. She gave us excellent advice, thank you very much, Stefan Gerken.

Ms. Buntenbroich's advice was very competent.

Our trusted furniture retailer. We've been happily shopping here for decades.

I'm really, really satisfied and highly recommend them to all customers. Go to Mr. Kroll for kitchen planning; he's the best employee there and gave me excellent advice and was very helpful!

Ms. Youkhanna was very competent. Successful sale 😊

Mr. Shmatov gave us excellent advice, we are very satisfied! Thank you so much!!!

Impressive! Highly qualified and dedicated advice, knowledgeable, patient, and with good taste. Compliments to Mr. Sühl and his sales consultant!

A very nice and friendly furniture store. The Christmas market was great, the entertainment was great too – yes, I'm very positively impressed.

For years I bought small items here and generally had a pretty good impression of Höffner. BUT I wouldn't order any larger pieces of furniture here. My advice is: check the purchase contract very carefully! If there's anything in it that wasn't agreed upon, ask about it immediately. Because as long as everything goes smoothly – you're lucky. But as soon as problems arise – good luck :-/ You're constantly chasing after them, departments don't communicate properly with each other, and you're not informed about important things and terms and conditions, or everyone says something different – ​​and the customer has to deal with it. From the moment you get to customer service, no one looks at your individual case or shows any consideration, because you've already been through so much. You're given a curt, impersonal response, referred to the fine print in the terms and conditions, and made to feel like a burden that no one wants to deal with anymore. I don't know if it's really the employees' fault or more the company's policies. In the end, it's just a waste of time, money, and nerves. In this case, I cannot recommend the entire Höffner setup, from the purchase contract to the workshop and customer service.

Many thanks to Mr. Shmatov for the friendly advice and the great solution for the delivery of the bed (narrow street and spiral staircase in the apartment).

Excellent advice from Ms. Bundenbroich. Very friendly and helpful.

I didn't shop, but I think the prices are above average. There's no parking problem, and transportation is very easy.

We would like to sincerely thank Ms. Tüllmann from the kitchen department. Her friendly manner and extensive expertise have already been incredibly helpful. Although we haven't finished our project yet, we wanted to thank her now for her support. We feel we are in excellent hands with her. Thank you very much.

The furniture store is large and offers a huge selection. The consultation process is also good (although over time you get the feeling that the more questions you ask, the more you're getting on the sales staff's nerves). Unfortunately, the sales transaction process is not recommended and disappointing for such a large retailer: 1. Payment by credit or debit card is not possible upon delivery. This is not mentioned beforehand during the sales process. Ultimately, cash payment is the only option for larger sums! 2. Bonus points, offered as a courtesy during sales negotiations, are blocked for months without any notification or explanation. The process of redeeming the points is also (presumably intentionally) bureaucratic and requires several inquiries with customer service and activation codes by mail, which take a long time to arrive. Conclusion: Don't fall for the bonus points! Make sure you have enough cash at home for delivery. Be prepared for somewhat "annoyed" sales staff.

We received excellent advice from Ms. Buntenbroich. 👍 I. Müller

For our move from the Bergisches Land region to Magdeburg, we furnished our new home at Möbel Höffner. We received excellent advice and service in all departments. The kitchen planning and organization with the Magdeburg branch for the kitchen installation, handled by Mr. Driton Haskaj in Rösrath, was absolutely perfect and unbeatable. The installation team did a clean and flawless job. Many thanks again to the employees of your company. We would gladly shop here again.

Zero stars, actually!!! Zero service, and unfortunately, the software and cash register system are stuck in the Dark Ages. We would have liked to buy or order two mattresses for a few hundred euros, but you can only order them in the respective department, where there was no staff available. No luck at the central information desk, even with the item number. Oh well! We'll just go to the more flexible competition. And IF you're lucky enough to be able to order something in the department, you get a ton of paperwork (a pass, A38) and are sent to the information desk, where you get more paperwork to collect, then you're allowed to go to the checkout (to pay), and then at the collection point in the back to pick up your item (if it's in stock) and get even more paperwork. A Stone Age store!

Very friendly advice and a great conversation. Thank you, Ms. Buntenbroich. I would gladly do business with you again.

Huge :) and really friendly, helpful staff. I will definitely come back.

We found Ms. Buntenbroich to be a very competent and friendly advisor. We are very satisfied.

Very friendly and expert advice. Highly recommended.

Good selection. Good restaurant. Ample parking and good motorway access.

Ms. Buntenbroich was very friendly and kind to us and also sold us a lovely armchair. 😃

I find it really beautiful and spacious there; you can find everything there.

I drove there specifically to see a piece of furniture advertised in the brochure. That wasn't possible because it wasn't on display. I went straight back out and drove to another furniture store.

Mr. Wilhelm Josef Sühl took a lot of time for the consultation. We felt well advised and had the impression that his goal wasn't to sell us the most expensive model, but the one that best suited our needs.

Excellent advice from Ms. Buntenbroich. We're really looking forward to our new coffee table. :)

I bought a mattress from Mr. Josef Sühl today and I'm thrilled with the excellent advice I received. All my questions were answered patiently and thoroughly. Mr. Sühl was extremely friendly and knowledgeable, yet not at all pushy – always present, but pleasantly unobtrusive. I felt completely at ease. Thank you so much for this wonderful service!

What good are the best furniture pieces with poor service? When delivering single, small items, the delivery driver simply parks in the middle of the road and calmly sorts the goods inside the vehicle. Who cares about the other traffic? Details will be sent directly to Höffner.

The conversation was very thorough and Ms. Buntenbroich gave us excellent advice. Thank you very much.

Only when absolutely necessary, a wide range of products is available; however, upon delivery or collection, it becomes clear: Berlin is far away, the furniture assembly teams are unqualified, in short, the competitors have better staff.

Full marks! Excellent advice and a completely relaxed atmosphere... We bought several pieces of furniture, but we would especially like to highlight the kitchen purchase (from Mr. Kaya). 👍🏻

I saw the perfect armchair for me at my cousin's house. A Hukla TV recliner in XL, meaning with an extended headrest, deeper seat, and a longer footrest on a star base. So today we drove to Höffner in Rösrath to get some advice on how much this armchair would cost in my desired configuration. We even brought along the headrest from our Hukla sofa, since I wanted the same fabric. We arrived at the TV recliner display and immediately found a consultant. I explained my requirements to him. The answer: "Hukla doesn't make one in your size. I can show you a leather armchair here that would fit." My mention that I had already sat in such a chair was dismissed with "it doesn't exist." We left immediately, because I didn't want a bulky, old-fashioned leather armchair. We then went to a competitor, where a very helpful consultant calculated the exact model I wanted, with my preferred fabric. So it is possible... just not at Höffner. That's a shame, because I actually appreciated Höffner for its large selection.

We received excellent advice today from Ms. Buntenbroich when purchasing a new sofa. The colleague who barged in during a sales consultation and thought he could play the hero almost drove us out of the store. He should probably see a therapist. Thanks to the friendly employee who even completes a job when the computer system crashes.

Pleasant shopping atmosphere! Child-friendly!

I would like to extend my sincere thanks to Mr. Wilhelm Josef Sühl! The consultation in the sleep department was simply superb. Mr. Sühl took a great deal of time, addressed all our wishes and questions, and impressed us with his friendly, competent, and patient manner. I was particularly impressed by his expertise and his ability to explain complex information clearly. He perfectly understood what we wanted and provided us with excellent advice. It's immediately apparent that he is passionate about his work and truly wants the best for his customers. Thanks to his excellent advice, we found exactly the right product and are completely satisfied with our decision. Such a pleasant shopping experience is no longer a given these days!

We bought a recliner chair about two years ago. It broke after 18 months. Then we decided to get a different one. That one broke after only five months. The springs are coming out. In total, we paid over €4,000. I wouldn't buy anything from them again. Customer service didn't even offer an apology.

Thank you for the excellent advice. The Engelbertz Family

Ms. Buntenbroich's advice comes highly recommended. Top-notch, old-school advice, the kind you hardly ever see anymore. Five stars from us!

Ms. Buntenbroich gave us very friendly advice and we bought a very nice coffee table.

Ms. Buntenbroich provided us with the most competent advice I've experienced in a long time. Such expertise is truly rare these days. I will gladly return anytime. Thank you!

Excellent advice from Ms. Buntenbroich!

Very friendly advice and a very large selection; you are not pressured and have enough time to decide.

Saleswoman Ms. Buntenbroich gave us excellent advice. It was a very pleasant conversation!

Mr. Michels is the specialist advisor in the bedding department and gave us very competent and friendly advice.

We bought a sofa and received excellent and very comprehensive advice from Ms. Buntenbroich. Ms. Buntenbroich took a lot of time for the consultation.

I think it's absolutely fantastic how much you can see in different price categories in such a large space.

A huge thank you to Ms. Magdalena Youkhanna at the Höffner furniture store in Rösrath! The service was truly exceptional: competent, friendly, and spot-on. You can tell she knows every piece of furniture inside and out. We found exactly what we were looking for: a beautiful sofa and an armchair that will fit perfectly in our home. Highly recommended. We'll definitely be back! Best regards, Lukasz & Yousri

Ms. Buntenbroich was very friendly and helpful. Delivery could be arranged flexibly.

Mr. Arora was very friendly, very competent, and gave us excellent advice.

Ms. Buntenbroich provided me with friendly and competent advice. She tailored a quote for a sofa model to my exact measurements.

I was at Möbel Höffner today because I intended to plan a new kitchen. My goal was to gather information beforehand about appliances like refrigerators, ovens, cooktops, and microwave combinations, so I could bring specific ideas to my later planning appointment. In the kitchen department, I initially wandered around a couple of times, looking at several kitchens and appliances. I noticed that several salespeople were standing around chatting casually, seemingly with nothing to do. When I finally approached one of the employees to ask a few questions about the displayed appliances, I received only the curt reply: "No, I don't have time for that right now. Please schedule an appointment online." That was it—no explanation, no attempt to accommodate me, not even briefly to help. I would have completely understood if they had been busy. But it was 10:30 in the morning, the department was empty, and it certainly wouldn't have taken them ten minutes to answer some basic questions. Instead, I had the feeling they simply didn't want to deal with me. That's a real shame – because first impressions count. Anyone interested in a kitchen in this price range expects at least a minimum level of customer interest. I'll therefore have my kitchen designed elsewhere.

Ms. Buntenbroich provided us with excellent and friendly advice during the selection and configuration of our new sofa set! We are really looking forward to our new seating.

Ms. Buntenbroich gave us very friendly advice. We are looking forward to the wonderful furniture. Thank you very much.

Many thanks to Ms. Buntenbroich for the excellent advice, we would gladly use her services again, we are already looking forward to our new furniture.

We had a small breakfast today at the Höffner furniture store on the third floor and were very surprised by the food selection; hot food is served continuously until 6 pm.

Products are good. I'm reducing two stars because of their terrible service stuffs. Very unfriendly.

Ms. Buntenbroich gave me very good advice in a calm and patient manner.

Ms. Buntenbroich received friendly and professional advice.

Mrs. Buntenbroich was a very friendly saleswoman and we were satisfied

Yesterday I bought a sofa, a floor lamp, and a rug for my daughter there again. The salesperson from the upholstery department was friendly and competent, followed by the salesperson from the lighting department. And, most notably, the nice lady at the checkout—it couldn't be better! My only criticism is that some furniture from the same manufacturer is a bit cheaper at a competitor, despite all the discounts advertised at Höffner. If they were to cut corners a bit, that would be great! Unfortunately, you get the impression that you're being taken for a ride!

Great selection for almost every budget, large parking lot, good restaurant

We would like to thank Mrs. Buntenbroich for the detailed and friendly advice

Ms. Buntenbroich is a very nice, competent, and friendly salesperson. You feel at ease with her and receive excellent advice. Ms. Buntenbroich takes her time with the consultation and explains everything in detail. Thank you very much for that.

I was in the store to plan a kitchen for my daycare center. From the beginning, I clearly stated that I needed a written quote to submit to the authorities. I also clearly stated my budget right from the start, including the information that this was my absolute upper limit. Nevertheless, they then spent almost three hours planning a kitchen whose final price was over 150% over my budget. It was a simple L-shaped kitchen without upper cabinets, so nothing particularly fancy. The employee initially quoted me a price well above my budget, then gave me a discount of €10,000 "as a gesture of goodwill," which was still significantly too expensive. After a phone call with his supervisor, he finally agreed on a "final price" that was still almost a third over my budget. I then asked if they could offer me a variant within my budget. He said that would only be possible with different fronts, which would require another hour of planning. Since I had already been there for over three hours, I asked for the new quote to be sent to me via email. I then received the reply that prices are generally not given in writing without a signed purchase agreement. If I ran out of time, I would have to make another appointment to plan with the other cabinets. This was completely incomprehensible to me, as the purpose of my visit—a written quote—had been discussed from the beginning. Even more incomprehensible was why I was shown kitchen cabinets and appliances far beyond my budget, even though the budget had been clearly communicated from the start. I had the impression that, as a customer, I was being deliberately manipulated through obvious "price and discount games" and artificial negotiation scenes that seemed more unpleasant than convincing. I lost a total of five hours of time as a result (including travel to and from the store) and ended up without a realistic quote. Overall, a very disappointing and frustrating experience. I would have liked to see more transparency, fairness, and customer focus, especially if you talk openly and honestly about your financial options from the beginning.

Ms. Buntenbroich gave us very insightful and competent advice, and with her help, we found a seating set that exactly matched our wishes and fit our budget. Thank you very much.

Ms. Buntenbroich gave us very good advice during the purchase.

We planned a kitchen with Ms. Gerner on Saturday and were thrilled. After three hours of excellent consultation, we went home with the order for a new kitchen. Ms. Gerner impressed us with her expertise and her unobtrusive manner in guiding us through the incredibly large selection of kitchens. We felt cared for and valued. We highly recommend Ms. Gerner and the team led by Mr. Schäfer. Many thanks Werner and Dagmar Heyduck

Ms. Buntenbroich gave us excellent advice. The couch we wanted met our expectations exactly. Thank you very much.

Ms. Buntenroich served us very well. Thank you for that.

UPDATE FROM OCTOBER 2025: After a pleasant interaction with customer service, we found a good solution, with which I am extremely satisfied. Hence the 4 stars. Unfortunately, my experience wasn't good. I drove 150km to this Höffner store because the product wasn't available for immediate collection at my nearby Höffner. Both the nearby Höffner and a call to the Höffner in Cologne confirmed that I could collect the product the next day after purchase. The next day, I discovered that this was unfortunately not possible, as the warehouse is closed on Saturdays. The salesperson then advertised free home delivery, as if it were a benefit. But it wasn't. I went along with it, so he told me I could expect delivery of the furniture on June 20th. He could see this in the system. The purchase contract stated 14 days. Now it turns out that this isn't the case at all, and I'll have to wait several more weeks. I will no longer support behavior that isn't honest and customer-oriented.

They send the wrong item. Then send a broken replacement and then just ghost you until you are out of warrenty. Even if you visit them in person you just get told nobody is there or that your complained is being processed... for months..

Very competent advice up to the sale, including price negotiations. Thanks go to Ms. Roussoglou.

Very friendly saleswoman Mrs. Buntenbroich

Very friendly and competent advice! Always happy to shop again. We received excellent advice from Ms. Buntenbroich and even made a purchase!

Ms. Buntenbroich gave us friendly and competent advice. We're looking forward to the sofa bed.

Mr. Sühl, as an interior design consultant in the sleeping sector, is a highly qualified salesperson with outstanding technical expertise and excellent advice.

Delivery drivers greet customers unfriendly with the words, "Make us a coffee first." When asked why the delivery time was agreed upon at 1 p.m. but they are delivering at 9 p.m., they do not answer. And for a €10 tip for 10 minutes of work, they do not even say thank you.

About four weeks ago, I ordered a sofa from Höffner, but the initial delivery date was missed. Even though I had taken time off work specifically for this. When I contacted customer service, I received a rude response. It was still within the correct delivery deadline, but they showed zero understanding for taking that day off work specifically for me, and they were also completely unwilling to accommodate me. In other words, customer service was really poor. Then the sofa was delivered, and the delivery service simply wanted me to pay €50 in cash for carrying it upstairs, even though the delivery was included. A real rip-off!

Ms. Buntenbroich, I felt well looked after and advised by her.

Mr. Sühl gave us very good and pleasant advice when purchasing our bed.

We were in the furniture store today as vacationers and could have easily found two exhibits - two chairs - unfortunately only one of the two was apparently available - sad, never going there again.

Large furniture store with a huge selection. Everyone will find what they're looking for here, even at a reasonable price. Large parking lot right next to the store. Definitely worth a visit.