Möbel Höffner Köln-Rösrath in Rösrath

I have changed my mind. I praise Mr. Haji the most. He gave me great advice and I will come back anytime. Great advice.

We purchased several pieces of furniture today and would like to thank Mr. Henrich very much for the extremely competent and friendly sales conversation. With his calm, friendly, and attentive manner, he is a true asset to Höffner.

Very friendly and competent advice. Mr. Sühl took a lot of time for us, and now we hope that everything goes smoothly with the delivery and installation.

Incredibly bad customer service. A package for the new sideboard is missing. When you call, you're told you already have the highboard and they have the right to repair it. They can't say exactly when the missing package will be delivered. They'll call you on Monday, as it's the weekend. Warehouse in Porz and customer service in Saxony-Anhalt 🫣🫣🫣. That was the last time I'd go to this furniture store. I'd already had such trouble with the couch set, and at those prices 😡😡😡😡😡

We purchased a Jette Braid 5 bed from Höffner three weeks ago. Mr. Wilhelm Sühl gave us excellent advice and helped us put together the perfect bed for us. He took a lot of time and made the purchase a truly memorable experience. We can hardly wait for our new bed to be delivered. Many thanks to Mr. Sühl.

The huge selection is sometimes overwhelming, so I always bring plenty of time and always find what I'm looking for! Competent, friendly staff

I had a kitchen consultation with Ms. Sabine Gerner today, and I'm absolutely thrilled! Ms. Gerner took a lot of time, listened to all my wishes and ideas, and created a fantastic kitchen plan for me with great expertise and creativity. Her friendly, patient, and personable manner made the consultation a truly pleasant experience. You can tell she's passionate about her work and has a real feel for functional and aesthetic solutions. Thank you for the excellent advice—I'm already looking forward to creating my new kitchen!

Just to the restaurant. That's great

Competent and detailed advice, very friendly

Was here today because I wanted to buy a kitchen and other furniture. Unfortunately, there was no one to be found who could help, even though it was very empty on a Friday afternoon and the event was running until tomorrow. After I found someone and asked about a kitchen (after 1.5 hours in the kitchen department) I was told that if I wanted to plan a kitchen I had to make an appointment online, it just doesn't work that way. I would actually have liked to at least get some advice, because that's what a furniture store is actually there for and it was still over 3 hours until the store closed. I've bought a kitchen and almost a complete set of furniture here in the past, but if you're being dealt with like that (and obviously don't want to sell anything) I'm happy to go elsewhere in the future. It's a shame, because a few years ago the advice and service here was still very good!

Buy a kitchen at Höffner Rösrath! Ordered kitchen from Mr. Haskay in February after great advice!! The delivery date was met perfectly! The assembly team Kraft and Grahn (506) did a great and clean job, were very friendly and explained everything after completion!! Highly recommended!! Thank you!!!

Very well maintained furniture store, quick, competent advice

The advice and subsequent recommendation from Mr. Sühl in the bed department at Höffner in Rösrath was very detailed and knowledgeable and we really liked it. Excellent advice. Kind regards, Martin Z.

Yesterday (May 4th, 2025) we were at Höffner in Cologne on a shopping Sunday. We made an appointment online with Mr. Kroll to plan a kitchen. Even though it was Sunday, I have to say: Mr. Kroll was friendly, interested and absolutely competent in his field. I've worked in retail for years - but I haven't experienced so much friendliness and competence in a long time! His manager also tried very hard to support us. Mr. Kroll, you are proof that it doesn't apply to everyone when people say that Germany is a service desert. Top job – and thank you for our dream kitchen! If it becomes a kitchen again then Mr. Kroll and the Höffner company!!!!

Very friendly and competent advice in the bed department from Mr. Michels. I'd love to come back.

Everything was great, advice was very good.

Very good advice from Ms. Buntenbroich. Thank you very much!

Good advice from Ms. Buntenbroich

Was there on the bridge day and received great advice on every floor even though I said I didn't want to buy anything at first. I would therefore like to particularly mention the three colleagues Aurora, Buntenbroich and Radi! All three very pleasant and accommodating.

Were looking for a new sofa set. The selection at Möbel Höffner is enormous. We found the right one. Super nice advice from Mrs. Margret Buntenbroich made our purchasing decision easy. Very competent and friendly, making buying furniture fun. See you next time!

This furniture store has its really good sides and unfortunately also very bad sides. First, what I always liked: + The restaurant with delicious and sometimes very good price-performance ratio, the restaurant staff was also consistently nice and friendly, with a few notable exceptions. 4 stars here. + The range is gigantic and really invites you to be inspired, even if not everything suits you in terms of price. 4 stars for this. + The staff on the ground floor refrigerators/washing machines and remaining items department. Very nice people, don't ignore you, greet you nicely, 5 stars. and now the dark side that drags everything down: - Kitchen department: Only after a while, about a complete walk around the department at a strolling pace, will you be spoken to in a friendly manner as you pass by. About the course of the conversation: You always got the feeling that the gentleman had no interest in the consultation at all, rather it was this quick processing without more precise and detailed information with the note that you had to come back for more information. And in the end we neither saw a plan drawn up nor found out an exact price. In short, you could have saved yourself the 15 minutes of “pre-planning” a fictional kitchen. Who knows, maybe I was actually missing the Rolex on my wrist. Well, two days later, another furniture store was happy to have a kitchen sold. - Complaint about damaged goods: Unfortunately, it was also a bad experience and therefore my last experience with the house. If there is any obvious damage during transport, Höffner will kindly refer you to the manufacturer's guarantee. That was new to me until now :D Greetings to customer service.

The sellers are running away.....😬

Everything perfect. Very good advice with subsequent purchase. Gladly again!!

Very nice advice from Ms. Buntenbroich Everything perfect

Three years ago in August I bought a Nobila kitchen unit from Höffner. After a good year, the “coating” on the handles started to peel off in some places. Shortly before the end of the complaint period, I complained to Höffner Rösrath, including photos. A few emails went back and forth, with the result that this was not a reason for a complaint and was normal wear and tear. I didn't do anything more for personal reasons. At the beginning of this year I wrote to the manufacturer Nobila. He recommended that I contact the Höffner-Schönefeld headquarters. He also did not accept the complaint because he was also of the opinion that some of it was due to signs of wear. As a gesture of goodwill, I received a voucher for €100 from Höffner. At least something... My conclusion about Höffner Rösrath and the kitchen purchase: I give the kitchen consultant a 3 (school grade). The initial consultation was ok. When we had further personal questions, the kitchen consultant was not very cooperative and very annoyed. The delivery was within the agreed time. I can only give it a 3 for the structure. I give it a solid 5 for the service and quality management. I still like the kitchen, but if the handles are already closed after two years, I haven't bought good quality from Nobila. If I need a new kitchen again, it won't be from Höffner.

Although I think the store is good, shopping today was just bad! The saleswoman was more concerned with reserving the other customer from another Höffner salesperson than answering our questions. Checkout is an issue in itself, even though I said I would pick up the purchase in 3 hours, I didn't get the ticket to pick up the goods😂 but only the invoice. After that it was only a short time later, incorrect telephone information, re-queuing twice and receiving a bad mood for free because of incompetence😂 In addition to the advice in the electrical department, I also said that a 600 dishwasher is also 600 mm wide, and then I didn't ask the important thing again! So next time I'll seriously consider going there again. The service today was just too bad!

Ms. Buntenbroich helped us a lot to buy a sofa. We find your advice very helpful. We also think she's very nice.

Very nice there. However, we got the couch on offer somewhere else for around half the price and saved around €2000.

Ms. Tüllmann gave us competent advice when purchasing a new kitchen for our prefabricated house. We felt we were in good hands and a lot of time was spent. Ms. Tüllmann was able to explain the pros and cons of many products and materials, which helped us make a decision. Absolutely recommended.

Ms. Buntenbroich perfect work. Simply great

Nice staff, but unfortunately a very unprofessionally run house They don't want to sell you anything 🤷 We wanted new chairs - found some, asked the computer if HÖFFNER in Rösrath had them - the computer said YES! Packed the money and set off; 40 min. 🙄 Was greeted and greeted by what felt like 20 employees. You really feel welcome 😁👍 Unfortunately, the first setback - it feels like there is a total lack of clarity in this building, you feel really overwhelmed when you come in and why is the central information center not centrally at the entrance but in the middle of the building? HÖFFNER probably only understands that himself... The gentleman at the information desk was also very friendly and showed us the way. Arrived on the 1st floor, found an employee (again warmly greeted) and presented the request including the item number. The good woman checked directly on the PC – YES, it’s there, hurrah! – But no, you can’t look at it, it’s packed in the warehouse. How now is there, but is hidden in the warehouse? If you can't get to it, you can't look at it - what's going on here??? The employee apologized and showed understanding - there was no choice but to pack up the money again and leave disappointed. HELLO FURNITURE HÖFFNER! CUSTOMER wanted to buy! 🤦‍♂️ Some people can be happy that they don't work in our company... CONCLUSION – drove for over an hour, wasting time, gas and money. FURNITURE HOPENER? No, that's enough for now... other furniture stores probably also have nice chairs and they might be more interested in selling them, so we'll just try it after Easter. There are two stars only for the nice employees, otherwise MINUS 5 stars because MÖBEL HÖFFNER senselessly costs you time and money due to its unprofessionalism.

Praise and thanks for your employee, Ms. Gerner Ladies and Gentlemen I would like to take this opportunity to express high praise and a heartfelt thank you to your employee, Ms. Gerner. Ms. Gerner gave us extremely friendly, humorous and remarkably patient advice when choosing our new kitchen. Thanks to their competent support, we felt completely comfortable and in good hands throughout the entire decision-making process. Your positive charisma and your feeling for our wishes played a key role in ensuring that we were ultimately very satisfied not only with the kitchen, but also with the entire experience with you. It's nice to see that you have employees like Ms. Gerner on your team - a real asset for your company! Best regards Mustafa Duzgun

Really big selection, you'd be able to find what you're looking for, but the prices are pretty high

Very nice and competent lady Thank you very much for everything

Ms. Buntenbroich was very nice and gave us very competent advice Always my pleasure...

We had very good, detailed advice from Mr. Sühl. Highly recommended

Very nice lady and good impression. Thank you very much for everything.

On March 15th I was promised delivery of a corner couch for April 14th, whereupon I ordered the bulky waste for April 14th. ordered. Whoever didn't come was my couch. When I asked, I was told the earliest delivery would be May 15th. What a sh...... customer service. Easter is just around the corner and visits from children and grandchildren have to be canceled due to a lack of seating. Retailers shouldn't be surprised if more and more orders are being placed over the Internet. They are always on time

I would like to thank Ms. Buntenbroich for the excellent advice and friendly service. She took a lot of time, listened to all my requests and impressed me with her specialist knowledge and very pleasant demeanor. Thanks to their support, I found exactly the furniture that suits me perfectly. I can only recommend Ms. Buntenbroich! Thank you for the great experience!

DANGER! Before you shop here: There is a 10% 🤣 cancellation fee if you want to return something. Even with unopened goods! I wouldn't/won't shop here! In addition, the prices here are pretty exorbitant anyway.

Unfortunately very unfriendly employees who can't even say hello.

Huge selection in all living areas. Unfortunately, it is often difficult to find help. No contact to be found anywhere. The restaurant offers a selection of dishes, most of which are very tasty. So far it has always been easy to find a place. The tables could be cleaned a little more often.

Even the kitchen turned out nice but our advisor wasn't the best and had trouble with the paperwork.

We bought a box spring bed from Schöner Wohnen for just under €2000 and that with a percentage. However, after 6 months we have a cool situation. Statement that we don't turn and wash enough even though we do everything according to the instructions. Now we will try through a lawyer. Great customer service!

Thank you very much for the friendly and competent Advice. Ms. Walkiewicz

New furniture, very nice advice from Ms. Buntenbroich. There is joy there.

Advice from Ms. Buntenbroich was smooth and professional, very friendly and competent. We are very satisfied and look forward to our new furniture.

The discount promotions are often very opaque, so that in some cases the employees cannot provide any information as to whether a specific item is part of the promotion. You will then find out at the checkout. Otherwise a nice furniture store with a good selection.

On April 5th, 2025 we went to Möbel Höffner looking for our future bedroom. After we were able to take our time to get an overview of the bedroom department, which wasn't that easy given the wide selection of attractive variants, we were finally rewarded with a hit. Luckily for us, what we still needed was a knowledgeable interior design consultant. And luckily, Mr. Sühl showed up. A competent and friendly employee and old hand of the house who took care of us. And that was a good thing, because I had retrained as I am now and made the mistake right from the start of expecting our future oak bed to have an alder cupboard. What got me there? Thanks to Mr. Sühl, our (my) mistake was corrected immediately. He showed us a cupboard that matched the bed and the possible variants you could choose from. Thanks to Mr. Sühl, who pointed this out to us, we were able to benefit more than from this account. In the end, we finally found exactly the right and friendly interior design consultant in Mr. Sühl, who gave us customer-oriented advice thanks to his noticeably long-standing expertise. We would have liked to see this in other furniture stores in the past. We also had the right contact person in the right place at the right time in Mr. Sülz and, last but not least, Ms. Koch during the purchase process. We would be happy to come back in the future and recommend your hotel and especially Mr. Sühl and his friendly colleague Ms. Koch. Thank you Carmela and Uli Reinke

We were very satisfied with the excellent advice from Ms. Buntenbroich regarding our new living area. She was very patient and explained everything to us in detail. We enjoyed buying from her!

Bought a new sofa with special dimensions. We received wonderful and comprehensive advice from Ms. Buntenbroich, who left nothing to be desired. Absolute recommendation!!! Gladly again ☺️☺️

A furniture department store that was deserted because of the nice weather and yet none of the salespeople present could bring themselves to show us a particular cabinet. After a lot of running across two huge floors, when we asked, we were given at least a rough direction in which he could be found. When it was bought twice (because the quality is really good for the price), things became very friendly again. Conclusion: Quality is good, service concept can be improved.

Never again Höffner! I have never experienced so much ignorance and lack of service! The purchase of a wall unit turned into a drama when I added delivery and assembly as discussed with the saleswoman. Unfortunately, no one at Höffner was able to process this information. 10 days later, when I asked about the 20th time, they said the goods were available for pickup. Until someone answered the phone who could finally give the date for delivery and assembly. Unfortunately, the team of fitters came on the day in question (very unfriendly), but unfortunately the goods were not there!!! So I asked again by phone. When I found out that the goods were still in Rösrath, I canceled them because, despite so much incompetence, I had finally had enough. Höffner brazenly also charges cancellation fees for this non-performance, compensation would probably be more appropriate for phone calls, time and hassle!!!

Large selection. Friendly staff.

Ms. Buntenbroich gave me very competent advice. Very friendly when dealing with customers. I can recommend it.

Very nice contact, thank you for the nice advice from Ms. brunchenbroit

Mr. Josef Sühl is a top consultant, an even better salesman and a very nice person. Thank you very much

Incredibly busy. But a cashier named Ms. Gebara was very helpful and courteous despite being very stressful. Thank you very much for that

I recently had the pleasure of shopping at the furniture store and would like to especially commend the cashier, Ms. Gebara, for making my visit a pleasant experience. She was extremely friendly and helpful, which made the entire checkout process very pleasant. Her positive attitude and smile immediately created a pleasant atmosphere. She was also very efficient and patiently answered all my questions. It's nice to see how dedicated employees can enrich the shopping experience. I can only say: Thank you for the great service!

Ms. Buntenbroich gave us very good advice

Very friendly and professional advice from Ms. Buntenbroich

We ordered a table and 6 chairs 8 weeks ago. 4 chairs were already there. After 8 weeks of waiting, the table and 2 chairs just arrived. Customer service is abysmal. Now we have to wait another 8 weeks for the 2 missing chairs to arrive. Customer service isn't responding to me. If you want unnecessary stress, feel free to buy your items from Höffner.

I had the pleasure of being served by Ms. Gebara at Höffner and I can only report positive things. She was extremely competent and friendly, which made my purchase a completely successful experience. Ms. Gebara took the time to respond to my wishes. Their expertise and commitment were impressive. It's nice to see how much emphasis she places on customer satisfaction. I can only warmly recommend her and look forward to my next visit to Höffner!

We would like to sincerely thank Mr. Thomas from Höffner! From the very first moment, the consultation was not only extremely competent but also pleasant; no pressure, no pressure. Instead, we had all the time in the world to make our decisions in peace. Mr. Thomas took plenty of time to listen to our wishes, was flexible, and had great ideas that even exceeded our expectations. He is very customer-oriented, authentic, and absolutely reliable. Even when we had to postpone the construction of our kitchen for a whole year, it wasn't a problem; he always remained understanding and solution-oriented. You wish you had such consultants! Thank you for the honest and personal support. I highly recommend him!

We bought chairs and had very nice, competent advice

Large selection, boss very nice, the seller too, good advice, pleasant atmosphere. Thank God it's not a junk shop...Only the path to the exit is adventurous and long. It's best to take food with you😁 The location upstairs is good and the atmosphere is also nice. Good address for those looking for furniture...

We received very friendly and competent advice from Ms. Buntenbroich

Ms. Buntenbroich gave us friendly advice.

Good advice, large selection of furniture and accessories

Huge selection and affordable even for those on a tight budget.

Large and interesting assortment, very nice and helpful service. Shopping ended successfully.

We were very satisfied with the advice and then purchased the item.

Sales instead of advice!! Unfortunately, my kitchen planning experience was anything but pleasant. The seller didn't seem to have much of his own ideas and was more interested in getting a deal done as quickly as possible rather than giving us comprehensive advice. Instead of guiding us through the planning process, we were simply left alone at times. When I asked for one night to think about it - it was a major investment - I was heavily pressured to buy straight away. This went so far that the tone became unfriendly and disrespectful. Putting customers under pressure in this way is an absolute no-go for me. I cannot recommend this provider under any circumstances and would prefer to give zero stars. If you are looking for serious and customer-oriented advice, you should look elsewhere.

Ms. Buntenbroich treated us very competently and friendly advice.

Very friendly, courteous and competent advice from Ms. Buntenbroich when purchasing furniture for the dining and living room. We will be happy to contact this employee again for further purchases.

Yesterday we were at the Höffner furniture store We needed replacement parts of our kitchen. Ms. Gerner's advice and suggestions were excellent. Ms. Gerner was extremely competent and she worked with us to find very appealing solutions. Her friendly and calm manner made shopping a very pleasant experience. Our heartfelt thanks for that. Trees family

Anyone looking for furniture there is sure to find what they are looking for in every price range. However, you should either know exactly what you are looking for or make it a day trip. The business size is incredible; you should be good on foot.

Very good, competent and friendly advice from Ms. Margret Buntenbroich. Gladly again and again.?

After I had looked around carefully and decided on a model, I received excellent, expert and very friendly advice from Ms. Buntenbroich! Gladly again and again!

Our wishes were responded to very positively and Mr. Michels thought of things when buying a bed that you wouldn't even have considered. We feel in good hands there so far.

Very pleasant advice and sales situation. Thank you Mr Tatla!

Very nice and friendly advice from Ms. Buntenbroich, great!!

Friendly advice from Ms. Buntenbroich.

Ms. Buntenbroich gave me very friendly and competent advice, thank you very much. I'd love to come back.

Everything was great. Good advice and that on Rose Monday. Keep it up Bilal Benchiba

We received competent advice from Mr. Sühl and are very satisfied with the Tempur mattress and the matching electric plate frame. You don't buy a new bed that often and it's important to get good advice from a specialist retailer. 100 points from us!

Disaster I just say delivery and customer service. I ordered a dryer on December 30th, 2024, it was supposed to be delivered in 2 to 3 weeks, then I received an email delivery in the 4KW thought ok, 1 week longer, that's fine, 4KW no one answers, I call 5KW, I'm told we'll call the manufacturer and get back to them, if I hadn't called, I would still be waiting for the call, of course I call, I'm told please call again at the end of 6KW, I'm called, I'm told The manufacturer promised delivery at the end of 7KW but I should report again at the end of 7KW whether the goods were delivered. Update. Thank you very much for the nice phone calls Fr Siebertz and for taking my matter forward.

Although understaffed, those present in the kitchen department were very friendly.

Hello, I bought from Buntenbroich. They treated me well and I am very happy

Ms. Buntenbroich was very friendly to us advise. Thank you.

I would recommend Höffner. There are different types of furniture here.

I think it's very good that Möbel Höffner Rösrath gives non-profit associations the opportunity to collect donations for their association 😊

Very good and friendly advice, also very accommodating. Always happy! 😇 Thank you for the detailed advice!

Mr. Benchiba gave me very good advice, as I would expect from a good specialist advisor and salesman You can see from the man that she is developing forward for generations

Really as a last resort here. Bought the sofa and signed the contract. Cushions are missing from delivery... and will not be replaced... Egzon Quini Attention, not recommended to buy from this gentleman

Unfortunately it is a bit big and therefore confusing. Employees were very difficult to find. If you were standing at an information desk to order a sofa, the three employees of the furniture store were standing 3 meters away and audibly talking privately. We had contacted one of them beforehand and so he knew that we had chosen a sofa. Instead of speaking to us as we waited at the counter/desk, we continued to chat. The employees only ended the conversation when spoken to. Unfortunately, the restaurant was already closed at 6:30 p.m

We can highly recommend the Höffner Cologne team, super nice, fast, punctual and charming construction team! We are thrilled and are already looking forward to our next purchase ;-).

A great furniture store👏with a large selection, beautiful departments😉, great DEKO, nice salespeople, a children's area to play in🥳 and a restaurant with a wide range of offerings😋... A completely successful Saturday visit to look at furniture👍😉!!! (02/22/2025)

Large furniture store with friendly employees and good service

Mrs. Buntenbroich has me very friendly and courteous advice. Thank you.