Möbel Höffner Köln-Rösrath in Rösrath

Large and interesting assortment, very nice and helpful service. Shopping ended successfully.

We were very satisfied with the advice and then purchased the item.

Sales instead of advice!! Unfortunately, my kitchen planning experience was anything but pleasant. The seller didn't seem to have much of his own ideas and was more interested in getting a deal done as quickly as possible rather than giving us comprehensive advice. Instead of guiding us through the planning process, we were simply left alone at times. When I asked for one night to think about it - it was a major investment - I was heavily pressured to buy straight away. This went so far that the tone became unfriendly and disrespectful. Putting customers under pressure in this way is an absolute no-go for me. I cannot recommend this provider under any circumstances and would prefer to give zero stars. If you are looking for serious and customer-oriented advice, you should look elsewhere.

Ms. Buntenbroich treated us very competently and friendly advice.

Yesterday we were at the Höffner furniture store We needed replacement parts of our kitchen. Ms. Gerner's advice and suggestions were excellent. Ms. Gerner was extremely competent and she worked with us to find very appealing solutions. Her friendly and calm manner made shopping a very pleasant experience. Our heartfelt thanks for that. Trees family

Very friendly, courteous and competent advice from Ms. Buntenbroich when purchasing furniture for the dining and living room. We will be happy to contact this employee again for further purchases.

Anyone looking for furniture there is sure to find what they are looking for in every price range. However, you should either know exactly what you are looking for or make it a day trip. The business size is incredible; you should be good on foot.

After I had looked around carefully and decided on a model, I received excellent, expert and very friendly advice from Ms. Buntenbroich! Gladly again and again!

Very good, competent and friendly advice from Ms. Margret Buntenbroich. Gladly again and again.?

Our wishes were responded to very positively and Mr. Michels thought of things when buying a bed that you wouldn't even have considered. We feel in good hands there so far.

Very pleasant advice and sales situation. Thank you Mr Tatla!

Lots of selection at good prices

Friendly advice from Ms. Buntenbroich.

Very nice and friendly advice from Ms. Buntenbroich, great!!

Ms. Buntenbroich gave me very friendly and competent advice, thank you very much. I'd love to come back.

Everything was great. Good advice and that on Rose Monday. Keep it up Bilal Benchiba

Although understaffed, those present in the kitchen department were very friendly.

Disaster I just say delivery and customer service. I ordered a dryer on December 30th, 2024, it was supposed to be delivered in 2 to 3 weeks, then I received an email delivery in the 4KW thought ok, 1 week longer, that's fine, 4KW no one answers, I call 5KW, I'm told we'll call the manufacturer and get back to them, if I hadn't called, I would still be waiting for the call, of course I call, I'm told please call again at the end of 6KW, I'm called, I'm told The manufacturer promised delivery at the end of 7KW but I should report again at the end of 7KW whether the goods were delivered. Update. Thank you very much for the nice phone calls Fr Siebertz and for taking my matter forward.

We received competent advice from Mr. Sühl and are very satisfied with the Tempur mattress and the matching electric plate frame. You don't buy a new bed that often and it's important to get good advice from a specialist retailer. 100 points from us!

Ms. Buntenbroich was very friendly to us advise. Thank you.

Hello, I bought from Buntenbroich. They treated me well and I am very happy

I would recommend Höffner. There are different types of furniture here.

Very good and friendly advice, also very accommodating. Always happy! 😇 Thank you for the detailed advice!

I think it's very good that Möbel Höffner Rösrath gives non-profit associations the opportunity to collect donations for their association 😊

Mr. Benchiba gave me very good advice, as I would expect from a good specialist advisor and salesman You can see from the man that she is developing forward for generations

Unfortunately it is a bit big and therefore confusing. Employees were very difficult to find. If you were standing at an information desk to order a sofa, the three employees of the furniture store were standing 3 meters away and audibly talking privately. We had contacted one of them beforehand and so he knew that we had chosen a sofa. Instead of speaking to us as we waited at the counter/desk, we continued to chat. The employees only ended the conversation when spoken to. Unfortunately, the restaurant was already closed at 6:30 p.m

Really as a last resort here. Bought the sofa and signed the contract. Cushions are missing from delivery... and will not be replaced... Egzon Quini Attention, not recommended to buy from this gentleman

We can highly recommend the Höffner Cologne team, super nice, fast, punctual and charming construction team! We are thrilled and are already looking forward to our next purchase ;-).

A great furniture store👏with a large selection, beautiful departments😉, great DEKO, nice salespeople, a children's area to play in🥳 and a restaurant with a wide range of offerings😋... A completely successful Saturday visit to look at furniture👍😉!!! (02/22/2025)

Large furniture store with friendly employees and good service

Very nice and competent young man!

We would like to thank Ms. Margret Buntenbroich for her good advice, for her patience and calmness without stress...

The advice is very friendly and helpful. We felt very comfortable

Ms. Buntenbruch gave us competent and warm advice and made buying furniture an extremely pleasant experience.

Mrs. Buntenbroich has me very friendly and courteous advice. Thank you.

Beautiful furniture store with a very good selection and always great promotions. We got an offer for a sofa set and received competent and very friendly advice from Ms. Buntenbroich, absolutely recommended.

Everything was great, I can only recommend it.

After I had already bought a bedroom cupboard and furniture for the living room from Höffner, I actually wanted to buy a kitchen. An appointment for a consultation at home was canceled due to illness, but that can happen. When I wanted to make a new appointment a few days later, nothing worked. Called, I've been waiting for a call back for about a week now, I'm told online that I already have an appointment. Customer service is different! There are other furniture stores. Thanks for nothing!

My review is just based on the collection and the prices I have observed. Of course, I didn’t buy anything from here and so I cannot rate the service. Great variety of collection and prices are little high than others. I heard from my friend that quality is good for few items for that price. And, they also offer 40-50% discounts some times and of course, conditions apply.

Everything is great The food in the restaurant was great.

Great house Clear and comfortable. We decided on an Artone mattress and are pleased that everything worked out.

We bought a bedroom from Mr. Ziegenhon on February 15, 2025 and are beyond happy. Despite the waiting time, we are now looking forward to it. LG

Hello dear Höffner team, I would like to thank Mr. Ziegenhon for the great advice he gave us extensively. We'd love to come back.

We bought a bedroom from Uno from you and are thrilled with the friendliness of the staff. Mr. Ziegenhon and Ms. Koch were able to convince us even though we didn't want to spend that much. Thanks

Yesterday I was at the Rösrath house and bought a swivel chair. I received expert advice from a very nice lady and would buy a swivel chair from you again at any time. Shopping is really fun.

I had a free kitchen planned and received detailed advice in several appointments. The selection and options are huge. Ms. Meisengelter took over the final planning after the kitchen measurements and implemented it wonderfully, found good solutions for my wishes and gave me absolutely competent advice. All employees and of course Ms. Meisengelter in particular took a lot of time and last but not least, I was granted an additional discount. Now we have to wait until the kitchen is finished and can be delivered. I can definitely recommend the kitchen department at Höffner, but especially the professional and friendly advice from Ms. Meisengelter.

The customer service is simply a disaster. Bought a sofa only to have problems with it and when the two years are up there's nothing you can do even though it's basically the third sofa. Refund not possible.

Lots of choice. But you also notice the pressure that is on the consultants.

A furniture store like any other. Always the same goods in all furniture stores.

Ms. Buntenbroich gave us very competent and friendly advice.

Nice staff, friendly customer service and professional expertise

We had very good advice from Ms. Buntenbroich. That's why we made an impulse purchase.

The advice was very friendly and... Professional, we'll be happy to come back to Ms. Buntenbroich. Thank you.

Great furniture store, we attach great importance to quality and of course prices - we find everything at Möbel Höffner.

We bought a kitchen from the Höffner furniture store in Rösrath in February 2025. The seller, Mr. Mainka, gave us professional and very competent advice. He was very friendly and gave us good advice for the new kitchen. Mr. Mainka took his time with the consultation, had a great deal of specialist knowledge and was not intrusive. We were very satisfied with this seller and would be happy to recommend him.

Very large and beautiful furniture store. The staff are very friendly and helpful. Gladly again.

If you get the right advisor, you will receive excellent service

UNDER NO CIRCUMSTANCES DO YOU ORDER THERE!!! I waited all day today for a couch chair to be returned and exchanged without anyone getting in touch with me. In the end I tried to reach Höffner and didn't even have the chance to choose between keys 1-4 in the voice dialogue telephone system (only 1 worked). Last but not least, I had various employees on the phone, all of them unfriendly and unhelpful. My only request was that an employee deal with the driver service so that I would know whether and when he should come, but apparently that was too much for most people. I will return the piece of furniture and ask for my money back, which I recommend to everyone, as there is no communication between the drivers and the employees, the employees just hang up on you and are unhelpful or simply brush you off.

Super nice and patient employees, especially at the checkout and main information desk. Good service!

Ms. Buntenbroich gave us great advice and made everything possible. We are completely satisfied. Thank you for that.

Unfortunately there weren't enough consultants on site that day. But we still received great advice from Ms. Hermann. She helped us get our dream dining table and chairs. Thanks for that!🙏🏼 Addendum February 10, 2025 After we had such good experiences with the table, we decided to buy a kitchen from Mr. Rickermann and, on the same day, a bed from Mr. Sühl. Both gave us very good advice and further purchases will follow. Thank you for this too 🙏🏼.

We received very good advice from Ms. Görtz and are very satisfied. We have now ordered the bathroom furniture as we imagined it. Thank you for the competent advice.

The purest catastrophe. The one star goes exclusively to the saleswoman who planned the kitchen with me, that was great. Everything after that was just extremely customer-unfriendly. The kitchen is delivered and assembled, the wrong cabinets were delivered, the next time I tried the wrong cabinet was delivered, the under-cabinet lighting has not yet been installed and the original screw connections were not used for the electrical appliances, so I had to order a Neff employee twice. The e-mail correspondence with Ms. Winker... relatively disinterested, an appointment is made without prior agreement and still no one comes!!! I'm still waiting for a €1000 voucher to be awarded, even though the kitchen has been paid for in full. This will probably only be available upon completion, which is now dragging on for months due to a number of mistakes made by the Höffner company. Ultimately you feel like you've been taken for a ride. update: At least someone has taken care of it now. Wait and see

It was very good advice and everything worked out great.

Great advice from Ms. Buntenbroich

Unfortunately our experience today was not good. There are two stars because both employees were really very friendly. We came to look at a couch we found online. We then decided to buy (which we actually wanted to do online, but were then persuaded by the consultant to do it now because the couch was only available once) and told the consultant that we (two trainees) were planning on financing. He said that none of this was a problem and that it could be done flexibly. The purchase agreement was concluded and then we were sent up to arrange financing. We were then told that trainees fundamentally cannot finance themselves. We should find someone else to finance it or cancel the contract. It's a shame, unfortunately we wasted so much time and ended up going home with our purchase canceled.

Very friendly woman served Buntebroich.

Ms. Buntenbroich gave us very good advice

I had excellent advice from Mr. Jost. He does his job 100% really well! I can only recommend him. Thank you for the excellent advice!

The customer advisor, Ms. Sabine Gerner, gave us professional and friendly advice. We are very satisfied and will shop there again and again.

We bought our nobilia kitchen from Möbel Höffner in December. Ms. Gerner gave us perfect advice and support during the planning. Every wish was fulfilled and Ms. Gerner always thought along and contributed her experience. Thank you very much for that! The subsequent contact with customer service regarding making an appointment etc. was flawless, you could always reach someone there and I was always helped in a very friendly manner. Today (2 months later) our kitchen was built. The fitters were very friendly and also made a very competent impression. Everything fits perfectly and we are super happy!

The advice from Ms. Tüllmann was excellent.

Ms. Buntenbroich gave me very nice and detailed advice. After presenting several options, I decided to purchase.

Tadaaaa!!! With patience and spit, even when everything is on the ground and the situation becomes a bleak disaster, then she appears, the secret furniture fairy from Möbel Höffner. "Problem identified, appointment given, problem averted" This is a completely simplified description of what happens when the customer is willing and Möbel Höffner is given the chance to completely iron out a mistake. Dear Höffner team, colleagues, boss and everyone who was involved in our story, you did a great job! As an old merchant, this made me so happy that I took a handful of kettles and a new couch with me as a thank you. Gladly again, not the stress and fuss, no the great advice that we just received when buying the couch. The best for last, Chapeau dear furniture fairy, that was great cinema. Thanks so much.

Thanks to Mr. Sühl's really friendly and extremely competent advice, we bought a new Tempur bed. It is very rare to enjoy such personal service in times of online shops and call center services. I can only highly recommend the Höffner furniture store and in particular Mr. Sühl's advice on the bed department! More like this and keep it up!

Ms. Buntenbroich gave us very friendly and competent advice. Thank you very much

When we were looking for new office furniture, Ms. Schulz-Bomheuer gave us very good advice and put together the perfect combination for us. We are 100% satisfied and would come again and again.

Very good advice with a lot of patience!

Ms. Buntenbroich is very friendly advice🤝🤝🤝

We received very good advice from Ms. Buntenbroich in the furniture department and are now moving on to the next department. Thumbs up!

We have often purchased furniture from different categories there - we have always received good advice. Delivery also worked great every time. The main reason for my rating today, however, is the sales employee Mr. Oezkan from the sofa department on the 1st floor. A really competent man who didn't hesitate for a second to step into the breach for us to grant or have granted a discount for our purchase today (new living area). This makes furniture shopping really fun! My partner and I went home with a great feeling and a few little things in addition to buying the couch. I would like to share this experience. I've already heard similar positive things from many friends and colleagues - so it's not an isolated action. Keep it up! Thank you from us - Höffner again and again!

You're running wild in the store. But we got a nice display case at the correct price. Large selection. You can almost always find something suitable. When it comes to prices, always ask questions and look carefully (including online). The showcase was originally supposed to cost €1300. Then there was a percentage on site and then after a closer inspection there was another special price with a customer card so that we ended up paying 530. So, pay close attention.

Great advice! Very, very nice employee Ms. Buntenbroich! 😀

Top advice, all wishes are implemented

Ms. Buntenbroich gave me very good professional advice and also had good ideas when choosing colors. As a customer you are in the best hands with Ms. Buntenbroich.

Just disappointed!! We had an appointment to plan a kitchen, drove 100 km, but the lady didn't even bother to draw, even though she knew the budget and dimensions, and blocked everything from the start. Never again Höffner!

Ms. Buntenbroich's advice was very comprehensive and very competent and everything was made clear to her.

Thank you very much for the great advice Ms. Meisengelter Julia

Absolutely competent, very friendly and courteous advice from Mr. Benchiba. Any time!

Always very good service. Furniture is of very good quality.

Mr. Wilhelm-Josef Sühl Very pleasant and professional advice!!!!

A well-stocked furniture market where you can also get other household items. Very tidy, fairly priced

Terrible service. We order a sofa at the end of October and they told us that it would arrive in 8 weeks. We waited and waited in our limbo without receiving any news. Every time we called they told us that they didn't know. Finally today the told us that the sofa will arrive in March. We cancelled the order and won't buy here ever again.

We would like to thank the trainee Mr. Bilal Benchiba. Last Saturday he advised us on putting together a bedroom and after final approval from Ms. Koch, we signed the purchase contract. Despite many questions from us, Mr. Benchiba always remained calm, objective and clarified everything in our interest. We wish you continued fun and success with your training and say thank you again. LG Heiko and Steffi Böhme

As always, we received very committed advice. Last year in the lamp department by a very competent employee and now in the carpet department by Mr. Dogan. We are thrilled by the staff's understanding of service and their friendliness. We'll be back 😊

Very quick and extremely friendly and customer-friendly advice from Mr. Dogan, Höffner Rösrath

I am absolutely disappointed with my purchase from Höffner. I purchased a display item that has significant defects that were not disclosed to me at the time of purchase. When I wanted to complain about the product, I was refused any return, even though it was clearly a defect. The customer service was uncooperative and not very solution-oriented. I had the impression that they were deliberately trying to brush me off instead of helping me. Such behavior is unacceptable for a company of this size. I definitely won't shop here again and can't recommend it to anyone!

Ms. Meisengelter gave us excellent advice when planning our kitchen. A lot of time was taken for our wishes. The advice was very friendly and competent. Highly recommended.

Very friendly staff and very good advice

Ms. Buntenbroich, Qualified and good service