Möbel Höffner Köln-Rösrath in Rösrath

Nice staff, but unfortunately very unprofessionally run. They don't want to sell you anything 🤷 We wanted new chairs – found some, asked the computer if HÖFFNER in Rösrath had them – the computer said YES! Grabbed our money and drove off; 40 minutes 🙄 We were greeted and checked in by what felt like 20 employees. You really feel welcome there 😁👍 Unfortunately, the first disappointment – ​​it feels like there's total confusion in this building, you feel completely overwhelmed when you walk in. And why isn't the central information desk at the entrance but in the middle of the building? Only HÖFFNER itself seems to understand that… The man at the information desk was also very friendly and showed us the way. Arrived on the first floor, found an employee (again greeted nicely) and explained the problem, including the item number. The nice lady immediately looked it up on the computer – YES, it's there, hurray! – But no, you can't look at it, it's packed away in the warehouse. Like, it's here now, but it's hidden in the warehouse? You can't get to it, you can't look at it - what's going on here??? The employee apologized and showed understanding – there was nothing left to do but pack up the money and leave disappointed. HELLO HÖFFNER MÖBEL! CUSTOMER wanted to buy! 🤦‍♂️ Some people should be glad they don't work for us at the company... CONCLUSION – drove for over an hour, wasted time, gas, and money. HÖFFNER MÖBEL? No, that's enough for now... other furniture stores probably have nice chairs, and they might be more interested in selling them, so we'll give it a try after Easter. Two stars only for the friendly employees, otherwise MINUS 5 stars because HÖFFNER MÖBEL senselessly wastes your time and money with its unprofessionalism.

Praise and thanks for your employee, Ms. Gerner Dear Sir or Madam, I would like to take this opportunity to express my sincere praise and thanks to your employee, Ms. Gerner. Ms. Gerner advised us on the selection of our new kitchen with great friendliness, humor, and remarkable patience. Thanks to her competent support, we felt completely at ease and in good hands throughout the entire decision-making process. Her positive attitude and her sensitivity to our wishes contributed significantly to our ultimately being extremely satisfied not only with the kitchen but also with the entire experience with you. It's great to see that you have employees like Ms. Gerner on your team – a real asset to your company! Sincerely, Mustafa Düzgün

Really big selection, you'd be able to find what you're looking for, but the prices are pretty high

Very nice lady and good impression. Thank you very much for everything.

Very nice and competent lady Thank you very much for everything

Ms. Buntenbroich was very nice and gave us very competent advice Always my pleasure...

We had very good, detailed advice from Mr. Sühl. Highly recommended

On March 15th I was promised delivery of a corner couch for April 14th, whereupon I ordered the bulky waste for April 14th. ordered. Whoever didn't come was my couch. When I asked, I was told the earliest delivery would be May 15th. What a sh...... customer service. Easter is just around the corner and visits from children and grandchildren have to be canceled due to a lack of seating. Retailers shouldn't be surprised if more and more orders are being placed over the Internet. They are always on time

DANGER! Before you shop here: There is a 10% 🤣 cancellation fee if you want to return something. Even with unopened goods! I wouldn't/won't shop here! In addition, the prices here are pretty exorbitant anyway.

I would like to thank Ms. Buntenbroich for the excellent advice and friendly service. She took a lot of time, listened to all my requests and impressed me with her specialist knowledge and very pleasant demeanor. Thanks to their support, I found exactly the furniture that suits me perfectly. I can only recommend Ms. Buntenbroich! Thank you for the great experience!

Unfortunately very unfriendly employees who can't even say hello.

Advice from Ms. Buntenbroich was smooth and professional, very friendly and competent. We are very satisfied and look forward to our new furniture.

Huge selection in all living areas. Unfortunately, it is often difficult to find help. No contact person to be found anywhere. The restaurant offers a selection of dishes, most of which are very tasty. So far it has always been easy to find a place. The tables could be cleaned a little more often.

We bought a box spring bed from Schöner Wohnen for just under €2000 and that with a percentage. However, after 6 months we have a cool situation. Statement that we don't turn and wash enough even though we do everything according to the instructions. Now we will try through a lawyer. Great customer service!

Even the kitchen turned out nice but our advisor wasn't the best and had trouble with the paperwork.

Thank you very much for the friendly and competent Advice. Ms. Walkiewicz

New furniture, very nice advice from Ms. Buntenbroich. There is joy there.

The discount promotions are often very opaque, so that in some cases the employees cannot provide any information as to whether a specific item is part of the promotion. You will then find out at the checkout. Otherwise a nice furniture store with a good selection.

On April 5th, 2025 we went to Möbel Höffner looking for our future bedroom. After we were able to take our time to get an overview of the bedroom department, which wasn't that easy given the wide selection of attractive variants, we were finally rewarded with a hit. Luckily for us, what we still needed was a knowledgeable interior design consultant. And luckily, Mr. Sühl showed up. A competent and friendly employee and old hand of the house who took care of us. And that was a good thing, because I had retrained as I am now and made the mistake right from the start of expecting our future oak bed to have an alder cupboard. What got me there? Thanks to Mr. Sühl, our (my) mistake was corrected immediately. He showed us a cupboard that matched the bed and the possible variants you could choose from. Thanks to Mr. Sühl, who pointed this out to us, we were able to benefit more than from this account. In the end, we finally found exactly the right and friendly interior design consultant in Mr. Sühl, who gave us customer-oriented advice thanks to his noticeably long-standing expertise. We would have liked to see this in other furniture stores in the past. We also had the right contact person in the right place at the right time in Mr. Sülz and, last but not least, Ms. Koch during the purchase process. We would be happy to come back in the future and recommend your hotel and especially Mr. Sühl and his friendly colleague Ms. Koch. Thank you Carmela and Uli Reinke

We were very satisfied with the excellent advice from Ms. Buntenbroich regarding our new living area. She was very patient and explained everything to us in detail. We enjoyed buying from her!

Bought a new sofa with special dimensions. We received wonderful and comprehensive advice from Ms. Buntenbroich, who left nothing to be desired. Absolute recommendation!!! Gladly again ☺️☺️

A furniture department store that was deserted because of the nice weather and yet none of the salespeople present could bring themselves to show us a particular cabinet. After a lot of running across two huge floors, when we asked, we were given at least a rough direction in which he could be found. When it was bought twice (because the quality is really good for the price), things became very friendly again. Conclusion: Quality is good, service concept can be improved.

Never again Höffner! I have never experienced so much ignorance and lack of service! The purchase of a wall unit turned into a drama when I added delivery and assembly as discussed with the saleswoman. Unfortunately, no one at Höffner was able to process this information. 10 days later, when I asked about the 20th time, they said the goods were available for pickup. Until someone answered the phone who could finally give the date for delivery and assembly. Unfortunately, the team of fitters came on the day in question (very unfriendly), but unfortunately the goods were not there!!! So I asked again by phone. When I found out that the goods were still in Rösrath, I canceled them because, despite so much incompetence, I had finally had enough. Höffner brazenly also charges cancellation fees for this non-performance, compensation would probably be more appropriate for phone calls, time and hassle!!!

Large selection. Friendly staff.

Ms. Buntenbroich gave me very competent advice. Very friendly when dealing with customers. I can recommend it.

Very nice contact, thank you for the nice advice from Ms. brunchenbroit

Mr. Josef Sühl is a top consultant, an even better salesman and a very nice person. Thank you very much

Very friendly and professional advice from Ms. Buntenbroich

I recently had the pleasure of shopping at the furniture store and would like to especially commend the cashier, Ms. Gebara, for making my visit a pleasant experience. She was extremely friendly and helpful, which made the entire checkout process very pleasant. Her positive attitude and smile immediately created a pleasant atmosphere. She was also very efficient and patiently answered all my questions. It's nice to see how dedicated employees can enrich the shopping experience. I can only say: Thank you for the great service!

We ordered a table and 6 chairs 8 weeks ago. 4 chairs were already there. After 8 weeks of waiting, the table and 2 chairs just arrived. Customer service is abysmal. Now we have to wait another 8 weeks for the 2 missing chairs to arrive. Customer service isn't responding to me. If you want unnecessary stress, feel free to buy your items from Höffner.

Incredibly busy. But a cashier named Ms. Gebara was very helpful and courteous despite being very stressful. Thank you very much for that

Ms. Buntenbroich gave us very good advice

We bought chairs and had very nice, competent advice

We would like to sincerely thank Mr. Thomas from Höffner! From the very first moment, the consultation was not only extremely competent but also pleasant; no pressure, no pressure. Instead, we had all the time in the world to make our decisions in peace. Mr. Thomas took plenty of time to listen to our wishes, was flexible, and had great ideas that even exceeded our expectations. He is very customer-oriented, authentic, and absolutely reliable. Even when we had to postpone the construction of our kitchen for a whole year, it wasn't a problem; he always remained understanding and solution-oriented. You wish you had such consultants! Thank you for the honest and personal support. I highly recommend him!

I had the pleasure of being served by Ms. Gebara at Höffner and I can only report positive things. She was extremely competent and friendly, which made my purchase a completely successful experience. Ms. Gebara took the time to respond to my wishes. Their expertise and commitment were impressive. It's nice to see how much emphasis she places on customer satisfaction. I can only warmly recommend her and look forward to my next visit to Höffner!

Large selection, boss very nice, the seller too, good advice, pleasant atmosphere. Thank God it's not a junk shop...Only the path to the exit is adventurous and long. It's best to take food with you😁 The location upstairs is good and the atmosphere is also nice. Good address for those looking for furniture...

We received very friendly and competent advice from Ms. Buntenbroich

Ms. Buntenbroich gave us friendly advice.

Good advice, large selection of furniture and accessories

Huge selection and affordable even for those on a tight budget.

Large and interesting assortment, very nice and helpful service. Shopping ended successfully.

We were very satisfied with the advice and then purchased the item.

Sales instead of advice!! Unfortunately, my kitchen planning experience was anything but pleasant. The seller didn't seem to have much of his own ideas and was more interested in getting a deal done as quickly as possible rather than giving us comprehensive advice. Instead of guiding us through the planning process, we were simply left alone at times. When I asked for one night to think about it - it was a major investment - I was heavily pressured to buy straight away. This went so far that the tone became unfriendly and disrespectful. Putting customers under pressure in this way is an absolute no-go for me. I cannot recommend this provider under any circumstances and would prefer to give zero stars. If you are looking for serious and customer-oriented advice, you should look elsewhere.

Ms. Buntenbroich treated us very competently and friendly advice.

Yesterday we were at the Höffner furniture store We needed replacement parts of our kitchen. Ms. Gerner's advice and suggestions were excellent. Ms. Gerner was extremely competent and she worked with us to find very appealing solutions. Her friendly and calm manner made shopping a very pleasant experience. Our heartfelt thanks for that. Trees family

Very friendly, courteous and competent advice from Ms. Buntenbroich when purchasing furniture for the dining and living room. We will be happy to contact this employee again for further purchases.

Anyone looking for furniture there is sure to find what they are looking for in every price range. However, you should either know exactly what you are looking for or make it a day trip. The business size is incredible; you should be good on foot.

After I had looked around carefully and decided on a model, I received excellent, expert and very friendly advice from Ms. Buntenbroich! Gladly again and again!

Very good, competent and friendly advice from Ms. Margret Buntenbroich. Gladly again and again.?

Our wishes were responded to very positively and Mr. Michels thought of things when buying a bed that you wouldn't even have considered. We feel in good hands there so far.

Very pleasant advice and sales situation. Thank you Mr Tatla!

Very nice and friendly advice from Ms. Buntenbroich, great!!

Friendly advice from Ms. Buntenbroich.

Ms. Buntenbroich gave me very friendly and competent advice, thank you very much. I'd love to come back.

Everything was great. Good advice and that on Rose Monday. Keep it up Bilal Benchiba

We received competent advice from Mr. Sühl and are very satisfied with the Tempur mattress and the matching electric plate frame. You don't buy a new bed that often and it's important to get good advice from a specialist retailer. 100 points from us!

Although understaffed, those present in the kitchen department were very friendly.

Disaster I just say delivery and customer service. I ordered a dryer on December 30th, 2024, it was supposed to be delivered in 2 to 3 weeks, then I received an email delivery in the 4KW thought ok, 1 week longer, that's fine, 4KW no one answers, I call 5KW, I'm told we'll call the manufacturer and get back to them, if I hadn't called, I would still be waiting for the call, of course I call, I'm told please call again at the end of 6KW, I'm called, I'm told The manufacturer promised delivery at the end of 7KW but I should report again at the end of 7KW whether the goods were delivered. Update. Thank you very much for the nice phone calls Fr Siebertz and for taking my matter forward.

Hello, I bought from Buntenbroich. They treated me well and I am very happy

Ms. Buntenbroich was very friendly to us advise. Thank you.

I would recommend Höffner. There are different types of furniture here.

Very good and friendly advice, also very accommodating. Always happy! 😇 Thank you for the detailed advice!

Mr. Benchiba gave me very good advice, as I would expect from a good specialist advisor and salesman You can see from the man that she is developing forward for generations

I think it's very good that Möbel Höffner Rösrath gives non-profit associations the opportunity to collect donations for their association 😊

Unfortunately it is a bit big and therefore confusing. Employees were very difficult to find. If you were standing at an information desk to order a sofa, the three employees of the furniture store were standing 3 meters away and audibly talking privately. We had contacted one of them beforehand and so he knew that we had chosen a sofa. Instead of speaking to us as we waited at the counter/desk, we continued to chat. The employees only ended the conversation when spoken to. Unfortunately, the restaurant was already closed at 6:30 p.m

Really as a last resort here. Bought the sofa and signed the contract. Cushions are missing from delivery... and will not be replaced... Egzon Quini Attention, not recommended to buy from this gentleman

We can highly recommend the Höffner Cologne team, super nice, fast, punctual and charming construction team! We are thrilled and are already looking forward to our next purchase ;-).

A great furniture store👏with a large selection, beautiful departments😉, great DEKO, nice salespeople, a children's area to play in🥳 and a restaurant with a wide range of offerings😋... A completely successful Saturday visit to look at furniture👍😉!!! (02/22/2025)

Large furniture store with friendly employees and good service

We would like to thank Ms. Margret Buntenbroich for her good advice, for her patience and calmness without stress...

The advice is very friendly and helpful. We felt very comfortable

Very nice and competent young man!

Beautiful furniture store with a very good selection and always great promotions. We got an offer for a sofa set and received competent and very friendly advice from Ms. Buntenbroich, absolutely recommended.

Mrs. Buntenbroich has me very friendly and courteous advice. Thank you.

Ms. Buntenbruch gave us competent and warm advice and made buying furniture an extremely pleasant experience.

We bought a bedroom from Uno from you and are thrilled with the friendliness of the staff. Mr. Ziegenhon and Ms. Koch were able to convince us even though we didn't want to spend that much. Thanks

We bought a bedroom from Mr. Ziegenhon on February 15, 2025 and are beyond happy. Despite the waiting time, we are now looking forward to it. LG

Everything was great, I can only recommend it.

Great house Clear and comfortable. We decided on an Artone mattress and are pleased that everything worked out.

Everything is great The food in the restaurant was great.

My review is just based on the collection and the prices I have observed. Of course, I didn’t buy anything from here and so I cannot rate the service. Great variety of collection and prices are little high than others. I heard from my friend that quality is good for few items for that price. And, they also offer 40-50% discounts some times and of course, conditions apply.

After I had already bought a bedroom cupboard and furniture for the living room from Höffner, I actually wanted to buy a kitchen. An appointment for a consultation at home was canceled due to illness, but that can happen. When I wanted to make a new appointment a few days later, nothing worked. Called, I've been waiting for a call back for about a week now, I'm told online that I already have an appointment. Customer service is different! There are other furniture stores. Thanks for nothing!

Yesterday I was at the Rösrath house and bought a swivel chair. I received expert advice from a very nice lady and would buy a swivel chair from you again at any time. Shopping is really fun.

Hello dear Höffner team, I would like to thank Mr. Ziegenhon for the great advice he gave us extensively. We'd love to come back.

Ms. Buntenbroich gave us very competent and friendly advice.

I had a free kitchen planned and received detailed advice in several appointments. The selection and options are huge. Ms. Meisengelter took over the final planning after the kitchen measurements and implemented it wonderfully, found good solutions for my wishes and gave me absolutely competent advice. All employees and of course Ms. Meisengelter in particular took a lot of time and last but not least, I was granted an additional discount. Now we have to wait until the kitchen is finished and can be delivered. I can definitely recommend the kitchen department at Höffner, but especially the professional and friendly advice from Ms. Meisengelter.

The customer service is simply a disaster. Bought a sofa only to have problems with it and when the two years are up there's nothing you can do even though it's basically the third sofa. Refund not possible.

Lots of choice. But you also notice the pressure that is on the consultants.

A furniture store like any other. Always the same goods in all furniture stores.

Nice staff, friendly customer service and professional expertise

We had very good advice from Ms. Buntenbroich. That's why we made an impulse purchase.

The advice was very friendly and... Professional, we'll be happy to come back to Ms. Buntenbroich. Thank you.

Great furniture store, we attach great importance to quality and of course prices - we find everything at Möbel Höffner.

We bought a kitchen from the Höffner furniture store in Rösrath in February 2025. The seller, Mr. Mainka, gave us professional and very competent advice. He was very friendly and gave us good advice for the new kitchen. Mr. Mainka took his time with the consultation, had a great deal of specialist knowledge and was not intrusive. We were very satisfied with this seller and would be happy to recommend him.

Very large and beautiful furniture store. The staff are very friendly and helpful. Gladly again.

If you get the right advisor, you will receive excellent service

UNDER NO CIRCUMSTANCES DO YOU ORDER THERE!!! I waited all day today for a couch chair to be returned and exchanged without anyone getting in touch with me. In the end I tried to reach Höffner and didn't even have the chance to choose between keys 1-4 in the voice dialogue telephone system (only 1 worked). Last but not least, I had various employees on the phone, all of them unfriendly and unhelpful. My only request was that an employee deal with the driver service so that I would know whether and when he should come, but apparently that was too much for most people. I will return the piece of furniture and ask for my money back, which I recommend to everyone, as there is no communication between the drivers and the employees, the employees just hang up on you and are unhelpful or simply brush you off.

Super nice and patient employees, especially at the checkout and main information desk. Good service!

Unfortunately there weren't enough consultants on site that day. But we still received great advice from Ms. Hermann. She helped us get our dream dining table and chairs. Thanks for that!🙏🏼 Addendum February 10, 2025 After we had such good experiences with the table, we decided to buy a kitchen from Mr. Rickermann and, on the same day, a bed from Mr. Sühl. Both gave us very good advice and further purchases will follow. Thank you for this too 🙏🏼.

Ms. Buntenbroich gave us great advice and made everything possible. We are completely satisfied. Thank you for that.