McDonald's Restaurant in Oberhausen

I ordered there via Lieferando. As the driver was on his way, I got a call that half of the order was missing. I should contact Lieferando and complain about the missing part of the order. After I didn't hear back for over 30 minutes, I called them again. The "manager", who barely spoke German, told me that I could pick up the menu. Why do I order when pickup would be an option for me?! Disastrous service, zero customer focus and communication in German is hardly possible. If I could give 0 stars I would give 0 stars. Furthermore, if you order via Lieferando, you pay even more for the respective menu.

Once again after a long time at mäcces for breakfast, it's slowly becoming outrageous what the chain brings. I just thought the burgers were getting smaller and more expensive, but so was breakfast. What used to be one bacon egg a few years ago, you need 2 for the same amount and then they are almost twice as expensive

Food as good as expected, ambience in the latest design. Unfortunately, the toilet facilities were very dirty and disgusting when we visited. Almost like at the train station. For a "restaurant" underground. Therefore unfortunately only three stars.

We were there on a Sunday. Like us, several people waited over an hour for their orders. Communication with the staff was hardly possible because only one person actually spoke German. In addition, all Lieferando orders were brought forward. There was no orderly process. Orders were not processed categorically because no one knew what the other was doing. There was almost no proper communication between each other. Not recommended. When we requested a refund for our order because we didn't want to wait any longer and wanted to leave the "fast food restaurant", we were denied this and so the reaction was even more negative, which I don't want to write down here. When we contacted McDonald's, they only said that this was a franchisee and that they therefore had no influence.

An ordinary McDonald's, they don't care about cleanliness at all, the toilets are dirty. There is free WiFi for 3 hours.

I've had the wrong food several times recently and have to say that it's the last time I'll visit this restaurant

So when you order something to take away in the evening, one thing or another is always missing from your orders. It used to be better

Unfortunately the music is so loud here that you can no longer understand your own words. When I asked if it could be a little quieter, I was laughed at and said no. Tables are also very dirty. 😔

Always dirty, especially the toilets. Apparently you can smoke weed too. Totally disgusting. If you talk to the staff, they are understaffed. But mostly just standing around.

So if you order something from McDonalds and have it brought to the table, the food is cold when it arrives at the table. And then brought the wrong food to the table. If it were up to me, this store wouldn't even get one star

Nice modern shop at the Bero Center. Every now and then a new facility 😁

No matter when I enter this McDonald’s. something is ALWAYS forgotten. Today it was 1 paid Big Mac again. Simply terrible. You also have to say that there was no queue and we were the only ones at McDrive…. So please always check your bags immediately to make sure everything is there :)

Ordered through lieferando tonight, after 2,5 hours still no food!! thats just crazy. 50 euro order, nothing

Unfortunately I have to say that there is cheating there regarding the service times. When I asked why they didn't have the second window repaired (because you always have to wait on the shoulder), the employee told me that the window wasn't broken, but that it was about the service time. If you stop in front of the window, a timer counts it time and so a service time is created. And to improve it they make you wait in front of the window but on the side strip. I think that's an extreme joke. It's really nice to go to MC with the family, unfortunately no longer

2 family members wanted to order something to drink at the coffee bar, but were completely ignored despite several attempts to attract attention. Customer unworthy and disrespectful.

This time the food didn't deserve a star, especially the ice cream. Ice cream arrived at the table only half full and melted. We ate there... the burger fell apart and the fries were dripping with fat. It was absolutely disgusting

August 5th, 2024 the store is really unclean. Drinks spill on the seat and the staff shrug their shoulders. Pooh

We had to wait half an hour for our order, but we didn't get anything. When we tried to point this out to the employees, they were disrespectful and told us that they had forgotten it. It then took another 20 minutes for our food to arrive. It was cold and not really tasty anymore.

It was a great evening. Great people, great atmosphere and great food. Club FM hits were playing at a loud volume. Wait, didn't I actually want to go to McDonald's? Talk to your staff who like to listen to music...

Everything was very pleasant and the service was also very nice and friendly.

The toilets are always dirty and the employees are always just standing around

Various tables and seats were dirty and sticky. For someone with disabilities (e.g. walking difficulties and relying on a walker) it is really not easy to open the doors or keep them open in order to get in. But unfortunately the thing with doors is the same everywhere at McD.

Unfortunately, the staff here is often overwhelmed and it seems as if they have to deal with a "rush" for the first time. Furthermore, the cleanliness here leaves a lot to be desired. Finally, it should be mentioned that anyone who arrives here shortly before closing time (e.g. 30-20 minutes before closing time) should be aware that hospitality is not always a priority here. Whether on site or to take away, this has now been confirmed. When you take it with you, it can suddenly happen that you open the McDonald's bag on the way and "purely by chance of course" 2 out of 3 burgers are vegetarian because the meat was simply left out shortly before the end of the day. All I can say is respect for the action 👍 Unfortunately it was already closed when I turned around and of course it wasn't opened anymore.

I call that rip-off at the highest level. For a bottle of water that you can get in a discount store for 30 cents, 3.74 euros plus a deposit of 0.25 euros, i.e. almost 4 euros, shows that the catering industry no longer has any inhibitions. The adulterated 0.5 liter Cola for 3.99 euros seems almost cheap 😂! The cleanliness also left much to be desired. Tables were all sticky and dirty. The so-called offers are only possible if you have a smartphone 📲. Absolutely not recommended for older people.

The food looked and tasted okay. I can only fully confirm the other reviews on the topic of order and cleanliness. Even if there are a lot of visitors, you can take a moment to clean/tidy up the tables. The visitors don't take the tablets away because everything is already piling up in the tray. Guests already wipe the tables themselves. Only after repeated reports from various angry customers was a small cleaning operation initiated. I understand how stressful the job is, especially during peak times, but for the sake of the overall picture you should perhaps go through it briefly every 1/2 hour.

Was there in the drive earlier. The order was complete, only at home when I was eating I noticed that instead of the two sweet chili wraps that I ordered there were two chicken caesar wraps in it, and I don't like them at all. A pity. Rest was okay.

If you want to put yourself in a bad mood, then this branch is highly recommended 🤢 Staff should be better trained in customer service. Of all the people today, there was exactly one young lady who must have learned her job and how to deal with customers. The operator at the terminal today would have personally given me the notice of termination... cheeky, unfriendly, arrogant and incompetent. You don't scream

McDonalds like any other solid 5/7. where the bero is next door and they have a full McCafé.

Even though it was quite busy, things went very quickly and the store was clean

The restaurant has now made a lot of improvements and often checks orders for completeness. I haven't had any missing items or non-carbonated cola for quite some time now.

We ordered ice cream at the terminal and paid with a card, unfortunately the ice cream machine didn't work and we got a voucher. We were able to redeem it days later without any problems. I have to say I would even give 10 stars for the service if I could

Avoid the store and go to the other mc's, long waiting times and something is always forgotten

Off to McDonald's and then this. I placed my order at the machine. Afterwards we looked for a clean table, which wasn't so easy. When the food was brought to the table, the McDonalds lady just wanted to take my number and leave without a comment. I said to her that something was missing from the order, and she just said that we don't have any more at the moment and left. I followed up and told her if it doesn't exist at this time, I want my money back for it. The employee tried to force everything on me, I said no thanks, I want my money back. Only then did she go to the cash register and pay the difference. As if that wasn't enough, my son's ice cream was only half full and my daughter's hamburger was almost cold. Bottom line, dirty, poor service, wrong portion size and questionable behavior from the staff. We don't go to this McDonald's anymore.

People insult your mother in Turkish. Just because you ask how long it takes? Sorry but bad... shame on you for hiring a guy like that

If you want food poisoning you've come to the right place The food is absolutely cold and has probably just been sitting there for hours. Staff absolutely incompetent and so lazy to clean all the dirty tables. You always have to check Mcdrive because always (really always). Something is missing.

Really arrogant leaders. I ordered a coupon and instead of being told that the new Fanta was no longer there, they simply selected “no side dish” and when I asked where the Fanta can was they said: “oh yes, they went away quickly” Yes, why wasn't I told this when I ordered and no side dish was selected without my knowledge? Otherwise I might have taken another coupon. I was planning on eating here the next few days, but that was really uncool so I won't come again

The speed in the drive in is impressively fast. Sometimes it takes less than 1 minute to complete the entire order. top 👍 👍 🔝

Everything was ok 👍 a satisfied impression for McDonald.

Unfortunately it's always very full, there's no milkshake machine either, but otherwise it's pretty good

There's always something missing.... Yesterday, for example, a large fries, that's 4 euros that are just gone.... There's always something missing, so always check or go to another MCD

Fast service, friendly, satisfied, can't say anything negative

One star is still generous. Coke stale, fries cold, order incomplete because it was taken incorrectly. There was no clarification at the food counter, the answer was that they had to drive around again and order again. I wanted the Big Tasty as a menu and got it individually. I will never visit this branch again

The employees are nice, but the store is extremely unclean and unhygienic.

Forgotten the contents of the order (3 things!!), when I called they lied to me, absolved themselves of responsibility and then of course you had to order again, the food was cold and you paid double delivery costs??? It's okay

Oh yes, where do I start🥰😍.The toilets, I heard a man in the cabin making noises like *uahhhh ohhhh*🤔I have no idea what he meant by that😁😅The floor was also full of toilet water and other substances 💧The Mirrors were also dirty. Service was quite good. The young man at the checkout was pretty cheeky and said something like "Amena King Kong" to me🤷‍♂️🤔He knows full well that I don't speak Turkish😒Food was great🤩👍Except for one worm, which the employees called " Onion" designated😕But still always happy to come here!😁🤫🧏

McDonald’s as we know it. Nothing really special. But what annoys me about McDrive is when people politely point out that you would like a picker (fork) and napkins with your fries and in the end one or even both are forgotten.

One star is still too much of a good thing! Incompetent employees who demand the wrong amount of coupons and bill them incorrectly. The employee neither understood me nor the cash register system. Also super cheeky & unfriendly!

Sauber , ordentlich und nettes Personal

Just McDonald's. I don't want to say anything about the food. But about the rest. If I go at peak times where it's busy, I'll probably have to cut corners because all the staff are busy. But if it's so empty that there are 5 employees standing behind the counter twiddling their thumbs, then I ask myself, why isn't there a single clean table? Why is everything so dirty and sticky that we decide to take the food home with us?

Often there for breakfast on Sunday mornings. I've always been satisfied so far. The service was OK and the children can play nicely. I don't have to say much about the food. It's just McDonald's. If you like it, you like it. If you don't, you don't. Otherwise everything is fine.p

Food came immediately after I sat down. (I used table service) And it tastes really fresh and delicious. Best McDonald's I've ever been to.

Sauberer Laden Freundliches Personal.

Leider lieblos,geschmacklos. Wenn es die Nuggets nicht geben würde wäre es nur 1 Stern. Bin von dieser Filiale wesentlich besseres gewohnt.

Wie immer sehr lecker und sehr höfliches Personal!

Leider unfreundlich. Und die Kaffeemaschine war kaputt habe umsonst gewartet.

Gutes Preis-Leistungsverhältniss

Schnelle Bedienung (Drive in) freundliche Bedienung,aber wenig und zu kleine Parkplätze

Sauber . Nette freundliche Bedienung. Gewohnte McDonald's qualität.

Mein liebster McDonalds in Oberhausen. Sehr schönes Ambiente, immer nette Mitarbeiter […] Esse ich sehr gerne dort und werde immer freundlich bedient und immer ist sofort jemand da. Toiletten sind auch immer sauber, nicht beschwerbar. Die Terasse draußen finde ich auch sehr schön und esse dort gerne, vor allem wenn nette Damen dort samstags um 23 Uhr singen.

Alda der big Mac ging garnicht ...Altes Brot , roch total komisch

Es ist halt ein McDonalds das eine sehr schöne Inneneinrichtung hat

Solang es in Moers nix sonderliches gibt sind die Parkplätze am abend zum Großteil leer und man wird recht schnell bedient

Personal war super nett. Aber essen war kalt und es war sehr dreckig da obwohl nichts zu tun war das müsste besser werden.

Esse immer nach der Düsterdisco dort

McDonalds halt, Restaurant ist sauber, Personal freundlich. Essen ist durchschnittliches fast food...

Jeden Tag andere Preise. Man fühlt sich betrogen. Und nicht zu vergessen, die Hamburger bestehen nicht aus Rindfleisch. Vorsicht!

Ziemlich voll und lange Wartezeiten,aber alles frisch und heiß. Keine Beanstandungen.

Eine der besten Filialen in der Umgebung. Nette Mitarbeiter und immer frisches und vorallem heißes Essen. Ein Stern Abzug gibt es für die Damentoilette. Dort roch es beim letzten Mal nach altem Urin.

Die einzelne Filiale kann es sich ja nicht aussuchen aber die Preise bei McDonald sind mittlerweile unnormal unverhältnismäßig! Zwei cheese burger, ein fish burger, zwei mcflurry. Fast 20 Euro! Das Problem ist aber größer. Alleine schon die Energiepreise. Sind hierzulande wegen inkompetenten Leuten, welche die hiesigen Interessen nicht an erster Stelle platzieren, explodiert. Würde als Gastronom auch die Preise erhöhen. Aber in einem Rahmen wo es verhältnismäßig ist. Für mich und die Kunden. Das ist bei McDonalds nicht gegeben. Das Essen war an sich genießbar. Dafür gibt es drei Sterne.

Mc Donalds halt, aber sehr aufmerksame und freundliche Bedienung. Ist in der System Gastronomie nicht immer anzutreffen.

Super schnelle Bedienung trotz gutem Betrieb!

Modernes McDonald's mit freundlichen Mitarbeitern und schnellem Service.

Ansich eine schöne MC Donalds Filiale.Schade das einige Tische nicht gesäubert wurden.Das war nicht so schön.Die Burger waren aber wie gewohnt gut.Was mir persönlich gefällt ist der Bestellterminal .Ist auch einfach zu bedienen. Man wartet dann nicht mehr lange bis man seine Bestellung bekommt.

Es ist schon sehr auffällig, daß fast immer etwas bei außer Haus Verkauf fehlt.

Schade, dass man als Kunde, hier vergeblich, nach freundlichen Mitarbeitern sucht. Ganz selten erlebt, dass hier, mal einer freundlich war. Ständig gestresstes, frustriertes Personal..aber ist auch verständlich, wenn nur noch an Mitarbeitern gespart wird und andere sich 3 teilen müssen.

Tische dreckig. Bestellung unvollständig.

Im Bero Center der MC Donald ist der beste, sauberste, frischeste, freudlichste und geilste überhaupt. Kein Wunder der Besitzer führt schon eine Ewigkeit diese Filialie erfolgreich... Schon viele Filialen getestet, keine kommt an Bero heran!

Es ist jetzt zum 2 mal Passiert das man das Spielzeug im happy meal vergessen worden ist.Das kann doch nicht war sein.