McDonald's Restaurant in Elmshorn

Only half of our order arrived, and we had to ask for more three times. The service was unfriendly. Napkins were only available upon request.

Wanted to order from MC Drive. Nothing happened, drove to the other terminal, took forever until someone answered. Pulled up, paid, pulled up and was supposed to pull over!? No one behind me!? Wanted to cancel the order (2 burgers). Was insulted, should never show me again and piss off! I'm 60 years old, no respect!!

Unprofessional and simply left-behind people got a wrong citizen. Then I wanted to get my real citizen and got the answer: "Now you've touched them, nothing can be returned" with broken German. I don't understand at all how someone like him can be brought in here as a managing director

Good evening! I was with you today And I ordered a mc menu hamburger royal ts 6 nuggets and a Fanter, I only got the burger!

We still haven't ordered after 20 minutes at the drive-thru. Everything takes a very long time

My friend didn't get a dinosaur... I would prefer to give 0 stars. We're never coming back and we're pissed!!! 😤

Very bad shop! Hair in the food, and after our complaint we were treated unfriendly on the phone. We called and complained, but the gentleman on the phone said he couldn't provide us with a replacement because he no longer had a driver. He said we should come by in the next few weeks and pick it up ourselves. Completely bad service, no trace of insight! Simply disgusting! I would prefer to give minus stars! The ‘S’ in McDonald does not stand for cleanliness in the kitchen!

I didn't get any dinosaurs. I would prefer to give 0 stars. never come back

Start rating 5/5⭐️ Unfriendly staff -2⭐️ Half order missing -2⭐️ Still good food +1⭐️ Final rating 2/5⭐️

I had meat patties on both of my vegetarian burgers, absolutely not okay. It wasn't the first time either

If you get the right number of products, you're already well served! At least when picking it up.

It can always be worse....even 1 star isn't too much....delivery took more than 1 hour, even though 30 minutes were shown.....let it be.....service equals 0

Everything cold A burger was missing

Horribly overcrowded, not clean and loooong!

Orders are forgotten or simply pushed away by the branch management, whereupon you can wait up to 10 minutes extra because you don't understand German, the terminals aren't updated which toys are still available or you simply don't get any... But in general it's ok

I ordered via Lieferando. Food came almost two hours after ordering. It was cold and of course the fries were sticky. There is no goodwill. Not even when asked. I don't feel it.

Extremely overwhelmed staff. 40 minute wait with an order of 2 ice creams! When I asked, I only got a cheeky answer that the employee didn't care and continued to clean his café.

Man steht 7 Minuten im Mc Drive und es gibt keine Reaktion! Kommt ein anderes Auto, wird es sofort an dem nebenanliegenden Schalter bedient. JEDES Mal wird die Bestellung falsch gepackt. ( 1x Menu! ) schlechter Service! Wirklich!

Bought food for dinner for the family and discovered at home that 20 chicken nuggets were missing. Tried to call there twice, no one picked up the phone.

I waited 30 minutes for a Mc Smart menu. Unfortunately the staff wasn't friendly. I'm very disappointed and tried it for the last time today. Every time like that...

Way too long of a wait! Waited a long time for the main course, but waited 24 minutes for an MC Flurry and an apple turnover. It's never happened to me to wait so long, even in huge branches at a really busy time. The employees seem annoyed and totally unmotivated. For a long time, cash payers at the checkout were completely ignored.

Biggest garbage store was about to turn the store upside down, honestly. The employees have no idea, they waited half an hour for an mc smart menu and then it was still cold. Your Köpeks old man

One of the worst McDonald's in the area. The food is very poorly prepared!

Good evening. I ordered two Big Macs from McDonald's this evening and one french fry was left.

For the second time in a row, none, straws with my 4 milkshakes and every now and then there are even black hairs in the food, but they are free, the place has been really dirty for a few weeks. I actually never had any problems before.

Cozy and nicely designed. Service here okay. Staff friendly. I'd love to come back there.

I can't handle the Elmshorn store. The trash cans were overflowing. The crows picked out the food bags and scattered them across the parking lot. The MC Donalds in Pinneberg is much cleaner.

... Meine Freunde bei Mc geben ihr Bestes sogar einen Hinweis das man nicht auf dem Parkplatz futtern darf gibt es.

The wait was far too long, so I had to take my food with me for almost 30 minutes. Staff was completely overwhelmed. They just pissed each other off

No, I was 14 and wasn't allowed to slide

Today we ordered and it took over 2 hours and we didn't have any warm food. I don't mind ordering anything

Was at Mcdrive on January 9, 2025. The Big Tasty Bacon was COLD! I didn't think anything of it. It can happen that the burger stays on display for a longer time... But when I bit into it, it tasted very strange. No wonder it was more than half raw!!! 2 weeks later I had a Der M and a Patti wasn't through either... MC DONALDS Elmshorn is unfortunately not good! Honestly, DISGUSTING!

Unfortunately, the food is often not hot

Bad rate: 3 out of 4 meals are completely inedible (at the level of "better to throw the money in the bin than spend two days on the bowl"). One out of four visits is actually very good, but the rate is simply too bad . It seems like this is entirely due to the staff. It's as if every now and then someone is there who has the shop under control and on all other days nothing works (even the shop, including the toilets, is significantly dingier on these days). In addition, online pre-orders don't work all the time, but that's just a bit annoying, but it would be manageable if at least the rest would fit Edit from January 14, 2025: Getting worse. Every time it gets dirtier and if you order your coffee to go with (condensed) milk and sugar, you have to know exactly how much to the gram beforehand as a precaution (which is difficult because the coffee is basically never the same strength), because the staff doesn't ask for it is adulterated. If you then point out that the coffee is then undrinkable because it is far too sweet, you will be looked at with wide eyes. The cola is now basically undrinkable, tastes as if old leftovers had been thrown together, is no longer carbonated or syrup is poured on without asking, something happens every week. The French fries taste as if the fat in the deep fryer was still a greeting from 2024 and they are often not drained well and are very full of it. Sometimes it seems like they've done another round of cooking in the deep fryer, but maybe that's just because they've been kept (luke)warm for too long. (Chicken) burgers completely overcooked because of all the sauce - napkins are only available in a manageable number, in our case today, for example, five single-layer napkins for two people with two burgers dripping with sauce plus French fries (It's a wonder that someone doesn't come to wipe your paws at the end instead, so that maybe you can get by with one per guest. I mean, if you don't trust me to stir the sugar into the coffee myself, you never know . But of course you also save yourself wooden sticks for stirring, etc.) Maybe they only put enough sauce on their burgers so that the few wilted lettuce snippets don't add too much visual or taste bulk. Sometimes the meat seems to be fresh at least, sometimes the rolls too, but I would still rate the chances here at 50-50. Due to the abundant soaking, it can still be swallowed without chewing first, but it's something else tasty. You're happy when you can eat it without fearing unpleasant consequences. It is also strikingly common that there are problems with online orders, which somehow often seem to go unnoticed and at some point half an hour after you actually wanted to pick up your order, you get a bank notification that the retailer request was subsequently rejected by McDonald's, even though it was previously confirmed on the app. But sometimes it goes through and the staff misses it and you have to hope forever that someone will decide to check the system afterwards. Every second time the smell suggests that the guest room was mopped with the same cleaning water as the toilets before. There certainly seems to be a few competent employees there, but somehow that's obviously not enough to compensate for the failure of the colleagues in favor of the guests. Too bad, chocolate. There are enough branches that do this really well, but unfortunately none in the area.

I cannot agree with the previous speakers. This was the cleanest McDonald's I've ever been to. Everything worked smoothly and the order was prepared completely quickly. The staff is friendly.

I just unpacked my Royal TS menu at home. There was only the burger in it and the fries were missing. Really annoying. Paid over €10 for this. It's not worth driving back because I have to drive 12 minutes.

Nice place, good food, unfriendly staff with no further prospects for the future.

Despite the corresponding opening times, we were told that it was closed. Please either adjust the opening times, or the employee didn't feel like it.

Eat lukewarm Service takes a long time Not clean

Were there 30 minutes before closing time and it was already closed...

Good food and friendly service. Danger! The men's toilet can be a pain in the ass and the tables could be cleaner too.

Ads broken, furniture broken and dirty. Unfortunately no longer recommended. Food of the usual average quality. Waiting time of more than 15 minutes has nothing to do with FastFood Standard!

If there was less than one star, I would give it that. We've been there several times, every time there's something, the food we ordered is missing, it's cold and even the ingredients on the burgers are missing. When you complain, they say you have to check yourself. Tell me, is it working for you? The number of burgers is ok... But as a customer you can expect that the burgers have all the ingredients on them. Why should the customer do the work of the employees? The statement is super cheeky and not customer friendly at all. To claim that today is a holiday and that it is full is just an excuse in my opinion. Because on other days it's exactly the same in this branch. This branch should be swept through properly, everything is wrong here! It was the last time we were there and we weren't the only ones who were treated like that. It was exactly the same with others.

Service is really not even worth one star… It takes an excessively long time + the food is usually delivered incorrectly. We waited over 30 minutes for 2 simple burgers hahaha, that's not normal, even in the big city they don't even take nearly that long, really embarrassing!

Very confusing and narrow, even for a McRestaurant. As always, the food was okay and the service was unexpectedly friendly. All in all only 3 stars. There are nicer branches

Was there again after years. The tables were decorated for Christmas. It was clean and tidy. The staff was friendly.

The quality of the food has declined, which is even more noticeable because prices have risen so sharply in recent years. I also don't understand how you put employees at the drive-thru or at the ordering counter who don't speak proper German. I would like to order in peace in my home country in the language that is the native language here, I don't want to receive 100 questions because the employees don't speak German well, I'm not abroad here. In addition, the drive-in employees are extremely stressful if you just want to think for a moment, even though no one is waiting behind you and there is really no reason to rush when ordering. If there were no coupons I would almost never eat here.

Typical Mccs, but the food looked like it was thrown away and wasn't edible. We gave this Mccs a chance for the first time 4 months ago. It was even worse then. We found pieces of plastic in our food and only when we insisted were we given compensation.

I was there on December 5th at 10:30 p.m. and ordered something to eat. There were probably 8 customers in the store at the time, 4 of whom had already eaten. So only four mini orders to go. Well, what can I say. I waited a whopping 30 minutes for my order. That in itself is annoying enough in a fast food restaurant! Then the burgers were basically cold and instead of a Dubbleroyalchee I had a simple chicken burger which I didn't want at all and ordered. But it goes without saying that I paid for the Dubble. Unfortunately, I didn't notice all of this until I was on the road again. So you can completely forget about the staff who were on site at the time. That was probably nothing! If you're thinking about getting fast food again, it's better to go to BK or another McD branch, but I can't recommend this location to anyone.

Exactly what you would expect at a McDonald's

I waited 23 minutes for my order, which I think is way too long for McDonald’s, and received a burger that was poorly assembled.

I was there yesterday with my friends. The Royal TS menu cost around €10. Citizen was cold the fries and curly fries used stickers from Monopoli and I smeared burgers all over our faces and it almost fell apart and when you order a coke we don't need to talk but the onion is empty Get chicken nuggets packaging. It's best not to waste money again in the near future Then I would recommend the Burger Lounge or something else

McDonald's just... a bit disgusting But binding standards 😅

Very friendly, young woman at the food counter who helped me a lot. Thanks again!

The burger we ordered looked like it had been run over and kneaded back together. I went straight to the counter because I wanted my money back. A very unfriendly and incompetent branch “management” with a lot of make-up discussed with me “This is what our standards look like”. Standards??? Excuse me??? I was put off with 2 ridiculous vouchers after she rubbed the burger with her fingers and the plaster (hygiene standard????) the whole time. Sorry, absolute NO GO for the store and for this “person”.

The quality of the products and the staff is continuously decreasing! Seriously: I order two wraps and two nine-packs of Chicken McDonalds, one with ketchup, one with curry sauce. I get a wrap, a wheat flatbread with lots of things on it and the two nines. Sauces? None! When I point out that the wrap wasn't wrapped properly, the employee takes the bag, turns around, turns back to me and says "Done!". Luckily his boss saw this and, after a very long wait, I received a well-wrapped wrap. My wife only got the sauces after asking several times, but sweet and sour (yuck!) instead of curry sauce! Never again!

Another bad visit to the “restaurant”. If it wasn’t the only McDonald’s around, no one would go there. I've taken the wrong position several times, ordered meat nuggets even though they were vegan, and waited 10 minutes in the drive-in today while five cars were processed in the other line. Complete junk shop.

Absolutely terrible, the food, the staff is overworked and works slow, the orders are always incomplete or completely wrong. The trash piles up even though the store is empty

The outside trash cans were overflowing and the store looked a bit gloomy. The display board is broken and the employees call the number, but often too quietly. Our burgers were carelessly thrown together, we first had to put them together properly

Burgers are getting smaller and smaller at an expensive price. Elecronic determines more and more the personal aspect is disappearing.

Elaborately ordered at the machine. Then the food wasn't delivered to the table. When asked after 15 minutes they said they had forgotten it but the food was ready. Then I took the food to the table myself. It should be brought to the table. Of course, the food wasn't lukewarm and didn't taste as good anymore.

I was in Elmshorn today, October 20th, Terrible, at least 15+ people were waiting for their food at the same time, the number board was out of order, you had to listen to which number was announced. There are no more straws or napkins either

At peak time, 3 terminals were down and the queue was correspondingly long. The food came after 20 minutes. SlowFood but in fast food quality.

It was super crowded. Mcdrive. The employee stayed cool and really nice

NEVER AGAIN, JUST STOMACH PAIN FROM THE FOOD, that really can't be right. I feel destroyed the next day, just like my toilet

Bad drive in… We've been waiting for our food for 20 minutes.

Auffällig sauber, gut organisiert, freundlich und extrem frisch - sogar frische Blümchen auf den Tischen. Das ist das erste McDonald’s überhaupt und generell seit langem, welches uns so positiv überrascht…Und unsere erste Bewertung, weil die jetzt einfach mal sein musste!

Drive: I ordered a Smart Menu and 20 nuggets. After a not short wait, my order arrived. Since I was in a hurry, I didn't look inside. Of course that was a mistake because the fries were missing. Sure, that can happen. But this is the fourth time in a row that something is either missing or the wrong thing was packed. And that is very annoying and annoying because it is becoming more and more expensive there.

- Sticky floor - long waiting time - dirty

After the renovation it was a disaster, half of the order columns were defective. The staff is completely overwhelmed, the numbers of the finished orders are no longer displayed, but are instead "called" into the full "dining room" room. We waited an hour for our order, and not just ours, but virtually every order in the time we waited, something was wrong or missing.

Employees are unfriendly and when you try to communicate, they don’t understand anything anyway… Never eat the way you ordered it and when it does it looks like it was thrown together. Not even packaged properly. The shop itself is a disaster in the evenings... everything is full of rubbish... the rubbish bins are never emptied. It was very good there a few years ago...

The food is delicious when you eat there, I don't recommend having it delivered: It often takes longer than expected, and once the order didn't arrive at all. The service needs improvement.

Lately it's been taking ages to get served and get your food at McDrive. I've already backed out twice because it just couldn't go any further. The screenshot shows it, 15 minutes, and there was only one car in front of me.

Food ordered on September 11th, 2024 via Lieferando, after consultation it was noted in the address text that the recipient was in a special ward in the Elmshorn Hospital. The McDonald's employee barely understood German. Ultimately, the ordered food was taken away, the customer received nothing and lost almost 40.00 euros for nothing. Disastrous customer service at Lieferando and McDonald's Elmshorn. This is a rip-off, not to mention fraud. Since it hasn't happened the first time, we have to speak of "method". Order provider: Lieferando Supplier: McDonald's Lise-Meitner-Straße 1, 25337 Elmshorn Order no. JGDWPW Damage: 38.15 euros McDonald's, Lise-Meitner-Strasse 1 25337 Elmshorn & Lieferando, yd. yourdelivery GmbH Cuvrystr. 50, 52, 54 / Schlesische Str. 34, 10997 Berlin are hereby requested to immediately replace the resulting damage of 38.15 euros and to immediately refund the amount to the debited payment method. Conclusion: In the last few months we have achieved considerable sales at - Lieferando - yd. yourdelivery GmbH Cuvrystr. 50, 52, 54 / Schlesische Str. 34 10997 Berlin taken care of. Incidents of this kind have occurred frequently when it comes to our orders and payments at Lieferando. So, caution is advised. We're fed up.

Very good McDonald's in company hand. I think it's great that you can order directly to the parking lot using the app.

You wait half an hour for the food that was ordered via the app. When asked it says: "The order has not been received" A few minutes later they say: "The food has been ready for a long time, they have been waiting for it to be picked up." A few minutes later you are told: "Yes, someone couldn't keep up with the orders." Really impossible and also unfriendly.

Food: bad. Service: bad, they feel like they have no soul left. Ambiance: felt like a talahon spawner

I've been waiting at the Mc Drive counter for more than 30 minutes and it has nothing to do with the fact that there are too many cars there, because there were only 4 cars in front of me and there's still 1 car in front of me for 30 minutes. That's really not possible be!

The slowest service in all of Germany. We always wait at least 40 minutes for our food

Super nice employee, gave us two cute little burgers.

Absolute impudence. Food was cold and we waited 40 minutes for the food. Any motivation has evaporated from the employees. We had to draw attention to us several times!! Find the nearest Mc's in your area if you want to enjoy some decent fast food. I had no expectations of Elmshorn and drove even less.

I've been waiting for my food for an hour 👍 it's not the first time 👍

Great store, with great staff! We had hot food, which doesn't happen often at McDonald's. My cola tasted a bit strange, so an employee came and tried it and immediately brought me a new one, mega! And the food came very quickly too.

An order I made 19:48Uhr was delivered 22:20Uhr, and that was the second time I had this experience with McDonald’s Elmshorn….

I'm sorry, but it's so dirty and unkempt here... disgusting!! Update 2 years later: The toilets are still broken, extremely dirty and smell strongly of urine. So nothing has changed in the last 2 years...

Never come here at 12:30 at night on a Saturday. The kitchen consists only of men who stare at pieces of paper and can't cook. The only Aische works as a waitress and can't deliver anything to the full house because nothing comes. A switch is broken, paying in cash takes a long time. In the cute outdoor area, 17 year olds climb around in the playhouse. Groups of 6 boys stand loose in front of the counter and eat popcorn in the store. Queue from Hamburg to the store at the checkout to pay and Aische can't come by to bring food. But Aische still can't do it anyway because no food is being made. But respect to Aische, she treats you to napkins and doesn't forget anything. She's running the store. Kiss 💋 We love.

Ordered “new fries” and only got a spice mixture for the super talahon-toasted potato slices. The mixture flew directly - accidentally - out of the car window. Has nothing to do with a new "creation".

It was very crowded but it went very quickly

It's OK. Food tastes good. Menu is really expensive now. Otherwise it serves its purpose.

Endless waiting time at the Mc Drive, despite low volumes, total chaos at the distribution point, completely overwhelmed employees...

McDonald's just. The food is as you would expect from McDonald's, i.e. average. Parking is ok. Quite large with 3 ordering terminals. Waiting time within acceptable limits. Nothing particularly positive, nothing particularly negative.

Rarely have I seen such a beautiful McDonalds and everything was perfect

Absolutely outrageous waiting times at the drive in

Basically one of the better branches, but in the last 4-5 visits at least part of the order was missing. That's more like meh. I can therefore only recommend that everyone check their order thoroughly for completeness, especially if it is being taken away...

The toilets are disgusting. No toilet paper hasn't been cleaned in weeks.

It's been a long time since I've been to McDonalds today, very impressive! Manager (I assume that she is the manager in this branch) Inka, friendly, with enthusiasm and despite the stressful work, not to be disturbed! With smiles and humor, this very emphatic AND friendly employee is simply outstanding! Perfect, that's how service should work! Kind regards to the whole team, perfect! P.s. Please don't get the idea that I know Inka, that's not the case!)) I don't understand the negative reviews all the more.

Food and ambience: McDonald’s. There was a lot going on that evening, we had to wait a long time for our food and the employees were visibly stressed. Orders were sometimes put together incorrectly. Maybe the staff should be increased. Really bad: There was no number display, an employee just called out the finished number. However, it was so quiet that we sometimes repeated it out loud to make progress. But the mood was good, we had fun…

I've been waiting for my food for 20 minutes. People who order after me are served faster, toilets are a disaster, food arrived cold

Been waiting for my food for 40 minutes

Getting the wrong food again and again. Otherwise just small things wrong, today the whole order. When I asked, I was sent away. I have never seen a worse McDonalds. Absolutely UNDERGROUND. And also far too expensive