McDonald's in Langenfeld (Rhld.)

Unfortunately the staff seems to be having difficulty dealing with the rush of orders. Staff at the checkout were unfriendly to teenagers, food was almost cold. It would be helpful to have team training or a management with the competence to direct and guide the employees in order to create a better process.

Staff very unfriendly especially towards children and slow. We just waited 30 minutes for 6 pieces of chicken nuggets for our child. The bag was simply thrown at us without apologizing or anything like that. After the renovation, there is still no pedestrian path, so pedestrians have to be careful not to get run over. Extremely dangerous with children!

It is a typical MCD branch with the usual menu. The staff was unfriendly, didn't give out enough money and when this was pointed out, there was a rude comment. Ok for quick hunger, nothing more.

Too long waiting time! Works 45 minutes counted towards the food!

Tables full of dirt even though the shop is empty. Service just goes around. Food is cold

What happened to this branch? Tables dirty even though nothing is going on. Food cold. I complained about cheeseburgers and fries. When served, the fries were hot and the cheeseburger was still lukewarm and the bun was completely shriveled. There was definitely nothing fresh here. With all the bad reviews from other guests, we should take action and hire proper staff.

Incredibly long waiting time. 80 minutes and more. This really has nothing to do with fast food. The store itself is fairly new. The staff was friendly, but hopelessly overwhelmed

Waited 1 hour 15 minutes for a cheeseburger, BigMac and 20 chicken nuggets. There are either other people around me who have been waiting for an hour or more, or people who came clearly after me and got their order almost immediately. When asked multiple times, the answer is always the same: it will come straight away, the system is causing problems, etc. The queue goes through the door outside, the drive-in is also full, the only other reaction from the apparent boss: "You don't have to wait, you can cancel". Never go here again.

Instead of latte there was cappu, which was already cold. I don't want to drink coffee here anymore

We waited 30 minutes in a fast food restaurant!!! Unfortunately, some cooking items were also missing, the gentleman who brought the food asked if everything was ok, but when you told him the missing items he didn't understand anything. Unfortunately the shop was also very dirty.

Ordered 3 cheeseburgers at 1:01. After 58 minutes I asked for... The statement is Olain!!! I think he meant alone, 2 hands!!! His statement was simply to be expected: the store was full of bullying people... After 1 hour and 15 minutes I got my 3 plain cheeseburgers. And it was luke warm on the 2nd. I had to eat it cold... Incredible. Never again.... A disgrace for such a company. Then just close it if there are no staff there. Or warns you about people.

Half of the order was not in the bag very incompetent staff

Please explain to me how this is acceptable?

The food was warm, the service was friendly, the toilets were clean and modern, there was enough parking space and one of the most important things that doesn't work at most McDonald's, the pick-up display board worked 😃💪👍 keep it up, that's how a McDonald's should work

I've been standing in the drive for 40 minutes and still haven't had my food. Go to an a la kart restaurant and you'll get your food quicker

Nice new drive in but unfortunately incompetent employees. Twice in a row, either a burger or the fries, which of course you paid for, were missing from the bag. Stupidity or deliberate fraud?

Absolute disaster, completely overwhelmed staff. I ordered via the app and just wanted to pick it up from the restaurant. Due to the prevailing conditions there, we returned home without food

Very modern and spacious. Great facility. And very friendly staff. Plus the extremely tasty cappuccino: I am completely satisfied and definitely recommend this branch. 🍀👍🎈☕️

The store is one of the worst I've experienced. Food is always cold and the order is never correct. This way I can also finance the renovations. I was a customer there last time.

After the renovation, I had to wait half an hour for a single burger here in the drive... catastrophe

After the renovation only one star. There are now even fewer seats downstairs. Only one terminal had table displays for table service, and once again there were problems adding codes. A strange parking system outside with less space for cars. This means that door dents and parking bumps are likely to occur much more frequently. As a topping: the new vouchers – prices have increased again and the best vouchers have been completely abolished. Congratulations and thank you very much. In the end, you save a lot of money because you eat out here much less often.

It was actually a coincidence that we ate here but now we want to come back more often

Unfortunately, the quality has been declining since the beginning of November. Today the team seemed to be quite overwhelmed. 3 sometimes even 4 cars in the parking lane. The burgers didn't look as appetizing as usual; Lack of time? The advertising at the drive exit is partially crumpled up so that you can see the fluorescent tubes. But the employees were consistently friendly, as ever!

Waited a quarter of an hour. Then the manure comes to the table cold and dry. And the cheese is wrapped up in the box. That used to be much better.

Terrible restaurant. We had to wait almost an hour. After someone asked, the food was served cold to us. When we returned it, they didn't even apologize for the inconvenience. We decided to eat somewhere else and avoid the shop in Monheim. At least they paid the money back without any problems. Never again

We had to wait 30 minutes to pay for the food in an almost empty shop

After the renovation, new entrance at MC Drive. Two order columns next to each other. Unfortunately, this does not lead to improvement. Waiting time almost 45 minutes.

Terrible. We had to wait an hour for food with a hungry toddler. The best thing about it, our paid order was obviously overlooked (?). Only when employees were made aware of this was the order halfway put together. A couple next to us was served the wrong order, and the employee serving didn't even want to acknowledge the mistake.

Unfortunately, the toy was forgotten in the HappyMeal several times when I ordered McDrive, which is very annoying because that's what the children are always looking forward to the most. It's very unfortunate when you always have to check first to make sure nothing has been forgotten.

The McDonalds opened again today and it looks perfect downstairs and in the parking lot. Everything is new and they have more monitors. Above, however, it looks exactly the same as before!? And my friend's fries were also forgotten

The food is just really disgusting now. All the Mcs branches in Leverkusen and Monheim have become so bad. Food sometimes hot, but always supposedly freshly made. Sometimes the meat from a chesseburger or royal ts tastes so disgusting that you even have to spit out the first bite. After all, soap, rot, whatever, it just doesn't taste like beef, and it certainly doesn't taste delicious. How can you run a McDonald's branch in such a bad way? You really have to give a shit about how it tastes there. I now avoid every McDonald's here, even though I used to enjoy eating there in between meals or at night. But it just doesn't work anymore. I've already spent money the last three times and in the end I barely got anything to eat apart from the fries. Just avoid every McDonalds in Leverkusen. Absolutely not possible. In my opinion, the health department should take a closer look. Disappointing would be an absolutely understated rating for this disgusting stuff that they try to sell you as food and freshly made. I say this without any malice, honestly people, but it's true, the food there is just really, really disgusting. Man man man...

Bad staff who are completely overwhelmed when it's full. They don't do much with hygiene either. For me one of the worst McDonald's in North Rhine-Westphalia. If you get something wrong you will be portrayed as the last idiot.

It's a horror restaurant but if you're hungry you can eat anything

The branch is closed, a big construction site!!!! Can't find any reference to this!!!!! When will it reopen????

In the app and here the branch is shown as open. The store is currently completely closed due to renovations. Probably until 12/18/24

Quality and service in Monheim are getting worse and worse and as of today it is a construction site. Information about this on the website: none. Mcdonalds in Monheim is a discontinued model

McDonald's is currently under renovation, so only 4/5

I have to correct my first bad review. Service is getting worse and worse. Breakfast ordered online, but is not made. "We've only been open since 10 a.m. today." That can't be the customer's problem if breakfast can be ordered by 10:30 and you drive there specifically. Software bad, staff in the drive extremely unfriendly. Just somewhere else,

The McDonald's Monheim am Rhein is actually the best in the area, unfortunately difficult to reach using public transport. There are 2 bus lines, one of which goes there all day long and the other. Unfortunately, it's not worth it from the late afternoon and on weekends It's difficult to reach and there's no good shortcut to get there, you have to go along the jet gas station. But otherwise everything here is always A1. I get what I ordered

Feedback on service and quality On my last visit to this McDonald's branch I was extremely disappointed. I waited at the drive-thru for over 30 minutes for a simple order: three burgers (two hamburgers and a chicken burger), a small fry and a drink. During this time, the employees seemed unengaged and were chatting among themselves, even though there were at least 10 to 15 cars waiting behind me. After my complaint nothing changed; On the contrary, it seemed as if the team was working even more slowly. Only when I clearly expressed my displeasure did the service become a little faster. I found this behavior to be unprofessional and disrespectful to customers. There was no apology or offer of compensation for the long wait. A small token of appreciation, like a free drink or an extra burger, would have been appropriate. Instead, I was treated with unkindness, which added to the negative experience. The quality of the products has also declined. The Big Mac didn't meet the usual standards and didn't justify the €6 price. For a slightly higher amount, I can get much higher quality burgers at other restaurants. Based on this experience, I will avoid this branch in the future. If I'm nearby and the store is empty, I might consider it. Otherwise, I prefer alternatives like Burger King or Subway, which are more convincing in terms of both service and quality. I hope management takes this feedback seriously and works on the points mentioned to improve customer satisfaction.​​

Loading with pure catastrophes, working with workers with a real zero enthusiasm attitude Waited 20 minutes to get a cold meal It simply loads worse!

You will be served quickly and well. The tables are clean and it's easy to go with children.

Very nice employees, the store is clean and tidy 🤟👍

I order to eat here and get take-away. The shabby toilets don't even need to be mentioned. Then I get my food and I haven't even served it. The idiots really don't get anything baked as if a fat guy ran a marathon 🤮🤮🤮🤮 Ps: JUICE SHOP……

Disastrous service. My son had a question about an order and was met with an unfriendly and annoyed "No!!!" processed. Luckily I hadn't paid yet so we were able to leave the store without buying anything. We were definitely there for the last time.

Food and menus as usual. Dedicated and friendly staff. The ambience and furnishings of the branch are also common. Sufficient parking spaces available.

I won't comment on this restaurant, everyone should get their own impression

We just ordered the Happy Meal twice at Mc Drive. It's a cheeky thing we got. Just threw 2 chicken nuggets in, 2 were missing. Both of them were missing toys. A pure catastrophe. Give this branch a wide berth.

Unfortunately, hygiene has deteriorated extremely. The floor sticks the tables dirty and no table is cleaned. Even the tray tray is hardly emptied. The food was ok but you don't want to know what the kitchen in the back looks like.

Super friendly team. They helped us immediately when a problem arose with the machine and even brought the menu to the table and the staff were super friendly there too. Not always a given...That's why everything is great.

Not my shop. Were only there because of the children.

Everyone should know what quality of food they are getting, oh yes it is not food Fast food that makes you and your children sick! Disgusting

It's always normal quality.Today, however, the soft drink was less than what I paid for.The Big Mack was cold.and instead of Coca Cola there was iced tea in a glass. But the place is usually good on average.

Unfortunately in drive the burgers and fries were served lukewarm. Goes better.

90 minutes delivery time, even though McDonald's is only 7 minutes away - I've never experienced that before! Really disappointing, especially because people are used to fast deliveries at McDonald's. Hopefully this was an exception and not a standard.

I've always been happy with this branch, but in the last few days there's been no McFlurry or Mcsundae available. I can't say whether the machine is broken or the powder is constantly empty, but it's extremely annoying when you drive there by car. I was also horrified today that an employee, it seemed to be the foreman with a headset, simply coughed on the French fries. I threw them away afterwards. It was too unappetizing for me. At one point the citizen was also completely black.

Classic branches like everywhere else. Nothing special. You can eat your food on two floors, as well as in an outdoor area. The rooms are clean.

One of the best McDonald's restaurants I've ever visited: -Fast -Fresh -Clean -Friendly Recommended

Wednesday morning 9 a.m. Everything is dark, no one there. How can something like that be? Otherwise, the only tip I can really give is to look in your bag, something is always forgotten!

Where do I begin. Mc Cafe: for the umpteenth time I got used teaspoons and when I asked...Tadaaaaas rolling my eyes. I don't want to take over the drool from the predecessor. On the other hand, the third-party advertising stickers on the windows are irritating. Please place more emphasis on clean dishes and cutlery in the future.

Unfortunately old fat was used.

I'm so incredibly angry, and the kitchen is lucky they couldn't throw the chicken nuggets into the kitchen anymore. Most of the time people who eat halal food work in the kitchen. Would you feel like you were being cheered on?🤬 When I order plant nuggets, I also expect plant nuggets. It's probably happened more often. My nuggets were replaced, but I can still puke. I’ll spare you a photo of chewed food now….

In Drive you are almost always asked to pull into the parking lot and wait there. Since orders usually take a long time, there is chaos inside due to all the people waiting in the checkout area. In addition, something is always missing from the order, so be sure to check immediately! Update: I saw a video showing why they do this. The transit time of the cars is probably tracked and failure to comply will result in trouble from the headquarters. Of course you can solve the problem this way...

Very bad service, the food still didn't come after over an hour and none of the employees knew about it

Here is not clean and bad atmosphere.😡😡😡

We have visited this McDonald's several times. Never 100% satisfied but it was ok... Today unfortunately everything was surpassed in terms of poor service... Instead of a 20 piece PlantNuggets, normal ones were given. Plus not 20 but 18. Unfortunately, you only noticed it when you got back home and bit into the first nugget. Service is usually very unfriendly and is only interested in avoidable acquaintances...

Used drive through. Friendly and quick service. Enough parking spaces available.

Yes, well, it's just a McDonald's. Often pretty clean, which you can't always expect at McDonald's. Should yes, can no. So far everything has been fresh and delicious.

45 minutes in McDrive. This is called fast food. The organization could manage a toddler better.

I mostly use it as a drive-in. The service is OK so far.

It wasn't good at all so you couldn't eat there, they said take-away only, it wasn't clean and there was no straw.

The food was absolutely perfect, the service was great and the ambiance was very nice

Open but only drinks available. Ridiculous!

Unfortunately the staff was totally overwhelmed last night on August 8th.

Ate a McWrap Wednesday night and now I'm in the hospital with food poisoning. I vomited 20 times and was taken to the hospital in an ambulance. Thanks for that!!!

the sprite syrup was empty. That's -100,000 aura points. I've had a lot of sprites in my life but this sprite had nothing to do with a normal sprite.

Normal MCs Food is good but nothing exceptional Unfortunately there aren't as many vegetarian/vegan alternatives anymore, but that's a fundamental problem with mcs

McDonald's. Good, easy, quick and tasty.

I've been standing in line at McDrive for half an hour. Completely incomprehensible what's going on...

Things have been getting worse for years. I wonder why there is no response from the head of the department. We have been avoiding this location for a long time. Wait up to 45 minutes and almost every time I get tired of it. Food and cleanliness is now an absolute disaster!!!!!

Very friendly staff, fast and good food. There was even an apple turnover for free because a burgee was delayed. Best McDonald's in the West. Any time.

catastrophe! Processing a takeaway order completely and correctly seems impossible here. If you eat on site, it is at least impossible that something will be forgotten, but tables and seats are often completely dirty. You can see from the employees that they are “tearing themselves apart” for this branch and are completely focused on the matter. That's it for this branch in 2024.

With hamburger it's so little ketchup, little mustard and so small slice of cucumber. Well, not exactly good. Already 3 stars.😒

Food cold...McRipp fries chicken burger etc etc...first and last time I've been here

Very very bad! Bad service, long wait and catastrophic citizens

Unfortunately, McDonald's is no longer what it used to be. With every change it gets worse. Unfortunately, since they changed the sweet chilli sauce you can no longer eat it. It used to be great. There's less and less of what tastes good with them.

This is the worst McDonald's we have ever experienced. It doesn't work in MC Drive or in McDonald's itself. Waiting times of more than 30 are normal here, regardless of whether it is at peak times or not. Not to mention the quality.

I can only agree with the previous speakers. There is not one takeout order that is complete. Luckily I only noticed today that a burger was missing - I went back. Unfortunately, all of the sauces in the 4 dishes were completely missing… And then there was the apple turnover, which should no longer have been sold. That's when you really start to lose your temper. It's been like this for years, apparently the training here is very poor.

The food is good, but the hygiene has deteriorated a lot. THE restaurant is very dirty. If you look into the kitchen the whole floor is dirty. This is not the MC Donalds from before.

Simply good, always happy again

And once again given a chance what goes wrong with all the sauces. Never again…. May 21, 2024 For me, one of the worst organized branches I know. Takeaway food is almost never complete for me. It's stupid when you notice it at home. Unpacking a larger order on site is also not practical. Even the sauces are usually wrong. I'm avoiding this location from now on.

So you know the food at MC is nothing special. Nevertheless, cleanliness is not particularly important at this MC.

Dirty shop, honestly, almost every time some burgery is missing

The employees are an absolute disaster. I would like to see how they tie their shoes in the morning 😵‍💫

You are left to your own devices and after you ask why things aren't going any further, people look at you stupidly. After the ordered food has been called out for take-away, you have to ask for a bag, but you get it... but no emphasis is placed on politeness like: Have a nice day. 1 and last time...

I had to wait over 38 minutes until I had my order. I had exactly 4 vehicles in front of me.

Well done, we order at the checkout. Even though it was pretty full. The order was ready in a short time.

Wait 25 minutes for an ice cream, a cola and a cherry bag. It doesn't work at all. Food was okay, at least in mcce's quality.

A restaurant trying to make a lot of money with a small staff. There is no air conditioning or it does not work. There is a baby nightstand but it is unsuccessful.

Unfortunately we had a very bad experience last Saturday in Monheim. My husband asked an employee in a friendly tone to clean the table because it was very dirty. He then rolled his eyes and reluctantly wiped them away. Unfortunately, when he brought the food to our table, the glass from the campaign was missing. We pointed out to the employee that the glass was missing, he replied very rudely with a "What" and said he had nothing to do with it and left. Something like that doesn't work at all. Of course you can have a bad day, but you don't have to take it out on customers. Unfortunately, the cleanliness in this branch also leaves something to be desired, toilets are dirty (what does the kitchen look like then?), and cucumber slices on the windows that are ignored. The fries were lukewarm.