McDonald's in Schwerte

It always takes a long time. The restaurant smells like urine. The tables are dirty and trash isn't cleared away. Items are missing at the drive-thru. McDonald's can do better. I'd rather go somewhere else.

All in all, an outrage! Limited parking time, but you can eat a lot and spend a lot of money at McDonald's in Schwerte. Shame on you for penalizing customers with "parking times" when they spend a lot of money at your place. Disgusting!

Best to just drive to the next McDonald's!! They forgot the hash brown on the McRösti (it happens sometimes!). They forgot the sauce on the other order! And they poured the syrup and Sprite into the McFizz one after the other, so you can enjoy both flavors separately... don't mix them... or maybe check if the machine is broken. Just keep driving and avoid this McDonald's (see the other reviews!).

The food didn't arrive after more than 1.5 hours, despite a 40-minute delivery estimate. The staff couldn't tell me where the delivery van was. It's been almost two hours now; in the meantime, I ordered a pizza, which was reliable. Anyone who's hungry, especially after a long journey, should definitely not order from here.

Today, when I ordered takeaway, they forgot a drink, and something I've never experienced before: the Royal TS was missing the meat. That was the last time. From now on, I'll drive a few kilometers further.

Warning! Parking scam! You'll be automatically charged here, and the restaurant manager wants nothing to do with it!

The employees often confuse orders or plant-based with meat waste nuggets

Where very rude dont eat/buy here

I was very disappointed with my visit today. An employee treated me very rudely and gave me my food without napkins. I come here often, but this time the experience was truly unpleasant. I hope the service improves again.

... everything has been said by my predecessors....

McDrive on Thursday at 6 p.m. was a disaster. How is it possible that I stood here for 30 minutes and couldn't get out? Do you have to slaughter the animal first?

Super hygiene nice service outside nice place sometimes a bit longer waiting times otherwise everything top

Before I got stomach flu, the 4 menus must have been great, 5/5.

If you arrive by car and stay there for more than an hour, you'll get a €63 parking fine. So definitely not eating in peace!

Dear McDonald's Team, I would like to complain about a recurring issue at your restaurant: the ice cream machine seems to be out of service frequently, which disappoints my visit every time. It's become an almost regular occurrence that the ice cream machine doesn't work when I try to order ice cream or a McFlurry. This not only causes inconvenience, but also gives the impression that the maintenance and care of the machines isn't sufficiently taken into account. Especially at a company like McDonald's, which is known for fast service and high quality, I expect basic offerings like ice cream to be available at all times. I would appreciate it if you could resolve this issue promptly to improve customer service and the overall experience. Regular maintenance or transparent communication about any repairs would certainly be helpful. Thank you in advance for your attention and hope for a quick resolution. Sincerely, Til Hamburger

The food is as always, BUT the many stars are for the staff. Greeted at the door, the restrooms freshly cleaned, a flower placed on each table, and they apologized for not having mopped the table yet, which they promptly remedied.

The very last McDonald's there is.

Incompetent employees make incorrect orders at the McDrive. It's always the same man with gray hair.

The entrance is really hidden but otherwise everything is fine 😉

Necessity is the mother of invention...and leads to late-night searching for a McD's. There are currently a few new items on the menu, but for the prices, I'd rather go to Samira's Burgers & Bowls, where I get more value.

The food is good, as always. Unfortunately, the staff doesn't speak German, and I've never seen the upper floor open.

Unfortunately, we were here on Sunday evening after a BVB game, picking up food as non-fans. Of course, it was a bit busier, which is understandable and absolutely not a problem. But what we experienced here was simply disappointing. The wait for our order took over 40 minutes, even though the restaurant wasn't overly busy (no crowds, no line all the way to the door). In the big city where I come from, I also know smaller McDonald's restaurants that operate much faster on much busier days. One employee in particular caught my eye (black hair, glasses, hair clip, older). She first spilled my drink, which can happen, but instead of taking care of the orders, she calmly mopped the floor for minutes and chatted with a colleague while more and more customers waited. Afterward, she prepared my drink at a snail's pace. In addition, my order wasn't called or displayed on the screen; the bag was simply sitting at the front, without any indication. When asked about it, the employee was extremely unfriendly and rude, even though it was clear it was about my order. It was only her colleague (a blonde employee, who was very friendly, by the way!) who clarified that it was indeed my order. The other employee's response: "Then it's better that way." – that's unacceptable. On top of that, my drink was wrong, and instead of the ice cream I ordered, there was a Coke in the cone. With such unfriendly and slow service, I honestly saved myself the trouble of complaining. Bottom line: If you stop by here after a BVB game, the team should be prepared for something like this and adjust their work pace. The fact that some employees are so unfriendly makes the visit truly unpleasant. It's a shame – we will avoid this branch in the future.

Warning! Parking fees are a rip-off – completely disproportionate! Paying a €63 fine for overparking as a guest is outrageous and a deliberate rip-off! Poor signage! I'm no longer a customer there, as no one (neither Loyal Parking nor McD) offers any concessions!

A very good McDonalds modern and friendly staff only to recommend

Unfortunately, the staff is very incompetent, unable to fully pack orders "multiple times," and they show no willingness to find a solution. All you hear on the phone is "I'm sorry, I can't change anything."

I definitely won't be eating there again. Parking is limited to a maximum of one hour, and the signage is completely unclear. After six months, I'll get a bill for €63. What a joke.

If you're traveling on the A1 and want to avoid expensive rest stops, this is the place for you, and it's worth taking a short break from the train. Two huge advantages are, for example: a cup of coffee here costs €1.50, and the very clean restrooms are free. The food on offer here is, of course, the McDonald's range. If you want to save time and money, this is the place for you.

I haven't been here at all. Never!

One of the coolest MC Donald's we've been to in Germany. I recommend it.

One star is too much. We've taken out twice within a week, and both times we received the completely wrong food. You're forced to go back and get the food you ordered. The staff is extremely poorly trained. We will not be going to McDonald's again from now on. We'll be looking in vain for any insight from the employees. Although we checked the food and the labeling was correct on the packaging, the food inside was completely wrong. Just like the first time, when half of it was missing. Customer service is very low at McDonald's. We will avoid this place from now on and go to the local pizzeria or Greek restaurant instead.

I was at the Schwerte branch with my grandson. We had a main course and dessert. The 2-year-old child played inside and outside. I didn't see any parking time limit. Now I'm being asked to pay 63 euros!!! Because I parked there 15 minutes too long. That's extortionate, absolutely customer-unfriendly. I can prove with two receipts that I wasn't a non-resident, but was in the restaurant the whole time. Everyone is blaming each other. The operator, Loyal Parking, says this is all McDonald's wishes. McDonald's says Loyal Parking sets the terms and conditions and has nothing to do with it. I've asked Loyal Parking, McDonald's Schwerte (franchise), and McDonald's Germany for goodwill. Nobody cares! This is my first Google review, and it had to be done now because I'm incredibly angry about this story. I would have preferred to donate the 63 euros to a good cause; now Loyal Parking has it in its mouth. Conclusion: I will never go to a McDonald's again.

It's a McDonald's close to the Motorway!

Be careful! PARKING LOT RIP-OFF!!! I stayed at this restaurant with several people for a while and ordered multiple times, and now, as a thank you, I received a bill from loyal parking that I consider a hefty €63 for exceeding the maximum parking time! Not only is the restaurant's value for money abysmal, but now they're also ripping you off in their parking lots. This was definitely my last visit. 👎🏻👎🏻👎🏻

The last store!! The audacity arrives in the mail a few days later: anyone who parks too long will have to pay 63 euros. So now McDonald's is dictating to its customers how quickly they have to eat the filth from the completely filthy store. Even one star would be too much... the rest are now going to the lawyer.

A six-pack of nuggets was forgotten when ordering (and there were no napkins either). Unfortunately, there was suddenly no staff behind the counter, so my husband and other guests had to wait at least five minutes for someone. He was then given nuggets that had been sitting behind the counter the whole time (not in the warming area)...

Rip-off in the parking lot. Be careful, it can get expensive. Dirty restrooms.

Paper straw for my milkshake was completely useless.

Be careful with the parking time – exorbitant prices for overstaying! I was a regular customer at McDonald's in Schwerte, had something to eat, and stayed there a bit longer – and afterward, I received a hefty bill of €63 for "overstaying." Yes, it's posted, but the amount is completely disproportionate! This seems like a pure rip-off by the third-party parking operator – and McDonald's simply allows it. Anyone who doesn't actively inform their customers about such behavior or distance themselves from it shouldn't be surprised by disappointed customers. I certainly won't be coming back.

Someone spat and gooned into my Big Mac. It was still tasty, but I didn't find it that nice.

Unfortunately, we had to wait a very long time for our cappuccino to go – 15 minutes! The staff was either too few or too unqualified. When we finally tried it on the highway, it was only lukewarm. The last few sips were inedible.

Orders are repeatedly canceled at Lieferando. Usually, after a 90-minute wait. The very last

This was the worst branch we've been to. Tables aren't even cleaned, and we'd call the floor a garbage dump.

Never again. Everything's dirty, and Slowly stands behind the counter like a junkie. The food is almost cold, and you can smell the old grease. If you want fast food or have kids who can't wait long, you should go somewhere else.

A good McDonald's near the highway. The entrance is a bit narrow and blocked by people ordering a McDrive. You'll need a bit of patience to get into the parking lot. The food was good, and the service was friendly. The restrooms weren't exactly clean, but it was already late in the evening. All in all, definitely recommended.

Unfortunately not well organized behind the counter.

Fascinating, no matter what time of day. You always have to wait a long time to check your order. You can drive to the branch in Aplerbeck or to the B1.

I just got a ticket for 65 euros because my stay was supposedly too long. It's sad that instead of being happy about being your guest for so long, I'm being punished for it.

Probably the worst McDonald's I know... We were there in the evening... Not much going on... Dirty dining room. Restrooms were very dirty and there was no toilet paper. Fries were cold, burgers were squashed together. Benches were way too close together... unfriendly staff...

Super-quick service at 11:30 a.m. on a public holiday. All the food was hot and fresh. The premises and branch were clean.

This is the filthiest McDonald's I've ever been in. The floor on the entire ground floor is sticky. There's trash everywhere. The tables don't seem to be wiped down at all. In the men's restroom, both urinals were broken. The stalls were filthy. We were there on a Sunday evening around 9:15 p.m. But at least the food came out quickly.

How can you punish your guests with a €63 parking fine? I ate ice cream, ordered a coffee later, and chatted, and now it's costing me a €63 penalty? You're stupid.

I returned the nuggets because they were as hard as rock. I got new ones that tasted just as bad. They're probably reusing old nuggets here...😪 I can only fool myself...

This McDonald's branch is located directly off the Schwerte motorway exit. It's one of the larger branches, but it has a functional outdoor area with a slide, a modern interior, and a sufficiently large parking lot. There's a McDonald's drive-thru. Overall, the branch was very clean, and the service staff were friendly. The burgers and fries were fresh and hot, and the drinks were cold!

Be careful, customer service is not a priority here. I ate there with two children and they were naturally playing on the outdoor slide. After waiting about 30 minutes and reordering, we received a €63 fine for staying too long. Royal Parking boasts a 7-day grace period (including shipping, so depending on the weekend, 2-3 days) and immediately threatens high late payment interest. The branch ghosts you, McDonald's itself promises to resolve the matter, but since the branch manager is playing ball and simply says nothing, "McDonalds can't do anything either" and then ghosts along. I used to like going there more often, but this was definitely the last time. In any case, a great tactic for scaring customers away!

Since I was there for more than 90 minutes, I had to pay over 60 euros in parking. McDonald's doesn't have any signage in the restaurant, and I simply didn't pay attention. It's a shame, not very customer-friendly.

Very clean and tidy, but sometimes you're used to something different. Great for a stopover!

Unfortunately, I had a very unpleasant experience with Royal Parking! Unfortunately, there's no sign at this branch indicating that parking time is limited. I find this NOT customer-friendly and it cost me €64. I'll be avoiding this McDonald's branch from now on.

They make the best McDonald's fries with Hagen Vorhalle

Getting the right order here is a matter of luck. And: I've never seen such a dirty McDonald's restaurant.

This is my second time here. And you have to wait forever for your order, even though it's not busy. The floor is dirty and very greasy, making it very slippery.

Once and never again!!! We were at this restaurant earlier and ordered for just over €30 at the MC Drive-In counter: Burger M MC Rib Fish Mac Big Tasty Bacon Curly Fries When we got home, we were very annoyed when we unwrapped our order. The ingredients from the M and Big Tasty Bacon were almost completely wrapped around the burger in the box, and the staff even went one better by placing the MC Rib upright in the bag next to the other burgers – the sauce from the MC Rib completely ran out of the burger and into the box! They also didn't provide any serving napkins, let alone the obligatory wet towelette that comes with the MC Rib. Of the curly fries we ordered, there were only a few scattered between the standard fries! You crave McDonald's once a year and then you're so disappointed – for €30, you'd expect a lot more!

I'm a regular at this McDonald's, but today I have to leave a bad review. The fries I got were obviously not fresh. I don't know if they were reheated—they felt like they came out of a microwave. The Coke Zero I ordered was a regular Coke. The iced latte had barely any flavor.

Never seen such a disgusting McDonald's. There were leftover food and trash everywhere. There was no toilet paper or paper towels in the restroom. The layer of dust on the toilet paper holder was never even a day old. The food was cold.

Loyal Parking, a rip-off company hired by McDonald's, sends expensive ankles to visitors who overstay their time. If you sit there with a friend for an extended period of time in the evening, you can expect a €63 fine for exceeding the time limit by 15 minutes! Neither of these partners has any leniency or understanding for customers! Simply rip-off artists!

The wrap is inedible. Regardless, there's now a €63 fine if you park in the parking lot for a while and eat your food inside. A complete no-go. Notices are only posted on extremely small signs. Zero goodwill from the restaurant or the parking association. Never again.

Very poorly topped and cold burger. Long waits at the drive-thru.

A McDonald's as you'd expect. Cleanliness has improved, although all the return stations were full. But otherwise, everything was OK.

Very modern, clean, friendly staff

Luke warm burger...more warm than warm fries... So everything as usual at McDonald's

McDonald's impresses with fast service, consistent quality and delicious food. Whether burgers, fries or ice cream – everyone will find something here. Ideal for quick hunger on the go. Clean branches, friendly staff and practical ordering terminals complete the experience.

great mcdonals for the mandem 🔥💪🇬🇧 true british geezer

Very friendly . Of course, sometimes something is missing, like in all branches, but you get it straight away if you complain.

The staff seems unmotivated and gossips about other employees in front of customers or complains loudly. Conflicts are also resolved in front of customers. The food is put together carelessly and there are e.g. Despite a large menu, only half of the fries in the pack. Unfortunately, everything seems to be a bit chaotic there.

...unfortunately only recommended to a limited extent... Why? ...several employees are standing around unmotivated, one of them discusses her pay and her motivation with the shift manager in front of the guests in a way that which would justify termination without an audience, she did NOT work with her arms crossed - even after the conversation. If anything, the colleagues who were already standing around whispering continued to blaspheme. This is anything but customer-oriented and, if at all, belongs in an employee room or after work... Respect for the shift manager, who didn't shout back, but stayed calm and took the lady to the back for a moment. (Unfortunately without achieving lasting success) The fries are only half full, the apple turnovers take over 15 minutes... if more employees would do their jobs instead of being bored, the orders would certainly be ready quicker and there wouldn't be a few doing all the work. The way things were going, you could also save on staff and pay the hard-working people better, they certainly deserve it. ...all in all, it was an unpleasant visit... but hey, the wrap was delicious.

What a stupid shop, after a long wait I finally got 2 Mincraft Happy Meals for my kids and then discovered at home that there was some dinosaur crap in them instead of the Mincraft toys I ordered. No way that was the last time.

No. The Bic Mac for €6.30 looked like it was thrown together and not stacked neatly.

... cheeseburger not fresh... the patties were damn dry... I don't know anything like that... unfortunately this was the second time in a row... what a shame...

I used to enjoy going there, but the prices have risen dramatically, so it's no longer worth eating there with the family. The burgers have also become very small, and the tables in the restaurant need to be cleaned more often without having to alert the employees.

We were there in the evening of 14.04. Did we get such a change, or is it always like this here. But we were satisfied with the quality of the food and the service at the checkout. So we decided to stay for coffee. The only downside is the dirty tables and not only the tables.

The staff is absolutely calm even in stressful situations. Absolutely. So quiet that it's problematic to say the least. Orders at the online counters work, but the receipt roll is always empty and you don't get a receipt - and therefore have no proof that you ordered. 30 minutes for a small order at a time when the store is relatively busy.

Everything was ok. Ordered to the table via the app, everything came as ordered. Staff was friendly. Food as expected. Regular McDonald's.

This McDonald's was one of the best. But the quality has deteriorated a lot over the last few months. The fries are an absolute disgrace.

Very motivated and nice employees! Respect!

We regularly get something to eat there and in 80% of all cases something is forgotten. Now just the toy in the Happy Meal and some fries again. It's just sad and unacceptable at that price...

The staff is calm in stressful situations and also very nice and friendly. The food is delicious. Well, of course it's not always healthy, but you can treat yourself to it every now and then. But the seating isn't always great or pleasant, especially the tables with benches. Not recommended for people who are a bit taller or wider (I hope I expressed myself reasonably well and correctly). But there are also tables with chairs and you can sit upstairs and have a nice view.

Very clean, nice complex. Good service area. Nice employees. Everything is very great. The only bad thing is that they don’t take children for school internships. So that they can try and experience the field of work. And everything is great

2 minutes from the A1 exit Schwerte. Usually short waiting time. Otherwise the typical McD

Very, very unfriendly staff. They were completely unhelpful. The app didn't work for me. Also, the toilets were dirty and there was no toilet paper for either me or my boyfriend.

Maybe not the best location to experience a fantastic panorama while dining, but it is spectacularly connected in terms of transport.

Staff at the meal bring totally unfriendly and insulting

The employee was unfriendly while serving the food and called us disabled.

Thei don't use protection gloves at the till.I was there for a Big Tasty and the till boy drop my burger in the takeaway bag and then he took the burger with his barelly hands.Desgusting...I complain about that and they took out the burger from the bag with the promise that i will get a new one,but they just put it back.worst place to eat

Mega nice employees and great store instructions who were always happy to find a solution for the coupon from the McDonald's app that wasn't working. Everyone was very friendly, helpful and nice

Stopped at this McDonalds while passing through today. Waited over 45 minutes for the food. Fries are an absolute disgrace. I've eaten a lot of bad fries at McDonald's, but these topped everything. Cold, endlessly greasy and just tasteless and sticky. When the order finally came, the second pattie was missing from my Double TS. My wife's Big Tasty Bacon was missing the bacon, but had a second pattie on it. Burgers were cold and many so apart. The ladies behind the counter were very unfriendly and the older gentleman was visibly overwhelmed. We don't even need to talk about cleanliness! Last but not least, an employee drove a tray cart over my wife's jacket. The lady then said to step on the jacket in order to push the car, which was hanging tight, off the jacket. According to the lady, it was our fault because the jacket that was hanging over the chair was lying on the floor. This was definitely our first and last visit to this store!!! This has never happened to me in a guided McDonald's from Haas!!

Tables could be cleaner, coffee not that great

The prices are sick. I haven't eaten there for about 5 years

McDonald’s Schwerte is the McDonald’s in our hometown. Somehow the quality is getting worse and worse. Presentation and what ends up in the box/bag are no longer the same. It's not the first time we've noticed defects at home. BicMac put together incorrectly, top layer missing, cola watery, fries almost always cold. Drive home about 5 minutes. Where is the quality 👀 Unfortunately, it's a shame. We will now try again and eat there. Then you can say something about it straight away. Because calls only become ridiculous. As if they were trying to get a goodwill gesture.

I have never been served so badly and the food was unseasoned and inedible!

We all know it's unhealthy, but sometimes you just need it, right?😅

Extremely dirty shop! The hygiene concept is missing here!