McDonald's in Aurich

Among other things, I ordered 2 Double Choc bags in the app. It was only when the goods were handed out that I was informed that I had been packed with 2 apple turnovers because there were no longer any Double Choc bags. I agreed to this (of necessity). At home I discovered that these are peach quark bags that shouldn't be in the product range anymore. Who knows how old these are? These both ended up in the trash. In addition, I could have been informed in the app, when placing the order, when paying or when the drink was served for the first time that there were no more Choc bags available. So there were 4 missed opportunities for this.

It has become very bad and is no longer what it used to be

Aurich Parking spaces are available Also for electric cars 🚗 Rooms are not that clean Chair had urine on it and the floor was very wet and dirty The food was very tasty 😋 😋 😋 😋 😋. Fries 🍟 with mayonnaise Cheeseburgers

The delivery service is really the last thing! The average delivery time stated is 25 - 45 minutes. After 90 minutes I asked where the order was. Well, answer: there are still 10 orders to go. Only 2 drivers there. How can you be so poorly organized?! Can someone from headquarters carry out quality control in all areas? What's wrong here in Aurich?!?

Burgers were delicious. Only the fries were cold.

I'm kind of confused and desperate at the same time. I've never seen anything like that before. Ordered two chicken burgers, which were also found in the bag with proper packaging. Then at home the surprise 😅 I really thought it was a mistake with a burger but both burgers were like that. It was funny in a way, but the combination was hard to eat. From now on I'll open all the burgers I order at McDonald's. Thank you for this new kind of trauma.

Essen 🍔🍟 war gut und sehr nette Bedienung/Verkäufer.

Incredibly familiar that everything is there and as soon as I get home I notice that something is missing even though I paid and want my money back, disrespectful

This McDonald's is and remains the last. Every time something is missing! If you complain there is no response. Either a happy meal where the specified items are never available and, to top it off, the drink is missing, or the employees are not able to pack the specified number of burgers. Staff seems listless and disinterested. Mc dirve takes forever and waiting after paying is always pushed to the additional waiting zone; even if it's just ice cream and two chicken burgers!

Food doesn't look like the pictures and once again the order was mixed up, it's a shame

Disgusting 🤮 Burger burnt. Ice = water + color. It tastes like that too. And it's extremely expensive! Simply disgusting!

Essen und Service war gut/freundlich. Minuspunkt gibt es das ein Mitarbeiter immer wieder den selben Lappen nimmt um die Tische abzuwischen...

Fast food like you know McDonalds. What I find just a shame: 11/21 around 4:45 p.m Family with 2 children comes in like this. 3G rule. Son was 14 and had not been tested, recovered or vaccinated. After a short discussion with the employee, he actually let this family in. Irresponsible :( either completely or not at all. You actually don't feel comfortable there. September 29, 2024 At evening Disaster!!! Many customers complained after 40-90 minutes that they still hadn't received any food. They were so overwhelmed. However, they still didn't work any faster. Those who haven't complained are still waiting for their food today.

The McDonald's in Aurich, located at Emder Str. 21, offers the typical selection of fast food dishes such as Big Macs, cheeseburgers and French fries. The atmosphere is usually cozy and the staff is often described as friendly. However, there are mixed reviews about the cleanliness and quality of the food. Some guests complain that orders are sometimes not filled correctly

Hi, Our first mistake was choosing the MC Drive, which is supposed to be fast food... it took forever (pure deceleration) and then the order wasn't completely in the bag. Unfortunately not the first time...so always check your order (or directly in the MC Drive 😅). And the rest was as expected, the burger is probably to be understood as a kind of kit -> then you just have to assemble it 🤷🏼

Weird again lately. Big morning farmer ordered, big morning chicken got. Cinnamon and sugar are constantly forgotten in the pancakes. During the day the fries are 9/10 cold and sticky and you have to check everything every time because something is constantly being forgotten. But today at breakfast I ordered the McMuffin Bacon & Egg but unfortunately you can't eat it. Raw egg softens the whole bun. Just sad.

McDonald's is getting worse and worse, 80% of people forget something when ordering from now on only one coupon per order. So the app was just deleted for me.

A normal McDonald's. Food was warm. There wasn't much going on. Were there around 6 p.m

the staff is extremely overwhelmed. It's a shame, it could go better.

What kind of absolutely poorly organized Mcces is this?? I've never experienced anything like this in my life 🤣 everyone was overwhelmed. Terrible! Why are order numbers distributed if you only get yours at the end of the drive in? And no employee knows who which order belongs to? The system should urgently be revised, also for the love of the employees! We had a very simple order and even half of it was forgotten...

Fries are either only lukewarm and or the worst thing is if the fries are only briefly drained of the fat out of 10 times maybe 1 good crispy fries if at all! I've had complaints several times, unfortunately you get an answer that it's getting better and you talk to the staff, but for me the fries are definitely always as described above... And the McChicken are usually very dry.

Very bad service, my order was ready only after asking twice and waiting for three quarters of an hour.

Every now and then we pick up something for the children because they love the BigMac so much. Order via app, drive there, pick up everything works great 👍

We had to wait 15 minutes for a drink (Fanta) and that was a mix of water with Fanta (80% water)

So, I got hit on pretty stupid because I didn't hear my number. This person is always rude and I don't know why. And I've heard from several people that she's pretty unfriendly.

I was eating here and the whole time I was being looked at angrily by a black-haired waitress and I noticed how this woman was gossiping about us to other employees because she had pointed at us

A top modern new McDonald’s. Service was great, ordering was quick and food was hot. Table service and ordering via the app worked great. Swapping the wrong sauce (because I was too stupid) wasn't a problem at all!

There's nothing to say about McDonald's. It's not mine, but the family loved it.

Ordered yesterday, Sunday August 18th, 2024 at 2:26 p.m. The message also came: Mc Donalds needs approx. 30 - 55 minutes for your order. When did the food arrive? At 4:26 p.m. The Big Tasty Bacon was totally cold, the chicken burgers were lukewarm, but a waste of money.

As always, things are missing again. And I'm not talking about mayo or ketchup - you don't know anything else there. I missed the hamburger with the MC menu. This time it was the sauce for the nuggets and then cheese nuggets. It's just disappointing that so much technology is used in the restaurant and it still doesn't work smoothly.

Totally nice staff, everyone was very friendly, I'll definitely be back

The most disastrous McDonald's I've ever encountered. Organization is a foreign word, chaos at the output, ages until the order was put together. The orders were apparently processed using a lottery system. The parking situation defies description. But the food, out of competition, was at least hot.

A very bad idea on Sunday evening. Normal 3 man order, waited 1 hour in the restaurant. At home, the burgers, fries and nuggets were cold. This service is ridiculous. After the restaurant was remodeled, things just went downhill!

Once again we were disappointed. The staff is unfriendly. We ordered a wrap without cheese and tomatoes but it was still on it. Instead of mayo we get sweet and sour sauce.

Extremely overwhelmed. Waited half an hour for a happy meal

And once again something was missing from the order. Unfortunately I only noticed it when I got home. Called straight away and got a mushy answer to my complaint. This was the third time this had happened. I did an apprenticeship at MC Donakds myself years ago, that's not how you treat customers.

Unfortunately not the first time I've been disappointed with the branch. In the entrance area the entire floor is stuck, right up to the terminal. Very dirty in the restaurant as well as outside and therefore disgusting to sit anywhere. The staff would have to work harder to keep the branch clean. And don't walk past the dirt and grime. Very unfortunate. I won't be going out to eat here any time soon. The fries in particular were cold.

One star too many! Cold food, never had such mushy food. Very dirty, you'll soon be stuck in front of the terminal

What bad service, around 3:30 p.m. we ordered 3x Frapees in MC Drive, after realizing that we just got cold coffee, we wanted to sort it out in the store ourselves. An old lady at the counter then cheekily told us that they didn't have any Frapees at the moment and that we were unlucky. So far I've only experienced something so bad at the McDonald's in Aurich, no wonder the reviews are getting worse and worse. Cold coffee for €4.60 is a disgrace. You should probably train your staff before you let them loose on your guests. McDonald's has definitely lost us as customers. Really a shame...

Never again McDonald's half of the order was missing.

The store closes half an hour before closing time, the internet says it closes at 2:00 a.m., but it closes at 1:30 a.m.

Extrem lange Wartezeit. Haben uns das Geld wiedergeben lassen. Werden MC in Aurich wohl erstmal nicht wieder besuchen.

After only bad experiences a few years ago. Yesterday I tried again. 1. no more parking space available 2. ordered online and most of it was ready when I arrived. Just not the apple turnover. I should wait or take a peach bag. Then I waited. The apple turnover arrived after 10 minutes… 3. The food was of course cold and the wait wasn't worth it because when I ate it, the apple turnover turned out to be a peach turnover. Then why are you keeping me waiting? I don't understand why it's always full. Even from people you know you only hear bad things.

Great Mc Café! Delicious strawberry cake and coffee

Booked menu via app for €11.99. €14.13 was debited: staff couldn't say why. 2€ swindled. But nobody knows why 😥

We were only in MC Drive and again something was missing...

Not a good service at all, my friend poured coke on me and said it was his problem because he was on his cell phone. She came back and then poured coke on me too. She then takes my cloths to clean the cola from my friend. Really unfriendly. The boss came and then kicked us out because he had apparently insulted her, which wasn't true at all. She then insulted him. The employee didn't apologize and just continued working as if nothing had happened. It just wasn't cool.

Ordered 2 apple turnovers, one was just finished. It took a very long time until we got our money back. Very impolite

Not high quality but you don't expect much for something cheap.

Latte Macchiato without sugar and caramel, I paid for it all, they brought it without all that. I paid for nothing??? The roll they brought was terrible, as if it had been picked up quickly and thrown to the dog. Horror…. This is not the case in Poland or Holland. I won't come here anymore

Hello My son forgot his beloved HSV Cappy with you today. Was it perhaps given away?

The team has weakened significantly. You're just a number. Checking the ordered items is mandatory. Often something is missing. Kindness was a thing.

Disaster, half of it is always missing when you drive through Mc Drive! And then the most you get is a lame excuse!

Staff often chatting. If you have questions, wait a long time for answers. Food: it's like everywhere else at McD

The staff is completely overwhelmed. Ordered takeaway food. After 25 minutes, cold food was served because it had been sitting on a tray for ages. Then we were called with our number. The condition was stated that it was to be taken away. Then the cold food was put into a bag, and any fries that fell from the counter were put into the bag with the fingers. No understanding from the staff, on the contrary they were rude. Thanks but not here again!!!

Big praise to Mr. Rüst and Mr. Decker as well as Max! Great people, especially Mr. Rüst .

Big praise to Mr. Rüst and Mr. Decker. Also big praise for the tall, blonde shift manager with short hair. Very nice person.

May 16, 2024 - A very good correction was made as far as possible, as a customer I feel valued, the colleague who implemented it was very friendly. But the level of trust is still assumed, so keep it up, it has to be pursued further and expanded correctly, that can only be supported! The right solutions and the right communication are always effective, but only the right ones! Keep it up with employees who are happy to take on the right responsibility! TOP and keep it up! Keeping a cool head and acting correctly even in difficult situations can only be rewarded with a full number of stars, but the categories required for correct evaluation do not yet exist (current framework, limits - fair and open). Just for the sake of completeness, but the solution at the beginning of the text is important, really important for an original, everyone knows McDonalds. The numbers speak a clear language (always an original) - just like the post It's currently not acceptable what's going on at the boss's alleged level! Very well informed about my exclusive rights, but even better about the customer rights! First the analyzes every McDonald's visitor in Aurich had to explain, before visiting here with an evaluation, why no cherry bag was allowed to be sold if I didn't get a free bag! Well, all the other actions, where are my exclusive rights - nothing there, all socks and gym bags etc. distributed? This now has consequences as it should! You all now have to explain - see above - what's currently going on with the original! Nobody else has the rights and always remember that private is private and stays private! I've already done everything correctly and even that wasn't explained correctly what you think you can do! That's enough, I don't have to let you completely embarrass me here, the expert-style analyzes are also missing in this regard! And assuming a threat is enough! But huge. The colleague promised that the free delivery would come today because of the late delivery! You don't undermine promises from colleagues, a man with a correctly recorded woman with a woman who solves correctly! Not either. By post - just in time! Customer rights - exclusive rights, separate properly! Everything doesn't have to be endured! That is not how it works! (Clarification at all correct levels). You can't get a correct correction! The real boss immediately reacted correctly, she… just embarrassing! And if that's the case, then you can say it just as openly and honestly! (Private opinion!) May 16, 2024 at 12:13 a.m. no delivery, no solution, no apparent willingness to find a solution! If anything changes, it will also be assessed fairly and transparently here! I've had time since May 15, 2024 at 9:40 p.m., there are guidelines for correct action in a corporate sense! Not complied with, see above! Clarification was promised over the phone, a clear distinction between an immediate solution, a colleague's promise must be kept and an immediate result here, you know what's involved now! Call on May 16, 2024 at 8:16 a.m., no one available at 9:11 a.m., the phone just rings with a correct complete solution (replacement delivery) of course with the Mc Café apology program - you know what that includes latte macchiato and a piece Cake with it! Just in Time is a value proposition that lives it. That's something completely different and you can't just ignore non-transferable sole rights! Irresponsibly, someone complains correctly, everyone else follows suit, you know how it goes! (Idiom!) No analysis, you have to deliver but only the original please, here I am! And truly non-transferable original rights from McDonald's worldwide! It's enough, no false results! You have to get here! No ifs and buts!

Wir haben uns rund um wohl gefühlt, essen war sehr gut, Leute waren sehr freundlich, wir kommen gerne in der nächsten Zeit wieder

Well, it used to be much nicer there. Since the renovation last year it's just been a disaster. Just go through the drive there, which leaves nothing to be desired

I ordered online today and had it delivered. Was disappointed for the first time. Unfortunately, part of the order was not delivered - the main thing was that it was charged. The driver can't help it, he was nice and friendly. It's a shame ☹️

Great McD! Clean, fast & very friendly staff and even the burgers are put together nicer than in other McDs so far! Keep it up!!!

Unfortunately I didn't like it at all and I missed the nice employees. But I also think that young people like it better there.

Hello ! I'm a slightly older customer (67 years old) and like to go to McDonald's exclusively! Nowadays people like to talk about tired youth and that things used to be better in terms of work effort etc.... I have had exemplary positive experiences with you. Very well run branch with always friendly and helpful staff. One employee in particular, Mr. Löschen, left a particularly positive impression on me. 🙂 You can score points with employees like this ❗️ Really great service, thank you 👍 Friendly greetings from Großefehn Dietmar Spautz

Employees call me and friends victims, and we are then thrown out by the 1.60 tall manager in the country who thinks he is Escobar. Biggest victim shop in Aurich

Been there again after a long time. Unfortunately it has deteriorated a lot overall. Food, decor and cleanliness was not very good. Service friendly

Terrible. We were there for breakfast where there was nothing going on. First we had to wait a long time for the food. Secondly, the pancakes weren't delivered, you get a stupid comment when you ask about them, then they should be delivered later, after 20 minutes still nothing. Then they left and left money for nothing. Terrible store.

Warm food would be desirable, the citizens were at most lukewarm

No cheese cake could be ordered even though half the tray was there Cheeky

After 40 minutes of waiting, we received our order, unfortunately cold.

Wrong price board and then also packed the wrong menu

Ultra cheeky employees at the counter (03/20/2024, 10 p.m.). Not recommendable

The staff very uninterested and dirty dressed. The whole McDonald's was dirty. There was leftover food on the tables and under the tables, it stuck to every corner and edge 🤮. The visibly, physically impaired cleaning fairy came with a cleaning cloth, wiped the table once, put it on the floor and, with a very loud bang, simply pushed the chair into the eating and drinking dirt. It just sucks. The worst thing is, if you read through the experiences here, nothing gets done. Sorry MCDONALD'S is ashamed of you, is it so deliciously dirty in your home?

Just dirty and unfriendly NEVER AGAIN

Order with the app and wait less But once again we didn't get what was ordered There were no free products included. Unfortunately we were already on the way back and the city was close enough to turn back. A pity. How could that happen?

Coming back last night after a long journey, we thought we'd quickly go to the MC again and then take something with us.....OK said and done MC Drive ordered everything fine then second window ordered everything fine too just then waited for about 12 minutes nothing happened please continue to move forward, the food came out behind us little by little..... After 15 minutes of waiting, we asked and were immediately told that you don't have to worry about something like that and referred to the restaurant management, who then took the whole thing into their own hands. After another 5 minutes of waiting, we finally got our food. There wasn't even any compensation in the form of a small gift for the entire waiting time Please excuse me just briefly. So you really have to say the service is very poor

I had breakfast at McDonalds again after a long time. I was shocked at how small the portions were. Very disappointing

Cold and the food felt like it was from the day before.

Very clean and fast service ⭐️⭐️⭐️⭐️⭐️ really great 👍

The ice cream was runny and if you order extra bacon for €1.20 you get two measly pieces.

It's been a complete disaster since the renovation - no matter what day or time. Tables are not cleared/wiped down, table signs are missing, the staff is unfriendly and it takes forever to get your order. If you use the pick-up parking lot, you have to wait even longer than in the drive-thru because none of the staff want to walk outside. It's better to go to the other restaurant nearby, it's cheaper there too.

Super clean, very friendly staff, some branches could learn something from this. Lovely again.

Sometimes you have to go and get your food yourself, you have to pick up your food and go, a meal for two people can be served on one plate, a meal for 3 people can be served on 2 plates, it is not very crowded, but the environment is often noisy and the employees are not very friendly,

Not having ice cream and milkshakes on a Saturday is embarrassing for a chain like this. This wasn't the first time this had happened.

We were there today. Unfortunately the toilets were very dirty. In the men's area you could find other men's hair on the Pisuar's. The floor was very dirty. Very unfortunate.

So I wanted to go to the women's toilet and there was a donut in the sink. I could barely wash my hands

With MC drive it takes a very long time. Almost half an hour today. After five minutes I was home and part of it was cold

Waited 50 minutes for food today...

Ordered two MC Sunday ice cream with caramel sauce today. What we got is a joke! A dollop of ice cream with an even smaller dollop of sauce. Complained to an employee and was told that the portions looked like this. And 2 euros each for that is outrageous!

Not a nice restaurant, first of all a terminal was broken. And the screen for pickup was broken. We ordered a mcfliry with Leon. We received a normal mc flury with caramel. When I complained about it, they just told me that's what we ordered. So I showed the employee the receipt. Where exactly it was written. It was given to us Finally made it and we got our ice cream. Whatever the ice cream was, it was half liquid. It's a very bad restaurant there are mc empty and mc westerstede 1000 times better. Macdonalds in Aurich is not recommended simply because of the half-liquid ice cream. Team Wallraff has to go there

If you know one, you know them all

The restaurant itself seems very simple and unloving. What I think is good is that you can separate the garbage yourself at the station. Top Negatively, unfortunately I forgot to add the shot of caramel to my cappuccino again today. It's also sad that you eat in a restaurant but don't even get a piece of chocolate or, most recently, a chocolate bean. Also strange, two Mc Sundays were ordered, consumed in the restaurant, one was in the take-away packaging, the other in a reusable glass. I also found both the Cola and the Sprite very watery today. But what annoys me the most is that the ordering machines don't work properly. This time again it was canceled in the middle of the order. Really great

After a long time, I tried again to get something to eat quickly because it was on the way. It would have been better if I had eaten a slice of bread at home, at least I would have been full and I would have been spared the following. Unfriendly staff who simply ignore you when you have a question. Impersonal furnishings in ice-cold rooms where even the staff work with jackets. Overpriced, sticky, squashed BigMacs far from what you see in the advertising pictures, forever long waiting times, at a price that doesn't come close to justifying such a meal.

Sooo schwer ist der Job nicht. Wie kann man nicht einmal hinbekommen die richtigen Geschichten in die Tüte zu packen ?!? Was macht man denn mit solchen Menschen ? ...

Nach dem Umbau hat man einen sehr sterilen Eindruck. Mit dem Aufrufen der Bestellungen funktioniert es leider nicht so gut.

Grade ein Eis bekommen das eine wahre Frechheit ist . Der Holzlöffel zeigt wieviel im Becher ist

Es war so dreckig dort, am Eingang hat es schon gestunken und das zog sich im Laden so weiter

Der Laden sieht mittlerweile wie ein Schwimmbad aus. Es ist echt eine Seltenheit, wenn das Essen korrekt zusammengestellt wird. Es gibt da deutlich zuverlässigere McDonalds Filialen.

Es ist ein McDonalds, wie gesund und gut das Essen ist wissen wir seit "Supersize me" alle. Der Service ist gut, sie vergessen wie bei jedem McD die Saucen, also müssen Besucher*innen sich nicht umstellen. Gewohnter Service, gewohnte Umgebung. Ambiente ist geräumig, durch den Fettfilm auf den Tischen vergisst man auch nicht das Händewaschen. Die Erwartungen werden also immer erfüllt. Der Kardiologe wird sich freuen, genau wie mein Cholesterinspiegel.

Wir standen eine halbe Stunde im McDrive nur um dann um 1:11 abgewiesen zu werden, als wir endlich den Schalter erreicht hatten, ohne Begründung. Also die Öffnungszeiten stimmen nicht!!!