McDonald's in Schwandorf

We were here at 1 a.m. on our way back from a concert. Half the tables were dirty, the tray return station was overflowing because the trolleys weren't being emptied, so customers were leaving their trays on the tables next to them, and to top it all off, there was no toilet paper in the restrooms.

Ordered table service via app. After a long wait, I realized it was sitting at the counter cooling down. Annoying. At least they saved on cheese on a burger...

Congratulations on having the filthiest branch in the district! I've rarely seen such a filthy place. Everything is sticky. The floor looks like it hasn't been swept or mopped in weeks. The tables are littered with trash and dishes because the service cart isn't emptied. It's 10 a.m. and there are only a few customers! Meanwhile, the staff are standing behind the counter chatting. You could probably get your fill of the leftover food on the benches. Ugh, really.

Good. The staff is (MOSTLY) friendly or at least in a neutral mood, but you also have to be prepared to argue with them about any minor issue, especially in the evening or when there are a lot of people there (they're just fed up). The food is just like at a regular McDonald's, nothing special.

The fries had been sitting out for a while and were cold. A waste of money. The tables and floors weren't clean either.

The McChicken is not recommended, the chicken meat was extremely small...!!!

My vegetarian friend ordered a McPlant, and it had meat in it. The waitress replaced it without a word, but that shouldn't happen...

The food was great, it was clean, there's nothing to complain about, except for one point. If I order a coffee at the MC Café via the app—and I do that intentionally because I'd like it brewed from a portafilter—and then I get one from the WMF machine, and they argue with me that it's the same café, then that's enough for me. It's a shame the customer's wishes weren't taken into account here!

Food was cold fries were not cooked

Everything was super nice and clean and everything was

Compared to other McDonalds an above-average waiting time

Good coffee and friendly staff who are very helpful.

I had a larger order. I had already discussed it with the on-site staff by phone, etc. Everything went great, and I was able to pick up the order the next day (ordered again via the app). Everything went quite quickly on-site, and nothing was missing. The employees were very friendly to me. However, I'll give them a negative point because they were very unfriendly to each other. Some of them shouted at each other in front of customers and complained loudly about "old" kitchen appliances in the kitchen. It doesn't really make the best impression on customers.

Something was forgotten in our order, but it was corrected after we pointed it out. My son's burger and all the fries were only lukewarm. Unfortunately, one had the impression that a little more emphasis should be placed on cleanliness, both inside the "restaurant" (including the restrooms) and outside. There's also room for improvement in terms of customer service. We were just passing through, but we won't necessarily stop here again.

Oh my gosh... this is by far the dirtiest restaurant I've ever been to. I don't know if it's because we were here on a Sunday morning and it's not usually that bad, but it's a real bummer for any meal. Disgusting!

2.50 for the simplest cheese and chicken burger, too expensive even smart menu one euro more expensive up to 2.50 more, go to burger kitchen or burger stands there it's cheaper, also coupons are so useless and sometimes even more expensive than in the system

The worst McDonald's I've ever been to! Food was missing Food was greasy Wait time was 10 minutes even though it was empty! Dirty

One star is still too many. At these prices you can at least expect the food to be hot. Everything was carelessly thrown into the bag. I could have put my burger together individually at home. An absolute disgrace, and the staff hardly speak any German... never ever...

Oh dear... where do I begin? We just wanted to grab a quick bite on the way home. So we looked for a seat and tried to order via the app. What we normally manage in 3-4 minutes (depending on the offer and our determination) took my wife 15 and me 20 minutes due to the terrible data connection. When the food arrived, my wife had fries that were clearly showing their age. My fries were fresh, but the wrong sauce was served on the tray. This was exchanged without any problems. The burger, which I specifically ordered without dalat, came with more salad than is usually on it. When I complained at the counter, I was met with a hissed "sorry," and instead of being offered the burger to be brought to the table (as in other stores in this chain), I waited over 5 minutes in a restaurant that was far less than half full, and I also had to endure insults about where to stand while I waited. So we spent a total of about an hour in this "fast-food restaurant." During that time, a single table was wiped down exactly once, while the rest were simply left alone. The floor also looked terrible. At least the atmosphere among the employees was fantastic, as the urge to communicate behind the counter was enormous, and there were plenty of employees standing around without anything to do. Come here again? Thanks, but no thanks.

Food, McDonald's, of course. But I've never seen such dirty restrooms. We asked an employee about it. The answer was, they'll be cleaned again soon.

We have a gluten-free diet and McDonalds has always been a safe bet... Unfortunately, it probably doesn't apply to the German market, at least not to this branch... TOO MUCH.. And overall the worst MČ I've ever visited... The toilets are horrible, the floor in the restaurant is sticky... etc... When I ask about good food, they stare at me like a calf at the door😥...

They often forget things and don't serve at the cash register. I felt ignored for what felt like 10 minutes. Ps: I wasn't treated very kindly here either, even after I politely pointed out to an employee that something was wrong with my order. I'd rather go to MC's in Schwandorf South.

A dump like no other, the staff completely lacking in leadership. Ordered three Big Macs without salad... got three with salad... Then they watch it flash.

We were just served by a young man with brown hair and a beard. He was very friendly and even wished us a nice weekend! Please give him a raise. Best regards.

Unfortunately, the burgers were just slapped together

McDonald's is just so stable; you get exactly what you want here. The app works great too; you can order everything in advance and pick it up via McDonald's Drive-Thru. Everything's great. Absolute favorites are ice cream, milkshakes, and vegan chicken nuggets, so McDonald's is planning to serve you like a real burger.

I find this Mc store simply disastrous. It's happened to me three times now that the seller rounded up by 1 cent. Last time, I bought something for a total value of €6.49, and the seller then charged me €6.50. It's simply a disgrace. These people should simply be fired because it's considered illegal.

Every McDrive order (with the app) is missing at least two items. Usually just small burgers or sauces, but currently the value of the goods is €8! You almost have to assume it's intentional. It's a drama at home every time! And I'll be avoiding it in the future! Thanks for nothing, and bye forever!

Forgot all the sauces on a €60 order. Soon we'll be able to eat our own crap. Last time at this branch

No one here. I wanted a coffee and I have to order it from the vending machine?! Can't we talk anymore? ...

Unfortunately, it's become standard practice at this McDonald's to unwrap your burger and not even fold it properly (see photo). Generally speaking, you can't use the drive-thru at this McDonald's, as they always forget something, be it a burger or nuggets. The staff is usually very unfriendly and irritated. Not recommended.

At the Mc Drive it is a rarity when everything is included.

Less than one star is not acceptable when a global corporation no longer adheres to its opening hours. Open until 1 a.m. - closed at 12:15 a.m.!!!!!!! You apparently don't understand the fast food model. A report will be sent to headquarters.

JUST AGO...EMPLOYEES LOCKED THE DOOR IN FRONT OF US. EVEN THOUGH IT WAS OPEN UNTIL 1 AM. IT WAS 12:30 AM. ABSOLUTELY DISGUSTING.

I think it's a disgrace that the shop closes at 00:15 although the shop is actually open until 01:00 on Sundays

After ordering on the screen on June 8th, we waited at the cash register to pay. The staff saw us but ignored us. We (we have a small child) didn't want to wait any longer and left. P.S. The McMc wasn't full.

The citizen was already cold after less than a five-minute drive home. It also took over 30 minutes to receive the ordered goods. And that was only after repeated complaints. And that was the first time.

Cold fries, cold burgers, and Coke, but at least that was okay. It wasn't busy and they probably had too much prepared. The speakers in the ceiling are broken; it sounds terrible. The staff were very friendly, though.

The young, black-haired employee who brings the food is incredibly friendly and personable. It immediately enhances everything.

That's not exactly fast... Rude and unfriendly. Basically, something is missing from the order.

Hello, I'm sorry to have to write this review, but the unprofessional treatment of customers, which more than clearly shows how little they care after paying, leaves me no other option. We wanted to round off the weekend today with dinner from McDonald's, which we ordered and picked up, and we were really looking forward to it. We picked up food ordered via the app at the drive-thru. When we got home, we were met with an unpleasant surprise, and the family's good mood was naturally ruined. A portion of fries, curly fries, 9-pack nuggets were missing, and instead of a Fanta, we got Sprite – €16 of a €45 order was missing or incorrect. The burgers, except for one Big Mac, were ice cold. We called and explained the situation, and a gentleman on the phone said we should come back. When we got there, they handed us the missing food. No apology, no compensation for the mistake or the extra effort of driving twice, and no sympathy for us. Unfortunately, this wasn't the first time this has happened to us at this McDonald's, but this situation was too extreme for us. We were big fans of McDonald's (for €45, three people can go out for pizza and probably get a better atmosphere), but we are extremely disappointed with this, our second experience. If this is the new standard at McDonald's, and customer service is so unimportant, then we won't dare visit there again in the future.

From the moment we entered the drive-thru, it was a disaster. The staff didn't speak the local language adequately, card payments were canceled, and the change was thrown into the donation box without being asked. After waiting in the car for a good ten minutes, part of our order was missing, and we were asked to pay for it again, even though we had already paid. A true disaster – in terms of staffing. McDonald's should definitely deploy competent and trained staff in customer-facing areas again.

We ordered vegetarian nuggets and got meat. The wraps were all wrong and we couldn't get any more because we'd already taken a bite.

Were there today, you guys are such sweet mice, everything was great

Amazing service, cozy atmosphere, very attentive Team: welcomed kids with a colouring set and exchanged the Happy Meal Toy easily.

In the meantime you can no longer go to this branch. Everything takes forever, there is no trace of customer friendliness and there is no need to even talk about the completeness of the order. A double pack menu with extra fries takes 13 minutes if the restaurant is empty. Then of course the 6 nuggets are missing. You go and talk about it. Instead of apologizing, they are handed over without comment. They were available, but the fact that they might belong to the customer in an empty restaurant is probably unusual. The highlight is the possibility of evaluation. Of course, the printer doesn't work properly, so you can't enter your code from the receipt. Hence the review here. It gets worse every time. Something should be changed as soon as possible.

The food actually tasted quite good, but unfortunately the cleanliness left something to be desired.

The ordering system is annoying. Printer is constantly empty, no numbers are displayed on the monitor, no reasonable communication with employees is possible

Everything was good but an order terminal didn't work. I was there for the breakfast menu.

One star is still too many. Were there today around 3 p.m. Toilets dirty and smells of urine. Trash cans in the toilet were full. In the restaurant at the ordering terminal the table number displays were dirty. There was food and garbage lying around on the floor. We waited 15 minutes for our order. The fries were cold and the nuggets were no longer hot either. Simply more order and cleanliness would be appropriate in a shop that deals with food.

The positive first: we enjoyed all 3 burgers. Now noticeable negative: dirty entrance area at the terminals; 3 out of 4 order terminals worked; no table service possible because there were no stands at the terminal; Screen at the pickup counter off; Extremely dirty floor (here I would venture to assume that it hasn't been cleaned for a while - see photo). We really can't make a recommendation here. Maybe the McDonald's Company should check its franchisees better.🤷🏻‍♀️

Never again! We were given the wrong order because the employee did something wrong and then we had the stress and had to argue. In the end they took the wrong order back even though they weren't allowed to do that... they'll probably sell it on. Disgusting!!!!

Disappointing, dirty toilets. Staff annoyed. Order terminal out of order, receipt issue at the other. The outside area was kind of dark.

- 2 out of 4 ordering devices do not work - Waited 20 minutes for an order - Service at the table was not possible. - dirty tables and seating - Cucumbers and tomatoes stick to the window - Food was good, but unfortunately already cold - rarely seen such a dirty MCDONALD'S

We had a stopover here and wanted to eat something. We had a hard time choosing where to sit, although there were a lot of free seats, the tables everywhere were very dirty. You don't like sitting there! 🫤

Good evening, I would like to tell you that the food would be much better if some of the staff weren't so mean and serious etc. They don't know how to work honestly and there are always problems from every angle. I will soon file a complaint with consumer protection.😡

1 star is already too much. Every time you order takeout, something is missing. That's why I check before I leave whether "everything" is in there. Yes, today everything was there at first glance. But the food was inedible. Everything was ice cold (travel time 4 minutes) unfortunately I then noticed that all the sauces were missing! The Fanta can was also not included! Milkshake completely liquid! Even the apple turnover was ice cold! Apparently the sticker was removed beforehand! That's it, better travel time and another Mc! This branch should be closed!

Worst branch! There are always things missing (sometimes burgers, sometimes fries, today ALL sauces!) Fries are ice cold and taste like they have been sitting for a long time. The burgers are also ice cold. The control sticker was removed from the apple bag (ice cold) before it was packed. At the ordering machine the roll was empty and no piece of paper came out. The pickup screen hasn't worked for ages. We will avoid this branch in the future! Totally chaotic and disorganized!

Boss absolutely cheeky and arrogant towards the customers, crazy, completely speechless...

Special requests such as fries without salt are met with annoyance. People often forget things in Mc Drive. Always check immediately.

McDonald's just. Nothing earth-shattering

Ordered to take away and only discovered it when I got home. Ice cold and white fries. The chicken nuggets were missing even though I paid for them. Out of 4 ordering machines only 3 worked. Very bad McDonald's.

The worst McDonald's I've ever been to. Staff doesn't speak English, you can't order because half of ordering places doesn't work.

Special request: No ice in drink --> there was ice in it Among other things, I ordered a double cheeseburger --> there was none. Unfortunately, I only noticed the missing burger on the highway, so I turned around annoyed at the next exit, only to be back 10 minutes after it was served. When I pointed out that I didn't see a double cheeseburger in there, the employee turned around and took the _READY_ burger from the dispenser that he had "overlooked" 10 minutes earlier and put it in the bag. No "sorry," no "I'm sorry," no "your entire order, including this burger, is now 15 minutes old - you'll get something as an apology." The moral: ALWAYS check IMMEDIATELY AFTER SERVING to make sure you have everything.

Confused service, bad hamburger, missing toy in HappyMeal. Smelly unclean toilets. Long waiting time.

Sunday 8:00 a.m. - another McDonalds in Bavaria and again deserves five strong stars ⭐️ 🌟 ⭐️ 🌟 ⭐️. Very clean, staff very friendly, competent and helpful, everything delicious 😋, sun is shining, absolutely recommended..

The food is prepared quickly so if you are in a hurry the whole thing is perfect

The Happy Meal was missing the nuggets... fries not salted and cold. Lots of staff and no one has a plan.

The order was not delivered complete. The chips and toy for the children's menu were missing.

Quite ok. But what should you expect?

Half the order was missing and we only noticed it when we got home

Disaster! All cars had to pull over to the right (the waiting areas 1 and 2 are actually marked on the left) and we waited over 15 minutes for Royal cheese and wrap without any special requests 🤷🏻‍♂️

Unfortunately we didn't get any reusable cups and it wasn't clean (neither in the customer area nor in the kitchen).

Food is always lukewarm and it has nothing to do with being quick if you always have to wait at least 10 minutes.... I wouldn't say anything if everything was hot 🔥... what a shame

I just called this branch to see if they deliver, unfortunately they didn't (very unfriendly) therefore only 2 stars

As usually dirty and unfriendly. The return stations were completely overcrowded and no free table was clean. Luckily there is always cleaning supplies available. Because you don't want to sit down at the table without cleaning.

Anyone who likes it. It's not my case. Went there because of our son.

It's stupid when you build a charging station but close the barrier in front of it...

I didn't think I would have to change my review after 5 years, but my experience today was just sickening. I wish I could give 0 stars for service I ordered mobile and selected the option to deliver to the table (42). Then the number 42 was called out loudly by the employee and our food was ready at the counter and we had to get it ourselves It wouldn't be a problem for me to get my own food, but then that option isn't available In addition, the attitude of the employees was desirable, as they looked at us with very judgmental looks and whispered among themselves Fries were fresh but nuggets tasted like cardboard

A bit chaotic although there were enough staff there, but totally in disarray. The burger was too cold and the fries were even colder.

Employees are grumpy and unfriendly, breakfast was sub-par, juice had to be requested. Pankakes were stone hard, food was almost cold. There was no response at all to inquiries or complaints. Had breakfast there once and never again.

...just a McDonalds like everyone else 🙃

Long wait for coffee and cheeseburgers

Is this a juice shop or a McDonalds? That's the question I had to ask myself. The dog on the street has better service than this McDonalds. The staff is very unfriendly and has no understanding of anything. I ordered a McFlurry and didn't get a receipt. As always in this McDonalds. I communicated this to the employees. The first employee didn't understand and ran away screaming, I don't understand. Then another blonde employee came and said that I had to wait. I waited 10 minutes! And no one came to do anything. I then took my order and left. On the one hand, the McDonalds was very dirty and the tables were full of rubbish. The floor looked like it hadn't been cleaned in at least 2 weeks. The toilets smelled of urine and it was a very unpleasant experience. I don't think this is an experience you want to have. Next time go to Burger King or just go hungry.

It's a juice shop where the employees are unfriendly, the orders are always wrong or the order is incomplete and if you say something to the employee you'll be addressed stupidly from the side

If you advertise in big letters with the statement "Branch of the Future", then my claim is completely different. There is nothing that distinguishes this McDonald's from any other restaurant in the chain. The silk dispenser in the toilet was broken and the urinals still had a hand pusher for flushing. So anything but the future.

Unfortunately the slide was out of service. The toddlers were very disappointed. Staff knew nothing.

Nice service. I recommend this place. There is also a large parking lot.

Unfortunately, my last visit to this branch was a disappointment. The tables were dirty and it seems like the floors hadn't been cleaned properly in weeks. Dirtiest McDonald's I've ever seen!! The toilet was also in an unacceptable condition. I was also shocked when I saw an employee with a nosebleed working in service. Nobody seemed to be really working, the staff were just standing around except in the kitchen, even though there was a lot to do. To make matters worse, the burger was more expensive than usual and visually just looked disastrous. All in all a very unsatisfactory visit. I didn't expect something like that from McDonald's.

Half an hour before closing the food was ordered cold and hard and there were two other customers there and all the sauces and a drink were still forgotten. I know it's late but if it's open until 3 a.m. I want to be served until 3 a.m. at least I pay I'd rather go back to Burger King for the trash

The staff isn't exactly friendly, unfortunately they always forget to pack the sauces. The food was delicious, pickup was easy. Kids like the food, otherwise we wouldn't order anymore. Unfortunately we have been disappointed so many times :-(

If I could give zero stars I would. The store has become very expensive. Were today on 10/2/24 here in McDonald's in Schwandorf and ordered table service online. And the food wasn't brought and no notice was given. And the iced coffee shake should actually taste like coffee, but it doesn't have a chocolate taste. Staff very unfriendly.

What you expect. It was really clean and fast.

Give me the wrong one every time and rip me off. Not cool bros

Food freshly prepared and hot. Service quick. Toilet clean.

Unfriendly service, everything was dirty and it took an incredible 7 minutes to prepare cheeseburgers with fries even though there was nothing going on during the drive

We are a bit thicker, because tables are screwed on you can't move them and you can't sit on a bench.

Organization 0, the cappuccino was a milky mess, no milk foam, let alone the fact that I got it in a cup to drink here, but in a mug. Sustainability?? I'm not usually one to criticize, but phew. I got the money back, no sign from the restaurant manager as to whether I wanted to get a new one.

Went to the Mc Drive counter today, repeated our order 3 times and 3 times it was taken incorrectly, more was added than we actually wanted and we said out loud that that wasn't true. Wasn't noticed. Employee was very unfriendly. And if you complained on site you were just looked at stupidly and not even apologized. And last but not least, when I was drinking, the lid wasn't on properly and my pants were completely wet.

Everything is good but the tables are often dirty Well, it takes a long time to order