McDonald's in Rheinbach

I rarely write such negative reviews, but I have never experienced such a dirty McDonald's. Not only was the floor sticky, the tables were also really disgusting. We first cleaned our table ourselves with wet wipes so that the tray didn't stick. The toilets definitely hadn't been cleaned in a while and in the "play area" there was food all over the floor and in every corner. So this McDonald's is not recommended.

Ordered at the drive in, it took a while, which wasn't a problem at all. The salesman at the drive in was very polite and nice, and everything was complete :) (1 year ago) Update: Unfortunately I have to change my rating somewhat negatively. We were there recently and there was nothing wrong with the order and even the boss/shift manager seemed nice and greeted us. Unfortunately, I noticed that since you can look into the kitchen, no gloves were worn when preparing the burgers. I honestly lost my appetite because it's just very unhygienic! Please definitely remember this!!

Worst McDonald's, I spoiled child couldn't pay here with my Amex. :(

Further NO vegan burgers. Unfortunately, the (untrained) staff says something different every time. Awkward. Plant Base doesn't mean vegan if it has cheese and mayo on it...

I got one burger too few and didn't get any sauce

Service here is very nice and friendly. You know the food, you know the ambience too.

I was there for dinner. Something was missing from my order - the employee was so unfriendly, I've never experienced that before. The burgers are carelessly thrown together. My questions were simply dismissed with “I don’t know, I don’t care, I’m not interested.” Even a complaint to the McDonald headquarters had no result as there was no response from the franchisee in Rheinbach.

We simply forgot two things and were more busy talking and whistling than working.

Unfortunately, it's getting worse and worse, the employees are incredibly unfriendly, and the orders are always wrong and if you notice something, the reaction is unfriendly

What's going on here? Dirty waste returned to the vehicle The staff is mostly unfriendly Complaints are not taken into account or only when the rest is already cold Is this customer service? I heard that a customer wanted to give Coke back because there was more syrup in it than flavor Furthermore, the customer asks for a drinking straw and he responds with words. Doesn't this also apply to disabled people? It is still found in milk drinks I'll come back and test again to see if the service tester has changed Once again, unfortunately no improvement when I asked for a drinking straw, the woman would put me down, something like that wouldn't be available anymore, but with the soft drinks since the Rheinbach, I've been a customer and left well over 1000 euros somewhere else It's okay, it's not unfriendly and stuffy here

It is now almost standard that something is always missing from the order from the Mc Drive. Just another big extra fries and cheeseburger today. It's getting annoying that something is always missing. I can understand that an order from a family of six is ​​large but others can do it too. It's a shame it's getting worse every time.

Eating like you did 20 years ago. Service leaves a lot to be desired. Ambience is okay

Unfortunately there was a chicken nugget in my veggie nuggets. I found it disgusting. Then I complained (I had to) and the friendly gentleman didn't even give me a new free veggie nugget. Just wondering if it tasted better. I still have the taste of those poor shredded chicks on my tongue.

Yesterday on November 7th, 24 between 11 a.m. and 12 p.m. I wanted to place my order via McDrive as usual. I asked several times because the lady at the counter didn't understand anything. Wanted a McSmart menu with the McRib on offer. But she kept repeating McSmartMenu McChicken Classic. After 4 times I said I would come through the window, which she then said no. I repeated my order there and she said: No, I would never have placed it like that. Even though my colleague was sitting next to me. She tried to tell me that I wasn't right using an unfriendly method of instruction (bumpy and unfriendly). I then told her to pay attention to her tone and to moderate it. At that moment another colleague came and also tried to tell me that I don't have to order anything here and that I can fuck off. I was so shocked by this behavior that I told him that I would never order ram here. Unfortunately, this has become prevalent in many McDondals. Furthermore, it is impossible to let such untrained and rude staff loose on customers. Since I have been self-employed for almost 30 years, I would have gone bankrupt long ago if I dealt with customers this way. It's absurd when, as a customer, I now have to say the fries should be fresh when ordering. Which would otherwise get cold and limp. Quality control is unfortunately also out of place here. It should be noted that when I order a cold drink without ice, unfortunately it often happens that the filling quantity does not correspond to the legal requirements. Please fill this out if asked. Some employees even expressed reluctance. If I get a drink like that again, I will simply be charged with fraud.

Friendly staff and a hot burger 🍔

Eating went like this. Service ok, but then I wanted to get into my car in the parking lot but a driver from McDonalds had parked the van so close to mine that I couldn't get in easily.

Very unfriendly staff at the counter often wrong cheaper burgers are packed in for larger orders like what was ordered. Very sad to see something like that about the customer!!!!! So always check whether everything is correct

Delicious delicious delicious as always. Very friendly staff👍🏼 Clean sanitary facilities👍🏼

Coach drivers beware! There is NOTHING for us to eat in this place! You can even forget a cup of coffee. It's better to go to a place where you will be well looked after

We wanted to have a coffee this morning...We stood in front of the counter for some time...someone called from behind for a moment...it took some time until a young woman calmly put away the drink bottles...she said then they had ordered ...We no...then you order at the terminal...but we didn't want that...then you have to wait. We left.....Where will the staff be trained?.....Or will everything just stop? If you are no longer allowed to order at the counter, you should tell people that... but politely!

Just like a McDonald's is. You can go there sometimes, but I wouldn't go there every day.

Very nice staff. Delicious food. Very clean

Quite neat and the service was pretty quick and friendly

Actually quite good, but the shop is often dirty and the service is sometimes unfriendly. But what bothers me the most is that when I order take-away, the sauces are so often missing!!!!!!!!! That simply can't be the case.

Dieses MacDonnalds Lokal ist unter aller Kritik. Man sollte dieses Lokal meiden. Kaltes Essen wird weggeworfen und nur unter Drohungen ersetzt. Es wird einem empfohlen das Restaurant wohlgemerkt ohne Essensersatz zu verlassen. Es gab auch keinen finanziellen Ersatz. Erst als mit der Polizei gedroht wurde, kam die Chefin wütend und absolut unfreundlich mit einem heißen Burger. Wer also Appetit auf kaltes Essen hat und sich gerne unterirdisch behandeln lassen möchte kann gerne hingehen.

As the only order in the queue, waiting 10 minutes for 20 nuggets while 5 employees just stand around and talk about "Annika's" parents doesn't even deserve one star... You used to be better. Update September 30, 2024: Worst McD in the area. Absolutely EVERY order is either incomplete or incorrect. Even the simplest wishes (without a cucumber) are ignored. Absolutely NOT recommended.

Completely bad old food not recommended!!!!!!

Friendly, clean, speed moderate

I was impressed by the friendly service; the service here was courteous and quick. Despite the number order, you are NOT A NUMBER here. Recommended for a quick snack or small meal in a pleasant environment!

It's hard to understand why people no longer accept orders in person! It is incomprehensible why you can only go to the terminal for two cheeseburgers and why cash payments are not accepted here! So you have to go back to the employee to pay. Nothing is gained here other than time and wasted paper. The nice thing about this McDonald’s is that it’s right across from Burger King and they’ve now gained a new customer!

The entrance is signposted incorrectly, since when do you drive on the left? Exit the same way. No passage. Sign is in the middle... Service at the table was friendly. But then sugar was missing, as is usually the case, and when I wanted to get some there was no waitress in sight. The lady who prepared the food just looked stupid instead of asking how she could help. Very unfortunate.

Clean facility, friendly staff. Gladly again.

Everything as it should be, staff friendly, food ok...

Yes, it was Sunday, but disgustingly dirty everywhere

Everything is great, McDonald's is overpriced but still tasty, but it doesn't keep you full for long

The burgers here are carelessly thrown together, the friendliness at McDrive is great and unfortunately nothing really tastes fresh here. The fries are lukewarm to cold and taste accordingly. The burgers are more like a puzzle because you can fill everything neatly yourself. I would rather go to McDonald’s in the next town.

Good afternoon dear fast food friends, The food I ordered from this branch came quickly and, as is typical for the industry, tasted okay. However, 2 days later I still have problems with my digestive tract. My stomach, which is used to fast food, doesn't really get upset that quickly, but this branch did the trick. Thanks!

You can argue about the food, but we're lucky with our McDonald's. The staff is very quick so there are actually no waiting times and the food never seems overdone or warmed up. Update: Unfortunately, I have to say that the service has left a lot to be desired lately. There hasn't been an order that was complete recently. Since we never eat in a restaurant, it's only when we get home that we realize that, for example, the seasoning for the shaken fries wasn't included, so we paid a euro more for the same fries. Or the portion of fries is missing entirely.

Attention, it is often claimed that you have already received your change. Apparently this is only done for smaller amounts, but after one shift something should come together quite nicely. This is the third time this has happened to me. What also often happens is that you don't get enough money back. Then there is always around 10 to 50 cents missing. Please be careful!

Absolut schreckliches Mc Donalds, Mitarbeiter oft unfreundlich und ständig wird was vergessen. Bei mir diesmal die Mayo und Wasser statt Sprite mit Passionfruit Shot.

The branch manager (short man with a bald head) is really great. Instead of not refilling even half-full McFlurry, he has now gotten a scale to "prove" to customers that there is actually still far too much in the cup. ... Otherwise the prices will constantly rise so that McDonalds can finally earn billions more, which is no longer justified by inflation / its own cost increases.

Nice restaurant and the food came very quickly. However, I ordered my TS with extra cheese and therefore paid more, but I didn't get any extra cheese. The person who brought the food to our table was very unmotivated.

Been there again for a long time, staff very friendly, food good too, but we noticed that it had become quite expensive

As always, the tables are dirty

You shouldn't earn a single star or a single cent. Never in my life have I experienced such a juice shop with such incompetent staff! You never really get what you order! For God's sake, never go there!

Food is becoming more and more expensive and worse. Just something for fanboys

Clearly the bottom line... When I asked why there was so little in the shake, she said she had pressed the button... Of course, still too little, if I order 0.25 I would also like 0.25 .

On my way through Rheinbach on my motorbike, I stopped here to grab a quick bite to eat. I noticed how nice and clean this McDonalds branch is. When I asked an employee who had worked there for 30 years about his good work and wanted to give him a tip, he refused. You will hardly find such a man of integrity among today's employees.

The food is okay, even if the burgers sometimes seem carelessly thrown together. The service is somehow okay and the friendliness depends on the time of day. But the shop is often very dirty, but maybe that's just part of it.

When you always get your food warm you can usually complain less. Sometimes the workers are over-scheduled and don't get everything done like a spoon for the coffee, but McDonald's employees generally don't manage to do that in many cases.

Eating as you know it, fast food. So far OK. The cleanliness was not okay. Almost every table and chair was smeared and full of crumbs and grease. While waiting for food, I noticed an employee accidentally pouring a finished nugget out of a package and wrapping it back up with her fingers. I also think that long hair should be tied up in the food sector. All in all it was pretty unsavory. We won't be visiting like this again.

So far we haven't had any problems with our orders, everything went pretty smoothly. Employees always friendly. :-)

It was pretty good until I saw my arch enemy

Always good for a quick snack!!!

Unfortunately it has diminished significantly. Language difficulties with the employees when ordering, you wait a long time before you can even order and the garbage from previous guests piles up. The staff conversation is also a bit disturbing. "Wallah, dude I swear..." I think I'll avoid this "Mäckes" in the future.

Completely a rip-off. I received less than I ordered

It cannot be the case that you order ingredients that are already on a burger (and pay for them!) and then these ingredients are not on the burger at all. And not for the first time!

Pretty good but they ALWAYS forget my chocolate sauce in the milkshake

Nicely designed McD with table service. You can always get hot fries and fresh burgers here.

Completely incompetent employee. After I placed my order in the Mc Drive, I was then asked at the counter to place the order again in the drive because they said I hadn't placed it. Of course, all of this in a fantastic tone. Apparently I spoke to the Piep Matz on the menu board?! Luckily there's Burger King right across the street and they were happy about my order.

When it comes to cleanliness, it's zero

You are greeted completely listlessly and further questions are answered rather disinterestedly. The food was cold and there were hardly any toys for a happy meal

The store is clean, the drive-thru is served quickly, the food has always been hot but there is also a lot of flow, which is why the food is always fresher than in less busy stores. There are enough parking spaces, toilets are clean

Ordered food through Lieferando and were completely dissatisfied with the delivery. We ordered 2 menus. Instead of Coke, Diet Coke was delivered, the fries were cold and according to the order there were certain glasses that were not delivered either. There wasn't even a replacement. Won't be eating there anymore.

Employees are on their toes, food can be improved, otherwise a solid 4/5!

I've never seen such a dirty MCDONALD'S! A look at the floor and the tables was enough for me. Things don't look any better behind the counter. The branch management should be ashamed. Urgent need for action!!

Order at the car counter. Waiting time 27 minutes before I could place the order even though there were only 2 cars in front of me. I waited 12 minutes at the ordering counter and when asked how long it would take until I could order, all I said was "Just wait". Food was ok. Waiting time wasn't ok. Employee was not ok.

We ordered take away and the bag was on display for 5 minutes because we were waiting for the fries. Normally not dramatic for citizens, but the employee apparently put an old and a fresh chip in the bag. Difference obvious. Burgers also looked like they were thrown away. It ended up in the trash and pizza was eaten. Last time in Rheinbach. It would be good to have an option to rate orders in the app, as service and quality vary greatly.

The new soft ice cream recipe doesn't taste too strong for me and it hit my stomach straight away

Food cold, staff unable to speak German. There was also loud, disturbing Turkish music in the evenings. Table service was used, but you were still called even though there were hardly any customers there. Never again.

Disturbing loud music from the kitchen.

Everything was great but unfortunately I only noticed when I got home that they forgot my fries

Royal BBQ, Royal Smoky, Crispy Chicken, Fries. There was only a minimal trace of sauce on the three burgers. The burgers were dry, barely edible. We had experienced this differently in other branches (by far), plus cold fries. Never here again.

Very bad customer service. But prices continue to rise for this inferior frass.

Incredibly dirty, as I see from the comments 5 months ago no changes

A good refreshing break to E-Auto Laeen 👌🏻

Ordered 2 cappuccinos that weren't good. Milk had expired. I've had diarrhea for 3 days. My colleague is in the hospital because of it

After eating a McFlurry, both children vomited! (02/12/2024) Everything points to a lack of hygiene!

Basically a normal McDonald's, but what I noticed... Lots of dirty tables and guests cleaning the tables... An absurdity, considering what you get...

Rarely have I experienced such unfriendly staff

McDonald's just 😁 And now expensive - then go to the Chinese instead

Nice big McDonalds. Even though it was very full, the food was delivered to the table very quickly. The burger was good and warm and the fries were great. The staff is friendly and the branch is clean.

Oh well. Ordered online so it's ready quickly. Drove there, then you had to wait, nothing was ready. But warm and delicious. This is much easier with the competitor next door. Enter the number and you're done. It's quite complex with mcd i. V. to bk.

The food in the restaurant is really good, however I couldn't help but notice the annoyed and unfriendly attitude of some of the staff. Using the app for table service resulted in inappropriate comments from staff. I hope that management takes these concerns seriously and takes measures to improve the quality of service.

Friendly staff, clean and tidy in the restaurant

Burgers are typical of McDonald's, fries were okay too, but unfortunately this time I had a bit of stress and couldn't check the order for completeness in the branch as usual. Which is definitely appropriate there, and Zack is missing 20 nuggets, the three sauces were at least packed. I've forwarded this to customer service and am curious to see if they get a response.

Durchschnittliches Erlebnis. Essen war ok

Nette Leute, Guter Ort zum chillen, Essen müll

Hast du einen gesehen, hast du alle gesehen

Super nettes Team, tip top sauber. Und lecker. Danke !

McDonalds in Rheinbach hat echt super freundliche Mitarbeiter, alle sehr symphatisch und essen wird schnell warm zubereitet. Die Albaner an der Kasse sind total freundlich

Essen war super lecker, die Mitarbeiter sind sehr korrekt man versteht sich gut mit denen typisch Albaner immer korrekt

Mc plant und plant Nuggets bestellt... Doppelten royal mit Käse... und chicken Nuggets bekommen. Läuft bei euch

Eigentlich wie die meisten McDonald's.

Sehr saubere Filiale mit Top Service und Top Personal !

Gute, schnelle Filiale mit Anbindung an naher Autobahn.... Mc Café macht das Angebot perfekt.

Toffe mcdonalds. Er zat een augurk op het plafond. Gr edwin en Ronnie

Essen war ok, Service Freundlichkeit könnte besser sein

Hygiene lässt zu wünschen übrig, sonst gut

Sehr schöne Toiletten die auch sauber sind. Tische sind meistens auch sauber. Wenn man sich ein McFlurry holt, dann ist auch genügend von der Schokosauce drinnen aber es könnte besser verteilt sein. Wartezeit ist auch okay aber manchmal auch etwas länger. Ich kann es nur weiter empfehlen. Ich finde es richtig cool, dass es auch einen Außenbereich gibt!